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4.0 - 6.0 years
4 - 6 Lacs
halol, vadodara
Work from Office
Customer complaints handling.Drafting & implementing Manuals,procedures,WIs,COTO log, business.Plan & OCPs as per latest version of standards/processes.planning & conducting training 4 awareness of latest standards,procedures.processes.Documentation Required Candidate profile Planning & implementing Internal/process/product audit inline with IATF16949-2016,ISO 45001:2018,ISO14001:2015 as per applicable QMS,EHS procedure & standard.handling customer/Certification body audit
Posted Date not available
2.0 - 5.0 years
3 - 6 Lacs
karnal
Work from Office
Quality and Greening Expert - MSME (Karnal) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: Graduation (BE/BTech/BCom/BBA or related fields) Key Responsibilities Promote ZED, LEAN, BIS, and other quality certifications among MSMEs. Encourage greening and sustainable production practices. Guide MSMEs in obtaining relevant quality certifications and licenses. Maintain and update databases for MSME access to quality and testing facilities. Support DMCs, RAMP SPIU, and GIFT Cell in RAMP implementation. Preferred Skills & Experience Experience in quality control, process audits, certifications, greening, or sustainability. Familiarity with quality assurance methods, tools, and professional certifications. Knowledge of sustainable manufacturing practices.
Posted Date not available
2.0 - 5.0 years
11 - 13 Lacs
gurugram
Work from Office
About BDO India BDO India LLP is the India member firm of BDO International, one of the worlds leading networks of accounting, tax, and advisory firms with a presence in over 160 countries and territories and more than 115,000 professionals globally. In India, BDO operates across 12 cities with over 300 Partners & Directors and a team of 8,500+ professionals, serving clients across industries. We combine deep local expertise with global capabilities to deliver high-quality assurance, tax, risk advisory, consulting, and business services & outsourcing solutions. About the role: As a Senior Associate you will be part of BDO India’s Risk & Quality function, supporting initiatives aimed at strengthening audit quality, and ensuring compliance with evolving professional and regulatory requirements. This is a non–client facing role, with a strong focus on technical research, analysis, and internal guidance for audit teams. Key Responsibilities: Carrying out research and analysis of matters related to auditing standards, accounting standards (IGAAP/Ind-AS/USGAAP, etc), Companies Act 2013 etc. Analysis of new developments in professional standards, regulatory and legal requirements and guiding the audit teams Standardisation of Templates and Working Papers Drafting and circulation of internal notes and guidance for audit team Assisting the Firm in their initiatives to improve audit quality and enhance the audit function. Maintenance of Library and circulation of updates Qualifications: Qualified Chartered Accountant (CA). 1–2 years of relevant experience, preferably in the Audit & Assurance function of a CA firm. Strong knowledge of auditing standards, accounting standards (IGAAP, Ind-AS, US GAAP), and Companies Act, 2013, with the ability to practically apply these concepts. Additional professional certifications such as Company Secretary (CS), CPA, CISA/DISA, Diploma in IFRS / Ind-AS. Experience in Risk & Quality, Technical Research, or Audit Methodology teams. Exposure to audit tools and technology platforms.
Posted Date not available
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required. What are we looking for Quality Assurance (QA)Quality AuditingQuality ManagementAdaptable and flexibleCommitment to qualityAgility for quick learningWritten and verbal communicationAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required. What are we looking for Quality Assurance (QA)Quality AuditingQuality ManagementAdaptable and flexibleCommitment to qualityAgility for quick learningWritten and verbal communicationAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality Analyst Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality Analyst Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
8 - 13 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Quality Management. Experience3-5 Years.
Posted Date not available
2.0 - 6.0 years
3 - 5 Lacs
bengaluru
Work from Office
Roles and Responsibilities Conduct process audits to identify gaps and provide recommendations for improvement. Develop MIS reports using Excel to track key performance indicators (KPIs) and metrics. Prepare audit compliance reports, including KYC verification, internal control assessment, and risk management analysis. Collaborate with stakeholders to implement corrective actions from audit findings. Ensure timely completion of all audit assignments within given deadlines. Willing to travel anywhere in India Since extensive travelling is required, we prefer male candidates.
Posted Date not available
3.0 - 7.0 years
16 - 30 Lacs
bengaluru
Hybrid
We are looking for an experienced and motivated Internal Auditor to join our dynamic team. This role offers an exciting opportunity to work with a global organization, providing exposure to senior management and diverse divisions. You will be involved in conducting risk-based audits, reporting findings, and driving process improvements, all within a hybrid working model and rotational shifts. Location : Bengaluru (Hybrid Working Model + Rotational Shifts) Your Future Employer : As a global leader in the insurance brokerage industry, the organization focuses on delivering top-tier services to its customers through a global support team. Responsibilities : Conduct risk-based audits, supporting the Audit Manager in delivering each audit assignment, which includes scoping, testing, agreeing findings, and escalating issues when required. Document the results of audit work according to internal requirements and IIA standards. Occasionally perform work paper reviews and coach junior team members on allocated audit assignments. Identify process improvements, efficiency, and automation opportunities as part of audit engagements and special ad-hoc assignments. Requirements : Chartered Accountant (CA) with a minimum of 3 years of experience in Internal Audit, Risk-Based Assessments, Internal Controls/Compliance, and US GAAP. Advanced proficiency in MS Excel, MS Word, and Power BI. Ability to work in a hybrid model with flexibility to work from both office and home as required. Willingness to work in rotational shifts . What is in it for you : An opportunity to join a growing global organization and gain exposure to diverse divisions and senior management. The potential for international travel. A collaborative, dynamic, and supportive work environment with ample career growth opportunities. Reach Us : If you think this role is aligned with your career, kindly send an email along with your updated CV to kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer : Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note : We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords : Internal Audit , Process Audit , Risk-Based Audit, Hybrid Working, Rotational Shifts, Chartered Accountant, Internal Controls, US GAAP, Data Analytics, Compliance, Crescendo Global
Posted Date not available
5.0 - 10.0 years
7 - 15 Lacs
vadodara
Work from Office
Role & responsibilities : 1. Internal Audit 2. Process Audit 3. Fixed Asset Audit 4. Financial Audit
Posted Date not available
3.0 - 7.0 years
3 - 4 Lacs
chennai
Work from Office
Job Title: Junior ISO Auditor Location: Chennai Reports to: Lead Auditor / Audit Manager Job Summary: The Junior ISO Auditor will assist in planning, conducting, and reporting management system audits against ISO standards such as ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 15189, ISO 17025, ISO 13485, ISO 22000, ISO 22301 and others as assigned. This role is designed for professionals who are beginning their auditing career and want to develop expertise in evaluating organizational management systems for compliance, effectiveness, and continual improvement. Key Responsibilities: Pre-Audit Activities Coordinate with clients to confirm audit schedules and requirements. Request and review preliminary documents, records, and management system information. Prepare basic audit tools such as checklists and sampling plans. Audit Preparation & Support Review client documentation, policies, and records related to the ISO standard(s). Organize and prepare audit materials to support the Lead Auditor. Audit Execution Participate in on-site and remote audits under the guidance of Lead Auditors. Collect and verify audit evidence through interviews, observations, and record reviews. Maintain confidentiality and professionalism at all times. Audit Reporting Help draft audit findings, nonconformity reports, and recommendations. Assist in preparing the audit report for review by the Lead Auditor. Follow-up Activities Review corrective action plans submitted by clients. Support in verifying that corrective actions have been implemented effectively. Learning & Compliance Keep knowledge of ISO standards and auditing methods up to date. Follow the organizations code of conduct, impartiality, and confidentiality rules. Qualifications & Skills: Education: Bachelor’s degree in engineering, Science, Management, or related discipline. Preferred Training: Internal Auditor or lead Auditor Training in at least one management system standard. Experience: 5+ years of experience and min 3+ in quality, environmental, health & safety, or related compliance roles. Exposure to ISO audits (internal or external) is an advantage. Skills: Good understanding of management systems and auditing concepts. Strong communication and interpersonal skills. Analytical thinking with attention to detail. Ability to work as part of a team and follow instructions from senior auditors. Basic report writing skills. Compensation & Benefits: Competitive salary based as per Industry Norms. Professional training and development opportunities. Travel allowances where applicable. Opportunities to work on diverse audit projects across industries.
