4403 Problem Management Jobs - Page 5

Responsibilities : Demonstrable understanding of SAP Identify key resources at prospective customers and identify opportunities for Mindset to solve complex SAP problems using Mindset's diverse product portfolio Partner with the internal delivery team to build proposals and solutions that effectively meet customers' needs Build and maintain a strong sales pipeline Build strong customer relationships that lead to ongoing repeat and expanded business Provide input and insights to the Mindset team on how we can continue to improve our services based upon customer feedback Previous experience acquiring and building large enterprise sales accounts Strong sales performance related to services and/or custom software Experience partnering with other 3rd party channels (e.g. SAP, other service providers) strongly preferred Excellent communication skills and experience building and maintaining trust with customers Establish strong relationships with other key partners in the SAP ecosystem, including SAP Account Executives and subject matter experts Effectively manage the sales process for large, complex services and software dealsKeywordscorporate sales,b2b sales,incident management,problem management,key account management,marketing,technical support,itil,networking,channel sales,distribution management,itil certified,sales*,sap*,it services*,enterprise sales*,business development*

Responsibities: Primary areas of expertise Personalizations Redwood Oracle VBS HCM in general Risk Management Cloud Areas of Responsibility Jira SQL Connect (not required) Environment Refreshes HDL Loads Dynamic Roles 3+ years of experience with implementing Oracle Cloud Financials HCM Security & Controls. Full life cycle implementations including Design, Configure Test and Deploy phase. Experience in design implementation, testing and deploying of Business process controls, automated controls, and IT controls. Experience in implementing RMC modules including Advanced Access Controls (AAC), Advanced Financials Controls (AFC) and Financial Reporting Controls (FRC). Integrations with Identity products for enabling SSO (OKTA) and identity management (SailPoint). Understanding of Oracle Cloud configurations as it relates to the design and development of automated controls. Strong knowledge of key business processes, the inherit risks, and potential controls. Ability to support both internal and external audits. Experience in the areas of change control, problem management, incident management troubleshooting of security solutions. Ability to multi-task and work on multiple projects at one time. Ability to communicate both written and verbally. Duration: 1-year contract with a possibility of extensionKeywordsproblem management,incident management,sql,oracle cloud,troubleshooting,sailpoint,financial reporting,access control,identity management,oracle financials,sap basis,oracle payables,hcm*,oracle*,redwood*,risk management*,oracle peoplesoft financials*

As a Problem Manager, you will be responsible for managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent recurrence of incidents. Your role is crucial in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities: - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis (RCA) efforts using tools like HP ESM to leverage historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Support teams to ensure seamless problem resolution and stakeholder alignment. - Maintain and enhance the problem management knowledge base for proactive incident prevention and training. - Ensure all problem records and resolutions adhere to internal policies and regulatory guidelines. - Coordinate with external vendors and internal teams for resource allocation, PO issuance, and contract renewals related to problem management support. - Generate regular reports on problem trends, resolution effectiveness, and improvement opportunities for senior leadership review. Required Skills & Qualifications: - Proven experience in IT service management, particularly in problem and incident management. - Strong analytical skills with hands-on experience in RCA tools and methodologies. - Excellent communication and stakeholder management abilities. - Familiarity with HP ESM, Dynatrace, Service Now, and ITSM platforms. - Understanding of regulatory and compliance frameworks relevant to banking operations. In addition to the above details, the job requires familiarity with ITIL Foundation or Intermediate (Problem Management module) and ISO/IEC 20000 or equivalent service management standards, although these certifications are preferred rather than mandatory.,

Role Overview: As a Client Service Manager at BNP Paribas India Solutions, your main objective is to deliver a positive client experience and deepen client relationships through continuous client care. You will be responsible for responding to client requests for information, service activities, and problem resolution across various TB products. Additionally, you will support the Head of Client Service ISPL in managing the team, providing mentorship, guidance, and hands-on training to Client Service Representatives. Key Responsibilities: - Act as the primary point of contact for client requests related to TB products such as Cash Management, Loans, Deposits, FX, and Accounts - Coordinate with internal stakeholders to provide comprehensive and timely responses to client service requests - Investigate and identify root causes for client issues - Proactively reach out to clients for non-commercial bank initiatives and handle sensitive or complex communications - Support ad hoc projects as assigned by management - Enhance team efficiency and effectiveness through initiatives - Ensure a sound control environment with satisfactory audit results - Monitor individual team members" KPIs and overall performance - Promote team morale to reduce attrition and retain talent Qualifications Required: - Minimum 7 years of client service experience, with at least 3-5 years in a team leadership role - Experience in the Financial Services industry, preferably in Commercial/Corporate banking - Knowledge of TB products like Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels is preferred - Proficiency in technology and MS Office tools - Fluent in written and spoken English - Bachelor's degree or equivalent education level Additional Company Details: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in the European Union with a global reach. With delivery centers in Bengaluru, Chennai, and Mumbai, the company provides services in Corporate and Institutional Banking, Investment Solutions, and Retail Banking. BNP Paribas is committed to diversity and inclusion and operates in 65 countries with nearly 185,000 employees worldwide. The Group focuses on commercial, personal banking, investment, and protection services, helping clients realize their projects through financing, investment, and insurance solutions.,

Role Overview: At ECI, as a Security Ops Center Associate, you will be responsible for analyzing and responding to network security events. Your role will involve proactive monitoring and response to known and emerging threats against the network, conducting threat actor-based investigations, directing new detection methodology, and providing support to incident response and monitoring functions. Additionally, you will collaborate with the team to mitigate threats, remain informed about security trends, and continuously improve your knowledge in information security. Key Responsibilities: - Proactively monitor and respond to known and emerging threats against the network. - Conduct threat actor-based investigations and provide 1st level support to incident response and monitoring functions. - Investigate and triage events, escalate as appropriate, and differentiate false positives from true intrusion attempts. - Document and present findings on security incidents and investigations. - Collaborate with the team to counteract threats and perform email analysis. - Stay informed about the latest security trends and best practices. - Communicate effectively with various stakeholders and continuously improve knowledge around information security. Qualifications Required: - Minimum 0 - 1 year of experience in the IT industry, preferably in a SOC environment. - Bachelors in Computer Science/IT/Electronics Engineering, M.C.A., or equivalent University degree. - Certifications: CCNA, CEH, CHFI. - Knowledge of SIEM, IDS/IPS, Firewall, VPN, EDR, AV, and other security products. - Understanding of TCP/IP network traffic and event log analysis. - Familiarity with ITIL disciplines such as Incident, Problem, and Change Management. - Willingness to work in a 24/7 operations job. - Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. - Analytical and problem-solving mindset. Additional Company Details: ECI's culture emphasizes connection - with clients, technology, and each other. They offer a competitive compensation package and provide opportunities for personal and professional growth. If you are passionate about technology and ready for an exciting challenge, ECI welcomes you to join their global team and contribute to a dynamic work environment.,

Job Description: As a member of Capgemini, you will have the opportunity to shape your career according to your preferences, with the support and inspiration from a collaborative global community of colleagues. Your role will involve administering SAP BTP, Cloud ALM, and SAP Portal environments across various SAP landscapes such as ECC, S/4HANA, and BW/BI. You will be responsible for performing full-cycle BASIS-related activities including system health checks, monitoring, troubleshooting, and escalation handling. Additionally, you will execute major BASIS operations like Support Package upgrades, Kernel upgrades, EHP updates, and DB patching. Key Responsibilities: - Administer SAP High Availability and Disaster Recovery setups, including DR testing and performance tuning. - Handle daily BASIS support tasks such as note implementation, RSA1 BW, STRUST/certificate management, SSO/SNC, ABAP dump analysis, and RFC administration. - Coordinate with functional and ABAP teams during BASIS activities following defined procedures and processes. - Manage SAP Portal/Web Dispatcher, SAP Print Server, Cloud Connector, and SAP Router. - Monitor Cloud ALM processes, interfaces, and maintenance windows. Qualifications Required: - 6 to 12 years of experience in SAP BTP, Cloud ALM, and SAP Portal. - Deep knowledge of SAP HANA architecture, performance tuning, and system integration. - Experience with SAP NetWeaver, LAMA, SLT/CAR, SAP Fiori, PO, SRM, and SAP Data Services. - Proficiency in operating systems (Linux/Windows), basic networking, and scripting. - Familiarity with Incident, Change, and Problem Management processes. - SAP BASIS/HANA/NetWeaver certification is a plus. - Strong documentation, communication, and end-user support skills. - Experience in BASIS project management is a plus. In addition, Capgemini is a global business and technology transformation partner with a rich heritage of over 55 years. With a diverse group of 340,000 team members in more than 50 countries, Capgemini is committed to helping organizations accelerate their transition to a digital and sustainable world. The company offers end-to-end services and solutions leveraging strengths in AI, generative AI, cloud, and data, along with deep industry expertise and a strong partner ecosystem.,

Role Overview: You will leverage your 6 years of hands-on experience to deliver services and solutions to Enterprise customers, focusing on diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. As the main conduit between customers and various teams, you will play a crucial role in issue resolution and ensuring smooth operations on a day-to-day basis. Your responsibilities will include instructing professional or technical staff, reviewing their work quality, acting as the technical escalation point for SD-WAN-related issues, and driving end-to-end assurance of SD-WAN services. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-related issues within the operations team. - Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. - Collaborate with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. - Analyze network performance data and provide recommendations for optimization and corrective actions. - Lead or support incident triage, change implementation, and problem management initiatives. - Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. - Assist in knowledge transfer and training of L2 teams for continuous skill upliftment. Qualifications Required: - 6 years of hands-on experience in delivering services and solutions to Enterprise customers. - Proficiency in diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. - Strong communication skills and ability to work effectively with cross-functional teams. - Experience in driving operational results with a direct impact on day-to-day operations. - Capability to instruct professional or technical staff and review the quality of their work. - Knowledge of network performance monitoring, fault resolution, and root cause analysis. - Familiarity with incident triage, change implementation, and problem management processes. - Ability to document configurations, SOPs, and best practices effectively. (Note: No additional company details were provided in the job description.),

Role Overview: You will be responsible for Incident Management, Change Management, and Problem Management within IT Service Management (ITSM) frameworks like ITIL. Your role involves responding to and resolving incidents, evaluating proposed changes, and identifying root causes of recurring issues impacting IT services. Strong analytical, communication, and problem-solving skills are essential for success in these roles. You will work collaboratively across teams and manage stakeholders effectively. Key Responsibilities: - Respond to and resolve incidents reported by users or detected through monitoring tools within agreed-upon service levels. - Log, categorize, prioritize, and assign incidents appropriately. - Communicate effectively with users, stakeholders, and relevant teams to provide updates on incident resolution progress. - Diagnose and troubleshoot technical issues, coordinating with technical teams when necessary. - Ensure efficient and effective resolution of incidents, minimizing impact on business operations. - Identify and escalate major incidents as per defined procedures. - Contribute to the continuous improvement of incident management processes. - Evaluate and assess proposed changes to IT services, systems, or infrastructure to minimize disruption and risk. - Review change requests for completeness, feasibility, and compliance with policies and procedures. - Coordinate with stakeholders to assess the potential impact of changes on business operations. - Develop and document change plans, including testing, implementation, and back-out procedures. - Obtain necessary approvals for changes from the Change Advisory Board (CAB) or Change Management Committee (CMC). - Communicate change schedules, risks, and impacts to relevant stakeholders. - Oversee the implementation of approved changes, ensuring adherence to change plans and minimizing service disruptions. - Monitor and review implemented changes to verify their effectiveness and address any issues that arise. - Identify and investigate the root causes of recurring incidents or systemic issues impacting IT services. - Conduct thorough problem analysis, utilizing tools, data, and expertise to diagnose complex technical problems. - Collaborate with incident management and other teams to gather relevant information and insights. - Prioritize and categorize problems based on their impact and frequency. - Develop and implement solutions, workarounds, or preventative measures to address identified problems. - Facilitate problem resolution activities, coordinating with technical experts and stakeholders as needed. - Document known errors, known solutions, and workarounds in the known error database (KEDB). - Conduct trend analysis and reporting to identify patterns, emerging issues, and opportunities for improvement. - Drive continuous improvement initiatives to enhance the reliability and stability of IT services. Qualifications Required: - Minimum 7 years of experience in service management life cycle experience. - Strong understanding of ITSM frameworks and best practices. - Excellent analytical, communication, and problem-solving skills. - Ability to work collaboratively across teams and manage stakeholders effectively.,

LTIMindtree hiring for Blackline Application Support for Chennai location. Exp-3 to 5 yrs Notice period-immediate to 30 days only Location- Chennai Mandatory skills- Blackline Application Support, ITIL framework, change management, release management, problem management and incident management Blackline SaaS Application Support If interested Share me these details along with cv in my email-Richa.Srivastava@ltimindtree.com Total Experience in Blackline - Relevant exp.in Service now tickets - Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Current Company- Date of Birth- Pan no- Share your passport size photo- Are you comfortable for Chennai location-

