649 Problem Resolution Jobs - Page 11

As a Service Recovery SPOC, your main responsibility is to reduce customer pain by analyzing and implementing processes, as well as suggesting system corrections. You will play a crucial role in fault reduction through call listening, conducting end-to-end RCA for journeys, and resolving problems raised by the call center, FGD, and other internal groups. Your focus will be on eliminating the need for calls by making process and journey corrections, reducing repeat SRs, driving app adoption by implementing changes in DT scenarios, and educating frequent callers about self-help features on the app and USSD. Additionally, you will be responsible for handling VIP customers and managing escalatio...

Job Title - Engineer Manager: - Job Description: - Total Experience 15-20 Years Work Mode Hybrid-Bangalore (3 days) Resource will bring leadership and natural trouble shooting experience along with a strong customer focus to support NAB’s cloud environments. Resource will use your experience in ensuring support practices and processes are applied for managing cloud migrations Great communication skills are needed to engage effectively with NAB asset teams across the entire business. Individual will be a key contributor in NAB’s cloud delivery by providing ongoing design advise for our cloud migrations. We believe in automating manual tasks with the right tools - Resource will have a keen eye...

**Job Description** As a Senior Executive - Project Outward, your main responsibility is to ensure the quality check before dispatch, proper packaging, dispatch coordination, documentation & compliance, and problem resolution & escalations. **Key Responsibilities:** - Quality Check Before Dispatch: - Verify that each product matches required specifications and meets quality standards - Collaborate with Stock team to address any discrepancies - Prevent customer complaints, returns, and order rejections due to quality concerns - Packaging & Lot Preparation: - Pack goods securely using appropriate materials - Follow standardized packaging guidelines - Organize dispatch lots systematically for e...

As an Operations Manager for Marketplaces & E-com, your role involves overseeing marketplace operations to ensure seamless order processing, inventory management, listing optimization, and compliance with marketplace guidelines. You will collaborate with internal teams, logistics partners, e-com clients, and marketplace platforms to enhance operational efficiency and improve customer experience. Key Responsibilities: - Order & Inventory Management - Oversee order processing, inventory planning, and stock tracking across all marketplaces & e-com clients, ensuring timely updates on Zoho. - Collaborate with warehouse and supply chain teams to manage inventory effectively. - Track returns, proce...

Role Overview: As a Medical Billing Manager at our company, you will be responsible for supervising and mentoring a team of medical billing professionals to ensure high standards of billing accuracy and efficiency. Your role will involve providing training, performance feedback, and support to the team. Additionally, you will identify and implement process improvements to enhance billing operations" efficiency and accuracy. Collaborating with all departments to resolve billing issues and ensure accurate claim submissions will be a key aspect of your role. Key Responsibilities: - Team Leadership: Supervise and mentor a team of medical billing professionals. Provide training, performance feedb...

Your role at NTT DATA as a Security Managed Services Engineer (L2) involves providing a managed service to clients to ensure the operational continuity of their Security Infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service, focusing on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work as required. Key Responsibilities: - Proactively monitor the work queues. - Resolve all incidents/requests in a timely manner within agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues a...

Job Role Summary The Mainframe Systems Programmer provides support for on-going projects that require the installation, testing, and implementation of new operating systems and other system software. Also, the Maintenance and debugging of systems software. Coordination and the IOGEN work for new MF hardware. Research and evaluation of new software and hardware products, assisting team members and other areas with technical questions and problem resolution. Monitoring and tuning of systems software. Functional knowledge, use of z/OS components and detailed knowledge of support products such as tape management, scheduling, security, monitoring systems, etc. Duties And Responsibilities Consiste...

As a Production Support Manager at Zaggle, your role involves overseeing all aspects of Production Support within the company. You will be responsible for providing expertise in standardizing service and operational aspects of systems and business processes. **Key Responsibilities:** - Lead a team of L1, L2, and L3 Support Team - Provide direction and leadership to the Support team - Act as a point of contact for client issues, escalations, and complaints - Review and analyze day-to-day operations to ensure SLA commitments are met - Ensure that applications meet their required service levels - Address and resolve all reported internal Help Desk and Database issues - Perform job responsibilit...

As a Technical Support Specialist at our company, your role is crucial in providing effective technical support to the process and actively resolving client issues. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, and ensuring timely resolution of client queries to meet process SLAs. Your primary goal is to deliver excellent customer service through effective diagnosis and troubleshooting of client issues. - Support the process by managing transactions as per required quality standards. - Field all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all pertinent end us...

Role Overview: As a candidate with 10+ years of Siebel CRM experience and 5+ years of CRM Design expertise in Telecom, you will play a crucial role in designing and maintaining Siebel CRM applications. Your responsibilities will include collaborating with cross-functional teams, translating business requirements into best designs, and working directly with customers on new implementations, migrations, and run/maintain projects. Additionally, you will be expected to work in multiple technologies, upskill regularly, coordinate escalated support cases, and lead problem resolution. Key Responsibilities: - Designing, helping develop, and helping maintain Siebel CRM applications - Collaborating wi...

Role Overview: You are a natural leader who prioritizes customer and colleague well-being, inspiring others to follow suit. Joining our dynamic team, you will play a crucial role in creating exceptional customer experiences that foster lasting relationships. Key Responsibilities: - Develop and lead a team of Specialists. - Lead by example, coaching on key behaviors to drive results. - Manage team performance, motivating sustained results and resolving issues promptly. - Select and retain talent, focusing on inclusion and diversity. - Resolve employee and escalated customer problems efficiently. - Operate with urgency, meet deadlines, and handle phone-based customer interactions effectively. ...

Join us as a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets. Basic/ Essential Qualifications To be successful as a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen, you should have experience with: Application Support: Provide expert-level L3 sup...

As the Director, Strategic Project Management at Mastercard, you will play a vital role in driving the end-to-end execution of strategic business initiatives and global product solutions for key Mastercard customers. You will collaborate with various functional teams to develop comprehensive project plans, oversee execution, and ensure successful outcomes. Key Responsibilities: - Lead, coach, and develop a team of individual contributors and first-level managers within the PMO, fostering a culture of growth and development. - Independently manage regional and global portfolios, ensuring clarity of scope and key deliverables. - Facilitate timely decisions with internal and external stakeholde...

As a US Banking Customer Service Representative for a voice process role, your main responsibility is to handle inbound customer calls related to banking and services. This includes addressing account inquiries, processing transactions, and resolving any customer problems that may arise. Your focus should always be on providing excellent customer service, utilizing effective communication skills, and being adaptable to working in US rotational shifts. Key Responsibilities: - Handle inbound calls related to international banking and credit card services, assisting customers with account-related queries, transactions, and troubleshooting. - Provide clear, accurate, and professional assistance ...

As a recent graduate or a 12th-pass student, you have the opportunity to work from home in the BPO industry. This career path offers you the flexibility to balance your personal life while pursuing a rewarding career. Your main responsibility as a work-from-home BPO agent is to assist customers through various communication channels, ensuring their satisfaction with the service provided. Key Responsibilities: - Customer Service: Handle inbound or outbound calls, emails, or chats from customers, addressing inquiries, resolving issues, and providing information about products or services. - Technical Support: Assist customers with troubleshooting technical problems related to software, hardwar...

Core Responsibilities - Organize and lead cross functional Requirement Gathering and Planning meetings - Encourage and lead the PI Planning to all the stake holders - Establish a clear vision for the product/feature and ensure its development aligns with the Business’s overall strategy. - Create, prioritize, and maintain the product backlog, which is a list of features, user stories, and tasks. - Collect Business/customer feedback to define user stories. - Serve as the primary point of contact for stakeholders, communicating product vision, progress, and upcoming releases. - Work closely with the development team to ensure they understand the requirements and are working effectively to deliv...

Job Description Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised...

Team Lead - Home Services (Hindi) Location: Hyderabad Banjara Hills Job Type: Full-time We are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff). You don’t need medical experience yourself — your role is to ensure the team works efficiently, stays on schedule, and delivers excellent service. Key Responsibilities: Manage Daily Operations: Supervise and coordinate the schedules of phlebotomists (sample collection staff), ensuring all tasks are completed efficiently. Ensure Punctuality: Make sure staff reach customer locations on time for appointments. Monitor Work Quality: Ensure that samples are collected and handl...

Role Overview: You will be responsible for managing end user services across all locations, including overseeing the Central Service Desk and the Incident management team. Your role will involve defining KPIs, managing internal and customer escalations, owning IT onboarding requirements for new customer transitions, and driving shift left through service desk operations. You will also focus on improving FCR, 24/7 escalation management and response, problem resolution, and RCA submission. Additionally, you will be involved in hiring requisite skills at location and central service, conducting regular operations cadence calls, and aligning IT with business requisitions. Key Responsibilities: -...

As an experienced HR professional with 13+ years of total experience, you will play a crucial role in fostering a productive and conflict-free workplace within Nagarro's dynamic and non-hierarchical work culture. Your strong understanding of HR policies, employment laws, and compliance requirements will be instrumental in creating a conducive work environment for all employees. **Key Responsibilities:** - Develop and implement HR policies and programs to promote a positive work environment. - Provide guidance and support to employees on various HR-related topics. - Assist in performance management initiatives, including conducting employee performance reviews. - Promote initiatives aimed at ...

As a talented engineer at Park Place Technologies India Engineering Center, you will play a crucial role in building and delivering innovative products and solutions using the latest technology stack to revolutionize the industry. Your role will involve: - Collaborating with business analysts and product managers to translate functional specifications into comprehensive test cases and define integration and regression tests aligned with product release cycles. - Working closely with development teams throughout the software development life cycle to capture additional test scenarios and acceptance criteria for both functional and non-functional requirements. - Designing and developing manual...

Role Overview: As a Voice Process Executive, you will be responsible for managing inbound and outbound calls, delivering exceptional customer service, and efficiently resolving customer queries. Your primary duties will involve handling customer interactions professionally, providing accurate information, and maintaining a high level of customer satisfaction throughout the process. You will also be expected to follow established procedures, record interactions, and meet performance targets consistently. Key Responsibilities: - Handle inbound and outbound customer calls in a professional manner. - Provide accurate information and promptly resolve customer issues. - Maintain a high level of cu...

As a Senior Associate in the Transfer Agency Trade Processing Team at Apex Group, your role will involve the following key duties and responsibilities: - Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirements - Identifying and resolving problems within defined procedures - Completing archiving of investor and client documentation to ensure a full audit trail exists - Working on initiatives and Ad-hoc requirements as per business needs - Working independently while also being a good team player - Identifying process gaps and troubleshooting - Supporting, guiding, and training other team members - Understanding and handling compl...

As a Customer Service Specialist at our company, you will play a crucial role in building strong and lasting relationships with customers. Your primary responsibility will be to provide exceptional customer service by taking full ownership of customer shipments and issues. Your proactive communication and problem-solving skills will be key in ensuring customer satisfaction. Additionally, you will be expected to constantly seek opportunities for process improvements and adhere to standardized processes without compromising the customer experience. Key Responsibilities: - Build strong and lasting relationships with customers - Take end-to-end ownership of customer shipments and issues - Engage...

You will be responsible for coordinating activities with other work units or departments, preparing and submitting reports, resolving work problems, providing technical advice, and recommending measures to improve productivity and product quality. Additionally, you will train workers in duties and policies, coordinate, assign, and review work, requisition or order materials, equipment, and supplies, establish work schedules and procedures, and plan, organize, and oversee operational logistics of the organization. Qualifications Required: - Bachelor's degree is required - Minimum of 2 years of total work experience is required - Proficiency in English language is required Please note that thi...