Assistant Manager (Operations For Inbound & Outbound) 1point1

5.0 - 12.0 years

5 - 12 Lacs

Mumbai, Maharashtra, India

On-site

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Key Responsibilities Maintain strong customer centricity through effective issue management and adherence to internal policies Ensure awareness of internal policies among team members and guide issue resolution transparently Provide focused support to new team members for smoother adjustment to the work environment Coordinate with supervisors to ensure closure of employee concerns Measure and review client KPIs with internal teams and include them in team performance discussions Maintain ABCD performance ranking for CSAs and TLs Take proactive initiatives for process improvement Reduce client escalations by tracking open points in VOC/VOB, reviews, and MoMs Conduct market benchmarking to compare processes and share insights with both internal and external stakeholders Demonstrate strong written and client communication skills

Posted 21 hours ago

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