3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The purpose of your role is to resolve, maintain, and manage clients" software/hardware/network based on the service requests raised from the end-user as per the defined SLAs, ensuring client satisfaction. You will ensure timely responses to all the tickets raised by the client end-users and provide solutions while maintaining quality parameters. As a custodian of clients" network/server/system/storage/platform/infrastructure and other equipment, you will monitor their proper functioning and upkeep. It is essential to keep track of the number of tickets raised through various channels and ensure the right solutions within the defined resolution timeframe. Root cause analysis of raised ticket...

Posted 2 months ago

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Administrator - L3 Wipro

3.0 - 5.0 years

5 - 7 Lacs

Pune

Work from Office

Change and release co-ordinator ITIL framework knowledge and operational experience in Change Management. Worked as Change Coordinator Share CAB / TAB meeting invite to all key stakeholders. Share the agenda and MOM of every CAB meeting with all the participants Review and approve low complexity changes., Coordinate with the technical teams if any clarification is needed Participate in CAB meetings to discuss release scope and/or roadblocks Good Communication skills - Verbal and Written Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platfo...

Posted 4 months ago

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