6995 Problem Management Jobs - Page 5

Provide L3 production support for Java-based enterprise applications. Analyze and resolve complex technical issues escalated from L2 teams within defined SLAs. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. Develop, test, and deploy code fixes, enhancements, or configuration changes as required. Monitor system performance, logs, and alerts to proactively identify and resolve potential issues. Collaborate with development, QA, and infrastructure teams to ensure smooth releases and environment stability. Participate in incident management, change management, and problem management processes. Create and maintain knowledge base articles, technical docume...

Minimum 7 years of experience in remote infrastructure management 6+ years working experience supporting AD & ADFS Should have L3+ level knowledge on Active Directory Managing/troubleshooting capabilities of FSMO roles and functions of Active Directory. Should have strong knowledge on DNS and DHC. Should have working knowledge on Azure Active Directory, Federation services. Should have strong knowledge on certificate management Sound knowledge on Windows Infrastructure like File Server, Print Server, Windows Teaming, Widows HA Cluster Services. Knowledge on AD/DNS/ADFS, Power shell scripting Should possess experience on restoring AD objects, replication of AD sites and Services Responsible f...

oWorks collaboratively with colleagues to define, prioritize, and build offerings. oAccelerates operations, market, and sales readiness for new offerings and manages product development lifecycle. oEngages key cross-functional stakeholders for most effective packaging and positioning. oActs as key market evangelist for solutions events, whitepapers, blogs etc. oSupports the sales and proposal process education, presentations, content development etc. oGood domain expertise for developing security solution architecture oSupports technology vendor engagement and strategy. oDrives and refine product/service improvements informed by client and sales team feedback Your future duties and responsib...

Integrations: Hands on experience with APIs REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components. Experience on Cloud Discovery such as AWS, Azure, and Google Cloud Event Management to integrate with monitoring tools for real-time monitoring Orchestration workflows to automate routine tasks Expertise on Performance Analytics KPIs, Indicator Creation Scorecards and Widgets Must-Have: Good competency in Configuring and customize on modules ITSM, of ServiceNow depending on the business Requirement. Design and implement workflows, bu...

MDB Governance: Develop and enforce CMDB policies, procedures, and standards. Define and maintain the CMDB scope, including identification of critical CIs. Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs) Lead the discussions with stakeholders (internal and external) Provide resolutions for conflicts/ challenges CMDB Design and Implementation: Collaborate with stakeholders to define CMDB requirements and design. Configure and customize the CMDB tool to align with organizational needs. Implement and maintain CI relationships, hierarchies, and attributes.

Deloitte is looking for Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases Advising other departments on best practices related to fiscal procedures Managing account records, issuing invoices, and handling payments Collaborating with internal departments to reconcile any accounting discrepancies Analyzing financial data and assisting with audits, reviews, and tax preparations Updating financial spreadsheets and reports with the latest available data Preparation of operating budgets, financial statem...

Allianz is looking for Specialist-Workplace Services to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls ...

The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Education: BSC / BTech / MCA / MSC Shift Timings: EST / PST Time Zone Role: 24/7 Support Must Have - Functional Skills and Experiences Experience leading technical support teams At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Experienced in Problem...

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthoriz...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Title: Windows System Administration Experience: 3 10 Years Location: Bangalore, Chennai, Pune, Mumbai, Hyderabad We are seeking a skilled Windows Administrator / Infrastructure Specialist to manage and maintain our enterprise IT infrastructure. The ideal candidate will have hands-on experience in Windows Server Administration , automation scripting , and infrastructure monitoring to ensure system reliability, performance, and security. Key Responsibilities: Administer, configure, and maintain Windows Server environments (2012/2016/2019/2022). Manage Active Directory, DNS, DHCP, Group Policy, and WSUS . Perform user account management, access control, and permissions setup . Troubleshoot...

Application Development Senior Analyst - HIH - Evernorth Job Overview: This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed...

