Process Coordinator cum CRM

Job Summary

We are looking for a Process Coordinator cum CRM Executive who will manage end-to-end coordination between clients, internal teams, vendors, and management. The ideal candidate must be proactive, organized, confident, and excellent at communication. This role is a combination of project coordination + client relationship management, ensuring timely updates, smooth processes, and professional communication at every stage.

Key ResponsibilitiesProcess Coordination

• Coordinate with internal teams, vendors, architects, and stakeholders for project updates.
• Maintain project documents, follow-up sheets, schedules, and progress reports.
• Ensure timely completion of tasks through structured follow-up and tracking.
• Report daily/weekly updates to management in an organized manner.
• Prepare checklists, timelines, and project trackers on Excel/Google Sheets.
• Identify delays, bottlenecks, and escalate important matters when required.

Client Relationship Management (CRM)

• Act as the primary point of contact for clients.
• Share timely updates, progress reports, and information professionally.
• Maintain and update the client database, feedback, communication logs, and project records.
• Handle queries, concerns, and issues calmly and confidently.
• Follow up on requirements, approvals, payments, and project milestones.
• Support lead nurturing and follow-up activities for business development.

Education

• Graduate in any discipline (B.A., B.Com, BBA, BCA, B.Tech, or equivalent)

Core Skills

• Strong verbal and written communication (English & Hindi)
• Excellent coordination and follow-up ability
• Good interpersonal and client handling skills
• Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint)
• Ability to prepare trackers, reports, timelines, and follow-up sheets

Who Can Apply

• Freshers with excellent communication and a learning mindset
• Candidates with 1–3 years of experience in CRM, coordination, MIS, or support roles
• Candidates who are proactive, responsible, and willing to take ownership

What We Expect From You

• Positive, professional attitude
• Strong organisational habits
• Willingness to learn and take responsibility
• Commitment towards tasks and timelines
• Ability to maintain healthy communication with clients & teams

Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person