6995 Problem Management Jobs - Page 6

Join us as a Customer Service & Operations Credit Analyst Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs Youll be liaising with customers and businesses to accurately collect information in order to solve their queries Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, youll be responding to queries from customers promptly and tactfully within our SLAs. Were looking for someone with strong interpersonal skills to listen to our c...

Project Role Description: Provide first-level support to end users by understanding and documenting issues, adhering to process and quality standards, and delivering excellent customer service. Key Responsibilities: Handle calls, chats, and emails from end users, providing L1 support and resolution. Create and manage Service Requests or Incidents based on issue type. Escalate priority incidents to SMEs and ensure timely updates and resolution. Maintain accurate and up-to-date incident records throughout the lifecycle. Ensure incidents resolved at the Service Desk are marked as First Time Fix . Close completed Incidents/Changes/Requests with proper documentation. Track knowledge base usage an...

The candidate must have demonstrated the following through abilities Administrate and Implement policies/rules on endpoint agents as well as refine security standards. Utilize Information Technology Infrastructure Library (ITIL)based processes used to support security solutions Incident Management, Requests Fulfillment, Change Management, Problem Management etc. Strong understanding of Data loss prevention (dlp) Endpoint DLP, Email DLP, Data Encryption, Network DLP. Work with vendors on providing product updates, bug fixes and managing relations. Strong analytical and problem solving skills. Desire to work in a team environment with varying working shifts to provide 24x7 coverage/support. Un...

MacOS platform management and lifecycle operations including deployment, patching, compliance, and security hardening. Jamf Pro administration and scripting (e. g. , Bash, Python) for automation, policy enforcement, and custom packaging. Incident and problem management leadership with proven ability to drive resolution of complex issues across global teams. Strategic planning and execution of infrastructure uplift initiatives, including GPO cleanup, telemetry improvements, and endpoint governance. Cross-functional collaboration with engineering, controls, and cyber teams to ensure alignment with enterprise standards and regulatory requirements. Some other highly valued skills may include: Ex...

Deloitte is looking for Lead Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Overseeing and managing a team of associates, including training, scheduling, and performance management Ensuring that team members understand their roles and responsibilities and are working towards achieving their objectives Monitoring daily operations to ensure that they meet organizational standards, policies, and procedures Maintaining open communication with team members, management, and other stakeholders to ensure that any issues or concerns are addressed in a timely and effective manner Providing guidance, coa...

Alorica India Private Limited is looking for IT.Infrastructure.Network Operations Center.Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied...

EXELA TECHNOLOGIES SERVICES is looking for Application Support Analyst to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Suparnix Technologies is looking for IT Professional to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure m...

Kotak Mahindra Bank Limited is looking for Credit Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Credit to join our dynamic team and embark on a rewarding career journey Credit Analysis Assessing the creditworthiness of potential borrowers by analyzing their ficial statements, credit history, and repayment capacity Risk Assessment Evaluating the level of credit risk associated with different borrowers and determining appropriate credit limits and terms Credit Policy Developing and implementing credit policies and procedures to ensure consistency and compliance with internal guidelines and industry regulations Credit Underwriting Approving or declining credit applications based on the risk as...

Genesys dialer knowledge with min. 2yrs.+ of experience. Basic knowledge of dialer monitoring and management. Basis Knowledge of MsExcel, SQL and My SQL Flexibility to work in 24*7 shifts and extended hours. Responsible for all dialer efficiency. Dialer Performance Optimization. Perform Daily data uploads, downloads & importing. Create & Update dialing campaigns, filter, list strategies & reports. Monitor & adjust the performance of dialer systems. Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management). Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results. Work closely with the...

Mandatorily skilled with following skills Syndigo MDM , IDMC, Snowflake A Senior IT Operational Analyst monitors, analyzes, and improves IT systems and processes, acting as a liaison between technical and non-technical teams. Key responsibilities include performing root cause analysis, leading troubleshooting efforts, implementing process improvements, and ensuring operational excellence through data-driven insights and collaboration with cross-functional teams. They are also responsible for defining and tracking Key Performance Indicators (KPIs). Responsibilities System monitoring and analysis: Monitor operational systems, analyze performance data, and conduct root cause analysis for issues...

Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams. Career Development/Performance & Dialogue : Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor pr...

Greetings from TCS Recruitment Team! TCS is hiring for Service Management **Walk-in-Drive** Job Title : Service Management Location: Bangalore Experience Range : 4 to 6 years Date- 08 Nov 25 (Saturday) Please apply only if you can attend In Person drive at TCS Office on 08 Nov 25 (Saturday). Skill set : Problem Management Key Accountabilities or Responsibilities: Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans Strong exp...

Overall Purpose of the Role: The ServiceNow Architect plays a pivotal role in leading the delivery of ServiceNow implementation projects and driving strategic transformational changes in solution deployment. This role is responsible for the architecture, design, implementation, and integrity of the ServiceNow application. Strong knowledge of ServiceNow implementation is essential. The architect will participate in process flow analysis and design, collaborate with the Project Manager/SDM, share best practices, and provide consultative support throughout the technical design of the project. Additionally, the architect will produce detailed functional design documents to meet customer requirem...

Purpose of Role: Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals. Required Capabilities: Accuracy, attention to detail Ability to communicate clearly in English Knowledge of or ability to learn STC process and systems Understands and complies to controls in own area Ability to effectively prioritise and deliver on promises Proactive, solution-focused mind-set and positiv...

Asset Management: Roles and Responsibilities: Manage end to end of lifecycle of IT asset from requisition to disposal. Maintain accurate records of all IT assets across the repositories & tools (Service Now CMDB). Work closely with vendor for addressing warranties & insurance claims. Responsible for maintaining up to date inventory of all IT assets with their precise location & assignment details. Ensure assets are tagged when inducted and corresponding records are updated in CMDB/Fixed asset register. Manage inventory of desktops, laptops, desk phone, mobile phones, desk monitors, consumables, etc. with accuracy. Dispose obsolete assets through e-waste process within regulatory & STPI guide...

Apprentice - IT Applications Production Support Job Locations IN-Bangalore Requisition ID 2025-13390 Category (Portal Searching) Information Technology Position Type (Portal Searching) Intern Overview Connecting clients to markets and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential t...

Incident management;problem management;ITIL| Primary - Problem Mgr Secondary - Incident Mgmt Problem Manager / Freshworks **JD for Problem Consultant sourced from DO PMO catalog **The role of the Problem Consultant is to oversee the Problem Management process for individual Root Cause Analysis as described in the Problem Management Service Management Manual (SMM). Task related to the Problem Consultant role are: Train and educate the SCP and customer on Problem Management program Ensure the procedures of the program are being followed Initiate Problem Investigations (Gate Keeper) Assist the technical teams in navigating the Problem Management Processes Review PBI tickets for thoroughness and...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Consumer & Community Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or ...

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the worlds largest and most influential companies. As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platforms team, you ll put your experience to work across the board, leading an incredibly talented team in areas like change management, incident management, and problem management. You ll be responsible for management communication and client relationship management. You ll use your critical thinking skills to establish the team s functional goals and set priorities and objectives ...

Responsibilities Handle incoming calls, tickets, and chat messages from users. Ensure user queries or issues are captured, validated, and triaged for further processing. Provide support with technical queries via phone/remote. Identify, investigate, and diagnose issues. Follow the Incident Lifecycle as defined by our processes. Create and maintain KB articles for issues. Timely ticket logging, prioritizing, escalation to resolver groups, progress updates till resolution. Resolution of tickets within provided and agreed SLA. Escalate the incident to the next line of support based on agreed process. Flexible 24/7 support and rotational shifts. Adherence to Service Desk policies and procedures....

Role and Accountabilities:This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: •Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. •Work closely with a team of architects, SMEs, process consultants ...

Internship to support Cyber Defence Operations in daily BAU activity.

Role Description The role holder will be responsible for providing overall L3 Dynatrace administration support for the team. Qualification & Experience B. Tech / BE 10 + years of relevant experience Delivery of quality, cost-effective infrastructure services in a complex & high availability environment Proven ability to plan and execute workload in a pressurized & dynamic environment. ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines. Skills Required Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situatio...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...