35 Problem Resolution Jobs

We are seeking a qualified Architect to join our architectural department as part of PMC Team. The PMC will oversee and manage architectural projects from conception through completion, ensuring that they are delivered on time, within budget, and to the required quality standards. This role requires, a basic understanding of architectural processes, and the ability to collaborate with various stakeholders, including clients, architects, engineers, and contractors. The PMC will be responsible for strategic planning, risk management, and effective communication throughout the project lifecycle. Key Responsibilities: Control project from start to finish to ensure high quality, innovative and functional design. Take the brief to identify clients’ needs and put together feasibility reports and design proposals. Develop ideas keeping in mind client’s needs, building’s usage, and environmental impact. Produce detailed blueprints and make any necessary corrections. Compile project specifications. Keep within budgets and timelines. Ensure that all work is carried out to specific standards, building codes, guidelines, and regulations. Make on site visits to check on project status and report on project. Cooperate and liaise with construction professionals. Follow architectural trends and advancements. Requirements and skills Proven working 5 to 7 years of experience as an Architect. Strong portfolio to prove artistic skills. Expert knowledge of building products, construction details and relevant rules, regulations, and quality standards Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ or similar) Strong imagination and the ability to think and create in three dimensions. Visual awareness and an eye for detail. Communication and project management skills. BS degree in Architecture. Required immediate joiner.

Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example. Foster mutual trust, respect, and cooperation among team members. Serve as a role model by demonstrating appropriate workplace behaviors. Support day-to-day front desk operations to ensure quality service delivery. Understand front desk team roles well enough to fill in during staff absences. Coach, counsel, and motivate team members to meet performance and service expectations. Address employee questions, concerns, and performance issues professionally. Assist in all areas of the front office in the absence of the Front Office or Front Desk Manager. Guide and manage daily front desk shift operations to maintain guest service standards. Clearly communicate performance expectations to employees based on job descriptions.

Role- Customer Support Representative 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833 HR Anugrah:7737536478

A.P. Moller - Maersk is an integrated logistics company dedicated to connecting and simplifying supply chains, enabling global trade, and helping our customers grow. We are committed to delivering outstanding customer experiences and ensuring efficient administrative and operational support that underpins our global business. Position Summary: As a Process Expert, you will be a key individual contributor responsible for performing skilled technical, administrative, or operational tasks within our Customer Experience or Administrative stream. This role requires the ability to independently apply established standards, while also exercising judgment to resolve routine problems and contribute to efficient service delivery for our customers and internal stakeholders. Key Responsibilities: Execute Specialized Tasks: Perform skilled technical, administrative, or operational tasks to support customer experience and/or internal operations. Customer Service Support (if applicable): Engage in activities such as customer channel management, case management, customer onboarding, relationship management, and contract and dispute management, as required by the specific team. Process Adherence & Application: Apply standardized work routines and methods effectively, adhering to defined boundaries and guidelines. Problem Resolution: Exercise independent judgment to resolve problems of limited scope and complexity, escalating non-routine issues to more experienced colleagues or supervisors when necessary. Documentation & Knowledge: Maintain a strong understanding of general facts and information pertinent to your job discipline, continuously building job and business knowledge through training and on-the-job experience. Operational Support: Provide essential support to ensure smooth and efficient operations within your assigned area. Required Experience & Skills: Experience: Skills developed through job-related training and on-the-job experience within a specific job discipline. The role anticipates a limited job and business knowledge at the time of hiring, emphasizing development. Judgment: Ability to exercise independent judgment within defined boundaries and guidelines. Problem-Solving: Capability to resolve problems of limited scope and complexity. Communication: Ability to articulate problems and escalate non-routine issues effectively. Autonomy: Works independently on assigned tasks, typically under supervision for non-routine matters. Proactive Learning: Eagerness to acquire and apply new knowledge and skills. What We Offer: Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer: A supportive environment where you can develop robust technical or practical knowledge in specific areas. Opportunities to work with global teams and contribute to essential customer experience and administrative functions. A clear path for skill development through job-related training and hands-on experience. The chance to work on tasks that contribute directly to Maersk's operational excellence and customer satisfaction.

Outpace Consulting Services is recruiting for Customer Support : International Voice . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments. CVs : [HIDDEN TEXT]

Outpace Consulting Services is recruiting for Customer Service . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Outpace Consulting Services is recruiting for Customer Support : Chat and Voice Process Teleperformance. This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Outpace Consulting Services is recruiting for BPO : Customer Service . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts); Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers; Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Skills: effective communication,network,bpo, kpi management, troubleshooting, network support,problem resolution, customer service,international bpo,technical support,stakeholder interaction,internet services.

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Measure & report performance metrics regularly * Lead customer relationships through effective team management Accessible workspace Office cab/shuttle Travel allowance Employee Assistance Program (EAP) Health insurance Annual bonus Sales incentives Performance bonus Referral bonus Provident fund

What will you do Design, construct, test, document, and implement new or existing applications Consult with business partners as data experts to build the bridge between systems and define business requirements, providing them with flexible and dynamic solutions Provide ongoing support of production applications and systems including problem analysis, resolution, escalation, and reporting as necessary Identify efficiencies and increase productivity by automating recurring tasks Provide on-call and disaster recovery support for key applications Accountable for completing or directing the workflow through the team inbox What will you need to succeed A relevant academic background, such as an undergraduate degree in a field lending itself to successfully understanding and supporting Programming 4+ years of experience as a programmer analyst Strong knowledge of SAS, SQL, Microsoft Office Mainframe application knowledge with DB2, SPF, JCL, ZEKE Basic Knowledge on Python and Java preferred, but not required. Experience with JIRA and Confluence an asset Appetite to continuously grow and advance technical skillset Able to think with agility in meeting business partners demanding deadlines Proven ability to work well independently and also function in a team environment, with frequent contract with individuals and teams at all levels of the Client'sorganization. Demonstrate an owner's mindset when approaching work, including prioritizing efforts, owning the work plan, and keeping key stakeholders informed. Experience within an agile team a benefit. Knowledge of insurance and wealth products an asset.

Looking for an enthusiastic Customer Success - Lead with 4+ years who will be responsible for managing company B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes

Looking for an enthusiastic Customer Success - Lead with 4+ years who will be responsible for managing company B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes

Responsibilities: * Create Marketing Strategies and product learning with market adaptability. * Manage sales team, oversee plant operations, ensure quality control. * Need Quote preparation skill and Customer interaction. Annual bonus Travel allowance Sales incentives Performance bonus

Resolve customer inquiries via Call Provide accurate and up-to-date information about products & services Resolving client issues & ensuring their satisfaction 5 days working Graduates only Required Candidate profile Immediate joiners Graduate || Postgraduate Freshers can apply Must be flexible with night shifts (graveyard shift) Excellent verbal/written Communication

Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls Voice/Non-Voice Process 5 days working Rotational shifts Required Candidate profile Immediate joiners Excellent English Communication Graduate/Undergraduate/PG Fresher/Experienced both can apply Must be flexible with rotational shifts

Role and Responsibilities: Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables. Collaboration and Communication: Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives. Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization. Certifications: ServiceNow certifications in CSA is must and any CIS-ITSM/HRSD are strongly preferred. Location : Pune Work hours: 11AM to 8PM IST.

Costarica Homes and Developers is a real estate development company dedicated to creating exceptional properties that define the real estate industry. We are looking for a female and male executives who is willing and has a real estate experience. Perks and benefits Lucrative Incentives, Petrol Allowance, PF & ESIC

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Tax Reconciler (Sr Spec) has the responsibility for administration supporting both day-to-day processing and reporting of tax forms, and preliminary reconciliation of tax liability. Processing and reporting include updates to tax forms, as well as the review and resolution of form error reporting. Main job is to provide support in : Daily Suspense reconciliation is the act of reconciling the net income on the in the system to the income reported on the tax return by adding and subtracting the non-tax items. QC of both US and Global teams for limited tasks. Trend tracking and reporting Compare audits and reporting. (Missing distribution report will apply here) Ad hoc requests for updates or research as needed Tax form rejects and audit processing require critical thinking, review ESSENTIAL FUNCTIONS: List specific action statements to describe the fundamental responsibilities that encompass the majority of the job (typically those that comprise 10% or more of time). List in order of impact to the company which may or may not be the same as the amount of time required to complete the listed responsibility. Responsible for complex tax form processing and quality review; tax form types include but not are limited to: 1099 R, 1099 MISC, 1099 NEC, and W-2 Performs review of assigned tax reports Completes periodic reports documenting variance root cause and resolution. Verifies problem resolution is timely and accurate. Follows up with appropriate areas regarding unresolved issues. Complete all daily, monthly, and ad-hoc tasks and report accurately Prepare weekly / Monthly reports Provide feedback to improve processes Build expertise to be able to respond to questions from team and serve as team SME Escalate all issues promptly and effectively to Lead/ Supervisor May assist in annual tax form production tasks Other duties as assigned Shift Timing: Variable as per the business demand – Monday to Friday QUALIFICATIONS: Indicate qualifications that are required, if preferred, indicate preferred. Include advanced education or certifications, and/or specific skills, knowledge, experience, or characteristics. Education Qualification: Bachelor’s degree in finance is strongly preferred or equivalent to industry experience Experience: 2.5 -3.5 years financial operations in Reconciliations, Federal tax knowledge. Knowledge and understanding of taxes as they apply to retirement plans Skills required for this Role: Critical Thinking Ability to research independently Basic understanding of 401k and Tax form and Ability to work independently without set steps High level knowledge of MS Excel and able to convert the data into reporting for various management checks. Knowledge of Taxport and Alteryx. Addition Non-Technical Skills for Sr spec Strong analytical/problem solving, written and verbal communication skills Ability to multi-task, prioritize, and problem-solve effectively Strong attention to detail Excellent time management Flexible in shifts Ownership mindset We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

ASTER DM HEALTHCARE LIMITED is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the company or organization. Monitor and evaluate the performance of operational processes and systems. Identify and resolve operational problems and inefficiencies. Stay up-to-date with industry trends and advancements in operations management. Continuously assess and improve operational processes and systems to ensure they meet business requirements

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance. Key Performance Indicators,Service Level Agreements , Incident Support

Key Responsibilities: Operational Support Team Supervision Process Improvement Coordination Stakeholder Management Problem Resolution Budget Management Training and Development Reporting

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team. What Part Will You Play Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings. Guides and develops clear Sprint standards while keeping team engaged and on task. Responsible for enacting Scrum values and practices. Provides updates on the team's performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development. Creates a team environment by establishing trust and transparency through collaboration &communication. Promotes a collaborative team environment that fosters creativity and innovation. Engages team with making appropriate commitments through story selection and task definition encourages discussion and conflict resolution. Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work. Partners with the development leads or appropriate team member for capacity planning and resource allocation in Agile tools. Guards and shields the team(s) from distractions and interruptions from external interferences. Coaches teams to break down business requirements into stories and tasks. Promotes and leads team to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value. Champions accountability within and outside the team. Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented. Uses strong analytical and problem resolution skills to identify difficult sources of impediments. What Are We Looking For in This Role Minimum Qualifications Bachelor's Degree Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree. Typically Minimum 4 Years Relevant Experience Required Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 2 years Agile experience. Certified Scrum Master Preferred Qualifications Typically Minimum6 Years Relevant Exp Strong knowledge of Agile approaches, previous experience with Agile tools and techniques. Other Agile project management certifications (CSM, SAFe, PMI-ACP) What Are Our Desired Skills and Capabilities Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Communication- Has expert communication, collaboration and facilitation skills. Managing Multiple Priorities- Has highly developed time management skills to manage competing priorities. Highly adaptable to changing environment and priorities. Issue Resolution- Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Responsibilities As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications. The Application Services Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company's application suite. The role includes administration of systems, access, processes, and controls. Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices. You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents. You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security. You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery. The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective. Tasks (what does the role do on a day-to-day basis) Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way Development and maintenance of reports tailored to client needs and requirements Investigate issues, apply known resolutions to resolve incidents or reproduce issues and document findings as part of incident and problem resolution Key business application oversight, administration, and support Review and document functional design of solutions and reports Ensure / follow control and process around business requests Actively participate in team efforts on report design and review, across global locations Ensure that gaps / enhancements are identified, reported, and documented Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client's needs Seek improvements and efficiencies for business requirements Key competencies for position and level In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Collaborates Communicates effectively Manages complexity Customer focus Global perspective Tech savvy Instils trust Drives vision and purpose Optimizes work processes

Job Title: Customer Support Executive Domestic BPO (Voice Process) Location: Jaipur Mansarovar / Sitapura Shift: Rotational Shifts (Day Only) Working Days: 5 Days a Week Experience: 0 2 Years Salary: 16,000 18,000 CTC Joining: Immediate joiners preferred Role & responsibilities Interested candidates give a call at 8000136883 (HR Satyam) If the call went unanswered, share your updated CV on the same number @ Whatsapp