330 Process Adherence Jobs - Page 11

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents ...

The role you will be taking on involves enabling the attraction, engagement, and retention of the right talent for the business needs. This will be achieved by designing and implementing remuneration & rewards frameworks, policies, and packages that are market competitive, uphold meritocracy, sustainable, and aligned with the company's strategic objectives. Your role will encompass end-to-end solutions to ensure successful remuneration and rewards management. Your key accountabilities will include identifying and executing C&B interventions to attract, motivate, and retain top talent within the organization. You will engage with external consultants to conduct market assessments and benchmar...

The Relationship Manager-LAP position in the Retail Banking department of Rural Banking involves the following responsibilities: Creating sales opportunities for yourself and team members, focusing on lending to new customers and building a large LAP book with high yield. It is crucial to maintain portfolio quality, uphold the highest standards of Customer Service and Compliance, and promote Digital initiatives. Additionally, grooming and mentoring the team is essential. Apart from primary responsibilities, the role also includes building relationships with colleagues in other business verticals to explore cross-selling opportunities. Managerial and leadership responsibilities involve effect...

You will be responsible for achieving sales targets while ensuring the best-in-class portfolio quality of the branch. You will effectively lead a team of Loan Officers/Field Staff at the branch to help them achieve their business targets. Your role will involve designing a collection strategy within the operational radius to avoid high-risk areas and maintain a high-quality portfolio. Regular field visits will be conducted to guide and motivate the Loan Officers, with surprise visits to assess loan officer performance during Centre Meetings and take corrective action as necessary. You will also be required to conduct morning and evening meetings with Loan Officers to ensure daily run rate ta...

You will be responsible for leading and managing a team of Collection Executives at PhonePe Limited and collaborating with third-party recovery agencies. Your role will involve providing close supervision, guidance, and support to ensure the team meets its targets. You will drive the collections process for your assigned cluster, monitoring key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. Your responsibilities will include developing and executing collections strategies tailored to the specific nature of overdue accounts in your cluster. You will analyze data and portfolio health to make inform...

The Manager role in the CREW business unit based in Bangalore, reporting to the Senior Manager CX & Operations, is responsible for ensuring seamless operations and delivering premium customer experiences for the AI-powered Personal Concierge service. This position involves leading and coordinating frontline teams to efficiently fulfill mission requests, manage live service quality, address escalations, and ensure operational continuity overnight. Key Responsibilities: - Service Delivery: Supervise the end-to-end execution of customer missions raised via the app during the night shift, ensuring prompt assignment, resolution, and fulfillment. - Live Operations Management: Actively monitor serv...

The Group IT Change Manager will design and deliver a global IS Change Management process, working with global IT leaders to ensure it is fit for purpose, measurable, and operational. This role involves leading the Change Advisory Board (CAB) and driving process efficiency and effectiveness improvements. You will own and lead the delivery of a global Change Management process based on ITIL best practices, ensuring it is fit for purpose and operational. As the Chair of regular CAB meetings, you will ensure timely decisions on normal and emergency changes. It will be your responsibility to set up and report on agreed KPIs and metrics to measure the effectiveness of the Change Management proces...

As a Branch Manager, your primary goal is to achieve sales targets while maintaining high portfolio quality standards at the branch. You will be responsible for leading a team of Loan Officers and Field Staff to meet their business objectives effectively. Designing and implementing a collection strategy within the operational radius to mitigate risks and ensure a quality portfolio will be crucial to your role. Regular field visits will be essential for providing guidance and motivation to the Loan Officers. Surprise visits to Centre Meetings will help assess the performance of the team and take corrective actions as needed. Conducting morning and evening meetings with Loan Officers to ensure...

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/qu...

As a valued member of the Infosys delivery team, you will be responsible for collaborating with clients to resolve quality assurance issues and ensuring their utmost satisfaction. Your key duties will include comprehending requirements, designing and reviewing solutions, validating architectures, and delivering top-notch service offerings in the technology sector. Furthermore, you will play a crucial role in project estimation, contribute to solution delivery, conduct technical risk assessments, oversee code reviews and unit test plan evaluations. Your leadership will be instrumental in guiding your teams towards creating optimized, high-quality code deliverables, promoting continuous knowle...

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be resp...

As a Sales and Customer Experience Manager in the automotive industry, your primary responsibilities will include driving overall volume and market share while ensuring authentic and correct market information flow to all stakeholders. You will be expected to devise actions based on root cause analysis, monitor dealer profitability, and oversee manpower productivity and adequacy. Additionally, you will be leading a team for respective states and providing timely insights to Marketing and Sales Planning, with a focus on Go-To-Market strategies. In terms of customer experience, you will be responsible for managing end-to-end customer centricity and satisfaction, handling escalations, and overs...

The main objective of this role is to recruit a supply of 1200+ riders with a live fleet of 90%. You should possess excellent people management skills, including the ability to recruit, manage, terminate, and develop the Operations team, with experience in leading teams of 50-100 members. Experience in working in high-pressure, target-driven roles with a focus on high volume SKUs is essential. You must have the ability to prioritize tasks effectively, deploy resources efficiently, and manage multiple operations in the field by identifying key areas of focus. Proficiency in process adherence is crucial, including creating processes and ensuring their implementation across the team. Hands-on e...

You will be responsible for the execution of FTTH and Network Resilience projects across PAN India. Your role will involve ensuring the availability of OSP and ISP material for project execution and conducting CFT meetings with the transport team and various TOCOs to facilitate faster FTTH rollout. Additionally, you will be required to onboard new partners in collaboration with the Central Commercial team and enhance the capabilities of existing partners to scale up the partner ecosystem. Managing a portfolio of 150 partners in the circles, you will oversee the governance of large partners to ensure smooth project delivery. Your responsibilities will also include coordinating cross-functiona...

This Major Incident Manager role based in Bangalore requires a skilled individual who excels in Leadership & Communication, Analytical Thinking, Technical Knowledge, Time Management, Root Cause Analysis (RCA), Stakeholder Management, Process Adherence, Continual Improvement, SLA/KPI understanding, Problem Management, and CMDB Configuration. The primary responsibilities include leading cross-functional teams during critical situations, effectively communicating findings and resolutions to stakeholders, prioritizing incidents, coordinating incident responses, resolving root causes promptly, managing stakeholders internally and externally, adhering to incident management frameworks like ITIL, i...

As a valued member of the Infosys delivery team, your main responsibility will be to collaborate with clients to resolve quality assurance issues and ensure utmost customer satisfaction. Your role will involve comprehending requirements, designing and reviewing solutions, validating architecture, and delivering top-notch service offerings to clients in the technology sector. Additionally, you will play a crucial role in project estimation, solution delivery, technical risk planning, code reviews, and unit test plan reviews. Guiding and leading your team towards developing high-quality code deliverables, fostering continual knowledge management, and adhering to organizational guidelines and p...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. In the FSO_ Partnerships (hedge funds and Private equity Funds) role, you will be expected to have technical competency in various areas. This includes sound knowledge in the taxation of U.S investment partnerships (Hedge fund and Private Equity space), knowledge on securities analysis (such as wash sale, short sales, dividend analysis, etc.)...

As an EV Town Executive at MSXI, you will play a crucial role in executing the project on the field while enjoying an attractive compensation package and a promising career path. We are seeking individuals who are enthusiastic about this new and exciting opportunity. Your primary responsibility will involve managing EV Business Transformation activities for authorized dealers within your assigned territory. You will be instrumental in driving the achievement of all EV business and customer experience objectives for a specific group of authorized dealers. Your role and responsibilities will include: Improving the productivity of EV Sales Executives (DSE) and outdoor Test Drive Executives (TDE...

As a candidate for this position, you will be responsible for managing workmen on the production shop floor. Your main duties will include setting targets, overseeing the output of quality parts, and planning the necessary workforce to ensure smooth line production. It will be your responsibility to ensure that all processes defined are being followed at every work station. Additionally, you will need to plan for the required tools based on customer plans to guarantee that the hourly output goals are achieved. Your role will be crucial in maintaining efficiency and quality standards in the production process.,

You will be responsible for ensuring adherence to approved processes, policies, and manuals of the department. It will be your duty to ensure that the RBI and internal compliance matrixes are strictly adhered to.,

As a Talent Acquisition Lead, you will be responsible for overseeing a small core team of specialists and managing the daily workload to support business operations. In this role, you will be involved in workload management and allocation, process adherence, quality assurance, people management (attract, develop, engage, and retain), problem resolution, quality oversight, and reporting and performance evaluation. Your primary responsibility will be to ensure effective management of all assigned tasks within defined Service Level Agreements (SLAs) and ensure equitable distribution of workload among team members. You will provide encouragement to team members, communicate team goals, identify ...

The Channel Sales Manager - Toll and Transit will play a crucial role in ensuring the profitability of products and team. Working closely with Product Managers and other business units, you will be responsible for designing customer-first solutions for products and services in the Toll and Transit sector. Key responsibilities include managing a team of Issuer Managers, fostering quality partnerships, ensuring process adherence and compliance, coordinating with regulators to align product enhancements with regulatory guidelines, sourcing quality and speed, as well as focusing on customer and partner retention. The ideal candidate should possess a graduation degree in any field and have 2-5 ye...

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical s...

The role of a Regional Collection Manager in the commercial vehicle sector involves managing a team and coordinating operational recovery activities to maintain the credit portfolio within the designated region. The primary responsibility includes administering corporate policies and procedures to minimize front delinquencies. Building relationships both within and outside the organization to identify opportunities for value creation is essential. The Regional Collection Manager is accountable for end-to-end collection activities in the assigned region, which contributes to the overall organizational objectives and plays a crucial role in budget planning and profitability. Responsibilities o...

You will be responsible for the day-to-day operations of the branch, focusing on customer service, quality, people management, and process adherence. Your role will involve ensuring the smooth functioning of all healthcare operations in the assigned hospital. This includes managing hospital policies and procedures to ensure that best practices are followed. You will also be responsible for leading and implementing change management initiatives to ensure the successful implementation of new processes and procedures. As the Male Branch Head, you will manage and supervise operational teams to ensure the efficient and effective execution of daily tasks and activities. It will be essential to coo...