4403 Problem Management Jobs - Page 8

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: IBM MQ Infra Admin . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Entra ID . Experience: 3-5 Years . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Power BI Visualization on cloud . Experience: 3-5 Years . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MongoDB Admin . Experience: 3-5 Years . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Web App Firewall F5 BIG-IP ASM . Experience: 3-5 Years . >

This is a remote position. Position Overview: We are seeking a skilled ServiceNow Developer with expertise in ServiceNow Portal, Employee Center, and integrations. This role requires 24x7 support in a work-from-home (WFH) setup. The ideal candidate should have strong development skills, problem-solving abilities, and excellent communication to collaborate with clients and stakeholders. Key Responsibilities: ServiceNow Portal Development \u2013 Design, develop, and maintain ServiceNow Service Portal for enhanced user experience. Employee Center (EC) \u2013 Configure and customize Employee Center for seamless employee interactions. UI Development \u2013 Implement and enhance HTML, CSS, and JavaScript for an intuitive and responsive interface. ServiceNow APIs & Integrations \u2013 Develop and integrate ServiceNow REST/SOAP APIs for data exchange with third-party applications. AI Search & Mobile \u2013 Optimize AI Search, Now Mobile, and other ServiceNow knowledge management tools. Content & Knowledge Management \u2013 Enhance content management, knowledge base, and self-service functionalities. Incident & Problem Resolution \u2013 Provide 24x7 support, troubleshooting portal-related issues and ensuring high availability. Stakeholder Communication \u2013 Effectively engage with clients and stakeholders to understand requirements and deliver solutions.

Do RESPONSIBILITIES Provide License Management Consultancy and Guidance for good management and maintenance of licenses and contracts. Important focus on cost reduction and savings Focus on Audit Readiness Activities and participation in external and internal audits. Managing/reducing complexity in Licensing Domain Areas Managing the noncompliance risk and mitigate in given time. Having an efficient process to follow up with the regular and complex changes on license models from our main suppliers. Maintaining contract summary and following up updated catalog for main suppliers Drive all activities related to Tools Management, including requirements management, collection of the as-is situation, identification of gaps, Market survey, specification of the target situation, definition of the strategy (Central vs regional) and business case. Understand the ITAM and SAM Tools maturity and ensure good maturity strategy is in place. Strong understanding of the strategic changes happening in the Software License Domain Support ITAM Strategy and ensure it is implemented in the accounts with good governance. Identification of Software Asset covered by the contract. Support the account for the declaration / inventory (data collection, benefit allocation, compliance analysis) Consultancy on the products (Software Optimization, Compliance Recommendations, Savings Opportunities) Internal governance (Product Management, Support Domain Strategy, Collect Future Needs, Maintain Catalogs) Manage declarations and reservations. Manage license allocations to group companies spread globally based on requirements and global agreement. Manage allocation of benefits from global agreement to group companies spread globally - come up with transparent allocation models and process documentation, communicate the allocation mechanism, create process for requests handling, handle the allocation requests. Forecast future needs - Based on evolution, based on requirement, based on change in policy. Manage vendor licensing portals - access, license allocation, download and license keys. Act as SPOC for all internal queries related to licensing, Declarations, and allocations. Recognize Product/Service Evolutions and keep track - recognize products covered in the agreement. Manage product lifecycles, identify out of service products, and make sure entities follow product lifecycle - Communication to entities on lifecycle, ensure domain is updated on the product lifecycle. Architect Service Management processes and procedures including: oPortfolio Management oInstall/ Move/ Add/ Change (IMAC) oContract Management oProcurement oFinancial Management oSoftware License Compliance oSoftware Asset Management oIntegrations with complimentary systems, such as service management, auto-discovery, and configuration management data base (CMDB) Gathering business requirements and translating into technical solutions. Develop and deliver ITAM technical training for customers, partners and end users. Support business development initiatives and activities. KEY SKILLS AND COMPETENCIES Very good knowledge of Software License Management and its processes Very good knowledge of existing vendors and tools, be able to conduct market surveys on Tools in the domain of Asset Management Basic technology skills on different hardware architectures, operating system platforms, IT network and database management systems. IT awareness & System capability Software License Contracts Management Skills and Benefit Management with Realization Knowledge of the IT Asset Management Lifecycle process Very Good understanding on the CMDB Good understanding on Contract Management Understanding of the various GIS Service models / RUs Accountable for driving the SLA / KPI Reports of ITAM specified in the contract. Thorough knowledge of Software License Management Methods and GAP analysis skills for at least top 10 OEM/Vendors like OpenText, MS, Oracle etc. Technically should be able to comprehend the licensing terms, license metrics, license accounting, bundles, legacy upgrade products, EOL and EOS products for at least top 10 OEM/Vendors Support the Preparation of SLA / KPI Reports for SAM Accountable for developing and maintaining a complete and detailed SW assets inventor ITIL V4 Foundation CSAM Good knowledge of Mainframe Licensing Good Knowledge of Open-Source Software Tools and licensing Certifications on Flexera FNMP, SNOW, ServiceNow SAM Pro, or IBM ILMT Mandatory Skills: Software Asset Management . Experience: 5-8 Years .

