1007 Process Documentation Jobs - Page 20

The Teaching Fellows Programme has been envisioned keeping two principles in mind. First, early-career researchers are often unsure about pursuing an academic trajectory that incorporates both teaching and research largely because they lack prior teaching experience to make an informed decision. The Teaching Fellow programme at Krea addresses this imbalance by providing a safe space for early-career academics to explore pedagogy first-hand with the full support and mentorship of the Krea faculty. Second, in order to promote a symbiosis between research and teaching, we encourage our Teaching Fellows to seek and leverage opportunities for professional advancement within and outside the Krea learning environment. You will also have opportunity to support/assist faculty members in their research activities during your Teaching fellow programme. A great letter of recommendation from a professor can set an applicant apart and candidates who decide to pursue Ph.D., post Teaching Fellow programme could get that based on their association/work with the faculty members at Krea Key Responsibilities: Assist in the evaluation of assignments and projects. Provide timely and constructive student feedback under faculty guidance. Facilitate classroom discussions and offer individual student assistance when needed Develop and maintain a knowledge repository for Managerial and Organizational Communications. Contribute to the creation of an open-access AI repository for the Communications area. Assist in process documentation for course-related activities. Compile and analyze student feedback for continuous course improvement. Contribute to documenting innovative teaching methodologies. Support faculty in student mentorship initiatives. Handle essential course-related administrative tasks. Engage in scholarly activities, with potential opportunities for co-authoring pedagogical papers with faculty and involvement in editorial work. Minimum educational qualification: Applicants should have completed a Master s degree or a related field (Business Communication, Mass Communication). Applicants with an MPhil or those currently pursuing a Ph.D. are also welcome to apply. Remuneration: The remuneration package is competitive. Duration of contract: One year (maybe extended subject to satisfactory performance) Application requirements : Please fill the application form attached herewith (mandatory) Click here for the application. Resume Cover letter that describes your academic interests, your experience as an academic instructor if you have tutored or taught before, and why you are interested in teaching undergraduate students. A substantial piece of academic writing. One letter of recommendation that speaks of your calibre and potential as a scholar and instructor, explaining why you are suited to teach undergraduate students

Role and Responsibilities: Manage the daily Services & Billing and TPP operations, to ensure execution, target and timelines are met. Monitor requests to ensure we are working to our SLAs and prioritise tasks accordingly Regular calls with stakeholders to resolve outstanding actions and feedback Analyse and interpret requirements to ensure correct actions are met and investigate queries through to resolution and fix the cause Manage the TPP centralization project to move activities to India and continue to work with Project team to enhance working model Recommend process improvements and automation opportunities, initiate actions or projects for continuous improvement Develop long term touchless solutions through analysis of the data and process automation Data Automation Hub Lead Daily management of the team which includes regular 1-2-1s, coaching sessions, monitor of absence following the attendance policy, identify poor performance and work with you to improve this, following the PFG process Plan resource throughout the month to ensure team are working towards monthly and quarter end deadlines Ensure staff are motivated, communicated to and engaged with the values of the GFS Update process documentation Actively and regularly communicate with line manager any risks to the process and/or the team, plan and follow up on actions towards remediation/solution Some of the operational activities this team support includes: Service & Billing Operations : Opening new accounts and branches

Who we are About the team The People Operations team is fundamental to the HR experience at Stripe, directly supporting our global workforce. In this role, you will play a key part by assisting the Benefits team, who are responsible for designing and delivering comprehensive benefits programs for Stripes worldwide. This team ensures our offerings are competitive, clearly understood, and fully compliant with local regulations across 27 countries, consistently evolving our benefits strategy to meet the diverse needs of our employees. We are seeking a People Operations Associate, specializing in benefits administration, to join our team in Bengaluru or Mexico City. This position requires a strong background in addressing benefits-related inquiries for multinational technology organizations, significant experience with US benefits operations, and proficiency with Workday (specifically the Benefits and Time Off modules). Responsibilities Serve as the first point of contact for Stripes with questions related to their benefits. Respond to questions regarding benefit enrollment status, Workday assistance, general benefits coverage details, retirement or pension contributions, time off, leaves of absences, benefit new hire questions, and more. Administer benefit enrollments, approvals, and reports within Stripe s vendor portals. Process and view sensitive personal data and information that is necessary to administer Stripe benefits programs and operations. Follow standard operating procedures (SOP s) while processing changes and escalate issues to the benefits specialists when faced with complex problems. Highlight any anomalies in process documentation to the Benefits team. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Use feedback from Stripes and CRM data to identify themes for the Benefits team to help inform communication, enablement, and decision making on program changes. Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 1-3 years of experience in an employee-facing benefits operations role with US-based insurance and benefits experience required (alongside EMEA and APAC benefits). A strong understanding of employee benefits programs and the ability to explain complex information in a clear, empathetic way to Stripes. Experience using Workday (specifically the Benefits and Time Off modules) Enjoy problem-solving and are comfortable working across teams to resolve issues and drive process improvements. Experienced in maintaining accuracy regarding the company s benefits enrollments in the human resource sector to enable vendors to access accurate eligibility data Strong english communication skills (written and verbal required) Detail-oriented, analytical, and adaptable, with a continuous improvement mindset. Strong operational execution and organizational skills Discretion and judgment handling confidential and sensitive data Preferred qualifications Experience in working on AMER benefit portals like - Forma, HMSA, Risco etc would be a plus. Experience working in a fast paced, growing environment, preferably in a technology company or large scale organization. Experience utilizing company policies and practices to determine appropriate recommendations. Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team People Functions Job type Full time

Specialist - Benefits Administration (FTC) About Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 600 mn registered users and 40 mn merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app store built for Indian consumers providing app discovery and content in 12 Indian languages. Summary Seeking a proactive and detail-oriented professional to join our HR team in Bangalore as a Specialist Benefits Administration . This role will report into the Lead - Payroll and Benefits Administration and will be responsible for managing employee benefits programs for ensuring seamless employee experience and service delivery. Key Responsibilities: Benefits Administration Employee Insurance Administration ( GMC, GPA, and GTLI) Collaborate with insurance brokers, third-party administrators (TPAs) and insurance providers to ensure enrolment, removal, coverage, and efficient administration of insurance benefits and claims processes. Provide assistance to employees regarding insurance inquiries, offering guidance and facilitating the claims process as necessary. Driving enrollment by coordinating Insurance Benefit Sessions and follow-ups. Reviewing open claims with insurance brokers/ TPAs for closure. Mothers@PhonePe and Daycare: Oversee communication and processes for the Mothers@PhonePe program. Supporting the expectant/ new mothers with enrolment, query resolution and special requirements if applicable (special workspace-related requirements, transportation benefits, peer support group, parental well-being program,, etc) Ensuring timely buddy allocation, dispatch of gift hampers, mailers and gifts to new/expectant mothers) Monitor the utilization of daycare facilities and coordinating with vendors for services to ensure accurate billing. Car Lease Supporting the employees with the car lease process in coordination with the leasing partners. Coordinating with the leasing partners in cases of lease closures. Maintaining the car lease MIS for tracking and reconciliation with payroll data. US Employees Benefits Coordinating with the US Benefits Broker for enrolment of the new joiners. Ensuring the timely processing and transfer of all benefit amounts including those applicable for social security and insurances. Coordinating with Accounts Payable team for timely processing the payments for benefits amounts. Supporting the transfer of social security benefits (401(k)) for separated employees Other benefits: Long Service Awards (LSA)Ensure timely execution of LSA through proactive coordination with vendors and ensuring timely payments. Supporting Death Cases Handling death cases by coordinating with various internal and external teams for supporting the beneficiary's family with all claims. National Pension Scheme (NPS)Managing NPS enrollment, shifting of PRAN under PhonePe entities, validating the inputs and changes for Payroll. Learning Assistance Programme (LAP) Validating the LAP claims against approval and processing the reimbursements through payroll. Time Away from Work Validation of monthly accrual of Annual Leaves and Casual Leaves along with the Digitalization team. Handling queries and tickets in the above areas to address employees concerns or requests Invoice Processing Overseeing regular billing cycles for the premium amounts and service fee, validating invoices, raising POs and ensuring compliance with contractual terms for accurate billing. Coordinating with Accounts Payable and other PhonePe internal teams for timely payout (especially for the US partners). Process Documentation, Improvement and Reporting Create and update SOPs for benefits processes for efficient service delivery. Evaluate workflows for improvements, faster turnaround and accurate reporting. Maintain and analyze benefits data to track enrolment, utilization, and trends and generating reports required by stakeholders and other processes. Providing payroll inputs as required against the various benefits programmes. Support the People Experience team members with other benefits related activities. Capabilities & : Bachelors degree in Human Resources, Social Work, or a related field. 1-2 years of experience in benefits administration and coordination with partners. Proficiency MS Excel or Google Spreadsheets is a plus. Attention to detail, conscientiousness, and commitment to execution excellence. Experience in a dynamic, fast-paced environment is advantageous. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Job TitleWealth Management - Private Bank LocationPune, India Corporate TitleAssociate Role Description The Associate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate /Applicants needs to ensure team adherence to all cut-off times and quality of processing as maintained in SLAs. Needs to monitor volume inflow and assist in sufficient resource and workflow allocation in a justifiable manner. Candidate /Applicants should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. As a first line of defence individual shall be responsible to ensure all control gaps are addressed in timely manner and BAU controls are adhered to by the junior resources in the team. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Working on either of Loan Operations processes like Deal Origination, Funding, Payments, Documentation & Collateral etc. Deal Origination/Account set upDeal building for bilateral and Agented deal in Loan IQ system, Credit agreement documents validation, deal closing with Initial Funding, Upfront Fee, Amortization, Funding, loan booking, MFF, MCF and MGL. Amendment document validation and processing in Loan IQ system. Reallocation Notice review and processing in Loan IQ system. Updating / creating workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing financial issues /breaks, Issues investigation, work with finance and treasury to prioritize resolution Ensure proper queue management and group email box queries handling. All requests for the day must be completed by self & team. Reviewing daily benchmark reports (KPIs) for each of the process lines, investigating benchmark breaches (KPIs) with the counterparts and working to improve the process. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Training team members and being first point of escalation for them regarding any process queries and issues Driving Process Improvement through innovation, and involvement of all. Regular connect with stakeholders to understand and prioritize business requirements. Effectively manage risk and foster a robust control environment. Managing volume peaks during peak season i.e. Month end, Quarter end etc. Ensuring all MISs and control evidences are produced, saved and shared as required by self & team. Your skills and experience Prior experience in Wealth Management Ops and Deal origination/Loan Ops/servicing payment and finance is a must. Working knowledge of Loan IQ system is a must. Other systems/process knowledge preferred Kondor, Swift & Payments systems, Loans Reconciliations Strong understanding of Bilateral and syndicated Loan products Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required Follow through skills, Effective communication skills Fluency in Microsoft Office / Outlook / Sharepoint Ability and willingness to work in night shift is a must. Experience/Exposure Graduates with good academic records. Total experience 6 years Plus in same industry and at least 3 years in Lending Operations is a must How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleWealth Management - Private Bank LocationPune, India Corporate TitleAssociate Role Description The Associate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she needs to ensure team adherence to all cut-off times and quality of processing as maintained in SLAs. Needs to monitor volume inflow and assist in sufficient resource and workflow allocation in a justifiable manner. He/she should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. As a first line of defence individual shall be responsible to ensure all control gaps are addressed in timely manner and BAU controls are adhered to by the junior resources in the team What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Working on either of Loan Operations processes like Deal Origination, Funding, Payments, Invoicing, Documentation & Collateral etc. Deal Origination / Account set upDeal building, documents validation & deal closing with initial funding Servicing related activitiesFunding, Repricing, Rollovers, interest and principal payments, deal termination, pay off letter, past dues, and wire allocations. Breaks Management Working on open breaks in terms of any past dues, Work in progress (WIPs) items or any other breaks to ensure there are no additional funding charges being applied by Treasury and client records are up to date in Loan IQ system. Updating / creating workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing financial issues /breaks, work with finance and treasury to prioritize resolution Ensure proper queue management and group email box queries handling. All requests for the day must be completed by self & team. Reviewing daily benchmark reports (KPIs) for each of the process lines, investigating benchmark breaches (KPIs) with the counterparts and working to improve the process. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Training team members and being first point of escalation for them regarding any process queries and issues Driving Process Improvement through innovation, and involvement of all. Regular connect with stakeholders to understand and prioritize business requirements. Effectively manage risk and foster a robust control environment. Managing volume peaks during peak season i.e. Month end, Quarter end etc. Ensuring all MISs and control evidences are produced, saved and shared as required by self & team. Your skills and experience Prior experience in Wealth Management Ops and Deal origination/Loan Ops/servicing payment and finance is a must. Working knowledge of Loan IQ system is a must. Other systems/process knowledge preferred Kondor, Swift & Payments systems, Loans Reconciliations Strong understanding of Bilateral and syndicated Loan products Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required Follow through skills, Effective communication skills Fluency in Microsoft Office / Outlook / Sharepoint Ability and willingness to work in night shift is a must. Experience/Exposure Graduates with good academic records. Total experience 6 years Plus in same industry and at least 3 years in Lending Operations is a must How well support you

