1007 Process Documentation Jobs - Page 18

The Global Deployment Coordinator plays a crucial role within AVI-SPL's Global Deployment organization, offering coordination and administrative assistance to the Global Deployment Team in various areas of responsibility. You will be responsible for supporting the Global Deployment Team across all necessary tasks, including customer and partner onboarding, compliance activities, administrative support for the Global Partner Program, and maintaining and enhancing Global Deployment process documentation and communication. Additionally, you will be involved in content development and distribution for different stakeholders, global process support, data analysis, and assisting the team with cross-functional tasks involving finance, legal, credit, and risk aspects. Your role will also include providing support for global RFP/Tender processes, assisting Global Deployment leadership with strategic initiatives, and participating in special projects as required. To excel in this role, you must demonstrate the ability to manage multiple tasks with changing priorities effectively. Maintaining strict confidentiality and handling sensitive matters discreetly are essential aspects of this position. Strong written and oral communication skills, professional interaction with employees, clients, and colleagues, as well as a customer service-oriented approach, are prerequisites. Proficiency in English (both written and oral) is mandatory, and knowledge of additional languages is advantageous. Flexibility in working hours and willingness to travel internationally when necessary are key requirements. Qualifications for this role include a minimum of a High school Diploma or equivalent, along with at least 5 years of experience in office administrative functions. Intermediate proficiency in utilizing office suite applications such as Word, Excel, and PowerPoint is necessary, while experience with Sharepoint and Smartsheet is preferred. This position operates in a professional office environment, utilizing standard office equipment. The work environment may involve moderate noise levels from inter-office conversations and office equipment. The physical demands of the role include sitting, walking, standing, and using hands repetitively to operate office equipment. Work hours may vary depending on client requirements, and occasional travel to different locations in support of the account may be necessary. AVI-SPL reserves the right to adjust work hours and location as needed. AVI-SPL is an AA/Disabled/Veteran Protected Employer and a VEVRAA Federal Contractor.,

As a member of the Intellectual Property Center of Excellence team at Walmart, you will play a pivotal role in supporting the global patent portfolio. Your responsibilities will include collaborating with patent attorneys, inventors, and business segments to facilitate the invention disclosure intake process, address patent-related queries, and generate dashboards and reports on internal patent statistics. The team's objective is to safeguard Walmart's intellectual property rights, including patents, trademarks, copyrights, and trade secrets. Your duties will involve various aspects of patent management, such as assisting patent attorneys in conducting training sessions for Walmart personnel, reaching out to employees in India to identify patentable innovations and draft invention disclosures, conducting patent searches, participating in internal patent team meetings, and maintaining an internal patent database. Additionally, you will be responsible for proposing and upholding internal best practices and procedures to support the company's patent program, responding to inventor and business inquiries, and ensuring data quality in the patent database. To excel in this role, you should have experience working with IP management systems like Anaqua, collaborating with engineers and R&D personnel, prioritizing workloads efficiently, and effectively managing multiple deadlines. Strong communication skills to convey complex technical concepts, a process-oriented mindset to streamline operations for enhanced efficiency, and a proactive approach to propose improvements will be beneficial in fulfilling the responsibilities of this position. At Walmart Global Tech, you will have the opportunity to work in a dynamic environment where your contributions can impact millions of individuals worldwide. The company values innovation, diversity, and inclusivity, driving its mission to empower associates, customers, and communities to live better. As an Equal Opportunity Employer, Walmart is committed to fostering a workplace that celebrates diversity and values unique perspectives, experiences, and identities. Minimum Qualifications: - Bachelor's degree in Legal Studies, Business Administration, or a related field, and 1 year of experience in legal, claims investigation, or a relevant area; OR - 3 years of experience in legal, claims investigation, or a related area. Preferred Qualifications: - Information not provided. Location: 4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, India R-2069630,

As a part of this role, you will be responsible for processing HR transactions such as joiners/leavers, time and attendance, and right to work. Additionally, you will handle client queries and escalations through various channels including phone, chat, and case management system. Providing clear explanations of HR policies and procedures will be a key aspect of your responsibilities. Conducting knowledge sharing sessions within the team and across different departments will be crucial for fostering collaboration. Your problem-solving skills will play a significant role in ensuring smooth process operations. Monitoring team back up structure and workload, as well as prioritizing tasks effectively, will be essential for achieving positive business outcomes. In this role, you will manage a specific part of the process in alignment with Capgemini methodology or agreed transition plan. It will be important to keep all process documentation up to date, including process maps, procedures, and other relevant documentation within the specified timeframes. Additionally, you will be involved in HR master data management and reporting as secondary responsibilities.,

We are seeking a highly motivated and skilled Business Analyst to join our UK&I Portfolio Management Office (PMO). The successful candidate will play a pivotal role in understanding defining and scoping complex project requirements, ensuring that projects are delivered efficiently and effectively to meet our business objectives. You will work closely with project managers, stakeholders, and cross-functional teams across the organisation to analyse business processes, gather requirements, develop solutions, and understand solution impacts that drive project success. Key Responsibilities: Collaborate with project stakeholders to understand business needs and gather project requirements. Analyse and model business processes to identify opportunities for improvement or innovation. Act as a thought leader for these business processes. Conduct thorough documentation and baselining of current processes and systems and develop comprehensive to-be maps to facilitate broad-based transformation and the achievement of strategic objectives. Work closely with the PMO and project teams to prioritise project requirements and ensure they are integrated and sequenced into project plans effectively. Ensure requirement dependencies are fully understood, documented, and managed in the project plan. Facilitate communication between project stakeholders and the project team to ensure a clear understanding of scope, project requirements and objectives. Work closely with change management to conduct impact analysis for project changes so that right change management approaches are planned and applied. Assist in the development and implementation of project management methodologies, standards, and tools to drive efficiency in the PMO. Monitor project progress and performance, providing insights and recommendations to ensure projects are delivered on time, within scope, and budget. Set scope control processes within the project lifecycle, which is managed via quality gates and project assurance. Partner with the PMO and project managers to ensure scope of project is fully protected and change controlled. Participate in project reviews and post-implementation evaluations, capturing lessons learned and best practices for future projects. Qualifications: 5 of more years of proven experience as a Business Analyst, preferably within a PMO environment. Strong understanding of project management principles and methodologies. Excellent analytical, planning, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to engage effectively with all levels of stakeholders and teams and translate data into actionable insights. Experience in process documentation and reporting Experience in business process modelling and requirements management tools. Ability to work in ambiguity and drive for business clarity in scope of work. Do we need something in here that talks about the documentation or baselining of the as is and mapping of the to be to allow for wider transformation to complete and delivery of strateegic objectives

The role is responsible for overseeing the Closing & Reporting Team, ensuring that all month-end and quarter-end activities are completed in accordance with process documentation and standard Allianz Worldwide Partners (AWP) procedures Key activities and responsibilities include balance sheet reconciliations, accruals/prepaid bookings, technical reserving, foreign exchange (FX) and depreciation runs, books consolidation, and other reporting tasks Key Responsibilities Prepare and post journals to finalize monthly results for all lines of business Prepare and analyze various monthly sales, cost, and claims reconciliations Understand and manage unearned revenue, reserving, and prepaid accounts Gain a comprehensive understanding of reinsurance, technical reserving, and incurred but not reported (IBNR) claims Manage invoicing, credit notes, commission, client cost rebills, and intercompany costs Prepare balance sheet reconciliations, clear open items, and follow up on outstanding issues Understand asset accounting and evaluate foreign currency balances for FX Actively contribute to the design and implementation of process improvement initiatives, including standard operating procedure (SOP) documentation, process analysis, and recommendations for improvement Collaborate within a team structure to achieve key performance indicators and objectives, maintaining a strong focus on these goals Develop and maintain professional relationships with internal and external stakeholders Perform other ad hoc tasks and responsibilities as needed Profile Key Requirements Intermediate to advanced Excel skills Solid accounting knowledge and effective communication skills Previous experience in month-end closing and reporting; experience in insurance and reinsurance, as we'll as SAP, is preferable Proactive decision-making and actions Ability to take initiative and deliver quality results, often with competing deadlines Strong listening, written, and verbal communication skills Exceptional customer service skills for both internal and external stakeholders PowerPoint skills are advantageous Experience & Education 4-6 years with a BCom or MBA in Finance

