1003 Process Documentation Jobs - Page 2

Senior Finance Analyst Accounts Receivable Client Finance - JLL Business Service (Gurugram) What this job involves: Conduct a comprehensive analysis of bank deposits and execute precise application of deposits to designated tenant accounts Perform in-depth analysis of tenant ledger histories to identify and resolve discrepancies in payment transactions Performing quality checks to ensure all the deposits are correctly applied against each tenant's accounts Query handling working upon all queries received and keeping a close tab on any pending queries that could be resolved, and following up on the rest Collaborate with Accounting and Property Management professionals to facilitate appropriate payment application Investigate duplicate payments and transaction errors to maintain financial accuracy Participate in special department projects/initiatives as directed Maintain exemplary documentation systems for archiving, records retention, and audit compliance Identify and escalate unresolved matters through appropriate channels with recommended solutions Provide expert support to cross-functional teams and processes when required Maintain comprehensive and current process documentation, including SOP, Process Maps, and tracking mechanisms Provide technical guidance to team members and support performance improvement initiatives Sounds like you To apply, you need to have the following: Employee Specifications Strong Finance background, Commerce graduate or Post Graduate is preferred. Minimum 3-5 years of experience in Order to Cash, specifically the Cash Application role is preferable Strong analytical skills with attention to detail and logical thinking and carries a positive attitude to develop solutions quickly Impactful communication (written and verbal) to interact with clients and strong interpersonal skills Demonstrated consistency in values, principles, and work ethic Working knowledge of MS Office (MS Word, Excel, PowerPoint, Outlook) required Performance Objectives Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions

You are a detail-oriented and strategic Business Analyst with 2-4 years of experience in the E-commerce industry specifically working with WooCommerce plugins. Your main responsibility is to bridge the gap between business needs and technical solutions by gathering requirements, analyzing e-commerce processes, and ensuring successful implementation and optimization of WooCommerce-based platforms. Your key responsibilities include gathering and documenting business requirements for WooCommerce enhancements or implementations, particularly focusing on onboarding vendors for B2B and B2C interactions. You will be translating business needs into functional specifications for development teams, analyzing existing WooCommerce workflows to suggest optimizations for improving customer experience, sales, and operational efficiency. As a Business Analyst, you will act as the liaison between stakeholders, designers, developers, and QA teams. Your role will involve creating and maintaining process documentation, user stories, wireframes, and flow diagrams. Additionally, you will conduct competitive analysis and market research to inform platform improvements, support testing efforts including UAT, ensure requirements are met, and bugs are resolved. Monitoring WooCommerce KPIs and performance metrics to provide data-backed recommendations will also be part of your responsibilities. You will ensure timely project delivery by tracking milestones and coordinating cross-functional teams effectively.,

As a Systems Accountant- Integration & Implementation at Instem, you will play a crucial role in the integration of acquisitions into the Group's financial and operational systems. Reporting to the VP Operating & Finance Systems, your responsibilities will include system implementation, troubleshooting, process improvement, and ensuring compliance with financial regulations. You will be a key player in enhancing efficiency, reducing costs, and improving data accuracy through process optimization and documentation. Your role will contribute significantly to maintaining compliance with relevant regulations and accounting standards. Your expertise in Mergers & Acquisitions will be vital as you actively participate in the integration of acquired companies into the existing software platform. You will utilize your technical skills in ERP and operational systems such as NetSuite, Salesforce, and SuiteProjects. Experience in transitioning to a shared service environment, data analytics tools like PowerQuery, along with a keen interest in AI tools will be beneficial for this role. Strong analytical and problem-solving skills, coupled with knowledge of IFRS and financial controls, will be essential in addressing issues and managing projects effectively. Instem, a global provider of bespoke software solutions to the pharmaceutical industry, offers a supportive and empowering work environment. As part of our fast-growing organization, you will have the opportunity to make a significant impact in helping to save and prolong people's lives worldwide. We encourage solution-based thinking, provide flexibility with minimal micromanagement, and support your personal and technical development. You will be part of a community that values accountability, innovation, and individual contribution to our shared mission. Join us at Instem and be part of a team where everyone is empowered to think independently, take initiative, and drive innovation. Explore a world of opportunities with us and contribute to achieving our goals by being yourself.,

You are an experienced Epicor Functional Consultant specializing in Finance and Supply Chain modules. Your primary responsibility will be to analyze business processes and translate them into Epicor ERP functionalities. You will lead requirement gathering sessions, document processes, and conduct gap analysis. Configuration of Epicor ERP based on business requirements, functional testing, and user acceptance testing are also part of your job role. Additionally, providing training and support to end-users and stakeholders, collaborating with cross-functional teams, and ensuring system optimization for performance and scalability will be key responsibilities. Your experience of 3-5 years as an Epicor ERP consultant, with a focus on Finance and Supply Chain modules, is essential for this role. You should have a proven track record of mapping and configuring Epicor ERP solutions to meet business needs. Strong documentation and communication skills are necessary as you will be working closely with technical and non-technical teams. Your organizational and time-management skills will be tested as you handle multiple projects and meet tight deadlines. A Bachelor's degree in Information Technology, Business, or a related field is preferred. Possessing Epicor ERP certification would be highly advantageous. Hands-on experience with Epicor ERP configuration, implementation, and support is important. Knowledge of ERP integration, customization, and upgrades will further enhance your suitability for this position.,

You will become an integral part of the Business Analyst team, where each day will bring a unique opportunity to contribute positively with a can-do attitude and an entrepreneurial spirit. Get ready to roll up your sleeves as this position is essential to the team and offers exposure to various aspects of running a banking office. As a Business Analyst, you will play a crucial role in building automated reports by conducting process analysis and gathering requirements for the Monitoring and Solution team. This position is situated within the Marketing Growth & Innovation organization of Card Services, a significant business unit within Chase's Consumer & Community Banking group. Your responsibilities will include developing automated reports by understanding assigned business processes, assessing requests for new or enhanced reports, and researching, evaluating, and recommending solutions to fulfill those requests. To succeed in report development, you will need to gather and analyze large volumes of data from diverse sources, identify data relationships, review them with report requesters and subject matter experts, and define specific criteria to identify non-compliant accounts based on business requirements. Collaboration with process owners will be essential to review identified accounts and ensure alignment with regulatory and strategic requirements. You will be accountable for thoroughly documenting report designs, collaborating with colleagues to test, review, and implement the developed programs into production, and providing support throughout the report's lifecycle, all while upholding a robust control environment to ensure a stable and secure production platform. Required qualifications, skills, and capabilities: - Bachelor's Degree - 2+ years of report development experience - Proficiency in data analytics using advanced SQL on enterprise database platforms like Teradata and Oracle - Familiarity with SAS (Base 9.4 on Unix platform preferred) for report automation - Ability to source and compile data using ETL tools like Alteryx and create/deploy reports with BI tools such as Tableau - Proficiency in Microsoft Office applications including Access, Excel for data analysis, PowerPoint for executive reports, Word, and Visio for process documentation Preferred qualifications, skills, and capabilities: - Strong relationship-building skills and ability to collaborate at various organizational levels - Independent resolution of complex assignments and adherence to project timelines - Effective written and verbal communication with team members and business process owners - Willingness to work in a fast-paced, results-driven environment, with a keen desire and ability to learn and adapt to new technologies.,

The Threat Response Analyst position at Applied Systems, Inc. within the Corporate IT team requires a skilled professional with a background in security threat response activities. As a Threat Response Analyst, you will be responsible for conducting threat response activities, leveraging SIEM tools for security event analysis, and utilizing endpoint detection and response solutions. To qualify for this role, you must hold a BE or BTech degree and have a minimum of 5-6 years of experience, with at least 3 years specifically focused on threat response activities. You should possess a strong working knowledge of security log parsing, networking fundamentals, and information security incident investigation and response skillset. Key responsibilities include using a logging platform for security analytics, contributing to the creation of threat and incident response runbooks, and automating detection, analysis, and response actions using SOAR and platform integrations. Additionally, you will participate in the Security Incident Response Team on-call rotation, collect and analyze threat intelligence reports, and assist in the development of project plans and process documentation. The ideal candidate will be able to author threat intelligence reports based on our security operations team's incidents, analysis, and adversary engagements, as well as analyze event feeds and collected malware for trends and correlations. You will also be responsible for triaging and handling/escalating security events and issues as needed. If you are a proactive individual with a passion for cybersecurity and a desire to contribute to a high-energy, fast-paced environment in Bengaluru, we encourage you to apply for the Threat Response Analyst position at Applied Systems, Inc.,

As an HR professional, you will be responsible for various daily tasks related to employee relations, onboarding, engagement, training, development, benefits management, compliance, HR analytics, auditing, SOP creation, process implementation, and improvement. Your key responsibilities will include: - Resolving employee grievances and maintaining a log of daily HR cases to track resolution times for process improvement. - Conducting pre-boarding activities and organizing orientation sessions for new hires. - Developing and implementing employee engagement activities, conducting check-ins, and acting as a mediator in employee disputes. - Assessing training needs for new employees, developing training materials, and evaluating training effectiveness. - Managing employee benefits such as health insurance, leave policies, and retirement plans. - Ensuring compliance with local labor laws and employment regulations in the EMEA region and updating HR policies accordingly. - Collecting and analyzing HR metrics, preparing reports for leadership insights, and using data-driven decision-making to improve HR processes. - Performing regular audits of HR records, identifying trends, and suggesting corrective actions. - Developing SOPs for all HR functions, ensuring regular updates, and training HR staff on adherence to established SOPs. - Identifying gaps in existing HR processes, recommending improvements, and implementing best practices for efficiency. Requirements: - Proficiency in HR Management Systems (HRMS) and HR analytics tools. - Understanding of employment laws and compliance requirements. - Data analysis and reporting skills using Excel or similar tools. - Process documentation and SOP creation expertise. - Proficiency in audit and compliance tracking. - Project management capabilities for process improvement initiatives. - Strong interpersonal and communication skills. - Conflict resolution and negotiation abilities. - Empathy, active listening, and adaptability to changing HR policies and business needs. - Ability to handle confidential and sensitive information with discretion. - Team collaboration, problem-solving, and decision-making capabilities. Benefits: - Provident Fund (PF) - Medical Insurance - Paid leaves In this role, you will play a crucial part in ensuring a positive work environment, fostering employee engagement, and driving HR processes towards efficiency and compliance.,

