1159 Process Compliance Jobs - Page 6

Amazon is a highly data driven company highly obsessive about metrics. The Data analysts play a crucial role in creating unique reports from data available in multiple locations and providing vital insights into the root cause of quality defects and inventory adjustments. Daily/ weekly/ monthly Research activities: Data mining and understand the reasons for Quality Defects Prepare and publish daily/ weekly/ monthly reports on inventory quality (Large adjustments/Customer quality Defects/Process compliance Audit) Conduct daily training and also will be responsible to conduct daily skill huddles Quality Feedback to associates Stand-in for Process Associate and the Area Manager Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications 1+ years of manufacturing or customer-facing environment experience

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as we'll as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: 1. Proven 2 as a Training Specialist/ Trainer in a similar role. 2. Good communication skills 3. Should know the local language (Kannada) to interact with ground team

You will be responsible for sales and business development in the assigned territory, focusing on cardiovascular medical devices. With at least 4 years of experience, preferably in Interventional Cardiology or Cardiovascular background, you will be managing relationships with doctors, hospitals, and other stakeholders. Your role includes presenting company offerings, building brand awareness, and ensuring product availability at all hospitals within the area. As a Regional Sales Manager (RSM) or Area Sales Manager (ASM), you will engage in academic initiatives and Continuous Medical Education (CME) with healthcare professionals to promote the products. Your managerial experience will be beneficial in developing and sustaining long-term relationships with customers, while ensuring process compliance for daily operations. This full-time permanent position requires a willingness to travel up to 75% within the territory. The preferred CTC range is between 8 to 12 LPA, and candidates with less than 30 days notice period are preferred. The work schedule is day shift, Monday to Friday. When applying, please indicate your total work experience of 4 years, with at least 4 years in sales and 1 year in medical devices. Additionally, be prepared to answer questions regarding your expected CTC and availability to join the role. The work location will be in person at various locations including Bangalore, Indore, Jaipur, Lucknow, Mumbai, and Nagpur as well as other specified cities as per the job requirement.,

Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. Join the Zoetis Tech & Digital (ZTD) Global ERP organization at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of a leading animal healthcare company, ZICC is dedicated to driving transformative advancements and applying technology to solve complex problems. The mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging exceptional talent in India. As a member of ZICC, you will collaborate with colleagues worldwide, embodying the spirit of One Zoetis. Together, seamless integration and collaboration are fostered to create an environment where your contributions can have a real impact. Join us on the journey to pioneer innovation and drive the future of animal healthcare. The role entails responsibility for SAP Plant Maintenance module, Production Planning, Manufacturing, Lab Information Management System ERP system solutions at Zoetis. It requires strong experience with SAP Quality Management. Responsibilities: - Act as an SAP Solution Architect / Functional Designer - Deliver SAP Solutions aligned with business requirements and best practices - Gather requirements and estimate for SAP Project requests - Analyze to identify potential impacts for project/enhancement requests - Design, configure, and test SAP PP-PM and QM solutions - Integrate QM interfaces with third-party applications - Work with peers and business representatives to determine business process and solution design - Collaborate with other SAP functions to ensure process integration and consistency - Train others for quick onboarding and productivity - Manage colleagues and/or contractors reporting to this position - Provide support for global and regional systems and services - Ensure audit, SOX, and other compliance requirements - Identify and initiate process improvements - Monitor process compliance and performance metrics Position Responsibilities: - Act as a bridge between Business and technical teams - Work closely with stakeholders to deliver robust and compliant SAP Manufacturing solutions - Responsible for meeting KPI targets, continuous improvement, and automation - Serve as a Technical Subject Matter Expert for SAP Manufacturing Plant Maintenance Education and Experience: - Bachelor's degree in engineering, Computer Science, Manufacturing, Supply Chain, or related field. Master's degree preferred - 8+ years of SAP delivery & configuration experience with multiple full life cycle implementations - Functional/Technical proficiency with at least 3 full lifecycle SAP implementations - Experience in pharmaceutical/life science business and knowledge of GxP is a plus - S4/Hana Experience for Manufacturing and Quality Solutions preferred - Ability to work independently and coordinate multiple priorities in a collaborative environment Technical Skills Requirements: - Experience with configuration of SAP S4 HANA, ECC 6.0, MM IM WM - Detailed knowledge of SAP Plant Maintenance, Transactional activities, Maintenance notifications, orders, Preventive Maintenance, Calibration, etc. - Extensive experience in interface with external systems, data transfers, and reporting - Ability to configure master data, work orders, maintenance plans, etc. - Proficient in testing, development, enhancement, UAT, and user training Physical Position Requirements: This role is based in Hyderabad, India, with occasional weekend work and travel requirements based on project demands. Regular hours are from 3:00 AM to 12:00 PM EST. Join Zoetis, a Fortune 500 company, and world leader in animal health, to advance care for animals and humankind. Embrace a culture of inclusion and diversity, where each colleague can thrive and make a positive impact.,

SUMMARY Job Title: HR Executive Talent Screening & Process Compliance Location: Kolkata -Onsite Department: Human Resources Reports To: HR Manager / Talent Acquisition Lead Job Summary: We are seeking a meticulous and process - driven HR Executive to join our HR team. The ideal candidate will play a critical role in the screening of profiles , assessing HR fitments , and ensuring strict adherence to recruitment processes such as ATS usage, interview recordings, and documentation compliance. Key Responsibilities: 1. Candidate Screening & Fitment Analysis Review incoming resumes to shortlist candidates based on job criteria. Conduct initial screening calls to assess communication, stability, expectations, and cultural fit. Evaluate candidate profiles for alignment with company values and HR guidelines. Provide detailed feedback and documentation for shortlisted profiles. 2. Process Monitoring & ATS Compliance Ensure that every step of the recruitment process is logged in the Applicant Tracking System (ATS) accurately and promptly. Flag and correct any deviations or gaps in data capture in the ATS. Maintain and monitor interview scheduling , status tracking, and feedback entries. 3. Interview Documentation & Audits Ensure all interviews (telephonic, video, in-person) are recorded where applicable and documented as per company policy. Maintain a repository of candidate evaluation forms, interview recordings, and notes. Coordinate with panel members and hiring managers to ensure timely and quality feedback post-interviews. 4. Reporting & Coordination Share daily/weekly status reports of screened profiles, rejections, and pipeline health. Collaborate closely with recruiters and hiring managers to optimize quality of hire. Escalate process delays, documentation gaps, or compliance issues as needed. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. 1 3 years of experience in talent screening, recruitment operations, or HR coordination. Familiarity with Applicant Tracking Systems (ATS) is a must (e.g., Zoho, Taleo, Lever, etc.). Strong communication and analytical skills. Preferred Skills: Attention to detail and high accountability in process adherence. Knowledge of interview techniques and HR screening practices. Comfortable with data handling and audit documentation. Ability to multitask and prioritize in a fast-paced environment. Why Join Us? Be part of a fast-growing, process-oriented HR team. Exposure to structured recruitment practices and compliance audits. Opportunity to contribute to quality hiring and operational excellence. Requirements Please call at 8250302186 or give a mail at prasenjit.g@2coms.com

JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | Fortigate Expert - Level 3 Support Technology | Firepower Expert - Level 3 Support Technology | Checkpoint Fw Expert - Level 3 Support Technology | Checkpoint VPN Expert - Level 3 Support Technology | Juniper R and S Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Meraki WLAN Design SME - Level 4 Support Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Cisco WLAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - ACMX / CCIE Wireless Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

UMR S No. Details Description 1 JD# 2 Domain Customer Service 3 Category Voice 4 Level 1A Associate level 5 Educational Qualification Graduate / HSC 6 Experience Worked in service Industry Experience of 6 months and above desirable. Experience in call center will be an advantage. 7 Age 8 Communication Skill required Voice Clarity Accent Neutrality Fluency in English Grammar 9 Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills. 10 Client mandated test (Contractual) Reference Check (PI) Culture Fitment Check (PI) Stability Check (PI) Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Provider Inbound.

: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Proficient in Java 8, Java 11, Java Streams Experience of working in BDD & DevOps style team environment. Basic Understanding of NoSQL databases (Mongo, Cosmos At least 2 years experience in Reactive programmin Experience of using Akka and Akka Streams Mandatory Skills: Fullstack Java Enterprise. Experience:5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WFA - HCM.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Commercial.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HRO. Experience: 1-3 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role Purpose Anaplan, Anaplan Model Builder, SQL and Integrations. Do 1) Ability to understand, interpret & normalize business processes and model requirements along with structured, semi-structured and unstructured financial datasets2) Translate business/process requirements into technical & functional requirements and use cases3) Design and build Anaplan application models to support business processes4) Build, develop and configure Anaplan lists, modules, dashboards, actions, and other model settings to meet business needs5) Transform and implement multi-dimensional structures to support business processes6) Ability to explore multiple methods for developing a model and objectively determine the best approach7) Monitor data flows to and from financial systems to ensure all data is up-to-date and accurate8) Provide hands-on training to end users on Anaplan models and processes9) Define and administer user roles and permissions in Anaplan10) Partner and build trust with different teams across the organization Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 3-5 Years.

Role Purpose Anaplan, Anaplan Model Builder, SQL and Integrations. 1) Ability to understand, interpret & normalize business processes and model requirements along with structured, semi-structured and unstructured financial datasets 2) Translate business/process requirements into technical & functional requirements and use cases 3) Design and build Anaplan application models to support business processes 4) Build, develop and configure Anaplan lists, modules, dashboards, actions, and other model settings to meet business needs 5) Transform and implement multi-dimensional structures to support business processes 6) Ability to explore multiple methods for developing a model and objectively determine the best approach 7) Monitor data flows to and from financial systems to ensure all data is up-to-date and accurate 8) Provide hands-on training to end users on Anaplan models and processes 9) Define and administer user roles and permissions in Anaplan 10) Partner and build trust with different teams across the organization

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Kafka Integration. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Google BigQuery. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Pentaho DI - Kettle. Experience: 5-8 Years.