149 Problem Resolution Jobs - Page 3

Responsibilities: Middleware Support: Provide Level 3 support for Middleware technologies, specifically focusing on WebLogic . Problem Resolution: Diagnose and resolve complex technical issues related to WebLogic and other middleware components. System Maintenance: Perform routine maintenance activities, including patching, upgrades, and performance tuning for middleware environments. Troubleshooting: Conduct in-depth troubleshooting of middleware-related incidents and problems. Documentation: Maintain comprehensive documentation of configurations, procedures, and troubleshooting steps. Collaboration: Collaborate with other support teams, development teams, and vendors to ensure seamless operation and timely resolution of issues. Continuous Improvement: Contribute to the continuous improvement of middleware support processes and practices. Team Leadership & Growth: Willingness to learn and grow into a leadership role within the team. Required Skills: Proficiency in Middleware technologies, particularly WebLogic . Strong organizational and time management skills. Good communication and teamwork skills. Strong problem-solving and analytical abilities. Ability to troubleshoot complex middleware issues. A proactive mindset towards learning and professional growth.

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

As an IME Manager (Industrial, Mechanical & Electrical), you will be responsible for leading and managing technical operations in Ajmer, Bhilwara, and Udaipur. With a minimum of 2 years of experience, you should have a background in telecom Operations & Maintenance, with a track record of handling over 1500 sites for at least 1 year. An educational qualification of at least a Diploma in Electrical or Electronics Engineering is required. Your proficiency in languages, specifically Hindi (spoken 7/10) and English (written 7/10), will be essential for effective communication. Knowledge of computer applications, including Advanced Excel, with an average rating of 7 to 8 marks out of 10, is also expected. Preference will be given to candidates with past working experience in North India, including MP, excluding Gujarat. Your key roles and responsibilities will include troubleshooting and problem resolution, where you will lead the resolution of technical issues and network outages, develop troubleshooting procedures, and provide expert-level support to the O&M team. Additionally, you will manage and mentor a team of technical engineers and technicians, assign tasks, monitor performance, and identify training needs for technical skill development. Project management will be a crucial aspect of your role, involving planning and executing technical projects such as network deployments and upgrades, managing project timelines, budgets, and resources, and ensuring timely and budget-compliant project completion. You will also be responsible for vendor management, including evaluating and selecting vendors, managing vendor relationships, negotiating contracts, and ensuring cost-effectiveness. Maintaining accurate documentation of network configurations, procedures, and troubleshooting steps, generating technical reports, and providing updates to management will be part of your responsibilities. You will also establish quality control procedures for technical operations, conduct regular audits to ensure compliance with standards, and identify and implement process improvements. This is a full-time position with benefits such as health insurance, internet reimbursement, and Provident Fund. The job requires a day shift and in-person work location.,

Maersk is seeking diverse talent to join the tech team in India. If you are passionate about innovation, collaboration, and shaping the future of technology, we have exciting opportunities for you. We are dedicated to fostering a more diverse and inclusive workforce as we believe it leads to better outcomes. Our company offers various benefits such as flexible working arrangements, reduced hours for mothers returning from maternity leave, and childcare reimbursement to support our employees. As an SAP Integration Engineer at Maersk, you will play a crucial role in enhancing the day-to-day operation and support of Maersk's SAP environment, which includes systems, tools, and applications. Your main responsibilities will revolve around ensuring the stability and integrity of these systems while consistently striving to enhance customer service levels and platform stability. This position provides you with the chance to make a significant impact within our organization by enhancing SAP services and improving the overall customer experience. Key Responsibilities: - Define, enhance, and develop roadmaps for platforms and operational flows that require improvement and stabilization. - Collaborate with cross-functional task forces to target high-impact areas of concern, driving improvements that lead to better customer and business outcomes. - Provide support during high-impact incidents and deep dives to ensure a clear understanding of the system architecture and its interaction with other systems. - Gain a thorough understanding of Maersk's SAP architecture, designs, and service interactions to develop improvement strategies that support ongoing changes in the platform and meet increasing business demands. - Identify opportunities for process optimization and system enhancements to implement continuous improvement ideas. - Work closely with transition leads on new releases and migrations to understand the scope of these changes. - Proactively identify challenges and collaborate with other service managers to plan effective mitigations. - Establish yourself as a trusted partner for product and business leaders, collaborating on identifying opportunities for technology solutions that support the delivery of required business and customer outcomes. - Collaborate with various teams to ensure the readiness of release services for the enabling platform. - Demonstrate strong verbal and written communication skills, authoring clear investigations around improvement areas with associated benefits and impacts for technical and management stakeholders. - Ensure platform stability aligns with business outcomes and future improvement initiatives. - Develop a clear vision for performance considerations, housekeeping, and archiving requirements to optimize platform functionality. - Provide support during high-impact incidents and problem resolution, leveraging applied knowledge and technical deep dives for resolution and future improvements. - Upskill support and service personnel to benefit the platform as a whole, contributing to the creation, review, and adoption of SOPs to enhance operational efficiency. - Act as the voice of the customer, ensuring customer needs and feedback are central to improvement initiatives and fostering this ethos within the team and cross-team interactions. - Cultivate partnership relationships with key stakeholders across technology, process, and business teams to ensure successful delivery of required business outcomes. - Maintain regular communication with key stakeholders to keep them informed of critical information supporting the effective and efficient operation of business services. - Engage in business language to facilitate understanding by all stakeholders and comprehend business impacts, risks, and benefits effectively.,

Pradeepit Consulting Services is actively seeking an experienced SAP CRM Functional Consultant specializing in Application Support Management for our client. In this role, you will provide crucial ongoing application support, maintenance, and request fulfillment for SAP CRM systems. You'll work closely with business users to understand their needs, ensuring the CRM application remains reliable, secure, and aligned with business goals. Key Responsibilities Application Support & Management : Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly. This includes incident management to ensure timely resolution and communication. Problem Resolution : Investigate root causes of recurring issues and implement preventive measures to minimize system disruptions. User Empowerment : Offer training and guidance to users to assist them during incident management. System Monitoring : Continuously monitor system performance , identifying and addressing bottlenecks or slowdowns. Documentation : Maintain comprehensive documentation of system configurations, support processes, and issue resolutions . Functional Expertise : Apply strong functional experience in SAP Sales and Service modules . Middleware & Frameworks : Leverage good experience in CRM Middleware, BDOCs, and IDOCs . Possess a solid understanding of the one-order framework . Background Processes : Utilize experience in background job processes and job error analysis . Configuration : Demonstrate understanding and experience in SAP CRM base configurations such as transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination, and related CRM customizing. Architecture : Exhibit proficiency in MVC and WebUI Architecture . Skills Strong functional experience in SAP Sales and Service module . Good experience with CRM Middleware, BDOCs, and IDOCs . Proficiency in background job processes and error analysis . Solid understanding of the one-order framework . Experience in SAP CRM base configurations (transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination). Proficient in MVC and WebUI Architecture . Ability to provide day-to-day application support , manage incidents , and conduct problem management . Skilled in user training and system monitoring . Aptitude for maintaining comprehensive documentation . Willingness to work in rotational shifts , including weekends. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an SAP CRM Consultant in an application support role. SAP CRM certification , SAP C4C , or ITIL (Information Technology Infrastructure Library) certifications are additional assets.

As a Sr. Executive - KAM (Keys Accounts Management) at our leading Freight Forwarding Company based in Gurgaon, your primary responsibility will be to manage and nurture relationships with key clients. You will play a crucial role in understanding the unique logistics needs of clients, offering tailored solutions, and ensuring the delivery of exceptional services. Collaborating closely with internal teams is essential to enhance client satisfaction, drive business growth, meet revenue targets, and foster strong industry connections. Your key duties will include: Client Relationship Management: - Serve as the primary point of contact for designated key accounts. - Cultivate and sustain enduring client relationships by maintaining regular communication and interaction. - Comprehend client logistics and supply chain requirements and suggest personalized freight forwarding solutions. Business Development: - Identify opportunities for account expansion by analyzing client needs and market dynamics. - Work in conjunction with the sales team to promote and cross-sell additional services to current clients. - Develop and present business proposals and presentations that align with client needs. Service Delivery and Problem Resolution: - Collaborate with internal departments such as operations, pricing, and customer service to ensure seamless service delivery. - Proactively handle client concerns, resolve issues, and escalate complex problems when necessary. - Monitor shipment performance to ensure adherence to agreed service levels and timelines. Market Insights and Strategy: - Stay informed about industry trends, competitor activities, and market advancements. - Share industry insights with clients to showcase expertise and enhance their logistics strategies. Account Performance and Reporting: - Monitor account performance metrics including revenue, profitability, and client satisfaction. - Generate regular reports for management highlighting achievements, challenges, and growth opportunities. Compliance and Documentation: - Ensure all client activities comply with company policies and industry regulations. - Maintain accurate records of client interactions, contracts, and service agreements. This is a full-time position with a day shift schedule. The ideal candidate should have a total of 4 years of work experience, with a minimum of 4 years in Key Clients or Accounts Management and the Freight Forwarding or Logistics Industry. The preferred work location is Gurugram, Haryana. If you are ready to take on this challenge and drive success in the world of freight forwarding, we invite you to apply for this role.,

The Partnership & Business Development Manager/Sr Manager position at Selsmart in Noida 64 requires a candidate with 8+ years of relevant experience. Selsmart is a prominent pan India consumer take-back D2C platform specializing in selling used electronics. Currently processing over 30,000 orders monthly, Selsmart's SaaS solution facilitates consumer exchanges and has established partnerships with leading consumer electronics companies. The platform's high traffic enables the provision of vouchers and coupons to drive new product sales for partner brands. Selsmart operates as a subsidiary of Attero, India's largest Urban miner renowned for its advanced E-waste and Li-Ion battery recycling capacity. As the Partnership & Business Development Manager/Sr Manager, your primary responsibility will involve identifying, developing, and managing strategic partnerships with top Consumer Electronics companies and National & Regional Electronics retailers. This role demands a strategic thinker with strong negotiation skills, a broad network of existing relationships, and a proven ability to cultivate and maintain long-term partnerships. Key Responsibilities: - Lead Generation & Partnerships: Develop and execute strategies for lead generation, securing new partnerships and accounts. - Account Management & Relationship Building: Foster strong, mutually beneficial relationships with existing and new partners, serving as the main point of contact and ensuring effective communication. - Negotiation & Agreement: Drive negotiations for partnership agreements, terms, and contracts. - Performance Monitoring: Analyze and track partnership performance against predefined KPIs, providing regular reports to senior management. - Problem Resolution: Proactively identify and resolve any challenges within partnerships, aiming for swift and amicable resolutions. - Cross-functional Collaboration: Work closely with internal teams (Marketing, Tech, Operations, Finance) to ensure alignment with company goals and successful project execution. Required Skills and Qualifications: - Education: BA/BTech with MBA. - Experience: 8+ years of proven experience in partnership management and/or business development within top Consumer electronics companies and National retailers. - Existing Network of Relationships. - Strong negotiation skills and a track record of closing complex deals. - Strategic Thinking: Ability to identify long-term opportunities and develop actionable plans to achieve business objectives. - Communication & Interpersonal Skills: Exceptional verbal and written communication, presentation, and active listening abilities. - Negotiation Skills: Strong ability to create win-win scenarios. - Market Knowledge: Profound understanding of FMCD market dynamics, consumer behavior, competitive landscape, and industry trends. - Results-Oriented: Track record of exceeding targets and driving revenue and market share growth. - Adaptability: Thrives in a fast-paced environment and can adapt to changing priorities. - Team Player: Collaborative mindset with a strong ability to work effectively with cross-functional teams.,

As a global leader in cybersecurity, you will play a crucial role in protecting the people, processes, and technologies that drive modern organizations. CrowdStrike, with its advanced AI-native platform, has been redefining modern security since 2011 with the mission to stop breaches. Our diverse range of customers across various industries rely on CrowdStrike to keep their businesses running smoothly and their communities safe. CrowdStrike is a mission-driven company that values inclusivity, flexibility, and autonomy. We empower our employees to take ownership of their careers and provide an environment where innovation, customer commitment, and community engagement are highly encouraged. If you possess limitless passion, a strong focus on innovation, and a dedication to our customers and community, we welcome you to join our team and be part of a mission that truly matters. As the Sales Engineering leader, your primary responsibility will be to manage the technical sales support for our products and services. You will lead a team in promoting CrowdStrike's security platform to potential customers, partners, and the industry at large. The ideal candidate should demonstrate exceptional energy, drive, and a keen interest in expanding business across a portfolio of accounts. Candidates with existing security contacts are particularly encouraged to apply. Your role will involve ensuring effective technical sales coverage for the regional account base, collaborating with various internal teams for strategic and tactical planning, and driving customer and partner meetings through solution selling and problem resolution. Additionally, you will be responsible for coaching and developing the Sales Engineers" skill sets, providing technical training, and managing a team of SE Managers. This position requires strong leadership skills, pre-sales technical experience, and the ability to engage with stakeholders at all levels within a territory. Your day-to-day responsibilities will involve market analysis, competitive monitoring, and supporting sales teams and partners with pre-sales technical activities. You must be willing to travel for client meetings when necessary and possess excellent communication and presentation skills to interact with external audiences, including senior executives. To excel in this role, you should have a background in IT security, experience in working with channel partners, and a strong technical knowledge of networking and security solutions. Relevant certifications such as CISSP, CISM, Security+, or CEH are a plus. Your ability to understand and articulate both the business benefits and technical advantages of our products will be crucial in this position. At CrowdStrike, we offer a remote-friendly and flexible work culture, competitive compensation and equity awards, comprehensive wellness programs, paid parental and adoption leaves, professional development opportunities, and a vibrant office culture with world-class amenities. We are committed to creating a diverse, equitable, and inclusive workplace where everyone is valued and empowered to succeed. By embracing the diversity of our employees, we foster innovation and deliver the best outcomes for our customers and communities. Join us in shaping the future of cybersecurity.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

As a diligent professional in this role, you will be responsible for developing scalable and cost-effective processes for validation and commercial manufacture. Your key duties will include providing line-level leadership and management coordination of resources for laboratory activities, ensuring timely project completion to meet company revenues and client satisfaction targets, and supporting the Regulatory department for filing DMFs and other dossiers. It will be crucial for you to validate ongoing projects successfully and manage the life cycle of existing products. Additionally, you will be tasked with ensuring operational safety and efficiency, maintaining quality and regulatory compliance, and driving continuous improvement initiatives. You will oversee daily operations, participate in the preparation and implementation of company policies, quality systems, and training programs, and work towards cost improvement for projects while reducing customer complaints. Moreover, your responsibilities will involve overseeing the safe manufacturing of Intermediates and/or CDMO products in compliance with relevant regulations. You will play a pivotal role in providing leadership for problem resolution to enhance technical processes and foster strong working relationships with Analytical/Quality Control, Quality Assurance, Project Managers, Development Group members, and Clients. Furthermore, your accountability will extend to maintaining documentation and reports related to lab operations to ensure smooth functioning of the facility.,

The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelors degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED)

At EY, you will have the opportunity to develop a career tailored to your unique strengths, supported by a global network, inclusive culture, and cutting-edge technology to maximize your potential. Your individual voice and perspective will play a crucial role in shaping EY's future success. By joining us, you will not only create a rewarding experience for yourself but also contribute to building a better working world for all. As an OFSAA Senior at EY, your primary responsibility will be to lead and oversee OFSAA implementation and consulting projects. You will manage engagements at the practice level, drive business growth, and ensure the successful achievement of business objectives, budgets, strategic direction, and delivery quality by consultants under your supervision. Client Responsibilities: - Utilize effective communication and presentation skills to engage with clients at various stages of the implementation lifecycle. - Deliver multiple OFSAA implementation and consulting projects to meet client needs. - Identify innovative approaches and business opportunities to expand the practice's reach within the client ecosystem. - Direct business operations and consulting resources to support clients in implementing OFSAA solutions. - Assess and mitigate business risks while pursuing overall practice goals. - Maintain strategic direction, drive profitable practice growth, ensure high-quality consulting delivery, and uphold customer reference ability. People Responsibilities: - Demonstrate expertise in OFSAA implementations and/or a background in Financial Services with a focus on implementing similar solutions. - Lead large teams to deliver exceptional client services. - Manage ETL tools (e.g., ODI, INFORMATICA) and Reporting applications (e.g., OBIEE, POWERBI). - Oversee people management, portfolio/delivery management, and sales enablement within the practice. - Be accountable for operational, financial, and people metrics, as well as overall business outcomes. - Possess in-depth knowledge of solutions like OFSAA EPM, ERM, FCCM, and IFRS within the OFSAA suite. - Proficient in products, technologies, frameworks, business metadata management, and relevant architectural components. - Strong command of SQL-PL/SQL with the ability to design transformations. - Well-versed in OFSAA staging and reporting data models. - Experienced in data model enhancements and working as a data model architect. - Demonstrate business acumen by developing innovative approaches and focusing on automation. Additional Skills Requirements: - Lead large/medium OFSAA programs and demonstrate expert consulting skills with advanced OFSAA knowledge and industry expertise. - Play a role in business development through presales, practice development, and internal engagement. - Manage consultancy assignments and demonstrate leadership capabilities. - Proficient in data lineage and building load utility tools such as OFSAA Excel File Upload, File to Table (F2T), and Table to Table (T2T). - Ensure end-to-end accountability for customer satisfaction and delivery excellence. - Prioritize deliveries in collaboration with the implementation team. - Approach problem resolution proactively, logically, and systematically. - Clearly articulate problems and proposed solutions. - Display a willingness to learn and adapt quickly to evolving requirements. Join EY in building a better working world by leveraging data, technology, and the expertise of diverse teams across 150 countries to create long-term value for clients, people, and society. EY's global presence spans assurance, consulting, law, strategy, tax, and transactions, enabling teams to address complex challenges with innovative solutions.,

As a Director of Operations at our company, you will play a crucial role in leading the department and ensuring top-notch performance from all employees. Your primary focus will be on client satisfaction, overseeing and directing various campaigns alongside Operations Managers, Team Leaders, and Staff. Your responsibilities will encompass a wide spectrum of tasks, requiring exceptional multitasking abilities. You will engage in regular interactions with department/campaign team leaders and the management team, ensuring seamless communication between staff and senior management. Managing and staffing assigned operations, monitoring staffing, providing training, resolving problems, and delivering excellent customer service will all fall under your purview. In this role, you will be responsible for setting individual and team goals, guiding Operations Managers to achieve targets, ensuring compliance with policies and procedures, and collaborating with the Senior Director of Operations/Vice President of Operations on crafting operations procedures. To qualify for this position, you must have at least 3 years of relevant experience at the director or VP level in BPO Operations and Management. Building and maintaining client relationships, managing a large workforce, proficiency in Google Suite applications, and a proven track record in meeting targets are essential requirements. Excellent communication skills, strong organizational abilities, and a professional, courteous demeanor are also critical traits for success. TaskUs is a global leader in outsourced digital services and customer experience, serving innovative companies across various sectors. With a diverse workforce across multiple countries, we value inclusivity, equality, and diversity in our workplace. We are committed to providing equal opportunities and fostering an inclusive environment for all employees. If you believe you have what it takes to excel as our Director of Operations and contribute to our dynamic team, we encourage you to apply and be part of our mission to deliver exceptional services to our clients and communities. Req Id: R_2506_8476 Posted At: Mon Jun 30 2025 00:00:00 GMT+0000 (Coordinated Universal Time),

As an ERP Specialist, your primary responsibility will involve analyzing the existing infrastructure and implementing IT system enhancements. You will be tasked with writing customized programs and scripts, configuring ERP, particularly FARVISION applications, and developing user-friendly functionalities and interfaces. Your role will also encompass installing ERP software and ensuring seamless integration with IT systems, as well as performing diagnostic tests to resolve issues and optimize performance. Providing technical support and training to ERP end-users is also a crucial aspect of your job. Additionally, you will be expected to prepare development progress updates, document ERP processes, adhere to company policies and industry regulations, and stay informed about the latest ERP upgrades and offerings. You will play a key role in training and assisting various departments with problem resolution related to the modules in the application. To qualify for this position, you should ideally hold a Bachelor's or Master's degree in information technology, computer science, or a related field. A strong understanding of ERP modules and applications, specifically FARVISION, is required. You should have a minimum of 3-4 years of experience as an ERP specialist, preferably in industries such as real estate, construction, engineering, or similar sectors. Excellent organizational and time management skills are essential, along with exceptional interpersonal, collaboration, and communication abilities. Strong analytical and problem-solving skills will also be beneficial in this role. This is a full-time, permanent position with a day shift schedule.,

As the Lead and Mentor in this role, you will be responsible for guiding, mentoring, and developing a high-performing team of professionals focused on planning and order fulfillment for OEM customers. Your key focus will be to foster a culture of accountability and continuous improvement within the team. Your strategic responsibilities will include developing and executing strategic planning initiatives aligned with overall OEM sales targets and business objectives. This will involve tasks such as demand forecasting, capacity planning, and inventory optimization tailored to OEM requirements. You will be overseeing the end-to-end order fulfillment process for OEM clients, ensuring timely and accurate delivery of products. It will be crucial for you to proactively identify and resolve potential roadblocks to maintain high customer satisfaction levels. In terms of customer relationship management, you will serve as a primary point of contact for strategic OEM customers regarding planning, order status, and fulfillment. Building and maintaining strong, collaborative relationships with customers will be essential to understand their evolving needs and ensure long-term partnerships. You will collaborate closely with teams such as OEM Sales, Production, Supply Chain, and Logistics to ensure seamless coordination and alignment of sales forecasts with operational capabilities. This collaboration is vital for achieving sales and operations alignment. Continuous process optimization will be a key part of your role, where you will analyze and improve planning and order fulfillment processes to enhance efficiency, reduce lead times, and optimize costs. Implementing best practices and leveraging technology to streamline workflows will be crucial for operational success. Establishing and monitoring key performance indicators (KPIs) for the planning and order fulfillment team will be important. You will be required to report on performance, identify trends, and implement corrective actions as needed to ensure the team meets its objectives. Proactively addressing and resolving complex customer issues related to order delays, discrepancies, or planning challenges will be part of your responsibility. Your focus will be on ensuring minimal disruption to OEM operations while resolving such issues efficiently. Staying abreast of industry trends, market conditions, and OEM customer demands will be essential to inform planning strategies and identify growth opportunities for the business. Your insights into the market will play a crucial role in shaping the future direction of the planning and order fulfillment processes.,

As a Customer Service Representative in the Garment Retail Field, your primary responsibility will be to provide exceptional assistance to customers visiting the store. You will play a crucial role in ensuring a positive shopping experience by offering guidance on garment styles, sizes, fabrics, and availability. Your attention to detail and product knowledge will help customers make informed decisions during their shopping journey. Your key responsibilities will include greeting customers warmly, addressing their inquiries, and guiding them to relevant sections of the store. You will assist customers with product selection, facilitate fitting room operations, and ensure a seamless try-on experience. Handling customer complaints or concerns professionally and resolving issues in line with company policies will be essential aspects of your role. Staying updated on the latest collections, promotions, and sales will enable you to provide tailored recommendations based on customer preferences and needs. You will also be responsible for promoting ongoing offers, upselling and cross-selling products, and assisting customers during the checkout process to enhance their shopping experience. Additionally, you will collect and record customer feedback to contribute to the improvement of service quality and product offerings. Maintaining store standards by ensuring a clean, organized, and customer-friendly environment will be crucial. Supporting visual merchandising efforts by maintaining displays and stock levels will further enhance the overall shopping atmosphere. To excel in this role, you should possess a high school diploma or equivalent (preferred) along with additional training or certification in customer service. Prior experience in customer service, preferably in a retail setting, will be beneficial. Strong communication skills in English and Hindi are preferred, and proficiency in these languages will enable you to effectively engage with a diverse customer base. This is a full-time permanent position with benefits including Provident Fund. The work schedule is during day shifts, and the expected start date is 22/07/2025. If you are passionate about delivering exceptional customer service and creating memorable shopping experiences, we encourage you to apply for this rewarding opportunity in the garment retail field.,

As an experienced IT Support Manager, your primary objective is to lead and manage the IT support team to ensure consistent, high-quality service delivery and customer satisfaction. You will oversee escalated technical issues promptly, maintain optimal response times, and implement comprehensive IT support policies and procedures. Your role will also involve ensuring robust security of IT systems through proactive monitoring and threat assessment. In this position, you will be responsible for managing IT support tools, software licensing, budgets, and resource allocation to maximize operational efficiency. You will coordinate hardware replacements, system maintenance tasks, and infrastructure upgrades across the organization. Collaboration with internal departments to safeguard IT assets and ensure seamless technology integration will be a key aspect of your role. Additionally, you will train, mentor, and evaluate IT support staff, promoting continuous professional development and skill enhancement. Maintaining strategic relationships with vendors and service providers, ensuring optimal support delivery and cost management, will also be part of your responsibilities. You will lead IT infrastructure maintenance initiatives to ensure 99.9% uptime across network systems and data centers. Your role will involve managing end-to-end IT support operations, including incident resolution, system upgrades, and comprehensive user support. You will oversee data security and backup operations to ensure full compliance with organizational standards and regulatory requirements. Regular audits of network systems will be conducted to proactively mitigate risks related to IT operations and security vulnerabilities. To excel in this role, you should have 10+ years of proven experience in IT support operations, with at least 2+ years in team management and leadership roles. A degree in Computer Engineering or IT is required, with an MBA being preferred. Strong expertise in incident management, problem resolution, service delivery optimization, IT infrastructure maintenance, security management, and compliance framework implementation is necessary. Superior analytical and problem-solving capabilities, along with excellent leadership and communication skills, are essential for success in this position. Joining us will provide you with a leadership opportunity in driving IT support excellence, operational impact, and innovation in a collaborative culture that values continuous improvement and professional development. You will have the chance to work with advanced support tools and methodologies alongside experienced IT professionals, with a competitive compensation package and comprehensive benefits offered. If you meet the qualifications and are looking to make a significant impact in IT support management, we encourage you to apply for this exciting opportunity.,

As the Factory Quality Head, you will play a crucial role in managing the quality aspects across suppliers, products, processes, and customers (both internal and external). Your primary responsibility will be to develop and implement a comprehensive Quality Assurance Strategy to ensure the right quality enablers are in place for the entire supplier and manufacturing value chain. This strategic approach aims at driving continuous improvement in overall quality metrics, facilitated by sustainable quality systems that adhere to relevant regulatory compliances. Your key deliverables in this role will include reducing the Cost of Poor Quality (COPQ), Call Rate, and Returns, ensuring flawless launches of outgoing products, developing the Quality Management System (QMS), creating a Quality Improvement Roadmap to enhance Quality Maturity Progression Score, Radar Score, reducing Tier 2 Supplier PPM, improving Rolling Throughput Yield, and enhancing team competency through training initiatives. Your duties and responsibilities will involve collaborating with various functions to define quality deliverables for New Product Introductions at different gates, conducting Quality Risk Assessments, overseeing compliance to validation standards, engaging suppliers on PPAP and run@rate delivery, executing APQP for bought-out parts, establishing process controls and critical touch points, monitoring new product performance post-launch, driving Built-in Quality through preventive controls, maintaining Global standards in product quality, fostering a culture of shop engagement through continuous improvement practices, addressing risk mitigation through Change Management and validation, setting up Quality Command Centers for effective communication, upgrading measurement systems and data acquisition processes, supporting problem resolution, authorizing deviation change requests, managing escalations, evaluating suppliers through radar mechanisms, and ensuring the skill development of the factory quality professionals. To be successful in this role, you should hold a Bachelor's degree in Engineering (BE/B.Tech) with over 20 years of experience in the Refrigerator Industry. Additional knowledge of Quality Management Systems (QMS), Integrated Management Systems (IMS), Change Management, Six Sigma, Shainin, and Design of Experiments (DOE) will be advantageous. If this challenging opportunity aligns with your career goals and expertise, please share your CV at varsha.tomar@havells.com.,

We seek a motivated Key Accounts Executive to manage top client relationships. Must be strategic, communicative, and focused on aligning client needs with our services to drive growth and ensure top-tier customer satisfaction. Required Candidate profile Please note this job is only for female

As a Client Relationship Manager for Events, you will play a crucial role in our event management team by nurturing client relationships, ensuring seamless communication, understanding event requirements, and overseeing the successful execution of events to meet client expectations. Your responsibilities will involve serving as the primary point of contact between clients and internal teams, building and maintaining strong relationships with corporate and individual clients, and providing creative solutions tailored to their event goals. You will coordinate with various teams including production, design, logistics, and vendors to ensure the smooth execution of events, manage client expectations, timelines, and deliverables, and provide on-site support during client meetings, site visits, and events. Handling client feedback efficiently and professionally, preparing post-event reports, feedback summaries, and client satisfaction analysis, and identifying opportunities for repeat business and cross-selling services will also be part of your role. To excel in this position, you should hold a Bachelor's degree in Event Management, Marketing, Hospitality, or a related field, along with at least 3 years of experience in client servicing or relationship management, preferably within the event industry. Strong understanding of event planning, production, and execution, excellent communication, negotiation, and problem-solving skills, the ability to work under pressure and manage multiple projects simultaneously, and willingness to travel and work flexible hours, including weekends and evenings when required, are essential. Key Skills required for this role include Client Servicing & Communication, Event Planning & Coordination, Problem Resolution, Time & Project Management, Attention to Detail, and Team Collaboration. This full-time, permanent position also offers benefits such as cell phone reimbursement, food provision, work from home options, and performance bonuses. If you are passionate about client relationships, event management, and delivering exceptional experiences, we encourage you to apply for this role. Take the opportunity to stay updated with industry trends, apply innovative ideas to enhance client satisfaction, and contribute to the success of our events.,

As an Export Documentation Executive at our Amta, Rawalwasia Industrial Complex location in the Export/Logistics department, you will play a crucial role in preparing and managing all export-related documentation in compliance with international regulations and company policies. Your responsibilities will include ensuring timely and accurate processing of export shipments while maintaining seamless communication with internal and external stakeholders. Your main responsibilities will revolve around documentation management, where you will be tasked with preparing and verifying export documentation such as invoices, packing lists, certificates of origin, bill of lading, and other necessary shipping documents. Compliance with international trade regulations, customs requirements, and client specifications will be key in your role. Additionally, you will collaborate with various stakeholders including freight forwarders, shipping lines, and internal departments to gather necessary information for documentation. Regulatory compliance is of utmost importance, and you will be responsible for ensuring adherence to export laws, export licenses, and regulatory frameworks. Staying updated on changes in export regulations and international trade practices will be essential. Maintaining detailed records of all export transactions for auditing purposes and ensuring proper archiving of documentation will also be part of your duties. You will be monitoring shipment status, providing updates to stakeholders, generating and analyzing reports on export activities, and addressing and resolving issues related to export documentation and shipment delays. Your strong attention to detail, organizational skills, proficiency in MS Office and export management software, excellent communication and coordination abilities, and ability to work under pressure will be crucial for success in this role. To qualify for this position, you should have a Bachelor's degree in Business, International Trade, or a related field, along with at least 2 years of experience in export documentation or international logistics. The job type is full-time and permanent, with benefits including Provident Fund, a day shift schedule, and a yearly bonus. If you are looking for a challenging role where you can utilize your skills and expertise in export documentation while contributing to the smooth operation of export processes, then this position is perfect for you. Apply now and be part of our dynamic team!,

Join us as a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You will be assessed on critical skills relevant for success in the role, such as experience with skills to meet business requirements, as well as job-specific skill sets. To be successful in this role, you should have experience with: Basic/ Essential Qualifications: - Application Support: Providing expert-level L3 support for Next Gen systems in the macro trade capture division. - Issue Investigation: Conducting deep hands-on investigation and debugging of complex production issues. - Problem Resolution: Stepping through code, analyzing logs, and performing root cause analysis for system incidents. - Knowledge Transfer: Working closely with RTB (Real-Time Business) teams to ensure smooth transition and knowledge sharing. - Process Improvement: Identifying and implementing improvements to reduce support burden during rapid application changes. - Proven application support experience in enterprise environments. - Strong debugging and problem-solving skills with the ability to investigate complex technical issues. - SQL proficiency for database investigation and analysis. - Interest in expanding technical skills including Python and code analysis. - Motivation to work primarily from a support perspective rather than a development focus. Desirable skillsets/ good to have: - Experience with trading systems or financial applications. - Knowledge of Java applications and troubleshooting. - Familiarity with monitoring and logging tools. - Understanding of distributed systems architecture. This role will be based out of Pune. Purpose of the role: To design, develop, and improve software utilizing various engineering methodologies that provide business, platform, and technology capabilities for our customers and colleagues. Accountabilities: - Development and delivery of high-quality software solutions by using industry-aligned programming languages, frameworks, and tools. - Cross-functional collaboration with product managers, designers, and other engineers to define software requirements and devise solution strategies. - Collaboration with peers, participation in code reviews, and promotion of a culture of code quality and knowledge sharing. - Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities. - Adherence to secure coding practices and implementation of effective unit testing practices. Assistant Vice President Expectations: - Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. - Lead a team performing complex tasks, set objectives, and coach employees in pursuit of those objectives. - Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. - Consult on complex issues, identify ways to mitigate risk, and take ownership for managing risk and strengthening controls. - Engage in complex analysis of data from multiple sources and communicate complex information effectively. - All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

As a Claims Processing professional in our hospital, your primary responsibility will be to oversee the timely and accurate submission of insurance claims for medical services provided by the hospital. You will serve as the main point of contact between the hospital, insurance providers, and patients, effectively managing claims and coverage issues. Prior to providing services to patients, you will be required to verify insurance details, eligibility, and coverage limits to ensure seamless processing. Handling pre-authorizations and claim approvals with insurance companies will also be a crucial part of your role. You will lead and supervise the Third Party Administrator (TPA) team to ensure efficient claims management and effective issue resolution. Maintaining compliance with hospital policies and insurance regulations, as well as accurate record-keeping, will be essential in your daily tasks. Furthermore, you will provide customer support by assisting patients with claims-related inquiries, resolving issues like denied claims or coverage concerns. Regular reporting to management on claim status, settlements, and outstanding issues will also be part of your responsibilities. Addressing and resolving escalated claims issues, disputes, and billing discrepancies between patients, the hospital, and insurance providers will require your problem-solving skills. You will be responsible for ensuring that the claims process adheres to the hospital's internal guidelines and audit requirements. For the role of TPA Incharge, candidates with BHMS/BAMS qualifications are preferred. For the TPA Executive position, a minimum of 4 years of experience is required. This is a full-time position with benefits including health insurance, yearly bonus, and day shift schedule. Candidates must have a total of 5 years of work experience and be willing to work in person at our location in Navi Mumbai, Maharashtra. Relocation before starting work is required for this role.,

As an experienced Accounts Manager with a minimum of 10 years of experience, you will be joining a Garment Manufacturer and Exporter company located in Kalyan. Your primary responsibilities will include ensuring statutory compliance with GST, IT, TDS, PF, ESIC, Advance Tax, and Tax Audits. To excel in this role, you must demonstrate proficiency in Tally and Visual Gems. Additionally, you should possess advanced Excel skills, including the ability to work with pivot tables, formulas, and financial modeling. Your role will also involve managing internal and external audits, collaborating closely with auditors to adhere to Indian statutory requirements. You will be responsible for cost control and budgeting, overseeing budget creation and managing cost control systems to achieve financial objectives. As an Accounts Manager, you will be expected to identify financial discrepancies and resolve them promptly to ensure the smooth functioning of financial operations. Your experience should include timely filing of TDS, GST returns, and income tax returns, as well as managing audits and assessments with tax authorities. Moreover, a strong knowledge of dealing with bankers will be beneficial in this role. This is a full-time position with a day shift schedule, and the preferred educational qualification is a Bachelor's degree. The ideal candidate will have at least 10 years of experience in accounting and overall work experience. The work location is on-site.,