4446 Problem Management Jobs - Page 46

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

The Public Health Consultant - Midwifery will be responsible for the following tasks: Key Job Responsibilities: (1) Overall co-ordination of Midwifery activities including training, mentoring and overall support in midwifery initiative implementation; (2) Co-ordination between partner organizations (Government of Rajasthan, Government College of Nursing identified as NMTI or SMTI, Parent Medical College Hospitals, State Nursing Council,?UNFPA, INC as needed); (3) Co-ordination with state government & Directorate of Medical education on developing Midwifery Led Care Units (MLCUs) and skill labs at SMTIs and other sites as needed. Assist in timely procurement of items; (4) To support State Midwifery Task Force in dissemination of state roadmap for roll out of midwifery in the state; (5) Technical assistance in developing operational guidelines for midwifery in the state; (6) Field visits to districts and blocks to monitor integration of Midwives (NPMs) in the health system as per the plan; (7) Periodic oversight for quality midwifery education for daily lectures and clinical duties at NMTI , SMTIs & MLCUs; (8) Support parent hospital of midwifery training institute sites to ensure evidence-based clinical practices and related to values are incorporated, as required; (9) Coordinate with Principals of Midwifery training institute & state to facilitate academic mentoring by IMEs and experienced midwives; (10) State level data collection, support data management process from state and regular feedback to MLCUs and Training institute on performance indicators; (11) Facilitate learning visits to other states to observe the midwifery services; (12) Knowledge management in terms of providing Midwifery and maternal health/ SRH? guidelines to trainers as needed, organizing scientific briefs, advocacy briefs and Audio visual materials on the midwifery program; (13) Support Project Director Maternal Health, Joint Director Training, Jhpiego and?UNFPA?in conducting quality assurance for midwifery; (14) Support Joint Director Training or Assistant Director training with the Administrative?and financial functions related to midwifery; (15) Support State Nursing Council for online portal update of NPM & NPME course; (16) Represent State and Jhpiego in district, state, and National event relevant to Midwifery implementation; (17) Undertake any other related task assigned by the Directorate or?Supervisor; 4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: Qualifications and Experience (1) Applicant must have B.Sc. Nursing is essential with MPH / M.Sc. Nursing will be preferred; (2) Minimum 0-3 years of experience working in public health programs; Skills and Competencies: (1) Excellent communication and capacity-building skills; (2) Proficiency in computer applications, including Excel, Word, and PowerPoint; (3) Good interpersonal abilities; (4) Keen attention to detail and a positive attitude; (5) Ability to handle multiple tasks simultaneously. 5. NATURE OF CONTRACT : The selected candidate shall be engaged as a Consultant on the rolls of SAMS , a third-party payrolling agency, for a full-time consultancy engagement initially offered for a period of Two months. The contract is extendable based on performance and project requirements. It is explicitly clarified that this consultancy engagement does not constitute a promise or guarantee of future employment, with SAMS , or our client, or any other organization associated with the project.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore. Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred).

Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred).

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.In this role, you will be expected to create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Ability to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Bachelor of Pharmacy,Master of Pharmacy

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and refining applications to enhance user experience and efficiency, while maintaining a focus on quality and performance throughout the development lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms and tools.- Familiarity with scripting languages relevant to ServiceNow.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Familiarity with scripting languages relevant to ServiceNow.- Knowledge of ITIL processes and best practices. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of IT Service Management.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience in implementing various IT service management solutions.- Solid grasp of IT infrastructure and network troubleshooting. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching.

