149 Problem Resolution Jobs - Page 6

Looking for an enthusiastic Customer Success - Lead with 4+ years who will be responsible for managing company B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes

Looking for an enthusiastic Customer Success - Lead with 4+ years who will be responsible for managing company B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes

Responsibilities: * Create Marketing Strategies and product learning with market adaptability. * Manage sales team, oversee plant operations, ensure quality control. * Need Quote preparation skill and Customer interaction. Annual bonus Travel allowance Sales incentives Performance bonus

Resolve customer inquiries via Call Provide accurate and up-to-date information about products & services Resolving client issues & ensuring their satisfaction 5 days working Graduates only Required Candidate profile Immediate joiners Graduate || Postgraduate Freshers can apply Must be flexible with night shifts (graveyard shift) Excellent verbal/written Communication

Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls Voice/Non-Voice Process 5 days working Rotational shifts Required Candidate profile Immediate joiners Excellent English Communication Graduate/Undergraduate/PG Fresher/Experienced both can apply Must be flexible with rotational shifts

Role and Responsibilities: Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables. Collaboration and Communication: Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives. Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization. Certifications: ServiceNow certifications in CSA is must and any CIS-ITSM/HRSD are strongly preferred. Location : Pune Work hours: 11AM to 8PM IST.

Costarica Homes and Developers is a real estate development company dedicated to creating exceptional properties that define the real estate industry. We are looking for a female and male executives who is willing and has a real estate experience. Perks and benefits Lucrative Incentives, Petrol Allowance, PF & ESIC

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Tax Reconciler (Sr Spec) has the responsibility for administration supporting both day-to-day processing and reporting of tax forms, and preliminary reconciliation of tax liability. Processing and reporting include updates to tax forms, as well as the review and resolution of form error reporting. Main job is to provide support in : Daily Suspense reconciliation is the act of reconciling the net income on the in the system to the income reported on the tax return by adding and subtracting the non-tax items. QC of both US and Global teams for limited tasks. Trend tracking and reporting Compare audits and reporting. (Missing distribution report will apply here) Ad hoc requests for updates or research as needed Tax form rejects and audit processing require critical thinking, review ESSENTIAL FUNCTIONS: List specific action statements to describe the fundamental responsibilities that encompass the majority of the job (typically those that comprise 10% or more of time). List in order of impact to the company which may or may not be the same as the amount of time required to complete the listed responsibility. Responsible for complex tax form processing and quality review; tax form types include but not are limited to: 1099 R, 1099 MISC, 1099 NEC, and W-2 Performs review of assigned tax reports Completes periodic reports documenting variance root cause and resolution. Verifies problem resolution is timely and accurate. Follows up with appropriate areas regarding unresolved issues. Complete all daily, monthly, and ad-hoc tasks and report accurately Prepare weekly / Monthly reports Provide feedback to improve processes Build expertise to be able to respond to questions from team and serve as team SME Escalate all issues promptly and effectively to Lead/ Supervisor May assist in annual tax form production tasks Other duties as assigned Shift Timing: Variable as per the business demand – Monday to Friday QUALIFICATIONS: Indicate qualifications that are required, if preferred, indicate preferred. Include advanced education or certifications, and/or specific skills, knowledge, experience, or characteristics. Education Qualification: Bachelor’s degree in finance is strongly preferred or equivalent to industry experience Experience: 2.5 -3.5 years financial operations in Reconciliations, Federal tax knowledge. Knowledge and understanding of taxes as they apply to retirement plans Skills required for this Role: Critical Thinking Ability to research independently Basic understanding of 401k and Tax form and Ability to work independently without set steps High level knowledge of MS Excel and able to convert the data into reporting for various management checks. Knowledge of Taxport and Alteryx. Addition Non-Technical Skills for Sr spec Strong analytical/problem solving, written and verbal communication skills Ability to multi-task, prioritize, and problem-solve effectively Strong attention to detail Excellent time management Flexible in shifts Ownership mindset We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

ASTER DM HEALTHCARE LIMITED is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the company or organization. Monitor and evaluate the performance of operational processes and systems. Identify and resolve operational problems and inefficiencies. Stay up-to-date with industry trends and advancements in operations management. Continuously assess and improve operational processes and systems to ensure they meet business requirements

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance. Key Performance Indicators,Service Level Agreements , Incident Support

Key Responsibilities: Operational Support Team Supervision Process Improvement Coordination Stakeholder Management Problem Resolution Budget Management Training and Development Reporting

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team. What Part Will You Play Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings. Guides and develops clear Sprint standards while keeping team engaged and on task. Responsible for enacting Scrum values and practices. Provides updates on the team's performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development. Creates a team environment by establishing trust and transparency through collaboration &communication. Promotes a collaborative team environment that fosters creativity and innovation. Engages team with making appropriate commitments through story selection and task definition encourages discussion and conflict resolution. Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work. Partners with the development leads or appropriate team member for capacity planning and resource allocation in Agile tools. Guards and shields the team(s) from distractions and interruptions from external interferences. Coaches teams to break down business requirements into stories and tasks. Promotes and leads team to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value. Champions accountability within and outside the team. Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented. Uses strong analytical and problem resolution skills to identify difficult sources of impediments. What Are We Looking For in This Role Minimum Qualifications Bachelor's Degree Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree. Typically Minimum 4 Years Relevant Experience Required Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 2 years Agile experience. Certified Scrum Master Preferred Qualifications Typically Minimum6 Years Relevant Exp Strong knowledge of Agile approaches, previous experience with Agile tools and techniques. Other Agile project management certifications (CSM, SAFe, PMI-ACP) What Are Our Desired Skills and Capabilities Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Communication- Has expert communication, collaboration and facilitation skills. Managing Multiple Priorities- Has highly developed time management skills to manage competing priorities. Highly adaptable to changing environment and priorities. Issue Resolution- Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Responsibilities As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications. The Application Services Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company's application suite. The role includes administration of systems, access, processes, and controls. Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices. You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents. You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security. You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery. The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective. Tasks (what does the role do on a day-to-day basis) Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way Development and maintenance of reports tailored to client needs and requirements Investigate issues, apply known resolutions to resolve incidents or reproduce issues and document findings as part of incident and problem resolution Key business application oversight, administration, and support Review and document functional design of solutions and reports Ensure / follow control and process around business requests Actively participate in team efforts on report design and review, across global locations Ensure that gaps / enhancements are identified, reported, and documented Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client's needs Seek improvements and efficiencies for business requirements Key competencies for position and level In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Collaborates Communicates effectively Manages complexity Customer focus Global perspective Tech savvy Instils trust Drives vision and purpose Optimizes work processes

Job Title: Customer Support Executive Domestic BPO (Voice Process) Location: Jaipur Mansarovar / Sitapura Shift: Rotational Shifts (Day Only) Working Days: 5 Days a Week Experience: 0 2 Years Salary: 16,000 18,000 CTC Joining: Immediate joiners preferred Role & responsibilities Interested candidates give a call at 8000136883 (HR Satyam) If the call went unanswered, share your updated CV on the same number @ Whatsapp

Job Title: HR Business Partner (Entry-Level) Location: HSR Layout, Bangalore Work Type: On-site Working Days: 6 days a week (Monday to Saturday) Experience Required: 01 year (Freshers welcome) Department: Human Resources About Vedantu Vedantu is a pioneer in live online learning. We're on a mission to democratize education and bring out the best in students and our team. At the core of our success is our people. Thats where you come in. Were looking for an entry-level HR Business Partner (HRBP) to help us create a workplace that people don’t just work at — they belong to. If you're passionate about people, culture, and driving real change, this is your moment. Role Overview As an HRBP, you'll be the bridge between business goals and people needs. This role is perfect for someone who wants to understand how great teams are built, supported, and empowered — from the inside out. Key Responsibilities Act as the first point of contact for employee queries and concerns Support employee engagement initiatives and culture-building activities Assist in handling employee grievances, feedback sessions, and performance conversations Collaborate with business teams to understand team dynamics and provide people-centric solutions Maintain HR data, dashboards, and documentation with accuracy Help execute internal communications and drive participation in HR-led programs Be present during key moments: onboarding, offboarding, feedback cycles, and everything in between What We’re Looking For Bachelor’s degree in Human Resources, Psychology, Business, or related field Strong interpersonal and communication skills A proactive, empathetic, and problem-solving mindset Comfortable working in a fast-paced, people-driven environment Basic understanding of HR practices and employee lifecycle is a plus Prior internship or campus leadership experience in HR/People-related roles is a bonus What You’ll Get Exposure to real-time HR strategy and execution A high-energy environment with the chance to work directly with business leaders Continuous learning, mentorship, and a front-row seat to how culture is built

