6995 Problem Management Jobs - Page 8

As a Guidewire Claim Centre Support professional with 3 to 6 years of experience, your role will primarily involve supporting and maintaining Guidewire Claim Center applications. You must be flexible to work in shifts, including rotational shifts like India Shift and UK Shift, as well as provide on-call support on a rostered rotational basis. Your responsibilities will include maintenance, configuration, testing, integration, and deployment of Guidewire CC Configuration and Integration. Additionally, you will design, modify, and implement the Guidewire product suite. To excel in this role, you must possess a deep understanding of the Guidewire framework, implementation, architecture, and com...

As a highly skilled Enterprise Architect with 8-12 years of experience, your role at RADcube LLC will involve the following responsibilities: Role Overview: You will serve as the VPs right-hand partner for delivery execution and enterprise architecture, blending people leadership, DevOps/SDLC governance, cross-functional collaboration, and client-facing communication. Your coordination will be key in keeping delivery on track, standardizing engineering practices, and producing clear architecture/infra/process diagrams. Key Responsibilities: - Own day-to-day engineering operations including planning, sprint/release cadence, risk & dependency management, capacity, and transparent status. - Tra...

As a Sailpoint IIQ Developer at Wipro Limited, you will be responsible for: - Having experience in SailPoint with a development/support background. - Managing connectors, workflows, life cycle events, Rules, custom reports, Certification, custom scheduled tasks & reconciliation. - Knowledge of Application On-boarding for built-in and custom connectors including development of application rules, before and after provisioning rules. - Developing/executing SQL queries. - Knowledge on Java, J2EE (Servlet, JSP, and JDBC), HTML. - Expertise in Customizing and upgrading SailPoint Identity IQ. - Good to have knowledge in IdentityAI SaaS application. - Supporting production deployment and bug fixes. ...

**Job Description:** As a seasoned subject matter expert in this role, you will be responsible for participating in the delivery of solution design, crafting responses to security EOI, RFI, RFP responses, finalizing SOW, configuration, and escalated problem management of solutions and services in client environments. **Key Responsibilities:** - Participate in the delivery of solution design - Craft responses to security EOI, RFI, RFP responses - Finalize SOW - Manage configuration and escalated problems of solutions and services in client environments **Qualifications Required:** - Expert level certification - Pre-sales support experience - Ability to identify opportunities and contribute to...

You are a skilled Configuration/ServiceNow Specialist responsible for managing and enhancing the ServiceNow platform. Your primary focus will be on ensuring smooth operations, scalability, and continuous improvement of the platform with a strong understanding of CMDB and core ITSM modules. **Key Responsibilities:** - Administer, configure, and support core ServiceNow modules such as Incident, Problem, Change, Request, and CMDB. - Ensure the maintenance and enhancement of CMDB data quality for accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, proactively...

As an HR Specialist at GES HR Global Service Center (GSC-Hub) in Hyderabad, your role involves providing operational support in the learning area of expertise by handling Tier 1 tickets. You will ensure that the required level of expertise is maintained, global standard processes are adhered to, and support release testing by performing testing from available Test Scripts. Your key responsibilities include: - Addressing Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines to ensure quality and customer satisfaction. - Maintaining expertise in learning operations and ensuring adherence to global standard processes, tools, and documentation for process and...

As an Aras PLM - Business Analyst at Airbus India Private Limited in Bangalore, India, you will be responsible for supporting the Project and run mode activities in the Cabin and Customisation Automation domain for Airbus Digital. Your role will involve ensuring automated and seamless E2E use of customer definition for all downstream processes from offer until the end of A/C operations. You will be part of a transnational team operating in the C&C domain headquartered in Hamburg, Germany. **Key Responsibilities:** - Provide functional and process expertise in relation to Aras PLM applications. - Support lifecycle management activities for project deployment. - Troubleshoot and resolve incide...

Role Overview: You should have a good experience in the following domains: - Certification in JNCIA. - Routing and Switching: (mandatory) - Good understanding of the OSI layers, switching, and routing concepts. - Experience in configuring and manipulating Dynamic Protocols (BGP). - Experience in configuring switching technologies (VLAN, Spanning Tree, etc). - Familiarity with Wireless Networks. - Familiarity with Quality of Service for marking and queuing. - Familiarity with IPVPN is a plus, e.g., GRE, IPSEC, etc. - Familiarity with monitoring technologies and providing fixes to the issues. - Experience in Incident management, Change management, and Problem management. Key Responsibilities: ...

As a Continuous Improvement Lead at Capgemini, you will have the opportunity to shape your career path while being supported by a collaborative global community. Your role will involve leading continuous improvement initiatives using Lean, Six Sigma, and productivity analysis to enhance IT service management. You will implement automation and industrialization to improve ADM delivery efficiency, analyze project financials, collaborate with stakeholders, and build dashboards to track KPIs. **Key Responsibilities:** - Lead continuous improvement initiatives using Lean, Six Sigma, and productivity analysis. - Drive IT service management enhancements, focusing on Incident and Problem Management....

Job Summary The Infra. Technology Specialist will play a pivotal role in managing and optimizing our service desk operations using SNOW. With a focus on industrial manufacturing the specialist will ensure seamless IT service delivery in a hybrid work model. This role requires a deep understanding of service desk processes and the ability to enhance user experience through effective IT solutions. Responsibilities Manage and optimize service desk operations to ensure efficient IT service delivery. Utilize SNOW to streamline service desk processes and enhance user experience. Collaborate with cross-functional teams to identify and resolve IT-related issues promptly. Provide expert guidance on s...

Functional /Business Responsibilities: Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects...

As a Senior Network Analyst and team leader, you will be expected to have a good understanding of the OSI reference model and possess the following key responsibilities and qualifications: Key Responsibilities: - Demonstrating good communication and presentation skills - Being flexible and able to work in a fast-paced and dynamic organization - Understanding ITIL Incident, Change, and Problem management processes - Utilizing ticketing tools such as BMC Remedy and ServiceNow - Understanding TCP, UDP, and IP Protocols - Utilizing monitoring and management tools like SolarWinds, CA Spectrum, and Syslog - Demonstrating strong knowledge of switching protocols like STP, VTP, Ether-channel, and VPC...

Job Description: You will be part of a team at NTT DATA that is focused on pushing the boundaries of what is possible, renowned for technical excellence, leading innovations, and making a difference to clients and society. The workplace culture embraces diversity and inclusion, providing you with a place to grow, belong, and thrive. Key Responsibilities: - Service Management - Incident Management - Problem Management - Capacity Management Qualifications Required: - Relevant experience in Service Management - Strong knowledge in Incident and Problem Management - Capacity Management expertise - Ability to work on-site About NTT DATA: NTT DATA is a trusted global innovator of business and techn...

As an Apps Support Intmd Analyst at Citi, your role involves providing technical and business support for users of Citi Applications. You will utilize your good understanding of apps support procedures and concepts, along with basic knowledge of other technical areas to field issues and queries from stakeholders. Your responsibilities will include: - Acting as a liaison between users/traders, interfacing internal technology groups and vendors - Participating in disaster recovery testing - Involvement in application releases, from development, testing, and deployment into production - Performing post-release checkouts after application releases and infrastructure updates - Developing and main...

Role Overview: Major Incident management is a crucial aspect of IT service management (ITSM) that focuses on swiftly restoring normal service operation following an incident to minimize business impact. An incident is any unplanned interruption or reduction in service quality, ranging from infrastructure outages to software bugs affecting user experience. Incident management involves identifying, analyzing, and resolving incidents, including stakeholder communication, incident documentation, and implementing preventive measures for future incidents. The primary objective is to ensure efficient service delivery and high customer satisfaction levels. Key Responsibilities: - Monitor Ameriprise ...

**Job Description:** **Role Overview:** You will be a part of the Embedded Risk Team, an independent Risk Management group aligned to IB and Cross Product Operations, responsible for supporting Operational Risk & Control for the Investment Bank & Cross Product Operations. Your primary focus will be on supporting DB's Money Market & Treasury Operations business globally, ensuring Risk Management, Risk Reporting, and Incident & Finding Management, along with broader control-led initiatives. **Key Responsibilities:** - Support operations with finding life cycle event requests in accordance with the standards highlighted in the findings management policy. - Review and approve Operational Inciden...

ESSENTIAL SKILLS REQUIREMENTS: Solid Java frontend and backend development experience (minimum 4 years) including JDK [1] FX 8 and JDK 11 (likewise Zulu Open JDK), for Java EE 8 (Payara/GlassFish v5) and Jakarta EE 10 (Payara Server v6) applications Experience in Apache HTTP/Payara Servers application maintenance including software component management, compliance/security practices and pro-active improvements Experience with SQL Databases (Oracle) including data modelling, procedures, functions and management at DBA level Experience with backend IN, OUT and IN/OUT interfaces including REST APIs, Kafka, DB/MViews and Message Queues Using and maintaining CI/CD tools (IntelliJ, GitHub, Nexus, ...

ESSENTIAL SKILLS REQUIREMENTS: Solid Java frontend and backend development experience (minimum 4 years) including JDK [1] FX 8 and JDK 11 (likewise Zulu Open JDK), for Java EE 8 (Payara/GlassFish v5) and Jakarta EE 10 (Payara Server v6) applications Experience in Apache HTTP/Payara Servers application maintenance including software component management, compliance/security practices and pro-active improvements Experience with SQL Databases (Oracle) including data modelling, procedures, functions and management at DBA level Experience with backend IN, OUT and IN/OUT interfaces including REST APIs, Kafka, DB/MViews and Message Queues Using and maintaining CI/CD tools (IntelliJ, GitHub, Nexus, ...

As a Cloud Pioneer at Rapid Circle, you will work with clients on various projects, such as impacting the healthcare sector by ensuring safe availability of research data and working on challenging projects in the manufacturing and energy markets. Rapid Circle is dedicated to continuous improvement and sharing knowledge to help clients navigate a rapidly changing world. Joining the team means having the freedom to develop personally and collaborate with international colleagues to create your growth path. **Key Responsibilities:** - Provide technical support for Copilot Studio, including platform infrastructure and AI agent functionality. - Execute standard support activities and operational...

The Site Reliability Engineer supports the reliability, performance, and operability of customer environments by contributing to routine change, incident and problem management, and continuous improvement of observability and automation across non-production and production. The role collaborates with product engineering, content, customer service, and wider technology teams to deliver resilient service outcomes. About the Role: Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions. Conduct and contribute to root-cause analysis of complex system/application issues; document corre...

The Site Reliability Engineer supports the reliability, performance, and operability of customer environments by contributing to routine change, incident and problem management, and continuous improvement of observability and automation across non-production and production. The role collaborates with product engineering, content, customer service, and wider technology teams to deliver resilient service outcomes. About the Role: Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions. Conduct and contribute to root-cause analysis of complex system/application issues; document corre...

We are looking for a highly skilled and experienced professional to join our team as a Service Delivery specialist at Blue Star Ltd. The ideal candidate will have 1 to 5 years of experience in service delivery or a related field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Develop and implement effective service strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to identify and mitigate risks, improving overall service quality. Analyze customer feedback and implement changes to improve service delivery. Monitor and report on key performance indicators (KPIs) to me...

Job Description: The core activities conducted by the Production Support BA are analysing, troubleshooting, and resolving issues related to our insurance policy administration (PAS) system,. It also includes working on system enhancements to deliver better functionality and use of the PAS. This position requires a strong understanding of insurance operations, production support processes, and stakeholder management. The BA reports to the head of Production Support Activities: The Production Support BA is the link between the business for: Incidents and Problems: understand what is not working as it should be and work with the technical resources to identify the issue and find a solution Enha...

RESPONSIBILITIES Responsibilities for this role include, but are not limited to: Create, deploy, monitor, and troubleshoot software installs\deployments\updates. Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level. Provide primary level 3 support to Deskside Support Teams. Troubleshoot VMware VDI machine deployments for Windows devices. Troubleshoot image deployments for Windows devices. Troubleshoot Autopilot image deployments for Windows Laptop devices. Performance analysis of Windows devices, both physical and virtual. Building queries, data gathering and reporting to aid support and maintece of the end user computing environment. Ensure adherence to established...

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing...