6997 Problem Management Jobs - Page 46

Description: MS - Transition Mumbai/Bangalore 8+ years of strong experience working on ServiceNow implementations 6+ years of relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written English communication skills Effective time management, team handling and organizational skills Responsibilities Utilize ServiceNow best pr...

Offshore Delivery Manager Manager Operations Infra Total experience:12+ years, Relevant experience:8+ years Overview:The Offshore Delivery Manager is responsible for overseeing the operational aspects of the IT infrastructure and ensuring the timely and efficient delivery of IT services to internal and external stakeholders. This role requires a deep understanding of infrastructure technologies, service management principles, and a strong focus on ensuring service excellence. Skills required:o Proven relevant experience of 8+ years in managing IT infrastructure operations and service delivery in/for a large organization. o Strong understanding of infrastructure technologies, including server...

Description: ServiceNow Catalog Developer (P C) - India (10+ Years experience) - Catalog Focused ServiceNow Developer About The Role :: Provide ServiceNow development with ServiceNow Catalog experience required Responsibilities: Provide ServiceNow ITSM development support meeting client requirements Responsible for the configuration, testing, and deployment of defined ServiceNow TSM functionalities Determine problem areas within existing frameworks and recommend solutions Align manual activities with automated ServiceNow solutions Develop processes with ServiceNow that improve user access and navigation Collaborate with the project manager to establish timelines, specifications, and budget I...

Description: Generic JD:This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers. The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence. Major Responsibilities and Duties Ensure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt Ensure th...

Description: Generic JD About The Role ::A ServiceNow Tester SR is the lead in executing test activities supporting ServiceNow functionality based on business needs. This role works alongside the Test Manager and Developer to execute the lifecycle of test activities. Responsibilities:In addition to complying with Capgeminis professionalism policies, the ServiceNow Developer is responsible for:Execution of Test activities Validating the ServiceNow Platform functionality following the test lifecycle Creating test plans, test cases, and test reports Executing ATF, Unit, System, and User Acceptance Testing Qualifications:3+ years experience developing on the ServiceNow platform Knowledge of test...

Description: Generic JD Responsibilities This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify s...

Description: Mumbai/Bangalore Generic JD What will SREs do? Provide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, compliance Track, audit, monitor and implement on technical work streams Act as portfolio SME (Subject Matter Expert) understand document common components, core functionalities, infrastructure of supported applications Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements Lead in incident management and problem management for applications in scope and RCA Action items fulfillment/...

About The Role :: Responsible for overall coordination of the incident management process for all P1/P2/P3/P4 Site down Incidents. RCA Follow up on DAS, DRAN, ODC Phase SC, IDSC, Femto down Sites Coordinating interfaces between POD, Vendors teams (L1, L2 and L3 team) and SXC operations team Co ordination with L1 /L1.5 Team on Site down Monitoring Detailed RCA Tracking and Analysis Drive all the actions, risks, issues in RAN POD with different Vendors and stakeholders. Investigating assigned problems through to resolution or root cause Coordination of Field visit activities with Vendors and update status with Rakuten Senior Management person. Coordinating actions of others as necessary to ass...

Description: EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis:Ability to listen, analyze and summarize. Awareness of ITIL is mandatory. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication skills WORK EXPERIENCE Pos...

Role Description The role holder will be responsible for providing overall L3 Dynatrace administration support for the team. Qualification & Experience B. Tech / BE 10 + years of relevant experience Delivery of quality, cost-effective infrastructure services in a complex & high availability environment Proven ability to plan and execute workload in a pressurized & dynamic environment. ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines. Skills Required Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situatio...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Should have a good understanding and experience in managing change management processes as per ITIL standards. Should have knowledge and experience using SNOW and Jira tool. Should be able to review and validate the completeness and correctness of the changes created in the queue for approval. Work with stakeholders within the team and extended team who have raised the change or need to participate in the Change. Plan for Pre and Post Change tasks Plan for the team's availability for Pre and Post Change tasks Plan for change meetings as needed. Daily/Weekly/Monthly Change status report including failed change report. Work as part of the current change management team to drive an...

Description: Senior ServiceNow Developer with the following skillset/experience:oCustomer Service (we have 3 CSM instances) oHRSD oUIBuilder This is becoming increasingly more important! oPortal Development Angular/HTML/CSS oStrong JavaScript skills oIntegration skills; integrating SNOW with other apps REST, SOAP or other methods oServiceNow API experience including REST, SOAP and MID server APIs oAutomation configuring automated processes such as workflows (including Flow Designer), business rules and scheduled jobs oPerformance Analytics Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to b...

First point of contact for customer engagement 7x24x365 for day to day support (incident, problem, change, FAQs, etc.) Captures the customer request, performs initial triage, and initiates a ticket with Genesys care if needed. Development/troubleshoot of Genesys Cloud call flows for routing and IVR Write and execute test plans. Proficient with multiple network concepts(LAN, WAN). Must meet response time metrics for tickets, communication, customer feedback, and ticket and change processes.( Custom SLAs ). Works closely with CSM, CTL and Genesys TAM resources. Experienced with Genesys contact center on prem products , Genesys cloudCX, supporting customers through Genesys portal. Experienced w...

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

service now developer 5yrs+ budget:28LPA to 30LPA 5 yrs service developer- exp into service portal-, css certification- optional, intergration and modules can be anything- strong on service portal and integration location:Bangalore / hyderabad / pune / Mumbai / Delhi NCR kochi

Description: ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform. Key Qualifications:Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on ...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Description Mumbai/Bangalore Generic JD What will SREs do? Provide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, compliance Track, audit, monitor and implement on technical work streams Act as portfolio SME (Subject Matter Expert) understand document common components, core functionalities, infrastructure of supported applications Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements Lead in incident management and problem management for applications in scope and RCA Action items fulfillment/o...

Description Primary skills SACM/ServiceNow CMDB Secondary skills Reporting Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Create, update and maintain CI records in ServiceNow CMDB. Perform regular audits for data accuracy and integrity. Collaborate with IT teams to gather information on CIs. Document CI processes, policies, and workflows. Generate reports and dashboards from the CMDB. Assist in incident and change management related to CIs. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Rol...

We are hiring for Infra Project Manager role for Navi Mumbai Location. Please find below JD for our reference. Infra Project Manager Educational Qualification BE/B.Tech(any branch)/ MCA/M.Tech/ MSC IT / MSC CS Work Location - Navi Mumbai, Belapur 24/ 7 Support Environment 6 days a week (Monthly Twice) Banking industry experience (Good tohave) Documents required for BV purpose ( Must have EPFO service history records with supporting documents for past 5 years) About The Role Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like, Linux, AIX, Websphere, Webl...

Mandatory: Experience in configuring ServiceNow ITSM/ITOM modules. Experience using Flow Designer, Integration Hub, spokes and App Engine Studio Experience in integrating third party systems with ServiceNow. Experience in developing ServiceNow scoped applications. Experience in developing Service catalogs, workflows, Catalog scripts, macros etc. Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc. Experience in using ServiceNow REST API, ACLs, data policy, notifications, email scripts etc. Experience in Data load, transform creation and reporting capabilities. Essential : ServiceNow System Admin Certification. ServiceNow Application development cert...

Administer and support Microsoft Identity Manager (MIM) infrastructure, including Service and Portal components. Design, develop, and maintain workflows, management agents, and synchronization rules within MIM. Troubleshoot and resolve issues related to identity synchronization, certificate management, and privileged access management. Implement and manage identity lifecycle management processes such as onboarding, offboarding, and access reviews. Collaborate with security teams to enforce access policies, role-based access control (RBAC), and least privilege principles. Monitor system health, perform regular maintenance, patch management, and upgrades on MIM services. Develop and maintain d...

Job Description: Job Title- Team Manager, AS Location- Pune, India Role Description The Team Manager will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate/Applicants would need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate/Applicants would need to monitor volume inflow and assist in sufficient resource and task allocation in a justifiable manner. Candidate/Applicants would need to ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame. What well offer you As part of o...