366 Problem Resolution Jobs - Page 3

As a Cloud Managed Services Engineer (L3) at NTT DATA, you play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective is to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. You exercise considerable judgment and independent analysis while adhering to de...

As a Reliability Engineer II at MasterCard, your primary responsibility is to provide 24x7x365 communication support for the global infrastructure. You will be delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. Collaboration with technical partners and business contacts will be necessary to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incidents wil...

**Job Description:** As a valuable member of the team, your primary responsibilities will include onboarding and training customers to ensure seamless product adoption. You will be tasked with building strong relationships with customers and maintaining regular communication to address any concerns they may have and resolve issues promptly. Monitoring customer progress and ensuring goal achievement will also be a key part of your role. - Onboard and train customers for seamless product adoption - Build strong relationships with customers - Maintain regular communication to address concerns and resolve issues promptly - Monitor customer progress and ensure goal achievement Additionally, you w...

Role Overview: As a Senior Associate Delivery Consultant, you will independently operate with some guidance to ensure the delivery of high-quality work products to project teams or customers, aligning with Oracle methodologies and practices. Your role involves carrying out standard duties with some flexibility to implement Oracle products and technology in accordance with customer requirements. Key Responsibilities: - Consulting with customers throughout implementations to provide them with customized upgrades, encompassing testing, training, and the creation of customer-specific designs using appropriate tools. - Actively participating in the complete solution build, taking ownership of the...

Role Overview: You will be responsible for managing the Site ESD Staff and Work Functions at Micron Technology. Your role will involve driving efficiency in work processes, identifying and monitoring key performance indicators (KPIs) for the ESD program, establishing a proactive quality control culture within the site, managing workforce development and documentation functions, ensuring effective training and documentation of site ESD systems and resources, engaging with the customer base, planning for future ESD requirements, developing relationships with all groups, communicating external customer expectations, participating in customer audits, and articulating Micron's ESD position. Key R...

As a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen at Barclays, you will be at the forefront of driving innovation and excellence in the digital landscape. Your role will involve harnessing cutting-edge technology to revolutionize digital offerings and ensure unparalleled customer experiences. Key Responsibilities: - Provide expert-level L3 support for Next Gen systems in the macro trade capture division. - Conduct deep hands-on investigation and debugging of complex production issues. - Step through code, analyze logs, and perform root cause analysis for system incidents. - Work closely with RTB (Real-Time Business) teams to ensure smooth transition and knowledge s...

As an HR Specialist, you will play a crucial role in maintaining, developing, and implementing employee processes and procedures using HR systems for proper documentation. Your responsibilities will include: - Providing ongoing maintenance of employee data - Managing workflows for candidate management, new hire onboarding, and organizational change management - Being accountable for data/file management processes related to new hire and termination processes across all databases - Contributing to the design, configuration, and communication activities related to benefit enrollment processes, programs, and performance You will also be responsible for: - Coordinating all new hire orientation a...

As a Technology Support Associate within the Infrastructure Platforms group, your role will involve proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments to meet established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. Utilizing Enterprise monitoring and triage tools, you will focus on problem resolution, root cause investigation, second level problem detection and resolution, vendor engagement, maintenance of event/outage logs, and assisting with hardware and software patch/product updates. Your responsibilities will also include analyzing and troub...

Key Responsibilities: Operational Support Team Supervision Process Improvement Coordination Stakeholder Management Problem Resolution Budget Management Training and Development Reporting

As a Business Analyst in our company, you will play a crucial role in analyzing and documenting requirements for large-scale projects, including Fortune 500 equivalents. Your responsibilities will include: - Expertise in functional decomposition using techniques like user stories and traceability matrices. - Presenting solution alternatives to clients that align with their business requirements. - Handling ambiguous situations effectively and devising practical plans for achieving clarity in defining functional behavior, business rules, and data attributes independently. - Collaborating with a globally distributed team model. - Working closely with business stakeholders to translate their ne...

As a Customer Support representative, your role will involve answering phone calls, emails, and chat messages to provide support and resolve issues. You will be responsible for providing detailed information about products, services, policies, and procedures to customers. Your problem-solving skills will be crucial as you listen to customer concerns and complaints, finding effective solutions to address them. Additionally, you will manage order processing, handle returns, and make necessary updates or changes to customer accounts. It will be important for you to maintain accurate records of customer interactions for future reference. Qualifications Required: - Excellent communication skills ...

As a Service Advisor, your role involves various key responsibilities to ensure a smooth interaction with customers and provide quality service. Your responsibilities include: - **Customer Interaction:** Greet and listen to customer concerns, providing a friendly and empathetic experience. - **Technical Translation:** Translate complex vehicle issues into understandable terms for customers. - **Estimations:** Provide cost estimates and timelines for repairs or maintenance. - **Quality Assurance:** Ensure the quality of service meets the centre's standards. - **Problem Resolution:** Address customer issues and concerns promptly. - **Technical Jargon:** Bridge the gap between technicians and c...

We are currently Hiring for International Semi Voice Process Voice Process / Semi voice Customer Service Associate Contact HR Apoorva 9148186691 / 7022226234 only Immediate joiners preferred Location Bangalore Ecity For swift Response you Can share Cv on 7022226234 The role of the Customer Service Associate (CSA) - Semi Voice , will be responsible for: Having daily interactions with the customer to handle issues from end to end via calls Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving issues Providing white glove service and having the ability to provide an overall exce...

As a Product Manager 2 at Hyland Software, you will be responsible for driving the creation and refinement of user stories, managing team backlogs, and ensuring deliverables align with evolving customer and business needs. Your role will involve collaborating closely with engineering, research, and cross-functional teams to gather insights, address risks, and guide product development based on customer feedback and strategic objectives. **Key Responsibilities:** - Strong awareness of backend technologies and familiarity with enterprise-grade platforms is required. - Experience or awareness of ECM systems (e.g., Alfresco) would be a significant advantage. - Understanding of product lifecycle ...

Job Summary Provides first line of support and problem resolution for selected products and services. Job Requirements Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate. Identifying order issues and determining appropriate course of action for effective resolution. Obtaining initial loss information from customers and beginning claims processing. Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented. Education Typically requires no previous professional experience.

Role Overview: As an Identity and Access Management Specialist, your primary responsibility will be managing user accounts and permissions in the identity and access management system. You will be tasked with granting or denying access to company resources based on user role and privileges, creating and managing user groups, and enforcing company policies and procedures related to identity and access management. Additionally, you will monitor user activity, report on system activity, identify and address issues, and work with the IAM team to resolve problems. It will be crucial for you to maintain up-to-date knowledge of best practices, document IAM processes and procedures, and administer u...

As a Field Engineer, your primary responsibility is to provide field system support at customer and Oracle cloud sites. This includes hardware break-fix, maintenance, and product installation. You will interface with Dispatch, Logistics, and Domains to ensure activities align with the on-site Action Plan. Your goal is to maintain a high level of customer satisfaction and meet Service Level Agreements (SLAs) through effective delivery of technical support and service programs. You will proactively identify and resolve issues using system level diagnostics and escalation procedures, demonstrating a deep understanding of service processes. Key Responsibilities: - Provide Onsite Product Support ...

As an experienced IT Support Specialist with 2-4 years of experience, you will be responsible for the following key tasks: - Troubleshooting desktops, laptops, printers, and local networking devices. - Installing new software and ensuring timely updates. - Configuring and installing local network printers, including coordination with vendors when necessary. - Deploying new desktop and laptop systems. - Collaborating with hiring managers to procure hardware/software for new employees and setting up workstations promptly. - Conducting remote desktop troubleshooting for end-users and maintaining documentation tickets within SLA. - Providing approved hardware/software to users, assisting in asse...

Role Overview: You will be responsible for delivering exceptional service to customers at Royal Enfield service centers. Your role will involve interacting with customers, understanding their service needs, and ensuring a smooth and satisfying service experience from start to finish. As the Service Advisor, you will act as the bridge between customers and the technical team, ensuring quality services and effective communication. Key Responsibilities: - Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs. - Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on s...

As a customer service representative, your role involves handling customer inquiries, addressing and resolving complaints, and effectively communicating with customers through various channels such as phone, email, and chat. You will be responsible for maintaining accurate records of customer interactions and issues while possessing a strong understanding of the company's products and services. Collaboration with other departments to resolve complex issues is also a key aspect of your responsibilities. Your ultimate goal is to strive for customer satisfaction, build positive relationships, and identify opportunities for upselling or cross-selling products and services. Qualifications Require...

Role Overview: You will be responsible for resolving, maintaining, and managing clients" software/hardware/network based on service requests raised by end-users within defined SLAs to ensure client satisfaction. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users. - Solution service requests while maintaining quality parameters. - Act as a custodian of clients" network/server/system/storage/platform/infrastructure and other equipment to ensure proper functioning and upkeep. - Monitor the number of tickets raised through various channels (dial home/email/chat/IMS) and provide solutions within defined resolution timeframes. - Conduct root cause analysis of ...

Role Overview: As a Desktop Administrator II at Ryan, you will be responsible for maintaining and managing distributed desktop and laptop systems and software. Your duties will include installation, configuration, preventive maintenance, operation, and problem-resolution activities. Key Responsibilities: - Create a positive team experience - Assist in the installation, maintenance, and general support of systems - Assist users with questions or problems - Assist with system backups, recovery, and installation of new software - Train employees, identify, analyze, and repair product failures, and order and replace parts as needed - Proactively update work status for US / India liaison - Recomm...

Role Overview: As a C++ Developer at our Noida office, you will be responsible for designing, building, and maintaining efficient, reusable, and reliable C++ code. You will also implement performance and quality modules, identify bottlenecks and bugs, and devise solutions to these problems. Additionally, you will lead a team of 3 to 8 people, focusing on delivery and coaching. Key Responsibilities: - Design, build, and maintain efficient, reusable, and reliable C++ code - Implement performance and quality modules - Identify bottlenecks and bugs, and devise solutions to these problems - Lead a team of 3 to 8 people with a strong focus on delivery and coaching Qualifications Required: - 7+ yea...

Role Overview: As a member of the team at Wipro Limited, your role will involve resolving, maintaining, and managing clients" software, hardware, and network based on service requests raised by end-users. Your primary objective will be to ensure client satisfaction by adhering to defined SLAs. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users - Provide solutions to service requests while maintaining quality parameters - Act as a custodian of clients" network, server, system, storage, platform, and infrastructure to ensure proper functioning and upkeep - Monitor the number of tickets raised through various channels and ensure timely resolution within def...

Job Title: Customer Support Associate Full Time (WORK FROM OFFICE) Location: Jopling Road, Hazratganj Salary: 13,000 to 15,500 (in-hand, with no deductions) Working Hours: 9 hours login + 1-hour break 6 working days/week, with 1 rotational week off Shift Timings: Rotational shifts (Day, Evening, Night, Midnight) Female: Day rotational shifts Male: Evening, Night, Midnight shifts Key Responsibilities: Efficiently handle and resolve customer inquiries. Provide excellent support through both chat and voice processes. Strong interpersonal skills with the ability to engage with customers in a friendly and effective manner. Strong decision-making ability, especially when working under pressure. Ke...