149 Problem Resolution Jobs - Page 4

The Company Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job engages in complex problem resolution and leads projects of diverse scope. They determine methods and procedures for new or special assignments, resulting in global process improvements. Job Description: Essential Responsibilities: - Lead complex projects of diverse scope to optimize operational processes. - Participate in complex problem resolution and determine methods and procedures for new assignments. - Drive global process improvements within the organization. - Provide oversight and support for planning and management of financial, budget, and headcount targets. - Act as a liaison between business leadership, staff, and other key partners. - Influence the quality, efficiency, and effectiveness of business processes. - Utilize internal and external data to provide actionable insights for business growth. Minimum Qualifications: - Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred Qualification: Meet our team: We're a lean, self-motivated team of engineers and product managers united by a shared mission to enable seamless commerce around the world. We move with speed, believe in extreme ownership, and are driven by the impact our work has on the businesses and people who use our products every day. Your Way to Impact: As a Business Operations Manager, you'll lead high-performing operations teams while shaping both the technical and business operations of our platform. In this role, you'll build strong cross-functional partnerships and establish 24/7 operational support capabilities for our growing organization. You'll foster a culture of operational excellence by mentoring talent, optimizing team operations, and guiding your team's growth as both specialists and collaborators. This position will be instrumental in driving operational excellence, streamlining business processes, and ensuring seamless day-to-day operations across all business functions. Your Day-to-Day: - Provide strong leadership and guidance to operations teams, fostering a culture of collaboration, innovation, and continuous improvement. - Define clear objectives and key results (OKRs), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). - Accelerate team productivity and delivery velocity through effective leadership, process optimization, and strategic support. - Ensure the team adheres to the SOP for each of the business operations What do you need to bring: - 15+ years of progressive experience in business operations, technical operations, or related functions within the financial services sector, with strong preference for candidates from major Indian banking institutions - At least 3 years of proven people management experience, successfully leading and developing technical operations teams - Experience managing 24/7 operations teams with on-call responsibilities - Established track record of building, scaling, and optimizing operations teams to support business growth and operational demands. - Comprehensive experience in dispute management lifecycle, from initial case assessment through adjudication and final resolution - Strong project management and organizational skills - Strong analytical and problem-solving abilities to drive operational efficiency and process improvements Subsidiary: Travel Percent: 0 Our Benefits: Who We Are: Commitment to Diversity and Inclusion Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.,

Hiring- Operations Executive for E-commerce client at Delhi. Exp- 1-3 Year JD- Order Management Customer Service Support. Skills-knowledge of ecommerce platforms (Shopify). Worked with Excel/Google Sheets. Apply at “shweta@excellentia.co.in” ASAP

You will be responsible for analyzing the IT needs of the organization to determine the required equipment, software, and services. Your role will involve identifying and evaluating potential vendors and suppliers to ensure they meet the organization's requirements. You will negotiate contracts and pricing with suppliers to secure the best deals and oversee the ordering process to ensure timely delivery of IT resources. Ensuring that procured items meet specified quality standards, maintaining and managing relationships with suppliers and vendors, managing the inventory of IT resources, and maintaining records of purchases, contracts, and invoices are also part of your responsibilities. Additionally, you will need to ensure compliance with company policies and procurement procedures and handle any issues or problems that arise with orders or suppliers. To qualify for this role, you should have proven experience as an IT Procurement Specialist or in a similar position, a strong understanding of IT equipment, software, and services, excellent negotiation skills, strong analytical skills, excellent verbal and written communication skills, and the ability to manage time effectively and meet deadlines. A Bachelor's degree in Business, Information Technology, or a related field is required, along with relevant certifications such as CPM, APP, or ITIL. Familiarity with the specific industry the organization operates in and certifications in relevant technologies like AWS or Azure are advantageous.,

Join us as a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen at Barclays, where you will be at the forefront of advancing our digital landscape, driving innovation, and ensuring exceptional customer experiences through cutting-edge technology. As a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen, your key responsibilities will include providing expert-level L3 support for Next Gen systems in the macro trade capture division, conducting in-depth investigation and debugging of complex production issues, stepping through code, analyzing logs, and performing root cause analysis for system incidents, collaborating closely with Real-Time Business teams for knowledge transfer and smooth transition, identifying and implementing process improvements to enhance support efficiency during rapid application changes, and demonstrating proven experience in application support in enterprise environments. You should possess strong debugging and problem-solving skills, proficiency in SQL for database investigation and analysis, an interest in expanding technical skills including Python and code analysis, and a motivation to primarily work from a support perspective rather than a development focus. Additionally, it would be beneficial to have experience with trading systems or financial applications, knowledge of Java applications and troubleshooting, familiarity with monitoring and logging tools, and an understanding of distributed systems architecture. This role will be based in Pune and aims to design, develop, and enhance software using various engineering methodologies to provide business, platform, and technology capabilities for customers and colleagues. Your responsibilities will include developing high-quality software solutions, collaborating with cross-functional teams to define software requirements and ensure alignment with business objectives, engaging in code reviews and promoting a culture of code quality and knowledge sharing, staying informed of industry technology trends, adhering to secure coding practices, and implementing effective unit testing practices. As an Assistant Vice President, you are expected to advise on decision-making, contribute to policy development, ensure operational effectiveness, lead a team in performing complex tasks, and demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others. For individual contributors, guiding team members through assignments, identifying new directions for projects, and consulting on complex issues are key expectations. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset of Empower, Challenge, and Drive.,

As a Senior Vice President, Client Processing Manager at BNY, you will have the opportunity to manage a medium to large-sized team or multiple small Client Processing teams. Your responsibilities will include handling all aspects of client accounts, such as solicitation, inquiries, transactional processing, and problem resolution. You will serve as a top level of support for external clients and ensure that the work produced meets product/service and quality standards. Additionally, you will identify and implement process improvements to enhance the experience for all stakeholders. In this role, you will recruit, direct, motivate, and develop staff to maximize their individual contribution, professional growth, and ability to work effectively as a team. You will provide input into departmental budgets and planning, as well as contribute to the achievement of team objectives. Furthermore, you may develop business plans for team/group operations and manage one or more Client Processing teams. To be successful in this position, we are looking for candidates with a Bachelor's degree or equivalent combination of education and experience. An advanced/graduate degree is preferred. You should have 12 to 15 years of total work experience with at least 5-6 years in management, along with experience in brokerage processing. Possessing applicable local/regional licenses or certifications required by the business is also preferred. Joining BNY means becoming part of a culture that values innovation and inclusivity. Recognized as one of America's Most Innovative Companies and World's Most Admired Companies by Fortune, we pride ourselves on our commitment to diversity and equality. Our awards, including a 100% score in the Human Rights Campaign Foundation's Corporate Equality Index and the Best Places to Work for Disability Inclusion by Disability: IN, reflect our dedication to creating a positive and supportive work environment for all employees. At BNY, we offer a range of benefits and rewards as part of our commitment to being an Equal Employment Opportunity/Affirmative Action Employer. We welcome individuals from underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans to join our team and contribute to our ongoing success.,

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As an OFSAA Senior, your role involves leading and driving OFSAA implementation/consulting projects, managing practice-level engagements, and driving business growth. You will be accountable for fulfilling business goals, meeting budgets, maintaining strategic direction, and ensuring the quality of delivery by consultants within their engagements. Your Client Responsibilities include good communication and presentation skills for client interaction, supporting client needs by delivering multiple OFSAA implementation/consulting projects, developing innovative approaches for expanding practice footprint, directing business operations and consulting resources, assessing and managing business risks, and maintaining strategic direction for profitable growth. In terms of Your People Responsibilities, you should have experience with OFSAA implementations and/or a Financial Services background, the ability to lead large teams for exceptional client services, experience with managing ETL and Reporting applications, and accountability for operational, financial, people metrics, and overall business results. Additional Skills Requirements include delivering large/medium OFSAA programs, demonstrating expert core consulting skills, performing a role in business development, demonstrating man management, strong understanding of data lineage, maintaining end-to-end accountability for customer satisfaction, and having a proactive, logical, and organized approach to problem resolution. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate across various services.,

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. Your Specific Responsibilities will include, but are not limited to the following: 1. Customer Support: - Respond promptly to customer inquiries via various communication channels. 2. Order Processing: - Efficiently manage and process customer orders, ensuring accuracy and timeliness. 3. Issue Resolution: - Resolve customer concerns and problems related to orders, payments, and products. 4. Product Knowledge: - Stay informed about product details to provide accurate information and recommendations. 5. Returns and Refunds: - Handle returns and guide customers through the refund process. 6. Communication: - Proactively update customers on order status, promotions, and relevant information. 7. Documentation: - Maintain accurate records of customer interactions and feedback. 8. Cross-functional Collaboration: - Collaborate with other teams to address customer needs and improve processes. 9. Customer Education: - Assist customers in navigating the website and using available features. 10. Feedback Collection: - Gather customer feedback to contribute to service improvements and product development. The candidate should possess the following behavioral traits: 1. Communication Skills: - Clear and effective communication to address customer inquiries and concerns. 2. Empathy: - Ability to understand and empathize with customers, ensuring a positive experience. 3. Problem-solving: - Quick and effective resolution of customer issues and concerns. 4. Patience: - Patience in handling challenging customer situations and providing support. 5. Proactive: - Proactively communicating updates to customers and anticipating their needs.

As a global leader in cybersecurity, you play a crucial role in protecting the people, processes, and technologies that drive modern organizations. Since 2011, CrowdStrike's mission has remained steadfast - to stop breaches and redefine modern security through the world's most advanced AI-native platform. With customers across all industries relying on CrowdStrike to ensure the smooth operation of their businesses, safety of their communities, and progression of their lives, you have the opportunity to join a mission that truly matters. In the role of Sales Engineering leader, your responsibilities will include managing products and services for technical sales support. You will lead a team in advocating CrowdStrike's security platform to potential customers, partners, and the industry at large. The ideal candidate for this role will exhibit exceptional energy, drive, and a genuine enthusiasm for expanding business across a range of accounts. Building strong relationships quickly, identifying valuable business opportunities within each account, and effectively leveraging internal resources are key attributes we are looking for. Your daily tasks will involve ensuring comprehensive technical sales coverage of the regional account base, collaborating with various departments for strategic planning, providing guidance on complex technical issues, and driving customer and partner meetings through solution selling and problem resolution. Additionally, you will be responsible for coaching and developing the skill sets of Sales Engineers, managing a team of SE Managers, and delivering technical training for both team members and partners on related products. To excel in this role, you must possess line management and leadership experience, pre-sales technical expertise, strong people management skills, and the ability to influence departmental management teams. Travel may be required for client meetings, and familiarity with IT security business operations is essential. Furthermore, your technical knowledge within networking and security, along with familiarity with various hacking tools, malware families, and security solutions, will be crucial for success. CrowdStrike offers a remote-friendly and flexible work culture, competitive compensation and equity awards, comprehensive wellness programs, paid parental and adoption leaves, professional development opportunities, vibrant office culture, and a commitment to fostering diversity, equity, and inclusion. By joining CrowdStrike, you become part of a supportive and inclusive environment where everyone is valued, empowered, and encouraged to succeed.,

As a Senior Executive - Key Accounts Management (KAM) at our leading Freight Forwarding Company located in Gurgaon, you will play a crucial role in managing and nurturing relationships with key clients. Your primary responsibility will be to understand the unique logistics needs of our clients, offer tailored solutions, and ensure exceptional service delivery. By closely collaborating with internal teams, you will aim to enhance client satisfaction, drive business growth, meet revenue targets, and foster strong industry connections. Your key responsibilities in this role will include serving as the main point of contact for designated key accounts, cultivating enduring client relationships through regular engagement, comprehending clients" logistics and supply chain requirements, and suggesting personalized freight forwarding solutions. You will also be tasked with identifying opportunities for account expansion by assessing client needs and market dynamics, collaborating with the sales team to promote additional services to existing clients, and crafting and presenting business proposals that align with client needs. Moreover, you will be responsible for coordinating with various internal departments such as operations, pricing, and customer service to ensure seamless service delivery, proactively addressing client concerns, resolving issues, and escalating complex problems when necessary. Monitoring shipment performance to guarantee adherence to agreed service levels and timelines will also be a critical aspect of your role. Staying abreast of industry trends, competitor activities, and market developments will be essential for you to share valuable insights with clients, showcase expertise, and contribute to enhancing their logistics strategies. Additionally, you will be expected to track account performance metrics including revenue, profitability, and client satisfaction, preparing regular reports for management that highlight achievements, challenges, and potential opportunities. To excel in this position, you must ensure all client interactions adhere to company policies and industry regulations while maintaining accurate records of client engagements, contracts, and service agreements. A minimum of four years of relevant work experience, particularly in Key Clients or Accounts Management within the Freight Forwarding or Logistics Industry, is preferred for this full-time role based in Gurugram, Haryana. Your commitment to an in-person work location during day shifts will be crucial in fulfilling the demands of this dynamic and rewarding position.,

You will be joining Samagra Progressive Learning Solutions Private Ltd, founded by Madhu Bhaskaran, a distinguished Business Strategist and HRD trainer. The company strives to bring about a significant transformation in the lives of entrepreneurs by developing top-notch products and programs aimed at assisting, supporting, and guiding them towards elevating both their personal and business aspects. In this role as a Customer Service and Sales Executive, you will hold a crucial position in enhancing customer satisfaction and driving revenue growth for the organization. Your main duties will include delivering exceptional customer service, addressing inquiries and concerns, and actively promoting products or services to achieve sales targets. Acting as a bridge between customers and the company, you will ensure a positive and seamless experience for customers in all interactions. Your responsibilities will encompass various aspects such as: Customer Interaction: - Engaging with customers through multiple channels like phone, email, chat, or in-person to handle inquiries, resolve issues, and provide information about products/services. - Promptly and professionally addressing incoming customer inquiries to maintain high levels of customer satisfaction. - Establishing a friendly and approachable rapport with customers to build trust and enhance communication. Sales and Upselling: - Proactively promoting products or services to customers by leveraging your knowledge to identify opportunities for upselling or cross-selling. - Meeting or surpassing sales targets by effectively presenting the value proposition of products/services and persuading customers to make purchases. - Utilizing various sales techniques to drive revenue generation, including active listening, objection handling, and closing strategies. Problem Resolution: - Investigating and resolving customer complaints or issues efficiently and empathetically. - Escalating complex issues to the appropriate teams or management for resolution to ensure effective addressing of customer concerns. Documentation and Reporting: - Keeping accurate records of customer interactions, inquiries, complaints, and resolutions using CRM software or similar tracking systems. - Generating reports on sales performance, customer feedback, and trends to provide valuable insights to management for decision-making purposes. Product Knowledge and Training: - Staying informed about product features, specifications, and promotions to effectively communicate information to customers and aid them in making informed purchasing decisions. - Participating in training sessions or product knowledge sessions to enhance understanding of offerings and improve sales effectiveness. Team Collaboration: - Collaborating with various departments such as marketing, product development, and logistics to address customer needs and enhance the overall customer experience. - Sharing best practices and insights with colleagues to create a collaborative and supportive work environment. To excel in this role, you should ideally possess a Bachelor's degree in Business Administration, Marketing, or a related field. Additionally, fluency in Tamil is required. Previous experience in customer service and sales roles, with a proven track record of meeting or exceeding targets, is essential. Strong communication skills, exceptional problem-solving abilities, proficiency in CRM software, attention to detail, adaptability, and a customer-centric mindset are crucial qualities for this position. This is a full-time job role, offering a monthly salary ranging from 15,000.00 to 20,000.00. The job involves a day shift with weekend availability and includes a performance bonus. The work location is in person.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

You will be joining Noccarc, a company specializing in designing and manufacturing Smart Medical Devices and an integrated Digital Platform for ICUs to revolutionize ICU operations and management. The devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products. With over 23 patents and a robust in-house R&D, Noccarc holds a significant edge over the competition. The state-of-the-art digital manufacturing facility in Pune meets global standards in medical device production. Founded by IIT Kanpur alumni, Noccarc's journey in MedTech began with ventilators, swiftly installing over 3600 ICU Ventilators across 650+ hospitals in 260+ cities. Noccarc stands at the forefront of the Make in India initiative in the Medical Devices sector, emerging as one of India's fastest-growing medical device start-ups. Backed by prominent Institutional Investors like IAN Fund, SIDBI, and supported by the Technology Development Board of the Govt. of India and IIT Kanpur, Noccarc continues to drive innovation and excellence in the healthcare industry. As a Sales and Service Engineer at Noccarc, you will play a crucial role in driving sales growth and providing exceptional service to clients. The ideal candidate should possess a strong technical background, excellent communication skills, and a proven track record in sales and customer support. Your responsibilities will include identifying and pursuing new business opportunities, building and maintaining strong client relationships, conducting product presentations and demonstrations, collaborating with the sales team to develop effective strategies, preparing sales proposals, quotes, and contracts, staying updated on industry trends, and competitor activities, as well as providing technical training and assistance to channel partners, service franchisees, and end customers" staff. Additionally, you will be responsible for basic troubleshooting, installation, maintenance, and repair on designated equipment, completing Preventative Maintenance and field modifications, ordering and managing repair parts cycle times, maintaining customer service logs, internal service records, tools, and test equipment, and ensuring compliance with regulatory requirements. To be eligible for this position, you should have a Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, Electronics Engineering, or equivalent associate degree with 2 or more years of experience in servicing medical equipment. Alternatively, a High School Diploma/GED and 10 or more years of experience in servicing medical equipment are also acceptable. You should have at least five years of work experience in the ICU Medical Equipment industry, preferably with experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment related to Respiratory Medical Equipment. Proficiency in computer skills including MS Word, PowerPoint, Excel, and Outlook is required, along with excellent analytical, interpersonal, and communication skills to effectively communicate complex Clinical and technical issues in an easy-to-understand manner. The ideal candidate for this role should be able to work in a fast-paced, self-directed, entrepreneurial environment, demonstrate resourcefulness and the ability to work independently, possess strong time management skills, adaptability to changing circumstances, decision-making, problem resolution, and creative thinking skills, attention to detail, ability to multi-task activities with shifting priorities, work productively in a pressurized environment, and maintain ethical and trustworthy behavior. If you are excited about this opportunity, we are excited to connect with you. Visit www.noccarc.com to learn more about us and our innovative solutions.,

At EY, you will have the opportunity to shape a career that is as unique as you are. With our global reach, supportive environment, inclusive culture, and cutting-edge technology, you can strive to become the best version of yourself. We value your individual voice and perspective, and we rely on them to drive innovation and improvement within EY. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As an OFSAA Manager, your primary responsibility will be to lead and oversee OFSAA implementation and consulting projects. You will manage engagements at the practice level, drive business growth, and ensure the successful achievement of business goals. Your role will involve maintaining strategic direction, meeting budgets, and upholding the quality of delivery by consultants in their respective engagements. Client Responsibilities: - Demonstrate excellent communication and presentation skills for effective client interaction. - Work with clients across various stages of the implementation lifecycle. - Support client requirements by executing multiple OFSAA implementation and consulting projects. - Identify innovative approaches and business opportunities to expand the practice's presence in the client ecosystem. - Direct business operations and consulting resources to assist clients in implementing OFSAA solutions. - Assess and mitigate business risks to achieve practice goals. - Maintain strategic direction, drive profitable growth, ensure quality consulting delivery, and uphold customer referenceability. People Responsibilities: - Possess experience in OFSAA implementations or a background in financial services with similar solution implementations. - Ability to lead large teams and ensure exceptional client service delivery. - Proficient in managing ETL (e.g., ODI, INFORMATICA) and Reporting (e.g., OBIEE, POWERBI) applications. - Responsible for people management, portfolio/delivery management, and sales enablement within the practice. - Accountable for operational, financial, and people metrics, as well as overall business outcomes of the competency. - Familiarity with OFSAA EPM, ERM, FCCM, IFRS solutions, and other OFSAA suite offerings. - Skilled in products/technologies, frameworks, business metadata management, and relevant architectural components. - Strong command over SQL-PL/SQL, with the ability to design transformations. - Proficient in OFSAA staging and reporting data models. - Experience in data model enhancements and working as a data model architect. - Strong business acumen to drive innovation and automation efforts. Additional Skills Requirements: - Lead large/medium OFSAA programs and demonstrate advanced consulting skills and OFSAA knowledge. - Contribute to business development through presales, practice development, and internal engagement. - Exhibit effective man management skills and lead consultancy assignments. - Proficient in data lineage and building load utility tools such as OFSAA Excel File Upload, File to Table (F2T), Table to Table (T2T), Unified Metadata Manager, SCD, AMHM, etc. - Maintain end-to-end accountability for customer satisfaction and delivery excellence. - Prioritize deliveries in collaboration with the implementation team. - Approach problem resolution proactively, logically, and in an organized manner. - Ability to clearly articulate problems and proposed solutions. - Openness to learning and quick adaptation to changing requirements. Join EY in our mission to build a better working world, where we strive to create long-term value for clients, people, and society while fostering trust in the capital markets. Our diverse teams across 150+ countries leverage data and technology to provide assurance and support clients in their growth, transformation, and operations across various sectors. With expertise in assurance, consulting, law, strategy, tax, and transactions, EY teams tackle complex global challenges by asking better questions to find innovative solutions.,

We are looking for dynamic individuals to join our Customer Support - Next Enquiry Process team for an exciting role in the International Voice Process. The successful candidates will be responsible for assisting international customers, addressing their inquiries, providing detailed information, and ensuring excellent service. Key Responsibilities: - Handle inbound and outbound calls, providing clear and accurate information to customers. - Assist customers with queries related to products or services. - Resolve customer issues effectively and escalate complex issues when necessary. - Ensure customer satisfaction by offering timely and helpful support. - Maintain accurate records of all customer interactions. - Work collaboratively with cross-functional teams to enhance customer experience. Qualifications: For Freshers: No prior experience required (training will be provided). For Candidates with Experience: - 6 Months of Experience in an International Voice Process: Up to 3.5 LPA (25,000 per month). - 1 Year of Experience in an International Voice Process: Up to 4.5 LPA (33,000 per month). Educational Requirements: - Undergraduate or Graduate candidates are eligible to apply. - Strong communication skills in English (both verbal and written). - Good listening skills and an empathetic approach to handling customer queries. - Ability to work in a high-paced, customer-centric environment. Job Details: - Location: Pune (Hadapsar). - Work Schedule: 5 Days Working, 2 Days Rotational Off. - Shifts: 24/7 Rotational Shifts. - Notice Period: Immediate joiners preferred. - Joining Batch: Every Tuesday and Thursday. - Cab Facility: 2-way cab service available. Interview Process: - Walk-in Interviews: - HR Interview - SpeechX Evaluation (Clear profiles preferred) - Operations Test Important Notes: - Relocation: No relocation cases will be considered for this position. - Immediate joiners are preferred. If you are passionate about providing excellent customer service and ready to be part of a dynamic team, we encourage you to walk in and apply! Walk-In Details: - Date: Every Tuesday & Thursday - Time: 10:00 AM to 4:00 PM - Location: [Company Address] Please bring your updated resume and relevant documents. Job Types: Full-time, Permanent Schedule: - Night shift - Rotational shift Benefits: - 2-way Cab Facility - 5 Days Working - 2 Days Rotational Off Salary: - Fresher: Up to 3 LPA (20,000 per month) - Min. 6 Months Experience: Up to 3.5 LPA (25,000 per month) - Min. 1 Year Experience: Up to 4.5 LPA (33,000 per month) Education: - Higher Secondary(12th Pass) (Preferred) Experience: - Total work: 1 year (Preferred) - Customer service: 1 year (Preferred) Language: - English (Preferred) - Hindi (Preferred) Work Location: In person,

As a Guest Relations Specialist at Radisson Hotel Group, your role is crucial in providing a first-class hospitality experience for our guests. Your primary responsibility is to ensure that every guest receives a warm welcome and exceptional service, exceeding their expectations and creating memorable moments during their stay. Working alongside a dedicated team, you will play a key role in the smooth operation of the guest relations department. Your focus will be on maximizing guest satisfaction by promptly addressing inquiries and resolving any issues that may arise. You will take ownership of your tasks, ensuring they are completed efficiently and professionally. Collaboration is essential in achieving departmental goals and targets. You will work closely with your colleagues to control costs, manage inventory, and maintain high levels of productivity and performance. Building and nurturing effective relationships with both guests and team members while upholding the company's culture and values will be a key part of your role. While prior experience in guest relations is beneficial, it is not a mandatory requirement. We are looking for individuals with a hands-on approach, a commitment to delivering exceptional guest service, and a passion for the hospitality industry. Your ability to think creatively, take initiative, and work effectively in a demanding environment will be highly valued. Additionally, proficiency in working with various IT systems, strong communication skills, and personal integrity are essential qualities for success in this role. By joining Radisson Hotel Group, you will become part of a dynamic team dedicated to making every moment matter for our guests. If you share our ambition and believe in the power of exceptional hospitality, we invite you to start your journey with us. Discover more about Radisson Hotel Group, our culture, and career opportunities by visiting careers.radissonhotels.com. Join us in our mission to be the most inspired hotel company in the world and make a difference in the lives of our guests every day.,

As a Customer Service Representative, your primary responsibility is to interact with customers in a professional and timely manner through phone, email, and live chat. You will be expected to address and resolve customer inquiries related to shipping, delivery, tracking, and billing to ensure a positive outcome for the customer. Your role will also involve assisting customers with placing orders, making changes to orders, and providing updates on the status of their shipments. It is essential to provide accurate and up-to-date information on shipment status, delays, and any other related queries that customers may have. In situations where customer issues require higher-level intervention, you should be able to identify and escalate them while maintaining ownership until a resolution is reached. Additionally, gathering and documenting customer feedback will be crucial in improving service quality and identifying areas for enhancement. You will play a key role in contributing to the development and maintenance of the company's knowledge base and FAQ resources. Collaboration with the operations, sales, and logistics teams is essential to ensure smooth coordination and overall customer satisfaction. Furthermore, your responsibilities will include generating and analyzing customer service reports to track performance metrics and identify trends that can help enhance the customer service experience. Your dedication to providing excellent customer service and your ability to work effectively with cross-functional teams will be critical to your success in this role.,

Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in the Electronic Component Distribution industry. The successful candidate will play a crucial role in ensuring exceptional service delivery and satisfaction for our clients. Responsibilities: 1. Customer Assistance: - Provide prompt and accurate assistance to customers regarding inquiries, orders, and product information. - Address and resolve customer issues, ensuring a positive and efficient experience. 2. Order Processing: - Process customer orders and coordinate with internal teams to ensure timely fulfilment. - Monitor order status and communicate updates to customers regularly. 3. Technical Support: - Offer basic technical support for electronic components, guiding customers through troubleshooting processes. - Collaborate with technical teams to resolve complex technical queries. 4. Communication: - Communicate proactively with customers, keeping them informed about order status, delays, and any relevant information. - Provide clear and concise product information to assist customers in making informed decisions. 5. Documentation: - Maintain accurate and up-to-date customer records, order details, and interactions in the company's CRM system. 6. Problem Resolution: - Identify and address customer concerns effectively, escalating issues when necessary to ensure resolution. 7. Product Knowledge: - Stay updated on product specifications, features, and industry trends to better assist customers. 8. Shipment Coordination: - Plan and coordinate inbound and outbound shipments - Collaborate with carriers and freight forwarders to optimise transportation routes. 9. Shipment Documentation: - Prepare shipping documents and ensure compliance with regulations - Maintain accurate records of shipments, inventory, and logistics activities. Qualifications: - Bachelor's degree in Business, Electronics, or related field preferred. - Proven experience in customer support or a related role. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and a customer-centric mindset. - Familiarity with electronic components and the distribution industry is a plus. - Proficient in using CRM software and other relevant tools.

As a Visa Consultant, your primary responsibility will involve meeting with clients to understand their visa requirements and providing detailed information about the visa application process. You will guide clients through the application process, ensuring all necessary documentation is completed accurately and submitted on time. Your role will also include reviewing visa applications and supporting documents to verify their completeness and accuracy. Staying updated with the latest visa regulations, policies, and procedures for various countries will be essential to effectively assist clients. In the event of any issues or complications during the visa application process, you will be required to address and resolve them promptly. Providing exceptional customer service by addressing client inquiries and concerns in a timely and professional manner is crucial. Maintaining accurate records of client interactions, application statuses, and other relevant information will be part of your daily tasks. Additionally, you will be responsible for communicating with embassies, consulates, and other authorities to facilitate visa processing as needed. Continuous improvement of your knowledge regarding visa processes and travel trends through training and research is expected. This full-time position requires a Bachelor's degree, with at least 1 year of work experience in counseling and overall work experience. The work schedule for this role is during day shifts, and performance bonuses may be provided based on your performance. The job location is in person, requiring direct interaction with clients and authorities. If you are looking for a challenging role that involves client consultation, application assistance, documentation review, regulatory knowledge, problem resolution, customer service, record-keeping, liaison with authorities, and continuous training and development, this position could be the right fit for you.,

Overview Billing - S6Serves as a team supervisor/manager by coordinating the work of more experienced Billing Administrators. Manages the day to day activities and initiatives of the team and aligns the resources accordingly to complete the tasks. Serves as the first line supervisor for assignment of tasks and resolution of issues regarding work allocation. Resolves the most complex issues that have been escalated.Supports and reviews complex accounts and configures them in the system. Resolves complex, escalated issues from subordinate staff. Directs, motivates and develops staff maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented. Completes all reports as required accurately and on time. Provides advanced knowledge of the Billing processes and provides technical assistance on moderately complex problems. Acts as the teams initial point of contact for high priority, complex issues requiring escalation. Communications feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager. Supervises a medium to large team of Billing support staff and work leads. May be responsible for specific supervisory review and approval actions.Supports the achievement of team objectives.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.7-10 years of total work experience preferred. Experience in financial services preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.,

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

As an IT Hardware & Networking Engineer in the Pharmaceutical industry with a minimum of 3 years of experience, your primary responsibility will be setting up and maintaining networks within the organization and with external partners. Your role will involve providing support to users, staff members, clients, and suppliers, requiring strong troubleshooting skills and collaboration with team members to resolve issues effectively. Your key responsibilities will include configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, VPN, and QoS. You will be tasked with performing network maintenance, system upgrades, monitoring performance, ensuring system availability, and reliability. Capacity planning, trending, and monitoring system resource utilization will also fall under your purview. In addition to these technical responsibilities, you will provide Level-2/3 support and troubleshooting to address network issues promptly. Working within established configuration and change management policies will be essential to ensure the success of changes made to the network infrastructure. Collaborating with the security team to select and implement security tools, policies, and procedures will be crucial to maintaining a secure network environment. Furthermore, you will be expected to liaise with vendors and other IT personnel for problem resolution, demonstrating effective communication and teamwork skills. This position is full-time, requiring a commitment to day shifts in Jejuri, Maharashtra. Relocation to Pune, Maharashtra, is mandatory for this role. The ideal candidate for this position should hold a Bachelor's degree, with preferred expertise in computer hardware networking and software. A minimum of 2 years of relevant experience is required to excel in this role. Paid time off and other benefits will be provided as per company policies.,

Customer Support Job Overview: Customer Support Executive is responsible for responding and resolving client reported issues associated to Zaggle - Expense Management Solution received via Support Website, email or through calls. Customer Support Executive will also be responsible for resolving and closing the tickets within the stipulated SLAs. Zaggle Support is often consultative and addresses intermediate to advanced service-related issues. Responsibility: Responsible to deliver customer-centric service experiences to Zaggle Customers during every interaction. Display superior customer service when providing inbound and outbound (email, phone, chat, email etc) application and/or functional support and resolution to customers. Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management. Research with the customer to fully diagnose the issue, respond to the customer within established timelines utilizing standard solutions. Troubleshoot cases and follow appropriate documentation steps and annotate all the steps or activities undertaken to resolve the issue. Regularly provide updates to the client on open cases to gain more information and wherever required escalate issues internally within Zaggle departments to ensure timely resolution. Effectively manage client expectations, drive client deliverables and exercise scope to ensure issue resolution. Provide consultative expertise to the client, guiding clients through key decisions and tradeoffs while resolving issues. Wherever required, effectively conduct basic product functionality trainings with clients remotely. Develop and maintain strong functional and technical Zaggle product knowledge including new release and products. Deliver outstanding client service to achieve high Customer Support Survey scores. Be aware of, and comply with, all corporate policies. Qualifications: Education, Experience & Training required: Bachelors degree or equivalent with one-three years of customer service experience. Experience in client-facing/service roles a must and experience in SaaS, EMS, HRMS, Productivity or similar software solutions. Ability to understand customer pain points and classify & articulate them in categories such as backend/frontend/UI/UX/customization/product issue etc. for faster logging and resolution. Basic understanding of issue logging, maintaining tracker and as required creating an issue ticket for same on ticketing tools. Strong organizational skills and ability to deliver on commitments Ability to pass a background check. Job Specific Specialized Knowledge & Skills: Ability to express thoughts clearly & professionally for fluent customer interaction via telephone, email etc. (English). Strong problem resolution skills proven to engage and interact with internal teams to resolve client issues. Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires Must possess the ability to work both strategically and tactically. Excellent organizational, planning skills and negotiation skills. Strong technical aptitude and ability to understand technical concepts quickly. Ability to address and manage through ambiguous situations assess situations, solve problems and make decisions. Ability to prioritize and manage workload to meet deadlines. Must be results, goal, and customer service orientated. Critical Performance Competencies: Accountability Planning and Organization Listening Communication and Influence Personal/ Professional Effectiveness Business Acumen/Strategic Business Perspective Adaptability/ Flexibility Attention to Detail Change Management Decisiveness/Judgement Intelligence Tenacity Value Competencies: Displays leadership through innovation and walks an extra mile to create innovative solutions. Displays customer centric passion, empathy & responsibility to the customer. Displays excellence and relentless commitment in delivering solutions to customers. Displays compete transparency to the customer and takes ownership. Displays personal & corporate integrity Hires, develops & rewards great people Send in your resume at careers@zaggle.in,

Job Description: Customer Support ExecutivePosition Overview The Customer Support Executive is responsible for providing exceptional support and guidance to customers using our software products. This role involves understanding the software in-depth, troubleshooting issues, and effectively communicating solutions to customers. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-centric approach. Key Responsibilities Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Diagnose and troubleshoot technical issues related to software use. Provide step-by-step solutions and detailed explanations to customers. Software Learning: Gain a thorough understanding of the company's software products, including features, functionality, and common issues. Stay updated with the latest software updates, features, and best practices. Attend training sessions and workshops to enhance product knowledge. Problem Resolution: Identify recurring issues and work with the development team to provide feedback and suggest improvements. Escalate complex issues to the appropriate team members or departments when necessary. Follow up with customers to ensure their issues are resolved satisfactorily. Documentation: Create and maintain a knowledge base of common issues and solutions. Develop user guides, FAQs, and support documentation to assist customers in self-service. Customer Training: Conduct training sessions for customers to help them effectively use the software. Develop training materials, including video tutorials, webinars, and written guides. Customize training sessions based on the specific needs of different customer segments. Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement in the software. Collaborate with the product development team to enhance the user experience based on customer insights. Qualifications Education: Bachelors degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Experience: Previous experience in a customer support or technical support role, preferably in the software industry. Experience with help desk software and remote support tools. Technical Skills: Proficiency in using and troubleshooting software applications. Basic understanding of programming languages and databases is a plus. Soft Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to explain technical concepts in a clear and concise manner. Patience and empathy when dealing with customers. Key Competencies Customer-focused mindset. Strong organizational and time-management skills. Ability to work independently and as part of a team. Adaptability to fast-paced and changing environments. Proactive approach to learning and self-improvement. Job Types: Full-time, Internship Contract length: 6 months Benefits: Cell phone reimbursement Leave encashment Paid sick time Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8384017039,

RESPONSIBILITIES OF THE ROLE Detailed duties and responsibilities: Handles all aspects of assigned stations(s) including placing bumped spots, rearranging spots on log in non-competitive slots, making sure all copies are turned in, adding daily networks to log, changing computer data when necessary. Produces daily commercial logs by obtaining information, importing orders, and capturing commercial advertising schedules. Enters commercial advertising schedules and maintains database by reviewing and resolving error reports with the goal of optimizing revenue. Interfaces with Sales Management regarding inventory issues. Collaborates with management, Account Executives and Sales Support to ensure commercial spots are executed in accordance with contract provisions. Monitors changes and resolves Traffic department discrepancies. Manages flow of information and service inquiries in Salesforce / Other CRM platforms. Coordinates with other departments to maintain commercial inventory and to provide billing information. Updates Sales Managers on available inventory. Plans and schedules to meet all required deadlines (daily, weekly and monthly). Resolves problems among Sales, Continuity, Programming, Traffic, and Accounting. Posts logs daily, prints log reports and files monthly. Require flexibility in work schedules May back up other Traffic Coordinators when sick or on vacation. High level of accuracy and attention to detail Usage of a web-based tool to update details by working with other teams over email/chat/call. Ability to prioritize duties and meet deadlines Kindly drop your resume on this number 8454064752