Posted Date not available
1.0 - 3.0 years
6 - 8 Lacs
hyderabad, pune, bengaluru
Work from Office
Key Responsibilities : Financial Audit Support Assist in conducting audits of accounts payable, receivable, payroll, and expense claims. Verify transaction accuracy and completeness. Internal Control Monitoring Support in reviewing and testing internal financial controls. Identify process gaps and assist in recommending improvements. Compliance & Reporting Ensure compliance with accounting standards, tax regulations, and company policies. Assist in preparing financial audit reports and maintaining documentation. Data Analysis Analyze financial data for irregularities or unusual patterns. Support in reconciling accounts and verifying records. Team Coordination : Work closely with the finance and accounting teams to gather data. Assist in closing audit findings promptly. Qualifications & Skills : Education: Bachelors degree in Accounting, Finance, or related field. Experience: 03 years in financial audit, accounting, or compliance. Basic knowledge of accounting principles, GST, TDS, and other financial regulations. Proficiency in MS Excel and financial reporting tools. Strong attention to detail and analytical skills. Key Competencies : Ethical and accurate approach to financial data. Strong problem-solving mindset. Ability to handle confidential information. Effective collaboration skills. Job Overview : Location: Hyderabad
Posted Date not available
1.0 - 3.0 years
6 - 8 Lacs
hyderabad, chennai, bengaluru
Work from Office
Key Responsibilities : Legal Compliance Audits Assist in auditing compliance with corporate, contractual, and statutory obligations. Verify adherence to legal documentation processes and timelines. Contract Review & Tracking : Support the review of vendor, client, and employee contracts for accuracy and compliance. Maintain a repository of contracts and track key dates/obligations. Regulatory Monitoring : Assist in monitoring changes in laws/regulations that may affect the organization. Ensure documentation and processes are updated accordingly. Reporting & Documentation Prepare reports summarizing legal audit findings. Escalate potential legal risks or breaches to the senior legal team. Collaboration : Work closely with the legal and compliance teams to close audit points. Coordinate with cross-functional teams for information gathering. Qualifications & Skills : Education: Bachelors degree in Law, Business Administration, or related field (LLB preferred). Experience: 03 years in legal compliance, contract management, or audit. Understanding of corporate laws, labor laws, and contract terms. Strong attention to detail and confidentiality. Good communication and documentation skills. Key Competencies : Ethical judgment and integrity. Methodical and detail-oriented approach. Strong organizational skills. Ability to work collaboratively with legal teams. Job Overview Location: Hyderabad
Posted Date not available
1.0 - 3.0 years
4 - 6 Lacs
hyderabad, chennai, bengaluru
Work from Office
Key Responsibilities: Audit Execution & Support Assist in conducting internal audits across functions. Collect and verify audit evidence, ensuring completeness and accuracy. Risk & Compliance Monitoring Support in identifying operational, financial, and compliance risks. Help track compliance with internal policies and regulatory requirements. Process Review & Documentation : Assist in documenting processes and audit findings. Support in preparing playbooks and process improvement recommendations. Reporting & Escalation Prepare audit reports for review by senior auditors/managers. Escalate significant gaps or irregularities to the team lead. Collaboration & Coordination Coordinate with various departments to collect information and close audit points Support the audit team in day-to-day operations. Qualifications & Skills : Education: Bachelors degree in Accounting, Finance, Business Administration, or related field. Experience: 03 years in internal audit, risk management, compliance, or related fields. Basic understanding of internal controls, risk assessment, and audit procedures. Good analytical and problem-solving skills. Proficiency in MS Excel, documentation, and report preparation. Strong attention to detail and ability to handle confidential information. Key Competencies : Detail-oriented and methodical approach. Strong ethical standards and integrity. Good communication and teamwork skills. Willingness to learn and adapt in a fast-paced environment. Why Join Us : This role offers the opportunity to gain hands-on experience in internal audits and compliance while contributing to strengthening the organizations governance and risk management practices. Location: Hyderabad
Posted Date not available
2.0 - 7.0 years
2 - 6 Lacs
noida
Work from Office
Hiring at Mindlance for an Internal Audit role Location: Noida sector 63 Shift timings: 3pm to 12am (Both side cab facility) Five days working Need CA Inter Dropouts only for this role (Not considering CA qualified and CA pursuing candidates) Job Description: Conducting monthly Revenue & Health Insurance risk assessments to identify critical risks associated with Revenue and Health Insurance with various business processes. Preparing the monthly Matrix/ Synopsis/ AR Rollover/ Audit Report for the Audit Managers review, ensuring audit comments are clear, concise and focused on the root cause of the issue. Review of functions of the business on monthly basis e.g. Payroll, Billing, Accounts Receivable, and Accounts Payable & Health Insurance Expenses. Involved in preparation of Business procedures documentation. Developing key process flowcharts & audit programs for various business processes. Coordinating and participating in the completion of audit test procedures Review of contractors/vendors bills & payment Perform complex data analysis. Desired Skills and Experience: Thorough understanding of Generally Accepted Accounting Principles (GAAP). Knowledge of Statutory accounting principles. Must have extremely strong MS Excel skills. Strong organizational skills and attention to detail. Ability to multi-task and work in a challenging fast paced environment. Excellent written and verbal communication skills. Maturity, professionalism, and high level of discretion are required. Strong work ethic with a positive, can-do attitude. Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems.
Posted Date not available
15.0 - 20.0 years
1 - 5 Lacs
bengaluru
Work from Office
Project Role :Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management Good to have skills : Quality ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education" Summary :The role is responsible for understanding and delivering client & customer requirements in terms of Quality and Performance.1. Knowledge of Transaction Monitoring Process2. Candidate should have good Communication skills.3. Ability to provide effective feedback and coaching to improve individual and process-level quality.4. Analytical skills with attention to detail and experience analyzing large sets of data in Excel5. Demonstrate flexibility to meet client requirements.6. Flexible to work Night Shifts.7. If any project demands relocation should be flexible for domestic travel.MAIN ACCOUNTABILITIES:1. Evaluate voice and non-voice interactions and provide constructive feedback to the agents2. Act as a subject matter expert for the line of business assigned3. Conduct call coaching sessions and drive continuous improvement on all process compliances and customer service skills4. Conduct Root Cause Analysis, monitor Customer Satisfaction Survey results and recommend improvement to reduce AHT5. Generate reports (statistics, graphs, etc.) specifically on the status of quality initiative implementation Professional & Technical Skills: Industry experience of a minimum of 12 monthsExcellent communication and interpersonal skillsAbility to Multi-task effectively & good at problem-solving and issue resolutionShould have knowledge of Excel, Power point & WordKnowledge of Six Sigma, ISO, ITIL, and other quality-related tools would be an added advantageNeed to have knowledge and skill set in Power BISupport 24*7 and 5 days work from Office. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required." Qualification 15 years full time education
Posted Date not available
5.0 - 10.0 years
12 - 15 Lacs
bengaluru
Work from Office
Objective: This Position is responsible for assessing and ensuring the effectiveness of the organizations internal controls and compliance with regulatory standards. The role involves conducting audits, identifying potential areas of risk or inefficiency, and providing recommendations to improve business operations and mitigate risks. This position displays high commitment to Company values.Key Responsibilities: Plan, conduct, and manage internal audits for various functions within the organization, functions including finance, operations, compliance, credit, risk management, and more. Assess the adequacy, effectiveness, and efficiency of internal controls, ensuring that business operations are in line with company policies and regulatory requirements. Identify and evaluate potential risks and inefficiencies in business processes and make recommendations for improvements. Perform risk-based audits and continuous monitoring to identify areas that require immediate attention or action. Prepare detailed audit reports on findings, identifying non-compliance or areas of concern, and provide actionable recommendations for corrective actions. Monitor the implementation of audit recommendations and ensure that corrective measures are taken promptly. Evaluate the efficiency and effectiveness of operations to identify process improvements, cost-saving opportunities, and potential areas of operational risk. Identify any discrepancies, financial risks, or potential fraud in the financial processes. Investigate potential fraudulent activities, irregular transactions, or financial discrepancies within the companys operations. Develop and implement strategies to detect and prevent fraud, waste, and abuse within the organization. Develop comprehensive audit plans based on risk assessments, company priorities, and regulatory guidelines. Ensure audits are conducted according to a pre-established schedule and complete documentation of audit procedures, evidence, and findings. Maintain a proper record of audit files and documentation to ensure compliance with company standards and regulatory requirements. Evaluate the effectiveness of the companys internal controls and recommend improvements or enhancements to safeguard assets, prevent fraud, and ensure compliance. Collaborate with department heads to improve internal processes and implement corrective actions where weaknesses or inefficiencies are identified. Promote best practices for internal control and risk management across the organization. Present audit findings, concerns, and recommendations to senior management and relevant stakeholders. Prepare audit reports, summarizing the audit scope, methodology, findings, and management responses to audit observations. Follow up on the implementation of audit recommendations and track progress on resolving identified issues. Qualifications, Experience and Skills: MBA Finance or CA (Chartered Accountant) Experience in managing or coordinating internal audits and implementing internal control frameworks. In-depth knowledge of auditing techniques, internal controls and financial systems. Excellent analytical skills and attention to detail to identify risks and inefficiencies. Strong verbal and written communication skills. Ability to handle confidential and sensitive information with integrity and discretion. Personal Attributes: High level of integrity, ethics, and professionalism. Strong organizational and time-management skills. Ability to work independently, cross functional and manage multiple tasks simultaneously. Detail-oriented with a focus on accuracy and quality of work. Proactive in identifying and addressing issues before they become larger problems. Ability to build strong working relationships with various stakeholders.
Posted Date not available
5.0 - 8.0 years
3 - 7 Lacs
gurugram
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for? Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureANy Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
0.0 - 2.0 years
3 - 4 Lacs
rajkot
Work from Office
QMS Standards Knowledge Proficient in ISO 9001, with working knowledge of industry-specific standards such as: ISO 13485 (Medical Devices) IATF 16949 (Automotive) AS9100 (Aerospace) Familiar with global auditing standards and best practices Auditing Conduct internal and external audits, including: ISO audits Supplier and process audits Develop and maintain audit schedules, reports, and corrective action plans Support third-party and certification audits Document Control Manage controlled documents: SOPs, Work Instructions, Quality Manuals, and Forms Maintain document lifecycle through proper version control Ensure compliance with documentation standards and regulatory requirements Corrective and Preventive Actions (CAPA) Perform root cause analysis using methods such as: 5 Whys Ishikawa (Fishbone) Diagrams Initiate, implement, and monitor corrective and preventive actions Track CAPA effectiveness and closure timelines Risk Management Conduct Failure Mode and Effects Analysis (FMEA) Perform risk assessments for products, processes, and system changes Support risk mitigation planning and continuous monitoring Statistical Analysis & Quality Tools Apply Statistical Process Control (SPC) and Measurement System Analysis (MSA) Utilize quality tools such as: Control Charts Pareto Analysis Histograms Scatter Diagrams and Process Capability Process Improvement Methodologies Apply continuous improvement strategies using: Lean Manufacturing Six Sigma (DMAIC methodology) Kaizen principles Conduct value stream mapping and implement waste reduction initiatives Regulatory Compliance Ensure compliance with relevant regulatory frameworks, including: FDA (21 CFR Part 820) CE Marking requirements Good Manufacturing Practices (GMP) Other region/industry-specific regulatory bodies
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for? Quality Analyst Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
5.0 - 8.0 years
3 - 7 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for? Quality Analyst Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for? A Marketo operator responsible for implementing a newsletter strategy and deploying to customers manages end-to-end campaign execution, including building and scheduling email newsletters, segmenting customer lists, optimizing content for engagement, and tracking performance metrics. This role requires strong proficiency in Marketo s email marketing and automation tools to ensure timely, personalized, and effective customer communications that align with broader marketing goals. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
5.0 - 10.0 years
15 - 25 Lacs
thane, mumbai (all areas)
Work from Office
• Business & governance change projects, providing controls & risks consultancy • Analyze & recommend changes to policies &procedures • Internal audit risk assessment • Contribute to annual plan development &maintenance • Plan, deliver complex audits Required Candidate profile CA / Inter-CA / MBA CIA, CISA etc 5+ years of exp in Process & Risk Audits Exp in Insurance, Banks, FIs Good exp in all areas of Audits related to Risk & Process Audits Good English Communication Perks and benefits Great Opportunity
Posted Date not available
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