656 Problem Resolution Jobs - Page 22

Position Overview: As a Corporate Travel Desk Executive, you will be an integral part of the travel management team, responsible for assisting in the coordination and execution of corporate travel arrangements for our organization. Your role will involve working closely with employees, travel suppliers, and team members to ensure smooth travel experiences while adhering to company policies and budget constraints. Key Responsibilities: Travel Coordination: Assist employees with travel requests, including booking flights, accommodations, transportation, and other travel related services. Collaborate with travel agencies, airlines, hotels, and other vendors to secure reservations and services a...

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous ...

You will be joining Cache Labs as a Junior Client Success Manager, where you will play a vital role in ensuring that our clients achieve their desired outcomes by using our products/services. This role requires individuals who are enthusiastic about customer satisfaction, possess excellent communication skills, and are eager to advance their careers in a client-facing position. As a Junior CSM, you will collaborate closely with clients to comprehend their needs, offer customized solutions, and guarantee the smooth adoption and continuous utilization of our offerings. Your responsibilities will include: Client Onboarding: - Assisting in the onboarding process for new clients to set them up fo...

You will be joining our financial services team as a Customer Service Representative, where your dedication and attention to detail will be valued. The ideal candidate for this role will possess a solid customer service background along with a basic understanding of financial products and services. Your primary responsibility will be to provide exceptional support to our clients, ensuring their needs are met efficiently and effectively. Your main responsibilities will include: Customer Support: - Responding to customer inquiries via phone, email, and chat promptly and professionally. - Providing accurate information about financial products and services. Problem Resolution: - Addressing cust...

The Testing Specialist will collaborate closely with the Business and Delivery teams to implement the test strategy and fulfill identified business requirements, ensuring the delivery of business value. With 8 to 10 years of experience in Quality Assurance and ETL testing, you will lead the Quality Engineering and Assurance (QEA) team, responsible for ensuring the quality and reliability of software and data products within the Databricks environment. Your responsibilities will include developing and overseeing the quality assurance strategy and test planning for Databricks" products and solutions. You should possess a good understanding of efficient data pipelines utilizing Azure Databricks...

As a Talent Acquisition Lead, you will be responsible for overseeing a small core team of specialists and managing the daily workload to support business operations. In this role, you will be involved in workload management and allocation, process adherence, quality assurance, people management (attract, develop, engage, and retain), problem resolution, quality oversight, and reporting and performance evaluation. Your primary responsibility will be to ensure effective management of all assigned tasks within defined Service Level Agreements (SLAs) and ensure equitable distribution of workload among team members. You will provide encouragement to team members, communicate team goals, identify ...

The IT Business Senior Analyst is responsible for bridging the gap between business users and technologists by effectively exchanging information in a clear and concise manner. This role involves collaborating with the Technology team to facilitate communication and understanding between the two parties. The primary goal of this position is to actively contribute to the ongoing exploration of business performance and metrics to drive strategic business planning. Key Responsibilities: - Define systems scope and objectives for complex projects and facilitate communication between business leaders and IT - Collaborate with users and clients to address intricate system issues through comprehensi...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team m...

You will be providing functional support in the areas of HRMS systems administration, problem resolution, support, process mapping, and system testing. With 4-7+ years of experience in HRMS, you will be responsible for the full cycle implementation process, from understanding client business needs to delivering solutions as per user requirements. Your tasks will include interacting with the development team, conducting internal and client User Acceptance Testing (UAT), and ensuring project quality standards are met. In terms of support, you will troubleshoot HRMS software issues in a timely manner, liaise with business and technical staff for issue resolution, and ensure compliance with data...

The position based in New Delhi offers you a great opportunity to deepen your understanding and expertise in Export documentation procedures and processes, both internally and externally. As a part of the Export Customer Service team, you will work closely with colleagues and customers. Your key responsibilities will include coordinating the documentation of exports and movement of cargo for customers, managing and distributing export-related documents and information, providing customer support for export tasks, ensuring accuracy in coordination at all levels, preparing all required documentation in a timely manner, ensuring compliance with company and industry quality standards, issuing re...

Experience that Matters At Vrinsoft, our employees always come first. We believe in providing the recognition you deserve, along with the best opportunities to learn and grow. You will have the freedom and flexibility to perform at your best while maintaining a balance between your professional and personal life. Our work environment is professional yet friendly, allowing you to stay abreast with current technologies and think like an entrepreneur. We provide you with the opportunity to innovate, succeed, and help bring out the best in you. Launch a New Chapter in Your Career At Vrinsoft, you can flaunt your talent and showcase your skills beyond just your workstation. You will have the chan...

As a Client Success Engineer, you will play a crucial role in managing customer projects and delivering exceptional service to our clients. Your primary responsibility will be to ensure the successful completion of customer projects by coordinating internal teams effectively within specified timelines, all while prioritizing customer satisfaction. Additionally, you will provide essential technical support, training, and problem resolution assistance to our valued customers. Your core responsibilities will include overseeing customer projects from the Discovery phase through to completion, collaborating with both customers and internal teams. You will be tasked with delivering top-notch custo...

