1155 Problem Management Jobs - Page 7

The mission of this position is to assist the SAP Customer Center operations team for the Logistics stream The position is reporting to the SAP Competence Center Operations Teamlead Logistics Job Description Your main responsibilities and activities will be: 3rd Level Incident and Problem management: resolution, root cause analysis and continuous improvement Bug fix management: root cause analysis, consistency checks on solution proposals, testing and documentation Maintain key-user community with regular meetings and training sessions Be the SPOC for our local customers within your region Support Logistics teams to achieve optimal usage of systems and processes Collaborate with the external AMS support partners to ensure proper support delivery Collaborate with the template organization, development and roll-out team and BPX Community Collaborate with other streams within operations teams of the SAP competence centre Participation in internal projects, requiring limited travelling domestically and internationally Keep internal customer satisfaction at a high level by maintaining close customer relations and safeguarding the right level of quality in support service delivery What you can expect from us A friendly, family like atmosphere Have the flexibility and freedom to keep a healthy work live balance Plenty of opportunities to grow and develop your own career path A culture known for respectful interaction, ethical behavior, and integrity Potential to see your ideas realized and to make an impact New challenges and new things to learn every day Access to global job opportunities, as part of the Atlas Copco Group What we expect of you Knowledge Expert level knowledge SAP MM and SAP SD module, knowledge of all related modules are a plus Knowledge of SAP logistics processes and integration with finance, production, service and projects Ability to read and analyse ABAP programs and overall good understanding of the SAP technical application layer is a big plus PC literate: Good knowledge of MS Office and hands on in Visio Fluency in English is a must Knowing additional languages is a plus point Experience Minimum 5 years in a functional analyst or consultant role, ideally with support experience Must have worked with multinational companies with exposure to diverse and multi-cultural environments Overall understanding of end-to-end logistics business processes used in manufacturing plant, distributions centers and customer centers Very good knowledge of integration points of logistics processes Personal requirements The successful candidate needs to be service-oriented and professional Ability and willingness to "learn forever" and adapt to rapidly changing requirements Keeping focus on long-term objectives while managing day-to-day operations Being open minded and having a positive attitude is required to succeed in a dynamic and culturally diverse working environment Have ambitions beyond "good enough" - constantly seeking opportunities to improve Feel comfortable to lead a geographically diverse team and report to a remote manager Good managerial skills Good communication skills Ability for international business travel Eager to learn City Pune

Senior Associate, Production Services Application Support Analyst we're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Insight Investment team . In this role, you'll make an impact in the following ways: Responsible for governance and oversight around the change management processes. Responsible for deploying change requests via service now across the UAT and production estate, which is a technical process. Responsible for delivering a responsive end to end change and release service to the IT product and support teams. Record releases / rollbacks that directly or indirectly cause incidents Attend and arrange daily change management meetings. Liaise with relevant product teams to prioritise and schedule release tasks - more around regulatory or high-ticket items firm wide. Provide support around the US working hours in carrying out ad-hoc emergency changes. Document new release procedures / standards released to change management within our knowledge base. Strive to devise and develop solutions to automate the release procedures. Respond to user queries and issues in a prompt and professional manner. Incident & Problem management - help shape and define the process, monitoring of key metrics / KPI s. To be successful in this role, we're seeking the following: 6+ years of expertise into Change Management Bachelors degree or equivalent Experience - Familiarity of technology ITIL processes such as change, release, incident, problem management processes and BCP / disaster recovery. Communication - confident in managing multiple stakeholder relationships as this role will branch out to multiple areas within technology / business functions Organization - self-starter, able to manage multiple tasks confidently and prioritize accordingly Co-ordination - managing activities that involve co-ordination across multiple teams, users and dependency changes or high-profile changes. Problem solving - investigate problems proactively and utilise wider support networks to resolve effectively Continuous improvement - ability to develop process efficiency and support activities to improve processes Ability to work under pressure and always remain professional with an exceptionally low rate of error

Responsibilities Requisition ID R-10361854 Date posted 06/18/2025 End Date 07/04/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Tech Lead, Application Support What Does a great Tech Lead, Application Support do at Fiserv? Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work. What you will do: Lead a team (mentoring and guiding) of 2-3 members, managing production support. To possess strong technical skills (details mentioned below) including troubleshoot, debugging and performance optimization. Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing. Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis). What you will need to have: 8+ Years of hands-on experience in Oracle PL/SQL. Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Advanced problem-solving skills, proven ability to think logically and effective time management. Ability to work under pressure to tight deadlines, with a drive and commitment to delivery. Strong analytical, verbal and written communication skills (English) and Quality focused What would be nice to have: DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus. Knowledge in core JAVA, Springboot. Good to have experience in credit card/payments/merchant and Banking industry. Certification in or experience in any of the following: University Degree or equivalent industry recognized qualification ITIL V3 certification (Good to have) Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 2 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting 3DX tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Analyze end-user issue trends and feedback to inform platform improvement opportunities or training needs. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, 3DX Operations & Admin technical knowledge Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Familiarity with platform logs , batch jobs , and background services for troubleshooting. Demonstrated success managing production incidents and escalations in enterprise applications. Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices Good to have technical skills Knowledge in 3DX and Catia tool stack. ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Job Title: Operations Oversight Specialist About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: Operations Oversight Specialist Location: Pune Experience: 7 to 12 years Job Summary: We are seeking a highly skilled and experienced Operations Oversight Specialist to join our Technology & Operations team. The ideal candidate will be responsible for overseeing incident and problem management, managing outsourced service providers, and ensuring compliance with various regulatory guidelines. This role requires a strategic thinker with strong analytical skills and the ability to collaborate effectively with various stakeholders. Key Responsibilities: Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations. Manage outsourced service providers to ensure they meet performance and SLA s. Provide oversight on customer support and other operational functions to ensure high-quality service delivery. Ensure the organization remains compliant with regulatory guidelines such as EBA, DORA, RBI, MAS, NYDFS, BSP, and others. Extensively collaborate with internal teams to develop and implement operations oversight policies and procedures as per regulatory requirements. Prepare and present reports on operations oversight and risk management to senior management. Stay updated on industry trends and regulatory changes related to operations oversight and risk management. Qualifications: Bachelors degree in a related field. Advanced degree preferred. Minimum of 7 years of experience in operations oversight, incident and problem management, or related fields. Strong understanding of regulatory guidelines and compliance requirements. Excellent analytical and problem-solving skills. Ability to communicate effectively with stakeholders at all levels. Proficiency in incident and problem management tools and methodologies. Strong organizational and project management skills. Skills and Competencies: Strategic thinking and decision-making. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Detail-oriented with a high level of accuracy. Ability to manage multiple priorities and meet deadlines.

We are looking forward to hire ServiceNow Professionals in the following areas : Our ServiceNow Competency is looking forward to hire ServiceNow ITOM & SAM Developers for a client project who thrive on challenges and desire to make a real difference in the business world. The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals. You are required to have skills in the following areas: Bachelor s degree in Computer Science, Information Systems or a related field Overall 5-8 years of experience in ServiceNow with at least 3+ years in ServiceNow SAM Devlopment & Implementation Good experience in ServiceNow implementation and Service Catalog and Flow desigenr flows. Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide. Strong interpersonal and communication skills . Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management) , ITOM ( CMDB + Discovery) , Software Asset Management 5+ years of Service Now Developer experience with 3+ years of experience in ServiceNow SAM application, Hands-on design, development and deployment experience with the ServiceNow platform. Design, Develop and Implement solutions for ServiceNow SAM. It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language. Should work on Notification Engine by creating custom notification tags. nice to have ATF skills Must to have the Flowdesigner flow exp They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level. Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier. Should possess sound knowledge to use the data management tool to update the values in bulk. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Overview We are ooking for a detai-oriented enterprise architect toassistin the impementation of programs for cient needs. The enterprise architect's responsibiities incude improving the current IT infrastructure,optimizingbusiness operations, and setting the direction and approach for integrating information appications and programs. The enterprise architect is aso responsibe forcataoging, deveoping, coordinating, communicating,maintaining, and enforcing overa enterprise architecture modes, representations, initiatives, capabiities, and components to adequatey perform the organization's business and technoogy activities. To be successfu as an enterprise architect, you shoud have exceent technica, anaytica, and project management skis. You shoud aso have strong eadership, communication, and interpersona skis Responsibiities Primary Skis: Service Now Deveopment, ServiceNow FSM, ServiceNow ITSM Secondary Skis: ServiceNow Workfow, ServiceNow Knowedge Management, ServiceNow Performance Anaytics Roes & Responsibiities Evauating interna functions, business deveopment strategies, and IT processes and suggesting improvements. Creating business architecture modes to refect the organization's strategies and goas and creating and impementing business visions and goas. Evauating systems engineering, taent recruiting, and accounting modes for discrepancies and vunerabiities. Suggesting ideas to reduce costs in IT and business eadership. Organizing training to improve empoyees' knowedge and skis for future organizationa growth. Conducting research in taent management to improve the organization's business operations. Providingbusiness architecture and systems processing guidance. Ensuring the efficiency, security, and support of the organization's goas. Creating methods for compiance architecture, such as data storage, metadata management, and change contro. Determiningand impementing buid versus buy strategies, mentor personne, and views of the overa business strategy. Expertise in ServiceNow FSM modue configuration, customization, and integration. Proficiency in JavaScript, HTML, CSS, and other web technoogies. Experience with ServiceNow scripting and API integrations. Knowedge of ITIL processes and best practices. Exceent anaytica and probem-soving skis. Strong communication and interpersona skis. Abiity to work independenty and as part of a team. Strong organizationa and mutitasking abiities . Quaifications Bacheor’s degree in computer science, Information Technoogy, or reated fied. Certifications CIS- certification is mandatory. Additiona ServiceNow certifications are a pus. NoteCandidate shoud be wiing to earn new modues in ServiceNow as per Project requirements

About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: ItiRaj Verma Hiring Manager: Priyankal Khurana

Morpheus Administrator This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you. What you ll do: As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Resolve customer s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Bachelor s degree in Engineering (or Equivalent). Minimum 3 - 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track of Morpheus Certified Administrator is an added advantage. Flexible to work in 24/7 support environment. Technical Skills: Install, Maintain and Configure Morpheus infrastructure. Experience in Morpheus Identity and Access. Experience in Morpheus Provisioning concepts. Experience in Morpheus multi-tenant models. Experience in Morpheus self-service. Good Knowledge in Morpheus App, IaC type Blueprints. Good Knowledge in App monitors. Good Knowledge of Morpheus Plans, prices and costing. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Services Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

The Manager for 24x7 Application Support is responsible for ensuring the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves: Overseeing support teams to maintain high performance and morale. Managing incidents promptly to minimize downtime and impact. Ensuring service levels are consistently met or exceeded. Coordinating with various stakeholders to maintain system uptime and reliability. Proactively identifying potential issues to prevent disruptions. Continuously improving service delivery processes. Ensuring application performance aligns with business objectives. The Support Manager will work proactively to identify potential issues, improve service delivery, and ensure application performance aligns with business objectives. Key Roles and Responsibilities: Service Delivery Management Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times and overall service quality. Coordinate with cross-functional teams, including level 2, infrastructure and development teams, to ensure seamless application support, Incident Management Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee incident management process, ensuring incidents are logged, tracked and escalated appropriately. Ensure a robust problem management process is in place to address recurring application issues and work with teams to implement long term solutions. Team Leadership and Support Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support Provide leadership and mentoring to team members, setting performance goals and ensuring team performance aligns with organizational expectations. Foster a collaborative and supportive environment, ensuring team can effectively manage incidents and communicate with stakeholders. Continual Service Improvement Proactively identify areas for improvement in application support, implementing enhancements to processes, tools and technologies. Monitor application performance and trends to identify potential issues and ensure service continuity. Work closely with other teams to implement proactive measures that reduce incidents and improve service availability. Stakeholder Communication and Reporting Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution and service metrics. Produce regular reports on application support performance including, incident management, downtime and KPIs. Risk and Compliance Management Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address any security vulnerabilities related to the supported applications. Ensure proper backup, disaster recovery and business continuity plans are in place for all supported applications. Impact Youll Make: Qualifications: Experience 10 + years of experience in application support (Java, Linux, Kafka, PostGre based) and IT service management with at at least 2-3 years of experience in a leadership role. Proven experience managing 24x7 support environments, particularly for mission critical or enterprise level applications. Strong understanding of ITIL processes including incident management, change management and problem management Experience working on monitoring tools, ticketing tools (Splunk, BMC Remedy, JIRA). Familiarity with cloud platforms, infrastructure and applications is a plus. Skills Excellent leadership and team management abilities. Strong communication skills with ability to effectively communicate with both technical teams and business stakeholders. Ability to manage high-pressure situations and ensure swift resolution of incidents. Analytical mindset with the ability to identify trends, root causes and improvement opportunities. Ability to deliver high quality support Certifications ITIL Foundation Certification (preferred) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Applications Support

Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work. What you will do: Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing. Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis) What you will need to have: 5+ Years of hands-on experience in Oracle PL/SQL. Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Application Support Experience minimum of 5 years. Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Strong analytical, verbal and written communication skills (English) and Quality focused. Advanced problem-solving skills, proven ability to think logically and effective time management Ability to work under pressure to tight deadlines, with a drive and commitment to delivery Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. What would be nice to have: DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus. Knowledge in core JAVA, Springboot. Good to have experience in credit card/payments/merchant and Banking industry. Certification in or experience in any of the following: University Degree or equivalent industry recognized qualification ITIL V3 certification (Good to have) Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Role Purpose The Specialist Technical Support IT Services is an experienced team member of professional employees who are responsible for providing excellent customer support, troubleshooting and complex issue resolution across multiple IHG technology platforms. The Specialist Technical Support IT Services exercise appropriates solutioning within defined SLAs, standards and guidelines Key Accountabilities Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices. Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team. Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance. Monitors trend capacity and availability to help facilitate proactive Problem Management. Provides the solutioning for technology related issues requiring vendors and 3rd party involvement Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team. Provides expertise to root cause analysis for customer support improvement opportunities Key Skills & Experiences Education Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience Typically, a minimum of 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge Knowledge of supported systems within respective area. Good verbal and written skill communicating with diverse work teams within all levels of an organization to include senior level management in addition to external stakeholders. Analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Understanding of project management principles and processes. Reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners Awareness of market trends, business strategies and technology and their interrelationships Technical writing skills are a plus. Ability to maintain discretion and confidentiality Role Purpose The Specialist Technical Support IT Services is an experienced team member of professional employees who are responsible for providing excellent customer support, troubleshooting and complex issue resolution across multiple IHG technology platforms. The Specialist Technical Support IT Services exercise appropriates solutioning within defined SLAs, standards and guidelines Key Accountabilities Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices. Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team. Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance. Monitors trend capacity and availability to help facilitate proactive Problem Management. Provides the solutioning for technology related issues requiring vendors and 3rd party involvement Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team. Provides expertise to root cause analysis for customer support improvement opportunities Key Skills & Experiences Education Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience Typically, a minimum of 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge Knowledge of supported systems within respective area. Good verbal and written skill communicating with diverse work teams within all levels of an organization to include senior level management in addition to external stakeholders. Analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Understanding of project management principles and processes. Reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners Awareness of market trends, business strategies and technology and their interrelationships Technical writing skills are a plus. Ability to maintain discretion and confidentiality

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 1 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting CATIA tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, CATIA V5 & CATIA V6 Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Understanding of CAD workstation environments, networked licensing (DSLS). Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices . Good to have technical skills ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

The SPM will be our client s main point of contact, working closely with our Delivery Director and Client Success Director to ensure Tryzens are providing a high level of service and delivering high-code quality projects on time and within budget. Our clients are our partners, and we value ourselves on the strong partnership we build with each client, with the SPM role as an integral part of this relationship. We are excited to grow our team with India s top-tier Senior Project Manager to join our highly skilled and experienced delivery team! The core responsibilities are: Project Management Manage the day-to-day details of the project and manage client optimizations road maps including the project plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines. Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes. Engage in proposals and estimations to drive new business into Tryzens. Managing offshore project delivery team, ensuring collaboration and clear communication between team members. Work with business sponsors, peers, and other stakeholders to develop and review project proposals. Support the Solution Consultant in managing customer expectations for project deliverables. Ensure project-related administration is completed on time and accurately e.g., timesheets, sign-off, talent planning/booking, expense submissions/approvals, project reports, and training. Work closely with all functional teams to build strong internal relationships. Proactively seek opportunities for client account growth to achieve company targets. Ensure Tryzens delivery processes are adhered to for the definition and implementation of scoped works. Create and maintain supporting project artifacts to effectively manage engagements e.g., RAIDD (and associated management), talent scheduling, status reporting, budget reporting. As a member of the Project Management team, provide input into the enhancement of Tryzens Delivery processes and methodology. Able to manage one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional collaboration and management at the Project level. Communicates Project status and progress (inc budget) to customers effectively and escalates where necessary to key stakeholders. During an engagement, be the primary customer interface and perform project management activities that ensure adherence to Tryzens delivery methodology. Coordinates creation and runs Monthly Service Review Coordinates creation and runs Quarterly Business Review Deliver all ITIL Elements of the clients IT Operation against contracted SLAs. Proactively lead and co-ordinate all planning for the clients peak trading period Prepare detailed and comprehensive statements of work for projects. Review and refine statements of work to ensure accuracy, completeness, and alignment with project objectives. Client Engagement Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering. Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer. Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks. Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction. Conduct regular reviews with the client to review services delivered. Listening to customers carefully and understanding customers key business issues and opportunities to deliver business-impacting results. Build strong, transparent, and trust-based relationships with clients. In Life Services Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly. Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases. Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues. Ensure all effort expended is reported accurately and billed in line with the client contracts. Essential Skills & Experience Overall 15+ years of IT experience. A minimum of 6+ years of experience in project management, with a track record of successfully delivering projects of varying size and complexity. Demonstrable track record of delivering end-to-end system implementations ideally eCommerce solutions (Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools, Shopify). Waterfall, Agile & Prince 2. BTech Degree educated or equivalent. Proficient in using JIRA, Confluence and Project Management, issue management, and collaborative tools. Excellent written and verbal communication skills. Good organizational skills including attention to detail and multitasking skills. Excellent line management, matrix management, and mentoring skills. Strong analytical and problem-solving abilities. Strong interpersonal skills, with the ability to effectively convey complex ideas and concepts to diverse audiences. Proactive nature with a drive to anticipate challenges, drive meetings with purpose, and proactively engage stakeholders to build consensus and alignment. Experience using MS Project, Jira, and Confluence. Good working knowledge of Microsoft Office. Proven experience in successful project management, utilizing relevant tools and techniques to ensure consistent delivery. Ability to talent plan, financial planning, control, and report efficiently and effectively. Experience in communicating and liaising with senior key stakeholders and project sponsors. Process control, quality reviews, and delivery of governance and documentation. Experience in managing the delivery of complex projects of multi-disciplinary teams. Experience in working with offshore teams. Ability to coordinate multiple medium-sized projects at the Project level or one or two large projects. Demonstrated negotiation, conflict management, and leadership skills. Proven ability to develop and maintain effective internal and external business relationships with various levels of customer management teams. Ability to manage forecast / pipeline and reflect a true position with date driven deadlines.

Date 6 Jun 2025 Location: Bangaore, IN Company Astom Req ID:485184 Astom is hiring a Power BI/Qiksense Deveoper to support the growing Bid, Project, Panning & Commercia Management Academy. In this roe, you wi oversee earning & competencies deveopment by supporting with a anaysis inking the goba mtier structure updates to the training offer. Purpose: The roe is key to ensure goba training offer and competency deveopment is aigned with any mtier structure changes and is providing visibiity via anaytics of any inconsistencies and corrective actions when needed. Maintenance of mutipe PowerBI and Qiksense dashboards and support deveopments/enhancements of dashboards/reports as per business requirements. The idea candidate shoud have a sound understanding of data modes, design and the visua eements using BI Reporting Toos ike Power BI or Qiksense. They wi be responsibe for ensuring data accuracy and consistent reporting in the fina product being deivered. Main Responsibiities: Support any anaytics required for Academy by maintaining existing competency deveopment community PowerBI/Qiksense dashboards inking competencies to trainings and creating new ones as required. Maintain severa dashboards such as training cataog offer, yeary goba competency deveopment anaysis, page viewing, new trainer creation and session creations for a mtiers to aow an efficient monitoring of training quaity and participation as a key input to continuousy enhance the training offer. Maintain and enhance severa competency deveopment dashboards in PowerBI. ExampeCompetency and Training dashboard to refect atest academy structure and ink between competencies and aocated trainings, Academy Page Resource Views, Competency Deveopment Anaysis Dashboard etc. Gather business requirements to buid ad-hoc reports for business data anaysis based on end-user requirements. Buid anddeveopdata modes, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions Combine compex data sets to provide actionabe insights for KPI Improvement and enabe faster decision making Refect any mtier job structure changes and competency updates in respective dashboards Monitor a training quaity and participation for goba training offer based on existing reports and foow-up on KPIs and other reports as per requests Support any training/certification or transformation deveopment needs in powerapps for exampe as needed : Bacheors/Masters degree in Information Systems, Business, Management, Suppy Chain, Industria Engineering or industry-reated curricuum Basic experience of deveoping and using Business Inteigence toos such as Power BI/Power App/Qiksense to deveop reporting systems/dashboards integrating various sources of data. Understanding of different connectors for integration of different data sources Soid understanding in Databases and reporting queries. Comfortabe in an internationa and a muti-cutura environment Muti-Tasking in project mode on mutipe projects at once Power BI/Qiksense programming skis to maintain existing dashboards with specia formuas or buid new ones on request Abiity to chaenge the status quo Critica Thinking / Probem soving Confict resoution Business Acumen Teamwork / coaboration Be fuent in Engish You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone. Job Type:Experienced

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Experience in Impementation, and design ServiceNow CSM soutions Preferred technica and professiona experience Experience in CSM Appication reated integration use cases Exceent in cient stakehoder and customers management

As Process Anayst– Record to Report (R2R), you are responsibe for genera accounting which incudes reconciiation, preparation of baance sheet and profit and oss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financia anaysis, and reporting. Your primary responsibiities incude: Coordinate a accounting activities associated with Genera Ledger, particuary fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruas. Identify risks or opportunities to revenues, cost, and profitabiity and propose appropriate actions. Adhere to cient Service Leve Agreements (SLAs) and meet the specified timeines. Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Baance sheets, handing Month-End Cosure, Fixed Assets, Inter-Company, and Cash reconciiations. Posting Journa entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technica and professiona experience Proficient in MS Office appicationsand any ERP software as an end-user. Sef-directed and ambitious achiever. Meeting targets effectivey. Skied in thriving under deadines and contributing to change management, showcasing strong interpersona teamwork.

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

. Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management. Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications. Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero. Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Key Responsibilities: Manage support activities in relation to Providing ongoing support and maintenance to - Support AMS processes, incident management, problem management, and change management. Undertake medium-sized assignments independently or assist in larger assignments reporting to a manager or Senior Manager. Troubleshoot and resolve complex issues related to SAP MM and Supplier Portal configurations Collaborate with cross-functional teams to ensure adherence to Service Level Agreements and SOPs Conduct regular system audits and implement enhancements to optimize processes and improve user experience. Develop and maintain documentation for Solutions, processes and configurations. Qualifications: Education: Minimum bachelors degree from a reputed university with an excellent academic result. Experience: Minimum of 3 years of experience as an SAP MM Consultant, with hands-on experience in SRM Portals and AMS processes. Skills: Strong knowledge of SAP MM module configuration and customization. Proficiency in handling Supplier Portals and supplier management processes. (Source to Pay/Procure to Pay, Subcontracting, Services Management etc.) Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications: SAP MM certification is mandatory. Key Competencies: Technical Proficiency: Deep understanding of SAP MM module (P2P Cycle, subcontracting, services) and related technologies. Analytical Thinking: Ability to analyze complex business requirements and translate them into effective SAP MM solutions. Communication: Strong verbal and written communication skills to interact with stakeholders at all levels. Teamwork: Collaborative approach to working with cross-functional teams. Attention to Detail: High level of accuracy and attention to detail in all tasks.

Hiring for Servicenow QA #Requirements: Extensive experience (3+ years) with ServiceNow ATF that includes automation of test cases for the following modules: CMDB, Incident/Problem Management, Service Request/Catalog, Change Management, CSM and IRM Experience in Testing at least couple of ServiceNow implementations including during an upgrade Strong interpersonal communication skills are essential, Ability to multi-task in a fast-paced high-performance environment collaborating with multiple teams, Proven ability to maintain a professional demeanor and customer focus when handling complex issues Excellent written communication Certified System Administrator

Role: AV Event Technician L2 Location: Mumbai, India (on-site) Salary: Negotiable (Dependent on experience), plus company benefits Hours: 40 hours per week, working a shift rotation, covering the hours of 07:00-19:00; 07:00-16:00; 08:00-5:00 and 10:00-19:00 Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences, We now have a new opportunity for proven audio visual technicians / engineer to join our high-profile client site, which has a dynamic team and a highly collaborative working environment, The role will help manage and oversee delivery of the on-site event services between Kinly and the client and will involve a high degree of client contact, often working with executive management, to provide best in class services across all Audio Visual-related parts of event services, Key responsibilities: Provide a single point of contact for the client in responding to enquiries and issues Undertake AV / VC Breakfix and troubleshooting across the client site Diagnose and resolve AV System failures; including video conferencing, projection, display and audio and control system issues Provide on-site connection, troubleshooting and maintenance of AV/VC units Conduct root cause analysis and implementing effective solutions for recurring AV issues Provide event management services to local events in accordance with the client requirements Ensure operational availability of allocated event spaces and meetings rooms; carrying out regular and pre-event equipment checks Advise and respond to client issues before and during the execution of events and meetings Perform L2 incident management Attend post event debriefs for each event and maintain related documentation Participate in on-going development of operating procedures, processes, and problem management activities Skills and experience: Good understanding of live event production Deep technical understanding of Digital and analogue audio and video signal processing standards and protocols Ability to manage multiple complex events simultaneously IP, Digital and analogue telecommunication knowledge Live video production Experience in, Floor Management, Director, Cameraman, Sound & Light engineer Proven industry experience in fields relating to live event production and AV Technical elements High command of written and spoken English Comfortable working effectively in a diverse and fast paced organisation If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling, If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly, outlining your requirements (please note applications cannot be received by email), About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time, Why Kinly We are experienced: When you join our family youll be part of a multi-award-winning team made up of the industrys most innovative professionals, We are proven: The worlds leading global businesses rely on us to deliver secure and reliable meeting experiences Come with us on our journey, We are independent: We partner with the worlds best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs, We are global: Youll be working with alongside the worlds leading brands and supporting them on high-profile, international projects, Equal Opportunities: At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics We want you to bring your true self to work and provide you with a workplace where you can thrive We welcome your application and look forward to seeing you at Kinly soon,

