149 Problem Resolution Jobs - Page 5

As a Production Scheduler in our team, you will play a crucial role in ensuring the efficient and timely production of our products to meet customer demands. Your responsibilities will include developing and maintaining a dynamic production schedule, collaborating with various departments, and optimizing production capacities for improved efficiency. Additionally, you will be tasked with assessing production risks, communicating effectively with relevant teams, and implementing continuous process improvements. You will need to work closely with procurement, manufacturing, and logistics departments to streamline workflows and achieve seamless coordination. By evaluating and optimizing production capacities, you will provide valuable recommendations for enhancing our production processes. Identifying potential challenges and developing contingency plans to mitigate risks will be essential to maintaining a smooth production flow. Maintaining strict adherence to quality standards, safety regulations, and production guidelines is paramount in this role. You will also be responsible for managing lead times, coordinating with sales teams, and documenting production records accurately. Addressing production-related issues promptly and working towards cost-effective production methods without compromising quality are key aspects of the job. To excel in this role, you should possess a Bachelor's or Master's degree in a relevant field and have at least 4 years of experience in production planning, preferably within the cosmetics or related industry. Strong analytical and problem-solving skills, proficiency in MS Word, Excel, and PowerPoint, and familiarity with ERP systems and production planning tools are necessary qualifications. Excellent communication and interpersonal abilities are crucial for effective collaboration with internal teams. This is a full-time, permanent position with benefits including food provision, health insurance, leave encashment, and Provident Fund. The work schedule is during the day shift with a yearly bonus. The ability to commute or relocate to Ahmedabad, Gujarat, is required for this role. If you are interested in applying, please provide details of your current CTC, expected CTC, and notice period. A Bachelor's degree is required, and experience in production planning for at least 3 years is preferred. The work location is in person. Join our team and contribute to our commitment to delivering high-quality products to our customers through efficient production planning and coordination.,

Service Engineer The main function of the job 1. Improve customer service experience 2. Take ownership of customer issues & resolve the problems 3. Develop service procedure & policy standards 4. Service revenue generation 5. Report & documentation related to service 6. Resource & manpower allocation & control Required qualification Eng. Degree or Diploma Required experience Min 3 to 6 years exp from engineering & operations Requirement of specialized knowledge / certification, if any Functional Competencies Necessaries technical competencies to handle service departments DirectorDeputy General Manager- Project & ServiceService EngineerService TeamService Asst Manager Responsibilities 1. Respond to customer service issues in timely manner 2. Develop & expand AMC-Spares-Service business as per given target 3. Create effective business service procedure & manpower 4. Supervise day to day operations in customer serviceAuthoriti Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Service Engineer: 3 years (Required) Work Location: In person,

At EY, you will have the opportunity to shape a career that reflects your unique qualities, supported by a global presence, inclusive environment, and cutting-edge technology to help you reach your full potential. Your voice and perspective are crucial in contributing to EY's continuous improvement. Join us to create an outstanding experience for yourself while making a positive impact on the working world for everyone. As an OFSAA Senior, your role involves leading and overseeing OFSAA implementation and consulting projects, managing engagements at the practice level, driving business growth, and ensuring the successful delivery of projects within budget and quality standards. Your responsibilities include: Client Interaction: - Demonstrate excellent communication and presentation skills for client engagement. - Work with clients across various stages of implementation projects. - Identify and pursue innovative opportunities to expand the practice's reach within the client ecosystem. - Direct consulting resources to support clients in implementing OFSAA solutions. - Assess and mitigate business risks while pursuing practice goals. - Maintain strategic direction, ensure practice profitability, uphold consulting quality, and enhance customer satisfaction. Team Leadership: - Possess experience in OFSAA implementations or a background in Financial Services with similar solution implementation expertise. - Ability to lead large teams effectively to deliver exceptional client service. - Proficiency in managing ETL (e.g., ODI, INFORMATICA) and Reporting (e.g., OBIEE, POWERBI) applications. - Oversee people management, portfolio/delivery management, and sales enablement within the practice. - Be accountable for operational, financial, and people metrics, as well as overall business outcomes. - Familiarity with OFSAA solutions like EPM, ERM, FCCM, IFRS, and related technologies. Additional Requirements: - Execute large/medium OFSAA programs and demonstrate advanced consulting skills and industry expertise. - Contribute to business development activities such as presales and practice expansion. - Manage consultancy assignments and exhibit strong data lineage understanding. - Ensure customer satisfaction and delivery excellence through end-to-end accountability. - Prioritize project deliveries in collaboration with the implementation team. - Approach problems proactively, logically, and systematically, presenting clear solutions. - Display willingness to learn and adapt to evolving requirements. Join EY in its mission to build a better working world by delivering long-term value for clients, promoting trust in capital markets, and driving growth and transformation through diverse teams worldwide. With a focus on assurance, consulting, law, strategy, tax, and transactions, EY teams tackle complex global challenges by asking better questions and finding innovative solutions.,

-Process Team Member within the Operations Process Management team will play a vital role in executing specific operational processes with precision, accuracy, and adherence to regulatory requirements. Reporting to the Process Leader, you will work collaboratively with your team to ensure operational excellence and contribute to the banks efficiency and customer satisfaction - Core Responsibilities Process Execution: Execute specific operational processes in accordance with established procedures, ensuring accuracy, timeliness, and compliance with regulatory standards. Documentation: Maintain detailed and accurate records of process activities, transactions, and related documentation for audit and compliance purposes. Quality Control: Conduct quality checks and reviews of your work to ensure that processes meet the highest standards of accuracy and customer satisfaction. Training and Development: Participate in training sessions and continuous learning opportunities to enhance your knowledge of operational processes, regulatory requirements, and best practices. Collaboration: Collaborate with team members, the Process Leader, and other stakeholders to effectively execute processes, resolve issues, and optimize workflow. Problem Resolution: Identify and address operational challenges or discrepancies promptly, seeking guidance from the Process Leader when needed. Compliance: Adhere strictly to regulatory requirements and compliance standards while executing operational processes. Stay informed about regulatory changes and industry best practices, conducting research to help the team remain up-to-date with governance and compliance requirements. Collaborate with other departments, including Legal, Risk Management, and Audit, to ensure alignment and effective implementation of governance and compliance initiatives. Engage in ongoing professional development and training to enhance your expertise in governance, risk management, and compliance.

Provide first-line ERP support across Manufacturing, Inventory, Finance, GST & more. Resolve queries, guide users, log issues, and ensure timely, professional assistance to enhance user experience and support product improvement at HostBooks.

-Process Team Member within the Operations Process Management team will play a vital role in executing specific operational processes with precision, accuracy, and adherence to regulatory requirements. Reporting to the Process Leader, you will work collaboratively with your team to ensure operational excellence and contribute to the banks efficiency and customer satisfaction - Core Responsibilities Process Execution: Execute specific operational processes in accordance with established procedures, ensuring accuracy, timeliness, and compliance with regulatory standards. Documentation: Maintain detailed and accurate records of process activities, transactions, and related documentation for audit and compliance purposes. Quality Control: Conduct quality checks and reviews of your work to ensure that processes meet the highest standards of accuracy and customer satisfaction. Training and Development: Participate in training sessions and continuous learning opportunities to enhance your knowledge of operational processes, regulatory requirements, and best practices. Collaboration: Collaborate with team members, the Process Leader, and other stakeholders to effectively execute processes, resolve issues, and optimize workflow. Problem Resolution: Identify and address operational challenges or discrepancies promptly, seeking guidance from the Process Leader when needed. Compliance: Adhere strictly to regulatory requirements and compliance standards while executing operational processes. Stay informed about regulatory changes and industry best practices, conducting research to help the team remain up-to-date with governance and compliance requirements. Collaborate with other departments, including Legal, Risk Management, and Audit, to ensure alignment and effective implementation of governance and compliance initiatives. Engage in ongoing professional development and training to enhance your expertise in governance, risk management, and compliance.

Job Title: Administrator BXT (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilities In this role, successful candidates will demonstrate: Excellent organizational and time management skills Strong customer service focus Excellent verbal and written communication skills required Ability to understand benefit terms and programs Disciplined problem-solving skills and ability to execute solutions The ability to prioritize quality and customer experience Quick to take action to address an issue, and demonstrate strong judgement/decision making Experience with rapid and complex changing work environment Basic qualifications 0-10+ years experience in contact center, customer service, human resources or equivalent experience. Bachelors Degree or advanced college education in a related field Experience working within a global organization Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps Very good command and knowledge of English. Preferred qualifications Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. Experience dealing with customers and exceptional use of empathy skills. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard. Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role & responsibilities As a Sales Executive in our team, you will play a key role in creating, managing and optimizing our clients business accounts through effective communication, proactive strategies, and data-driven insights. You will be responsible for executing B2B sales processes, utilizing your convincing skills and CRM expertise to drive successful outcomes for our clients. Preferred candidate profile Excellent communication and interpersonal skills. Strong, convincing, and negotiation abilities. Understanding of business account management and B2B sales processes. Proactive mindset with a focus on achieving targets and driving results. Proficiency in CRM tools and data management. Ability to work collaboratively in a team environment. Bachelor's degree in Business Administration, Marketing, or related field (preferred). Freshers and experienced are welcome. Should be comfortable at NIGHT SHIFTS .

Our Client: Client operates in the healthtech or remote health monitoring industry. It specializes in providing contactless health monitoring solutions using AI-powered sensors to track vital signs like heart rate, respiration, and sleep patterns. Their technology is often used in hospitals and home care settings for continuous, real-time health monitoring and early detection of medical conditions. Job Title: Key Account Manager Education: Masters Degree in Marketing Business, or related field Experience: 5-7 yrs of account management or sales experience. Location: Kochi Reporting to: Head of Operations Role and Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Act as the main point of contact for key accounts, addressing any queries or concerns promptly and effectively. Revenue Generation and Account Development: Drive revenue growth within key accounts through effective sales strategies and initiatives, Identify opportunities to upsell or cross-sell products/services to existing clients. Conceptualize, Design and execute on-ground promotional activities, such as events, trade shows, and product demonstrations, to drive brand awareness and engagement. Negotiation and Contract Management: Manage contract negotiations, renewals and amendments, negotiating terms as necessary to maximize value for both parties, Ensure compliance with contractual obligations and service level agreements. Problem Resolution: Proactively identify and address any issues or concerns raised by key clients, working closely with relevant departments to find timely solutions. Stakeholder Management: Effectively identifying and engaging key stakeholders both External and Internal, Share insights and feedback from key clients to inform product/service enhancements and business strategies. Requirement: Master's degree in Marketing, Business, or a related field. 5-7 yrs of account management or sales experience. Experience in working with hospitals and healthcare preferred. Strong analytical and problem-solving skills. Exceptional communication and interpersonal skills. Willing to travel extensively.

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences. Responsibilities Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction. Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations. Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity. Provide technical support and guidance to users ensuring timely resolution of service desk queries. Monitor and maintain Windows systems to ensure optimal performance and security. Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability. Participate in rotational shifts to provide 24/7 support ensuring consistent service availability. Document and update incident management processes to improve efficiency and response times. Conduct regular system audits to identify and address potential vulnerabilities. Assist in the development of training materials to enhance team knowledge and skills. Collaborate with stakeholders to gather requirements and implement effective IT solutions. Stay updated with the latest industry trends and technologies to drive continuous improvement. Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals. Qualifications Possess strong experience in AI-enabled chatbots and their application in service desk environments. Demonstrate proficiency in networking principles and practices to support robust IT infrastructure. Exhibit expertise in incident management and Service Now for efficient problem resolution. Have a solid understanding of Windows systems and their maintenance for optimal performance. Show experience in service desk operations and user support in a hybrid work model. Display excellent communication skills to effectively interact with users and team members. Be adaptable to rotational shifts to provide consistent support across different time zones. Certifications Required ITIL Foundation V4 Certification is a plus.

Codingal ( www.codingal.com ) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it. Trusted by over 1 million students worldwide and backed by Y Combinator , Rebright Partners , and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education. We are looking for a full-time Relationship Manager (Bengali Speaking) to join the passionate Codingal team. Key responsibilities Responsible for the retention, renewals and the referrals of the student Engage and preserve the existing customers and cultivate profitable relationships Interact with customers via calls and messages Achieve monthly targets in a highly performance-driven competitive environment Maintain the feedback from the parents and ensure the proper action is taken in time Required skills: Proficiency in English and Bengali communication and written skills is mandatory Computer Science or technical background preferred but not mandatory Prior experience in Edtech B2C sales is preferred (min 6 months) Exceptional communicator and influencer who can deliver sales pitch like a charm and maintain healthy customer relationships Result-driven with experience of extremely target centric job Self-learner with a high grasping ability and can learn about the product & services within 2 days Education: Bachelors in IT field is preferred but not mandatory Perks: 1. Free Lunch & Dinner 2. Exposure to a fast-paced Ed-Tech startup 3. Health Insurance 4. PF Contribution What we offer: 4L-6L fixed annual salary + 6 Lakhs of annual incentives (10L-12L of CTC depending on experience) A collaborative, mission-driven team culture Career growth opportunities Location: HSR Layout, Bangalore, India Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Site Security Lead, assigned to one of Pinkerton's largest global clients, will develop and implement a high degree of effective security strategies and policies, oversee incident and crisis management activities, provide security-related counsel, and complete security and investigative assignments while leading a team. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence.. Develop, implement, and review security strategies, policies and regulations. Conduct security analysis, audits, and training. Complete and/or assign security and investigative assignments. Oversee security incident response and crisis management activities. Manage and coordinate the security team’s operations. Meet regularly with client representatives for status updates, address any actual or potential problems, provide support during service level changes, security planning, and assessments. Manage and prioritize safety and security projects. Maintain state required security licenses. Serve as a valued security subject matter expert. All other duties, as assigned. Qualifications High school diploma or GED, degree preferred, with five to ten years of physical security, incident and emergency response, and crisis management experience. (state licenses/certifications). Law enforcement, military, and/or security experience, preferred. Knowledgeable in security practices. Able to identify and adapt quickly to emerging situations. Sound problem resolution skills. Results-oriented and client focused. Able to identify and adapt quickly to emerging situations. Attentive to detail and accuracy. Team building and development skills. Able to thrive in a rapidly changing environment with limited instruction. Effective verbal, written, and presentation communication skills. Serve as an effective team leader. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Responsibilities Incoming Calls Candidate must have good command in English and Hindi Customer Support Product Knowledge Problem-Solving Abilities Preferred candidate profile: Both male and female Madhumitha HR Contact number : 9655233300

Customer Service profile Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Graduate can apply. Good Tying skills for Faster reply WHATSAPP CV to 7982739499

We are seeking a qualified Architect to join our architectural department as part of PMC Team. The PMC will oversee and manage architectural projects from conception through completion, ensuring that they are delivered on time, within budget, and to the required quality standards. This role requires, a basic understanding of architectural processes, and the ability to collaborate with various stakeholders, including clients, architects, engineers, and contractors. The PMC will be responsible for strategic planning, risk management, and effective communication throughout the project lifecycle. Key Responsibilities: Control project from start to finish to ensure high quality, innovative and functional design. Take the brief to identify clients’ needs and put together feasibility reports and design proposals. Develop ideas keeping in mind client’s needs, building’s usage, and environmental impact. Produce detailed blueprints and make any necessary corrections. Compile project specifications. Keep within budgets and timelines. Ensure that all work is carried out to specific standards, building codes, guidelines, and regulations. Make on site visits to check on project status and report on project. Cooperate and liaise with construction professionals. Follow architectural trends and advancements. Requirements and skills Proven working 5 to 7 years of experience as an Architect. Strong portfolio to prove artistic skills. Expert knowledge of building products, construction details and relevant rules, regulations, and quality standards Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ or similar) Strong imagination and the ability to think and create in three dimensions. Visual awareness and an eye for detail. Communication and project management skills. BS degree in Architecture. Required immediate joiner.

Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example. Foster mutual trust, respect, and cooperation among team members. Serve as a role model by demonstrating appropriate workplace behaviors. Support day-to-day front desk operations to ensure quality service delivery. Understand front desk team roles well enough to fill in during staff absences. Coach, counsel, and motivate team members to meet performance and service expectations. Address employee questions, concerns, and performance issues professionally. Assist in all areas of the front office in the absence of the Front Office or Front Desk Manager. Guide and manage daily front desk shift operations to maintain guest service standards. Clearly communicate performance expectations to employees based on job descriptions.

Role- Customer Support Representative 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833 HR Anugrah:7737536478

A.P. Moller - Maersk is an integrated logistics company dedicated to connecting and simplifying supply chains, enabling global trade, and helping our customers grow. We are committed to delivering outstanding customer experiences and ensuring efficient administrative and operational support that underpins our global business. Position Summary: As a Process Expert, you will be a key individual contributor responsible for performing skilled technical, administrative, or operational tasks within our Customer Experience or Administrative stream. This role requires the ability to independently apply established standards, while also exercising judgment to resolve routine problems and contribute to efficient service delivery for our customers and internal stakeholders. Key Responsibilities: Execute Specialized Tasks: Perform skilled technical, administrative, or operational tasks to support customer experience and/or internal operations. Customer Service Support (if applicable): Engage in activities such as customer channel management, case management, customer onboarding, relationship management, and contract and dispute management, as required by the specific team. Process Adherence & Application: Apply standardized work routines and methods effectively, adhering to defined boundaries and guidelines. Problem Resolution: Exercise independent judgment to resolve problems of limited scope and complexity, escalating non-routine issues to more experienced colleagues or supervisors when necessary. Documentation & Knowledge: Maintain a strong understanding of general facts and information pertinent to your job discipline, continuously building job and business knowledge through training and on-the-job experience. Operational Support: Provide essential support to ensure smooth and efficient operations within your assigned area. Required Experience & Skills: Experience: Skills developed through job-related training and on-the-job experience within a specific job discipline. The role anticipates a limited job and business knowledge at the time of hiring, emphasizing development. Judgment: Ability to exercise independent judgment within defined boundaries and guidelines. Problem-Solving: Capability to resolve problems of limited scope and complexity. Communication: Ability to articulate problems and escalate non-routine issues effectively. Autonomy: Works independently on assigned tasks, typically under supervision for non-routine matters. Proactive Learning: Eagerness to acquire and apply new knowledge and skills. What We Offer: Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer: A supportive environment where you can develop robust technical or practical knowledge in specific areas. Opportunities to work with global teams and contribute to essential customer experience and administrative functions. A clear path for skill development through job-related training and hands-on experience. The chance to work on tasks that contribute directly to Maersk's operational excellence and customer satisfaction.

Outpace Consulting Services is recruiting for Customer Support : International Voice . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments. CVs : [HIDDEN TEXT]

Outpace Consulting Services is recruiting for Customer Service . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Outpace Consulting Services is recruiting for Customer Support : Chat and Voice Process Teleperformance. This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Outpace Consulting Services is recruiting for BPO : Customer Service . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts); Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers; Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Skills: effective communication,network,bpo, kpi management, troubleshooting, network support,problem resolution, customer service,international bpo,technical support,stakeholder interaction,internet services.

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Measure & report performance metrics regularly * Lead customer relationships through effective team management Accessible workspace Office cab/shuttle Travel allowance Employee Assistance Program (EAP) Health insurance Annual bonus Sales incentives Performance bonus Referral bonus Provident fund

What will you do Design, construct, test, document, and implement new or existing applications Consult with business partners as data experts to build the bridge between systems and define business requirements, providing them with flexible and dynamic solutions Provide ongoing support of production applications and systems including problem analysis, resolution, escalation, and reporting as necessary Identify efficiencies and increase productivity by automating recurring tasks Provide on-call and disaster recovery support for key applications Accountable for completing or directing the workflow through the team inbox What will you need to succeed A relevant academic background, such as an undergraduate degree in a field lending itself to successfully understanding and supporting Programming 4+ years of experience as a programmer analyst Strong knowledge of SAS, SQL, Microsoft Office Mainframe application knowledge with DB2, SPF, JCL, ZEKE Basic Knowledge on Python and Java preferred, but not required. Experience with JIRA and Confluence an asset Appetite to continuously grow and advance technical skillset Able to think with agility in meeting business partners demanding deadlines Proven ability to work well independently and also function in a team environment, with frequent contract with individuals and teams at all levels of the Client'sorganization. Demonstrate an owner's mindset when approaching work, including prioritizing efforts, owning the work plan, and keeping key stakeholders informed. Experience within an agile team a benefit. Knowledge of insurance and wealth products an asset.