898 Process Audit Jobs - Page 10

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel.

Role & responsibilities - Audit Planning & Execution - Payroll & Compliance Related Audit - Financial & Operational Audits - Having SAP Knowledge - Preparing Audit Report's, Process Audit, Preaudit, Internal Controls -Payroll Audit -Financial Audit

Job description Role: Internal Audit & Risk Advisory - Senior Consultant / Deputy Manager (Non-FS) Travelling: Candidate will require to travel within India & to overseas for projects. Interested candidates can also share their updated resumes at Christina.r@protivitiglobal.in Key Responsibilities: Spearhead internal client facing teams and guide them on solution delivery. Independently lead smaller modules of the engagement. Identify, assess and monitor risks by developing a risk management plan and strategy and identify opportunities to improve business processes. Assist clients in addressing compliance, financial, operational and strategic risk. Assist team members in developing technical and professional competency. Coach, train and support consultants in the team. Independently execute assignments. Typical assignments comprise of conducting reviews of systems, internal controls, re-engineering processes, documentation of Standard Operating Procedures, and cost & working capital optimization. Effectively deliver tasks on projects as guided by the management team. Manage multiple assignments and related project internal teams. Meet quality guidelines within the established turnaround time (or allotted budget) for assigned requests. Establish deep relationships with client personnel (at appropriate levels) by understanding clients perspective. Assist clients with testing internal process controls and developing internal audit plans. Assess the current state of an organization's internal control/Sarbanes-Oxley Act framework and help clients drive value and efficiency in their internal controls by implementing leading practices. Constantly monitor project progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes. Participate in sales and support business development initiatives. Desired Profile: Qualified CA / MBA Minimum 3+ years experience in a related field, preferably in internal audit, consulting, advisory, professional services and/or industry. Experience related to implementation of variety of research and information gathering strategies, conduct risk assessment, perform and interpret gap analysis and development of risk remediation strategies in Telecom sector. Understand the current accounting principals and internal control concepts (COSO, COBIT). Working knowledge of auditing processes and methodologies, including flowcharting. Working knowledge of Companies Act 2013. Working knowledge of Sarbanes-Oxley Act provisions and methodologies for achieving compliance. Proficient in Microsoft Office suite applications. Prior project management and supervisory skills required. Strong internal personnel, analytical skills and management skills. Good oral and written communication skills including documentation of findings and recommendations. Able to handle highly confidential information in a strictly professional manner. Able to maintain professional demeanor in times of high stress. Open to travel as per client requirements. Interested candidates can directly share their updated resumes ahead at Christina.r@protivitiglobal.in Role: Internal Auditor

Role & responsibilities • Audit Execution : Conduct assignments per pre-defined audit processes and the approved internal audit plan.• System and Control Evaluation : Assess manual/automated systems and controls to ensure: Efficiency and effectiveness of operations. Compliance with laws, contracts, policies, and procedures. Reliability and integrity of information. Asset safeguarding. • Documentation : Prepare working papers for review by the Head of Internal Audit.• Findings and Recommendations : Develop findings and recommendations, discuss corrective actions with auditees, and monitor implementation status.• Reporting : Draft audit and assignment reports.• Audit Technology : Utilize audit technology tools in tasks.• Presentation Preparation : Assist in creating presentations of audit results.• Audit Program Maintenance : Update and maintain audit programs.• Additional Duties : Perform other tasks as assigned by the Head of Internal Audit.• Follow-up : Monitor the implementation status of audit findings.

About the Role The Corporate Audits Function participates in the Risk Assessment for the Areas that are under Audit. The impetus is to drive the Audit Function and executing the Audit area within the stipulated budget frame. The CO Audit Lead also works upon Process Improvement, bringing out irregularities according to guidelines. Key Responsibilities Ensuring commencement / completion of audit assignment within time norms, adhering to given schedules, and ensuring adherence to audit / ISO processes & ICAI standards. • Ensure adherence to the audit process and methodology. • Conducting thematic reviews, special audits and investigations and provide qualitative suggestions /recommendations for improvement of processes & effectively bringing out the irregularities relating to violations of regulatory / external guidelines. • Timely submission of Synopsis of the audit report (for the areas audited during the period). • Review compliances submitted by the Audited unit and ensure quality of closures prior to submitting the updated compliance tracker to the Back office team.

Roles and Responsibilities: Assist the Manager plan, execute and monitor various types of audit engagements as set forth in the annual audit plan or as directed by the business leadership. Perform various substantive tests and tests of controls.

Troubleshotting of equiptments mafunction like drilling machine, press machine, compressor, etc. Servicing & Replacing of old equiptments Key Result Areas Conducting routine maintenance and inspecting equiptments. Conducting maintenance process audits Establish maintenance procedures and protocols. Key Interfaces Bacholors of Engineering Competencies Knowledge of Preventive & Breakdown Maintenance Knowledge of Utility and process Equipment operation and its Maintenance. Electronics component Inspection

Responsibilities: * Manage QMS implementation & maintenance * Conduct process audits & ISO audits * Develop & implement quality strategies * Collaborate with cross-functional teams on improvement initiatives

Department: Risk Management / Compliance / GRC Position Summary We are seeking a detail-oriented and proactive Risk & Compliance Specialist with 3"5 years of experience to support our organizations compliance initiatives related to SOX (Sarbanes-Oxley Act) and PCI DSS (Payment Card Industry Data Security Standard) . This role is critical in helping ensure our control environment remains compliant, effective, and audit-ready, while supporting risk reduction across financial and payment systems. You will work cross-functionally with internal teams such as IT, Finance, and Security, as well as external auditors, to help maintain documentation, test controls, track remediation efforts, and stay aligned with regulatory requirements. Key Responsibilities (SOX/ISO Compliance ) Assist in evaluating the design and effectiveness of internal controls over financial reporting in accordance with SOX. Develop, maintain, and update process documentation (narratives, risk/control matrices, flowcharts). Support and execute SOX control testing activities; document results and identify control deficiencies. Partner with control owners to ensure timely remediation of audit findings. Participate in walkthroughs of key processes and support control design improvements. PCI DSS Compliance Support efforts to maintain ongoing PCI DSS compliance across applicable systems and processes. Assist in identifying control gaps and collaborate on remediation strategies for handling cardholder data securely. Maintain and help implement PCI policies, procedures, and standards. Participate in assessments, evidence gathering, and preparation for annual PCI audits or Self-Assessment Questionnaires (SAQs). Collaborate with IT Security and other stakeholders to ensure appropriate technical and procedural controls are in place. General Risk & Compliance Activities Maintain dashboards, trackers, and reporting tools to monitor SOX and PCI compliance efforts. Assist in internal and external audit coordination, evidence collection, and issue resolution. Stay current on changes in regulatory standards, compliance frameworks, and industry best practices. Support compliance training initiatives, awareness campaigns, and policy rollouts across the organization. Contribute to the continuous improvement of compliance programs, including automation opportunities and control optimization. Required Qualifications Bachelor's degree in Business, Finance, Accounting, Information Systems, Cybersecurity, or a related field. 3"5 years of professional experience in risk management, compliance, audit, or information security. Familiarity and hands-on experience with SOX and PCI DSS compliance programs. Working knowledge of internal controls, audit processes, and risk assessment methodologies. Strong analytical and documentation skills; able to break down complex issues clearly. Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint. Experience with GRC tools (e.g., AuditBoard, Archer, ServiceNow GRC) is a plus. Preferred Skills & Certifications Strong interpersonal and communication skills, with the ability to work effectively across departments. Detail-oriented, organized, and capable of managing multiple priorities in a deadline-driven environment. Demonstrated ability to analyze control effectiveness and contribute to remediation planning. Certifications in progress or interest in CISA, CIA, CPA, or PCI-related certifications (e.g., PCIP, QSA). Self-starter with a continuous improvement mindset and a willingness to learn. Why Join Us? Gain exposure to critical risk and compliance frameworks in a growing and dynamic environment. Work with supportive teams across Security, Finance, and IT. Opportunity to develop a strong foundation in Compliance and contribute to a maturing compliance program.

Role & responsibilities Conducting Audits: Perform internal audits across departments to assess compliance, accuracy, and efficiency. Evaluating Internal Controls: Review systems and processes to ensure they safeguard assets and support reliable financial reporting. Compliance Monitoring: Ensure adherence to laws, regulations, and internal policies. Risk Management: Identify areas of risk and suggest mitigation strategies. Reporting Findings: Prepare detailed reports with audit results and recommendations for improvement. Follow-Up Audits: Monitor the implementation of corrective actions and ensure issues are resolved. Advisory Role: Act as an independent advisor to management on governance and operational improvements. Continuous Learning: Stay updated on industry standards, regulations, and best practices. Plan and execute Internal audit engagements, including data analysis and testing. Review financial statements and supporting documentation. Evaluate internal control systems and ensure adherence to applicable Indian laws. Perform risk assessments and internal control evaluations and detect discrepancies. Identify and investigate potentially fraudulent activities or financial irregularities. Prepare and present audit reports to stakeholders and shareholders. Monitor the implementation of audit recommendations and execute remedial actions. Stay updated with the latest industry regulations and best practices in internal auditing. Preferred candidate profile CA/CMA/MBA/M.com. B.com Foundation Course or Experience with Auditing filed

Sr. Team Member - Insurance Compliance Auditor: Job description - The person will be responsible for conducting independent compliance-based process audits and reviews of the internal dept. processes, procedures, and practices to ensure adherence to all applicable IRDAI and other regulatory regulations, as well as internal policies and procedures related to insurance operations. This role involves assessing compliance risks, identifying potential gaps, and recommending corrective actions to maintain a robust and compliant operational environment. Responsibilities: Plan, execute, and document compliance audits. Evaluate the effectiveness of internal controls designed to ensure compliance with insurance laws, regulations, and company policies. Review various aspects of insurance operations, including underwriting, claims handling, policy servicing, distribution compliances, marketing, and agent licensing. Identify and assess compliance risks and recommend strategies to mitigate those risks. Gather, analyze, and interpret data to identify trends, potential non-compliance issues, and areas for improvement. Prepare clear, concise, and objective audit reports summarizing findings, conclusions, and recommendations. Communicate audit findings and recommendations to management and follow up on the implementation of corrective actions. Stay up-to-date on changes in insurance laws, regulations, and industry best practices. Collaborate with other departments to promote a culture of compliance. Assist in the development and maintenance of compliance policies and procedures. Perform other related duties as assigned.

About the Role We are seeking a detail-oriented and experienced professional for the role of Process Audit & Monitoring. The candidate will be responsible for conducting end-to-end audits across multiple functions including process audits, inventory audits, site audits, financial checks, and IT audits. The role requires extensive travel across India, particularly to our examination centers in Bihar. Role & responsibilities Conduct process audits, inventory audits, stock audits, financial audits, and IT audits Perform site surveys and ensure compliance with company policies and standards Check asset utilization, maintenance, and ensure proper documentation Monitor examination centers and other company sites for compliance and adherence to processes Perform financial checks and ensure transparency in transactions Prepare and maintain audit reports with actionable insights Coordinate with relevant teams for rectification of discrepancies found during audits. Utilize MS Excel and Word for data management and reporting Preferred candidate profile Education: Bachelors degree in Commerce/Finance/IT/Management or equivalent Experience: Minimum 3+ years in process audit, site audits, or financial/IT audit roles Strong knowledge of audit processes and compliance checks Hands-on expertise in MS Excel and MS Word Experience in inventory, stock, and asset audits Strong analytical, reporting, and problem-solving skills Willingness to travel extensively across Pan India, especially Bihar Excellent communication and interpersonal skills Work Mode Primarily Delhi/NCR based, but frequent travel to project locations and examination centers across Pan India is required Interested candidates can send their resumes to: harshit.gupta@innovatiview.com

1.Attend customer complaint and provide report to management 2.Coordinate with supplier with respect to quality of raw materials.3.Conduct depot inspection 4. ISO documentation 5.Lead kaizen program 6. To be part of quality audit

About the Team: ZF''s Commercial Vehicle Solutions (CVS) division helps shaping the future of commercial transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry. CVS Division is supported by approximately 25,000 employees working at 61 locations in 28 countries. What you can look forward to as Manager - Process Quality / Customer Quality: Monitoring of customer quality performance (e.g.: customer score cards, top customer issues, PPMs, warranty score, etc.) Responsible of customer communication / Resolution for proper follow-up of customer concerns, negotiations, customer quality audits/visits, etc. Drive compliance of Customer Specific Requirement. Responsible of warranty management process: part analysis, problem solving, customer, NTF. Drive compliance of quality requirements on the production shopfloor Responsible of performance and compliance of in-process inspection audits (process audits, LPAs, error proofing verifications, equipment parameters verifications, etc.) Monitor implementation of control plan, PFMEA and process flow requirements such as quality controls, error proofing verification, testing sample size compliance, in-process inspection/testing compliance, first/last piece verification, EOL testing, etc. Drive compliance of no-conformance process (e.g.: product identification, quarantine, product not mixed, line purge, etc.) Monitor compliance of product traceability and product safety requirements Your profile as Manager - Process Quality / Customer Quality B.E / B-tech with Minimum 10-15 Years of experience into Process / Customer quality Deep knowledge and understanding of Customer Specific Requirements IATF 16949 , SPC , MSA , VDA 6.3 / VDA 6.5 , PPAP Good Communication / Presentation Skills Automotive Background Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Well look to you for: Perform effectiveness evaluation of improvement plan and processes reviews through internal non-conformity analysis onprocesses review and process audits / workstation audits Support the deployment and implementation of lean manufacturing tools in maintenance according to APSYS (AlstomPerformance System) requirements Collect data analysis for KPI improvement related to maintenance activities Ensure the proper animation methodology also with Visual Management Tools on defect feedback loop Supervising the interventions of suppliers in order to ensure the quality of their activities on trains Help to promote a Quality and EHS culture and behavior on site which enables the business to meet its objectives All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listedsome that we think will help you succeed and grow in this role: Experience in an industrial environment, including handling quality activities Skills on Programming SQL, Power Apps, Power BI is required Familiar with quality tools: 8D, PDCA, QRQC and quality inspection methodologies

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Mandatory Skills: Member Inbound. Experience: 3-5 Years.

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Mandatory Skills: Quality Assurance. Experience: 5-8 Years.

Roles and Responsibilities Conduct internal audits to identify areas of improvement within the organization's operations, processes, and systems. Analyze financial data using advanced excel skills to detect anomalies and trends. Prepare comprehensive audit reports detailing findings, recommendations, and status updates on implemented actions. Collaborate with management teams to resolve issues identified during audits and ensure compliance with regulatory requirements. Develop risk assessment frameworks to prioritize audit activities based on business objectives.

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Process Quality (m/f/d): 6 to 10 years of experience in quality assurance department Experience in machining & assembly processes, CNC machining, VMC and HMC, Machining process and Power Train Components Hands-on working experience with IATF core tools such as SPC, FMEA, APQP, PPAP, MSA, etc. Internal Certified Auditor for IATF 16949:2016 VDA 6.3 process auditor Your Profile as Lead/AM - Process Quality (m/f/d): Enhance customer satisfaction by delivering zero defect products to customer Develop and implement the process quality control management systems in operation, including procedures and WI for inspection Support New Product Introduction quality planning (APQP) and PPAP Drive for process continual improvement activities Perform diagnosis, trouble shooting, analysis and RCA using quality tools and statistical techniques Responsible for reduction of cost of poor quality Provide product, process and quality related tool trainings to team members Promote product reliability and safety among the VS Support IATF internal/external audits and customer related audits