Chat Customer Service Specialist Citigroup

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Service Representative at Citi, your role will involve engaging with customers through online chat and messaging platforms. You will be responsible for responding to inquiries, providing information, offering assistance, and ensuring a comprehensive resolution to complaints and queries. Your key responsibilities will include: - Assisting customers in navigating products or services, addressing their questions, concerns, and technical issues. - Troubleshooting and resolving customer problems, escalating complex issues when necessary. - Maintaining a high level of professionalism and customer service etiquette in all interactions. - Documenting customer interactions, including in...

Posted 3 weeks ago

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Chat Operations Citi

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Service Representative at our company, you will engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance, and ensuring comprehensive resolution to complaints and queries. Your responsibilities will also include assisting customers in navigating our products or services, addressing their questions, concerns, and technical issues. You will be expected to troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintaining a high level of professionalism and customer service etiquette in all interactions is crucial. Documenting customer interaction...

Posted 3 months ago

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