4446 Problem Management Jobs - Page 50

At PwC, we specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. Our team of professionals analyses client needs, implements software solutions, and provides training and support for seamless integration and utilisation of business applications. In the Workday human capital management (HCM) team, we focus on providing consulting services for Workday HCM applications. By analysing client requirements, implementing HCM software solutions, and providing training and support, we enable clients to optimise their human resources processes, enhance talent management, and achieve their strategic objectives. As a Senior Associate at PwC, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities include using feedback and reflection to develop self-awareness, personal strengths, and address development areas. You are expected to demonstrate critical thinking, mentor junior resources, and uphold professional and technical standards. You will work in a team environment that includes client interactions, workstream management, and cross-team collaboration. Additionally, you will be responsible for ticket quality and deliverables review, status reporting for the project, and adherence to SLAs. To excel in this role, you need to have 5-8 years of experience in Workday Core HCM and hold a degree in BE/B Tech/ME/M Tech/MBA. You should have proven expertise in your chosen domain, the ability to come up with Client POC/POV for integrating/emerging Tech like Blockchain, AI, and mentor junior resources within the team. Flexibility to work in stretch opportunities/assignments, critical thinking skills, and good team player capabilities are essential for this position. It is crucial to demonstrate leadership capabilities by working directly with clients and leading engagements. Escalation/risk management, incident management, change management, and problem management experience are also required. Within PwC's Managed Services platform, we focus on delivering integrated services and solutions grounded in deep industry experience and powered by talent. Our Application Evolution Services team focuses on empowering clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. As a member of our AES team, you will work in a high-paced environment on critical Application Evolution Service offerings, help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. Your role will involve supporting customer engagements from both technical and relationship perspectives.,

As a Total Rewards Senior Analyst at Accenture, you will play a crucial role in improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Your responsibilities will revolve around enhancing Compensation & Benefits and Performance Management, leveraging your expertise to address specific challenges in these areas. Additionally, you will lead and manage a team of employees, ensuring they are aligned with company goals, safety practices, and deadlines. Your role will involve conducting talent reviews to identify training needs and nominate team members for relevant programs. You will develop subject matter experts within the team to enhance service delivery. Creating a performance-driven culture will be key, which involves setting clear goals, establishing robust measurement systems, and recognizing individual and team achievements. Moreover, you will design processes for salary adjustments, bonuses, incentives, maintaining job tables, and managing the employee stock purchase plan. Collaborating with internal and third-party stakeholders to achieve business objectives will be essential. Team management and development, including recruitment, onboarding, and ensuring adequate staffing and skill levels, will also fall under your purview. The role requires a detail-oriented individual with strong written and verbal communication skills to handle complex cases effectively. You will be expected to actively participate in process-related meetings, escalate issues when necessary, and contribute to continuous improvement initiatives. Critical thinking, problem management, and fostering strong relationships with clients and business partners are crucial aspects of this role. In terms of responsibilities, you will be analyzing and solving complex problems, interacting with peers and clients, and overseeing a small team. You will have autonomy in decision-making, impacting your work and potentially that of others. Your role may involve working in rotational shifts to ensure seamless delivery and client management, adhering to processes, metrics, and service level agreements. Overall, as a Total Rewards Senior Analyst at Accenture, you will be at the forefront of driving performance excellence, workforce development, and operational efficiency in the realm of Compensation & Benefits. Your contribution will be instrumental in achieving organizational goals and fostering a culture of continuous improvement and client satisfaction.,

You are a skilled Incident & Service Request Manager with 4 to 6 years of experience in IT Service Management, specializing in Incident Management. Your role involves various responsibilities such as managing high-priority incidents, coordinating across multiple resolver groups, and monitoring end-to-end management of Incidents, Service Requests, and Service Desk SLAs. In this position, you will be expected to have experience working in a multi-vendor or SIAM environment. You will act as the single point of contact for tracking service statuses and managing provider handoffs. It is essential to ensure effective coordination of VIP issues with other resolver groups for prompt resolution. Your duties will include escalating issues between Level 1 and Level 2 support to SIAM for quick resolution and leading the operational management of incidents and problems involving multiple service providers. Timely communication and coordination during high-severity incidents are crucial aspects of this role. Additionally, your role will involve participating in post-incident reviews, maintaining incident management documentation and SOPs, and collaborating with cross-functional teams to improve incident response and resolution processes. You will also be responsible for monitoring and reporting on incident trends and performance metrics to drive continuous improvements in service delivery. If you are a proactive and detail-oriented individual with a strong background in Incident Management, this position offers you the opportunity to contribute to enhancing service quality and operational efficiency within the IT Service Management domain.,

The Service Management group, part of the Corporate Engineering Reliability Engineering & Enablement Function, is responsible for providing operational end-to-end service ownership and support. This group also manages incident, problem, and change processes throughout the service lifecycle. As a Senior Service Manager, your role is crucial in providing expert input into incident resolution, problem management, and change planning to ensure the customer experience meets agreed levels of satisfaction. With over 10 years of relevant technology domain experience and 15+ years in Technology Operations Management, you will play a key role in maintaining service excellence. Holding ITIL Certifications, particularly V4, and a BS/MS degree in Computer Science or related field is highly desirable. Your expertise in Risk Management, Capacity Planning, Availability Management, and IT SACM processes will be essential in this role. Additionally, your experience in IT SCM/DR, maintaining SLA documents, and driving continuous service improvements will be invaluable. Your responsibilities will include being a member of the incident management process, available 24x7 for major incidents. You will drive incident mitigations, ensure resource mobilization, and communicate effectively with senior leadership during major incidents. In Change and Release Management, you will conduct change risk reviews, maintain knowledge of the forward schedule of change, and advise on change standard processes. Proactive problem assessment, root cause analysis, and driving preventative actions will be part of your role in Problem Management. Your expertise in Availability Management will involve advising on service operability requirements, recommending availability improvements, and analyzing data against targets. As a champion of Continuous Service Improvement, you will create and maintain Service Improvement Plans, manage a pipeline of CSI activities, and provide clear advice on managing service risk. Governance, compliance, service performance reporting, Service Level Management, and engagement in Service Forums will also be integral parts of your responsibilities. Joining London Stock Exchange Group (LSEG) means becoming part of a global organization with a diverse workforce across 65 countries. LSEG values individuality, encourages new ideas, and is committed to sustainability. Together, we aim to drive sustainable economic growth and support the transition to net zero. LSEG offers a range of benefits including healthcare, retirement planning, and wellbeing initiatives to support its employees. For more details on privacy and data protection, please refer to the privacy notice provided by London Stock Exchange Group (LSEG).,

