360 Problem Resolution Jobs - Page 4

You will be joining ISS, a leading workplace experience and facility management company that offers placemaking solutions to enhance business performance and overall quality of life. With a presence in over 30 countries, ISS is committed to delivering high standards of service by a dedicated team of professionals. As a Transport Operations Lead at ISS, you will play a crucial role in ensuring the seamless execution of transport services for our clients. Your responsibilities will include managing the Profit & Loss of the transport operations account, overseeing day-to-day operations, and driving strategic planning for continuous improvement. Your primary focus will be on maintaining strong c...

Welcome to Speedways Electric. We are a leading innovator in the electric vehicle industry, committed to driving sustainable mobility solutions. At Speedways Electric, we pride ourselves on our dedication to innovation, quality, and environmental responsibility. Our team is passionate about creating cutting-edge electric vehicles that not only meet the needs of our customers but also contribute to a greener future. Join us in our mission to revolutionize transportation and make a positive impact on the world. Why Join Us Career Growth and Development: At Speedways Electric, we believe in investing in our employees. We offer extensive training programs, mentorship opportunities, and clear car...

As a customer service representative, your primary responsibility will be to handle inbound and outbound calls, chats, and emails in order to address customer queries and provide detailed information about our wide range of products and services. Your exceptional problem-solving skills will be crucial in resolving customer complaints and issues promptly, courteously, and efficiently to ensure the highest level of customer satisfaction. In addition to problem resolution, you will also focus on building and maintaining strong, long-term relationships with our customers. By fostering loyalty and encouraging repeat business, you will play a key role in enhancing our customer retention rates. You...

The role at Wipro Limited focuses on resolving, maintaining, and managing clients" software, hardware, and network based on service requests raised by end-users within defined SLAs to ensure client satisfaction. The responsibilities include ensuring timely response to all client tickets, maintaining quality parameters in service requests solutioning, acting as a custodian of clients" network/systems/storage to ensure proper functioning, performing root cause analysis of raised tickets, providing immediate resolution to high priority tickets, installing and configuring software/hardware based on service requests, adhering to timeliness and managing client expectations, providing application/u...

KAM will be the primary contact for clients, ensuring smooth communication, service delivery, and issue resolution. This role bridges the client and field/service teams, ensuring satisfaction, SLA compliance, and long-term partnerships. Required Candidate profile 3–6 years of experience in Account Management, Client Servicing, or Operations, preferably in after-sales service or consumer electronics.

As an equal opportunity employer, Navayuga is driven by a talented workforce which includes experienced industry professionals and veterans who thrive in a collaborative work environment. At Navayuga, we believe that the dedication and enthusiasm of our employees contribute to the success of our company. Our culture is characterized by open communication, decisive action, continuous learning, and teamwork, all while maintaining a professional yet informal and results-oriented yet enjoyable atmosphere. We are currently seeking individuals with the following qualifications and skills: - Excellent communication skills to thrive in a team-based work environment. - Experience working with Agile/S...

As a skilled Mainframe Infrastructure Support Engineer with expertise in z/OS, you will play a critical role in maintaining and enhancing our mainframe systems to ensure reliable operation and performance. Your responsibilities will include supporting various applications running on z/OS, diagnosing and resolving issues, implementing system upgrades, and contributing to capacity planning. Your primary goal will be to uphold system integrity, availability, and security while meeting the demands of our business operations. The ideal candidate will have a deep understanding of mainframe architecture, system programming, and problem resolution. Proactive monitoring and troubleshooting of system ...

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. The service and support team maintains direct contact with customers pre-sale or post-sales or both. Custom...

As part of Femtosoft Technologies, a leading company specializing in software design, development, digital marketing, and software support across multiple countries, you will play a crucial role in ensuring the quality and reliability of our software solutions. Your primary responsibilities will involve developing and monitoring test plans and scripts, analyzing statistical data, and implementing preventive and corrective actions to maintain compliance with quality assurance standards and industry regulations. Your qualifications should include a bachelor's degree or relevant educational background, with strong analytical skills, effective problem-solving abilities, and proficiency in softwa...

As the global leader in high-speed connectivity, Ciena is dedicated to prioritizing a people-first approach. Our culture revolves around providing a flexible work environment that promotes individual growth, well-being, and a sense of belonging. We are a technology company that emphasizes our humanity, aligning our business priorities with significant social, community, and societal impacts. Join us as a Critical Incident, Problem, and Change Lead if you excel in service restoration, problem resolution, and change management. This role involves driving operational excellence, overseeing critical processes, and implementing innovative solutions to enhance service reliability. If you thrive in...

As a Workforce Supervisor, you will be responsible for overseeing the work activities of field teams to ensure tasks are completed according to project plans and timelines. You will allocate tasks to workers based on their skills and project requirements to optimize team efficiency. Monitoring daily progress, tracking productivity, and enforcing deadlines are essential aspects of this role to uphold quality standards and project specifications. Resource management is a key component of the position, as you will be in charge of efficiently allocating manpower, tools, and materials on-site. Maintaining health and safety protocols for all field operations is crucial, and collaborating with the ...

As a valuable team member, you will be responsible for delivering team service level components, maintaining quality and productivity targets, and monitoring key performance indicators. Your role will involve effective people management, including staff development and operational management tasks such as managing the floor and ensuring adherence to schedules. Problem resolution will be a key aspect of your responsibilities, along with monitoring calls, providing coaching and feedback, and ensuring the delivery of exceptional customer experiences in every interaction. You will also play a crucial role in training and developing staff, motivating and leading your team, and nurturing future le...

Job Description: You will be responsible for fully supporting, configuring, maintaining, and upgrading corporate customers" networks and in-house servers. This includes installing and integrating new server hardware and applications, as well as keeping an eye out for necessary updates. Additionally, you will support and administer third-party applications, ensuring network security and connectivity. Monitoring network performance availability, utilization, and testing for weaknesses will be an essential part of your role. You will also be tasked with setting up user accounts, permissions, and passwords, as well as resolving problems reported by end-users. Defining network policies and proced...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. This is an exciting opportunity to join a dynamic, tightly-knit team of global power and utilities technology experts leading the energy transition, and be on the forefront of digital, data-driven network operations to facilitate the better working world. As part of EY, you will work with global companies combining your technical expertise, ...

As a Closing Manager at our company based in Navi Mumbai, you will play a crucial role in leading and managing our closing team. Your primary responsibility will be to oversee the seamless execution of real estate transactions, ensuring all legal requirements and timelines are met for a successful property transfer. You will be leading a team of closing coordinators and support staff, guiding them towards achieving company goals and delivering an exceptional customer experience. Your background in real estate closings, coupled with a strong understanding of legal and regulatory requirements, will be instrumental in your success in this role. Your key responsibilities will include managing th...

You will be responsible for providing technical hardware, software, and connectivity problem resolution to all client computers and users. This involves diagnosing issues and guiding users through step-by-step solutions in a user-friendly and professional manner. You will also offer one-on-one end-user training when necessary, assist engineers and technicians, troubleshoot printer problems, and collaborate with next-level support to resolve complex issues. Additionally, you will conduct hardware and software maintenance and reporting as needed, all within the client's office in [Location]. As a Client Site Services Engineer, you will primarily serve a specific client by offering on-site desk...

You should possess a B.E. / B. Tech / MCA degree and be certified with EC Council-CEH/Comptia Security+/CISSP/CHFI, along with any proposed OEM certification. With over 5 years of relevant experience, you must have expertise in managing all aspects of risk and incident analysis within a Security Operations Center (SOC), including overseeing projects for enterprise-scale clients. As a SOC Manager, your responsibilities will include deploying, maintaining, tuning, monitoring, and managing all facets of the client SOC. You will also be accountable for coordinating all SOC activities and ensuring effective communication across the team. Your role will involve monitoring security incidents and ri...

NTT DATA is looking to hire an Operations Expert to join their team in Chennai, Tamil Nadu (IN). As an Operations Expert, you will be responsible for implementing operational strategies, policies, and procedures to meet production targets and enhance productivity, particularly in onPrem operations. You will also be supporting backend development for client applications, setting up infrastructure monitoring and alerting systems, managing Microsoft IIS and batch jobs operations, and utilizing initial Python experience for scripting and automation. Additionally, you will be coaching and supporting team professional growth, troubleshooting and optimizing scripts, managing updates from old to new...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems while restoring service to clients efficiently. Your main objective is to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests of medium complexity. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to...

InternEzy is looking for Customer Success Applications Intern to join our dynamic team and embark on a rewarding career journey The Customer Success Specialist is responsible for ensuring that new customers are onboarded smoothly and effectively, and that they understand the products or services they have purchased Builds and maintains strong relationships with customers, acting as the primary point of contact for their needs and concerns Works to ensure that customers are satisfied with their experience, addressing any issues or concerns that may arise Identifies opportunities to upsell or cross-sell additional products or services to existing customers, and works with sales and marketing t...

We’re hiring enthusiastic individuals for our International Chat Support team! This is your chance to kickstart your career with a global process. Freshers with good English are encouraged to apply.

As a Customer Success Specialist at PINQ POLKA, you will play a crucial role in ensuring exceptional experiences for our valued customers. Your primary responsibility will be to serve as the initial point of contact for customers, offering support, resolving issues, and guaranteeing satisfaction with our range of products and services. By providing accurate information, handling customer inquiries promptly, and fostering positive relationships, you will contribute to creating a seamless and positive experience that cultivates loyalty and trust. Your key responsibilities will include responding to customer inquiries via various channels such as phone, email, chat, or social media, and offerin...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a high level of managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Your role involves ensuring zero missed service level agreement (SLA) conditions, managing tickets of high complexity, and providing resolutions to a diverse range of complex problems. You will use your considerable judgment and independent analysis skills within defined policies and practices to achieve client outcomes while coaching and mentoring junior team members. Key Responsibilities: - Configure, install, test, and ensure operational infrastructure at client sites. - Monitor...

The Manager Sustainability will drive the company's environmental agenda by championing the protection and preservation of natural resources. This role plays a key leadership part in developing and executing a comprehensive sustainability strategy. You will be responsible for expert knowledge in sustainability and climate-related initiatives such as net neutrality, MSCI/DJSI indices, net-zero targets, climate risk, and ESG impact assessment. Additionally, you should be experienced in performing or assessing quantification and calculations for scope 1, 2, and 3 emissions and LCA studies. Your duties will include preparing proposals and project scope for Plan A projects for different parts of ...

The Litigation Support Specialist role at our company involves providing essential support to the litigation team in managing data, ensuring legal compliance, and assisting with case management. Your responsibilities will include preparing legal documents, overseeing electronic discovery, and collaborating effectively with various teams. To succeed in this role, you must have experience with eDiscovery tools such as Relativity and Nuix, as well as a strong knowledge of EDRM. Additionally, you will be expected to be flexible with shift timings, including night shifts, and possess a deep understanding of electronic discovery tools and technology, with an advanced level comprehension of eDiscov...