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Incident Management GAVS Technologies

8 - 13 years

7 - 17 Lacs

Chennai

Work from Office

Key Responsibilities: Lead the design, implementation, and optimization of ITSM processes using ITIL framework. Oversee core ITSM processes: Incident, Problem, Change, Release, Configuration, Service Catalog, and Request Fulfillment. Work closely with stakeholders to define and maintain SLAs, OLAs, and KPIs for IT services. Ensure compliance with regulatory and corporate IT policies. Manage and support ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell). Coordinate with cross-functional IT and business teams to drive root cause analysis and continual service improvement. Produce regular service performance reports and lead service review meetings. Provide guidance, coaching, and mentoring to...

Posted 5 months ago

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