As a Quality Auditing Specialist at Accenture, you will play a crucial role in ensuring the final quality of deliverables by conducting thorough reviews to guarantee language accuracy, clarity, consistency, and alignment with client standards. Your responsibilities include serving as the final checkpoint before sharing deliverables with clients, maintaining high editorial and instructional quality in learning content, and supporting content accuracy and language quality. You will collaborate with the QA Lead to drive continuous improvement, provide coaching, and identify error trends across projects, ultimately safeguarding reputational quality and ensuring consistent delivery to client expectations. To excel in this role, you should possess excellent written and verbal communication skills, preferably hold a degree in English or a related field, and have familiarity with globally accepted style guides or client-specific guides. Experience in content development or instructional design environments is beneficial, along with the ability to adapt to dynamic schedules and shifting priorities across various subject areas. Problem-solving, critical thinking, and a keen attention to detail, particularly in language, structure, and formatting, are essential qualities for this position. The ideal candidate will have a minimum of 6-8+ years of experience in copy editing, proofreading, or QA review of instructional materials, preferably in digital formats. A strong command of English grammar, awareness of different English dialects, and the capacity to work independently on quality reviews across multiple deliverables and timelines are key qualifications we are looking for. Your role will involve reviewing final project deliverables to ensure clarity, correctness, and adherence to client-approved standards and style guides, while also checking for spelling, grammatical, and punctuation errors. Consistency in terminology, tone, voice, and formatting across documents or modules is crucial, as is ensuring conciseness and minimizing repetition unless explicitly required by design. Additionally, you will be responsible for quality governance and reporting by identifying, categorizing, and logging errors, tracking and reporting quality status for each deliverable, and highlighting recurring issues or risks to the QA Lead. Maintaining accurate documentation of reviews, contributing to dashboards or metrics reports, and ensuring compliance with client standards and style guides are also part of your duties. You will collaborate with the team, provide clear, actionable feedback to stakeholders and content developers, and support the QA Lead in identifying common error patterns and enhancing overall quality. Participation in mentoring initiatives, quality briefings, and the development of coaching materials or job aids may also be required in this role. If you are a detail-oriented professional with a passion for ensuring quality and accuracy in deliverables, along with strong communication and problem-solving skills, we encourage you to apply for this challenging and rewarding position at Accenture.,

As a Senior Associate at PwC within the Workday Tower, you will be an integral part of a team of problem solvers, dedicated to addressing complex business challenges from strategic planning to implementation. Your role will require a diverse set of professional skills and responsibilities, including utilizing feedback and reflection to enhance self-awareness, leveraging your expertise as a subject matter expert (SME), and contributing to the integration and adoption of emerging technologies such as Blockchain and AI within the product platform. As a mentor to junior team members, you will conduct Knowledge Sharing Sessions (KSS) and lessons learned, while also demonstrating flexibility in undertaking stretch opportunities and assignments. Critical thinking, ticket quality and deliverables review, status reporting, adherence to SLAs, incident management, change management, problem management, and maintaining professional and technical standards will be essential aspects of your role. Your leadership capabilities will be put to the test as you engage directly with clients and lead projects, working collaboratively within a team environment that includes client interactions, workstream management, and cross-team collaboration. You will be expected to exhibit strong communication skills, uphold ethical standards, and demonstrate the ability to read situations and adjust behavior to build quality relationships. Additionally, your responsibilities will encompass embracing opportunities for exposure to diverse situations, environments, and perspectives, as well as contributing to Center of Excellence (COE) activities and practicing escalation/risk management. In the context of PwC's Managed Services platform, which focuses on integrating technology and human expertise to deliver impactful solutions, you will play a crucial role within the Application Evolution Services (AES) team. This team is dedicated to assisting clients in navigating and optimizing their application portfolio while ensuring cost-effective operation and protection of their solutions. Your responsibilities will span a wide range of tasks, including help desk support, enhancement and optimization work, strategic roadmap development, and advisory-level engagements. Your success in this role will hinge on your ability to excel in a fast-paced environment, both technically and relationally, as you work to support and grow customer engagements. Required Skills: - Respond effectively to diverse perspectives, needs, and feelings of others. - Use a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Use critical thinking to break down complex concepts. - Understand project objectives and how your work aligns with overall strategy. - Develop a deeper understanding of changing business contexts. - Use reflection to enhance self-awareness, address development areas, and leverage strengths. - Interpret data to derive insights and recommendations. - Uphold professional and technical standards, including the firm's code of conduct and independence requirements. Preferred Skills: - Experience as an SME in a specific domain. - Ability to develop Client POC/POV for integrating or increasing adoption of emerging technologies. - Mentorship of junior team members and conduction of KSS. - Flexibility in undertaking stretch opportunities and assignments. - Demonstration of critical thinking and structured problem-solving. - Review of work for quality, accuracy, and relevance. - Utilization of appropriate tools for given situations. - Seeking and embracing diverse opportunities and perspectives. - Straightforward communication and relationship-building skills. - Adherence to ethical standards and business conduct. - Leadership capabilities in client interactions and project management.,

