7992 Problem Solving Jobs - Page 43

As a Business Development Executive/Manager, your role involves collaborating with the execution teams and tele-callers to convert meetings into leads arranged by the tele-caller teams. Your keen eye for detail and proactive attitude are highly valued by the teams you lead. Your exceptional sales and operational skills enable you to go above and beyond to ensure successful project execution. Various teams rely on your guidance for prioritization and workflow management across multiple leads simultaneously, actively participating in all project phases. You will be responsible for: - Collaborating with internal teams to identify and expand opportunities within the designated territory. - Serving as the primary point of contact for customer account management. - Establishing and nurturing strong client relationships to drive long-term business partnerships. - Negotiating contracts and finalizing agreements to optimize profitability. - Demonstrating basic knowledge of digital marketing and related products. - Ensuring timely and successful delivery of solutions tailored to customer needs and objectives. - Effectively communicating project progress to internal and external stakeholders on a monthly/quarterly basis. - Developing new business with existing clients and identifying areas for sales growth. - Proficiency in basic knowledge of Google and other search engines. - Generating and presenting reports using Excel. Your profile should include: - Proven experience as a Traffic/Studio/Resource Manager in a dynamic agency environment. - Broad understanding of digital marketing practices is advantageous. - Strong organizational, time management, and problem-solving skills. - Adept at coordinating tasks, managing work schedules, and attention to detail. - Proficiency in data analysis, Excel, and numerical skills. - A people-person with positive communication and teamwork abilities. What we offer: - Exposure to leading companies in various industries across South East Asia. - Collaboration with a dynamic, highly motivated, and international team in a positive work environment. - Opportunities for personal and professional growth. To apply for this position and join the JRG team, please send your cover letter and resume to mail@jrgsofttech.in at your earliest convenience. Interviews will be scheduled within 1-2 weeks of receiving your application.,

Apurva.ai is a Bengaluru-based not-for-profit organization housed under the Centre for Exponential Change (C4EC) Foundation. We serve as a digital sense-making infrastructure for social change, empowering change leaders to address complex societal challenges using AI-powered collective intelligence. We are currently looking for an experienced Engagements Lead to join our team and support partner organizations in maximizing the value they deliver to their communities through Apurva.ai. This role calls for strong execution skills, exceptional relationship management abilities, and innovative thinking, with a hands-on approach to driving progress. The ideal candidate will have 5-8 years of experience in partner success roles, where they were responsible for aligning goals, validating use cases, overseeing onboarding processes, and ensuring consistent engagement with a focus on adoption and scalable impact. Key Responsibilities: Strategic Partnership & Vision: - Collaborate with partners to establish a shared vision for the partnership and identify optimal use cases for implementing Apurva. - Redesign existing scenarios with partners to explore new possibilities for value creation. - Engage with senior leadership and work closely with their teams to drive execution and achieve desired outcomes. - Effectively present roadmaps, demonstrations, and progress updates to both internal and external stakeholders. - Analyze problem statements deeply to ensure alignment with Apurva's offerings and the engagement goals of partner organizations. - Ensure smooth and seamless onboarding of partner organizations. Adoption & Value Realisation: - Identify relevant problem statements with partners and drive significant value creation at scale. - Collaborate closely with partner organizations to maximize the potential of Apurva and continuously realize value. - Proactively discover innovative use cases with partners to ensure sustained value creation. - Cultivate strong relationships with partners and serve as the primary point of contact for engagement initiatives. - Provide internal feedback, insights, and recommendations to enhance the partner experience. Impact & Enablement: - Develop partner journey maps and engagement strategies for the partnership lifecycle. - Document reference implementations and case studies to inspire other organizations. - Identify and share impactful stories from the field within the broader network. Performance & Stakeholder Collaboration: - Define, execute, manage, and analyze key performance indicators (KPIs) to enhance account performance and achieve scale targets. - Collaborate with internal cross-functional teams to ensure smooth delivery and maximize mutual value creation. - Facilitate network connections, collaborations, and interactions to amplify partnership value. Requirements: - Ideal candidates should be people-oriented, data-driven, proactive, and possess strong execution skills. - 5-8 years of proven experience in relationship management with partners. - Preference will be given to candidates with experience in the development sector or social impact. - Excellent interpersonal, communication, and problem-solving skills, with the ability to engage and influence stakeholders at all levels. - Experience with CRM systems and engagement/analytics tools is a plus. To apply for this position, please fill out the application form provided at: https://forms.gle/wyFkqQDGp7smv85Z8. For any queries, feel free to reach out to us via email at contact@apurva.ai.,

The Change & Release Specialist plays a crucial role as a part of the IT change management team, focusing on managing change requests throughout their lifecycle. This position also involves supporting communication, training, stakeholder engagement, and coaching service managers and suppliers on relevant processes. Key responsibilities of this role include: - Ensuring change compliance by collaborating closely with technical and business teams to guarantee that changes are adequately documented and approved before implementation - Reviewing all executed changes/releases to confirm that they have achieved their objectives in both IT and business aspects - Managing and coordinating Change Requests through the Change Management process and participating in Change Advisory Board (CAB) meetings - Representing changes in CAB meetings for approval and applying best practices in Change/Release/Problem Management to drive continuous improvement - Collaborating with various IT staff members to aid in change and problem analysis, define performance goals, and strategies - Proactively anticipating issues and escalating them to the Change Manager as needed - Monitoring and supporting change adherence with established policies, processes, and procedures - Generating metrics on Key Performance Indicators (KPIs) and sharing knowledge through Knowledge Base (KB) articles - Responding promptly and professionally to change requestor needs via email, chat, or other communication channels - Being open to working in rotational shifts if required Competencies required for this role include: - Understanding of ITIL foundation, DevOps, and Agile concepts/methodology - Knowledge of ITSM tools, reporting, and basic configuration such as ServiceNow, Remedy Force, etc. Job-specific skills necessary for this role: - Excellent verbal and written communication skills with demonstrated technical writing abilities - Proficiency in MS Word and MS Excel - Strong team player with exceptional interpersonal skills - Ability to manage multiple priorities effectively with minimal supervision - Systematic, disciplined, and analytical approach to problem-solving - Strong organizational skills and attention to detail - Customer-focused with problem-solving abilities - Teamwork, time management, logical and critical thinking skills - Basic understanding of Infrastructure and Application services - Quick learner with adaptability and leadership qualities At KONE, a collaborative and innovative working culture is fostered, emphasizing the value of each individual's contribution. Employee engagement, sustainability, ethical business practices, and a culture of trust and respect are key focus areas. Opportunities for career and personal growth are provided to help individuals achieve a healthy and balanced life.,

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while ensuring that employee, guest, and owner expectations are met. As the Assistant Manager - Laundry, your primary role will be to support the Laundry Manager in maintaining the smooth operation of the laundry department within the Rooms Division. This includes overseeing the laundry, dry cleaning, and uniform room areas. The ideal candidate should hold a diploma in Hospitality or Tourism management and have a minimum of 2 years of work experience as an Assistant Laundry Manager or Laundry Team Leader in a larger operation. Strong problem-solving, administrative, and interpersonal skills are essential for this role.,

As the Wedding & Social Events Manager at our hotel, your primary responsibility is to drive lead generation, manage, coordinate, and execute all activities related to weddings and social events. Your goal is to secure new business opportunities while ensuring exceptional service to our guests. You will be tasked with creating demand, exploring new markets, and establishing strong partnerships with B2B clients and direct customers. Your role also includes serving as a single point of contact for guests, ensuring prompt and seamless responses to their needs. Effective communication between guests and the wedding team, comprised of the Chef, F&B operations, and Front Office staff, is crucial. You will be expected to exceed objectives outlined in the Annual Marketing and Business Plan related to weddings. Attending wedding-related trade events to foster relationships, collaborating with the DOSM/DOE in forecasting procedures, and analyzing reports with the Marketing taskforce are key components of your responsibilities. Utilizing technology such as Envision and staying updated on market trends will be essential. Maintaining a database of wedding partners, reviewing event files, ensuring adherence to credit and collection procedures, and focusing on guest satisfaction from inquiry to post-event stage are vital aspects of your role. Achieving set targets for the social segment and collaborating with various departments within the hotel are also part of your duties. Financially, you will assist in budget planning, record-keeping of sales agreements, and working closely with the Food & Beverage team on catering products and pricing. Providing feedback on marketing activities and sales strategies, fostering a positive and efficient team culture, and ensuring compliance with hotel policies and regulations are additional responsibilities. Administratively, maintaining accurate records, planning efficient meetings, and safeguarding contractual and financial documents are crucial. You should possess at least 2 years of relevant experience, ideally backed by a degree or diploma in Hospitality or Tourism management. Strong problem-solving skills, interpersonal abilities, and a growth mindset are key attributes for success in this role. Your focus should be on coaching, mentoring, and empowering the team to deliver exceptional service at all times.,

You will be responsible for overseeing the efficient operation of hotel operational divisions at Grand Hyatt Gurgaon, aligning them with Hyatt International's Corporate Strategies and brand standards. Your primary focus will be on meeting the expectations of employees, guests, and owners. As the Director of Operations, you will serve as the Business Manager, ensuring the successful and profitable functioning of all operational departments in accordance with the hotel's standards. Ideally, you should possess a university degree or diploma in Hospitality or Tourism management. Additionally, a minimum of 2 years of experience working as a Director of Food and Beverage is required for this role. Strong problem-solving, administrative, and interpersonal skills are essential to excel in this position.,

The Financial Planning and Analysis Senior Lead Analyst position at Citi is a senior level role where you will be responsible for analyzing and providing insights into Citis financial results in collaboration with the Finance team. Your main goal will be to contribute to the directional strategy and offer specialized advice on evaluating financial reports for both current and projected performance. Your responsibilities will include leading the creation of financial reports, analyzing forecasts, plans, and monthly outlooks, preparing analytics for CEO reviews, conducting product profitability analysis, developing relationships with key partners, preparing presentations for the team and CFO, and ensuring compliance with applicable laws and regulations. To qualify for this role, you should have at least 10 years of relevant experience in financial services, experience in financial analysis for forecasts and budgets, proficiency in Microsoft Office tools like Excel and PowerPoint, knowledge of systems such as Oracle, Essbase, and SAP, and excellent written and verbal communication skills. The ideal candidate will have a Bachelors degree or equivalent experience, with a Masters degree being preferred. This role will be part of the Balance Sheet FP&A team within the larger Global FP&A team and will involve working closely with various finance and business teams to provide analysis and insights into Citis financial performance. Key responsibilities will include executing analysis of strategic and operating plans, forecasting, and outlooks, acting as a key contact person for senior teams, analyzing key products within Wealth Investments, managing NIR P&L and AUM balances, preparing financial reports, supporting business initiatives, and driving FP&A transformation efforts. This position is based in Mumbai and candidates should be willing to work afternoon shifts from 1 pm to 10 pm. If you are looking for a challenging role where you can utilize your financial analysis skills to contribute to Citis strategic direction and performance evaluation, then this opportunity might be the perfect fit for you. Apply now and be part of a dynamic team at Citi!,

As an Outbound Manager at Maersk, you will play a crucial role in overseeing the outbound operations within the warehouse. Your responsibilities will include managing the picking, packing, and shipping of orders efficiently and accurately. You will lead a team of outbound staff, optimize workflow, and maintain high standards of customer satisfaction and operational efficiency. Your key responsibilities will involve supervising outbound operations, ensuring timely and accurate order fulfillment, coordinating with shipping carriers, and resolving any issues related to outbound shipments. You will lead and manage a team of warehouse staff, promote teamwork and high performance, and oversee inventory management to prevent stockouts and maintain accurate stock levels. In addition, you will be responsible for developing and implementing standard operating procedures for outbound processes, identifying opportunities for process improvements, and using data and performance metrics to drive decision-making and continuous improvement. Ensuring customer satisfaction by meeting quality standards, addressing customer feedback, and collaborating with other departments will also be a part of your role. Safety and compliance will be a top priority, as you will need to ensure adherence to health and safety regulations, conduct safety training for staff, and maintain a safe working environment. Maintaining accurate records and documentation, preparing regular reports on outbound operations, and monitoring key performance indicators will also be essential aspects of your role. To qualify for this position, a Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred. You should have proven experience in warehouse operations with a focus on outbound processes, including supervisory or managerial experience of at least 6 years. Strong understanding of outbound logistics, inventory control, warehouse management systems, excellent leadership, organizational, and communication skills, proficiency in Microsoft Office Suite and warehouse management software, and the ability to analyze data and implement effective solutions are required. Knowledge of health and safety regulations and best practices in warehouse management will also be beneficial. At Maersk, we value your skills and expertise, and we are committed to providing a dynamic environment where your contributions will be recognized and rewarded. Join us in simplifying daily trade and becoming a part of a global expert in integrated logistics. Go big, join Maersk!,

At Oracle Cloud Infrastructure (OCI), the future of the cloud for Enterprises is being built by a diverse team of fellow creators and inventors. Acting with the speed and attitude of a start-up, while also possessing the scale and customer-focus of the leading enterprise software company worldwide, values are at the core of OCI, ensuring the delivery of excellence. The commitment to equity, inclusion, and respect for all is unwavering, reflecting in both products and actions. Continuous learning and growth opportunities are embraced to advance careers and personal development, challenging each other to surpass previous limits in order to shape a brighter future. As a Principal Software Engineer on the Marketplace team at OCI, you will play a pivotal role in leading development efforts to create the technology platform serving as the central marketplace for cloud software offerings. Working alongside a team of skilled software engineers, the focus is on expanding and enhancing the service provided. The Marketplace team is tasked with constructing the services enabling customers to purchase pre-configured software installations on their preferred platform. The challenges span the entire stack, from back-end distributed services operating at cloud scale to e-commerce transactions and user-interfacing web applications. This position is ideal for individuals with experience in designing distributed systems, proficient in coding across the full stack (UI, APIs, databases, cloud infrastructure services), promoting operational excellence, guiding junior engineers, and fostering development process improvements in a start-up setting. **Responsibilities:** - Leading system design of major features and services - Mentoring other engineers - Writing high-quality code efficiently - Enhancing code coverage and automation of testing and deployments **Basic Qualifications:** - Bachelor's or Master's Degree in Computer Science, Computer Engineering, or related technical field - 7+ years of software development experience - Strong foundation in algorithm design, problem-solving, and complexity analysis - Experience in designing, launching, and maintaining distributed systems at scale - Proficiency in programming languages like Java, Python, Golang, etc. - Expertise in web application development, REST API design, and proficiency in SQL and relational databases **Preferred Qualifications:** - Experience in building e-commerce platforms - Knowledge of virtualization and orchestration stacks - Experience in developing and deploying software services with cloud infrastructure providers - Ability to design and collaborate on creating simple and effective User Experience (UX) Oracle, a global leader in cloud solutions, leverages cutting-edge technology to address current challenges. With a legacy of over 40 years, Oracle continues to thrive by partnering with industry leaders across various sectors, operating with integrity and fostering a culture of true innovation through inclusivity. The commitment to building an inclusive workforce that offers opportunities for all is unwavering, promoting work-life balance and providing competitive benefits based on parity and consistency. Flexible medical, life insurance, retirement options, and volunteer programs are among the many ways Oracle supports its employees. Inclusivity is a key focus throughout the employment process, with a commitment to accommodating individuals with disabilities. For accessibility assistance or disability-related accommodations, reach out via email at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

As a Manager at The ThickShake Factory, you will play a crucial role in managing account communication related to promotions and execution opportunities to the frontline team. Your responsibilities will include overseeing the smooth execution of sales promotional strategies, such as sales schemes, campaigns, test marketing, free sampling, and demonstration programs for market development. Maintaining a strong customer focus is essential in this role. You will be expected to proactively identify opportunities to improve customer service, respond quickly and effectively to customer problems, and collaborate with other functions/departments to meet customer needs. Additionally, you will be responsible for executing the business plan and effectively communicating the strategy to drive revenue and results. Anticipating the financial impact of business plans and actions on both the organization and the customer is a key aspect of this role. You will need to proactively resolve issues, identify improvements, and make informed trade-offs of time, effort, and resources to manage multiple demands effectively. Achieving monthly, quarterly, and yearly business plans will be a primary focus. Collaboration with the extension team will be necessary to update customer feedback in areas such as marketing, operations support, stock alignment, and in-store support for sales improvement. Timely summarization and dissemination of information to all relevant parties will be crucial to avoid any unnecessary surprises. If you are a proactive and strategic thinker with strong communication and organizational skills, this role offers an exciting opportunity to drive business growth and enhance customer satisfaction at The ThickShake Factory.,

Job Description: 5 +years of experience in Java development. Proficiency in Core Java/J2EE, data structures/algorithms, and design patterns. Hands-on experience in Java web development and microservices architecture. Strong knowledge of Java frameworks such as Spring and Hibernate. Experience in building RESTful microservices and web services. Skills: Java+ Spring Boot+ Microservices+ Data structures Algorithms+ Oops+ Multithreading+ Collections+ Problem Solving Interested candidates Connect and grab the opportunity, It&aposs for one of largest Banking domain. Kindly share your resumes to [HIDDEN TEXT] I will connect with you shortly. Show more Show less

Location : Marathahalli, Bangalore Job Type : Full-time (6 days working; weekly off on Sundays) Designation : Account Executive About The Role Were looking for an experienced Account Executive to be based at our clients office in Marathahalli. This role will work directly with insurance partners to ensure seamless daily operations, proactively manage escalations, and support the onboarding of new insurers. The ideal candidate should be detail-oriented, comfortable coordinating across teams, skilled at working with data, and most importantly able to take complete ownership and accountability for operational processes and outcomes. Key Responsibilities Ensure smooth day-to-day operations with insurer partners, tracking and closing tasks promptly Act as the primary point of contact for insurers, addressing queries and concerns professionally and quickly Take full accountability for daily processes, driving operational efficiency and accuracy Identify and resolve escalations in collaboration with internal teams to maintain high service levels Coordinate and execute the onboarding process for new insurers, ensuring process compliance and documentation readiness Analyze operational data to identify trends, forecast volumes, and recommend improvements Collaborate closely with internal teams (operations, tech, finance, etc.) to align efforts and enhance processes Requirements Prior experience as an Account Executive or in an operational role working with insurers (mandatory) Strong communication and relationship management skills Detail-oriented and highly organized, with the ability to multitask and prioritize effectively Ability to analyze data and use insights to drive operational decisions Proactive, accountable, and committed to delivering operational excellence Skills: sales,communication,market trend analysis,operational efficiency,problem solving,relationship management,data analysis,key account development,escalation management,escalation handling,operations execution,crm software,microsoft office suite,account management Show more Show less

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Our workplace embraces diversity and inclusion; it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. Encouraging you to take every opportunity to further your career within our global team. Applies broad expertise and knowledge in highly specialized fields or related disciplines. Leads and contributes to the development of company objectives and principles to achieve goals creatively. Recognized as a subject matter expert internally, working on significant issues requiring evaluation of intangibles. Focuses on providing thorough leadership and working on projects requiring understanding of the wider business. Requires conceptual thinking and analysis of intangibles to understand advanced issues and implications for developing solutions with longer-term impacts. Advises on and conveys advanced information, persuading diverse stakeholders/audiences. Creates formal networks involving coordination among groups. Translates functional vision into plans for a discipline and guides their execution. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Accountable for own or team results, potentially impacting the entire function. May direct project teams" activities. Workplace type: Hybrid Working Equal Opportunity Employer,

The position requires supporting the design, development, and transition to production of Electronics packaging solutions for various applications. As a member of the team, you will collaborate with multi-disciplined engineers to design, layout, and document electronic, electrical, and mechanical assemblies. Your responsibilities will include circuit design, PCB layout, material selection, part modelling, thermal/mechanical analysis, EMI-EMC analysis, and process optimization. You will also interact with sourcing, suppliers, engineering teams, and production operations to address electronics packaging issues effectively. You will be responsible for designing, developing, and validating new electronics packaging solutions while ensuring compliance with standards such as MIL-STD, UL, EN, CSA, CE, and EV (AIS-138) charging standards. Conducting detailed component-level analysis to identify stress factors, surveying advanced circuit topologies, and developing mixed-mode circuits for power electronics applications will be part of your role. Additionally, you will work on consolidating discrete components to hybrid ICs, integrating power modules, cooling, gate drives, discrete components, and sensors in one package, and generating BOM from conceptual designs. Your tasks will also involve planning, directing, and completing product/part testing and validation, benchmarking competitive solutions, understanding customer technical needs, resolving customer complaints, and addressing manufacturing, quality, and purchasing issues. Additionally, you will manage product line cost reduction initiatives and reliability improvement initiatives effectively. To qualify for this role, you should hold a B.E/ B. Tech in Electrical Engineering/ Electronics with 5 to 8 years of relevant experience. Knowledge of Stepper/ BLDC/ DC motors and controllers, design of SMPS based power supplies from 1-15kW, working knowledge of power devices such as SCR, GTO, MOSFET, and IGBT, power budget calculations for AC & DC power systems, circuit design, PCB layout, understanding CAD designs, design for manufacturability, EMI/EMC circuits, strong engineering documentation skills, and good problem-solving abilities are essential. Being highly motivated, a self-starter, confident, possessing excellent interpersonal skills, and having an analytical blend of mind will be advantageous for this role.,

Summary Technical expert with depth or breadth of knowledge within Quality Review and Audit. Applies standard techniques and procedures to routine instructions but requiring professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. Develops and distributes audit reports. Assists with third party audits by completing questionnaires, validating selected claims, responding to errors, etc. Identifies and recommends changes to improvements in department processing and procedures and assists in the development of audit guidelines. May develop and/or recommend training programs to address error trends. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision. Job Location: Bengaluru, India (Work from office) Work Shift US Shift - 17:00 to 02:00 IST Responsibilities Completes audits to ensure claim advocates understanding of current Cigna policies and procedures, including job aids, Articles, and alerts. This includes claim processing guidelines, regulatory requirements, contractual benefits, and specific customer circumstances. Understanding of the appropriate application of claim and other directional documents/tools is a key component of the quality assurance auditing process. Interfaces with matrix partners in relation to quality audit process, specifically address gaps identified through audit process and recommendations for gap closure. Completes review of documents related to audits to help ensure direction is clear and consistent with processing of work. Provides feedback to operations where updates may be required to drive consistency and accuracy. Completes inter-rater reliability exercises with peers, other quality roles and business owners to provide insight into review process. Understanding of the appropriate standard operating procedures and other directional documents/tools is a key component of the quality assurance auditing process. Provides a quality review voice in various workgroups pertaining to workflows, documentation and issues driving errors, in an attempt to continuously improve results. Supports, educates, and reinforces the workflows, processes, tools for the nurses. Provides support for internal and GSP sites based on business needs. Support Coaching and Training program and responsibilities when needed to Support for Business needs and requirements which could include answering Q&A, facilitate trainings, and Coachings. Qualifications Overall 5+ years of experience in Healthcare Claim Adjudication process (in that min 1.5 years of auditing experience). US & International claims experience preferred. At least 1+ year Diamond claim processing experience required. Customer Service Driven; ability to meet and exceed the internal partner and external customer expectations. Proven outcomes in critical thinking and decision-making outcomes. Proven outcomes in problem solving skills; utilization of technical skills and resources to ensure accuracy of final resolution. Proven process improvement skills: ability to assess trends, processes, and barriers to drive positive outcomes for claim resolutions. Must be comfortable and effective working in a diverse environment; office and/or virtual environment (if any). Strong organization and time management skills; effectively adapts to multiple and/or competing priorities. Strong communication skills, both verbal and written; ability to adapt communication to the individual or audience. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Show more Show less

Summary Technical expert with depth or breadth of knowledge within Quality Review and Audit. Applies standard techniques and procedures to routine instructions but requiring professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. Develops and distributes audit reports. Assists with third party audits by completing questionnaires, validating selected claims, responding to errors, etc. Identifies and recommends changes to improvements in department processing and procedures and assists in the development of audit guidelines. May develop and/or recommend training programs to address error trends. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision. Job Location: Bengaluru, India (Work from office) Work Shift US Shift - 17:00 to 02:00 IST Responsibilities Completes audits to ensure claim advocates understanding of current Cigna policies and procedures, including job aids, Articles, and alerts. This includes claim processing guidelines, regulatory requirements, contractual benefits, and specific customer circumstances. Understanding of the appropriate application of claim and other directional documents/tools is a key component of the quality assurance auditing process. Interfaces with matrix partners in relation to quality audit process, specifically address gaps identified through audit process and recommendations for gap closure. Completes review of documents related to audits to help ensure direction is clear and consistent with processing of work. Provides feedback to operations where updates may be required to drive consistency and accuracy. Completes inter-rater reliability exercises with peers, other quality roles and business owners to provide insight into review process. Understanding of the appropriate standard operating procedures and other directional documents/tools is a key component of the quality assurance auditing process. Provides a quality review voice in various workgroups pertaining to workflows, documentation and issues driving errors, in an attempt to continuously improve results. Supports, educates, and reinforces the workflows, processes, tools for the nurses. Provides support for internal and GSP sites based on business needs. Support Coaching and Training program and responsibilities when needed to Support for Business needs and requirements which could include answering Q&A, facilitate trainings, and Coachings. Qualifications Overall 5+ years of experience in Healthcare Claim Adjudication process (in that min 1.5 years of auditing experience). US & International claims experience preferred. At least 1+ year Diamond claim processing experience required. Customer Service Driven; ability to meet and exceed the internal partner and external customer expectations. Proven outcomes in critical thinking and decision-making outcomes. Proven outcomes in problem solving skills; utilization of technical skills and resources to ensure accuracy of final resolution. Proven process improvement skills: ability to assess trends, processes, and barriers to drive positive outcomes for claim resolutions. Must be comfortable and effective working in a diverse environment; office and/or virtual environment (if any). Strong organization and time management skills; effectively adapts to multiple and/or competing priorities. Strong communication skills, both verbal and written; ability to adapt communication to the individual or audience. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Show more Show less

Summary Technical expert with depth or breadth of knowledge within Quality Review and Audit. Applies standard techniques and procedures to routine instructions but requiring professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. Develops and distributes audit reports. Assists with third party audits by completing questionnaires, validating selected claims, responding to errors, etc. Identifies and recommends changes to improvements in department processing and procedures and assists in the development of audit guidelines. May develop and/or recommend training programs to address error trends. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision. Job Location: Bengaluru, India (Work from office) Work Shift US Shift - 17:00 to 02:00 IST Responsibilities Completes audits to ensure claim advocates understanding of current Cigna policies and procedures, including job aids, Articles, and alerts. This includes claim processing guidelines, regulatory requirements, contractual benefits, and specific customer circumstances. Understanding of the appropriate application of claim and other directional documents/tools is a key component of the quality assurance auditing process. Interfaces with matrix partners in relation to quality audit process, specifically address gaps identified through audit process and recommendations for gap closure. Completes review of documents related to audits to help ensure direction is clear and consistent with processing of work. Provides feedback to operations where updates may be required to drive consistency and accuracy. Completes inter-rater reliability exercises with peers, other quality roles and business owners to provide insight into review process. Understanding of the appropriate standard operating procedures and other directional documents/tools is a key component of the quality assurance auditing process. Provides a quality review voice in various workgroups pertaining to workflows, documentation and issues driving errors, in an attempt to continuously improve results. Supports, educates, and reinforces the workflows, processes, tools for the nurses. Provides support for internal and GSP sites based on business needs. Support Coaching and Training program and responsibilities when needed to Support for Business needs and requirements which could include answering Q&A, facilitate trainings, and Coachings. Qualifications Overall 5+ years of experience in Healthcare Claim Adjudication process (in that min 1.5 years of auditing experience). US & International claims experience preferred. At least 1+ year Diamond claim processing experience required. Customer Service Driven; ability to meet and exceed the internal partner and external customer expectations. Proven outcomes in critical thinking and decision-making outcomes. Proven outcomes in problem solving skills; utilization of technical skills and resources to ensure accuracy of final resolution. Proven process improvement skills: ability to assess trends, processes, and barriers to drive positive outcomes for claim resolutions. Must be comfortable and effective working in a diverse environment; office and/or virtual environment (if any). Strong organization and time management skills; effectively adapts to multiple and/or competing priorities. Strong communication skills, both verbal and written; ability to adapt communication to the individual or audience. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Show more Show less

Elevate Your Impact Through Innovation and Learning: Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With presence in more than 45 countries across five continents, we excel in leveraging stateof-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all. About Insights & Advisory (IA): Our Insights and Advisory team plays a crucial role in providing strategic guidance and data driven insights to organizations. By analyzing market trends, consumer behavior, and business data, our team helps decision-makers make informed choices that can positively impact their organization&aposs performance and bottom line. We work across diverse industries and sectors like Technology, Industrials, Energy, Chemicals, Life Sciences and Logistics, including market research, strategy, sales and marketing, R&D, and more. What you will be doing at Evalueserve: Experience Requirements: Possess a minimum of 7 years of expertise in Business Research and Program Management, with a substantial 3-4 years dedicated to consulting. This consulting experience should ideally be acquired from premier or boutique management consulting firms, or in a corporate strategy role. Analytical Proficiency: Demonstrate strong analytical capabilities, utilizing a framework-based approach to effectively structure and solve complex business problems. Stakeholder Engagement: Collaborate with senior team members and engage individually with senior stakeholders within client organizations. This involves comprehending the overarching objectives and tailoring consulting/strategy solutions accordingly. Hands-On Approach: Exhibit a hands-on approach to ensure the practicality and high quality of day-to-day work, driving towards optimal outcomes. Cross-Collaboration Skills: Work seamlessly with parallel teams such as data analytics and business research, fostering collaboration to develop cohesive solutions. Convey results convincingly. Proactive Problem Solving: Proactively identify challenges within key engagements and develop innovative solutions/frameworks in the realms of business and go-to-market (GTM) strategy to effectively address client issues. Interpersonal and Presentation Skills: Possess exceptional interpersonal and presentation skills, with the ability to articulate business value propositions persuasively. Executive Collaboration: Bring prior experience of collaborating closely with C-suite executives and other senior stakeholders. What were looking for: Seasoned consulting and business research professional with a strong focus on Information Technology and Communication /Telecom industry. Flair to work across different sectors within the Information Technology and Communication value chain Good knowledge of upcoming trends and innovations Strong business acumen o Proven track record in working creatively and analytically in a problem-solving environment Outstanding track record of managing teams/people Exceptional interpersonal and presentation skills - ability to convey business value propositions to client stakeholders. - Graduation degree required with strong academic credentials MBA form a premier B-school (preferable) Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances. Please Note : We appreciate the accuracy and authenticity of the information you provide, as it plays a key role in your candidacy. As part of the Background Verification Process, we verify your employment, education, and personal details. Please ensure all information is factual and submitted on time. For any assistance, your TA SPOC is available to support you . Show more Show less

1. Respond to customer inquiries and resolve issues in a timely and efficient manner. 2. Provide accurate and helpful information about our products/services to customers. 3. Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed. 4. Document customer interactions and maintain accurate records of customer issues and resolutions. 5. Meet customer satisfaction and first-call resolution targets. 6. Collaborate with internal teams, such as sales and product, to resolve customer issues and improve overall customer experience. 7. Stay up-to-date with product knowledge and industry trends to provide informed support to customers.

Key Responsibilities: ???? Lead SAP SD implementations, ensuring successful delivery across multiple projects. ???? Manage a team of 3-4 consultants in at least one project. ???? Configure and optimize SAP SD modules, including customer master, sales order processing, pricing procedures, and IDOCs. ???? Handle B2B order lifecycle management, including sales orders, delivery, shipping, third-party sales, and shipments. ???? Ensure seamless SAP SD integration with Salesforce, TM, EWM, and FI. ???? Design and maintain database structures and integrations to facilitate business processes. ???? Establish best practices, guidelines, and procedures for SAP SD implementations. ???? Troubleshoot and resolve SAP SD-related issues, ensuring smooth business operations. Required Skills & Qualifications: ? Expertise in SAP SD module, including pricing procedures, condition types, and customization. ? Strong experience in SAP SD integration with both internal and external applications. ? Hands-on experience in configuring sales document types, item categories, schedule line categories, output determination, and copy control. ? Proven ability to lead and manage teams in SAP SD projects. ? Excellent problem-solving, analytical, and communication skills. This role offers an exciting opportunity to work in a dynamic environment, contributing to end-to-end SAP SD implementations and integrations.

Spes Manning Solutions is actively seeking dedicated and customer-focused individuals to join our team as a Customer Support Representative . We are looking for talented professionals who are eager to provide excellent support via an international voice and blended process. This is a great opportunity for both freshers looking to launch their career and experienced candidates aiming for a role with great benefits and growth potential. Key Responsibilities Deliver excellent customer support by responding to queries and providing solutions over the phone and via email/chat. Resolve customer issues promptly and professionally to ensure a positive customer experience. Maintain high standards of service to enhance overall client satisfaction. Adhere to company protocols and contribute to a collaborative team environment. Who We're Looking For Experienced Candidates: A track record of success in an international voice/blended support role. Strong verbal and written communication skills are essential. The ability to handle complex customer interactions with confidence. Freshers: Good English communication skills are a must. An eagerness to learn and grow in the customer service industry. A positive and proactive attitude towards problem-solving. Why Join Us Salary Range: ?3 LPA to ?6.5 LPA , based on your experience and skills. Schedule: 5 working days with 2 rotational days off. Shifts: Rotational shifts to ensure a balanced work schedule. Transport: Complimentary two-way cab service for a hassle-free commute. Growth: Opportunities for professional development and career advancement. Interested Let's Get in Touch! To apply for this role, please call or WhatsApp your resume to: Sakshi Phone: 7447716444 Email: [HIDDEN TEXT]

Spes Manning Solutions is seeking a motivated and customer-focused Customer Support Executive to join our team in Pune, with a specific focus on our Viman Nagar operations. This is an exciting opportunity for professionals at all experience levels, from freshers with great communication skills to seasoned individuals with a background in international BPO. You will be a key part of our team, providing exceptional support to our global clientele. Key Responsibilities Handle international voice and blended customer queries in a professional and efficient manner. Resolve issues and provide solutions with a customer-first attitude . Ensure high levels of customer satisfaction by delivering quality service. Maintain data accuracy and adhere to call quality standards as per company guidelines. Skills & Qualifications Skills Required: Strong spoken English and clear communication skills are essential. Willingness to work night/rotational shifts . A positive attitude and a passion for customer service. Qualifications: Freshers with good communication skills are welcome to apply. Prior international BPO experience is a bonus. Why Join Us Attractive Salary of up to ?6 LPA , based on your experience and skills. Performance Incentives to reward your hard work. 5 Days Working with 2 rotational days off. Both-way cab facility will be provided for your convenience. A professional and supportive work culture. On-the-job training and excellent career growth opportunities . How to Apply To apply for this role, please contact us directly: HR S.Sakshi Phone: 9156044438 Email: [HIDDEN TEXT]

Spes Manning Solutions is hiring for a Customer Support Associate to join our dynamic team in Pune. This is an excellent opportunity for dedicated individuals to work in an International Voice and Blended Process , providing exceptional service to our global clients. We are looking for talented professionals, both freshers and those with experience, who are ready to excel in a fast-paced and supportive environment. Roles & Responsibilities Respond to customer inquiries with professionalism and courtesy via Voice, Blended (Email/Chat) platforms. Problem Solve effectively by identifying the root cause of customer issues and finding efficient resolutions. Maintain accurate records of all customer interactions and feedback. Collaborate with team members to ensure a high level of customer satisfaction. Qualifications Education: Graduate freshers are welcome to apply. Experience: Fresh graduates, as well as undergraduates or graduates with one year of BPO experience , are eligible. Communication: Excellent communication skills are essential for this role. Availability: Must be able to work UK, US, and rotational shifts . Compensation & Benefits Salary: Freshers: ?16,000 to ?25,000 per month. Experienced Candidates: Salary will be determined based on your experience. Incentives: Performance-based incentives are provided. Perks: Both-side cab facility will be provided. PF and other allowances. 5 days working , with 2 days off per week. Note: We do not charge any fee for our services. How to Apply This position requires immediate joining , and there will be no virtual rounds. If you are interested, please contact us or share your updated CV. HR AKANKSHA Phone: 8956822344 Email: [HIDDEN TEXT] References are highly appreciated!

We are seeking a proactive Customer Support Associate to deliver exceptional customer service. You will be responsible for handling customer inquiries, providing timely and accurate solutions, and ensuring a positive experience across all interactions. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a dynamic environment. Roles & Responsibilities: Handle customer inquiries, complaints, and feedback through various channels (e.g., phone, email, chat). Provide timely and accurate information to customers regarding products, services, and policies. Investigate and resolve customer issues efficiently, escalating complex cases when necessary. Document all interactions and resolutions accurately in the CRM system. Maintain a high level of professionalism and customer satisfaction. Collaborate with internal teams to ensure seamless service delivery. Skills Required: Excellent verbal and written communication skills. Strong problem-solving abilities. Customer-centric attitude with a focus on delight. Ability to multitask and manage time effectively. Proficiency in using CRM software and other customer support tools. Patience and empathy when dealing with diverse customer needs. Adaptability to a fast-paced environment. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Description We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for individuals with 1-5 years of experience in customer service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints effectively while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with other departments to ensure seamless service delivery. Identify and escalate issues to higher management when necessary. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of customer service principles and practices.