649 Problem Resolution Jobs - Page 15

As an experienced IT Support Specialist with 2-4 years of experience, you will be responsible for the following key tasks: - Troubleshooting desktops, laptops, printers, and local networking devices. - Installing new software and ensuring timely updates. - Configuring and installing local network printers, including coordination with vendors when necessary. - Deploying new desktop and laptop systems. - Collaborating with hiring managers to procure hardware/software for new employees and setting up workstations promptly. - Conducting remote desktop troubleshooting for end-users and maintaining documentation tickets within SLA. - Providing approved hardware/software to users, assisting in asse...

Role Overview: You will be responsible for delivering exceptional service to customers at Royal Enfield service centers. Your role will involve interacting with customers, understanding their service needs, and ensuring a smooth and satisfying service experience from start to finish. As the Service Advisor, you will act as the bridge between customers and the technical team, ensuring quality services and effective communication. Key Responsibilities: - Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs. - Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on s...

As a customer service representative, your role involves handling customer inquiries, addressing and resolving complaints, and effectively communicating with customers through various channels such as phone, email, and chat. You will be responsible for maintaining accurate records of customer interactions and issues while possessing a strong understanding of the company's products and services. Collaboration with other departments to resolve complex issues is also a key aspect of your responsibilities. Your ultimate goal is to strive for customer satisfaction, build positive relationships, and identify opportunities for upselling or cross-selling products and services. Qualifications Require...

Role Overview: You will be responsible for resolving, maintaining, and managing clients" software/hardware/network based on service requests raised by end-users within defined SLAs to ensure client satisfaction. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users. - Solution service requests while maintaining quality parameters. - Act as a custodian of clients" network/server/system/storage/platform/infrastructure and other equipment to ensure proper functioning and upkeep. - Monitor the number of tickets raised through various channels (dial home/email/chat/IMS) and provide solutions within defined resolution timeframes. - Conduct root cause analysis of ...

Role Overview: As a Desktop Administrator II at Ryan, you will be responsible for maintaining and managing distributed desktop and laptop systems and software. Your duties will include installation, configuration, preventive maintenance, operation, and problem-resolution activities. Key Responsibilities: - Create a positive team experience - Assist in the installation, maintenance, and general support of systems - Assist users with questions or problems - Assist with system backups, recovery, and installation of new software - Train employees, identify, analyze, and repair product failures, and order and replace parts as needed - Proactively update work status for US / India liaison - Recomm...

Role Overview: As a C++ Developer at our Noida office, you will be responsible for designing, building, and maintaining efficient, reusable, and reliable C++ code. You will also implement performance and quality modules, identify bottlenecks and bugs, and devise solutions to these problems. Additionally, you will lead a team of 3 to 8 people, focusing on delivery and coaching. Key Responsibilities: - Design, build, and maintain efficient, reusable, and reliable C++ code - Implement performance and quality modules - Identify bottlenecks and bugs, and devise solutions to these problems - Lead a team of 3 to 8 people with a strong focus on delivery and coaching Qualifications Required: - 7+ yea...

Role Overview: As a member of the team at Wipro Limited, your role will involve resolving, maintaining, and managing clients" software, hardware, and network based on service requests raised by end-users. Your primary objective will be to ensure client satisfaction by adhering to defined SLAs. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users - Provide solutions to service requests while maintaining quality parameters - Act as a custodian of clients" network, server, system, storage, platform, and infrastructure to ensure proper functioning and upkeep - Monitor the number of tickets raised through various channels and ensure timely resolution within def...

Job Title: Customer Support Associate Full Time (WORK FROM OFFICE) Location: Jopling Road, Hazratganj Salary: 13,000 to 15,500 (in-hand, with no deductions) Working Hours: 9 hours login + 1-hour break 6 working days/week, with 1 rotational week off Shift Timings: Rotational shifts (Day, Evening, Night, Midnight) Female: Day rotational shifts Male: Evening, Night, Midnight shifts Key Responsibilities: Efficiently handle and resolve customer inquiries. Provide excellent support through both chat and voice processes. Strong interpersonal skills with the ability to engage with customers in a friendly and effective manner. Strong decision-making ability, especially when working under pressure. Ke...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps ta...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all querie...

Role Overview: You will be a strong experienced Quality Assurance engineer working in agile methodology. Your key responsibilities will include in-depth knowledge on automation test frameworks such as Selenium, Cucumber-Serenity, and API Testing. Experience with web services test tools like REST Assured, Insomnia, etc. is desired. You should have experience in Database, SQL, and Coackroach DB testing, as well as in at least one coding/scripting language. Your experience with Jira is essential. A deep understanding of the software development process, including analysis, design, coding, system and user testing, problem resolution, and planning, will be crucial in this role. Effective communic...

Team Lead Field Staff Operations (Kannada) Location: Hyderabad Banjara Hills Job Type: Full-time We are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff) . You dont need medical experience yourself your role is to ensure the team works efficiently, stays on schedule, and delivers excellent service. Key Responsibilities: Manage Daily Operations: Supervise and coordinate the schedules of phlebotomists (sample collection staff), ensuring all tasks are completed efficiently. Ensure Punctuality: Make sure staff reach customer locations on time for appointments. Monitor Work Quality: Ensure that samples are collected an...

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of ...

As a Storage L2 professional with over 5 years of experience, you will be responsible for the day-to-day administration of SAN and storage environments. Your key tasks will include collaborating with customers" storage support teams, participating in troubleshooting and problem-solving, supporting the design and operation of the storage infrastructure, and ensuring systems-level maintenance. Additionally, you will be tasked with tracking existing storage usage trends, capacity planning for future growth, maintaining storage documentation, procedures, and reporting. You will also provide Storage Area Network Configuration and Administration, as well as storage allocations to server infrastruc...

You will be joining ISS, a leading workplace experience and facility management company that offers placemaking solutions to enhance business performance and overall quality of life. With a presence in over 30 countries, ISS is committed to delivering high standards of service by a dedicated team of professionals. As a Transport Operations Lead at ISS, you will play a crucial role in ensuring the seamless execution of transport services for our clients. Your responsibilities will include managing the Profit & Loss of the transport operations account, overseeing day-to-day operations, and driving strategic planning for continuous improvement. Your primary focus will be on maintaining strong c...

Welcome to Speedways Electric. We are a leading innovator in the electric vehicle industry, committed to driving sustainable mobility solutions. At Speedways Electric, we pride ourselves on our dedication to innovation, quality, and environmental responsibility. Our team is passionate about creating cutting-edge electric vehicles that not only meet the needs of our customers but also contribute to a greener future. Join us in our mission to revolutionize transportation and make a positive impact on the world. Why Join Us Career Growth and Development: At Speedways Electric, we believe in investing in our employees. We offer extensive training programs, mentorship opportunities, and clear car...

As a customer service representative, your primary responsibility will be to handle inbound and outbound calls, chats, and emails in order to address customer queries and provide detailed information about our wide range of products and services. Your exceptional problem-solving skills will be crucial in resolving customer complaints and issues promptly, courteously, and efficiently to ensure the highest level of customer satisfaction. In addition to problem resolution, you will also focus on building and maintaining strong, long-term relationships with our customers. By fostering loyalty and encouraging repeat business, you will play a key role in enhancing our customer retention rates. You...

The role at Wipro Limited focuses on resolving, maintaining, and managing clients" software, hardware, and network based on service requests raised by end-users within defined SLAs to ensure client satisfaction. The responsibilities include ensuring timely response to all client tickets, maintaining quality parameters in service requests solutioning, acting as a custodian of clients" network/systems/storage to ensure proper functioning, performing root cause analysis of raised tickets, providing immediate resolution to high priority tickets, installing and configuring software/hardware based on service requests, adhering to timeliness and managing client expectations, providing application/u...

KAM will be the primary contact for clients, ensuring smooth communication, service delivery, and issue resolution. This role bridges the client and field/service teams, ensuring satisfaction, SLA compliance, and long-term partnerships. Required Candidate profile 3–6 years of experience in Account Management, Client Servicing, or Operations, preferably in after-sales service or consumer electronics.

As an equal opportunity employer, Navayuga is driven by a talented workforce which includes experienced industry professionals and veterans who thrive in a collaborative work environment. At Navayuga, we believe that the dedication and enthusiasm of our employees contribute to the success of our company. Our culture is characterized by open communication, decisive action, continuous learning, and teamwork, all while maintaining a professional yet informal and results-oriented yet enjoyable atmosphere. We are currently seeking individuals with the following qualifications and skills: - Excellent communication skills to thrive in a team-based work environment. - Experience working with Agile/S...

As a skilled Mainframe Infrastructure Support Engineer with expertise in z/OS, you will play a critical role in maintaining and enhancing our mainframe systems to ensure reliable operation and performance. Your responsibilities will include supporting various applications running on z/OS, diagnosing and resolving issues, implementing system upgrades, and contributing to capacity planning. Your primary goal will be to uphold system integrity, availability, and security while meeting the demands of our business operations. The ideal candidate will have a deep understanding of mainframe architecture, system programming, and problem resolution. Proactive monitoring and troubleshooting of system ...

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. The service and support team maintains direct contact with customers pre-sale or post-sales or both. Custom...

As part of Femtosoft Technologies, a leading company specializing in software design, development, digital marketing, and software support across multiple countries, you will play a crucial role in ensuring the quality and reliability of our software solutions. Your primary responsibilities will involve developing and monitoring test plans and scripts, analyzing statistical data, and implementing preventive and corrective actions to maintain compliance with quality assurance standards and industry regulations. Your qualifications should include a bachelor's degree or relevant educational background, with strong analytical skills, effective problem-solving abilities, and proficiency in softwa...

As the global leader in high-speed connectivity, Ciena is dedicated to prioritizing a people-first approach. Our culture revolves around providing a flexible work environment that promotes individual growth, well-being, and a sense of belonging. We are a technology company that emphasizes our humanity, aligning our business priorities with significant social, community, and societal impacts. Join us as a Critical Incident, Problem, and Change Lead if you excel in service restoration, problem resolution, and change management. This role involves driving operational excellence, overseeing critical processes, and implementing innovative solutions to enhance service reliability. If you thrive in...

As a Workforce Supervisor, you will be responsible for overseeing the work activities of field teams to ensure tasks are completed according to project plans and timelines. You will allocate tasks to workers based on their skills and project requirements to optimize team efficiency. Monitoring daily progress, tracking productivity, and enforcing deadlines are essential aspects of this role to uphold quality standards and project specifications. Resource management is a key component of the position, as you will be in charge of efficiently allocating manpower, tools, and materials on-site. Maintaining health and safety protocols for all field operations is crucial, and collaborating with the ...