Dear Candidate, Greetings from Tata Green Batteries... Roles and Responsibilities- Process Engineer- Job brief We are looking for an experienced Process Engineer to be responsible for the process design, operation and implementation. The successful candidate will be able to improve industrial processes in order to maintain efficiency, reduce cost, improve sustainability and maximize profitability. Technical requirement-Clear understanding of design and new product development activities, Knowledge of understanding of Engineering Drawing. Knowledge on tooling , Jigs and Fixtures Process Optimization interms of Layout, productivity, Quality, Cost, Safety Cycle time and manpower study to stream line the process, Installation and commisioning of new equipments, Assembly lines. Validation of Equipment, Good zone study, Freezing of Process parameters Knowledge on Proto, Pre-Mass production trials New Ability to handle Customer audits Good knowledge of PPAP, PFC, PFMEA, Control Plan and preparation of same. Problem solving techniques using 7 QC tools Good knowledge of Line Balancing,FIFO, 5S, Poke - Yoke, Kaizen. Preparation and maintaining of Work Instructions, One point Lesson, and Operation Standards Exposure to Lean, TPM & TQM concepts Active role in Continuous process improvements Exposure to Industry 4.0 concepts and other new systems. General requirement Computer Knowledge: MS-Word, MS-Excel, MS-Power Point. Auto CAD Timely comletion of projects by Planning, Execution, monitoring and handing over . Desired Candidate Profile- Proven work experience in process engineering Excellent technical skills Knowledge of process related standards Experience in process simulations Computer Knowledge: MS-Word, MS-Excel, MS-Power Point. Auto CAD Operating Systems: Windows XP, ERP. Good interpersonal skills, Ability to work in-group, hard working, Positive thinking. Perks and Benefits- Salary-Depends on interview Canteen & Transportation Mediclaim Policy Interested candidates may forward their resume on seema.ganjale@tatagreenbattery.com

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner Drive customer retention by providing best in class customer experience Proactively highlight issues and process improvement to reduce escalations Ensure process documentation and compliance adherence Measures of Success Cases processed per day Service Quality Score First Contact/BO Resolution rate Zero Avoidable Escalation Performance Retention Score FKAT training quiz score Execution/Resolution TAT Voice of Customer Customer Retention Rate Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge and experience of complaints handling Expertise in MS Office suite Competencies critical to the role Verbal and written communication Problem Solving Stakeholder Management Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures, accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request. Role Accountability Resolve requests/complaints/escalations as per defined SOP Ensure daily productivity metrics achievement with customer centric approach Ensure accuracy maintained as per defined metrics Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats Provide best possible solution to end pending customer Issues and ensure wing to wing closure Ensure completion of cases within define timelines and within quality standards Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions Highlight issues and process improvement to reduce complaints and escalations to enhance customer experience Handle escalations and identifying root causes for escalations Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) Act as a checker and backup for critical financial processes within the team Undertake special assignments as may be given by the reporting manager from time to time Perform process documentation and compliance adherence Measures of Success Achievement of KPIs and SLAs ( Time to service /Accuracy and productivity) as per the plan Reduction in repeat complaints/emails Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card industry and mainframe system Vision plus expertise to analyze customer account, billing , payments, delinquencies, charged off, activation , amort of S2S, charges etc. Competencies critical to the role Analytical ability Problem solving Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge on Excel/PowerPoint Understanding of KYC regulatory compliance framework Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

Summary: The HR Generalist will provide administrative support to the HR Business Partners. The HR Generalist will also support the HR Shared Services leader in providing a high service level to the employees. Essential duties/responsibilities: Provide administrative support to HRBPs in key areas within People & Culture . Conduct exit interviews . Update employee data in Workday . Support process of opening new positions . Assist with non-performance related Employee Relations issues . Maintain process documentation Required Job Skills and Abilities: Proficient with Programs and Applications like Outlook, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) . Strong customer service skills . Strong knowledge of Human Resources policies, procedures, and programs . Strong listening and communication skills - both oral and written . Excellent problem-solving skills . Highly responsive, organized and detail oriented . Experience with HRIS systems and applications a plus Required Education and Experience: Bachelor s Degree in HR, Business, or a related field preferred 5 yrs of HR experience required Experience with HRIS systems and applications a plus . SHRM or other HR certifications preferred . Hybrid working

Business Title: Associate Team Lead - RTR Global Department: Finance - RTR Role Purpose Statement: We are seeking an accomplished candidate with 4+ years of experience to work in RTR vertical managing InterCompany, Fixed Assets, Balance Sheet Reconciliations, and Compliance. Main Accountabilities: Managing InterCompany reconciliations, settlements and reporting. Maintain end to end Fixed Asset (FA) register including CIP tracking and foot notes reporting at month end. Process Fixed Assets additions, transfers & disposal requests and monitoring the accounting accuracy. Reconciliations of Bank / Balance sheet Accounts as per the timelines governed by policy. Complying with Sarbanes Oxley Standards & implement the process improvements whenever required. Ensure the internal finance controls, procedures in place and in compliance with company policies. Preparing and updating process documentation and to keep up to date all the time. Liaising with auditors (Internal and external) and responding to their queries Responsible for managing RTR KPI Targets as per the defined SLAs. Identify & implement process improvements to generate process efficiency. Education & Experience: Chartered Accountant or CPA, ICWA, MBA Finance, additional certification in US GAAP or IFRS will be an advantage. 4+ years of work experience in a similar role

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze process data to identify trends and opportunities for improvement. Develop and maintain process documentation and standard operating procedures. Ensure compliance with industry standards and regulatory requirements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and technologies. Ability to lead and motivate teams to achieve business objectives. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-9 years of experience. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers to achieve business objectives. Ensure compliance with industry standards and regulatory requirements. Job Requirements Proven experience as a Senior Process Manager or similar role. Strong knowledge of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data and make informed decisions. Experience with process improvement initiatives and change management. Strong understanding of industry trends and best practices.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and identify opportunities for improvement. Provide training and support to team members on new processes and procedures. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve process goals and objectives. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Minimum 5 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze data and make informed decisions. Experience with process improvement tools and techniques. Strong understanding of industry trends and best practices.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze process data and metrics to optimize performance and efficiency. Develop and maintain process documentation and standard operating procedures. Ensure compliance with industry standards and regulatory requirements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills, with the ability to collaborate with teams. Experience with process management tools and technologies, such as Agile methodologies. Strong knowledge of process control measures and quality assurance techniques. About Company eClerx Services Ltd. is a leading provider of IT services and consulting solutions, committed to delivering high-quality results and exceptional customer experiences.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the implementation of new processes and procedures. Analyze and improve existing processes to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Ensure compliance with industry standards and regulatory requirements. Identify and mitigate risks associated with process improvements. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Experience with process improvement methodologies. Ability to adapt to changing priorities and deadlines.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Minimum 3 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Experience with process management tools and technologies. Strong leadership and team management skills. Ability to think strategically and make data-driven decisions.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Experience with process management tools and technologies. Strong leadership and team management skills. Ability to think strategically and make data-driven decisions.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with stakeholders at all levels.