6995 Problem Management Jobs - Page 7

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Should have a good understanding and experience in managing change management processes as per ITIL standards. Should have knowledge and experience using SNOW and Jira tool. Should be able to review and validate the completeness and correctness of the changes created in the queue for approval. Work with stakeholders within the team and extended team who have raised the change or need to participate in the Change. Plan for Pre and Post Change tasks Plan for the team's availability for Pre and Post Change tasks Plan for change meetings as needed. Daily/Weekly/Monthly Change status report including failed change report. Work as part of the current change management team to drive an...

Description: Senior ServiceNow Developer with the following skillset/experience:oCustomer Service (we have 3 CSM instances) oHRSD oUIBuilder This is becoming increasingly more important! oPortal Development Angular/HTML/CSS oStrong JavaScript skills oIntegration skills; integrating SNOW with other apps REST, SOAP or other methods oServiceNow API experience including REST, SOAP and MID server APIs oAutomation configuring automated processes such as workflows (including Flow Designer), business rules and scheduled jobs oPerformance Analytics Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to b...

First point of contact for customer engagement 7x24x365 for day to day support (incident, problem, change, FAQs, etc.) Captures the customer request, performs initial triage, and initiates a ticket with Genesys care if needed. Development/troubleshoot of Genesys Cloud call flows for routing and IVR Write and execute test plans. Proficient with multiple network concepts(LAN, WAN). Must meet response time metrics for tickets, communication, customer feedback, and ticket and change processes.( Custom SLAs ). Works closely with CSM, CTL and Genesys TAM resources. Experienced with Genesys contact center on prem products , Genesys cloudCX, supporting customers through Genesys portal. Experienced w...

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

service now developer 5yrs+ budget:28LPA to 30LPA 5 yrs service developer- exp into service portal-, css certification- optional, intergration and modules can be anything- strong on service portal and integration location:Bangalore / hyderabad / pune / Mumbai / Delhi NCR kochi

Description: ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform. Key Qualifications:Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on ...

Description Mumbai/Bangalore Generic JD What will SREs do? Provide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, compliance Track, audit, monitor and implement on technical work streams Act as portfolio SME (Subject Matter Expert) understand document common components, core functionalities, infrastructure of supported applications Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements Lead in incident management and problem management for applications in scope and RCA Action items fulfillment/o...

Description Primary skills SACM/ServiceNow CMDB Secondary skills Reporting Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Create, update and maintain CI records in ServiceNow CMDB. Perform regular audits for data accuracy and integrity. Collaborate with IT teams to gather information on CIs. Document CI processes, policies, and workflows. Generate reports and dashboards from the CMDB. Assist in incident and change management related to CIs. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Rol...

We are hiring for Infra Project Manager role for Navi Mumbai Location. Please find below JD for our reference. Infra Project Manager Educational Qualification BE/B.Tech(any branch)/ MCA/M.Tech/ MSC IT / MSC CS Work Location - Navi Mumbai, Belapur 24/ 7 Support Environment 6 days a week (Monthly Twice) Banking industry experience (Good tohave) Documents required for BV purpose ( Must have EPFO service history records with supporting documents for past 5 years) About The Role Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like, Linux, AIX, Websphere, Webl...

Mandatory: Experience in configuring ServiceNow ITSM/ITOM modules. Experience using Flow Designer, Integration Hub, spokes and App Engine Studio Experience in integrating third party systems with ServiceNow. Experience in developing ServiceNow scoped applications. Experience in developing Service catalogs, workflows, Catalog scripts, macros etc. Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc. Experience in using ServiceNow REST API, ACLs, data policy, notifications, email scripts etc. Experience in Data load, transform creation and reporting capabilities. Essential : ServiceNow System Admin Certification. ServiceNow Application development cert...

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Well look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role We're offering this role at associate level What you'll do As a Production Analyst, youll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across t...

Team Handling experience, Knowledge of Incident Management, Problem Management, Conflict Management, SLA Management Strong Analytical and Problem- Solving ability, Reporting to customer & managem

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority Its a chance to hone your existing technical skills and advance your career We're offering this role at associate vice president level What you'll do In your new role, youll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. Youll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analys...

Overview As part of the Global Insights Services Hub, it supports the growth of PepsiCos Beverage business by developing and maintaining reports using diverse data sources. This includes delivering both periodic and ad-hoc performance reviews and responding to analytical requests as needed. Contribute to strategic decision-making by conducting growth driver analyses, refining reporting outputs for clarity and efficiency, and supporting strategic meetings. These efforts enable deeper insights into business performance and help drive data-informed actions across the organization. Responsibilities Execute against team charter for Reporting & Analytics for IB team (Global in specific) o KPI Repo...

About this Team: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements. . What you will be doing : Lead and coordinate the incident response team during critical service disruptions Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Make quick decisions about escalation and prioritization Ensure proper documentation of the incident timeline and actions taken Manage the bridge call or incident war room Provide ...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident ...

App Support - Unix, Linux, SQL with Investment Banking Domain As a Production Support Representative Senior , you will provide Level 2 application support for FIS Cleared Derivatives (CD) applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Booking, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement . Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will co...

IntelliMatch Development This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are pr...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

IntelliMatch Development This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are pr...

About the Job Job Summary The MES Reliability Engineer ensures the stability and performance of Manufacturing Execution Systems (MES) to maximize operational value. This role serves as a bridge between development and operations teams, taking a proactive approach to prevent downtime, optimize system performance, and ensure the reliable operation of manufacturing systems that are critical to production. Main Responsibilities Incident Management and Resolution Anticipate, Prevent and Lead incident response efforts to swiftly resolve MES service disruptions, minimizing impact on manufacturing operations Conduct thorough analyses of system failures and implement preventive measures to avoid futu...

TransUnions Job Applicant Privacy Notice What we'll Bring: The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. What you'll Bring: Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate an...

SPOC, Monitoring of Tickets /Incidents logged with Service Desk. Update users on the closure of tickets, delay in closures. Assign tickets to engineers and receive timely updates on the tickets logged. Provide first-level support. stakeholders SLA Required Candidate profile Experience in IT Help Desk management Services, IT Infrastructure Analytical skills, Communication Management, and ITIL Process Awareness of Change & Release Management Documentation MS. Office.

As an IPC Lead in Service Management, your role involves defining, implementing, and improving the organization's Incident, Problem, and Change Management (IPC) strategy to ensure alignment with business goals and ITIL best practices. You will drive efficient, effective, and customer-focused IT service delivery. Your responsibilities include: - **Strategic Leadership & Governance**: - Develop and execute IPC strategy in alignment with business objectives. - Design and optimize IPC, Service Level Management, and Knowledge Management processes. - Establish IPC policies, governance models, and frameworks for consistency and compliance. - **Service Delivery & Quality Assurance**: - Ensure IPC se...