4446 Problem Management Jobs - Page 49

Experience in Application Support along with UNIX knowledge Java understanding for troubleshooting and debugging Experience in different cloud environments Azure GCP and AWS Basic Knowledge on Web server, Windows, and AIX server Decent experience or knowledge in WAS Handle the bridge calls Person should be really willing to take up challenging tasks and interact with the customers Log analysis Java and Dot net Java/Heap size or Hung threads or Memory dumps and trouble shooting Excellent communication and interpersonal skills Should be an excellent team player Works closely with On shore Service Management teams to ensure timelines are being met Highly motivated, self directed, team oriented Customer focused Exposure on Splunk, Dynatrace , ServiceNow and Jenkins tools Exposure and C competency in Change and Incident/Problem Management Processes as per ITIL framework

Job Summary: We are seeking a highly skilled Team Leader Intelligent Infrastructure Services to lead and manage a team responsible for designing, implementing, and supporting next-generation infrastructure solutions. The role involves overseeing operations, ensuring service availability, driving automation, and delivering innovative infrastructure solutions that align with business objectives. Key Responsibilities: Lead and manage a team of infrastructure engineers/analysts to deliver IT infrastructure services. Oversee the implementation, monitoring, and maintenance of intelligent infrastructure solutions (cloud, hybrid, on-prem). Drive automation, optimization, and monitoring of IT infrastructure to improve performance and reduce downtime. Ensure high availability, scalability, and security of infrastructure services. Collaborate with cross-functional teams to align IT infrastructure with business requirements. Manage incidents, problems, and change requests while ensuring SLA adherence. Conduct root cause analysis and provide permanent fixes for recurring issues. Stay updated on emerging technologies and recommend improvements for infrastructure modernization. Prepare and review technical documentation, SOPs, and knowledge base articles. Mentor, coach, and upskill team members for technical and professional growth. Manage vendor relationships and evaluate new infrastructure products/solutions.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

You are a highly experienced IT Service Delivery Manager with proficiency in the French language. In this role, you will serve as the primary point of contact for clients in French-speaking regions, ensuring effective communication and meeting their needs efficiently. Your responsibilities include managing client relationships, aligning service strategies with production goals, and implementing process improvements to enhance efficiency and quality. With over 10 years of experience, including at least 8 years in IT Outsourcing and Services, you bring a solid understanding of IT service delivery processes. Your fluency in French, along with excellent communication skills in English, enables you to work independently and collaborate effectively with teams. Possessing a B2 Certification or above is preferred, and having a good understanding of technology in Systems is advantageous. Your expertise in IT Services Management includes ensuring services and support processes align with customer needs, maintaining efficiency, quality, and cost-effectiveness. You excel in managing customer relationships, addressing service-related issues, and ensuring compliance with industry regulations and standards. Additionally, you are proficient in incident recovery, problem management, resource allocation, and SLA management. As a team manager, you focus on motivating individuals, building teamwork, and developing the technical and personal skills of team members. You strive for employee retention, motivation, and training, while also grooming individuals for career progression within set timelines. Your personal management skills demonstrate a commitment to excellence and continual improvement. You actively contribute to the account's development and recommend process enhancements. Additionally, you participate in governance meetings, QA coordination, and monthly reviews, ensuring effective communication with outside contacts and vendors. Your educational background includes a minimum qualification of an Engineer or MBA, with desired certifications such as MCSE/CCNP or equivalent technical certifications. Fluent in both written and spoken French, your excellent communication skills enhance your ability to build strong client relationships and deliver exceptional service. Overall, as an IT Service Delivery Manager with French language proficiency, you play a crucial role in maintaining client satisfaction, driving continual improvement in service delivery, and ensuring operational excellence within the organization.,

