1159 Process Compliance Jobs - Page 9

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Device Drivers - Linux. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: SDET. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Enterprise Platform Java Microservices. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Tosca Testsuite - Test Automation. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SAP Test Management. Experience5-8 Years.

We are looking for someone who has good knowledge on SIEM (System Information and event management) tools. Good understanding on Cyber Defense tools and terminologies. Can read and understand logs fetched from various log sources. Can handle assigned tickets and also handle any escalation. Here's a more detailed look at the responsibilities and skills of an L2 SOC analyst: Core Responsibilities: Incident Handling and Response:Investigate security incidents, identify root causes, assess impact, and recommend remediation actions. Security Alert Review:Review and analyze security alerts, prioritizing and escalating incidents as needed. SIEM and EDR Tool Management:Utilize SIEM and EDR tools to monitor security events, analyze data, and respond to incidents. Process Improvement:Contribute to the development and refinement of SOC processes and procedures. Communication and Collaboration:Communicate with other SOC team members and stakeholders. Staying Current:Keep up to date with emerging security threats, vulnerabilities, and attack methodologies. Having good understanding of MITRE framework. Key Skills: Strong Analytical and Problem-Solving Skills: The ability to analyze complex data, identify patterns, and resolve security issues. Understanding of Security Concepts:Knowledge of network protocols, security technologies, and security principles. Experience with Security Tools:Familiarity with SIEM, EDR, cloud security and other security tools. Incident Response and Forensics:Experience in conducting incident response, analyzing logs, and performing basic forensics. Communication and Collaboration Skills: The ability to communicate effectively, both written and verbally, and collaborate with other teams. Threat Intelligence and Vulnerability Management:Knowledge of threat intelligence sources and vulnerability management processes. Continuous Learning:A willingness to learn and stay current with emerging security threats and technologies. Applications from people with disabilities are explicitly welcome.

About the Role: The opening specialises in working with Financial Services clients, across Banking / NBFC, Fintechs, Asset Management etc. Roles and Responsibilities: Develop and execute IT audit plans. Assess compliance with laws, regulations, and internal policies. Analyze innovation capabilities and provide insights on new product development. Ensure new systems comply with standards and address project risks. Assess technology, perform security checks, hardware, and backup audits. Evaluate innovation processes, create risk profiles, and assess operational controls. Perform cybersecurity assessments to identify vulnerabilities. Evaluate the effectiveness of security controls. Identify and assess IT-related risks. Recommend actions to address risks and improve controls. Work with IT and business units to understand processes. Communicate findings to management and support remediation efforts. Stay updated on industry trends and improve audit methodologies Implementation of Banks COC & RBI guidelines WRT debt collections. Tracking of internal processes as per banks guidelines. Conducting internal audits and fixing the gaps/issues identified and documenting the same. Monthly tracking & validation of all types of declarations that are shared externally. Requirements and Skills: The candidate should know risk analysis, sops, maker checker, policy making, process implementation, internal control system audits. Strong knowledge and understanding of the financial Services Industry Strong technical knowledge and understanding of cloud and on prem infrastructure Strong presentation and negotiation skills

We are looking for a Software Quality Assurance (SQA) Audit Executive with experience in auditing software development processes and ensuring compliance with quality standards. The role involves working closely with project and QA teams to evaluate, document, and improve process adherence across projects using tools like JIRA. Candidates with a background in SDLC, Agile, and QA practices will thrive in this role. Key Responsibilities: Conduct software process audits across managed services and fixed-price development projects. Track quality metrics, timelines, and deliverables using JIRA. Identify deviations, process gaps, and improvement areas, and report findings. Prepare and submit audit reports to senior stakeholders. Work collaboratively with project managers and quality teams to mitigate risks. Contribute to defining and improving quality benchmarks and audit standards. Ensure proper communication and coordination regarding process and quality issues across teams. Desired Candidate Profile: 2-5 years of experience in Software QA or Process Auditing. Hands-on experience with JIRA or similar project tracking tools. Good understanding of Software Development Life Cycle (SDLC) and Agile methodologies . Excellent analytical, communication, and documentation skills. Attention to detail with a strong sense of responsibility and process orientation.

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco ASA Administrator - Level 2 Support Technology | Palo Alto Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Database|Experience in using Backup and recovery tools(RMAN/EXPDP/IMPDP) Technology | Database Administration, General|Database Support Technology | Database|Monitor Database logs for errors and troubleshoot basic issues with the help of SOP Technology | Database Administration, General|Implementing Database Builds/Deployments Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Oracle Certification Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

HR Manager M/F - India, Hyderabad - 160456 | Safran HR Manager M/F 07.09.2025 Job Description Managing employee relations to ensure effective communication between employees and management, resolving conflicts, and addressing workplace issues. Developing, implementing, and enforcing HR policies and procedures to ensure the organization complies with labor laws and regulations. Overseeing performance appraisal processes, providing guidance to managers on performance issues, and supporting the development of employee growth plans. Administering compensation programs, reviewing salary structures, and managing employee benefits packages to remain competitive. Ensuring up-to-date and accurate data management in HRMS Analyzing HR metrics and data to inform decision-making and report on HR activities to management. Preparing and managing the HR department budget, ensuring cost-effective use of resources. Ensure 100% process compliance Job Requirements MBA HR or equivalent qualification. 12-15 years of relevant experience (3-5 years in similar role) Strong leadership skills Problem-solving abilities Experience with HR technologies. Effective communication skills to liaise with employees at all levels of the organization.

Band / Position: BII - DM Qualification: Graduation, Shipping knowledge Experience: 2 to 3 yrs in TQ qualitySkills set required: Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills Concern for accuracy and improvement orientation, Process Knowledge, good excel knowledge, ready to work in extending hours, ready to work in evening and night shifts Good command over English People management skills, Problem Solving / Conflict management, Attention to Detail, Team Work, and Ability to handle stress Person specification/Competency/JD: QMS deployment in process, run the Six Sigma projects for process improvement, manage the escalations, Conduct root cause analysis for process improvements, conduct MSA/FMEA as per schedule, Drive and conduct process compliance, conduct baseline and analyze CTQ s, Drive brainwave in the process, Drive open forums/best practice sharing sessions, GB six sigma improvement project to be certified, successfully completed YB DMAIC training and GB test within 12 months of role Successfully complete ISO training Working on the product and helping the team members to achieve deadlines Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management Understand and abide by the importance of discipline, punctuality and protocol

ISPL Compliance Hub supports global compliance teams for the Group and is one of the key offshoring platforms for compliance processes. Transversal Risk Management team within Compliance is responsible for 1LoD controls (on Compliance processes) and 2LoD controls (on business processes). The individual would lead a team of 12 analysts with 1 or 2 direct reporting leads with a two-team setup: one team focused on performing control testing for KYC, another focused on performing control testing for other domains such as AML, Financial Sanctions, Professional Ethics, Market Integrity and Protection of Clients Interests (PIC). Responsibilities Direct Responsibilities The primary responsibilities are outlined below: Lead a team of analysts in deployment of a robust Compliance control framework across the region, with the execution of independent testing / 2nd level controls KYC Control testing Non-KYC Control Testing notably Financial Security (AML and Sanctions), Professional Ethics (PE), Market Integrity (MI) and Protection of Clients Interest (PIC) KYC Control Testing Execution of Independent Testing plans mainly focused on verification & re-performance of 1LoD KYC controls Non-KYC Control Testing, notably Financial Security (AML and Sanctions), Professional Ethics, MI and Protection of Clients Interest Compliance domains Execution of Compliance Controls on non-KYC matters Management of transversal Compliance risk assessment initiatives, governance and reporting Tracking of Compliance-owned recommendations to ensure that corrective actions are implemented within agreed timeframe Follow-up of Compliance related incidents and ensure appropriate action plans are implemented Execution of Compliance procedure governance for supporting appropriate implementation of procedures throughout the Compliance organization, in collaboration with local procedure managers. Team Management Mentoring and coaching team members to ensure growth and sustainability within the team and help keep attrition minimal Ensure hiring for replacements / expansions are carried out in a timely manner Identify any training needs / gaps for team members and ensure training plan is put in place and tracked Regular 1:1 with team members o Provide managerial direction and oversight on team activities / tasks performed for onshore Governance Serve as a primary point of contact for onshore/Stakeholders Ensure necessary governance and controls are put in place and tested for processes managed this includes BCP, SOP, LOUs and SLAs Perform quality assurance and other review activities as required. This may include periodic reporting, recurring management updates and various forms of issue tracking Ensure TAT adherence and any breaches / errors are reported to the right forum along with a corrective action plan in place Complete understanding of the process to be able to provide guidance to the team and help identify risks and methods to mitigate them Contributing Responsibilities Ensure clear and crisp communication with onshore as well as local team. Ability to work and deliver on reports and projects, which requires a high degree of flexibility and strong prioritization skills Comply with procedure and other relevant policies/ procedures of BNP Paribas group and regulations, and industry best practice Be supportive and adoptive to changes of procedures and scope of work Technical & Behavioral Competencies Experience in the Banking industry and knowledge of Compliance domains like AML/KYC/Sanctions, PE, MI and PIC Experience in Compliance Risk Excellent communication skills (written and verbal) and interpersonal skills with an ability to interact with all levels of management and staff Strong ability to meet deadlines Strong Stakeholder Management skills Sense of precision and attention to detail in maintaining documentation and audit trails Must have strong interpersonal skills, a flexible, collaborative and team-oriented approach to problem solving and an ability to work in a fast-paced, rapidly changing environment. Experience in team handling and people management Proficient in Microsoft Excel and PowerPoint. Specific Qualifications (if required) Bachelor's degree or higher from an accredited institution Audit experience Skills Referential Behavioural Skills : Decision Making Resilience Critical thinking Client focused Transversal Skills: Ability to anticipate business / strategic evolution Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Ability to develop and leverage networks Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 15 years

The Senior Associate will independently check trade finance documents for compliance and accuracy, ensuring adherence to internal and external standards. This role requires a deeper understanding of trade finance and compliance processes and the ability to handle more complex cases. Responsibilities Direct Responsibilities Independently review and verify trade finance documents for accuracy, completeness, and compliance. Perform and Verify Compliance checks at transaction level. Ensure all processes comply with relevant laws, regulations, and internal policies and sanctions. To ensure that transactions processed with in specified Turn-Around-Time. Ensure that transaction processed as per Site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required. Ensure KPI is maintained below the site specific KPIs for Errors and incident. Ensure adherence to internal guidelines and compliance aspects with Zero tolerance policy. Provide guidance and support to junior associates. Serve as a point of contact for clients and stakeholders regarding bank guarantee matters. Knowledge on UCP, e-UCP, ISBP and ISP guidelines. Coordinate with internal departments to ensure the timely and accurate processing. Ability to handle high volumes without compromising on accuracy in processing. Supporting in clearing the Internal Audit queries Contributing Responsibilities Collaborate with team members to resolve issues and standardize processes. Stay updated on changes in trade finance regulations, International Sanctions & Embargo and best practices. Stay updated on changes in trade finance regulations and best practices. Conduct periodic reviews of Documents and related processes to identify gaps and rectify discrepancies. Provide guidance and support to junior associates. Technical & Behavioral Competencies Bachelors degree in Finance, Business Administration, or a related field. A masters degree or professional certifications in trade finance are a plus. Professional certifications in trade finance (e.g., CDCS, CSDG) would be an added advantage 5-7 years of experience in trade finance, with a focus on document checking and compliance. Strong analytical skills and attention to detail. Good understanding of regulatory requirements and trade finance documentation standards. Effective communication and interpersonal skills. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

The incumbent in this role will be a part of Tax Operations covering Global regions supporting the Global Market businesses. More specifically the incumbent is expected to have knowledge around and work on the below aspects: 1. Stamp Duty Reserve Taxes: Processes around Stamp tax per market rules and any relevant exemptions and exception management for calculation/application/ payment etc. 2. Financial Transaction Taxes: Processes around payment and/or reporting per specific market rules; relevant exemptions, documentation and exception management 3. Withholding Tax: Key tasks involved are Tax Reclaims support, Tax vouchers, certifications, documentation lifecycle management etc. 4. IRS Regulations for Chapter 3, Chapter 4, Chapter 61: Withholding, payment, documentation lifecycle management, reporting etc. 5. Transaction taxes, Stamp duty or other local market taxes across regions 6. Ensuring strict process compliance and adherence to Regulatory tax requirements 7. Proactive identification and reconciliation of Instrument static with market data, ensuring correct tax static data is in place in the relevant systems 8. Partnering with Ops, Technology, Business and other key stakeholders in defining and implementing the Target Operating Model 9. Weekly & monthly Management Reporting of Key metrics, market changes and Forward looking risks. Responsibilities Key Responsibilities of the incumbent are: Create culture by enabling and empower staff that drives the following Robust control environment across functions: o Timely resolution and reporting of breaks / exceptions o Proactive identification of issues o Proactive escalations, open communication o Risk mind set in the team Align self and teams to organization objectives and drive various initiatives to meet targets o Cost and efficiency targets Partnership and Collaboration o With stakeholders such as Business, Technology, HR and other Ops teams Client centricity o Ensure best in class client service o Enhance knowledge, create SMEs Change and Innovation o Create change culture in the team o Drive/ Participate in enhancements, synergies and standardization of functions regions Drive/Participate various people agenda o Engagement o Rewards and Recognition o Communication o Succession planning o Mobility o Diversity etc Contributing Responsibilities Identification and participation in process design workshops to achieve better controls, compliance and efficiency Review of Tax Operations policies and procedures supporting various business lines, performance of gap analysis, and drafting of business remediation plans Support of technology and system migration projects for workflow enhancements and support for new regulatory requirements Contribution towards departmental obligations to adhere to strict regulatory and compliance requirements and BNP Paribas policy Technical & Behavioral Competencies Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered: Results and Impact Able to influence peers and team. Demonstrates good judgement when making decisions of high complexity and impact. Exercise appropriate autonomy in the execution and delivery of work. Responsible for driving outcomes, which have meaningful effect on team or department. Leadership and Collaboration: Creates trust with colleagues. Acts in leadership capacity for projects, processes, or programs. Client, Customer and Stakeholder Focus: Able to build relationships with a mix of colleagues and clients. Interacts regularly with management and department leaders. Demonstrates the ability to influence stakeholders at the team level. Compliance Culture and Conduct: Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts. Perceived as a person of high moral character; upholds corporate values and displays high ethical standards Specific Qualifications (if required) Minimum Required Qualifications: Bachelors degree in accounting, Finance, Business or similar Minimum of 12 years experience and 8+ years experience in Operational Taxes Experience and familiarity with global markets and comprehension of key tax rules and concepts e.g. Transaction Taxes, Withholding Taxes etc. Strong familiarity with respect to tax accounting rules and regulations Control oriented mindset with respect to management of daily BAU Strong team and leadership skills Innovative and adept at assessing opportunities for process improvements and automation Strong communication (verbal and written) and organizational skills Solutions-oriented thinker who is able to generate creative ideas Data analytic skills Preferred Qualifications: Knowledge of settlement systems/products Experience in the development and deployment of reporting systems and tools Understanding of system requirements and capabilities to ensure appropriate controls and management of BAU activity Proven track record of contributing to team-oriented tasks and strategies, with the ability to identify client driven enhancements Advanced Microsoft Excel and database management (Alteryx, Tableau, Business Objects or similar) experience and skills Ability to perform multiple tasks and meet established deadlines in a fast-paced work environment Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Communication skills - oral & written Critical thinking Transversal Skills: Ability to develop and adapt a process Analytical Ability Ability to understand, explain and support change Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

The Senior Associate/ Assistant Manager will independently check trade finance documents for compliance and accuracy, ensuring adherence to internal and external standards. This role requires a deeper understanding of trade finance and compliance processes and the ability to handle more complex cases. Responsibilities Direct Responsibilities Independently review and verify trade finance documents for accuracy, completeness, and compliance. Perform Document Checking under Letter of Credit as per UCP/ISBP guidelines. Perform and Verify Compliance checks at transaction level. Ensure all processes comply with relevant laws, regulations, and internal policies and sanctions. To ensure that transactions processed with in specified Turn-Around-Time. Ensure that transaction processed as per Site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required. Ensure KPI is maintained below the site specific KPIs for Errors and incident. Ensure adherence to internal guidelines and compliance aspects with Zero tolerance policy. Provide guidance and support to junior associates. Serve as a point of contact for clients and stakeholders regarding bank guarantee matters. Knowledge on UCP, e-UCP, ISBP and ISP guidelines. Coordinate with internal departments to ensure the timely and accurate processing. Ability to handle high volumes without compromising on accuracy in processing. Supporting in clearing the Internal Audit queries Contributing Responsibilities Collaborate with team members to resolve issues and standardize processes. Stay updated on changes in trade finance regulations, International Sanctions & Embargo and best practices. Stay updated on changes in trade finance regulations and best practices. Conduct periodic reviews of Documents and related processes to identify gaps and rectify discrepancies. Provide guidance and support to junior associates. Technical & Behavioral Competencies Bachelors degree in Finance, Business Administration, or a related field. A masters degree or professional certifications in trade finance are a plus. Professional certifications in trade finance (e.g., CDCS, CSDG) would be an added advantage 5-7 years of experience in trade finance, with a focus on document checking and compliance. Strong analytical skills and attention to detail. Good understanding of regulatory requirements and trade finance documentation standards. Effective communication and interpersonal skills. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical documentation for developed applications.- Conduct code reviews and provide feedback to team members.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Strong understanding of IT governance, risk, and compliance processes.- Experience in designing and implementing GRC solutions.- Knowledge of ServiceNow platform and its capabilities.- Hands-on experience in configuring GRC modules.- Good To Have Skills: ServiceNow Certification. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Hyderabad office.- An Engineering degree with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

Business details : HPS - Lifecycle Solutions & Services Position : Engineer - Services Qualifications : B. E- Instrumentation/ Electronics Base Location : Mumbai Job Profile - Field Service Engr I Description Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems Preventive Maintenance -Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. Corrective Maintenance - Restoring the system from any faults in the system Shutdown Maintenance Logistics Management - Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation. PC troubleshooting and Networking Documentation - 40 % documentation is involved Special Tasks Knowledge of DCS and PLC with a hands-on experience. Matured skills in independent troubleshooting / problem resolution on these platforms. Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. Build, Develop & Sustain Customer relationships with effective Customer management. Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan. Required travel 80% to 90% of the time anywhere in India. Be available 24X7 for support during exigencies. Executing Service projects and migrations Possess fluent oral & written communications skills Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. Be a single point contact for all customer needs for designated customers. Added advantage if knowledge of Honeywell System Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer) Other Mandatory Condition 1. Ready to work as a Site Support Specialist (Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like Offshore Platforms, Mumbai and other sites of Maharashtra etc 2. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequency of visit to platform will be after every 30 days after coming from platform as per site requirement. 3. Compensatory offs are not applicable. 4. 24 X 7 Support availability is mandatory. 5. Ready to work on other western region sites (Maharashtra, MP, Karnataka etc) as a Service Engineer when not as Site Support Specialist (Resident Support Engineer). 6. Office Process should be followed timely and accurately. 7. Politeness and good communication skills are required during interactions. 8. Leave process and frequency should be followed as per the standard regional process. Education : BE/ B. tech - Instrumentation, Instrumentation & Control Education : BE/ B. tech - Instrumentation, Instrumentation & Control

Job Purpose The purpose of this job is to provide MIS and administrative support to the regional manager for the assigned region. Job Context & Major Challenges Job Context/Job Challenges: Job Context: The purpose of the job is to provide MIS and administrative support to the Regional Manager for the assigned region. Job Challenges: Ensuring up to date MIS across the channel with a wide geographical spread Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Provide coordination and MIS support to the Regional Manager to capture performance parameters. 1. Collate vital data to enable decisions making by the Regional Manager. 2. Provide timely reports and updates to the on-business trends and activities, gaps and opportunities. 3. Provide admin related assistance to Function Head. 4. Assist in creating availability of Dashboards HOS on key performance metrics KRA2 Develop automation to reduce TAT and increase data integrity 1. Create MACROS/Dash boarding capabilities 2. Develop control checks to ensure process compliance.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Required Skills Technology | Cisco ACI Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco DNAC Administrator - Level 2 Support Technology | Fortigate SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts