366 Problem Resolution Jobs - Page 9

You are invited to join our team at Echor Hotels & Resorts as a Reservation Manager. If you possess a strong passion for guest service, exceptional leadership abilities, and have prior experience in hotel reservations, this exciting opportunity is tailored for you! Your primary responsibilities will include overseeing reservation operations to ensure a seamless guest booking process. You will be tasked with responding to guest feedback promptly to enhance their overall experience. Additionally, you will be responsible for maintaining accurate inventory updates across various online travel agencies (OTAs), direct websites, and B2B channels. Collaborating closely with the sales, marketing, and...

As an Assistant Manager - Client Service at Pacifica Companies" Amara Project in Ahmedabad, you will play a vital role in managing end-to-end client interactions and ensuring exceptional customer service throughout the project lifecycle. Your primary responsibilities will include serving as the main point of contact for customers post-booking, coordinating with internal departments for seamless service delivery, resolving customer queries and escalations, and ensuring compliance with quality and regulatory standards during the handover process. You will be tasked with maintaining accurate client records using CRM tools, conducting final inspections and snag rectifications, coordinating hando...

As a key player in the global markets such as healthcare, mobility, connectivity, general industry, and food & beverage, Datwyler is dedicated to producing high-quality elastomer components that contribute to the safety of patients and drivers worldwide. With over 25 production sites across four continents, sales in more than 100 countries, and a team of over 8,000 employees, Datwyler is a high-tech company headquartered in Switzerland with annual sales exceeding CHF 1,000 million. At Datwyler, our employees are at the core of our success. We value respect, trust, and appreciation among team members, with strong roots and values deeply ingrained in our 100-year corporate history. Join our ex...

As a Quality Manager at our organization, your key responsibilities will include focusing on various deliverables such as reducing the Cost of Poor Quality (COPQ), Call Rate & Return Reduction, ensuring flawless launches of outgoing products, enhancing QMS, Radar Score, and Supplier Upgradation Roadmap. You will be instrumental in improving the quality maturity progression score, Tier 2 Supplier PPM Reduction, and Rolling Throughput Yield. Your role will also involve building the competency of the team at the supplier through effective training programs. Collaboration with different functions is crucial for formulating New Product Introduction Gate-wise quality deliverables by conducting Qua...

As a Team Leader, you will be responsible for managing a team of 15-20 resources on a day-to-day basis. Your primary focus will be on planning, operation, and problem-solving to ensure the delivery of consistently superior quality. You will be required to develop your team and independently handle the transitioning of new procedures. It will be crucial for you to drive your team to be client/customer-focused, providing necessary training and development opportunities. You will take ownership of service level components, quality, and targets, while motivating the team to achieve management goals. In this role, you will need to effectively track and analyze the performance of individual team m...

As an experienced Customer Care Team Manager in a BPO environment, you will be responsible for leading a team of customer care professionals to deliver exceptional customer service. Your role will involve managing day-to-day operations, monitoring team performance, and ensuring customer satisfaction through effective communication and problem resolution. In addition, you will be required to maintain performance metrics, report to senior management, and implement improvement initiatives to enhance team performance and operational processes. Key Responsibilities: - Leading, managing, and motivating a team of customer care representatives in a BPO setting. - Overseeing day-to-day operations to ...

As a Sr. Executive - Project Outward, your primary responsibility is to ensure the quality check before dispatch of all products. You will conduct a thorough inspection to verify that each item meets the required specifications, is defect-free, and aligns with the company's quality standards. Collaborating with the Stock team, you will address any discrepancies to prevent customer complaints, returns, and order rejections stemming from quality concerns. Proper packaging plays a crucial role in preventing product damage during transportation. You will be in charge of securely packing all goods using appropriate materials and following standardized packaging guidelines. Special attention will ...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

You will be joining a global digital solutions and technology consulting company headquartered in Mumbai, India, with a focus on innovation and ethical practices. The company operates in various industry sectors, including BFSI, TMT, Healthcare & Life Sciences, and Manufacturing & Consumer, serving a diverse client base worldwide. With a workforce of around 86,000 professionals spread across 40 countries, the company aims to drive digital transformation and value for its clients through Enterprise AI, Data & Analytics, and Product Engineering. **Job Title**: End user Computing **Location**: Bangalore **Experience**: 7+ years **Job Type**: Contract to hire **Notice Period**: Immediate joiners...

The role aims to provide effective technical support to the process and proactively resolve client issues either directly or through timely escalation to adhere to process SLAs. Responsibilities include managing transactions, handling help requests from clients via telephone and/or emails, documenting pertinent end user information, updating availability in the RAVE system, recording and tracking all queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, learning product details, analyzing call logs to identify trends, updating self-help documents for customers, escalating serious client issues to Team leader, ensu...

As a member of the Stripe Delivery Center (SDC) team, you will play a crucial role in monitoring and responding to performance issues for users, conducting investigations to identify root causes, and communicating findings to various stakeholders including the account team, banking partners, and card networks. Your responsibilities will also include responding to performance inquiries from internal teams, interfacing with financial partners worldwide to resolve operational breakages, and providing fast and accurate support to partners facing complex inquiries. You will collaborate with both internal and external teams to ensure the accuracy of financial data, introduce data and process effic...

You will be responsible for continuously monitoring various operations systems (mechanical, electrical, IT, etc.) to ensure optimal performance. It will be your duty to perform routine maintenance to prevent system failures effectively. In case of technical issues or equipment malfunctions, you are expected to quickly diagnose and resolve them. Coordination with cross-functional teams will be necessary to implement solutions promptly. Your role will involve analyzing workflows and processes to identify inefficiencies and recommending/implementing improvements to enhance productivity and reduce costs. Ensuring safety compliance by adhering to safety regulations and industry standards will be ...

You are looking for a talented Base24 Classic/EPS Developer with at least 6 years of experience to join our team in Pune on a full-time basis. As a Developer, you will be responsible for having a deep understanding of BASE24 application architecture and design. Your role will involve developing and troubleshooting with excellence, ensuring the availability of the environment during ST, SIT, and UAT phases, and handling system failure errors efficiently. You should possess expertise in ATM & POS functionality, Transaction Switching, and EMV. Understanding Base24 source codes, change and release management, debugging applications, and resolving problems are essential skills required for this r...

As the General Manager for Key Accounts, you will be responsible for overseeing and managing the company's most significant and strategic customer accounts. Your role will involve developing and implementing account strategies to drive growth and maintain strong relationships with key clients. Building and sustaining long-term relationships with key stakeholders and decision-makers within client organizations will be crucial in ensuring high levels of customer satisfaction and retention. You will be expected to identify and pursue opportunities for revenue growth through upselling and cross-selling within key accounts. Conducting market research and analysis to understand client needs and in...

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service while defining user guidelines. Develop company systems for customer interaction, voice response, and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Aid the HR department in.,

You are an experienced technical professional in the food and beverage service industry, dedicated to providing exceptional guest experiences at Four Seasons Hotel Mumbai. Your role involves executing tasks assigned by your supervisor, maintaining high standards of hygiene and orderliness in the work area, taking guest orders, serving food and beverages, and ensuring genuine hospitality in all interactions. In addition to your general responsibilities, you are expected to adhere to the hotel's code of conduct and grooming standards, actively participate in briefings and meetings, maintain a clean and safe work environment, and assist colleagues during peak times. You will describe menu items...

You will be responsible for maintaining computer networks and resolving any issues that may arise with them. Your duties will include supporting and maintaining the customer's or client's network and in-house servers, configuring them as needed, and developing plans for installing new server hardware and applications. It will be essential for you to regularly check for updates or upgrades and implement them when necessary. Your role will also involve supporting 3rd party computer applications, ensuring network connectivity and security, and monitoring network performance, including availability, utilization, and latency. To enhance efficiency, you will need to conduct regular testing to iden...

As an IT Staffing Sales Executive/Business Development professional, you will leverage your strong sales and business development skills to drive growth within the IT staffing industry in Bengaluru, India. Your primary focus will be on identifying new business opportunities, cultivating client relationships, and achieving sales targets by delivering top-tier IT staffing solutions. Key Responsibilities: - Identify and cultivate new client accounts for IT staffing services, with a particular emphasis on the local market. - Utilize networking, cold calling/email outreach, and existing business connections to generate leads and expand your client base. - Develop innovative strategies to engage n...

You should have at least 6 years of experience in designing and developing enterprise and/or consumer-facing applications using technologies like JavaScript, Node.js, ReactJS, Angular, SCSS, CSS, and React Native. Additionally, you should have 3+ years of experience in leading teams and taking responsibilities to ensure timely delivery. It is essential to have hands-on experience with both SQL and NoSQL databases, as well as working in a Linux OS environment. Strong debugging and problem-solving skills are crucial for this role. Moreover, you should be proficient in developing responsive web applications and possess excellent communication skills to interact effectively with customers. An ea...

You should hold a Bachelor's degree in Physics, Mathematics, Engineering, Metallurgy, or Computer Science, along with an MSc in a relevant field such as Physics, Mathematics, Engineering, Computer Science, Chemistry, or Metallurgy. Additionally, you should possess at least 8 years of experience in Data Science and Analytics delivery. Your expertise should include deep knowledge of machine learning, statistics, optimization, and related fields. Proficiency in programming languages like R and Python is essential, as well as experience with machine learning skills such as Natural Language Processing (NLP) and deep learning techniques. Furthermore, you should have hands-on experience with deep l...

As a Production Drawing Specialist, your primary responsibility will be to develop detailed production drawings for furniture items based on initial designs and specifications. It is crucial to ensure that the drawings you create include all necessary technical details, dimensions, and assembly instructions to guide the manufacturing process effectively. In addition to production drawings, you will also be responsible for generating comprehensive cutting lists that outline the materials needed for production, including dimensions and quantities. Collaborating with suppliers to ensure the availability and suitability of materials listed for the intended designs will be essential to streamline...

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

We are a fast-growing, excellence-oriented mutual fund distribution and fintech firm with a focus on delivering exceptional solutions to our clients. As we grow our operations catering to domestic/NRI /retail and ultra-HNI clients, we are seeking a focused, detail-oriented, and empathetic Client Relationship Associate to join our team. Who are we Cambridge Wealth is a respected brand in the wealth segment, having won awards from BSE as well as Mutual Fund houses. Our clients include renowned professionals from various industries. To learn more about us, visit www.cambridgewealth.in What you will do: Client onboarding: Facilitate smooth onboarding of new clients, including High Net Worth Indi...

As a Travel Consultant at Gyan Rachana Tours and Travels, you will play a crucial role in creating seamless and unforgettable travel experiences for our clients. You will work closely with customers to understand their preferences, provide expert recommendations, and book travel arrangements including flights, accommodations, tours, and activities. Your goal is to ensure that each client's journey is stress-free, exciting, and tailored to their individual needs. Engage with clients to understand their travel needs, preferences, and budgets, offering personalized travel recommendations and solutions. Handle all aspects of booking flights, accommodations, car rentals, tours, and other travel s...

As a Customer Service Representative at EaseMyTrip, your primary responsibility will be to provide exceptional customer service and resolve customer queries efficiently over voice-based phone service. You will be the frontline support for customers across various communication channels such as telecommunication, email, and chat, ensuring that customer requirements are met with a first contact resolution approach. Your duties will include clarifying customer requirements, probing for and confirming understanding of their concerns, and greeting customers in a courteous, friendly, and professional manner following established procedures. It is essential to listen attentively to customer needs a...