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Problem Manager Mphasis

4.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

As a Problem Manager & Major Incident Manager, your role involves following ITIL V4 best practices to efficiently manage IT problems and incidents, minimizing their impact on the organization. You will identify root causes, implement preventive measures, and drive continuous improvement within the IT service environment. Key Responsibilities: - Quickly assess and classify incidents to determine impact and urgency. - Identify major incidents based on predefined criteria. - Serve as the central point of contact for all major incidents. - Coordinate and lead cross-functional incident response teams. - Communicate effectively with stakeholders, including senior management, technical teams, and e...

Posted 23 hours ago

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