Overview The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas. Key responsibilities of the team include: Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units. Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation. Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams. Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases. Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events. Automation and Transformation: Driving initiatives to modernize, scale, and improve production processes across business units. Responsibilities As a Senior Specialist, Enterprise Data Operations , you will be accountable for safeguarding enterprise data integrity and driving delivery excellence across MSCI’s most critical workflows. You will: Execute and oversee complex production workflows across Index, Analytics, and ESG/Climate with enterprise-level precision and timeliness. Partner with stakeholders across Product, Technology, and Client Services to align priorities, resolve issues, and improve delivery efficiency. Lead incident and problem management efforts, ensuring permanent remediation and embedding technology-driven solutions. Champion automation and process transformation, leveraging scripting, cloud platforms, and AI/ML solutions to increase scalability and resilience. Ensure production readiness for product launches, methodology updates, and system enhancements. Represent Enterprise Data Operations in global forums, providing input on risks, dependencies, and readiness. Drive documentation and best practices to strengthen governance and enterprise standards. Qualifications 10+ years of experience in data operations, production services, or financial data/analytics workflows (experience with Index Data Operations strongly preferred). Demonstrated experience in incident/problem management with ability to engage senior stakeholders under pressure. Strong leadership attributes demonstrated through initiative, problem ownership, and the ability to guide and influence peers, fostering a culture of excellence and continuous improvement. Strong technical and operational mindset, with preferred experience in automation (Python, SQL, or similar), workflow orchestration, and cloud environments (AWS, Azure, Snowflake) Familiarity with AI/ML tools, APIs, and automation platforms, and an interest in applying them to production workflows. Strong analytical and problem-solving mindset, with the ability to innovate beyond BAU operations. High attention to detail, accountability, and the ability to work independently in a fast-paced, global environment. Excellent stakeholder management and communication skills, capable of representing enterprise operations in global forums. What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

The IT Support Manager is responsible for functioning primarily as a liaison between Business Process and Technology and the local offices. This role requires an understanding of the business needs and how IT changes affect the business, and effective communications regarding IT changes. The Support Manager leads their team and customers in support of IT changes. This position maintains business knowledge and relationships to appropriately align key Information Technology processes with business units. IT Support manager is responsible for the daily operation of both the IT support team members and customer operation within the assigned region /country. Understand regional projects, concerns, customer feedback, infrastructure or application performance and issues. Create and maintain relationships with Market leaders, office leadership. Manage internal processes & procedures and ensure they are being performed to standard. Work with management team to support business r equirements. Discuss Technology initiatives with various stakeholders. Strategize in ways to improve the customer experience while providing adequate support. Support Queue Management Manage IT support queue to ensure metrics are being met Ticket and Live chat reviews to ensure quality Provide escalation/ support to tickets where needed Provide ticket reviews where needed (Unassigned and aging tickets) Project Management: Collaborate with various team to identify and provide resolution to different problems Manage project impacting IT Support team as well as Customer Career Advisor Provide effective leadership with managing staffing level planning; interviewing, selecting, orienting, and training; communicating performance expectations; providing feedback on performance through performance management processes, recognition, coaching, performance improvement plans, and/or discipline including termination; creating career growth opportunities and employee development plans. Administrative Expense report approval Order entry / approvals Overtime approval EDUCATION Bachelors degree in Information Technology or related business concentration or equivalent experience. TECHNICAL SKILLS Good understanding of Information Technology environment Good understanding of infrastructure operations (Server, Networking) Strong Microsoft Office skills Experience working in ServiceNow. Strong troubleshooting skills on desktops, laptops, printers, multifunction devices (MFD), and tablets. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent interpersonal and communication skills Effective organization, time management skills Attention to details and ability to multitask . Strong analytical skills and demonstrated problem solving skills. Ability to work independently and as part of a team. EXPERIENCE 3-5 years relevant experience in IT Support Management or Customer Service Excellent leadership and mentorship skills 2-3 years relevant experience managing projects. PREFERRED REQUIREMENTS This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism CompTIA A+ or equivalent HDI certification preferred. ITIL Foundation v4 certification preferred.

Are you a dynamic leader with a strong technical support background, exceptional communication skills, and a proven ability to drive results through effective team management? If so, you will thrive in the role of Manager, Worldwide Support at Nutanix, where you can lead a passionate team of System Reliability Engineers, foster a culture of collaboration and innovation, and contribute to cutting-edge solutions in a growth-oriented and supportive environment. About the Team The successful candidate will join the System Reliability Engineers (SRE) team at Nutanix, a dynamic group of 300 passionate individuals located across various regions. The team embodies a culture that values being hungry, humble, and honest, fostering an environment of collaboration, innovation, and continuous improvement. With a mission to provide exceptional assistance to customers and partners, the SRE team is dedicated to resolving technical issues and enhancing overall customer satisfaction. You will report to the Director of Worldwide Support, who is known for their supportive leadership style and commitment to fostering team growth and development. The work setup for this role is hybrid, requiring the hire to be on-site in the office five days a week. This arrangement facilitates real-time collaboration and effective communication within the team and across the organization. There are no travel requirements for this position, allowing the hired candidate to focus entirely on their responsibilities and maintain a healthy work-life balance without the added stress of frequent travel. Your Role Lead and manage a team of System Reliability Engineers (SREs) to deliver high-level technical support. Establish staff schedules and ensure optimal support availability and effective response. Conduct regular team meetings and performance evaluations to enhance team development. Design and implement processes to improve operational efficiency and incident management. Drive resolution of critical customer issues through collaboration with engineering and sales teams. Monitor performance metrics to uphold a high standard of service delivery. Set clear objectives for the team and individual members aligned with organizational goals. Participate in strategic planning to identify process improvements in the support function. What You Will Bring 15+ years of experience in technical support, including 5+ years in a people management role. Bachelor of Science in Computer Information Systems or equivalent experience. Strong verbal and written communication skills for effective engagement with customers and team members. Proven leadership experience with a successful track record in team management and driving results. Technical expertise in virtualization technologies (e.g., VMware) and familiarity with storage and networking concepts. Project management skills with the ability to manage multiple priorities and complex projects. Proficient in implementing processes and tools to enhance operational efficiency and incident management. Ability to foster collaboration across cross-functional teams and drive innovation in support methodologies. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves An essential part of your role will involve in Invoice entry and processing within agreed timeline and accuracy as per the Service Level for Utility Invoices, Following process documentation while working on Daily invoice entry & Quality Audit, Day to day maintenance of general mail box, Preparing system driven report needs to be sent to business line in regular interval & process backup report after data entry and analyze on the reports to find drive the results out of it. Alongside, you’ll prepare and review functional process documents and capture the exceptions while processing as and when required, Recording received documentation and information, identifying queries/ data gaps / missing information and Resolving queries in a timely manner. Likewise, tracking user acceptance and supporting investigation to address any issues will be your responsibility. Performance objectives Being the ESS Analyst, you have to ensure the required productivity and efficiency as per business requirement, Approaching the client and the deliverables with a best in class service provider attitude. Thinking out of the box & Support the building of solid relationships with the client that are focussed on the principles of partnership and resolving concerns with a result and win-win, Achieve 4 / 5 on survey or exceed requirement in client specific KPIs attitude, Actively participate in the development of best practices, Acting as a mentor and providing training and guidance when required to team members. Sounds like youTo apply, you need to have Flawless expertise We’re looking for a person with experience in the finance or utility data capture transaction processing profile. It would be wonderful if you’ve worked on Microsoft package with strong organisational & Interpersonal skills, Flexibility/Adaptability with readiness to change & Receptive to new ideas, Should be able to deal with day to day stress and effectively manage self and other emotions, Persistent in efforts, practice care and caution in job at hand receptivity to new ideas projects. Immaculate knowledge On top of everything else, Graduation (Commerce / Finance Background) with equivalent work experience in finance or utility data capture transaction processing. A minimum of 1-3 years’ industry experience required either in the corporate environment, third party service provider or as a consultant. Accounting Knowledge is preferred and Strong attention to detail and good organizational, interpersonal skills required. What we can do for you At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Gurugram, HR Scheduled Weekly Hours 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves An essential part of your role will involve in Invoice entry and processing within agreed timeline and accuracy as per the Service Level for Utility Invoices, Following process documentation while working on Daily invoice entry & Quality Audit, Day to day maintenance of general mail box, Preparing system driven report needs to be sent to business line in regular interval & process backup report after data entry and analyze on the reports to find drive the results out of it. Alongside, you’ll prepare and review functional process documents and capture the exceptions while processing as and when required, Recording received documentation and information, identifying queries/ data gaps / missing information and Resolving queries in a timely manner. Likewise, tracking user acceptance and supporting investigation to address any issues will be your responsibility. Performance objectives Being the ESS Analyst, you have to ensure the required productivity and efficiency as per business requirement, Approaching the client and the deliverables with a best in class service provider attitude. Thinking out of the box & Support the building of solid relationships with the client that are focussed on the principles of partnership and resolving concerns with a result and win-win, Achieve 4 / 5 on survey or exceed requirement in client specific KPIs attitude, Actively participate in the development of best practices, Acting as a mentor and providing training and guidance when required to team members. Sounds like youTo apply, you need to have Flawless expertise We’re looking for a person with experience in the finance or utility data capture transaction processing profile. It would be wonderful if you’ve worked on Microsoft package with strong organisational & Interpersonal skills, Flexibility/Adaptability with readiness to change & Receptive to new ideas, Should be able to deal with day to day stress and effectively manage self and other emotions, Persistent in efforts, practice care and caution in job at hand receptivity to new ideas projects. Immaculate knowledge On top of everything else, Graduation (Commerce / Finance Background) with equivalent work experience in finance or utility data capture transaction processing. A minimum of 1-3 years’ industry experience required either in the corporate environment, third party service provider or as a consultant. Accounting Knowledge is preferred and Strong attention to detail and good organizational, interpersonal skills required. What we can do for you At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Gurugram, HR Scheduled Weekly Hours 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the applications function optimally and meet the required standards of quality and performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct code reviews to ensure adherence to best practices and coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with incident management, problem management, and change management within ServiceNow.- Familiarity with scripting languages and automation tools to enhance ServiceNow functionalities.- Ability to troubleshoot and resolve technical issues related to ServiceNow applications. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years of full time education is required. Qualification 15 years of full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, addressing any challenges that arise, and facilitating communication among stakeholders to drive project success. You will also oversee the implementation of best practices in application management, ensuring that the team adheres to established standards and methodologies while fostering an environment of continuous improvement and innovation. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with Service Integration and Management (SIAM).- Strong analytical and problem-solving skills to address critical incidents effectively.- Ability to manage stakeholder expectations and communicate effectively across teams.- Experience in implementing incident management processes and frameworks.- Familiarity with application lifecycle management and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of service management processes to enhance service delivery.- Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical skills to assess incidents and determine appropriate resolutions.- Experience with IT service management tools and frameworks.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with incident response and escalation procedures. Additional Information:- The candidate should have minimum 2 years of experience in Critical Incident Management.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure alignment and clarity.- Monitor project progress and provide regular updates to stakeholders, ensuring transparency and accountability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of service delivery frameworks and methodologies.- Experience in managing stakeholder relationships effectively.- Ability to coordinate multiple projects simultaneously while maintaining quality standards.- Familiarity with contract management processes and best practices. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of IT service management frameworks such as ITIL.- Experience with incident management and problem resolution processes.- Ability to analyze system performance and recommend improvements.- Familiarity with monitoring tools and techniques to ensure system reliability. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The Service Request Manager is responsible for overseeing the end-to-end lifecycle of service requests raised by internal or external customers. This role ensures timely, accurate, and efficient fulfillment of service requests while maintaining high customer satisfaction and compliance with service level agreements (SLAs). The ideal candidate possesses strong organizational and communication skills, with a background in service management frameworks such as ITIL.________________________________________Key Responsibilities:Manage the service request lifecycle from initiation to closure.Monitor and prioritize incoming service requests to ensure timely resolution.Assign and escalate requests to appropriate teams or personnel.Ensure service level targets and KPIs are consistently met.Coordinate with cross-functional teams to resolve complex or high-priority requests.Maintain accurate documentation and records of all service requests.Analyze service request trends and prepare regular reports for management.Identify opportunities to improve request handling processes and enhance customer experience.Ensure compliance with ITIL or other relevant service management frameworks.Support the implementation of automation and self-service capabilities.Conduct user training or awareness sessions related to the service request process.Participate in audits, reviews, and quality assurance activities.