JD for C02 positions for Bangalore location. Should be any Technical Graduate (B.E/B-tech/MCA/M-Tech or any other graduation with working exp in IT field) 0 - 1 year of experience in production control or application support role preferred. Freshers with good academic record also can be considered. Working knowledge on web technologies (IIS/.NET), databases (MS-SQL). Good Communication is a must. Ready to work in rotational shifts including night shift. Should be ready to work in hybrid model (weekly 3 days in office)

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Problem Mgmt . Experience: 3-5 Years . >

Application Support Specialist / Lead Location - Bangalore, Hyderabad Experience- 3 years minimum in application support L3 Must have experience in Java, SQL, ITSM Tools WFO/ Rotational Shifts Immediate joiners only Contact - 9653852049 (Gaurav)

Job Purpose Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. The role of Senior Manager, Network Operations is responsible for leading and developing a team of network operations analysts to deliver excellent technical support for critical operations of a globally distributed financial network through prompt detection, resolution, escalation, and reporting of service impacting events and incidents. Responsibilities Incident Management: Ensure the Network Operations personnel are implementing effective Incident Management processes to avoid service outages or limit their impact by proactive detection, isolation, and resolution as necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Personnel Management: Career Development and Performance Management of the Network Operations staff. This includes mentoring, coaching, and identifying training programs based on individual skill sets for the staff. Operational Readiness for New Services: Work closely with internal teams (Product Development, Business, Project Management, Network Engineering, etc) to ensure operational readiness of new infrastructure. This includes assessment and validation by Network Operations for all related new network infrastructure components, completion of pro-active routines to ensure optimal network health, understanding and documentation of all services and dependencies, and the ability to perform recovery procedures as necessary. Change Management Planning and Configuration Implementation: Quarterly change quality reviews with Engineering. Utilize reporting and metrics to assign and schedule Network Operations staff accordingly. Service Requests, Network Maintenance, and Operational Support: Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Utilize metrics and trend analysis to track and report service incidents. Process Improvement: Analyzing Network Operations functions, recommending operational improvements and needs. Driving and supporting continual service improvement. Knowledge and Experience Bachelors Degree in Computer Science or related technology discipline, with at least 10 years of professional experience. At least 4 years of professional experience in a senior technical or leadership role supporting an enterprise network infrastructure that is globally distributed. Strong technical knowledge of networking technologies, hardware, routing, switching, and telecommunication circuits. Strong technical knowledge of TCP/IP, Layer 1-3 switching. Demonstrated skills and aptitude for training and mentoring others. Excellent customer service, written and oral communication skills. Weekend and off hours support is required Financial industry experience is a plus. Excellent verbal, writing, and editing skills required to be able to effectively communicate complex information to different levels of internal teams. Strong analytical thinking and problem solving skills. Strong team building, mentoring, and coaching skills. Ability to work under pressure, and to make calculated decisions accordingly. Ability to manage multiple tasks/priorities and ability to act quickly in a fast paced environment. Proficient in network monitoring systems and service management and metrics tools.

Position Overview: We are seeking a skilled ServiceNow Developer with expertise in ServiceNow Portal, Employee Center, and integrations. This role requires 24x7 support in a work-from-home (WFH) setup. The ideal candidate should have strong development skills, problem-solving abilities, and excellent communication to collaborate with clients and stakeholders. Key Responsibilities: ServiceNow Portal Development Design, develop, and maintain ServiceNow Service Portal for enhanced user experience. Employee Center (EC) Configure and customize Employee Center for seamless employee interactions. UI Development Implement and enhance HTML, CSS, and JavaScript for an intuitive and responsive interface. ServiceNow APIs & Integrations Develop and integrate ServiceNow REST/SOAP APIs for data exchange with third-party applications. AI Search & Mobile Optimize AI Search, Now Mobile, and other ServiceNow knowledge management tools. Content & Knowledge Management Enhance content management, knowledge base, and self-service functionalities. Incident & Problem Resolution Provide 24x7 support, troubleshooting portal-related issues and ensuring high availability. Stakeholder Communication Effectively engage with clients and stakeholders to understand requirements and deliver solutions.

SUMMARY Category Executives (On-Demand Services) We are looking for Category Executives to join our team and manage our On-Demand Services (Chefs, Maids, and Drivers) . This role is best suited for candidates who have worked as Operations Executives or in similar service/field management roles . Key Responsibilities Source & onboard Service Partners (SPs) Conduct training sessions to ensure service quality Coordinate with customers to confirm service delivery & satisfaction Manage customer escalations with prompt resolution Conduct field visits to monitor & improve SP performance Who Can Apply Experience: 6 months 1 year in operations, service management, or manpower handling Strong communication & people management skills Ability to handle customer interactions with professionalism Willingness to travel for field visits Best Suited Profiles Operations Executives / Operations Associates Customer Service Executives (with field exposure) Field Supervisors / Field Coordinators Vendor/Partner Onboarding Executives Manpower/Blue-Collar Recruiters Target Organizations (Preferred Background) Candidates with prior experience in: UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4u Justdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services India Facility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.) Local housekeeping, chef, maid, or driver service providers Package & Benefits Salary Range: 2.5 LPA 4 LPA (Max) Opportunity to grow in a fast-scaling service platform Incentives & career progression for high performers Interested candidates can share their resumes at: Email: prasenjit.g@2coms.com Phone: 8250302186

Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers. About The Role The Sonata Application Support Senior Analyst will provide frontline support to Bravura Solutions’ clients using the Sonata Administration Platform. The role involves managing the full client issue lifecycle, including analysis, replication, and testing of reported defects, while maintaining a solution-focused approach. The analyst will also be responsible for escalating requests to the relevant development or consulting teams as needed. What You’ll Do Analyze and resolve client-reported issues, including: -Identifying software defects or missing functionality (debugging code when necessary). -Performing data fixes on client databases as required. -Resolving issues arising from incorrect application usage. -Addressing system configuration errors. Proactively manage and respond to client service requests and product defect reports. Handle client queries and incidents in line with defined SLAs. Route defects, service requests, and enhancement requests to the appropriate teams within Bravura. Assess the severity, impact, and risk of incidents, escalating to management where necessary. Monitor, track, and review incident progress while keeping clients informed. Facilitate and participate in client meetings focused on incident management and support processes. Record and maintain accurate data within the JIRA Service Desk system. Assist with client software release coordination. Perform technical administration and housekeeping tasks. Regularly review SLAs for assigned tickets to ensure timely responses. Monitor aging and on-hold tickets, ensuring proper client communication. Escalate capacity or capability challenges to the respective Squad Lead. Unleash your potential To be successful in this role, your background and experience will include: Education: B.E./B.Tech/MCA Experience: 5–8 years in application development, support, or consulting Technical Skills Strong knowledge of SQL (preferably Oracle) and databases Hands-on experience with Core Java , Eclipse IDE, and frameworks like Hibernate, JSP/JSF, and Web Services Ability to write/debug application code in modern object-oriented languages Familiarity with software development lifecycle and service delivery processes (Incident, Problem, Change, Configuration Management) Experience working with Helpdesk/JIRA Service Desk environment Exposure to cloud platforms (AWS or Azure) preferred Java Certification (good to have) Professional Skills Strong troubleshooting and debugging abilities Excellent oral and written communication skills ; able to interact with both business and technical stakeholders Customer-centric mindset with proven service skills Ability to multi-task, prioritize, and work under pressure with minimal supervision Strong team player with interpersonal and problem-solving skills Other Details Flexibility to work in rotational shifts (General, UK, occasional night shift) Based in Gurgaon , with occasional travel to Bravura offices or client sites Knowledge of the financial services industry (Wealth Management/Superannuation) is a plus Prior experience in Application Support roles will be advantageous So, what’s next? We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: IBM MQ Infra Admin . Experience: 1-3 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin . Experience: 1-3 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: AWS Cloud Management . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin .