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5.0 years
4 - 8 Lacs
Hyderābād
On-site
ABOUT US: We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com JOB DESCRIPTION: Leverage prior job experience (preferably Big 4 and/or relevant industry experience); Broaden accounting, finance and analytical skills; Supervise and mentor a team of Associate Fund Accountants and Fund Accountants, as well as train new employees; Administer, report, review, and understand industry standards; Respond to auditor queries; Increase communication/interaction with clients and their investors. Prepare/review monthly, quarterly and annual reports for investors, consultants and other stakeholders including financial information, performance returns, operations and variance analysis; Calculate and review various performance returns; Support and coordinate cash distributions on behalf of clients; Prepare, review, analyze and interpret accounting records, financial statements, footnotes or other financial report to assess accuracy, completeness, and conformance to reporting and procedural standards for audit reports; Develop leadership skills by demonstrating a willingness to lead projects and offer input; and Review documents to ensure compliance with client agreement(s). YOUR PROFILE: Bachelor’s degree in Accounting (or related field); 5+ years of finance or accounting experience; Experience working with Close End Funds, Private Equity, PERE, CMBS preferred In-depth understanding of investments within assigned fund(s); Broad market knowledge; Knowledge of Capital Calls, Distributions and Mfee Exposure to Waterfall Calculations, Hurdle Rate, Catch-up and Carry Exposure to Loan Accounting including JE's – Interest Accruals, PIK, Paydowns, Prepayments, Defaults, Amortization of OID, Premium, Discount Ability to prepare SOPs / identify Process Improvement opportunities Hands-on with Cash Reconciliation, Expense Reimbursement Strong communication and analytical skills; and CA or CMA eligibility a plus, loan administration, agency services, trade settlement and CLO manager services. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/) #LI-HYBRID
Posted 3 days ago
4.0 years
8 - 9 Lacs
Hyderābād
On-site
About this role: Wells Fargo is seeking a Senior Business Execution Consultant. Wells Fargo India & Philippines (I&P) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Support Wells Fargo's fitness and probity assessments, including managing PCF applications, fitness and probity register, annual reassessment and certification of all individuals in scope of the Fitness and Probity Regime. Including ensuring documentation is provided in a timely manner. Contribute to compliance with International Senior Manager and Accountability regimes. Work with Senior Managers to ensure that all relevant Accountability regimes procedural documentation and requirements are met and remain up to date. Support the oversight and quality assurance that regulatory requirements such as Statements of Responsibility, Management Responsibility Maps, and Reasonable steps frameworks are current and complete, in conjunction with relevant parties. Track the end-to-end processes for regulatory applications and notifications. Act as key point of contact within the COO team for enquires. Liaise and submit all relevant documents required to the regulatory body, including updating the F&P register when necessary. Ensure the relevant controls are executed to the required standards and support the risk assessments in the performance of these controls. Ensure that documents are stored in accordance with record retention requirements and in a secure drive. Produce management information for oversight in relation to International Accountability Regimes. Keep up to date with regulatory developments to ensure compliance with all relevant conduct and accountability regimes and applicable practices Support the Conduct programme with execution of reporting, framework enhancements and regulatory changes, including the management oversight required. Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Highly organized with demonstrable project management skills Unquestionable ethics. High level of discretion on sensitive and confidential matters. Strong communication skills, both verbal and written Strong relationship building skills and ability to work within a local and international team Excellent written and verbal presentation skills, including Word, Outlook, Excel and PowerPoint proficient. Proven experience of engaging with first, second- and third-line oversight functions Ability to learn quickly, understand and apply critical judgement on a wide range of issues Excellent analysis and planning capability Job Expectations: The International COO Risk Programme Execution Team has responsibility for supporting the business in the facilitation of key governance and control activities across multiple Wells Fargo legal entities in the region. The International COO Individual Accountability and Conduct Officer will be part of a team that is focused on managing the execution of front-line business controls and programs that address non-financial risk across the Wells Fargo International region. The role is to support the execution and the day-to-day management of the Fitness and Probity and Individual Accountability regimes across Wells Fargo International. Primarily focused on elements of Fitness & Probity and Senior Executive Accountability Regime (SEAR). Ensuring that Wells Fargo complies with its regulatory obligations and commitments under these regimes. In addition to fulfilling the requirements under these regimes, the role holder will also contribute to the delivery of key Conduct Risk Management activities. Shift timings: 1.30 pm to 10.30 pm Posting End Date: 1 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 3 days ago
4.0 years
0 Lacs
Delhi
Remote
Delphi developer Location- Remote Client- Tuning Ex-4y Budget- 15 lpa Freelancer accepted Requirements: 4+ years of professional experience in Pascal or Delphi development. Strong understanding of procedural programming paradigms, type systems, and BEGIN…END structured blocks. Proven debugging, profiling, and performance tuning skills in Pascal applications. Solid grasp of Git, version control workflows, CI/CD processes, and testing best practices. Excellent written and verbal communication skills in English. Preferred / Nice-to-Have: Experience with FCL (Form Calculation Language) or Intuit’s Tax Programming System (TPS). Background in TurboTax workflows or other financial/tax software systems. Familiarity with domain-specific DSLs or experience modernizing legacy codebases. Exposure to AI-assisted development tools, cloud environments (AWS, GCP), or containerization (Docker, Kubernetes). Job Type: Full-time Pay: ₹100,000.00 - ₹1,500,000.00 per year Schedule: Day shift Work Location: In person
Posted 3 days ago
0 years
4 - 4 Lacs
Pitampura
On-site
Monitor daily tenders and bidding opportunities on the GeM portal. Analyze eligibility criteria, scope of work, and tender specifications to assess feasibility. Prepare and compile all necessary documentation required for tender participation. Submit bids on the GeM portal, ensuring compliance with all procedural requirements. Coordinate with internal teams (sales, finance, technical) to gather necessary inputs for bids. Track submitted bids, respond to clarifications, and follow up on award outcomes. Maintain and update bid documentation, records, and tender tracking reports. Ensure timely renewals and registrations of company profile and certifications on GeM. Manage vendor assessments, product listings, and catalog uploads on the GeM portal. Build and maintain relationships with government buyers and procurement officers. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person
Posted 3 days ago
0 years
0 Lacs
Gurgaon
On-site
Summary Salary: Competitive Team: Information Technology Location: India - Gurgaon Office The new Employee Services HRIS function within Dyson Business Services (DBS) organization will provide process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee services over time to meet the changing needs of the business. About the Role The Dyson Business Services Workday Specialist is responsible for the administration and procedural tasks related to all People System and Integrations, primarily Workday. This role will work closely with the DBS Workday SME’s (based out of Toronto and Poland) and the DBS Employee Services Teams, to identify improvement opportunities within our HR Technology processes and implementing new ways of working in support of the Dyson employee experience. To be successful in this role, you will strive to deliver a 'best in class', efficient service and will be a valued member of the wider People and DBS communities at Dyson. Key responsibilities: First line of support for HRIS technologies issues that have been escalated from the Employee Administration Team and/or Employee’s directly Responsible for all administrative, reoccurring, and procedural tasks required by the HR Technology Team, primarily supporting Workday but also Cornerstone, Payroll integrations and other software as required Support the Employee Administration Team in delivering high quality employee interactions by acting as HR Technology Support Carry out data audits and reporting to support regular or ad-hoc business requirements, escalating as required to appropriate parties Support and implement business reorganizations and hierarchy restructures, using established approval and procedural guidelines Support the senior Analyst team/Workday SME’s to test, document, maintain, and support Workday interface solutions to share data with other applications, as required Take a lead role in bi-annual enhancements and release communications. Helping to prioritize, test and validate business requirements applicable to Dyson Support our senior team as they implement configuration changes and updates to existing Workday modules, managing and promoting the changes through the appropriate Dyson software development cycle and change processes Support the delivery of key projects, including Workday module enhancements, other HR system implementations/changes and customer service delivery improvements Prepare and run data uploads into Workday using appropriate EIB templates. Candidate Profile: Demonstrated background working in a Global HR Shared Services, HR experience, and/or a basic understanding of HR policy and procedures Previous experience with Workday Curious, data driven mindset focused on creating administrative efficiencies Growth mindset, willingness to continuously learn Experience working in a customer-focused environment, where focus is on SLA's and continuous improvement Excellent time and task management skills, highly organized with the ability to plan, prioritize and delegate (Essential) Adaptable and flexible; comfortable working under ambiguous, changing conditions Comfortable managing data; ability to understand reports/data Bachelor’s degree in a related field Additional Notes: Candidates with a mix of HR and IT/business systems background are highly preferred. Advanced knowledge of Excel, HR analytics, and ERP/HRMS platforms can be highly advantageous. Practical exposure through internships, projects, or experience in HR operations/HRIS implementations is valued. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Posted 3 days ago
10.0 - 14.0 years
0 Lacs
Gāndhīnagar
On-site
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs •This role is responsible for the results of the Service Line activities to both Accenture and Client. • To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Provide scalable HR Operation services Employee Services - More into query/case management Actively drive & particpate in Team and Organizational events. Essentials : • Extensive and demonstrable experience of Hire to Retire HR Operations Processes • HR Service Delivery Experience • Multi-cultural awareness. • Strong MS Office and Excel skills • Proficient with Business Excellence Practices • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly • Proven track record of leading HR Operations team. • Knowledge and experience of HR Systems Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Communicates clearly and concisely, using appropriate level of detail, terminology and style. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. Team alignment and work allocation within Team to deliver business results Keep the team engaged and motivated. Have succession planning in place. What are we looking for? •Written and verbal communication •Detail orientation Actively participate in all process related business meeting in-person or virtually through conference calls. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits. Team Development : Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. •Critical Thinking •Problem Management Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results. Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s business Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Escalate issues and seek advice when faced with complex issues/problems. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. Participates in various Internal or Client initiatives related to Process. Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts Operational Management : Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively. Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management. Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Any Graduation
Posted 3 days ago
7.0 - 11.0 years
0 Lacs
Gāndhīnagar
On-site
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • The purpose of this role is to manage a team to meet the required service performance metrics . • Ensures the service line operations are efficient and effective. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. • Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements. • Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration What are we looking for? •Written and verbal communication •Detail orientation Responsible for team members performance evaluation and career counseling through regular performance feedbacks • Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. • Ensure succession planning for critical team members & sufficient back up planning & development of successors. • Manage attrition and implement retention strategies. • Drive team engagement and timely rewards & recognition strategies • Manage and improve people performance and align them with organizational goals and objectives • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence • Work collaboratively with all Internal & third party stakeholders to achieve Business goals. • Ensure adherence to policy and procedures of the organization. •Critical Thinking •Problem Management •• Drive productivity measures for optimum utilization of FTEs • Create & implement governance mechanism to ensure compliance to defined process requirements. • Demonstrate the knowledge & subject matter expertise to help resolve issues. • Review Change Requests, do impact analysis and cascade changes to team • Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. • Participate actively in organizational wide initiatives like business Excellence etc. • Create a logical plan, realistic estimates and schedule for an activity or project segment. • Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals • Encourages clients to actively participate in developing solutions and to raise concerns. • Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery • Independently identify and resolve complex issues/problems within own area of responsibility. • Conduct regular skip meetings to understand pulse of the team & resolve team concerns Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts • The purpose of this role is to manage a team to meet the required service performance metrics . • Ensures the service line operations are efficient and effective. • Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes • Recommend cost-effective, efficient procedural or production alternatives. • Communication, training and implementing relevant Process knowledge change/updates to the team. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement robust Internal quality controls to ensure accuracy levels are met. • Monitor/measure performance through regular process reviews of metrics Any Graduation
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time – Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 3-5 years’ experience in the financial industry 3-5 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.
Posted 3 days ago
4.0 - 7.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time – Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 4-7 years’ experience in the financial industry 4-7 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.
Posted 3 days ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description: Job Title: L2 Technical Support Engineer - Storage Job Summary: Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact. In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from TINTRI Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24*7*365 organization shift work, holidays and on-call responsibilities may be required. Shift timings need to be flexible – EMEA/EST . However initial training period 2 months will be in APAC hours. Working days – Sun thru Thursday Responsibilities: Responsibilities for this role include but are not limited to: Always take care of the customer. Customer Satisfaction is job #1. Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions and special support requirements. Contributes to a centralized problem identification and resolution database and may provide senior or expert level tasks similar to Engineering for assigned products or skills. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Understands and leverages TINTRI’s technical communication structure and has a sphere of influence which extends well outside of the department Effectively leads efforts in facilitating problem recreation and failure analysis of systems level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Develop and implement resolutions to identified problems and follow standard practices and procedures. Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. Challenges existing processes based on industry best practices, enhances these for the benefit of all. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other TINTRI Technical Support co-workers as appropriate. Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Validates technical information and issues early warnings and disseminates information as needed. Skills and Qualifications required for this role include: 8+years proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies. Microsoft Hyper-V, MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience Proficiency in troubleshooting complex technical issues and providing effective solutions. Strong knowledge of virtualization technologies, networking protocols (TCP/IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN/NAS) Experience on performance related issues and network optimization. · Good understanding of cloud computing and cloud-based services. Excellent communication and interpersonal skills to interact with customers, partners, and cross-functional teams effectively. Ability to work independently and collaboratively in a fast-paced support environment Ability to work in a 24X7X365 organization, including weekends and holidays Fluency in English is required Bachelor’s degree in Computer Science, Information Technology, or a related field Pluses Python & Power Shell Scripting Experience with Wireshark and packet level analysis SQL database or other database knowledge Industry certifications like VMware Certified Professional (VCP), CCNA, AWS, Microsoft Certified Solutions Associate (MCSA), or equivalent DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Posted 3 days ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Join our dynamic team where your role will involve: • Monitoring relationships with existing customers and providing an effective sales funnel • Optimizing existing customer database to reach out to prospective customers in future • Developing innovative and novel techniques of attracting and onboarding new sets of customers • Ensuring timely collections from existing as well as new customers • Executing low hanging collections • Providing assistance in flat shifts, loan shifts to the customers • Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience • Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner • Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc. 🔍 Who can apply? We’re looking for individuals with: 🌟 0–2 years of experience in sales, customer support, or real estate 🌟 Excellent academic record (80%+ in at least one board exam) 🌟 UG/PG from NIRF-ranked institutions 🌟 Strong communication, presentation, and negotiation skills 🌟 Basic understanding of sales, real estate products, or collections If you're someone who thrives on delivering exceptional customer experiences and has a passion for real estate or sales — we want to hear from you! 📩 Interested candidates send your updated CV to sushma@aliensgroup.in
Posted 3 days ago
0 years
0 Lacs
Lucknow, Uttar Pradesh, India
Remote
Company Description Juris Veda is your ultimate destination for simplified, structured, and practical legal education. We provide crisp and clear explanations of legal concepts, case laws, procedural acts, and current legal trends. Our content is tailored for law students, judiciary aspirants, and anyone curious about the workings of law. Our goal is to make legal education accessible and easy to understand. Role Description This is a part-time, remote role for a Creative Editor. The Creative Editor will be responsible for post creation, post editing, & short video editing. The Creative Editor will work on structuring and enhancing educational content, ensuring consistency and high-quality output, and collaborating with the team to develop engaging and informative legal education materials. Qualifications Proficiency in Video Production and Video Editing Proficient in using Canva, and Adobe Experience in Editing Excellent organizational and communication skills Ability to work independently and within a team Prior experience in legal education or a related field is a plus but not mamdatory Bachelor's degree in Law, Communications, Journalism, or related field Application Process Send your cover letter and portfolio(if available) on the mail jurisveda16@gmail.com
Posted 3 days ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We're the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We've grown our annualized revenue by over 30x since January 2021 We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do: Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Plan and design simple to semi-complex business processes and system modifications Make recommendations to improve and support business activities Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design Develop business requirements documents/user stories to support the required modifications May plan, allocate and monitor work of other business analysts Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills Assist in providing time estimates for project related tasks Aid in updating process and procedural documentation Develop basic understanding of technical development cycle of mobile application or web portals Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc Any other task that may be assigned What We Need: Minimum 5 years of experience as Business Analyst A degree in Business, IT or any relevant field Previous experience working in the health insurance industry is required Insurtech experience is preferred Health Insurance-related domain certification from INS/LOMA or III is an added advantage Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes Experience in an Agile and/or Scrum environment is a must Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow Excellent written and verbal communication skills in English Technical writing skills is a plus Must be willing to work in CET hours Why You'll Love Working Here Fully Remote Flexible Leave International Environment Competitive renumeration package Performance Bonus Stock Options after 6 months Company activities and events Learning and development plan Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.
Posted 3 days ago
5.0 years
0 Lacs
New Delhi, Delhi, India
Remote
Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We're the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We've grown our annualized revenue by over 30x since January 2021 We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do: Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Plan and design simple to semi-complex business processes and system modifications Make recommendations to improve and support business activities Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design Develop business requirements documents/user stories to support the required modifications May plan, allocate and monitor work of other business analysts Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills Assist in providing time estimates for project related tasks Aid in updating process and procedural documentation Develop basic understanding of technical development cycle of mobile application or web portals Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc Any other task that may be assigned What We Need: Minimum 5 years of experience as Business Analyst A degree in Business, IT or any relevant field Previous experience working in the health insurance industry is required Insurtech experience is preferred Health Insurance-related domain certification from INS/LOMA or III is an added advantage Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes Experience in an Agile and/or Scrum environment is a must Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow Excellent written and verbal communication skills in English Technical writing skills is a plus Must be willing to work in CET hours Why You'll Love Working Here Fully Remote Flexible Leave International Environment Competitive renumeration package Performance Bonus Stock Options after 6 months Company activities and events Learning and development plan Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.
Posted 3 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We're the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We've grown our annualized revenue by over 30x since January 2021 We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do: Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Plan and design simple to semi-complex business processes and system modifications Make recommendations to improve and support business activities Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design Develop business requirements documents/user stories to support the required modifications May plan, allocate and monitor work of other business analysts Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills Assist in providing time estimates for project related tasks Aid in updating process and procedural documentation Develop basic understanding of technical development cycle of mobile application or web portals Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc Any other task that may be assigned What We Need: Minimum 5 years of experience as Business Analyst A degree in Business, IT or any relevant field Previous experience working in the health insurance industry is required Insurtech experience is preferred Health Insurance-related domain certification from INS/LOMA or III is an added advantage Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes Experience in an Agile and/or Scrum environment is a must Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow Excellent written and verbal communication skills in English Technical writing skills is a plus Must be willing to work in CET hours Why You'll Love Working Here Fully Remote Flexible Leave International Environment Competitive renumeration package Performance Bonus Stock Options after 6 months Company activities and events Learning and development plan Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.
Posted 3 days ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
Remote
Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We're the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We've grown our annualized revenue by over 30x since January 2021 We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do: Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Plan and design simple to semi-complex business processes and system modifications Make recommendations to improve and support business activities Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design Develop business requirements documents/user stories to support the required modifications May plan, allocate and monitor work of other business analysts Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills Assist in providing time estimates for project related tasks Aid in updating process and procedural documentation Develop basic understanding of technical development cycle of mobile application or web portals Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc Any other task that may be assigned What We Need: Minimum 5 years of experience as Business Analyst A degree in Business, IT or any relevant field Previous experience working in the health insurance industry is required Insurtech experience is preferred Health Insurance-related domain certification from INS/LOMA or III is an added advantage Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes Experience in an Agile and/or Scrum environment is a must Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow Excellent written and verbal communication skills in English Technical writing skills is a plus Must be willing to work in CET hours Why You'll Love Working Here Fully Remote Flexible Leave International Environment Competitive renumeration package Performance Bonus Stock Options after 6 months Company activities and events Learning and development plan Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.