As a Manufacturing Production Process Engineer, you will focus on designing, developing, and implementing new or revised production processes to ensure efficient and economical mass production of goods. Your responsibilities will include designing the layout of manufacturing equipment for optimal productivity, sequencing production operations, specifying fabrication procedures, and adapting machinery based on factory conditions. You will conduct tests at various production stages to maintain control over variables and troubleshoot any production issues that arise. Additionally, you will provide technical guidance to product design engineering teams on equipment utilization and manufacturing techniques. You will need to ensure that production processes and procedures comply with regulations while applying your practical knowledge and experience in the field. Working independently with general supervision, you will handle challenging yet typically not complex problems. Your role may involve influencing others within the job area by explaining facts, policies, and practices. Key Responsibilities: - Lead a team of 3~4 Process Engineering personnel and provide supervision to the Tool Room. - Demonstrate proficiency in handling teams and stakeholders. - Utilize hands-on experience in fixture and tool designing, process documentation, PPAP/APQP, NPD, and various manufacturing processes including Machining, Assembly, surface treatment, washing processes, and non-conventional processes. - Conceptualize and implement automation projects, process fool-proofing, and other improvement initiatives related to QCDSM. - Generate and implement cost-saving ideas. - Independently manage Customer, IATF, HSE, and internal audits. - Lead 5S activities and Change Management initiatives. Technical Skill Sets: - Proficiency in 3D modeling software such as Idea, Pro-E, Catia, or UG. - Proficient in AutoCAD. - Knowledge of Industrial Engineering activities. - Deep understanding of Manufacturing Processes and Process Engineering documentations. - Familiarity with Mechatronics, Automation, and latest trends like I4.0, IOT. - Proficiency in Problem-solving tools. Managerial Skill Sets: - Strong soft skills and ability to handle teams. - Excellent presentation skills. - Effective time management. - Proficient in Conflict Management and Stress Management. Experience: 15~18 years, Age: 36~40 years Qualification: BE (Mechanical), preferred: MBA (Operations),

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Develop and maintain pricing models (Deal Calculators) to support data-driven pricing decisions. Conduct profitability and margin analysis on different services to optimize pricing and revenue. Track and report on key pricing performance indicators, including revenue, margins, charge out rates, pyramid etc. Collaborate with the sales and delivery teams to support the development of pricing proposals. Present pricing recommendations and performance insights to cross-functional teams, including sales, delivery and pre-sales Identify and implement process improvements in pricing data collection, analysis, and reporting. Leverage data analytics and visualization tools to improve the efficiency and effectiveness of pricing insights. Monitoring and reporting on pricing performance and competitiveness Preferred candidate profile: MBA in finance or CA with 2-3 years of prior experience in a similar role including exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation In-depth knowledge of BI tools (Tableau, Cognos, etc) Strong understanding of pricing strategies and concepts, analytical and quantitative skills, with experience in financial modelling and data analysis. Proficiency in Microsoft Office tools

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Develop and maintain pricing models (Deal Calculators) to support data-driven pricing decisions. Conduct profitability and margin analysis on different services to optimize pricing and revenue. Track and report on key pricing performance indicators, including revenue, margins, charge out rates, pyramid etc. Collaborate with the sales and delivery teams to support the development of pricing proposals. Present pricing recommendations and performance insights to cross-functional teams, including sales, delivery and pre-sales Identify and implement process improvements in pricing data collection, analysis, and reporting. Leverage data analytics and visualization tools to improve the efficiency and effectiveness of pricing insights. Monitoring and reporting on pricing performance and competitiveness Preferred candidate profile: MBA in finance or CA with 2-3 years of prior experience in a similar role including exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation In-depth knowledge of BI tools (Tableau, Cognos, etc) Strong understanding of pricing strategies and concepts, analytical and quantitative skills, with experience in financial modelling and data analysis. Proficiency in Microsoft Office tools

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Develop and maintain pricing models (Deal Calculators) to support data-driven pricing decisions. Conduct profitability and margin analysis on different services to optimize pricing and revenue. Track and report on key pricing performance indicators, including revenue, margins, charge out rates, pyramid etc. Collaborate with the sales and delivery teams to support the development of pricing proposals. Present pricing recommendations and performance insights to cross-functional teams, including sales, delivery and pre-sales Identify and implement process improvements in pricing data collection, analysis, and reporting. Leverage data analytics and visualization tools to improve the efficiency and effectiveness of pricing insights. Monitoring and reporting on pricing performance and competitiveness Preferred candidate profile: MBA in finance or CA with 2-3 years of prior experience in a similar role including exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation In-depth knowledge of BI tools (Tableau, Cognos, etc) Strong understanding of pricing strategies and concepts, analytical and quantitative skills, with experience in financial modelling and data analysis. Proficiency in Microsoft Office tools

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.