The London Stock Exchange Group (LSEG) is a diversified global financial markets infrastructure and data business committed to delivering excellent services to its customers. With a rich history spanning over 300 years, LSEG plays a vital role in supporting financial stability and growth around the world. LSEG values its people and believes that they are essential to the success of the business. The company fosters a culture of connection, opportunity, and excellence, encouraging diversity and teamwork to drive innovation and create impactful solutions. LSEG offers a supportive and enriching workplace where individuals are empowered to reach their full potential through various avenues for personal and professional growth. As an ERP Application Service Engineer at LSEG, you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform used by the Finance business. This role requires a strong background in Oracle Fusion support, IT service management in financial services organizations, and knowledge of the ITIL Framework. You will collaborate with stakeholders to ensure the smooth operation of the ERP platform and related processes, contribute to service transition, and work on the strategic Beacon programme to facilitate the deployment of new services. Key responsibilities of the role include supporting business usage of the Oracle Fusion platform, managing incident and problem resolution, ensuring compliance with change management processes, developing relationships with stakeholders, supporting data collation and reporting processes, monitoring performance, and collaborating with IT teams and vendors for system integrations. The ideal candidate will have 5-10 years of experience in Oracle Financials implementation with a focus on Oracle Fusion, a strong understanding of database structure for ERP/Oracle Cloud, and a background in IT application support management. Additionally, excellent analytical, problem-solving, and communication skills are essential for this role. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Preferred qualifications include global experience, banking or financial services industry experience, and ITIL Foundation certification or strong working knowledge of the ITIL framework. Joining LSEG means being part of a dynamic organization that values individuality, fosters creativity, and is committed to sustainability. You will have the opportunity to contribute to the company's purpose of driving financial stability, empowering economies, and creating sustainable growth while enjoying a supportive work environment and a range of tailored benefits and support. Please review the privacy notice provided by LSEG to understand how your personal information may be used and your rights as a data subject. If you are submitting as a Recruitment Agency Partner, ensure that candidates applying to LSEG are aware of this privacy notice.,

As a Desktop Support Specialist based in Avon Lake, OH, you will be responsible for providing excellent face-to-face end user support in a walk-up IT bar setting. Your main duties will involve assisting executive users, greeting and guiding users during check-in, and utilizing diagnostic skills to troubleshoot and resolve productivity issues efficiently. Additionally, you will be expected to support corporate-sanctioned employee devices, schedule appointments, and prioritize user experience by preventing escalations. Your role will also require you to stay updated on emerging technologies, conduct user training sessions on various applications and IT policies, and collaborate with L3 support teams for complex problem resolutions. You will play a crucial part in onboarding new users, managing hardware and software procurement, administering network and corporate application accounts, and maintaining accurate inventory records. Furthermore, you will be involved in asset management tasks, including loaner equipment distribution, configuration management, and inventory control. Installation and testing of computers and peripherals, completion of corporate documentation, and occasional local travel may also be part of your responsibilities. Your commitment to ensuring a smooth user experience and willingness to adapt to diverse tasks will be essential for success in this full-time role with a Monday to Friday schedule. Please note that additional duties may be assigned as needed. Further details regarding compensation and benefits will be discussed during the selection process.,

You will be working as a Recruiting Specialist at Accenture. With a global presence and expertise in digital, cloud, and security services, Accenture operates in over 120 countries. Your responsibilities will involve improving workforce performance, enhancing productivity, boosting business agility, increasing revenue, and reducing costs. Your day-to-day activities will include strategically developing and operating all Recruitment services for the client account. This encompasses workforce planning, sourcing, screening, and onboarding. You will be accountable for leading and influencing the delivery of Recruitment Process Outsourcing (RPO) operational activities, maintaining knowledge of operational best practices, and overseeing Recruitment Dashboards. Additionally, you will manage HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and Service Management activities. The ideal candidate for this role should have 7 to 11 years of experience in end-to-end recruitment, particularly in the domestic and international markets, with a focus on the US and Canada. You should be adept at assessing current and future talent needs, identifying mission-critical workforces, understanding key workforce skills and competencies, and addressing talent gaps. Your profile should showcase strong detail orientation, excellent written and verbal communication skills, and US/Canada recruitment experience. Proficiency in Applicant Tracking Systems (ATS), Job boards, and Human Capital Management (HCM) tools is essential. Critical thinking, problem management skills, and the ability to communicate effectively are key attributes required for this role. In this position, you will be expected to analyze and solve moderately complex problems, potentially creating new solutions by leveraging existing methods. You must align with the strategic direction set by senior management, interact with peers, and manage small teams. The role may involve working in rotational shifts to meet client needs. You will be responsible for meeting or exceeding performance metrics defined in the client agreement, managing client interactions, mentoring recruiters, and driving process improvement initiatives. Your role will also entail utilizing reporting tools to address performance issues, managing team performance concerns, and ensuring smooth project operations. You will collaborate with the Operations team to resolve issues promptly and guide the organization towards achieving its objectives. If you are ready to contribute to a dynamic and innovative team, Accenture offers a challenging yet rewarding environment where your skills and expertise can make a significant impact.,

Location: Bangalore Experience: 3 - 6 Years Notice Period: Immediate to 15 Days CTC: 5 - 12 LPA About the Role We are seeking a skilled SailPoint Support Engineer to ensure the seamless operation of our Identity and Access Management (IAM) infrastructure. You will work in a collaborative environment, partnering with cross-functional teams to address incidents, manage service requests, and implement system improvements. This is an excellent opportunity to enhance your technical expertise while contributing to critical IAM operations for a global organization. Key Responsibilities Perform daily operational checks for SailPoint/ETAC/LDAP IDM systems, resolving authorization issues, integration problems, and exploration errors. Act as the first point of contact for user incidents via ServiceNow and email, ensuring timely and effective resolution. Provide end-user support for IAM-related service requests, enhancing overall user experience. Collaborate with stakeholders to suggest and implement support process improvements. Participate in knowledge transfer sessions with Paris OPS teams for continuous service enhancement. Utilize Dynatrace and other monitoring tools to ensure server uptime and application performance. Contribute to incident/change/problem management processes and maintain accurate documentation. Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). 36 years of experience in IAM support with strong expertise in SailPoint . Knowledge of CyberArk Enterprise Password Vault is a plus. Hands-on experience with Linux RHEL , Windows Server , middleware, and cloud-based application servers. Proficiency in using ServiceNow for ITSM processes. Strong analytical, troubleshooting, and communication skills. About NCG NetConnect Global (NCG) is a Great Place to Work Certified leader in digital transformation, engineering, and professional services . Since 1997, we have been helping global enterprises reimagine business operations with cutting-edge solutions in Cloud, Cybersecurity, AI/ML, and Data Analytics . With over 2,000 employees and a global alumni network exceeding 22,000 professionals, NCG is committed to innovation, operational excellence, and ethical standards. Why Join Us 6 months fully paid maternity leave & 5 days paternity leave. Comprehensive medical insurance from Day 1 (including spouse, children, and parents). Group Personal Accident Policy (2x annual salary) & Workmen's Compensation. Gratuity after 5 years (immediate for permanent disability cases). Employee Assistance Program for personal and professional well-being.

The Apps Support Intermediate Analyst is a developing professional role where you will deal with most problems independently and have the latitude to solve complex issues. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is crucial to have a good understanding of how your team and area integrate with others to accomplish the objectives of the sub function/job family. Your analytical thinking and knowledge of data analysis tools and methodologies will be key in making judgments and recommendations based on factual information. You will typically handle variable issues with potentially broader business impact, applying professional judgment when interpreting data and results. Communication and diplomacy skills are essential to exchange potentially complex/sensitive information. Your work will have a moderate but direct impact through close contact with the core activities of the business. The quality and timeliness of service provided will affect the effectiveness of your team and other closely related teams. As the Apps Support Intermediate Analyst, your responsibilities will include providing technical and business support for users of Citi Applications. You will utilize a good understanding of apps support procedures and concepts, and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions, and collaborate with relevant technology partners for long-term remediation. Acting as a liaison between users/traders, internal technology groups, and vendors is an important aspect of the role. You will also participate in disaster recovery testing, application releases, post-release checkouts, and develop/maintain technical support documentation. Analyzing applications to identify risks, vulnerabilities, and security issues will be part of your duties. Moreover, you will cooperate with Development colleagues to prioritize bug fixes and support tooling requirements, ensuring the quality of work provided by yourself and others. To qualify for this role, you should have at least 5 years of experience, basic knowledge or interest in apps support procedures, concepts, and other technical areas. Previous experience or interest in standardizing procedures and practices, along with basic business knowledge/understanding of financial markets and products, is required. You should possess knowledge/experience of problem management tools, understand how your sub-function integrates within the function, have commercial awareness, and evaluate complex situations using multiple sources of information. Strong communication and diplomacy skills, customer service, interpersonal skills, and the ability to plan and organize workload are essential. Technical skills on AIX, Linux, Oracle, experience in Autosys Job Scheduling and setup, and a basic understanding of network topology, Firewalls, and Load balancers are also necessary. Education-wise, a Bachelor's/University degree or equivalent experience is required for this position. Operating with a limited level of direct supervision, exercising independence of judgment and autonomy, acting as a subject matter expert to senior stakeholders and/or other team members, and appropriately assessing risks when making business decisions are key aspects of the role. As an equal opportunity and affirmative action employer, Citi invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use the search tools and/or apply for a career opportunity, review Accessibility at Citi.,

The Applications Support Intermediate Analyst is a developing professional role with the ability to independently address most issues and solve complex problems. By leveraging in-depth specialty knowledge and a solid grasp of industry standards, you will integrate effectively with the team and area to achieve subfunction/job family objectives. Your analytical thinking and proficiency in data analysis tools will be crucial in your role, requiring meticulous attention to detail when making judgments and recommendations based on factual information. You will encounter variable issues with potential broader business impact, necessitating professional judgment in interpreting data and results. Communication and diplomacy skills will play a key role in exchanging potentially complex/sensitive information. The quality and timeliness of service you provide will directly affect the effectiveness of your team and other closely related teams. Responsibilities: - Provide technical and business support for users of Citi Applications. - Utilize a good understanding of apps support procedures and concepts to address issues and queries from stakeholders, providing short-term resolutions and collaborating with relevant technology partners for long-term remediation. - Develop a comprehensive understanding of how areas of apps support collectively contribute to achieving business goals. - Act as a liaison between users/traders, internal technology groups, and vendors. - Participate in disaster recovery testing and application releases, from development to deployment into production. - Perform post-release checkouts and maintain technical support documentation. - Analyze applications to identify risks, vulnerabilities, and security issues. - Collaborate with Development colleagues to prioritize bug fixes and support tooling requirements. - Actively participate in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. - Perform assigned duties and functions logically and concisely with limited direct supervision. - Exercise independent judgment and autonomy, acting as a subject matter expert to senior stakeholders and team members. Qualifications: - 3-4 years of experience. - Basic knowledge or interest in apps support procedures, concepts, and other technical areas. - Participation in process improvements and standardization of procedures and practices. - Basic business knowledge/understanding of financial markets and products. - Knowledge/experience of problem management tools. - Communication and diplomacy skills to influence and persuade. - Good customer service, communication, and interpersonal skills. - Knowledge of the business and its technology strategy. - Clear and concise written and verbal communication skills. - Ability to plan, organize workload, and communicate effectively with relevant stakeholders. Education: - Bachelor's/University degree or equivalent experience. Citi is an equal opportunity and affirmative action employer, providing career opportunities to all qualified interested applicants. If you are a person with a disability and require a reasonable accommodation to apply for a career opportunity at Citi, review Accessibility at Citi.,

As a member of the Change Management team at LSEG Technology, you will play a crucial role in overseeing and coordinating changes to production systems globally. Operating in a dynamic environment, your responsibilities will include managing change records, leading Change Advisory Board meetings, ensuring timely closure of change lifecycles, and collaborating with cross-functional teams to support change requests. Your proactive mindset, attention to detail, and strong foundation in IT service management will be essential in ensuring stability, minimizing risk, and enabling continuous service improvement. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to facilitate informed decision-making and risk evaluation. - Oversee the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. - Collaborate with Incident and Problem Management teams to assess and support change requests. - Produce and distribute regular reports highlighting trends, performance metrics, and compliance gaps. - Raise awareness of non-compliance issues and promote consistency in change management policies. Process Improvement and Enablement: - Contribute to the enhancement of change management processes and tools. - Support the development and maintenance of training materials to reflect evolving best practices. Work Schedule: - This role supports APAC business hours (7 AM to 3 PM IST). Knowledge and Proficiencies: - Strong understanding of ITIL principles and service management practices. - Hands-on experience with ITSM platforms like ServiceNow. - Effective communication skills, accountability, problem-solving abilities, and process awareness. - Understanding the importance of structured processes, documentation, and compliance with audit and quality standards. At LSEG, we are committed to driving financial stability, empowering economies, and enabling sustainable growth. Our values of Integrity, Partnership, Excellence, and Change guide our decisions and actions, creating a collaborative and creative culture where diversity is valued. Join us in re-engineering the financial ecosystem to support sustainable economic growth and create inclusive opportunities. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are submitting as a Recruitment Agency Partner, ensure that candidates are aware of our privacy notice.,

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10,000 employees to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Union's leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates, and institutional clients) to realize their projects through solutions spanning financing, investment, savings, and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability. Commitment to Diversity and Inclusion About Business line/Function: Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital. Job Title: Client Service Representative (CSR) Date: 22-April-25 Department: Global Banking Front Office Location: Mumbai Business Line / Function: CIB Reports to: (Direct) Head of Client Service/Local TB/CM head Responsibilities: Primary point of contact to respond to clients" requests for information, service activities, and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts, and the associated e-Banking channels and platforms. The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to closely coordinate with internal stakeholders to obtain the relevant information to provide a comprehensive response to a client's service request in a timely, accurate, and client-friendly manner. Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as proactively reaching out to the client in support of bank initiatives/events and handling communications that are highly sensitive or complex in nature, providing support, undertaking ad hoc projects as assigned, and contributing to business growth by cross-selling bank products and services. Technical & Behavioral Competencies: Technical: Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels), experience in a client-facing role, comfortable with technology and MS Office tools, project and problem management, proficient in written and spoken English. Behavioral: Good aptitude to learn, enjoys client interaction with excellent interpersonal skills, resourceful and able to resolve problems, meticulous and responsible, client-focused. Specific Qualifications (if required): People management capability Skills Referential: Behavioural Skills: Organizational skills, Ability to collaborate/Teamwork, Adaptability, Ability to deliver/Results-driven. Transversal Skills: Analytical Ability, Ability to anticipate business/strategic evolution, Ability to develop others & improve their skills, Ability to manage/facilitate a meeting, seminar, committee, training, Ability to develop and adapt a process. Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years Other/Specific Qualifications (if required),

As a Database Administrator specializing in MSSQL, you will be responsible for monitoring log and event files to identify potential errors that may lead to incidents. Your duties will include monitoring the availability of the Disaster Recovery Database, reporting on log replications, and ensuring consistent configurations through periodic configuration reviews. You will be required to review and make recommendations to maintain database availability, generate monthly reports on database availability, and take necessary actions to prevent database failures. This may involve reinstalling database software, reconfiguring log shipping, and responding to database-related incidents by driving corrective actions. Furthermore, you will be expected to correlate related incidents into problem tickets for management through the problem management process. Utilizing trend analysis, you will identify, detail, categorize, prioritize, and create Problem Management Records. Other responsibilities include restoring databases, creating and scheduling jobs for routine maintenance tasks, rebuilding indexes, purging database logs and trace files, and managing performance through defragmentation and performance tuning. Additionally, you will be required to handle service requests through the change management process. This role requires a minimum of 4-5 years of experience and is based in Mumbai. If you are a proactive individual with a strong understanding of MSSQL database administration, this opportunity may be a perfect fit for you.,

As the Tech Lead, Systems Support at Fiserv, you will serve as the primary contact for Business Unit Managers in need of operational support for a Fiserv BI solution. Your role will involve handling customer service tasks, addressing managers" needs and requirements, and establishing strong relationships with various managers across the organization. You will act as a bridge between business and technical support, ensuring smooth communication and understanding between the two areas. In this position, you will be expected to provide guidance and coaching to less experienced team members. You will also be responsible for handling more complex cases from customers, thus enhancing the team's overall capabilities. With a focus on customer service excellence, you will play a key role in maintaining high standards of support and service delivery. The ideal candidate for this role should have at least 3 years of experience in customer service, technical support, or account management, preferably within the banking industry. Proficiency in operating systems like Mainframe, as well as knowledge of ITIL practices such as Incident Management, Change Management, and Problem Management, are essential. Experience in application/database support roles will be advantageous. Your problem-solving skills will be put to the test as you analyze incidents and identify root causes, while also maintaining detailed records of incidents and resolutions. Collaboration with cross-functional teams is crucial for success in this role, as you work together to ensure seamless support and service delivery. If you are interested in joining Fiserv as a Tech Lead, Systems Support, we invite you to apply using your legal name. Please complete the step-by-step profile and attach your resume to be considered for this exciting opportunity. Fiserv is committed to fostering diversity and inclusion in the workplace, and we welcome candidates from all backgrounds to apply. Please note that Fiserv does not accept resume submissions from agencies without prior agreements. We kindly request that agencies refrain from sending unsolicited resumes to Fiserv associates. Additionally, we caution applicants to be wary of fraudulent job postings that are not affiliated with Fiserv, as they may be used by cyber criminals for malicious purposes. All communications from Fiserv representatives will come from legitimate Fiserv email addresses. Thank you for considering employment with Fiserv.,

As a Problem and Change Management Lead for Sales Order Management at LSEG, you will play a crucial role in minimizing the impact of problems on the business and preventing their recurrence. Your responsibilities will include identifying root causes of incidents, coordinating investigations, and proactively preventing future issues. Additionally, you will guide the organization through transitions, ensuring efficient implementation of changes with minimal disruption. Your key responsibilities will involve developing and implementing change management strategies, conducting impact assessments, creating communication plans, delivering training, monitoring effectiveness of change initiatives, and managing resistance to change. You will also be responsible for identifying and resolving problems, implementing solutions, tracking resolutions, and mentoring teams on standard processes for change and problem management. In this role, you will need to ensure accurate documentation, adhere to service level agreements, and utilize ITSM tools such as JIRA, ServiceNow, and Confluence. Staying up-to-date on industry trends and methodologies in change and problem management will be essential, as well as collaborating with cross-functional teams and senior management to ensure smooth implementation of changes. To excel in this position, you should have a strong understanding of change management principles and methodologies, excellent communication and leadership skills, ability to analyze data, experience with ITIL frameworks and ITSM tools, and the capability to manage multiple projects simultaneously. Problem-solving, conflict resolution, and effective collaboration with individuals at all levels of the organization are also critical skills for success. Working at LSEG means being part of a global organization focused on driving financial stability, empowering economies, and enabling sustainable growth. Your individuality will be valued, and you will have the opportunity to contribute to a collaborative and creative culture that encourages new ideas and is committed to sustainability. Together, we aim to support sustainable economic growth by accelerating the transition to net zero, promoting the growth of the green economy, and creating inclusive economic opportunities. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are considering applying as a Recruitment Agency Partner, it is essential to ensure that candidates are aware of LSEG's privacy notice regarding personal information.,

You will be joining SAP, a company committed to enabling you to bring out your best. The company culture is centered around collaboration and a shared passion for helping the world run more efficiently. Every day, the focus is on laying the groundwork for the future and fostering a workplace that values diversity, flexibility, and purpose-driven work. You can expect to work in a highly collaborative and supportive team environment that prioritizes learning and development, acknowledges individual contributions, and offers a range of benefits. As an Enhanced Operations Service Specialist at SAP ECS Enhanced Operations Service (EOS) organization, you will play a crucial role as a trusted advisor, responsible for optimizing strategic customers" investments in SAP Enterprise Cloud Services. The ideal candidate for this role is an experienced SAP technology professional with expertise in SAP Basis, Critical Situation Handling, Project Management, and a strong technical and process background. A customer-centric mindset is essential for this position. Your responsibilities will include ensuring the quality service delivery on a day-to-day basis, setting and achieving ambitious service KPIs and SLAs, responding promptly during escalations, identifying opportunities for improvement, conducting root cause analysis for service request execution failures, collaborating with various teams, driving continuous improvement initiatives, and streamlining operational procedures through automation enhancements. To excel in this role, you should have hands-on experience in areas such as Basis, System Performance Management, Lifecycle events, SAP Project Management, and Support. Knowledge of products like SAP Cloud-Connector, S4, and practical experience with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) will be advantageous. Additionally, experience with Managed/Hosting services, SAP Private Cloud, Public Cloud Operations/Support, and proficiency in areas such as application security, backup and recovery strategies, performance tuning, system copies, high availability, and disaster recovery strategies will be valuable. The ideal candidate should possess a cloud knowledge, good analytical and solution-oriented thinking, excellent communication and networking skills, experience in safeguarding customer relationships, a strong customer service focus, proficiency in the English language, and the ability to continuously acquire new knowledge proactively. Located in Bangalore, you will be part of the Enhanced Operation Service team within the SAP Enterprise Cloud Services Delivery organization. This team is dedicated to leading and optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey, offering various cloud deployment options and infrastructure solutions. At SAP, inclusivity, health and well-being, and flexible working models are prioritized to ensure that every individual, regardless of background, feels included and can perform at their best. The company values diversity and invests in employees" development to unleash their full potential and create a more equitable world. SAP is an equal opportunity workplace and an affirmative action employer, committed to Equal Employment Opportunity and providing accessibility accommodations to applicants with disabilities. If you are interested in applying for a role at SAP or need assistance with the application process, please reach out to the Recruiting Operations Team at Careers@sap.com. Background verification with an external vendor may be required for successful candidates. Requisition ID: 424092 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,

Join us as a CyberArk SecDevOps - Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a CyberArk SecDevOps - Analyst you should have experience with strong communication both verbal and written in English, experience with Microsoft suite of products, Service Now ticketing tool, operating systems - Unix, Linux, Windows servers, Database Management Systems, Web Servers, an understanding of IT Security applications like Cyber-Ark, RSA SecurID Authentication, and Splunk. Some other highly valued skills may include Incident, Problem and Change management, ensuring issues are managed within agreed SLA/SLT, managing email, Hotline queries and ticketing systems, supporting and managing system outages via the published major incident management process, knowledge base maintenance, system stability monitoring, application & server restarts, analyzing automation failures, identifying root cause of failure and working with L3, Integration, and application owners, attending Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams, and representing support team on such calls and articulating support team position in an effective manner. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role: To develop, implement and maintain solutions that support the safeguarding of the banks systems and sensitive information. Accountabilities: - Provision of subject matter expertise on security systems and engineering patterns. - Development and implementation of protocols, algorithms, and software applications to protect sensitive data and systems. - Management and protection of secrets, ensuring that they are securely generated, stored, and used. - Execution of audits to monitor, identify and assess vulnerabilities in the banks infrastructure/software and support the response to potential security breaches. - Identification of advancements to support the innovation and adoption of new cryptographic technologies and techniques. - Collaboration across the bank, including developers and security teams, to ensure that cryptographic solutions align with business objectives, security policies and regulatory requirements. - Development/ Implementation and maintenance of Identity and Access Management solutions and systems. Analyst Expectations: To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.,

As a Sr Operations Engineer at Syniverse, you will provide technical solutions to exceptionally difficult problems. Your role will involve addressing day-to-day customer issues, application problems, and concerns that are detailed and complex in nature, requiring thorough analysis and research. You will be responsible for installing, configuring, operating, and evolving common infrastructure such as the network, servers, and external services like the cloud. Key Responsibilities: - Provide escalated technical support for complex technical issues, leading problem management cases and providing management status updates. - Analyze requirements, prioritize requests, and create programs or processes to meet the specified needs. - Participate in the design and review of changes to database design to ensure functional and performance requirements are met. - Install, monitor, maintain, support, and optimize all production server hardware and software. - Create, track, and report metrics for capacity planning, analyze current capacity, and provide recommendations. - Participate in the ticket review process, analyze issues, inquiries, and requests, and maintain ownership until resolution. - Monitor production servers, application health, and performance, taking necessary actions to improve results and address any issues. - Conduct error research based on production logs, prioritize production issues, and perform User Acceptance Tests in the production environment. Experience, Education And Certification: - Bachelor's degree in computer science, electronics, telecommunication, or equivalent work experience. - 5+ years of relevant professional experience in application support, technical customer support, relational databases, programming languages, and software development. - Certification in operating systems and databases is preferred. Additional Requirements: - Exceptional customer service skills and ability to communicate effectively with both technical and non-technical clients. - Strong analytical, multitasking, communication (verbal and written), and troubleshooting skills. - Detail-oriented with familiarity in testing and troubleshooting techniques. Join Syniverse and be part of an exciting and growing organization with a competitive total compensation package, flexible/remote work options, and a leadership team dedicated to fostering an inclusive, collaborative, and transparent culture. Syniverse values diversity, equity, and inclusion among its employees as essential to global success and aims to recruit, develop, and retain talented individuals who can contribute to connecting the world. If you know someone at Syniverse, make sure they refer you before applying for this position.,

You are a Senior ServiceNow Developer/Technical Lead at LTIMindtree, with a focus on ServiceNow platform. With over 6 years of experience in enterprise-wide multitier ServiceNow production environments, you provide recommendations to enhance and mature existing SPM implementations. Your responsibilities include configuring SPM reports, dashboards, and portals for product owners and business stakeholders. Your expertise covers Innovation Management, Demand Management, Project Management, Portfolio Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management, Service Catalog, Release Management, CMDB, B2B Integration, and more. You are proficient in cloud scripting languages, particularly JavaScript and JSON. Your skill set includes JavaScript, HTML, and CSS. You have a solid understanding of Client-Side and Server-Side Scripting, such as Catalog Client Script, Business Rules Script, Script Actions, and Script Includes. You have experience with Agile Scrum methodology and possess excellent time management, organizational, crisis management, and problem-solving skills. Your communication skills, both oral and written, are strong. You excel in analytical thinking, teamwork, and customer engagement. You ensure accuracy and completeness of information, and you are self-motivated and open to learning all aspects of cloud administration. If you are passionate about this role, please share your resume with us at namrata.gawade@ltimindtree.com.,

LSEG (London Stock Exchange Group) is a renowned global financial markets infrastructure and data business committed to delivering excellent services to customers worldwide. With over 300 years of experience, LSEG has played a significant role in supporting financial stability and growth across communities and economies globally. As a dedicated partner, LSEG offers a comprehensive suite of financial market infrastructure services through an open-access model, providing flexibility, stability, and trust for customers to pursue their ambitions with confidence. Headquartered in the United Kingdom, LSEG operates in 70 countries, employing 25,000 people globally. The company values its diverse workforce and fosters a culture of connecting, creating opportunities, and delivering excellence to enable personal and professional growth for its employees. LSEG is currently seeking an ERP Application Service Engineer with expertise in Oracle Fusion Functional/Technical Engineering to support the Oracle Fusion Cloud ERP platform for the Finance business. The role involves providing service management and application support engineering services, ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. Key Responsibilities: - Support business usage of the Oracle Fusion platform and ensure timely delivery of critical processes and SLAs. - Provide incident management services to Finance business users through the Service Now system. - Utilize the ITIL framework to deliver consistent and efficient services to stakeholders. - Follow change and problem management processes using Service Now. - Collaborate with key stakeholders to meet business deliverables and address challenges. - Monitor and analyze technical processes to identify areas for improvement and minimize business interruptions. - Train and support end-users on support model processes. - Collaborate with IT teams and vendors for system integrations and data interfaces. - Contribute to Continual Service Improvement by identifying process and performance improvements. Requirements: - 10+ years of experience in Oracle Financials/Support with at least 5 years on Oracle Fusion. - Strong understanding of ERP/Oracle Cloud database structure. - Background in IT application support management in financial services organizations. - Proficiency in incident, problem, and change management, stakeholder management, and reporting. - Excellent analytical, problem-solving, and communication skills. - Bachelor's degree in Computer Science, Information Technology, or related field. - Preferred: Global experience, banking/financial services background, ITIL Foundation certification. Join LSEG to be part of a dynamic organization that values individuality, diversity, and creativity. Experience a collaborative culture that encourages new ideas and a commitment to sustainability. Together, we are driving financial stability, empowering economies, and creating inclusive economic opportunities.,

Join us as a Principal Engineer in an exciting and challenging role where you will lead best practices for application development and software development life cycles within the bank. With your software development background, you will deliver software components to enable the delivery of platforms, applications, and services for the bank. You will be recognized as a leader in software engineering, leading wider participation in internal and industry-wide events, conferences, and other activities. This role is offered at the director level. As a Principal Engineer, you will drive development software and tools to accomplish project and departmental objectives by converting functional and non-functional requirements into suitable designs. You will play a leading role in planning, developing, and deploying high-performance, robust, and resilient systems for the bank. Additionally, you will lead engagements with senior stakeholders to explore and suggest appropriate technical solutions to achieve the required product features. You will have the opportunity to develop your leadership skills by managing the technical delivery of one or more software engineering teams, overseeing the quality of their work, and ensuring it meets the required technical standards. In this role, you will oversee the definition of the technical strategy and advise on product roadmaps and migration plans to achieve strategic goals. You will ensure that the bank's systems follow excellent architectural and engineering principles and are fit for purpose. Monitoring the technical progress against plans, safeguarding functionality, scalability, and performance, and providing progress updates to stakeholders will also be part of your responsibilities. Additionally, you will design and develop reusable libraries and APIs for use across the bank, write unit and integration tests within automated test environments to ensure code quality, and lead the sunset of legacy platforms and adoption of strategic platforms. The skills required for this role include a background in software engineering, software or database design and architecture, along with significant experience developing software within an SOA or microservices paradigm. You should have experience in one or more programming languages, an excellent understanding of implementing programming best practices, especially around scalability, availability, and performance. Moreover, you need a strong background in leading software development teams, introducing and executing technical strategies, knowledge of using industry-recognized frameworks and development tooling in software and data engineering, experience in test-driven development, using automated test frameworks, mocking and stubbing, and unit testing tools, a background in SRE and Operational excellence, experience in Fin Ops and environment optimization, and the ability to rapidly and effectively understand and translate product and business requirements into technical solutions.,

Are you passionate about IT service management and ready to take on a challenging role in a global organisation Do you have a strong background in ITIL processes and the ability to collaborate across functions If so, we invite you to join our team as a Service Manager and play a key role in shaping the future of IT service delivery at Novo Nordisk. Apply Now! As a Senior Service Manager at Novo Nordisk Global Business Services (GBS) India, you will be responsible for overseeing service management for all commercial applications, establishing a managed services framework. Your role will involve ensuring delivery and governance of ITIL processes, including change, problem, and knowledge management. You will be accountable for service quality, enforcing governance, driving process excellence, overseeing vendor operations, and leading the Change Advisory Board (CAB) to ensure proper evaluation and approval of changes. You will serve as the gatekeeper for change management, ensuring strict adherence to ITIL performance standards while driving automation and innovation across ITIL processes. Collaborating with global stakeholders, managing partnerships with vendors and service managers, participating in audit preparation, and acting as a point of contact for audit-related activities are also key aspects of your role. To succeed in this position, you should have a Bachelor's degree in computer science, Business, or a related field, with a Master's degree considered advantageous. Leveraging over 14 years of professional experience, including 8+ years driving impactful IT Service Management initiatives, is essential. Operating effectively within Agile environments, with familiarity in SAFe Agile being an asset, is required. Proven expertise in ITIL processes, particularly in change management and audit readiness, along with preferred experience in problem and knowledge management, are important qualifications for this role. You will be part of the Commercial DD&IT GBS team within Novo Nordisk's global Digital, Data & IT (DD&IT) unit, based in Bangalore, India. Working with approximately 145 highly skilled professionals, you will collaborate closely with Commercial stakeholders in a dynamic and matrixed organization with a global footprint. The team fosters a collaborative and innovative atmosphere where your expertise will significantly impact the digital journey of Novo Nordisk. At Novo Nordisk, we seek solutions that defeat serious chronic diseases every day. Our unconventional spirit, rare determination, and constant curiosity drive us to approach our work uniquely. Our unordinary mindset, founded over 100 years ago, has shaped a company unlike any other, where collective passion for our purpose, mutual respect, and a willingness to go beyond what we know deliver extraordinary results. To apply for this position, please upload your CV online by the deadline of 18 August 2025. Please note that Novo Nordisk does not extend unsolicited employment offers and maintains an inclusive recruitment process and equality of opportunity for all job applicants.,

As a Communications Senior Analyst at Accenture, you will play a crucial role in the development of social learning and collaboration strategies to support strategic learning programs. Your primary responsibility will be to upskill client resources to plan and execute social programs effectively. You will be involved in supporting content and message development, production, promotion, and measurement with agility and adaptability in an unpredictable climate. It is essential to be prepared to learn new tools in a fast-changing digital world to assist clients in transforming their businesses. Your flexibility in working outside typical work hours to meet the needs of a global audience will be highly valued. In this role, you will be aligned with the Learning and Collaboration vertical, contributing to end-to-end Learning and Development activities. Your specialization will involve working as part of the Learning & Collaboration team, collaborating with the L&TD Business Solutions to accomplish the entity's learning strategy. You will be tasked with defining and developing organizational learning strategies and learning operating models that identify the workforce capabilities, skills, or competencies required to accelerate performance and drive business results effectively. We are seeking a candidate who possesses strong written and verbal communication skills, critical thinking abilities, problem management expertise, social collaboration skills, and a disciplined approach to change adoption. The ideal candidate should have a Bachelor's degree in a related field or equivalent experience and at least 6 years of communications experience. Your roles and responsibilities will include message development, social campaign management and execution, demonstrating strong written and oral communication skills, influencing and driving initiatives across a large team, dealing with challenging/multiple stakeholders, and managing content execution across multiple time zones/geographies. Your ability to effectively manage these tasks will be instrumental in the success of our Learning and Collaboration initiatives.,