Posted 3 days ago
2.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Role Summary: We are looking for a Senior Patent Analyst for ICT drafting and prosecution team at Gurgaon. The incumbent will be able to demonstrate high-level of technical competency in assigned technologies and applying process knowledge and technical competency to prepare high quality patent applications and formulate strategy for responding to office actions. Key Responsibility Area (KRA): Draft Patent Applications for inventions in the field of Computer Science, Information and communication technologies. Deliver prosecution projects including independently formulating response strategy for office actions along with complete draft responses to office actions. Draft provisional specifications and complete patent applications including well-crafted claim sets that conform to US and EP patent legal and procedural standards. Knowledge and Skills: Bachelors or Masters in engineering/technology from a reputed institute. Excellent domain knowledge in ICT field (Information and Communication Technologies). 2+ years of experience in patent drafting and/or prosecution with at least two years of experience in patent drafting for US jurisdiction. Experience of drafting 30+ patent applications for US domain. Excellent comprehension skills, reading and understanding of technical literature, patent publication.
Posted 3 days ago
0.0 years
0 - 0 Lacs
Pitampura, Delhi, Delhi
On-site
Monitor daily tenders and bidding opportunities on the GeM portal. Analyze eligibility criteria, scope of work, and tender specifications to assess feasibility. Prepare and compile all necessary documentation required for tender participation. Submit bids on the GeM portal, ensuring compliance with all procedural requirements. Coordinate with internal teams (sales, finance, technical) to gather necessary inputs for bids. Track submitted bids, respond to clarifications, and follow up on award outcomes. Maintain and update bid documentation, records, and tender tracking reports. Ensure timely renewals and registrations of company profile and certifications on GeM. Manage vendor assessments, product listings, and catalog uploads on the GeM portal. Build and maintain relationships with government buyers and procurement officers. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person
Posted 3 days ago
0 years
0 Lacs
Faridabad, Haryana, India
On-site
Key Responsibilities Legal Drafting Prepare, review, and revise legal documents, including notices, contracts, pleadings, petitions, affidavits, and agreements. Ensure all drafts are compliant with relevant laws and tailored to case-specific requirements. Case Management Maintain case files, track deadlines, court dates, and procedural requirements. Assist in preparing case briefs, coordinating with advocates, and ensuring timely filings. Legal Research Conduct in-depth research on legal provisions, case laws, statutes, and judicial precedents. Summarize findings and prepare legal notes and opinions to support ongoing cases. Data Entry & Documentation Accurately update and maintain legal databases, client records, and case details. Organize digital and physical documents systematically for easy access and retrieval. Client Management Coordinate with clients for documentation, information collection, and case updates. Maintain professional communication and ensure timely resolution of client queries. About Company: Set up in 1987, Bakshi & Associates is a well-established law firm. The growth of the firm is attributed to its founder, Shri. Sunil Kumar Baksh, whose visionary leadership and hard work have enabled the firm to emerge as a leading law firm. The firm is handling the sophisticated issues from an original level to different stages of appellate level in the field of labor law, real estate, corporate laws, contract and other documents review, mergers and acquisitions, amalgamations, etc., through its partners and associate advocates, chartered accountants, and company secretaries. It has served with different complex issues in relation to Indian as well as foreign clients and is capable of providing all kinds of legal support in India as well as outside India. The firm is well-equipped to deal with clients having family disputes pertaining to divorce, child custody, domestic violence, maintenance, etc.
Posted 4 days ago
0.0 - 1.0 years
3 Lacs
Madurai
On-site
Job description KEY RESPONSIBILITIES Operational Governance Cascade and communicate branch targets across product portfolio, create a daily plan for numbers/targets to be achieved and monitor performance to ensure the branch P&L is delivered. Generate branch revenue and grow the ticket size of gold loans as well as third party products of Muthoot FinCorp. Research local market conditions and trends, proactively scan for opportunities, identify prospective sales and expansion opportunities to meet business goals and metrics. Monitor sales targets and budgets, review branch performance and publish daily/weekly/monthly reports. Ensure timely interest collection and recovery of over dues and asset quality in the branch. Ensure operational efficiency and deliver exceptional customer service while ensuring strict adherence to policies and procedures. Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Business Development Leverage market insights to develop, plan and drive branding efforts in alignment with branch/customer requirements and budget. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Performance Monitoring Participate in branch scorecard reviews with the Area Manager to discuss overall branch performance, budgets, targets, operational challenges, issues, etc. and identify changes or interventions required. Review the achievements of team members, identify improvement areas and provide guidance, suggestions etc. to enhance individual performance. Customer Relationship Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Stakeholder Management Manage relationships with landlords, negotiate and secure rental agreements. Interact with internal stakeholders such as customer service, collections, sales team to seek/provide support to drive higher sales, on-time collections and for smooth functioning of the branch. Monitor all HR related activities and support speedy resolution of HR related complaints and queries in consultation with regional/corporate HR. Liaison with external agencies such as police, advocates for resolving customer related issues, litigations, and other statutory issues. Team Management Conduct goal setting for the team and provide required training/capability related support to ensure targets are achieved on monthly basis. Identify best practices/ R&R ideas, recognize employee achievements, and encourage excellence in the work environment. Participate in hiring process to identify the right talent for positions in the branch. Organize on the job training, roll out training programs for branch personnel and ensure they possess the level of product knowledge necessary to effectively promote/sell Muthoot's products and services. Supervise, train and mentor the branch team and build an environment where they constantly improve and learn. Compliance Uphold the vision & values of the organization, ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. KEY CHALLENGES Retention of employees in a highly competitive environment Promotion and sales of multiple financial services beyond gold loans Engaging with support functions to effectively address and resolve issues. KEY DECISIONS TAKEN Sign-off on all gold loan applications Setting up of marketing calendar, plan for sales and promotional activities in the branch. Hiring, retention and other people related decisions. KEY INTERACTIONS Internal Stakeholders External Stakeholders AM: For review of operational performance and approvals SULB: For credit checks, collections, and disbursements. NBPS: For lead management, conversion, and for EXIM products gold, mutual funds, insurance etc. Marketing: For branding and promotions related products/services (including ATL & BTL) Key customers and relationships. Eco-system partners including associations, traders, communities, Self Help Groups, NGOs etc. Regulatory bodies for compliance related matters. External vendors (Landlords, service vendors, architects, etc.) for infrastructure upkeep, contract negotiations and smooth operation of Legal: For compliances and legal related issues such as landlords, customer compliances, litigations etc. Audit: For gold inspection, branch ratings, corrective actions & regulatory compliances (branch auditors) Finance: For branch scorecards, P&L, expenses, and day-to-day financial transactions, reporting etc. Other support functions like HR, IT, Admin, etc. for administrative approvals, hiring, onboarding, training, collection related issues and support for day-to-day operations, and driving key initiatives. Internal Team: AM, CSE, BDE for operational matters, and support branches. Integrity and professional code of conduct EDUCATION / EXPERIENCE Minimum Qualification: MBA Freshers in Sales & Marketing Role: Branch ManagerIndustry Type: NBFC (Micro Finance)Department: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: Banking Operations Role: Branch Sales Manager (B2C) Industry Type: NBFC Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education PG: MBA/PGDM in Marketing
Posted 4 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description What you’ll do: Maintaining and supporting customer solution platforms Investigating and participating in resolution of the issues discovered/reported by the customer Escalating issues to the engineering team, if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Close collaboration with DevOps teams daily Working with multiple development teams in resolving the issues found Participating in the change management process, as appropriate Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use What You Need To Bring Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues 1+ years hands-on experience with Linux 1+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible 1+ years of automation using Python The candidate should have a thorough understanding of networking fundamentals (TCP/IP, UDP, DHCP, DNS, ICMP, ARP, routing and switching). A thorough understanding of microservice development architecture, Agile development model. Excellent troubleshooting skills, ability to work independently. Good understanding of networking protocols, and routing & switching technologies 1 or more years of experience with Data Representation types XML (Required) JSON YAML The ability to write different scripts languages as per solution requires some degree of knowledge. Python (required) Ruby Shell JavaScript XSLT SLAX 2y Experience in POSIX-compliant Operating systems such as GNU/Linux FreeBSD Familiarity with experience with Kubernetes and Docker Additional Skills Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job Services Job Level Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Posted 4 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Company Description Mercure Chennai Sriperumbudur:- Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Job Purpose This position is responsible for the overall financial management of the Hotel including financial reporting, budget and forecasts preparation, as well as the development and maintenance of adequate internal accounting control policies and procedures to ensure compliance with generally accepted accounting principles or international financial reporting standards. Key Interactions Internally All department heads Owner / Owner’s representative Externally Government bodies Accounting / Finance Association Banks Financial Agencies Primary Responsibilities Accounting & Finance Oversee the daily operations of the Finance department Direct and coordinate hotel financial planning and budget management functions Monitor and analyze monthly operating results against budget Direct and coordinate debt financing and debt service payments with external agencies Prepare annual reports of actual revenues, transfers, and expenses Analyze financial outlooks and prepare financial forecasts Prepare financial analysis for contract negotiations and product investment decisions Ensure compliance with local, state, and federal budgetary reporting requirements Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures Maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives Serve as primary legislative liaison relative to company financial issues Direct financial audits and provide recommendations for procedural improvements Conduct regular checks on procedures for purchasing, receiving, storing, issuing, food preparing and portioning Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the management team Constantly monitor team members performance, attitude and degree of professionalism Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication Other Responsibilities Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Main Complexity/Critical issues in the Job Ensure that both internal control as well as external expenditure must be properly recorded and handled with high integrity and honesty. Profile Knowledge And Experience Bachelor’s Degree in Accounting / Finance Additional certificate as a Certified Public Accountant (CPA) will be an advantage Minimum 5 years of experience in a senior finance or accounting position or 2 years of experience in a similar capacity High degree of professionalism with strong understanding of business acumen Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems Fully conversant in accounting principles and financial regulation standards Competencies Strong leadership and interpersonal skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Qualifications MBA Finance
Posted 4 days ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role And Responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Preferred Education Master's Degree Required Technical And Professional Expertise Able to write complex SQL queries; Having experience in Azure Databricks Preferred Technical And Professional Experience Excellent communication and stakeholder management skills
Posted 4 days ago
7.0 - 11.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements. Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration What are we looking for? Written and verbal communication Detail orientation Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and timely rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence Work collaboratively with all Internal & third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organization. Critical Thinking Problem Management Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review Change Requests, do impact analysis and cascade changes to team Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Conduct regular skip meetings to understand pulse of the team & resolve team concerns Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective. Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes Recommend cost-effective, efficient procedural or production alternatives. Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Monitor/measure performance through regular process reviews of metrics
Posted 4 days ago
10.0 - 14.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs This role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation services Employee Services - More into query/case management Actively drive & particpate in Team and Organizational events. Essentials : Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Communicates clearly and concisely, using appropriate level of detail, terminology and style. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. Team alignment and work allocation within Team to deliver business results Keep the team engaged and motivated. Have succession planning in place. What are we looking for? Written and verbal communication Detail orientation Actively participate in all process related business meeting in-person or virtually through conference calls. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits. Team Development : Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Critical Thinking Problem Management Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results. Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s business Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Escalate issues and seek advice when faced with complex issues/problems. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. Participates in various Internal or Client initiatives related to Process. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Operational Management : Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively. Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management. Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.
Posted 4 days ago
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