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Cummins Talent Acquisition logo
Contact Center Analyst (Team Leader) Cummins Talent Acquisition

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: You will be responsible for providing data and analysis of Customer Support activities, performance, and issues to Customer Support Supervisors and Managers. As a member of the Contact Center team, you will play a crucial role in monitoring the Automatic Call Distribution System, developing reports and analysis, and actively participating in continuous improvement activities. Key Responsibilities: - Provide data and analysis of activities, performance, and issues for Supervisor and Manager review - Monitor Automatic Call Distribution System and develop reports and analysis - Participate in continuous improvement activities and support process changes in line with customer expe...

Posted 1 month ago

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