649 Problem Resolution Jobs - Page 4

As an ideal candidate for this role, you will be responsible for conducting staff performance reviews, assessing needs, and performing cost/benefit analysis for operational strategy assessment. You will play a key role in establishing high standards for productivity, quality, and customer service while defining user guidelines. Your duties will involve developing a company system for customer interaction and voice response, overseeing its implementation process, and continuously managing and enhancing center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Additionally, you will provide support to the HR department. - Conduct staf...

Develop SAP B1 queries/FMS/validations/custom add-ons SAP B1 using C#,NET, SQL/HANA/SDK/DI-API/DI-Server Crystal Reports & HANA /REST / SOAP / JSON APIs Technical support/troubleshooting/Prepare document... Maintain HANA server/backupssystem upgrades Required Candidate profile B.Tech/B.E/BCA/MCA/IT 2–8 yrs experience in SAP Business One Technical role Strong skills SAP B1 SDK/C#.NET/SQL/HANA/Crystal Reports Experience with HANA/Linux commands API integration(REST/SOAP/JSON)

About The Role The Payroll Specialist plays a crucial role in ensuring the accurate and timely processing of payroll for an organization. Responsible for overseeing the area of responsibility, this professional manages the end-to-end payroll process, compliance with relevant regulations, and supports overall financial integrity. Key Responsibilities Payroll Processing: Execute the complete payroll cycle, including data input, calculations, and distribution of employee salaries and benefits for the countries in scope. Ensure accuracy and compliance with local, state, and federal regulations regarding payroll and tax obligations. Ensure that the agreed payroll calendar is respected upstream an...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing managed services to clients, ensuring the operational continuity of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems to restore service and meet service level agreements. You will primarily focus on first-line support for standard and low complexity incidents across multiple technology domains. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors before or when they occur - Investigate incidents to identify root causes - Provide telephon...

As a Talent Acquisition (TA) professional at our company, your role is crucial in ensuring that our clients and stakeholders receive top-notch advisory services from RSR. You will be responsible for providing market intelligence, implementing creative sourcing strategies, and resolving any issues that may arise. The main focus of your role will involve spending 55% of your time engaging directly with Hiring Managers (HMs) and leveraging Talent Communities to connect with prequalified candidates who are interested in joining our client. Your key responsibilities will include: - Consulting with hiring managers to understand their skill requirements and assisting them in securing resources at c...

As a Customer Service/Customer Support Intern at Vamaship, you will be an integral part of the team, interacting with customers to ensure their satisfaction with our services. Your role will involve handling inquiries, providing accurate information, resolving complaints, and collaborating with team members for a seamless customer experience. Key Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information about our services and assist customers with placing orders - Resolve customer complaints in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Update customer records and com...

Role Overview: As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, investigating and diagnosing problems, resolving incidents, and ensuring service delivery against service level agreements. You will play a key role in restoring service to clients and maintaining a high level of customer satisfaction. Key Responsibilities: - Maintain the support process and handle requests for support according to procedures. - Use service assurance software and tools to investiga...

You will be joining Medline as a SAP FICO Analyst in Pune with the following responsibilities and required qualifications: **Role Overview:** As a SAP FICO Analyst at Medline, you will be responsible for analyzing, researching, assessing, and implementing SAP solutions. You will work closely with business users and IT stakeholders, providing support for SAP FICO and related interfaces or modules. Your expertise in SAP FICO area, including S4 HANA and ECC versions, will be crucial in monitoring the system's health, resolving errors, and assisting in system enhancements. **Key Responsibilities:** - Analyze, research, assess, and implement SAP solutions - Provide support for SAP FICO and relate...

As an equal opportunity employer, Navayuga is managed and fueled by talented employees. You will be joining a team that includes industry veterans and professionals who thrive in a collaborative environment. At Navayuga, open communication, decisive action, learning, and teamwork are highly encouraged. The company culture is informal yet professional, result-oriented, and enjoyable. If you have excellent communication skills and enjoy working in a team environment, this role will be a great fit for you. You will collaborate with an Agile/Scrum team to develop, test, and deploy enterprise business applications. Your responsibilities will include developing RESTful APIs using Node.js, applying...

Job Description: You will be responsible for building strong and lasting relationships with customers and providing exceptional customer service. Taking full ownership of customer shipments and issues, you will engage in constructive problem resolution and provide effective solutions. Proactively acting and communicating with customers, you will keep them informed of any issues or changes in bookings. Your role will involve addressing root causes, seeking continuous improvements, and constantly looking for ways to enhance work processes. Working independently while also supporting the team in achieving goals and standards, you will share knowledge and best practices. Additionally, you will b...

Role Overview: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Key Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments effectively. - Drive people management activities within the delivery team. - Ensure service delivery quality and cost management. - Implement process impro...

As an IT Procurement Specialist based in Kolkata with 4-6 years of experience, your role will involve analyzing the IT needs of the organization, identifying and evaluating potential vendors, negotiating contracts and pricing, overseeing the ordering process, ensuring quality assurance, managing supplier relationships, inventory, record-keeping, compliance, and problem resolution. Key Responsibilities: - Analyze IT Needs: Assess the IT needs of the organization to determine the necessary equipment, software, and services. - Vendor Research: Identify and evaluate potential vendors and suppliers to ensure they meet the organization's requirements. - Contract Negotiation: Negotiate contracts an...

As a Business Analyst in our company, your role will involve: - Analyzing and documenting requirements for large-scale projects, including Fortune 500 or equivalent projects. - Demonstrating expertise in functional decomposition techniques such as user stories and traceability matrices. - Presenting solution alternatives to clients that align with their business requirements. - Handling ambiguous situations effectively and devising practical plans to achieve clarity, while independently defining functional behavior, business rules, and data attributes. - Collaborating in a globally distributed team model. - Working closely with business stakeholders or sponsors to translate business needs in...

Job Description: Femtosoft Technologies is a highly reputed company providing services like software design, development, digital marketing, and software support across multiple industries. The company focuses on delivering tailored solutions using advanced technologies for clients in various countries. As a member of our team, your role will involve supporting the development of test plans, monitoring test scripts, ensuring quality assurance compliance, analyzing data, and addressing customer grievances. Key Responsibilities: - Comprehend specified requirements and evaluate them with design and specification documents. - Actively engage in understanding the technical execution of the produc...

As an IT Support Specialist, you will be responsible for configuring, testing, and deploying hardware and software to users both locally and remotely. Your key responsibilities will include: - Diagnosing and resolving problems related to the operation of PCs on the network. - Troubleshooting and repairing break/fix issues. - Configuring, troubleshooting, and supporting Video Conferencing systems used for corporate broadcasts. - Providing solutions to user issues by identifying problems, researching answers, and helping to implement. - Training users in basic problem resolution and understanding of how to make efficient use of their PCs. - Responding to user requests and service issues in a t...

As a Sr. Workday Integration Developer, you will be responsible for collaborating with other EBS teams, business analysts, JH IT groups, and university and health systems business users to develop new solutions, enhancements, maintenance, and break/fix support activities. The Workday solution you will work on interfaces with over 450 internal and external systems, including student services, banks, benefit providers, clinical applications, and e-commerce hubs to support the daily functions of university and health system organizations. The key systems within the Workday solution include Human Capital Management (HCM), Core Financials, Planning (Adaptive Planning), Analytics and Reporting, Wo...

As an Entry Level Management at The Westin Gurgaon New Delhi, your role involves leading and assisting with daily shift requirements in the front office areas of Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your main goal is to ensure guest and employee satisfaction while achieving the operating budget. You will also assist in completing financial and administrative responsibilities. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Coach, counsel, and encourage employees while handling their questions and concerns - Manage day-to-day operations to meet customer expectations and quality standards - Deve...

Role Overview: You will be joining Hyland Software as a Product Manager 2, where you will play a crucial role in driving the creation and refinement of user stories, managing team backlogs, and ensuring deliverables align with evolving customer and business needs. Collaboration with engineering research and cross-functional teams will be key to gather insights, address risks, and guide product development based on customer feedback and strategic objectives. Key Responsibilities: - Possess strong awareness of backend technologies and familiarity with enterprise-grade platforms - Experience or awareness of ECM systems (e.g., Alfresco) would be advantageous - Understand product lifecycle manage...

Role Overview: The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction. Key Responsibilities: - Ensure timely response of all the tickets raised by the client end user - Service requests solutioning by maintaining quality parameters - Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep - Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe - ...

As a Product Delivery Manager in Trade & Working Capital, you will lead product delivery processes, manage change activities, ensure regulatory compliance, oversee timelines, and boost efficiency. You will shape the future of product delivery by crafting solutions that enhance and optimize customer experiences. Your role involves leading end-to-end processes, managing dependencies, and liaising with stakeholders as part of a team at the forefront of innovation. Your contributions will focus on creating solutions and efficiencies that enable successful implementations in an expedient and organized manner. **Key Responsibilities:** - Discuss, understand, and document the full functional scope ...

You will be responsible for managing Retail & Project Sales of Glass Films/ Sun Control Films at Cosmo Sunshield. Your key responsibilities will include: - Creating awareness of the product among the end consumers through the implementation of marketing initiatives. - Developing a network of channel partners in the market to ensure speedy service to consumers. - Conducting sales presentations, product demonstrations, and market storming activities. - On-boarding and training installers and tracking their performance month-on-month. - Participating in company sponsored exhibitions, road shows, and other on-ground marketing activities. - Ensuring brand visibility in stores selling company prod...

Role Overview: The purpose of your role is to resolve, maintain, and manage clients" software/hardware/network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction. Key Responsibilities: - Ensure timely response to all the tickets raised by the client end user. - Solutioning of service requests by maintaining quality parameters. - Act as a custodian of clients" network/server/system/storage/platform/infrastructure, and other equipment to track each of their proper functioning and upkeep. - Monitor the number of tickets raised (dial home/email/chat/IMS), ensuring the right solutioning within the defined resolution timeframe. - Perform roo...

As a Product Delivery Manager in Trade & Working Capital, your role involves leading product delivery processes, managing change activities, ensuring regulatory compliance, overseeing timelines, and boosting efficiency to enhance and optimize customer experiences. You will work as part of a team at the forefront of innovation, leading end-to-end processes, managing dependencies, and liaising with stakeholders. **Key Responsibilities:** - Discuss, understand, and document the full functional scope of a change initiative. - Provide and own detailed documented requirements for technology changes including user journeys and supporting artifacts. - Define and own a functional roadmap for the chan...

Responsibilities: Operations Analysts examine the workings of an organization to offer solutions to problems and develop procedures for better decision-making. Generally, an operations analyst is tasked with evaluating and updating procedures, practices, and operations. The operations analyst is a key member of the operations team supporting data management, client reporting, trade processes, and problem resolution. Responsibilities: Identifies project requirements by interviewing customers, analyzing operations, determining project scope, documenting results, and preparing customer contracts. Develops problem solutions by describing requirements, studying system capabilities, analyzing alte...