The Applications Support Senior Analyst position at Citi requires a seasoned professional with in-depth disciplinary knowledge to contribute to the development of new techniques and processes. As a key member of the team, your role will involve integrating subject matter expertise within a defined area, ensuring the coordination and contribution to the objectives of the function and overall business. Your responsibilities will include evaluating complex issues, providing technical and business support for users of Citi applications, and driving stability and efficiency improvements to help the business succeed. You will be responsible for maintaining application systems in the daily operations of the firm, managing and supporting applications and their operating environments to meet service level expectations. Your role will involve performing start of day checks, continuous monitoring, and regional handovers, as well as developing and maintaining technical support documentation. You will also be expected to assess risks, escalate production issues, and participate in application releases from development to deployment into production. As an Applications Support Senior Analyst, you will play a critical role in ensuring the quality of work provided by yourself and others, impacting your team and closely related work teams. Your ability to exercise independence of judgment, act as a Subject Matter Expert (SME) to senior stakeholders, and provide evaluative judgment in complicated situations will be crucial to your success in this role. Additionally, you will be expected to communicate effectively with various stakeholders, exchange complex information, and serve as an advisor or coach to new or lower-level analysts. To qualify for this position, you must have 8-12 years of experience in an Application Support role, with strong hands-on experience in UNIX and SQL. Expertise in monitoring/batch scheduling tools like ITRS, Autosys, and Service NOW is required, along with knowledge of programming languages like Java/Python. Candidates with experience in installing, configuring, or supporting business applications, as well as demonstrated analytical skills and effective communication abilities, will be preferred. You will be expected to operate with a limited level of direct supervision, exercise autonomy, and assess risks when making business decisions to safeguard Citigroup, its clients, and assets. Your ability to drive compliance with applicable laws, rules, and regulations, apply sound ethical judgment, and escalate control issues with transparency will be essential in this role. If you are looking for a challenging opportunity to make a significant impact within a dynamic and collaborative team environment, we encourage you to apply for the Applications Support Senior Analyst position at Citi. Education: - Bachelors/University degree or equivalent experience,

As a senior manager of the network operations team in India, you will lead a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. Your team's responsibilities include monitoring and managing the physical network infrastructure across all data centers and regions to ensure high service availability, meeting business needs, service level agreements (SLAs), and ensuring customer satisfaction and service excellence. The ideal candidate for this position will have experience in leading and managing network engineers in a large organization. You should be able to collaborate effectively with cross-functional teams, including network engineers and other technical groups. Demonstrated experience in managing cloud network operations or global network deployments is essential. You must be comfortable supporting distributed systems that interact with various services and thrive in a collaborative, agile environment. Providing direction and mentorship to your teams, as well as conducting performance calibrations, will be part of your responsibilities. If you thrive in a fast-paced environment and are eager to be an integral part of a talented team, we invite you to join us! Roles and Responsibilities: - Lead and expand the network operations center in India, overseeing a team of network engineers supporting 24x7 network operations of Oracle's Cloud Infrastructure. - Develop a team of highly skilled network operations engineers. - Ensure the operational health of the network infrastructure, maintaining high service availability to meet business needs and customer satisfaction. - Establish appropriate coverage to meet business needs, SLAs, and ensure excellence in customer service and satisfaction. - Develop, implement, and refine network operations procedures, standards, and policies to align with best practices and SLAs. - Continuously improve incident and problem management procedures to enhance network operations and address triage, response, resolution, escalation, and communication. - Implement processes for Change Control/Management Procedure to control and coordinate changes in the production environment. - Collaborate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages. - Establish a NOC performance measurement framework to provide feedback and scoring for team members on communication and technical skills. - Analyze capacity reports and performance metrics, identify trends, process improvement opportunities, and staff training needs to enhance results. - Encourage the communication of new ideas, solutions, suggestions, and problems for review and implementation. - Participate in continuous learning and professional development. Mandatory Qualifications: - 10+ years of experience in delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider). - 5-10 years of experience in an engineering and operations management role. - Experience in technical leadership and management roles. - Experience in driving hiring, onboarding new engineers, and ongoing performance management. - Strong organizational, verbal, and written communication skills. - Experience with large data sets and data-driven analytical decision-making. - Ability to influence product roadmap direction, features, and priorities. - Project planning, tracking, and execution using appropriate tools. - Bachelor's degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or related field. Preferred Qualifications: - Prior experience with large-scale cloud network infrastructure and data center operations.,

As a Technical Solution Analyst, your primary responsibility will be to conduct investigations on front-end applications. This will involve tasks such as capturing information, utilizing fix tools, shadowing end users, and testing workflows both internally and externally. You will also employ backend techniques such as gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators will be crucial. Additionally, you will be responsible for documenting notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity will be key, as you strike a balance between client and business needs. Collaboration among and across teams is essential to ensure that issues are addressed by the appropriate individuals. We welcome candidates from diverse backgrounds to apply. **Responsibilities:** **Basic Qualifications:** - A minimum of four years of related work experience and a bachelor's degree in computer engineering, computer science, information systems, software engineering, or a related field. **Preferred Qualifications:** - 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. - Knowledge of SQL. - Ability and readiness to work during the shift from 5:30 PM to 2:30 AM IST. - Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees should be prepared to work different shifts and provide on-call support. We encourage candidates from all backgrounds to apply. Proficiency in SQL is a must. **About Us:** As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address current challenges. With partnerships across various industries, Oracle continues to adapt and succeed after over 40 years of evolution by upholding integrity. At Oracle, we believe that true innovation thrives when everyone has the opportunity to contribute. We are dedicated to fostering an inclusive workforce that creates opportunities for all. Oracle careers offer access to international opportunities where work-life balance is prioritized. We provide competitive benefits that are fair and consistent, along with flexible medical, life insurance, and retirement options. Our employees are encouraged to engage with their communities through volunteer programs. We are committed to including individuals with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodation for a disability, please reach out to us by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring the interoperability between the ERP platform and other software applications within a complex technology ecosystem by leveraging your expertise in Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions. Your primary responsibilities will include supporting business usage of the Oracle Fusion platform, providing technical support to ensure timely delivery of critical processes, business milestones, and SLAs, as well as incident management services to Finance business users. You will use the ITIL framework to deliver consistent, efficient, and stable services to stakeholders and users, ensuring that change and problem management processes are followed correctly. In addition, you will develop relationships with key stakeholders in Finance and Engineering teams to ensure timely delivery of business deliverables, support and maintain data collation and reporting processes, monitor and analyze the performance of technical processes for improvement opportunities, and train end-users on support model processes. To be successful in this role, you should have at least 10 years of relevant experience in implementing Oracle Financials/Support with a minimum of 5 years" experience in Oracle Fusion. A strong understanding of database structure for ERP/Oracle Cloud (Fusion) is essential, along with a solid background in IT application support management or IT service management in large financial services organizations. Excellent analytical, problem-solving, and troubleshooting skills, effective stakeholder engagement, and the ability to work collaboratively with cross-functional teams are also key requirements. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, along with preferred qualifications such as global experience, banking or financial services industry experience, and ITIL Foundation certification or strong working knowledge of the ITIL framework and its processes. Joining LSEG means being part of a dynamic organization of 25,000 people across 65 countries, where you will be valued for your individuality and encouraged to bring your true self to work. The company fosters a collaborative and creative culture, where new ideas are encouraged, and sustainability is a key commitment across the global business. As part of LSEG, you will play a critical role in re-engineering the financial ecosystem to support sustainable economic growth, including the transition to net zero and the growth of the green economy. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives, making it an ideal workplace for individuals looking to make a meaningful impact in the financial industry.,

The role of Service Desk & Tier 1 Engineer involves providing first line technical support to GTTs customers globally. You will be handling a diverse range of Information and Communications Technology (ICT) products and services, diagnosing and resolving customer incidents and requests efficiently. Additionally, this role involves various administrative tasks. On a daily basis, you will collaborate with different teams including NMC, Tier 1,5, Tier 2, Tier 3, and Carrier Management. Reporting to the Manager, Service Assurance, you will be responsible for logging incident details, categorizing and prioritizing them, investigating and diagnosing using approved tools, resolving incidents within scope, and escalating complex issues to higher technical teams or external support when necessary. You will also be in charge of engaging external technical support for on-site assistance, following up on incident resolution progress, escalating managerial issues, communicating effectively with customers about incident status, maintaining the Configuration Management System, and ensuring exceptional customer service standards are met. Furthermore, you will provide feedback for process improvement, identify the need for Problem Management for recurring incidents, adhere to Service Operations processes and associated metrics, actively participate in meetings, conduct customer satisfaction surveys, mentor junior staff, and act as a technical escalation point. In summary, as a Service Desk & Tier 1 Engineer, your role is crucial in delivering high-quality technical support to customers, ensuring efficient incident resolution, maintaining effective communication, and contributing to continuous improvement within the team.,

You will be responsible for supporting and enabling the business by defining, developing, integrating, supporting, and implementing IT solutions. This includes working on new applications, enhancements, and modifications to existing systems in alignment with the business strategy and initiatives. To qualify for this position, you should have at least an Associates Degree in information systems or computer science, or equivalent experience. A minimum of 2 years of professional experience in systems application support is required. Given the sensitive nature of the responsibilities involved, a high level of integrity is essential. You must possess a strong understanding of the importance of excellent customer service and service delivery. Additionally, excellent organizational, analytical, team building, and communication skills are necessary for this role. The ability to work in a fast-paced environment and collaborate effectively with others in a team setting is crucial. Required skills for this position include proficiency in Progress 4GL programming, QAD Reporting Framework, and one of TailorPro or ICT. Beneficial skills include being proficient in key Business systems used by Autokiniton such as QAD, Qxtend, EAM, EAGLE, OnBase, QMS, SRM, and Campfire. Experience in CyberQuery Report Writing, PowerApps, PowerBi, as well as familiarity with ITIL, Incident Management, Problem Management, and Change Management will be an added advantage.,

As a Senior Associate in the Data, Analytics & Specialist Managed Service Tower at PwC, with 6 to 10 years of experience, you will be part of a team of problem solvers addressing complex business issues from strategy to execution. Your responsibilities at this management level include utilizing feedback and reflection for personal development, being flexible in stretch opportunities, and demonstrating critical thinking skills to solve unstructured problems. You will also be involved in ticket quality reviews, project status reporting, and ensuring adherence to SLAs and incident, change, and problem management processes. Seeking diverse opportunities, communicating effectively, upholding ethical standards, demonstrating leadership capabilities, and collaborating in a team environment are essential aspects of this role. You will also be expected to contribute to cross competency work, COE activities, and manage escalations and risks. As a Senior Azure Cloud Engineer, you are required to have a minimum of 6 years of hands-on experience in building advanced Data warehousing solutions on leading cloud platforms, along with 3-5 years of Operate/Managed Services/Production Support Experience. Your responsibilities will include designing scalable and secure data structures, developing data pipelines for downstream consumption, and implementing ETL processes using tools like Informatica, Talend, SSIS, AWS, Azure, Spark, SQL, and Python. Experience with data analytics tools, data governance solutions, ITIL processes, and strong communication and problem-solving skills are essential for this role. Knowledge of Azure Data Factory, Azure SQL Database, Azure Data Lake, Azure Blob Storage, Azure Databricks, Azure Synapse Analytics, and Apache Spark is also required. Additionally, experience in data validation, cleansing, security, and privacy measures, as well as SQL querying, data governance, and performance tuning are essential. Nice to have qualifications for this role include Azure certification. Managed Services- Data, Analytics & Insights Managed Service at PwC focuses on providing integrated services and solutions to clients, enabling them to optimize operations and accelerate outcomes through technology and human-enabled experiences. The team emphasizes a consultative approach to operations, leveraging industry insights and talent to drive transformational journeys and sustained client outcomes. As a member of the Data, Analytics & Insights Managed Service team, you will be involved in critical offerings, help desk support, enhancement, optimization work, and strategic advisory engagements. Your role will require a mix of technical expertise and relationship management skills to support customer engagements effectively.,

As a Networking I NOC (Network Operations Center) professional, you will play a crucial role in the end-to-end lifecycle management of our customers" network infrastructure. Your responsibilities will include monitoring, troubleshooting, incident management, change management, problem management, as well as installs/decommissioning. You will be tasked with analyzing and resolving issues related to network devices such as routers, firewalls, switches, wireless access points, and LAN/WAN connections. Your primary duties will involve responding to alerts and incidents regarding network issues, conducting remote testing to validate alerts, and guiding customers through initial troubleshooting to isolate network problems. Additionally, you will be responsible for reporting issues, initiating trouble tickets with vendors, and coordinating communication updates with customers and vendors according to SLAs. Furthermore, you will collaborate with field engineers and vendors to resolve hardware, configuration, and software issues during site visits. You will escalate complex issues to Level 2/3 support, provide implementation support for change management activities, and offer analytical assistance for problem management tasks. Proficiency in networking concepts like TCP/IP, TCP dump, network management, and troubleshooting network problems will be essential for this role. To qualify for this position, you should have 1-3+ years of technical experience in corporate IT operations, knowledge of Routing & Switching, and strong communication skills. Familiarity with Internet Service Providers, network cabling, classification, and topology, as well as professional training and certification in data networking from leading vendors such as Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, or Palo Alto, will be advantageous. Strong writing skills for documentation purposes are also required to excel in this role.,

The role requires in-depth knowledge and hands-on experience in Major Incident Management, Change Management, and Problem Management. You will collaborate closely with technical resources and Team leaders to ensure and maintain globalization strategies. Identifying opportunities for enhancing business operations through more effective utilization of IT resources will be a key responsibility. You will contribute to defining and developing worldwide operating procedures and standards, as well as preparing process proposals to enhance IT environment efficiency and performance. The role demands the ability to see initiatives through to launch/implementation with a high level of quality and attention to detail. Your experience in service management, process development, and IT operations will be crucial. Excellent interpersonal and customer service skills are required, along with in-depth knowledge of industry best practices and service delivery standards. Strong team spirit, communication skills, organizational skills, and problem-solving abilities are essential. You should be able to communicate complex business challenges in a non-technical and simplified manner, create and manage monitoring dashboards/presentations, evaluate service performance, and modify SLA patterns to resolve operational issues. Working under tight deadlines, self-motivation, and taking responsibility are key traits for this role. You should be ITIL 4 Foundation certified with experience in leading multicultural, worldwide teams and successfully evolving IT processes. A BS/BA degree or relevant work experience is required, along with strong English written and verbal skills. Your responsibilities will include playing a pivotal role in maintaining and evolving a modern, mature, and robust IT Service management function. This involves working closely with the ITSM team, other IT groups, and value stream owners to enforce and evolve processes, as well as providing high-quality support to the end user community. You will help resolve end user/service escalations and assist the business in achieving its goals.,

As a Manager in the Access Services BizOps team at Mastercard, you will play a crucial role in solving problems, enhancing our CI/CD pipeline, and spearheading DevOps automation and best practices. We are seeking an individual who thrives on troubleshooting, excels in CI/CD processes, and is dedicated to automating tasks to streamline operations. Your primary focus will be on driving the DevOps transformation at Mastercard by advocating for change and setting high standards across various departments. Your responsibilities will involve collaborating with development, operations, and product teams to prioritize requirements and cultivate strong relationships. Your experience in automation, operational efficiency, and team leadership will be instrumental in achieving our goals. Your mission as a business operations leader will be to ensure the readiness of our platform for production. This entails working closely with developers to design, implement, and support technology services while upholding operational standards such as system availability, performance monitoring, self-healing capabilities, and deployment automation. By emphasizing a proactive approach and aligning operational needs with customer-centric priorities, you will contribute to maximizing the value of our applications. In this role, you will be responsible for managing a global support team, overseeing infrastructure support operations round-the-clock, and driving strategic initiatives with long-term business implications. Your ability to recruit, develop, and retain talent, along with your expertise in change management, will be vital for the success of our operations. Additionally, you will lead incident and problem management efforts, identify root causes, and implement effective solutions to maintain operational efficiency. To qualify for this position, you should hold a BS degree in Computer Science, Engineering, or a related field, along with experience in global operations management. Knowledge of security protocols, middleware technologies, and network principles will be advantageous. Strong leadership skills, the ability to drive innovation, and a commitment to aligning operational strategies with business objectives are essential for this role. As a member of the Mastercard team, you will uphold our corporate security responsibilities by adhering to security policies, safeguarding sensitive information, reporting any security breaches, and participating in mandatory security training sessions. Your dedication to information security and commitment to excellence will contribute to the overall success of Mastercard's operations.,

The role of an Application Management Support professional involves providing technical support, troubleshooting, user guidance, and collaborating with IT teams to ensure smooth application operations. As an Application Management Support professional, you will be responsible for offering first-line support to end-users facing application-related issues, diagnosing technical problems, and escalating complex issues to senior teams when necessary. Your duties will include monitoring the health and performance of the application system, documenting incidents, and collaborating with various teams to address issues promptly. You will play a crucial role in maintaining application documentation, tracking issues, and ensuring optimal application performance. Your responsibilities will also include working with end-users to gather information for troubleshooting, prioritizing incidents, and escalating issues as needed. Additionally, you will be involved in system monitoring, maintenance, and collaborating with technical teams to implement necessary patches, updates, or configurations to enhance functionality. To excel in this role, you are expected to have at least 8 years of experience in application support or IT helpdesk, along with a solid understanding of common business applications. Proficiency in software application troubleshooting, familiarity with helpdesk ticketing systems, and knowledge of SQL queries and database systems are desirable skills. Experience with cloud-based applications and excellent communication, problem-solving, and analytical skills are essential for success in this position. If you have experience in providing support for enterprise applications, it would be considered a plus. Your ability to work well under pressure, manage multiple priorities, and maintain a customer-focused attitude will be critical in resolving issues efficiently and effectively. By leveraging your technical expertise and soft skills, you will contribute to the seamless operation of software applications within the organization.,

You will be joining Accenture as a Service Delivery Ops Senior Analyst, a global professional services company known for its expertise in digital, cloud, and security services. With over 40 industries under our belt, we provide Strategy and Consulting, Technology, and Operations services to clients in more than 120 countries. As part of a team dedicated to Learning Experience Design & Development, your role as a Technical Architect involves supporting the creation and delivery of training solutions for external clients. Your responsibilities will include engaging in Talent Development-Architect Knowledge Management (KM), which focuses on capturing, organizing, and disseminating an organization's intellectual assets to enhance decision-making, innovation, and collaborative problem-solving. To excel in this role, you should possess strong written and verbal communication skills, along with a background in Information Technology, Computer Science, Physics, or Mathematics, coupled with at least 7 years of experience in the learning industry. As a Technical Architect, you will need to showcase critical thinking and problem-solving abilities while working within a small team to develop web or app-based solutions using various authoring tools and development languages. You must have a comprehensive understanding of tools such as Articulate 360, Lectora, Captivate, Flow 2, GOMO, HTML5, CSS3, JavaScript, and XML. Additionally, experience in mobile platform development, software quality assurance practices, and documentation creation are essential. Furthermore, you will be expected to have familiarity with SCORM standards, JavaScript libraries, MS Power Platform, SharePoint technology, and automation within the learning domain. Your role will involve translating business requirements into product offerings, conducting integration testing, creating job aids, and onboarding the content development team on tools and processes. Collaboration with the instructional design and media teams is crucial for providing tailored solutions, while staying updated on new technical solutions aligned with client needs and company strategy. In summary, your role as a Technical Architect at Accenture will require you to leverage your technical expertise to support the Learning Experience Design & Development team in delivering innovative training solutions to external clients, contributing to the growth and success of the organization.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP BW Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP BW across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 3-5 years of experience in one or more areas within SAP BW, preferably with global clients. Responsibilities include providing support for SAP BW module incidents, delivering application development or enhancement work, implementing ITIL methodologies for application management services, understanding business needs, and ensuring efficient processes. You should also possess cross-functional communication skills and the ability to work with minimal guidance in a time-critical environment. Ideally, you'll also be well-versed in BW processes such as data modeling, data warehouse, data extraction, transformation, loading, and query design. Experience in ETL concepts, database management, SQL, and SAP Certification in SAP BW is a plus. Your responsibilities will include providing day-to-day Application Management support for SAP Applications, collaborating with stakeholders to gather requirements, developing and maintaining documentation, handling change requests, defect resolution, keeping abreast of industry trends, and providing off-hours support as needed. What We Look For: - A team of people with commercial acumen, experience, and enthusiasm to learn new things in a fast-moving environment. - An opportunity to be a part of a market-leading, multi-disciplinary team of 250+ professionals. What working at EY offers: - Support, coaching, and feedback from engaging colleagues. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

The Group IT Change Manager will design and deliver a global IS Change Management process, working with global IT leaders to ensure it is fit for purpose, measurable, and operational. This role involves leading the Change Advisory Board (CAB) and driving process efficiency and effectiveness improvements. You will own and lead the delivery of a global Change Management process based on ITIL best practices, ensuring it is fit for purpose and operational. As the Chair of regular CAB meetings, you will ensure timely decisions on normal and emergency changes. It will be your responsibility to set up and report on agreed KPIs and metrics to measure the effectiveness of the Change Management process. As the Group IT Change Manager, you will ensure the continued maturity of Change Management through stakeholder feedback and KPI/metrics review. You will drive process efficiency and effectiveness improvements through continual improvement and the use of standard change requests. Collaborating with key IT partners to ensure third-party changes are logged and reviewed effectively will also be part of your role. Conducting change reviews to capture lessons learned from failed, emergency, and other periodic changes, ensuring actions are logged and tracked, will be essential. You will work towards seamless integration between processes such as Incident and Problem Management to ensure process efficiency and effectiveness. Providing process documentation, training, and consultation to support governance, compliance, and understanding of Change Management across the global IT community will be crucial. Managing complex stakeholders and leading initiatives across multiple functions and teams to ensure global compliance with the Change Management process across the IS community will also be part of your responsibilities. The ideal candidate for this role will possess an ITIL Intermediate certification or relevant Change Management qualification and experience. You should have the ability to self-organize, proactively initiate work actions, and support others in driving actions to completion. Strong analytical skills, excellent communication abilities, and the capacity to lead IT Change Management for a global organization are vital for this position. In summary, the Group IT Change Manager role at Spirax Group is a key position responsible for designing, implementing, and optimizing global Change Management processes to ensure operational efficiency and effectiveness across the organization.,

As a skilled professional in the field of B2B integration and client support, you will be expected to demonstrate exceptional customer interaction abilities. Your role will involve engaging with clients and internal stakeholders in a courteous and professional manner, ensuring a customer-centric approach. You must possess strong verbal and written communication skills, with proficiency in English and knowledge of French being an additional advantage. Your responsibilities will include managing client requests efficiently, prioritizing tasks effectively amidst changing requirements, and ensuring timely responses to emails and messages to meet service level agreements. Collaboration with team members and leadership to address issues promptly and prevent delays is crucial to maintaining operational efficiency. The ideal candidate for this position should be adept at multitasking, capable of working with minimal supervision, and exhibit a proactive attitude towards problem-solving. Strong incident management, problem management, and change management skills are essential for effective resolution of issues and continuous improvement. In terms of technical skills, you should have a minimum of 2-3 years of experience working with Sterling B2B and file gateway channels, particularly Sterling Integrator. Proficiency in Mainframe tools such as JCL, Scheduling (Zeke), and REXX would be advantageous. Your expertise in data integration, exchange, and mapping using Sterling B2B & File share Gateway is crucial for successful project execution. Additionally, you should have a strong understanding of EDI transport protocols like FTP, SFTP, FTPS, AS2, and Web Services. Proficiency in debugging and logging, experience with Unix-based operating systems, and database management skills in Oracle and SQL Server are also required. Knowledge of SSH key authentication, Connect:Direct (within Sterling), and routing templates will be beneficial for this role. Furthermore, the ability to create and maintain system documentation, provide support for existing B2Bi applications, troubleshoot issues, implement modifications and enhancements, and ensure the smooth functioning of tools and web services are key aspects of this position. A positive team player with a quick learning ability and a proactive approach to challenges will thrive in this dynamic work environment.,

You will be playing a crucial role in advancing Digital Shop Floor technologies, collaboration, and leadership across the organization, with a specific focus on automation systems used in vaccine, biologics, and small molecule manufacturing processes worldwide. Your responsibilities will include providing technical guidance globally, leading sub teams, implementing proof of concepts, and consulting on various solutions. Additionally, you will support site operational teams in overcoming day-to-day challenges related to lifecycle management. Collaboration with business stakeholders, IT technical staff, and other engineering groups will be essential to ensure high operational efficiency of key assets. You will also work closely with suppliers to establish a cohesive technology roadmap. Your primary focus will be on building automation systems (BAS) utilized in the production of key products across different manufacturing areas. Reporting to the Product Owner, you will need to have a Bachelor's Degree in Engineering or equivalent, along with a minimum of 5 years of experience in manufacturing automation. Direct experience in implementing Siemens Desigo CC Management Level and automation level systems is required, as well as knowledge of industrial cyber-security best practices for ICS systems. Effective communication skills, the ability to work in global teams, and a demonstrated understanding of GMP validation life cycle are also essential. Preferred skills for this role include strong working experience with Siemens Desigo CC, familiarity with other BAS systems like Schneider and Honeywell, knowledge of data exchange protocols, and experience in pharmaceutical facilities operations or project delivery. An in-depth understanding of System Development Life Cycle (SDLC) and IT infrastructure topics influencing control system implementations will be beneficial. Any additional experience in areas such as Virtualization, Thin Clients, Windows server, and IT monitoring systems will be considered a plus. The position may involve up to 10% travel globally. If you meet the qualifications and are interested in this opportunity, please apply before the job posting end date on 09/12/2025.,

As a Head of Cyber Service Resilience at HSBC, you will be responsible for leading the production support, problem management, and hygiene management for Cybersecurity's technology services and tooling across the bank. Your role will involve ensuring the timely resolution of IT incidents, conducting thematic assessments for continuous improvement, and driving vulnerability remediation. You will lead communities of practice for Cyber IT Service Owners and drive observability practice for technology services across the bank. Additionally, you will be in charge of endpoint agent lifecycle management and developing a team of experienced engineers to meet strategic aims. Collaboration with Capability Engineering teams for new product support and maintaining service levels will also be a key aspect of your role. The ideal candidate for this position should have at least 18 years of relevant experience in technology leadership roles, with a strong background in production support, incident management, and problem management. Experience in automation tools, cybersecurity technologies, and risk and control management is essential. Strong leadership skills, stakeholder management, and the ability to thrive in fast-paced corporate environments are also required. Join HSBC to make a significant impact on cybersecurity practices and contribute to the bank's global technological advancements. Visit www.hsbc.com/careers to explore this exciting opportunity and take the next step in your career with HSBC Technology (India) Private LTD.,

The Tech Lead, Systems Support at Fiserv serves as the primary point of contact for Business Unit Managers seeking operational support for Fiserv BI solutions. In this role, you will be responsible for providing customer service and addressing the needs and requirements of managers. Building and maintaining excellent relationships with various managers across the organization is crucial as you act as the bridge between business and technical support. As a higher-level associate, you are expected to guide and coach team members with less experience. You will handle more complex cases from customers, thereby enhancing the team's capabilities. A minimum of 3 years of experience in customer service, technical support, or account management is required, along with knowledge of the banking industry. Proficiency in operating systems like Mainframe, ITIL practices such as Incident Management, Change Management, and Problem Management is essential. Experience in similar roles related to application/database support is highly desired. Strong problem-solving skills to analyze incidents and identify root causes, meticulous documentation of incidents and resolutions, and effective collaboration with cross-functional teams are key aspects of this role. At Fiserv, we are committed to promoting diversity and inclusion in the workplace. To apply for this position, please use your legal name, complete the profile, and attach your resume. We do not accept resumes from agencies without prior agreements, and Fiserv will not be responsible for any fees associated with unsolicited submissions. Be cautious of fake job postings claiming to be from Fiserv and ensure that all communications come from legitimate Fiserv email addresses. Thank you for considering employment with Fiserv.,

You should have good functional knowledge in standard SAP Production modules and their integration with other SAP modules. Your expertise should include the following relevant solution capabilities for the product: - Master Planning PP-MP - Demand Management (PP-MP-DEM) & Long Term planning (PP-MP-DEM) - Capacity Planning (PP-CRP) - Material Requirements Planning (PP-MRP) - Repetitive Manufacturing (PP-REM) - Production lot planning/individual project planning - Assembly to order (LO-ASM) - Production Planning for Process Industries (PP-PI) It is important for you to be familiar with manufacturing processes and be comfortable with components of SAP PP such as BOM (PP-BD-BOM), Production version, Work Center, Routings, Production Planning Cycle, and the concerned dataset (table structure). You should have experience working on integrated systems and be comfortable with monitoring interfaces and applications. Additionally, you must be familiar with working on heavily customized objects. A basic understanding of SAP ABAP along with debugging skills would be a plus. You should have experience working in Project and Application Support Services in an end-user facing position. Familiarity with Incident Management and Problem Management, as well as an understanding of business priority and criticality, is necessary. You should have also worked on Change Management processes. A minimum of one year of experience in support or customer service is required. Please note that this job description is referenced from hirist.tech.,

Join us as a Senior Application Support Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a Mainframe Senior Application Support Analyst, you will be accountable for UKBA and Customer System & Risk production support, follow-the-sun mode with a focus on excelling in the service we provide to our colleagues and customers. You will be providing incident and problem management across the UKBA and Customer System & Risk Services, meeting the Bank's SLA for incident management, joining MIM calls, and supporting 24 x 7 x 365 systems. To be successful as a Senior Application Support Analyst, you should have experience with: - Mainframe Skills experience: Good working expertise in Mainframe skills - Cobol, JCL, DB2, IMS DB/DC, and CICS system. - Flexible approach and ability to work under pressure. - Communication and Collaboration: Ability to communicate effectively with cross-functional teams and stakeholders. - Analytical and Problem-Solving Skills: Strong analytical skills to address complex challenges & effective troubleshooter towards production issues in Mainframe environments. - Identify issues & analysis: Must have an understanding of Mainframe logs and the understanding of flow. - System Maintenance: Regularly review system health and Batch jobs, Service first queues - ensuring platform stability. - Good to have knowledge of the REXX tool. - ITIL v3 certified. - Troubleshooting and Issue Resolution: Diagnosing and resolving system, application, and performance-related issues. Some Other Highly Valued Skills Include: - Work experience in incident and problem management/business analysis is strongly desired. - Good analytical investigation techniques. - Own, maintain, and track incidents through their entire lifecycle, Strong Analytical Skills. - Provide 24/7 cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours. - Hands-on and should be able to work independently and if required guide. - Good written & oral communication skills. - Ability to work under own initiative and handle pressure situations. - Good time management skills. - Previous second-line support experience. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role: To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations. Accountabilities: - Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. - Develop the support model and service offering to improve the service to customers and stakeholders. - Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent, and address potential issues and ensure optimal performance. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing. - Analysis of system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front-office-specific support, and stakeholder management. - Identification and remediation or raising, through the appropriate process, of potential service-impacting risks and issues. - Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. - Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations: - Will have an impact on the work of related teams within the area. - Partner with other functions and business areas. - Takes responsibility for end results of a team's operational processing and activities. - Escalate breaches of policies/procedures appropriately. - Take responsibility for embedding new policies/procedures adopted due to risk mitigation. - Advise and influence decision-making within own area of expertise. - Take ownership of managing risk and strengthening controls in relation to the work you own or contribute to. - Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct. - Maintain and continually build an understanding of how your sub-function integrates with the function, alongside knowledge of the organization's products, services, and processes within the function. - Demonstrate an understanding of how areas coordinate and contribute to the achievement of the objectives of the organization's sub-function. - Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. - Guide and persuade team members and communicate complex/sensitive information. - Act as a contact point for stakeholders outside of the immediate function while building a network of contacts outside the team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,