________________________________________Requirements:Education & Experience:Bachelors degree in Information Technology, Business Administration, or related field.35 years of experience in a service management or IT support environment.Experience with service management tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Skills: Strong understanding of service request management and ITIL best practices.Excellent verbal and written communication skills.Strong analytical and problem-solving abilities.Ability to multitask and manage time effectively in a fast-paced environment.Proficient in Microsoft Office Suite and reporting tools.Customer-focused mindset with a commitment to service excellence.Certifications (Preferred):ITIL Foundation CertificationServiceNow Administrator or related certifications________________________________________Key Performance Indicators (KPIs):Average service request resolution timeSLA compliance rateCustomer satisfaction (CSAT) scoreFirst-contact resolution rateNumber of reopened service requests________________________________________Working Conditions:May require occasional on-call or after-hours work depending on business needs.Hybrid or on-site work depending on company policy.________________________________________ Additional Information:- The candidate should have minimum 5 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communication, and problem-solving skills. This role requires close collaboration with cross-functional teams and the ability to make key decisions under pressure. Experience in ITIL-based environments and familiarity with Service Integration and Management (SIAM) practices is highly desirable.Roles & Responsibilities:Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.Take ownership of team decisions, driving accountability and high standards.Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.Facilitate decision-making during incident bridges and drive the resolution process to conclusion.Provide innovative solutions to recurring problems both within the immediate team and across multiple teams.Facilitate training sessions, knowledge-sharing, and development plans to upskill team members.Monitor and analyze incident trends and performance metrics to proactively improve response strategies.Drive continual service improvement (CSI) initiatives and post-incident review (PIR) processes.Ensure proper documentation and adherence to SLAs, escalation paths, and governance protocols.Professional & Technical Skills: Must-Have Skills: 3+ years of hands-on experience in Critical / Major Incident Management.Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.Strong decision-making skills and the ability to remain composed under stress.Excellent verbal and written communication skills for engaging with stakeholders at all levels.Good-to-Have Skills: Knowledge and experience in Service Integration and Management (SIAM).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.Experience working in large-scale enterprise or multi-vendor environments. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your day will involve applying your expertise in various technologies and methodologies to support clients and projects, ensuring that the software solutions meet the required standards and specifications while collaborating with team members to drive project success. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with client expectations. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management and Angular.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to configure and customize ServiceNow applications to meet business needs.- Familiarity with integration techniques and tools for ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- Additionally candidate must have Angular experience.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities:- Ensure standardized ITIL v3-based procedures for efficient incident handling- Minimize client service impact and identify operational improvement opportunities- Act as central communication point during Major Incidents- Handle user/client escalations; trigger functional and management escalations as needed- Lead and participate in Incident Management meetings and SRT bridge calls- Monitor and drive key metrics:ticket hopping, backlog, reopen rates, and aging tickets- Promote service management best practices and process standardization- Ensure adherence to incident management processes across support teams- Track SLA compliance and generate KPIs and management reports Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of IT service management frameworks such as ITIL.- Experience with incident response and escalation procedures.- Ability to analyze and resolve complex technical issues.- Familiarity with service monitoring tools and technologies.- Certification:ITIL V3 Foundation certified- Process Knowledge:Familiar with Problem, Change, and Event Management- Communication:Strong communication skills across all organizational levels, including senior stakeholders- Multitasking:Capable of handling high-priority and competing tasks effectively in a 24x7 environment- Work Style:Self-driven, resourceful, and effective both independently and in team settings Additional Information:- Experience:Minimum 12 years in Critical Incident Management- Location:Bengaluru (Work from office 1 day per week)- No fixed weekends off- Rotational shifts:every 2 weeks or monthly- US holidays (No Indian Holidays) Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of service management processes to enhance service delivery.- Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical skills to assess incidents and determine appropriate resolutions.- Experience with IT service management tools and frameworks.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with incident response protocols and best practices. Additional Information:- The candidate should have minimum 2 years of experience in Critical Incident Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education