1155 Problem Management Jobs - Page 8

As a Senior IT Systems & DevOps Engineer, you will be responsible for IT systems, incident, change, and release management. You will ensure the seamless deployment of new releases, maintaining system stability, security, and compliance in a regulated environment. You will collaborate with cross-functional teams, manage stakeholder communications, and drive automation and optimization across cloud-based platforms supporting drug discovery and development. Key Responsibilities: Oversee incident, change, and release management for IT systems, ensuring compliance with regulatory standards. Manage Azure AD (Entra ID) for identity and access management, including authentication flows for internal and third-party services. Implement and advocate DevOps best practices, including CI/CD, automation, and observability across platforms. Collaborate with cross-functional teams to influence architectural decisions and align infrastructure with business goals. Ensure compliance and security within a regulated (GxP) environment, implementing RBAC, secrets management, and monitoring frameworks. Design, develop, test, and document business requirements related to IT systems and infrastructure. Coordinate and perform system management tasks, ensuring alignment with quality and compliance standards. Autonomous review and clarification of business requirements, creation of technical designs, and stakeholder alignment. Manage and optimize cloud infrastructure (AWS & Azure), including cost management and performance tuning. Deploy and manage containerized applications using Docker, Kubernetes, Helm, and ArgoCD (GitOps). Implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Automate workflow and integration using Python and configuration management tools like Ansible. Ensure observability, including logging, monitoring, and tracing with tools like Prometheus, Grafana, ELK Stack, and AWS-native solutions. Participate in compliance activities, including audits, patch management, and cybersecurity initiatives. Provide technical guidance and support for IT systems, assisting users and resolving incidents efficiently. Your Skills & Experience: Must-Have: 5+ years of experience in IT systems management, DevOps, cloud infrastructure, and automation. Strong expertise in Change, Release, Incident, and Problem Management. Hands-on experience with Azure DevOps (project configurations, repositories, pipelines, environments). Strong knowledge of AWS services (VPC, IAM, STS, EKS, RDS, EC2, ECS, Route53, CloudWatch, CloudTrail, Secrets Manager, S3, API Gateway, Lambda, MWAA). Experience with Linux, Windows servers, and Oracle PLSQL. Strong understanding of IT landscapes and a willingness to work on diverse IT systems. Hands-on experience with containerization and Kubernetes (Docker, Helm, ArgoCD). Proficiency in Python scripting for automation and workflow integration. Experience with Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Strong experience in observability, security, and compliance frameworks, including RBAC, secrets management, and monitoring tools. Global stakeholder management experience with excellent English communication skills (written & oral). Good to Have: Experience in a regulated industry (GxP, Pharma, Life Sciences). Familiarity with Agile ways of working. Knowledge of Next.js, Storybook, Tailwind, TypeScript for front-end development. Experience with PostgreSQL, OpenSearch/Elasticsearch for data management. Familiarity with R and SAS for data analysis and statistical modeling. Understanding of AWS billing practices and cost optimization tools. Why Join Us? Work in a high-impact role contributing to cutting-edge R&D in drug discovery and development. Be part of a multicultural, agile team with high autonomy in decision-making. Exposure to a diverse tech stack combining Azure, AWS, Kubernetes, Python, and CI/CD tools. Opportunities for career growth and skill development in cloud computing, security, and automation. Work in a collaborative and innovative environment with global teams in the US, Europe, and India

We are seeking a highly skilled and motivated Senior Analyst - Service Delivery Manager to oversee the services of our research applications and all associated service delivery activities in the Healthcare sector. In this role, you will foster a deep level of communication with the business teams to ensure effective solutions and high customer satisfaction. Have Outstanding verbal and written communication skills, along with the ability to understand service requests and incidents in healthcare, are key success factors. Manage end-to-end service delivery for resource applications, ensuring alignment with client expectations and business goals. Collaborate with cross-functional teams, including internal technical teams and external vendors, to facilitate smooth ticket execution. Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries. Monitor ticket progress, identify risks, and implement mitigation strategies to ensure timely delivery, while also being willing to work on tickets for complex applications. Conduct regular reviews with clients to assess satisfaction and identify opportunities for improvement. Provide leadership and guidance to project teams, ensuring adherence to best practices and GxP and Non-GxP standards. Serve as a technical expert and technical lead for projects, providing insights and direction on technical matters. Display a sense of urgency in completion of key responsibilities. Who you are: Bachelors or masters degree in a relevant field. 5+ years of experience in Service delivery, project management, or related roles, preferably in the Health care, Life science or technology sectors. Strong understanding of GxP regulations and compliance in the healthcare or life science industry. Proven ability to manage complex requests and drive results in a fast-paced environment. Experience in Change and Release Management, along with incident and problem management. Proven experience in leading technical teams and projects supported with external consultants and be comfortable in working with both business- and technical teams. Experienced in service delivery framework and ensuring compliance to SLA and KPIs.

Job Responsibilities: Provide technical support and issue resolution for BMC Helix ITSM suite (including Incident, Change, Problem, Asset, and Knowledge Management). Troubleshoot and resolve Helix ITSM-related issues including performance, integration, access, and workflow issues. Monitor and maintain system performance, ensuring minimal downtime and optimal operation. Collaborate with internal teams and third-party vendors to resolve complex issues. Act as the first point of contact for Helix ITSM support tickets and ensure timely resolution as per SLAs. Perform root cause analysis of recurring issues and suggest preventive measures. Document technical issues and solutions for future reference in the knowledge base. Support user onboarding and provide training on Helix ITSM modules as needed. Participate in regular patching, upgrades, and system enhancements in coordination with the infrastructure team. Maintain data integrity and manage user access roles and permissions. Coordinate with the BMC support team for unresolved product issues or bug fixes. Ensure compliance with ITIL processes and service management best practices.

At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About The Role Job Role Analysis of new requirement and translation of the same to RSD. Preparation of Requirement documents, test plans, incident reporting. Carrying out the testing for the projects and resolution of the issues. Co-ordination with various departments, users, product team, support teams like OPS, IT, Vendors for requirement gatherings, enhancements. Thorough analysis for system issues faced and provide effective solutions Working with internal customers to resolve the issues, enhance the current system to reduce the manual intervention. User training on system enhancements. Prepare User Guides and train users on newly developed Systems Proper project management and follow up Liasoning with the partners Job requirement Good working knowledge in Wealth Management Domain/Financial Product. Strong business understanding for financial products. Well versed with Office Automation tools like MS Excel, MS Access etc. Strong ability to work with multiple teams needed. Should have good analytical skills and an eye for detail. Should be a Graduate or a Post Graduate. Should be an effective Team Player Experience in digital and technological project implementation Post graduate (MBA/CA) would be preferred. At-least 3-4 years of relevant Wealth or financial industry experience in the project implementation. Prior experience in project Management role. Proven business analysis skill with detailed knowledge across a financial environment. Ability to handle multiple in-flight projects and deliver within given timeframes. Graduate with relevant wealth industry experience of 8 yrs or more can be considered.

About The Role Grade- M4 Role- Location Credit Manager About The Role : Credit appraisal including financial analysis to understand the solvency, liquidity position and repayment capacity of the entity, preparation of appraisal notes, credit checks etc. Meeting Customer and making Site visits at factory/office/residence of the client, viewing the working capacities of the business, inventory and working environment of the business. To interact with approving authority and provide them with required information for better decision making and engaging in regular discussions to give them an independent view of the credit / economic developments. Manage and ensure timely renewal of accounts and enhancement of portfolio. To align decision making with business requirements without compromising on quality of decision making or compromising on laid down policies by engaging in regular discussions with the business teams. Job Requirements Chartered Accountant with experience of more than 1 years Good analytical skills Non Chartered Accountant with relevant experience of Credit function of at least 2-3 years Personality Traits: Strong financial Analysis Skills Analytical skills Strong communication (Written and Oral)

About The Role Evaluate and approve credit applications, ensuring compliance with bank policies and regulations . Assess the creditworthiness of individuals and businesses, considering factors like financial statements, credit history, and repayment capacity. Minimum of 2 or 3 years experience in Underwriting of Personal loans, Auto loans in Retail Loan Products . He should be M.B.A or equivalent Degree for profile with experience He should have Good analytical and interpersonal skills to Interact with customer, Colleagues to ensure achieve goals.

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

Job Description Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events. Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues. Knowledge and Experience Experience with PagerDuty Experience with ServiceNow Jira Experience with Jenkins Git Experience in scripting Cloud (AWS) VMware knowledge is a must Bachelor s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within Windows Linux/Unix OS environment. Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically. Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization. Able to build and maintain effective relationships with individuals and the team. Ability to be organized and decisive while under pressure. Excellent time management skills Able to manage priorities and multi-task. Self-confident and assertive

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: Shivani Sah Hiring Manager: Priyankal Khurana

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration.

Position: Site Reliability Engineer (AWS) Experience: 5+ years Location: Vizag (Only) Requirement 5+ years of experience developing and/or administering software in public cloud 5+ years experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js 5+ years experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 5+ years experience of cross-functional knowledge with systems, storage, networking, security and databases 5+ years experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) 5+ years experience working with continuous integration and continuous delivery tooling and practices What you ll do: Manage system(s) uptime across cloud-native (AWS) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service request to push a change into production Solve problems and triage complex distributed architecture service map. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Lead availability blameless postmortem and own the call to action to remediate recurrences. On call for high severity application incidents and improving run books to improve MTTR Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management. Effectively communicate to technical peers and team members in both written and verbal formats. What could set you apart: You have expertise designing, analyzing and troubleshooting large-scale distributed systems. You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation You are passionate for automation with a desire to eliminate toil whenever possible You ve built software or maintained systems in a highly secure, regulated or compliant industry You thrive in and have experience and passion for working within a DevOps culture and as part of a team

Title : Major incident management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Major incident manager Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adherence to SLAs and escalation procedures. Primary skills Strong understanding of ITIL Incident and Major Incident Management processes. Experience managing high-severity incidents in enterprise environments. Excellent communication, coordination, and crisis management skills. Familiarity with ITSM tools and monitoring platforms. Secondary skills ITIL v4 Foundation Incident Management or Crisis Management training

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. Secondary skills ITIL v4 Foundation Change Management-specific training or certifications

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. Job Description - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com ROLE : Incident Management Analyst Position Summary: The Incident Management Analyst is primarily responsible for supporting the end-to-end Incident Management and Major Incident Management processes. For Major Incident Management, ensuring the efficient handling and communications with a target of reaching service restoration within defined timeframes. For Incident Management, to ensure that incident process adherence across the organization. Secondarily, to support other ITIL processes such as Problem Management and Change Management as needed. The main mission is to ensure the availability of critical applications and services, to ensure we have a fast and quality resolution to high impacting issues and to ensure corrective measures are implemented to avoid re-occurrence. Duties Include but are not limited to: Incident Management: Supports the adherence and compliance of the Incident Management process across the organization Run reports and review incident metrics to identify areas that require attention Works directly with required technical and non-technical teams and resources as needed for first assignment accuracy and keep reassignment counts as low as possible. Helps to identify improvements in process and implements efficiencies Major Incident Management: Accountable to support the Major Incident process, assessing incidents reported for Major Incident handling. Participates in the Major Incident process for those incidents that do qualify. Responsible for managing Major Incident calls which includes the engagement of technical teams. Documents and tracks actions and progress of Major Incidents. Ensures efficient handling and timely service restoration of Major Incidents. Communicates Major Incident status to business stakeholders. Performs required follow up actions once service restoration is reached. Problem Management: Supports the Problem Management process where problem records are opened for root cause analysis from Major Incidents Responsible for ensuring technical groups perform Root Cause Analysis (RCA) for Major Incidents. Ensures that problem records are documented, managed effectively, efficiently, and that identified solutions or effective workarounds are implemented to resolve. Works proactively to ensure that, where possible, problems are identified and resolved before service is impacted. Change Management Supports the change management process, where applicable for Major Incidents Ensures change processes are adhered to by technical teams. Reviews change record details to ensure process compliance kindly inbox profiles to venkatesh.kosana@stradaglobal.com Education / Experience / Skills University level degree, in related field 5+ years of experience in supporting IT Service Mgmt processes, with a focus on Major Incident Mgmt and Problem Management ITIL Service Mgmt qualification is recommended Efficient with using MS O365 applications Strong Problem Solving/Analytical Skills Excellent communication skills, both written and oral Fluent in English Proven ability to follow processes Energetic and friendly, positive “can-do” attitude Quick learner Team player Flexible work schedule, able to work nights and weekends as needed Language Required: English Competencies Include: Initiative: Tackles problems and takes independent action when needed, practices self-development. Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation. Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. About the role: Contribute to the strategy of the department and drive implementation of department goals that support the company s core values. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You: Candidates should have 6 to 9 years as an Application Support Analyst (SAP Sales).SAP SD with some workflow knowledge and debugging or technical skills is an added advantage. Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Experience in ITIL processes related to incident management, problem management, application life cycle management, operational health management. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. What s in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Collaborate with functional teams to optimize planning processes and system configurations Assist in system upgrades, patches, and enhancement implementations Operational Support Provide day-to-day operational support for SAP APO systems across manufacturing operations Monitor and maintain optimizer performance, ensuring efficient execution of planning runs Troubleshoot planning procedure failures and process chain interruptions Manage and resolve incidents through structured incident management processes using ServiceNow Execute change management activities to ensure smooth implementation of system modifications including optimizer configurations and process chain updates Conduct root cause analysis and implement problem management solutions to prevent recurring issues Stakeholder Management Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Provide regular status updates and reporting on system performance and issue resolution Participate in client meetings and provide expert consultation on APO-related matters Mandatory skills Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Provide day-to-day operational support for SAP APO systems across manufacturing operations Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Participate in client meetings and provide expert consultation on APO-related matters Desired/ Secondary skills Knowledge of other SAP modules (PP, MM, SD) Proficiency with ServiceNow or similar ITSM platforms Domain SAP APO

Job Summary: We are looking for an experienced level 3 Storage Engineer with expertise in Pure Storage, Dell EMC Unity, AWS storage services, and Cisco MDS switches to design, manage, and optimize our hybrid storage infrastructure. The ideal candidate will ensure high availability, performance, and security across on-premises and cloud storage environments while leading troubleshooting and automation initiatives. Key Responsibilities: On-Premises Storage Management: Pure Storage: Administer Pure Storage FlashArray//X, //M, and //Systems, including provisioning, replication (Active Cluster, Snapshots, Async/Sync), and performance tuning. Troubleshoot Purity OS, NVMe-oF, VMware/ESXi, and Kubernetes CSI integration. Implement Safe Mode, Secure Erase, and encryption for data security. Optimize storage using Pure1 Analytics and Cloud-Based Monitoring. Dell EMC Unity: Manage Unity All-Flash and Hybrid arrays, including SAN/NAS provisioning, FAST Cache, and tiering. Configure replication (SyncIQ, Snapshots, Metro Sync) for disaster recovery. Monitor performance using Unisphere and CloudIQ. Troubleshoot issues related to block (iSCSI/FC) and file (NFS/SMB) storage. Cisco MDS Switches: Configure and manage Cisco MDS 9000 series switches (VSANs, zoning, NPV/NPIV, Port Channels). Optimize SAN fabric performance, ISLs, and congestion management. Implement SAN security (FCSP, Port Security, Device Aliasing) and firmware upgrades. Automate SAN operations using Cisco DCNM (Data Center Network Manager). Cloud Storage (AWS): Manage AWS storage services including EBS, S3, FSx, Storage Gateway, and Backup. Optimize cloud storage performance, cost, and lifecycle policies. Implement hybrid storage solutions (AWS Storage Gateway, DataSync, Snow Family). Ensure data protection and compliance (AWS Backup, S3 Glacier, encryption). General Storage Automation: Design high-availability storage solutions (block, file, object) with multi-pathing (ALUA, MPIO). Automate provisioning and monitoring using Ansible, Python, PowerShell, or Terraform. Collaborate with virtualization (VMware/Hyper-V), backup (Veeam/Commvault), and cloud teams. Lead root-cause analysis (RCA)for storage/SAN outages and performance issues. Maintain documentation (architecture diagrams, runbooks, capacity plans). Required Skills Qualifications: 5+ years of hands-on experience managing Pure Storage, Dell EMC Unity, Cisco MDS, and AWS storage. Deep expertise in Fiber Channel, iSCSI, NVMe-oF, SAN/NAS protocols, and hybrid cloud storage. Strong scripting skills (Python, Ansible, PowerShell, Terraform) for automation. Experience with storage replication, disaster recovery, and data migration. Certifications such as: Pure Storage Certified Architect Dell EMC Unity Specialist AWS Certified Storage Specialty Cisco CCNP Data Center (preferred) Preferred Qualifications: Experience with Pure, Unity Storage MDS/Nexus Switches. Knowledge of AWS/Azure storage services. Familiarity with ITIL processes (Change, Incident, Problem Management). Why Join Us Work with cutting-edge hybrid storage technologies (Pure, Unity, MDS, AWS Azure). Lead large-scale storage transformation and cloud migration projects. Collaborative environment with cross-functional IT and DevOps teams.

End Date Sunday 24 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution. Job Description Must Have:- Incident & Problem management, Unix, Java spring boot,Shell scripting, Splunk, Dynatrace. About this opportunity Were looking to recruit a Technical Application Specialist (TAS) to work within the Service Team of the Domestic Payments Lab in Edinburgh. As a TAS you would play a key role in getting things back on track when systems fail. It s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. We believe that people dont fit neatly into roles, and we value everyones individual skills, experience, and knowledge its what makes you awesome! What follows is what you might find our TAS mostly doing, but your experience will flex depending on the team s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy. About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What you ll need 1. Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. 2. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. 3. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. 4. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. 5. Problem solving Abilities - Quickly identifying and implementing effective solutions, often under pressure. 6. Technical Proficiency - a. Familiarity with UNIX applications b. Programming language: Knowledge of Java, Perl and Unix Shell scripting. c. OS: Unix - Linux, AIX d. Database : IBM DB2, Oracle PL/SQL, PostgreSQL e. IBM Integration Bus (IIB) also known as IBM App Connect Enterprise (ACE), Webservices (REST/SOAP), SpringBoot, Kafka, WebSphere MQ, IBM WebSphere Application Server (WAS). f. Working experience on Docker and Kubernetes. g. Code Management : GitHub, SonarQube, Nexus, Jenkins. h. Tools : TWS, Tivoli, Splunk, Dynatrace, ServiceNow. 7. Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. And any experience of these would be useful 1. Scripting or Automation - Basic knowledge of Bash or Python to automate routine tasks. 2. Cloud support knowledge - Understanding of cloud environments like GCP, Azure, AWS as well as Private Cloud solutions. 3. Soft skills & Emotional Intelligence - Staying clam under pressure and effectively handling stressful situations whilst continuing to communicate effectively. 4. Observability - Familiarity with monitoring tools to diagnose issues and ensure system performance and reliability. About working for us Our focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive

Job_Description":" JOB Description for Server Hardware Management Customer Name BSE LTD LOCATION Hyderabad DOMAIN Hardware Level (L1/L2/L3) L1 Required Relevant Domain Experience 2-3 Years relevant experience Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) Onsite support 24 X 7 Qualification B.E./Diploma/BSC/BTech (No education gap, Full time) 1. B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication ] [ Civil and Mechanical not preferred] 2. B.Sc. -IT 3. BCA or MCA [ Full time course from reputed University] 4. No gap in education [ Passing year for S.S.C , H.S.C. and Degree/Diploma to be mentioned] Certifications Required if ANY Relevant Certification (Preference) Specific Remarks/Requirement by customer Server Hardware support with basic troubleshooting skills and expertise in part replacement Role Purpose Server Hardware support with basic troubleshooting skills and expertise in part replacement JOB RESPONSIBILITIES 1) Proactive Monitoring of all the servers using BSE tools 2) CPU & Memory utilization & monitoring. 3) Expertise in part replacement of Server hardware 4) Respond to and own Incident till resolution 5) Engage customer contracted hardware and software support vendors to facilitate incident resolution 6) Work with customer support teams to review & resolve incidents 7) Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involvement of third party vendor is required. 8) Raid and iLO configuration of HPE server 9) Correlate related incidents together into a problem ticket and manage through the problem management process 10) Implement best practice configurations relating to specific vendor recommendations 11) Basic Server hardware troubleshooting 12) Server hardening as per the policy recommendations by BSE 13) Server Inventory Management Technical Skills/Knowledge Requirement 1) Expertise in part replacement of Server hardware (Must) 2) Raid and iLO configuration of HPE server (Must) 3) Basic Server hardware troubleshooting (Must) 4) Server Inventory Management (Good to Have ","

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.