We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexa s natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data, efficiency, and accuracy. Manage day to day operations with a team of Data Associates, Sr.Associates and Data Specialists Manage work prioritization and delivery based on business needs Ensure high quality delivery under deadlines Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones. Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas Own team s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis A Bachelor s Degree with relevant experience of 6+ years with 2+ years of stakeholder management Excellent English (written & oral), strong organizational skills and detail oriented Strong analytical, problem-solving, and critical-thinking skills Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary Demonstrated leadership with a bias towards action and ownership Six Sigma/Green Belt Certification Exposure to working with technology teams and solving operational issues

The Assistant Manager- P2P (Procure-to-Pay) is responsible for managing and optimizing the end-to-end procurement process, from requisition through to payment . The role requires a keen eye for detail, strong analytical capabilities, and the ability to lead and improve processes within the finance department. Manage the end-to-end Procure-to-Pay (P2P) process. Develop and implement strategies to improve the P2P process. Ensure compliance with company policies and regulations. Lead and mentor a team of procurement and accounts payable professionals. Collaborate with various departments to ensure seamless integration of the P2P process. Monitor key performance indicators (KPIs) and report on P2P performance. Identify and implement cost-saving opportunities. Enhance supplier relationships and negotiate favorable terms. Oversee the implementation of P2P software and tools. Resolve any issues or discrepancies in the P2P process. Develop and maintain P2P process documentation. Provide training and support to team members and stakeholders. Stay updated on industry trends and best practices. Ensure timely and accurate processing of purchase orders and invoices.

This position will also act as a point of contact in resolving all issues with internal and external business Stake holders Partnering with accounting, procurement and tax teams to ensure timely and accurate payment of invoices Drive continuous improvement and Understand the gaps in process and streamline accordingly Demonstrate learn and be curious and standardize the process documentation (SOP, FMEA, Process Maps) Monthly 1-0-1 with the team and guide vintage resources to improve overall potential Perform time and motion study and revisit the productivity targets Setting up process priorities and aligning with overall organization priorities Evaluating and communicating accounts payable Controllership risks with in Finance Operations, assessing the adequacy of existing controls and implementing new controls as needed Set the vision, direction, and culture of the team. Prepare and analyze accounts payable reports, including aging reports, cash flow projections etc Ensures employees growth & development, set priority, drive motivation & engagement for employees Ensure accurate and timely month-end and year-end close processes for accounts payable Assist with audits and provide documentation and support as needed

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 5+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred) What are we looking for NABachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Roles and Responsibilities: Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed Qualification Any Graduation

The People Services (HR) Coordinator provides critical support to the Human Resources team by managing daily administrative tasks, supporting employee lifecycle processes (onboarding to offboarding), maintaining HR systems and records, and serving as a point of contact for employee inquiries. This role ensures HR operations run smoothly and efficiently while upholding company policies and compliance standards. This position will report to the Manager, People Services , and will be based out of our Bengaluru India office. What you ll do: Employee Lifecycle Support Coordinate onboarding and offboarding processes, including auditing onboarding tasks, monitoring background checks, and creating offboarding packets Prepare employment-related documents, including verification of employment letters, offer letters, termination letters, and employment agreements Employee Support Serve as a first point of contact for HR-related questions and guide employees to appropriate self-service resources Act as a liaison between employees and internal departments (e.g., Payroll, IT, AP) HR Systems & Data Management Manage and assign service requests/tickets via Jira Maintain accurate and up-to-date personnel records and employee files Enter and update employee data in HRIS and other HR systems Ensure compliance with company policies, HR standards, and legal requirements Process & Documentation Create, update, and maintain Standard Operating Procedures (SOPs) and process documentation Support audits and compliance reviews through accurate recordkeeping General Administrative Support Assist with scheduling HR-related meetings, interviews, or trainings Participate in or support ad hoc HR projects and initiatives as needed Work on-site as needed based on business and team needs What we re looking for: Bachelors Degree in Human Resources or related area preferred 1-2 years of experience in an HR support or coordination role preferred Strong organizational and multitasking skills with attention to detail Excellent interpersonal and communication skills Proficient with HRIS systems and productivity tools (e.g., Microsoft Office, Slack, Jira, Workday) Ability to handle sensitive information with confidentiality and professionalism

PTP Why JCI https / / www.youtube.com / watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https / / www.linkedin.com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it? PTP Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for? This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B.com / BBA / MBA / M.Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Role :PMO Lead Career Band : C1 Description : The role incument is responsible for complete end to end project management for the assigned project which includes project planning, delivery, client interaction, trouble shooting, managing project operational parameters and people management. PM role can exist at offshore and overseas. Span of 20 - 40 FTE (2-5 Project Leads) Responsibilities Works with the offshore Delivery Manager/ Program Manager to ensure that all the delivery parameters ( (Bulge, Offshore Ratio, Effort Under run etc) are in sync with the account plan Ensures timely delivery in order to avoid the penalty payouts, adherance to project cashflow schedule Contributes to increased value to client, and wallet share to Wipro through deployment of domain experts, consultants & architects Records and manages project issues and escalation wherever necessary Handles Change Request Process Identifies, shares, highlights and escalates the risks captured in the status reports shared on a periodic basis Ensures the required infrastructure is in place for team members, including physical, hardware, software, requirements Manages people processes, goal setting , feedback, career growth and engagement Evolves risk mitigation and contingency plans and be able to work withinternal supervision/guidance to manage internal and external conflicts Understands the metrics that need to be traced, establishes sign offs, initiates C-SAT and acts on feedback Certifications & Assessments : PMCP/ PMA Knowledge : Must Have: Understanding and appreciation of the relevant technology or group of technologies Conceptual awareness of core project management techniques Understanding of estimation techniques, review mechanism, cost Should be well versed with areas of quality management like quality planning,inspection and Quality control Understanding of Customer Enagement Models, Financial parameters and Delivery & Ops parameters Should be well versed with areas of quality management like quality planning,inspection and control Preferred : Business Domain understandin Understanding of the Industry & Competitive landscape Experience Must Have: Experience of managing multiple project modules as a project Lead Applying tools to effort, cost, schedule and quality Handling Teams Should have worked on proposals involving relevant areas of the project Process documentation for L1, L2, L3 & L4 processes Total relevant experience of 6+ years with atleast 18 months in the role of a Lead Preferred : Managed projects of reasonable size and complexity as a Project Manager or Lead Behavioral Skills & Attributes : Problem Solving & Decision Making Managing Complexity Execution Excellence Stakeholder Management Client Centricity Effective Communication Nurturing People Mandatory Skills: PMO. Experience: 5-8 Years.

Job Track Description Requires relevant expertise in a professional, sales, or technical area through formal education. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies knowledge of business learned through education or experience. Impact No supervisory responsibilities and limited impact on own work team. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Reviews and verifies the accuracy of journal entries and accounting classifications. Assists in preparing process dashboards and reconciliation metrics. Assists with audits by providing supporting records and documentation. Ensures updated process documentation and desktop procedures are used. Ensures guideline adherence and alignment to the standardized process landscape. Spearheads quality efforts and guides the quality verifiers team. Monitors review progress and alerts the review manager if any concerns are observed. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts team through quality of service and sharing of information. Proposes improvements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Responsibility Statements Reviews and verifies the accuracy of journal entries and accounting classifications. Extracts data for dashboards on process/reconciliation metrics. Assists with audits by providing supporting records and documentation. Ensures that adequate and updated process documentation and desktop procedures exist. Contributes towards quality efforts and guides the quality verifiers team. Participates in first-level tasks and quality checks. Performs other duties as assigned. Complies with all policies and standards.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts team through quality of service and sharing of information. Proposes improvements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Responsibility Statements Reviews and verifies the accuracy of journal entries and accounting classifications. Extracts data for dashboards on process/reconciliation metrics. Assists with audits by providing supporting records and documentation. Ensures that adequate and updated process documentation and desktop procedures exist. Contributes towards quality efforts and guides the quality verifiers team. Participates in first-level tasks and quality checks. Performs other duties as assigned. Complies with all policies and standards.

About The Role Skill required: Trust & Safety - Content management Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Language - Ability: English(Domestic) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols Qualification Any Graduation

About The Role Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Guidewire ClaimCenter BA Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. You will assess the current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information to contribute to key decisions and solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives to enhance operational efficiency.- Conduct stakeholder interviews to gather requirements effectively.- Develop and maintain business process documentation.- Facilitate workshops and meetings to drive consensus and decision-making. Professional & Technical Skills: - Must To Have Skills: Proficiency in Guidewire ClaimCenter BA.- Strong understanding of business process analysis and design.- Experience in requirements gathering and documentation.- Knowledge of Agile methodologies for project management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 12 years of experience in Guidewire ClaimCenter BA.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred)NANA What are we looking for Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followedNA Roles and Responsibilities: Bachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Qualification Any Graduation

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred)NANA What are we looking for Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followedNA Roles and Responsibilities: Bachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Qualification Any Graduation

As an Associate/ Associate Level 1, you will be responsible to manage the daily operations/ workflow relating to various client portfolios across global markets, ensuring high-quality service to internal and external clients of BNP Paribas. You will be expected to have knowledge of investment Banking operations. Direct Responsibilities Process transactions accurately within agreed timelines and TAT/SLA. Ensure error-free processing and address discrepancies with due diligence. Collaborate with internal teams and escalate unresolved issues promptly. Maintain effective communication channels with peer groups. Participate in cross-training and periodic knowledge sharing within the team. Regularly update and maintain accurate process documentation. Participate in brainstorming sessions to share best practices and ideas. Liaise with Process Associates, mid office staff, Relationship Managers, clients and international team members. Ensure adherence to Compliance and Risk management policies and report potential risks/issues. Conduct regular self-checks to ensure that all processes and transactions meet the required standards and guidelines. Technical Behavioral Competencies Thorough understanding of all Capital market, Financial Instruments, Investment banking processes and above average accounting skills Proficient in Microsoft Office Applications and strong MS Excel skills required. Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills. Capacity to deal with high volumes of activity. Ability to work as part of a team. Prioritizes multiple tasks and meets deadlines. Ability to work in shifts as required. Specific Qualifications (if required) Graduate/Postgraduate with 6 months to 2 years of experience with Investment Banking background. Knowledge of Capital Markets, Financial Instruments, and Investment Banking. Proficient in MS Office, especially Excel. Strong analytical, organizational, and interpersonal skills. Ability to handle high workloads, prioritize tasks, and meet deadlines. Team player, flexible to work in shifts. Skills Referential Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral written Client focused Creativity Innovation / Problem solving Transversal Skills: Analytical Ability Ability to understand, explain and support change Education Level: Master Degree or equivalent

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred)NANA What are we looking for Bachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independentlyNA Roles and Responsibilities: Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed Qualification Any Graduation

About The Role Skill required: Talent Acquisition - Talent Sourcing Designation: Talent Connector Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketDeveloping an understanding of the talent market, proactively searching for qualified people, building a list of potential candidates & generating market intelligence insights in order to fill a job opening. What are we looking for Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsShift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST)Candidate should be willing to work in Rotational Night shifts.Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skills Roles and Responsibilities: The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Complete onboarding formalitiesExecute process steps related to people movement and benefits administrationEnsure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant HR and Safety legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skillsBPO experience would be a plus Knowledge of MS Office and Excel skills would be a plusShift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST)Candidate should be willing to work in Rotational Night shifts. Roles and Responsibilities: The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Complete onboarding formalitiesExecute process steps related to people movement and benefits administrationEnsure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant HR and Safety legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Qualification Any Graduation

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity Work proactively on probable escalation/Early Warning Signal triggers as per defined process Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained Own & track mapping and allocation pending volume Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Customer Satisfaction Process Adherence as per MOU Technical Skills / Experience / Certifications Experience in ORM/ Social Media Response / content management Competencies critical to the role Stakeholder Management Problem-solving ability Analytical Ablility Qualification Graduate in any discipline Preferred Industry FSI

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI