6997 Problem Management Jobs - Page 48

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Title : Delivery Manager Oracle AMS (EBS & Cloud) Experience : 1218 Years Location : [Hyderabad/Remote/Hybrid] Job Type : Full-time / Permanent Department : Application Managed Services Reporting To : Head of Delivery / Practice Director Job Summary : We are seeking an experienced and result-oriented Delivery Manager to oversee and manage multiple Oracle E-Business Suite (EBS) and Oracle Cloud Applications (ERP, SCM, HCM) support engagements. The ideal candidate will be responsible for end-to-end delivery management, stakeholder communication, SLA compliance, and people management across AMS engagements. Key Responsibilities : Delivery Management : Manage delivery of multiple AMS project...

Job Title : Delivery Manager Oracle AMS (EBS & Cloud) Experience : 1218 Years Location : [Hyderabad/Remote/Hybrid] Job Type : Full-time / Permanent Department : Application Managed Services Reporting To : Head of Delivery / Practice Director Job Summary : We are seeking an experienced and result-oriented Delivery Manager to oversee and manage multiple Oracle E-Business Suite (EBS) and Oracle Cloud Applications (ERP, SCM, HCM) support engagements. The ideal candidate will be responsible for end-to-end delivery management, stakeholder communication, SLA compliance, and people management across AMS engagements. Key Responsibilities : Delivery Management : Manage delivery of multiple AMS project...

Job Title ServiceNow Sr Developer (5-7 Years) Must Have Experience Experienced in implementation of ITSM, ITOM, ITAM, HRSD, SecOps & BCM solution using industry best practices. Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Experienced in implementation on ServiceNow Discovery, Service Mapping, Event M...

Adheres to internal processes and procedures "Assists in prioritization of problems, incidents and service requests, demonstrating their business understanding by gathering information on business impact and urgency. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities." Communicates status of incidents, problems and escalations to internal and external partners Gathers and analyzes metrics around performance and cost Follows global change management process as needed for restoration...

You are responsible for the analysis and resolution of complex service problems of C-arms. You take on assignments at the customer''s site, especially in the case of particularly difficult problems/customer situations with a high need for expertise. You would need to develop close collaborations with the development team (R&D) and the Field engineers to gain and provide feedback to improve the product. You are responsible for the communication and reporting of critical customer situations via defined processes to the relevant specialist departments and management. You ensure that systematic product problems are identified at an early stage and that corrective measures are initiated as part o...

Youll make a difference by: To provide support for AIS Platform components deployed in production environment and nonproduction environments. L1 support is responsible for incident management, and the first point of contact for customers who report issues. They receive customer queries via MyIT ticket and acknowledge the incident. L1, L2 support will cover Incidents and Standard Service Requests, follow standard documented processes to resolve incidents such as password reset, firewall requests etc. Logging, triaging, prioritizing, tracking, and routing incidents reported by users, customers. General alert monitoring, reporting, and escalations to L3 team. All Production incidents need to be...

Job Description Greetings Everyone What will you do? What are we looking for? The Automation candidate will drive the automation initiative and possess strong knowledge of industry best practices in automation. This position requires a combination of people management and technical expertise, with an emphasis on a QA/Development (SDET) skillset. The role involves automating tests, with limited manual execution, to develop the testing strategy for a given task. The ideal candidate will have a working understanding of interfacing applications, test environments, testing services tools, and methodologies. Responsibilities also include test strategy formulation, decomposing business and technica...

The Manager of Customer Order Management who has the competency to lead the end-to-end order fulfillment process for foreign clients, ensuring timely and accurate processing of orders, maintaining high customer satisfaction, and driving continuous improvement in operations. This role demands strong coordination across internal teams and external stakeholders (clients, customer, logistics, field operations, supplier, vendors, etc.) Qualification : 7+ years of experience in order management, preferably with European clients. Proven track record in improving customer satisfaction and operational KPIs. Excellent communication, analytical, and leadership skills. Successful completion of potential...

Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. P...

Supervise and coordinate daily activities of the data entry team. Ensure accuracy and consistency of data entered into databases or systems. Develop and implement data entry procedures and quality control measures. Train new team members and provide ongoing support and guidance. Monitor performance metrics and generate reports for management. Collaborate with other departments to resolve data-related issues. Maintain confidentiality and security of sensitive information. Identify process improvement opportunities and implement best practices. Bachelors degree in Business Administration, Information Systems, or related field. 3+ years of experience in data entry or data management, with at le...

Operational role working under direct supervision, responsible for daily customer service operations Responsibilities : Maintain daily activities and routines Ensure SLAs are met and proactively work to maintain service quality Candidate must have the below technical exposure or a strong willingness to learn Candidate should be available for 24x7 shifts, including weekends and weekdays Candidates must be ready to adhere to a standard leave policy Excellent communication skills and email etiquette are mandatory

Sr. Customer Service Executive - International Transmission, Voice n Mobile The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of pr...

Time zone : EMEA What you'll do - Responsible for the delivery of the Accounting Service Management function in conjunction with the Client Reporting and Accounting Service Manager - Responsible for setting team objectives and assisting in appraisals alongside the Client Reporting and Accounting Service Manager. - Responsible for undertaking the following Accounting Service Management team tasks: o Ensuring correct accounting methodology information is provided and applied as part of the onboarding process within agreed SLAs. This includes the configuration of Aladdin, VRS and Performance architecture and covers both the new client onboarding process and re-structures of existing client mand...

10+ years of experience in application support, preferably in the financial services or capital markets domain. Minimum 3+ years of hands-on experience with NSE or other exchange trading systems. Experience in leading and mentoring support teams. Required Candidate profile Working knowledge of databases (SQL, Oracle, etc.) Familiarity with ITIL processes, incident/problem/change management. Strong communication skills to interact with internal and external stakeholders

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...

MS Good knowledge on Incident management process overall Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures Should have good knowledge on Problem Management and trend analysis Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics Good communication skills to work with clients with a global presence...

Description: Good knowledge on Incident management process overall Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures Should have good knowledge on Problem Management and trend analysis Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics Good communication skills to work with clients with a globa...

Job Description Summary Principal Engineer combine a high level of technical expertise with sound business acumen and a good understanding of engineering processes. As an AI/ML Principal Engineers, you are part of a formal career path for technical personnel wanting to continue to develop and grow your technical competencies while having increasingly more impact on the business.As recognized experts in specialized fields, you will lead/support projects and initiatives with broad scope and high impact to the business. You will be responsible for major and complex assignments with long-term business implications. This role contributes to the overall strategy and manages complex issues within f...

Description: Knowledge on Linux/Unix Redhat Enterprise Linux 6/7/8/9 , IBM AIX 7.2 and shell script Hardware Management Dell, HP, IBM, Cisco UCS. Data Center Manage, Maintain, Operate - Server Management, DR, DMZ, PROD, DEV, TEST. Server Provisioning / Decommissioning, Server hardening Patch Management Redhat hat satellite Vulnerability management Disk and File system Management User management Redhat pacemaker Cluster Management Reporting Daily, Weekly Monthly Asset Management Server Health checkup management VMware virtualization Performance Management, Capacity Management Utilization Trend Vendor Management RHEL OS upgrade Incident, Problem management and Queue management. Understanding o...

VTOM : Requirements: VTOM administration experience as Level 3 level for complex infrastructure and environment. Ability to schedule jobs, monitor and correct the issues related to backups, applications, file transfers, etc. Handled Priority 1 and critical issues related to VTOM. Extensive hands-on experience in VTOM installation, configuration, and administration skills. Extensive hands-on experience with VTOM batch development skills installing, upgrading, configuring, maintaining, and controlling the Information Assurance (IA) posture of VTOM infrastructure. Must analyze user requirements, procedures, and problems to automate processing or to improve existing job flows and schedules syste...

Summary of Position This Senior Developer is responsible for the technical design, coding and unit testing of the SAP ERP enhancement / modifications. Responsibilities Ownership This position is for a senior developer with experience in enhancement work including the hand over from enhancement/project to support and has the following key responsibilities: Must have ability to work independently with minimal guidance. Demonstrated ability to learn quickly on the job. Willing and able to travel globally when requested or required. Maintenance, enhancement and/or development work of SAP components and those that interface with other applications. Technical analysis, design, code, configure and ...

TransUnions Job Applicant Privacy Notice What Well Bring: The DevOps Engineer is responsible for designing, provisioning, monitoring and maintaining Neustar commercial services. Successful candidate requires experience in systems engineering and cloud automation, be a critical thinker, a scripter with strong coding skills that will be used to automate repeatable tasks. Additionally, the candidate must be highly organized with strong communication skills and a mindset for continuous improvement. Job Duties Responsible for the design, creation, configuration and delivery of cloud infrastructure environments using automation best practices and a proactive strategy. Responsible for automating th...