Join us as an Assistant Manager - Operations at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should have experience with expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities, along with excellent communication skills, both written and oral. You should be well-organized, able to prioritize tasks, use judgment to manage/escalate issues, and turn around presentations for leadership quickly. Additionally, you should have awareness of Group Complian...

The Senior Implementation Project Manager at Zaggle is responsible for overseeing the implementation of Zaggle Expense Management Solution. While this position is an Individual Contributor role, as a senior team member, you will also have coaching and mentoring responsibilities towards the team members. It will be your duty to ensure that team members are adequately trained on the product and processes, following the implementation methodology, and maintaining a strong product knowledge while delivering Zaggle services. Additionally, you will be accountable for identifying opportunities to improve processes to reduce deployment timeframes and achieve the desired client survey results effecti...

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify a...

You will be responsible for liaising between various departments such as Planning, Production, Technical Services, Marketing, and Exports. Your roles and responsibilities will include the preparation, review, and implementation of SOPs and STPs. You will be checking all QC related records like analytical reports and logbooks. Additionally, you will be involved in planning and distributing samples for the analysis of Raw Materials, Intermediates, and finished products. You will design and conduct Stability studies as per ICH Guidelines and develop and validate analytical testing methodology used to control raw materials, production intermediates, and final products. Your tasks will also inclu...

You will be joining Pinkerton, an industry leader with over 170 years of experience and a global impact. As an Employee Engagement Specialist, your primary responsibility will be to communicate proactively with Pinkerton Dedicated Professionals (PDPs) in a designated region. This role aims to foster an engaged, connected, and successful community of Pinkerton security and risk management professionals. Your tasks will include representing Pinkerton's core values of integrity, vigilance, and excellence, engaging with PDPs within your assigned region, and following a predetermined schedule covering specific topics in each communication with PDPs. It will be essential to document details of eac...

The Manager - Contract Administration role at Wolters Kluwer Global Business Services Center of Excellence Procurement and Sourcing involves managing a team of Contract Admins who handle the end-to-end contracting process for all vendor contracts. The ideal candidate will oversee the day-to-day operations of the Contract Administration team, ensuring all vendor contracts are managed in a single repository, Coupa. They will also identify contract opportunities, initiate updates to incorporate environmental changes, and manage contract relations with suppliers. Key Responsibilities: - Manage day-to-day operations of the Contract Administration team, providing mentoring to team members - Ensure...

You will be responsible for Business Development & Marketing of Aluminum & uPVC Windows and Doors. Your role will involve providing technical guidance and advisory to clients and internal teams for understanding the actual requirements of the product as per client/customer specifications. You will be expected to collect work orders from clients and coordinate with supervisors for site surveys to ensure appropriate data for product process drawing and operations. Additionally, you will need to coordinate and monitor clients" work orders to fulfill their requirements and promptly address any site problems or customer complaints. This role requires a B.Tech (Mech.) or MBA (Sales and Marketing) ...

As a Manager of Technical Services at NTT DATA, you will play a crucial role in providing exceptional service to clients by ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility will be to coordinate the proactive identification and resolution of technical incidents and problems to restore service efficiently. You will be focused on maintaining zero missed service level agreement conditions and achieving high client satisfaction by contributing to the planning, building, and supporting of technology solutions. A key aspect of your role will involve leading a team of Engineers and/or Specialists to ensure all lines of support for complex inciden...

Windows Production Support JD- Work from office is mandatory (WFH is not available on this position). Should be ready to provide 24x7 support for critical production systems. Should be able to write basic SQL Knowledge of IBM MQ, Windows & Monitoring Tools will be added advantage Observe and monitor the health of the application(s) including event and alert management. Perform Business checks, high volume processing & special day handling process. Acknowledge, triage, investigate, troubleshoot & resolve issues within timelines and SLAs. Knowledge of Job scheduling & monitoring along with Job failure analysis. Participate in regular DR, BCP activities & maintain documentation. Perform operati...

Role Description - Stong experience in Linux. Able to handle production issue. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/vendor/onsite counterpart for issue triage & resolution Able to follow the incident/change/problem management process. Understanding of ITIL Vx.x and its components. REQUIRED SKILLS- 5+ years of experience in Linux and working knowledge of shell scripting/power shell to work on automation initiatives. Excellent troubleshooting skills and ability to quickly provide solutions to the reported problems. Application Support & M...

Overview Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year. Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs- Support Tasks- Should be able to perform basic level support tasks (on call resolution of fu...

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA...

As a Customer Service Associate at IntouchCX, you will play a crucial role in ensuring exceptional customer experiences by directly engaging with customers to address inquiries, resolve issues, and guarantee satisfaction with our products and services. Your responsibilities will include providing courteous and professional support through phone, email, and chat channels, demonstrating proficiency in English to effectively communicate with customers, resolving complaints, maintaining detailed records of interactions, collaborating with various teams for prompt issue resolution, identifying areas for improving customer experience, and adhering to company policies to maintain high service stand...