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3.0 - 5.0 years
9 - 14 Lacs
Pune
Hybrid
Ecolab is seeking a Business Process Automation Analyst within the company's Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies. Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week Business Analyst Main Responsibilities: Manage project intake and prioritization of requests Contribute to project management actives and ensuring successful delivery from identification through deployment Collaborate with business and process improvement teams to evaluate automation opportunities Participate in process design, business requirement definition, design reviews, testing, training support and user adoption Engage in Vendor and technology selection RFP/RFI Facilitate process reviews to identify automation opportunities and requirements Partner with Ecolab Digital teams to evaluate appropriate technology to solve process challenges Provide analytical support for complex technical processes Provide process governance while maintaining strong deployment and/or onboarding controls Monitor solutions to ensure they maintain benefits and efficiencies Keep stakeholders updated regularly, communicate risks, and gather feedback Minimum Qualifications: Bachelors degree with minimum 5 years of professional experience; or advanced degree with minimum 3-5 years experience Formal project management experience or proven skills, preferably in Finance or Business Services Excellent English written and verbal communication skills Excellent interpersonal skills and ability to partner across teams and levels within the organization Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Self-driven, outcomes-oriented performer Proven success initiating change and ability to communicate and influence at all levels of the organization Strong analytical skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms
Posted 1 week ago
4.0 - 7.0 years
10 - 14 Lacs
Chennai
Work from Office
Comcast brings together the best in media and technology We drive innovation to create the world's best entertainment and online experiences As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast, Job Summary Responsible for planning and designing new software and web applications Edits new and existing applications Implements, testing and debugging defined software components Documents all development activity Works with moderate guidance in own area of knowledge, Job Description Core Responsibilities Analyzes and determines integration needs, Evaluates and plans software designs, test results and technical manuals, Reviews literature, patents and current practices relevant to the solution of assigned projects, Programs new software, web applications and supports new applications under development and the customization of current applications, Edits and reviews technical requirements documentation, Works with Quality Assurance team to determine if applications fit specification and technical requirements, Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty, Displays knowledge of and ability to apply, process design and redesign skills, Displays in-depth knowledge of and ability to apply, project management skills, Consistent exercise of independent judgment and discretion in matters of significance, Regular, consistent and punctual attendance Must be able to work nights and weekends, variable schedule(s) and overtime as necessary, Other duties and responsibilities as assigned, Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job, Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services, Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences, Win as a team make big things happen by working together and being open to new ideas, Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers, Drive results and growth, Respect and promote inclusion & diversity, Do what's right for each other, our customers, investors and our communities, Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications, Comcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law, Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus Additionally, Comcast provides best-in-class Benefits to eligible employees We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life Please visit the compensation and benefits summary on our careers site for more details, Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience, Relevant Work Experience 2-5 Years
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Develop and maintain QA plans and process routings, which reflect intended/actual activities. Provide support for all quoting activities by participation in initial process design, development, and implementation phases. Evaluate and support inspection processes via inspection aids and instruction guidelines. Support all training programs by development and implementation of specialized training sessions for all applicable functions. Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access. Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort. Provide trend analysis of defects occurring at the customer, supplier and internally. Participate in the vendor survey activities as applicable. Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts. Interface with all departments as applied to the Policies and Procedures with special regard to ISO, EN4600 and GMP documentation. Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable. Interface and provide technical support on quality issues with the customer as needed. Support and focus corrective action efforts and utilizing the SPC data and corrective action tracking package and create and implement any meetings, procedures, or team-building concepts as necessary as part of the corrective/preventative effort. Serve as liaison between Jabil Circuit and suppliers or customers on quality related issues. Improve technical support for the quality organization. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelors degree required and two years related experience; or equivalent combination of education and experience.
Posted 1 week ago
8.0 - 13.0 years
9 - 13 Lacs
Gurugram
Work from Office
Position Overview: We are seeking a highly skilled and strategic Revenue Operations Manager to lead the optimization of our sales and marketing processes, systems, and data. This role will take ownership of our Salesforce ecosystem across the full revenue funnel from lead generation to closed-won opportunities and play a pivotal role in improving go-to-market efficiency, reporting, and alignment between commercial functions. The ideal candidate will have a Salesforce Advanced Administrator certification and proven experience in revenue operations, marketing operations, or commercial systems leadership. Duties and Responsibilities: Salesforce RevOps Technology Ownership: Serve as the system owner of Salesforce, responsible for architecture, user access, customizations, and integrations across sales and marketing workflows. Evolve and maintain the Salesforce roadmap, ensuring it aligns with business strategy and user needs. Administer and optimize related platforms (e.g., Pardot, Marketing Cloud, lead routing tools, reporting layers). Manage data integrity, deduplication, and hygiene across the revenue tech stack. Revenue Process Design Improvement: Design and implement scalable, cross-functional processes covering campaign tracking, lead handoff, pipeline management, and deal progression. Partner with Sales, Marketing, and Customer Success to identify operational bottlenecks and implement improvements. Document end-to-end revenue workflows and support enablement with clear training and process guides. Performance Analytics Reporting: Build and maintain dashboards and reports in Salesforce, Power BI, and Excel to provide insights across the funnel: lead volume, conversion rates, sales velocity, and campaign ROI. Support pipeline forecasting and commercial performance reviews with reliable, accessible data. Develop attribution models and campaign tracking frameworks to assess marketing effectiveness. Commercial Support Stakeholder Alignment: Partner with leadership to define KPIs and operational goals. Lead Salesforce training and adoption programs across sales and marketing. Coordinate with external vendors (e.g., Salesforce) and manage contract renewals and license optimization. Education and Qualifications: Essential: 58 years of experience in Revenue Operations, Sales Operations, or Marketing Operations roles. Salesforce Advanced Administrator Certification (required). Strong proficiency with Salesforce reporting, automation (Flows, Process Builder), and data schema. Hands-on experience with marketing automation tools (e.g., Pardot, HubSpot, or Marketing Cloud). Advanced Excel skills; working knowledge of Power BI and SQL. Proven experience improving go-to-market processes and supporting GTM teams. Excellent communication skills able to distill complex data and workflows into simple, actionable insights. Proficiency/fluency of English language, spoken and written Preferred: Experience with Salesforce CPQ, Sales Engagement (e.g., Outreach, Salesloft), or ABM tools. Certifications in Salesforce Platform App Builder or Revenue Cloud. Exposure to lead scoring models, attribution strategies, or funnel forecasting frameworks. Competencies: Strategic Systems Thinking: Can design systems and processes that scale across business units. Business Acumen: Understands commercial levers across Sales and Marketing. Analytical Rigor: Fluent in funnel metrics, forecasting, and campaign performance reporting. Collaboration Communication: Works well across functions and clearly conveys data-driven recommendations. Process Change Management: Comfortably leads process design, rollout, documentation, and training. Attention to Detail: Maintains high-quality standards for data accuracy and reporting integrity.
Posted 1 week ago
8.0 - 13.0 years
20 - 25 Lacs
Gurugram
Work from Office
Were looking for a Head of CS Enablement & Operations to drive operational excellence, enablement and cross-functional alignment across our customer-facing teams. This is a strategic role that blends process design, training, insights, and customer-centricity to ensure our post-sales organization is empowered to deliver exceptional value at scale. Youll lead initiatives that enhance onboarding, reduce friction, systematize support, and enable CS teams to become trusted advisors. Your north star: Customer NPS, Launch NPS, Internal Efficiency, and Product Adoption. collaborating cross-functionally with Product, Engineering, and Customer teams. No. of positions: 1 What will you be doing? Operational Enablement & Execution Champion cross-functional collaboration with Product, Engineering, and CX to streamline workflows and reduce silos. Drive internal knowledge management by ensuring checklists, help center articles, and SOPs are always current and easily accessible. Design and deliver enablement programs for CSMs- focusing on project management, expectation setting, and process adoption. 2 . Customer Journey Excellence Partner with CSMs to map customer journeys, identify friction points, and co-create scalable playbooks and engagement strategies. Improve onboarding quality and timelines across customer segments (SMB, MM, ENT) by owning operational processes end-to-end. Own and refine the structured SOP for handling product queries to ensure consistent, high-quality CSM responses. Basic Excel skills are required for data validation and analytical insights. 3 . Insights & Continuous Improvement Analyze product usage, support tickets, and feedback surveys to generate insights that inform training, product enhancements, and strategy. Own customer adoption and ticket deflection metrics through better documentation, smarter tooling, and proactive CSM enablement. Reduce repeated product queries to Product & Engineering by streamlining documentation and improving internal education Who will you work with? Aniket , Palash , Hemant , and of course, the rest of the jovial inFeedo team Job requirements What skills do you need? Qualifications Experience: Bachelor s degree from a reputed institute with 8+ years of relevant experience in product support operations, customer operations & data analysis. Proven track record of driving customer-centric initiatives that scale. Analytical mindset with a knack for connecting data to action. Hard Skills Strong command over SaaS products and customer operations. Experience with customer journey mapping, training design, and enablement content creation. Proficient in using data/BI tools to track KPIs and uncover insights. Solid understanding of agile product development and support cycles. Detail-oriented with an eye for quality assurance and knowledge management. Soft Skills Strong communication and stakeholder management across teams and levels. Strategic problem-solver with a hands-on, figure-it-out attitude. Able to coach and uplift team members to drive shared outcomes. Clear thinker who can simplify complexity and drive clarity through documentation. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, well introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, youll have an opportunity to chat with the founders. If we mutually enjoy the conversation, well celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things dont work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)
Posted 1 week ago
20.0 - 25.0 years
50 - 70 Lacs
Vadodara
Work from Office
Roles and Responsibilities Lead process engineering activities for greenfield projects, including conceptualization, detailed engineering, and execution. Develop and implement process designs using various software tools such as Aspen Hysys, PFDs, and P&IDs. Collaborate with cross-functional teams to ensure successful project delivery on time and within budget. Provide technical guidance to junior engineers and support the development of process flow diagrams (PFDs), piping & instrumentation diagrams (P&IDs), and other documentation. Ensure compliance with industry standards, regulations, and company policies throughout all phases of project execution.
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities Project and change management of industrial transformations are also included in this role - Grade Specific Focus on Industrial Operations Engineering Develops competency in own area of expertise Shares expertise and provides guidance and support to others Interprets clients needs Completes own role independently or with minimum supervision Identifies problems and relevant issues in straight forward situations and generates solutions Contributes in teamwork and interacts with customers
Posted 1 week ago
2.0 - 6.0 years
5 - 13 Lacs
Bangalore/Bengaluru
Work from Office
• Should be able to perform process & utility calculations • P&ID development and Line list • Equipment sizing and specifications (i.e. Vessels, pumps & packages ) • Review of vendor documents & TBA preparation Required Candidate profile • Lead & mentor a small team of junior engineers • Interacting with client & vendors • Interacting with project & other disciplines • Proficient in Hysis & Aspen plus
Posted 1 week ago
9.0 - 14.0 years
12 - 17 Lacs
Bawal
Work from Office
Prepare micro plan for line development activities as per MDS. Conduct design reviews as per development plan. Ensure timely completion of inhouse process design (including automation wrt safety, quality etc).Process documentation(PFMEA/Control Plan)
Posted 1 week ago
12.0 - 13.0 years
12 - 13 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
The Lead Process Engineer is responsible to make decisions on water reuse, wastewater treatment & Zero Liquid Discharge system process design, arrive at risk balanced scheme as well as to trouble-shoot projects with effective management skills. The position requires a combination of technical process design along with commercial expertise in technical sales & customer relationship with proven track record to lead process design during both technical proposal preparation and project execution. Essential Responsibilities / Expectations: Edit or provide input to Process Flow Diagrams, Piping and Instrumentation Diagrams and Process Data Sheets in support of design projects . Provide process flow diagrams for tough to treat waste water, Perform Biowin simulation (STP), Heat and Material Balances (ZLD) Develop sizing of key process plant equipment like MBR, RO, ZLD etc Provide technical field support in troubleshooting and root cause analysis for integrated flow sheets Prepare and present technical data to internal and external customers Document and communicate results of technical data generated Participate on teams assigned to address specific organizational initiatives Present lessons learnt, publish internal tech notes based on lesson learnt Assure proper documentation of technical data generated for the assigned projects and tasks consistent with engineering policies and procedures. Key Skills required: Must have competency: Basic and detailed understanding of biological & zero liquid discharge systems which includes mass and heat balance, sizing of equipment and detailed understanding of P&ID Should be capable of integrating various unit operations to build a flow sheet for complex effluents like coke oven etc. Exposure to HAZOP during P&ID review with consultants, perform safety analysis of P&ID Capable of handling customer meetings during execution and trouble shooting Good communication and Presentation skills Good to have competencies Exposure to commissioning will be added advantage Root cause analysis through quality tools Conceptual understanding of few industries like steel, F&B will be added advantage Higher education like M. Tech, Ph. D will be added advantage
Posted 1 week ago
15.0 - 24.0 years
20 - 35 Lacs
Noida
Work from Office
We are looking for Lead Process Engineer for our Noida Office. Job Details: Project Leadership & Technical Expertise Focuses on one specific project as lead contributor and technical specialist. Develops and formulates advanced engineering concepts. Manages a mid-sized team of process engineers. Project Management Responsibilities Leads autonomous project execution (pre-FEED, FEED 20,000 man-hours) with full accountability for: Budget & man-hour control Planning & progress follow-up Serves as Deputy Process Manager for FEED projects (20,000 man-hours). Acts as Interface Manager Technical Coordinator for projects exceeding 70,000 process man-hours, ensuring cross-disciplinary design alignment. Lead Process Specialist Engineer Specifics Develops technical & commercial proposals, including contractual management. Leads consulting services and specialized engineering advisory. About You: We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements: Qualifications: BE/B.Tech- Chemical Engineering Languages: English (Fluent) Main skills: 15+ years of experience in Process Design expertise to a variety of Oil & Gas/ Petrochemical/ Refinery Projects.
Posted 1 week ago
3.0 - 5.0 years
13 - 14 Lacs
Bengaluru
Work from Office
Support data analysis on existing processes and datasets to understand and support Point of Arrival (POA) process design Support and guide determining portfolios, data elements and grain of data required for designing processes Support team review data scenarios and provide clarification on how to report on these scenarios in alignment with regulatory guidance Identify and support business requirements, functional design, prototyping, testing, training, and supporting implementations Support developing functional requirement documents (FRDs) and process specific design documentation to support process and report owner requirements Document and understand core components of solution architecture including data patterns, data-related capabilities, and standardization and conformance of disparate datasets Support the implementation of master and reference data to be used across operational and reporting processes Participate in daily meetings with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting). Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure builds are appropriate for American Express products Participate on user acceptance testing, parallel run testing, and any other testing required to ensure the build meets the requirements authored including development and execution of test cases, and documentation of results Assist on development of executable testing algorithms that enable validation of the expected system functionality, including replication of deterministic logic and filtering criteria Minimum Qualifications SQL and data analysis experience Product/platform understanding and process design experience Knowledgeable about Financial Data Warehouse and Reporting Solutions (such as ODS, AxiomSL, OFSAA, and Hadoop concepts) Knowledgeable in Data Analytics/profiling Knowledgeable with creating S2T and Functional designs Knowledgeable in creating Data Mappings, analyzing the SOR (System of Record) data, implementing Data Quality Rules to identify data issues in SORs Experience with of MS Excel and Power Query Testing management and execution experience Foundational data warehousing principles and data modeling experience is a plus Agile trained is a plus Financial reporting or accounting experience is a plus A good understanding of the banking products is a plus Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers expectations Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders Excellent relationship building, presentation and collaboration skills Preferred Qualifications Knowledge of US Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others) Working exposure in data analysis and testing of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations Experience in development of testing automation capabilities Experience in Cloud capabilities We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
Posted 1 week ago
10.0 - 15.0 years
22 - 27 Lacs
Kolkata
Work from Office
The P&ID (Piping and Instrumentation Diagram) Manager will be responsible for leading the development, review, and management of P&IDs for Metso s engineering projects, specifically in sulfuric acid plants, off-gas cleaning systems, and the minerals & metals industry. The ideal candidate should have experience in a global engineering setup and be skilled in multi-disciplinary coordination. This role requires knowledge of process design & expertise in piping, instrumentation, and compliance with industry standards to ensure the highest level of engineering excellence. Cross-Functional Coordination Collaborate with global engineering teams across different locations to ensure consistency and compliance in P&ID development. Act as a focal point for P&ID-related discussions, addressing queries from project managers, engineering teams, and external stakeholders. Ensure P&ID integration with 3D models, process flow diagrams (PFDs), HAZOP studies, and safety documentation. Provide technical support to procurement, construction, and commissioning teams regarding P&ID-related matters. Qualifications & Experience: bachelors or masters degree in Mechanical, Piping or Process Engineering. 10+ years of experience in process engineering, piping, or instrumentation with a strong focus on P&ID management. Mandatory experience in sulfuric acid production, off-gas cleaning, and/or mineral & metal processing industries. Proven experience in a global engineering setup, working across multiple locations and international teams. Strong knowledge of industry standards (ISA, ANSI, API, ISO) and best practices in P&ID development. Proficiency in P&ID software tools such as AutoCAD P&ID, SmartPlant P&ID, AVEVA Diagrams, SiteBase, or similar platforms. Strong communication and stakeholder management skills. Benefits: Opportunities for professional development and career growth. Collaborative and dynamic work environment. Exposure to international projects and teams.
Posted 1 week ago
10.0 - 15.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Core Module Expertise Proficient in SAP FICO ( FSCM ) modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting. FSCM Functional Knowledge Strong experience with SAP FSCM components. Integration Skills Understanding of integration between FSCM and other SAP modules and third-party systems. Business Process Design Ability to map client business processes to SAP FSCM functionalities and define system configuration and customizations . Configuration and Customization Experience in end-to-end implementation, configuration, testing, and support of SAP FICO and FSCM . Issue Resolution Skilled in analyzing and resolving issues related to AR processes, dunning, dispute cases, and credit checks in a timely manner . Reporting and Analytics Ability to develop and enhance reports related to collections, credit exposure, and overdue analysis using SAP standard tools. Stakeholder Communication Effective communication with business users, project managers, and technical teams to gather requirements and deliver solutions. Project Experience Hands-on experience with at least one full-cycle SAP FICO FSCM implementation and multiple support/enhancement projects. Documentation and Training Capable of preparing functional specifications, user manuals, and providing training to end-users and support teams. Mandatory skills* SAP FICO (FSCM) Desired skills* SAP FICO (FSCM) Domain* Manufacturing
Posted 1 week ago
5.0 - 10.0 years
4 - 5 Lacs
Coimbatore
Work from Office
Working experience in Electro mechanical / Mechanical / Electronic Productassembly, Box build assembly, Process design & development, Validation, Trialsand Prove out. Knowledge in Process Flow Diagram, PFMEA ,Control plan, APQP, PPAP,SPC Skill to handle assembly fixtures, pneumatic, electrical andelectronic and test equipment is necessary To be an effective team member to work with Cross Functional Teamto reduce the product development lead time Knowledge in Lean manufacturing, VSM, Pokayoke,SMED is essential Knowledge in Press operations /Injectionmoulding, powder coating, etc is necessary Benefits Transfer of Mr.Harikrishnan to Powder coating with refer to the discussion had with Mr.N. Gopalakrishnan of Head PPC /Assembly - AD
Posted 1 week ago
1.0 - 5.0 years
5 - 8 Lacs
Mumbai
Work from Office
You are a specialist in a process, workstream or area in Mondel z International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative
Posted 1 week ago
4.0 - 9.0 years
14 - 15 Lacs
Mumbai, Navi Mumbai
Work from Office
. Process & quality monitoring for respectivetechnology plants Identify and analyse deviations Perform root cause analysis Propose corrective action and track the statusof process improvement Identify opportunities for profit improvement Identify opportunities for product qualityenhancement Process design calculations for the improvementschemes Develop process design package using appropriatetools Participate in commercial plant trials Understand and evaluate basic engineering designdocuments Participate in plant performance audits as perset guidelines Participate in Critical PHAs and turnaroundactivities of the related plants Validate MoCs to ensure specified standards andcodes are followed in calculations Support preparation of stage gate-2 and 3document for Capital projects Participate in HAZOP of new projects Validate equipment data sheets prepared byengineering contractor Contribute to derive value from technologynetwork Education Requirement : BE/B Tech in Chemical Engineering from a reputedinstitute Experience Requirement : 4 years of experience with at least 2 years inplant Operations / CTS Skills & Competencies : Analytical ability for problem solving Programming exposure Knowledge of chemical engineering and process technology Ability to plan / discuss results and network underthe guidance of a senior colleagues Process design calculations at Skill level Use of process calculation templates at Skill level Simulation skills Use of Six sigma for problem solving Good communication skills Leadership quality with management skills Result Orientation .
Posted 1 week ago
2.0 - 5.0 years
7 - 11 Lacs
Chennai
Work from Office
Job Scope: You will be joining the Downstream Gold product line within the FLSmidth group. This team consists of engineers and designers to provide gold and silver recovery systems and equipment around the globe. Our multidisciplinary team consists of process, mechanical, electrical, structural engineers and designers working together to meet the high expectations of our clients. We engineer high quality equipment and systems to meet the demanding needs of the precious metals industry for today and years to come. We strive to become the leading gold and silver equipment provider in the Precious Metals recovery market. Job Title: Process Engineer, Product Engineering - SummitPro Department: Mining Engineering Qualification: B.E /B.Tech - Chemical or Metallurgical Engineering Experience: Minimum 2 to 5 years in Chemical engineering and project related experience Process Engineer Responsibilities Drive and manage all aspects of the process engineering needs of the product line. This includes process engineering drawings and deliverables on projects as well as leading standardization and value engineering efforts to support the product and overall team success. Thoroughly understand client specifications and requirements and ensure they are met in execution. Lead project execution team in process needs. Collaborate with Salt Lake process team, EPC s and contract engineering teams to execute project deliverables. Develop data/sizing sheets for process equipment. Efficiently communicate process design requirements to project team (Designers, Mechanical / Electrical / Structural Engineers). Lead the development of process engineering deliverables including P&IDs, PFD s, material and energy balance, control philosophies and functional specification. Participate in process design reviews and HAZOPs with clients. Collaboration with international design and support staff is a requirement for this position and will require work/scheduling outside of normal office hours. Responsible to provide quality project deliverables on-time and on budget. Process engineering support for all projects in execution across product lines Contribute to team improvement initiatives. What you bring Strong knowledge and experience in process engineering and design. Attention to detail and accuracy of process documentation. Proficient in developing P&IDs, PFDs material and energy balance, control philosophies and functional specifications. Knowledge in specifying system valves, instruments, pumps, heat exchangers and system piping requirements. Ability to specify instrumentation and controls. Basic technical engineering knowledge to collaborate with structural, mechanical, electrical and automation teams. Basic AutoCAD skills. Excellent problem-solving skills. Proficient in engineering fundamentals. Proficient in Microsoft Office products. Excellent verbal and written communication skills. Ability to collaborate with core discipline design teams to achieve a working solution to problems and/or design issues. Reading and understand GA s, assembly, and detail drawings. B.E/ B.Tech Degree in Chemical or Metallurgical engineering or relevant experience. 2 to 5 years in Chemical engineering and project related experience. What we offer C ompetitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income. Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options. Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock). Employee Assistance program for you and your immediate family A global network of supportive colleagues and growth opportunities. Continuous development and training in your area of expertise within a global Organization. As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
Posted 1 week ago
3.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Manager-Process Design Back to job search results Tesco India Bengaluru Hybrid Full-Time Apply by 30-Jun-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Establishing and managing the process designs and ARIS process maps for People function inclusive of: i) Partnering with the People functional and transformational teams to create industry-benchmarked process design; review and sign-off the detailed process artifacts as required ii) Governing the process design to ensure the sanctity of the design is maintained i.e. no compromises to legislation/policy guidelines; alignment with segregation of duties and no customizations principle iii) Driving Key Design Decisions in the capacity of an process SME iv) Supporting deployment team on process design know how - Supporting the Process Owners to create colleague user persona & user exp. maps across end to end processes - Managing the design journey and project life-cycle in alignment with the agreed criteria - Driving business improvement initiatives from the concept stage till closure using robust project management framework to deliver key business outcomes (financial value; colleague experience; risk mitigation etc.) - Collaborating with the wider TBS Business Transformation and Enterprise Analytics teams to identify; assess and deliver future fit solutions and evolve the maturity of the end to end processes - Following our Business Code of Conduct and always acting with integrity and due diligence - Developing and coaching a high performing team; giving them the opportunities to be their best You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply
Posted 1 week ago
3.0 - 8.0 years
7 - 8 Lacs
Hyderabad
Work from Office
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Role Description The role of the Relief Systems - Chemical Engineer is to provide safety services and support for the global Eastman as part of Corporate Relief Calculation project or upon specific request from site. This role features extensive interface and partnership with Manufacturing personnel, Relief subject matter experts, Engineering resources and/or Capital Project team. The Relief Systems Engineer will work within the Hyderabad Engineering Process Safety group with primary responsibilities around all aspects of the pressure/vacuum protection system and relief valve design. As a career progression, this role can provide an opportunity with responsibilities to do complex distillation system relief design, new hire training & onboarding, heat exchanger design using HTRI to support relief team and LOPA discussions. These responsibilities could include leading the site-specific relief projects in direct interactions with site leadership, frequently involving coordination of efforts from various organizations and discipline engineers. Key Responsibilities Evaluate, design and document vessels for potential over pressure and vacuum scenarios (new & existing) - relief device (PSV, RD, conservation vents) relief load calculation, inlet and outlet line sizing, size selection and datasheet preparation, and relief/flare load summary preparation. Design, model, document, and communicate requirements for pressure/vacuum relief devices and effluent handling. Understanding of mechanical design conditions and to utilize the process safety information in designing relief system to safeguard piping and equipment. Understanding of HAZOP, PHA report, SIL studies - provide relief system input from these reports. Design of overpressure protection for gas/vapor filled systems using Depressurization concept. Material & Energy Balance Calculation as per the process requirement to design the adequate relief systems. Work to enhance safety and protection of the environment through overall relief project development. Stay abreast of corporate and industry relief practices and standards such as API 520/521, NFPA 30, API 2000 etc. Interface with manufacturing personnel, technical services, and subject matter expert s groups to ensure the design recommendations comply with company and industry relief protection standards and practices. Basic Qualification Master s or bachelor s degree in chemical engineering from accredited university or college. Understand process flow diagrams, piping and instrumentation diagram and equipment layouts, conceptual equipment layouts, process layout, utility layout and other block layouts. Understand Plant process design with equipment sizing & utility load design calculation. Must have strong interpersonal, communication, collaboration, and consultation skills. This position will interact with personnel in all organizations. Ability to organize, prioritize, and execute a heavy workload simultaneously within budget and schedule. Must have the ability to communicate effectively through verbal and written means, and able to adapt communication to best reach the intended audience within or outside the organization. Strong customer focus, with demonstrated ability to solve complex issues and work in partnership with peers, Manufacturing, and other stakeholders. Ability to compile and analyze complex data. Knowledge in application of industry standards, recommended practices, and codes (API, NFPA, ASME, etc.) Ensure regulatory compliance of process changes- Provide and communicate clear, concise, and timely reporting of project progress and accomplishments verbally and in writing Preferred Qualifications 3 to 8 years of direct Relief Systems experience in process design, commissioning, startup, or operations. Demonstrated project management skills. Proficiency with Microsoft Office programs Prefer knowledge in application and compliance requirements of regulatory codes: US Occupational Health and Safety Administration, Internal Process Safety Standards Experience in a petrochemical plant or refinery Experience with the following software would be an advantage: SuperChems, ASPEN, HTRI, AFT ARROW, AFT Fathom Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.
Posted 1 week ago
5.0 - 7.0 years
20 - 25 Lacs
Chennai
Work from Office
. Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases. Participates in training representatives and operations staff on internally developed software applications. Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Displays knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years
Posted 1 week ago
8.0 - 13.0 years
20 - 25 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Contract Job Summary: We are looking for a skilled and experienced Pega Lead Business Architect (LBA) to lead business architecture and process modeling for Pega-based solutions. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to define and translate business requirements into scalable and effective Pega implementations. Key Responsibilities: Lead business discovery and process design workshops with stakeholders Translate complex business requirements into functional specifications and Pega case structures Collaborate with Pega System Architects and UI/UX teams to ensure business-aligned design Develop and maintain use cases , user stories , process flows , and decision tables Serve as the liaison between business and IT to ensure successful delivery of Pega solutions Assist in roadmap development and prioritization of business needs Ensure alignment with Pega best practices, guardrails, and governance standards Required Qualifications: Bachelor s degree in Computer Science, Business, or related field 8+ years of total experience, with 4+ years as a Business Architect in Pega projects Pega Certified Business Architect (PCBA) certification preferred Strong understanding of Pega rules, case lifecycle, decisioning, and integration capabilities Experience working in Agile/Scrum environments Excellent communication, presentation, and stakeholder management skills Nice to Have: Experience with Pega Customer Decision Hub, Pega CLM/KYC, or Customer Service Familiarity with tools like JIRA, Confluence, Visio, and BPMN Exposure to domains like BFSI, Healthcare, or Telecom is a plus
Posted 1 week ago
5.0 - 8.0 years
6 - 8 Lacs
Chennai
Work from Office
Hiring P&I Engineer The Piping and Instrumentation (P&I) Engineer will be responsible for the design, development, and implementation of piping and instrumentation systems for a CBG plant. This role requires a strong background in process engineering, piping design, and instrumentation, with a focus on optimizing biogas production processes, ensuring safety, and complying with regulatory standards. Role & responsibilities Prepare and manage piping and instrumentation diagrams (P&IDs) over the full project lifecycle Optimize system solutions by reviewing the mass- and energy balance results Integrate and improve control strategies and maintenance philosophies Develop innovative concepts for modularization and standardization of the design process and the solutions. Prepare and manage equipment lists Reviewing and integrate PIDs of package units Take the responsibility to coordinate with all stakeholders Clarify, discuss and present the technical solution towards the customer Supporting the selection process of the process equipment Align and check the layout and piping engineering results 10. Ability to consult with customers and notified bodies about technical design requirements is expected. 11. Explain design solutions in an engaging manner 12. Knowledge about ISO/EN standard, additional knowledge about US standards is a plus. 13. Strong communication, analytical and planning Desired Profile: 1. 5+ years of experience in piping and instrumentation design, preferably in CBG, biogas, or related industries such as oil & gas, wastewater treatment, or energy sectors. 2. Expertise in creating and reviewing P&ID diagrams, piping isometrics, and instrumentation loop diagrams. 3. Strong knowledge of process equipment used in CBG plants, such as gas pipelines, compressors, digesters, gas cleaning systems, and storage tanks. 4. Proficiency in design software such as AutoCAD, Plant 3D, and PDS (Plant Design System) for piping and instrumentation. 5. Familiarity with industry standards and codes (ASME, API, ISA, etc.) for piping and instrumentation design. 6. Understanding of gas handling, pressure management, and safety systems in biogas or related industries. Strong analytical and problem-solving skills to troubleshoot piping and instrumentation issues. Interested can share your profile to dharani.m@refex.co.in or Whatsapp on 7397306490
Posted 1 week ago
2.0 - 7.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Team and Responsibilities The customer experience team at PhonePe takes full ownership of a customer’s journey on the app, identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of ‘Customer First’ is how we execute on our vision to be best in class. The ‘Process Designer’ is a strategic role impacting customer experience. PhonePe caters to various segments of customers through the diverse product offerings. A process designer’s role is at the core laying the foundation for the exceptional experience each of those customers have while interacting with the support org. The role contributes to preempting and continually identifying the customer needs to design the most efficient and effective processes to drive top class experience. ROLE EXPECTATIONS: Process flows – Pursue extensive ticket analysis, gather customer insights and identify possible failure points for processes which lead to issues and subsequent tickets. Design effective automation (BOT/IVR) flows and other process flows for the assigned PODs with focus on Customer experience Influence from VOCs Influence from data analysis Compliance to set guidelines Impact Priority VOCs – Exceptional grip on VOCs for the PODs assigned Placeholders to perform VOC analysis Prepare internal prioritization roadmaps basis the VOC analysis Work with different stakeholders to identify solutions to the identified VOC influencers Tracking – Monitor the progress of metrics Placeholder for daily monitoring of POD metrics Identify challenges and solutions in partnership with AMs Communication Work with the team to build the narratives for accomplishments, POD progress etc. Play an active role in Weekly and Monthly business reviews Collaboration Regular connects with stakeholders to share updates, understand pain points, brainstorm etc Learning – Upskill self with the customer journey, priorities of other PODs to provide PD with BCP and reduce the dependency on single POCs Ideal Candidate: Should be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience, automation with a measurable business impact. Should display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them. Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders - business teams, product and engineering leadership. Have good interpersonal and communication skills. Be able to multitask and prioritize basis impact. Educational qualification & experience: Education – Graduate in any stream Candidates with a domain experience of 2+ years experience in Process Excellence/Process Design/Process Improvement with active role played in VOC analysis, Data Analysis, Prioritization exercises. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 week ago
5.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
JD: Key Responsibilities: Design process flows for ‘manual’ CX channels (exAgent desk) Analyze end-to-end customer and developer journeys from product to support to identify friction points and improvement opportunities to design intuitive, scalable workflows across app, chat, voice, self-serve channels & other channels. Build SOPs and support playbooks to improve efficiency and performance. Design process flows for ‘automated’ CX channels (exBot, IVR, Self serve etc.) Design flows that address common customer queries with minimal human intervention. Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency. Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics such as CSAT (Customer Satisfaction), AHT (Average Handling Time), Reopens, Escalations. Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions. Data-Driven Execution : Conduct VOC analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, CSAT, AHT. Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Content building for CX assets Own and drive the content building for different CX assets available to the user including but not limited to FAQs, video tutorials, blogs, CRM communications, Help Center. Functional Competencies: Ability to map the customer and developer journey and envision different scenarios that that the users might encounter and requirements that could arise from the user Understands the business/product strategy and translates the same to impactful and seamless customer and developer journeys across all touchpoints Applies a strong understanding of the customer perspective to design effective journeys. Analyzes data to measure customer and developer journey effectiveness and identify areas for optimization. Manages multiple projects simultaneously, ensuring timely and quality delivery Collaborates effectively with diverse stakeholders through clear and concise communication. Has an impact driven approach and understands downstream implications of any proposed journey change Approaches work with a structured methodology, emphasizing documentation and versioning with proper reviews Explores and leverages emerging technologies to innovate and transform customer experiences (good to have) Behavioral Competencies: Is curious about what the customer wants and actively seeks to understand customer pain points Demonstrates a strong passion for exceeding customer expectations Collaborates across boundaries to deliver exceptional experiences, does not limit to their role alone Is aspirational to learn & get challenged Matured to coach & drive the team Should have a strong point of view and can be assertive with stakeholders and influence them without authority Candidate Profile: Executed/collaborated and driven CX Process Design, Product Operations projects from conception to completion Has a perspective about the end user and has worked on redesign or optimize existing journey with keen focus on improving customer experience Has experience of designing a user journey end to end for a new product launch or feature Experience in analyzing CX data (NPS, CSAT etc.) to identify pain points, measure the success of implemented changes Have examples of working effectively with product, technology, category, sales, and operations teams to implement CX strategies They should show an awareness of how technology can enhance customer experiences Have gone the extra mile to resolve issues, and a genuine passion for creating positive customer experiences PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 week ago
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