Ensuring that all the academic batches are run smoothly on a daily basis. Allotting batches to students respectively as per the batch mode wise, i.e. Weekdays Batch / Weekend Batch Managing all the operational activities and day to day life-cycle

CRE is responsible for managing our company’s clients or customers. The role focuses on ensuring our clients are satisfied with the products or services provided, and it often involves a combination of sales, customer service, and project management

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Customer Support Administrator, assigned to one of Pinkerton’s largest global clients, will assist in the day-to-day escalation and resolution of customer queries via SalesForce tickets, email, and chat. The Administrator tests scenarios, takes the lead to identify roadblocks, and identifies process improvements to enhance the team's efficiency. This role will have an overnight work schedule from 9:30 PM – 6:30 AM. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Respond to customer queries in a timely and accurate way via Salesforce tickets, chat, email. Analyze and report product malfunctions by testing different scenarios. Monitor customer complaints on different channels in the slack and reach out to provide assistance quickly. Share suggestions and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Engage in continuous improvement including but not limited to processes, technology, team, customer service, methodologies, and capabilities. Work with other departments like frontline teams to assign the tickets on the exceptions. Manage and address client escalations with a “call first” mentality, someone not afraid to pick up the phone to resolve issues quickly. Include in the multiple projects under support admin team and drive them efficiently. Should be able to adapt working on the tickets related to training process along with No support customer queries. Ensure adherence within the established KPIs. Contribution for process improvements/automation to bring efficiency and identifying the roadblocks/concerns customers are facing and report to Manager by providing solutions to fix and further enhancements. All other duties, as assigned. Qualifications Graduate with three to five years of customer support experience. Familiarity on learning paths, courses, registration, ticketing tools is a plus Serve as a collaborative team player Develop and maintain effective relationships with other departments and leaders . Exemplify workplace and business ethics. Effectively manage projects to meet deadlines and achieve results. Verbal and written business communication skills. Able to work independently with little supervision. Problem resolution skills. Active listening skills. Able to manage escalations and the prioritization of issues. Computer skills; Microsoft Office and PowerPoint, Salesforce, Slack, and Teams. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Hi, We are hiring for the Leading ITES Company for Operations Manager - Legal Back Office Role. Job Description: Performance feedback session to be provided to agents. Primary focus on CPM/SLA. One to one relation building. Analyze various reports including process dashboards& team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Manage attendance and attendance incentive for the team Attain SLA through effective management of the daily operations of the team Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Conduct audits & share feedback with team members Will be responsible for managing the portfolio of clients. Requirements Graduation is a must. Proven experience of min. 2 years as Operations Manager on papers Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills/ MS Excel / presentation skills Key Skills: a) 8+ years of experience in implementing HR and Operations policies, manage floor b) Minimum 2 years as Operations Manager on papers c) Any Graduate

Role & responsibilities Handling Customer Inquiries : Responding to customer questions through various channels (phone, email, chat). Troubleshooting and Issue Resolution : Helping customers resolve technical or other issues, and escalating complex problems when necessary. Maintaining Customer Records : Keeping accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions in CRM systems. Providing Product/Service Information : Offering clear and concise information about products and services. Generating Sales Leads : Potentially identifying and assessing customer needs to generate potential sales opportunities. Handling Complaints : Addressing customer complaints in a timely and effective manner, often with the goal of finding appropriate solutions or alternatives. Building Relationships : Establishing a positive rapport with customers and building trust through open communication. Tracking KPIs : Monitoring Key Performance Indicators (KPIs) like Customer Satisfaction (CSAT), Net Promoter Score (NPS), etc., to evaluate the effectiveness of customer service efforts. Providing Feedback : Capturing customer feedback and providing insights to other teams (product, sales, tech) for continuous improvement. Training and Development : Potentially managing customer representative departments, training junior staff, and developing guidelines for customer support Preferred candidate profile Communication : Excellent verbal and written communication skills are essential for interacting with customers effectively. Active Listening : The ability to listen attentively to customer concerns and understand their perspectives. Problem - Solving : Strong problem-solving skills are crucial for resolving customer issues and finding appropriate solutions. Empathy : The ability to understand and share customers' feelings and concerns Patience : Patience is vital when dealing with difficult customers or complex issues. Adaptability : The ability to adapt to different customer needs and situations. Attention to Detail : Maintaining accurate records and ensuring that customer interactions are handled thoroughly Technical Knowledge : Depending on the role, knowledge of the company's products or services may be required. *Compensation will be depend on the experience and interview.*

• Solving all the IT doubts of clients • Ability to make summary reports • Fluent in word, excel and PowerPoint • Ready to travel inside India based on project requirements • Ready to sit at client location based on project requirements Required Candidate profile Min exp -2+ years Fluent in English and Hindi Pref immediate joiner Only whats app - 9011612355

This job requires the staff to contact and communicate with candidates for suitable vacancies from the database to work abroad. The staff need to explain process of recruitment and payment details to candidate and overall supervision of departure. Perks and benefits Incentive available

SUMMARY Job Role: Siemens Teamcenter PLM Location: PAN INDIA Experience: 9+ years Responsibilities: Demonstrated expertise in Siemens Teamcenter PLM Product Lifecycle Management framework and tools Utilize knowledge of the Teamcenter PLM application to support product design and manufacturing Proficient in Bill of material, Change Management, BMID, E Access Management, Utilities, and Templates Installation Configuration, Deployments, and Reports In-depth understanding of the Teamcenter Architecture Experience with rich client-server and utility development Provide second-level support for specific products and technology components Coordinate problem resolution with third parties Oversee daily operations of representatives handling customer accounts Cultivate and maintain ongoing customer relationships Utilize excellent knowledge of organizational products and programs to educate customers and team members Support projects and awareness in SLA Governance Provide user support in a global multi-disciplinary environment Work with customers to understand their requirements Coordinate support activities and identify solutions for complex issues Provide metrics for the support team Assure data integrity and provide solutions for identified inconsistencies Demonstrate good communication skills and ability to work with users Requirements 5 years of relevant experience in Siemens Teamcenter PLM Strong experience in Siemens Teamcenter PLM Product Lifecycle Management framework and tools Understanding of the Teamcenter PLM application use in support of product design and manufacturing Knowledge in Bill of material, Change Management, BMID, E Access Management, Utilities, and Templates Installation Configuration, Deployments, and Reports Strong understanding of the Teamcenter Architecture Experience with rich client-server and utility development Experience in support projects and awareness in SLA Governance Ability to provide user support in a global multi-disciplinary environment

We are seeking a qualified Architect to join our architectural department as part of PMC Team. The PMC will oversee and manage architectural projects from conception through completion, ensuring that they are delivered on time, within budget, and to the required quality standards. This role requires, a basic understanding of architectural processes, and the ability to collaborate with various stakeholders, including clients, architects, engineers, and contractors. The PMC will be responsible for strategic planning, risk management, and effective communication throughout the project lifecycle. Key Responsibilities: Stakeholder Coordination: Act as assistant to the primary point of contact between clients, architects, engineers, and contractors, facilitating clear communication and collaboration among all parties. Risk Management: Help in Identifying potential project risks and develop mitigation strategies. Proactively address issues that may impact project success. Reporting and Documentation : Prepare regular project reports, including progress updates, and compliance documentation. Ensure all project records are maintained accurately. Assist in Team Leadership: Providing support to ensure high performance and a positive working environment