As a Senior DevOps Engineer with expertise in Azure and AWS, you will play a pivotal role in driving the deployment, automation, and continuous improvement of cloud-based platforms supporting R&D efforts in drug discovery and development. You will bridge software development, IT operations, and quality assurance, ensuring a reliable, scalable, and automated infrastructure that accelerates deployment cycles and minimizes downtime. Key responsibilities include: Spearheading the deployment of new releases, ensuring seamless updates that enhance platform performance and capabilities. Managing and maintaining Azure AD (Entra ID) for identity and access management, including authentication flows for both internal and third-party services. Advocating and implementing DevOps best practices, including CI/CD, automation, and observability across our platforms. Collaborating with cross-functional teams to influence architectural decisions and align infrastructure with business goals. Ensuring compliance and security within a regulated environment (GxP preferred) by implementing role-based access control (RBAC), secrets management, and monitoring frameworks. You will join a multicultural, agile team with high autonomy in decision-making. This role requires on-site presence at our Bangalore location. Your Skills & Experience: Must-Have: 5+ years of experience in DevOps, cloud infrastructure, and automation. Strong expertise in Azure DevOps, including project configurations, repositories, pipelines, and environments. Proficiency in Azure AD (Entra ID), including app registration, authentication flows (OBO, Client Credentials), and access control. Experience with AWS services such as VPC, IAM, STS, EKS, RDS, EC2, ECS, Route53, CloudWatch, CloudTrail, Secrets Manager, S3, API Gateway, Lambda, and MWAA. Hands-on experience in containerization and Kubernetes, including Docker, Helm, and ArgoCD (GitOps). Strong scripting and automation skills in Python for workflow automation and integration. Proficiency in Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Experience with configuration management tools such as Ansible for automating service provisioning and management. Strong experience in observability, including logging, monitoring, and tracing with tools like Prometheus, Grafana, ELK Stack, or AWS-native solutions. Excellent understanding of security best practices in DevOps, including RBAC, secrets management, and compliance frameworks. Ability to work in multinational teams across US, Europe (primarily Germany), and India. Strong communication skills in English for both technical and non-technical stakeholders. Good to Have: Experience in a regulated environment (GxP, Pharma, or Life Sciences). Knowledge of Next.js, Storybook, Tailwind, TypeScript for front-end web development. Experience with PostgreSQL, OpenSearch/Elasticsearch for data management. Familiarity with R and SAS for data analysis and statistical modeling. Understanding of AWS billing practices and cost optimization tools. Why Join Us? Work in a high-impact role contributing to cutting-edge R&D in drug discovery and development. Be part of a multicultural, agile team with high autonomy in decision-making. Exposure to a diverse tech stack combining Azure, AWS, Kubernetes, Python, and CI/CD tools. Opportunities for career growth and skill development in cloud computing, security, and automation. If you are curious, ambitious, and eager to take on this challenge, apply today and be at the forefront of shaping the future of Data & Analytics in Healthcare IT Experience required: Your role: you will be responsible for IT Systems in Target for Incident, change and release management. Communicating with customers service providers and other stakeholders. Responsible for the delivery of system and support services and ensuring that they meet business requirements. Perform System Management Tasks Employee is expected to act independently to ensure aspects of meeting quality levels on system user satisfaction, system owner interactions/stakeholder management and relevant GxP requirements Qualification : Bachelor's or master's degree with 5+ years of experience and proficiency within IT 3+ years of working in pharmaceutical industry regulatory industry. Strong experience in in Change and Release Management along with incident and problem management. Strong compliance understanding and documentation experience (preferably knowledge on GxP) Global stakeholder management experience. Preferably knowledge on Agile ways of working. Experienced in the use of office desktop applications and tools. Knowledge on compliance, Validation, and documentation. High degree of flexibility and good interpersonal skills. Excellent communication skills written and orally in English. Design, develop, test and document Business requirements. Knowledgeable in Linux, AWS, Windows server Understanding of IT Landscapes and keen to work on diverse IT systems Autonomous review and clarification of business requirements before implementation, creation, and documentation of technical design/entity-relationship including alignment with stakeholders Autonomous coordination of test activities with business and IT stakeholders. Good acumen of business functions with a Service Delivery mindset. Flexible for any IT task ranging on new technology, Support & Development Understanding of the basic global infrastructure of the AWS Cloud. Knowledge of the core AWS services, including computer, networking, storage, and databases. Familiarity with AWS architectural principles, such as the AWS Well-Architected Framework, which includes security, reliability, performance efficiency, operational excellence, and cost optimization. Understanding the basic functions and use cases of primary AWS services such as Amazon EC2, Amazon S3, Amazon RDS, and Amazon VPC. Knowledge of the AWS shared responsibility model and basic security and compliance aspects of the AWS platform. Understanding of basic security and compliance services offered by AWS, including AWS Identity and Access Management (IAM), Amazon CloudWatch, and AWS Trusted Advisor. Basic understanding of deploying applications in the AWS Cloud and managing operational services. Awareness of technical assistance resources provided by AWS, including AWS support plans and the AWS Knowledge Center. Familiarity with Unix servers (must), Oracle PLSQL, and Windows servers. Understanding of billing practices and how to interpret billing documents. Knowledge of different pricing models for various AWS services and how to use cost management tools. This position offers the chance to work in a global environment and enjoy the atmosphere in an open-minded international team.