3 Process Awareness Jobs

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Associate/Sr. Associate/Analyst- AML/KYC We are seeking customer-focused professionals to support a large-scale KYC uplift program, with responsibilities centered around identity verification for individual retail and commercial customers. In this role, you will play a critical part in validating customer identities and reviewing associated documentation in line with policy and procedural requirements of Genpact&rsquos client. Customer interactions may occur through multiple channels which includes voice and email with the role requiring high-quality, compliant, and empathetic service experience at every touchpoint. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: . Customer Calls: You&rsquoll engage with customers over the phone to guide them through the KYC requirements and provide clarity on the information and documents they need to complete the process. . Case Management: While interacting with the customer you&rsquoll validate submitted documentation, perform ID checks using prescribed systems, and ensure each case complies with defined policy and procedural standards. If documentation is incomplete or incorrect - if received via email - you&rsquoll follow up with empathy and precision to help the customer and maintain data accuracy. . Collaborate & Prioritize: You&rsquoll collaborate with teams to resolve exceptions and ensure cases move swiftly through the workflow. You&rsquoll prioritize your workload based on task assignment and prioritization set by your Team Leaders. . KPI & Quality Focus: You&rsquoll be accountable for meeting defined performance indicators balancing compliance, turnaround times, and a positive, customer-centric experience. . Effective Communication: You convey information clearly, confidently, and professionally across both written and verbal channels. . Customer Service Experience: You have experience managing daily customer interactions via voice and email, particularly in identity verification (ID&V) and KYC processes for retail and commercial clients. You%27re skilled at handling objections and navigating challenging conversations, while consistently delivering a positive customer experience. . Analytical Skills: You are confident in reviewing customer identification documents and verifying them in line with policy, regulatory, and compliance requirements. . Problem Solving: You take a proactive approach to resolving documentation gaps or issues, balancing accuracy with a strong focus on customer outcomes and risk. . Compliance Orientation: You understand when and how to escalate exceptions, working collaboratively with internal teams to meet SLAs and policy standards. . Attention to Detail & Empathy : You apply a keen eye for detail and a customer-first mindset, ensuring service excellence while adhering to compliance requirements. . Tech Fluency & Process Awareness : You&rsquore comfortable using multiple systems and tools to manage workflows, identify efficiencies, and contribute to process improvements. You&rsquore also committed to continuous learning and growing your understanding of the regulatory landscape. Qualifications we seek in you! minimum Qualifications . Graduate or bachelor&rsquos degree . Excellent command of written and spoken English Preferred qualifications . Prior experience in Customer Service or Contact Centre roles Basic knowledge of KYC (Know Your Customer) and IDV (Identity Verification) requirements for Individual Customers . Experience with Australian KYC & IDV processes is preferred Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As a member of the Change Management team at LSEG Technology, you will play a crucial role in overseeing and coordinating changes to production systems globally. Operating in a dynamic environment, your responsibilities will include managing change records, leading Change Advisory Board meetings, ensuring timely closure of change lifecycles, and collaborating with cross-functional teams to support change requests. Your proactive mindset, attention to detail, and strong foundation in IT service management will be essential in ensuring stability, minimizing risk, and enabling continuous service improvement. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to facilitate informed decision-making and risk evaluation. - Oversee the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. - Collaborate with Incident and Problem Management teams to assess and support change requests. - Produce and distribute regular reports highlighting trends, performance metrics, and compliance gaps. - Raise awareness of non-compliance issues and promote consistency in change management policies. Process Improvement and Enablement: - Contribute to the enhancement of change management processes and tools. - Support the development and maintenance of training materials to reflect evolving best practices. Work Schedule: - This role supports APAC business hours (7 AM to 3 PM IST). Knowledge and Proficiencies: - Strong understanding of ITIL principles and service management practices. - Hands-on experience with ITSM platforms like ServiceNow. - Effective communication skills, accountability, problem-solving abilities, and process awareness. - Understanding the importance of structured processes, documentation, and compliance with audit and quality standards. At LSEG, we are committed to driving financial stability, empowering economies, and enabling sustainable growth. Our values of Integrity, Partnership, Excellence, and Change guide our decisions and actions, creating a collaborative and creative culture where diversity is valued. Join us in re-engineering the financial ecosystem to support sustainable economic growth and create inclusive opportunities. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are submitting as a Recruitment Agency Partner, ensure that candidates are aware of our privacy notice.,

We Have Bulk Requirements PFB -skill: Chromatography column & Column Packing(BPG & Chromoflow) TFF/Centrifuge system Down stream Process Filtration/ Buffer-Preparation Qms/GMP/Process Awareness CIP_SIP Exp: 2-6 Yrs in downstram only