Job Overview Intralinks is seeking a motivated, energetic individual with strong technical knowledge, project management, and communication skills for the position of Incident Manager. This individual will be responsible for driving incident resolution across the Intralinks organization. The Incident Manager will be part of the Service Management organization and reports to the Director of Service Management.. Responsibilities Duties Incident Coordination manage priority 12 incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group. Provide promp...

Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. You will be mainly accountable for: Oversee end-to-end SIAM operations with s...

GENERAL DUTIES & RESPONSIBILITIES As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our clients oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and su...

Roles and Responsibilities Key Responsibilities: Develop and maintain ITSM process documentation, including standard operating procedures (SOPs) and work instructions. Define and measure process metrics to monitor the effectiveness and efficiency of ITSM processes, identify trends and areas for improvement, and drive continuous improvement efforts. Work closely with stakeholders, including business units, IT teams, and vendors, to understand their requirements and ensure that ITSM processes are aligned with business needs. Lead and facilitate process improvement initiatives to optimize ITSM processes and increase efficiency and effectiveness. Identify and manage risks associated with ITSM pr...

The Site Reliability Engineer supports the reliability, performance, and operability of customer environments by contributing to routine change, incident and problem management, and continuous improvement of observability and automation across non-production and production. The role collaborates with product engineering, content, customer service, and wider technology teams to deliver resilient service outcomes. About the Role: Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions. Conduct and contribute to root-cause analysis of complex system/application issues; document corre...

As an ERP Project Manager at NTT DATA, your role will involve overseeing the ERP support function, including incident, problem, change, and release management. You will coach team members in support processes and activities, identify areas for problem management, and plan for implementation. Additionally, you will lead continuous improvement activities to reduce incidents, identify automation opportunities, and drive innovation. It will be your responsibility to mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs. Ensuring project SLAs, KPIs targets are met, and compliance to SOX process for changes will be crucial. You will also prepare...

As a System Administrator, Wintel, your primary responsibility will be to manage Datacenter Services hosted on windows servers with 24X7 availability. Your key responsibilities will include: - Proactively monitoring all servers using BSE tools - Monitoring CPU & Memory utilization - Monitoring Microsoft Windows Resources, Event logs & critical services - Generating monthly reports on server availability - Responding to and owning Incidents till resolution - Engaging customer contracted hardware and software support vendors for incident resolution - Coordinating with customer support teams for incident review & resolution - Coordinating with customer contacts and BSE vendors in case of hardwa...

As a MacOS Operations Manager at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects by ensuring they meet planning, budget, quality, and governance standards. You will be at the forefront of driving innovation and excellence in the digital landscape, leveraging cutting-edge technology to enhance our digital offerings and provide exceptional customer experiences. **Key Responsibilities:** - Manage MacOS platform operations including deployment, patching, compliance, and security hardening. - Administer Jamf Pro and utilize scripting (e.g., Bash, Python) for automation, policy enforcement, and custom packaging. - Lead incident and problem...

As a ServiceNow specialist at Birlasoft Office in Mumbai, your role will involve the following responsibilities: * Expertise in understanding customer business needs and translating them into technical development solutions within the ServiceNow platform. * Specialization in designing ServiceNow solutions tailored to meet customer requirements. * Providing scope, effort estimates, and recommending development methodologies for implementing ServiceNow solutions. * Creating user stories and work breakdown structures to guide the technical team in delivering projects. * Proficiency in IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Portal development and design. * Tra...

As an experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, you will be responsible for driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management. Your key responsibilities will include: - Leading administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets. - Managing visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring. - Drivin...

As an experienced Problem and Change Manager, your role will involve leading the identification, management, and resolution of application/IT problems, as well as overseeing the change management process to minimize risk and disruption. You will play a crucial part in ensuring that all changes are smoothly implemented and drive continuous improvement in problem resolution processes. Key Responsibilities: - Lead the investigation and root cause analysis of recurring IT incidents to identify underlying problems - Coordinate with technical teams to develop effective solutions and workarounds - Maintain a comprehensive problem record and ensure timely updates - Monitor trends and patterns to pro...