Position Summary As the Incident Manager, you will oversee all aspects of the Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. If you have an obsessive focus on troubleshooting, service levels, standardizing processes, meaningful metrics, and enjoy driving continuous improvements, then this is the right opportunity for you. Role and Responsibilities Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Lead, facilitate and coordinate the Incident Management technical bridges to drive incident resolution as quickly as possible. Adhering to policies and procedures. Triage all the appropriate support teams to expedite troubleshooting within a technical bridge and business bridges. Responsible for ensuring all senior roles and accountabilities for assessing business impact and restoring service are represented and prescribed action is implemented Provide frequent and meaningful business/client-centric executive communication to our senior business and technology leaders. Severity (Impact Urgency) and Priority determination based on situational appraisal and extracted information from our partner functions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Work with cross-functional business teams to understand SLAs for reporting. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements/Preferences Must be able to take the initiative and be a self-starter. Must have minimum 3yr experience in Incident manager role with overall experience of minimum 5yrs+ Enterprise major incident command and control experience managing bridges across several IT disciplines to ensure to ensure timely resolutions and proper documentation. Experience with application or infrastructure technical analysis, such as reading logs, alerts, and monitors. Working knowledge of IT infrastructure components: servers, storage, networking, and security. Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Experience gathering incident management process metrics. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience working in a managed services environment with knowledge of vendor governance. Experience with high availability/incident response (on call). Experience in working in a Service Delivery role in a Business-Critical environment. Must have a business/ end user focus with a technical background. Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment. Proficient inMicrosoft Office 365 applications especially in Word, Excel, PowerPoint and Outlook. Fluent in English verbal and written. Some of the soft skills abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone video presence and verbal written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents situations crisis events in a large, complex enterprise environment. Education Requirements Bachelors degree in computer science or related field and a minimum of 4 years of demonstrated in ITSM and/or Information Technology. Or any equivalent combination of experience training, and/or education. 4+ years of work experience

Position Summary Participate in requirements collation, clarification and analysis Participate in design discussions for acquiring better understanding of projects Code the assigned module based on requirements given. Maintain record of daily task/activity Minimum Requirements Must be Proficient in VBA Macros Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, Word, etc Minimum 3 years of work industry experience in any Operations Good Soft skills & Interpersonal skills (verbal & written) are a must.

Position Summary: In this role, you will serve as the single point of contact for customers. You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer satisfaction, service fidelity, and profitability. A thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics is essential. You must quickly identify thenext steps in the problem-resolution process using ITIL practices and proactively identify actions for continuous improvements. This role can be a stand-alone position or part of a dedicated Customer Support Services Team. Key Areas of Responsibility: Client Governance, Service Delivery: Establish an aligned governance model with clients. Maintain daily, weekly, monthly, and quarterly interactions to drive service performance and engagement. Deliver services contract terms throughout the agreement lifecycle. Maintain working relationships with clients and internal organizations and collaborate with stakeholders to deliver world class customer experience Ensure data integrity within NCR systems. Ensure accurate and timely asset entitlement. Manage assets accurate coverage in the ES system Address time & material billing/disputes and ensure designated customer-specific process are followed to ease of collection and dispute management. Metrics to measure : Accuracy of asset entitlement resolve billing/ AR disputes SLA compliance Client KPI targets Achieve CSAT and NPS Targets Frequency of governance meetings 100% Number of service improvements implemented (target: 1 per quarter) Software and Hardware support (Bad actors, Chronic Units, Software Bugs and Compliance) Identify and improve hardware that repeatedly fails to meet quality and performance standards. Work on CI with customer and Internal stakeholders to isolate excessive failure rates. Drive Software Quality or Bugs raised by customers and ensure its deployed successfully within the agreed timelines. Provide general or account-specific bulletin or support to customer engineers to address service quality customer concerns. Identify and report quality issues. Work with responsible stakeholders to ensure resolution. Deliver software support services for specific software products covered under maintenance contracts. Engage fully with the software team. Customer Contract, ProfitMargin Enhancements and Cost Reduction Manage NCR internal customer profit & loss to ensure account profitability. Look for areas or service opportunities to enhance the margins Plugin services leakages, which impact cost/margin/profitability Penalty and Concession negotiations Support and collaborate withbusiness teams (salesPSO/MSO/FSC) Engage fully in contract renewals, services contract management issues, scope of work etc.. Entitlement, AR , Billing AccuracyETB Customer assets are accurately mapped Entitlement target 95% Ensure timely Billing accuracy target 98% Manage billing disputes and AR disputes and keep them in check until resolved SLA Penalties: Ensure service performance data is preserved and Reconciled Customer SLA data is discussed with thecustomer Penalties are negotiated and kept in control CI/VSM practices are used to identify gaps and provide solutions to customer problem Audit and Controls: Identify and report Audit concerns raised by the customer. Work with responsible stakeholders to ensure resolution Mitigation Ensure NCR is compliant and controls are in place. #LI-SS1 #Li-Hybrid

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspective Form , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testing Provide input tothe implementation ,backup and roll back planExperience range 3-6 yearsMust be good inverbal and written communicationsMust have priorsupport function background

Provide on-site/remote support to the WPP agencies located in Gurgaon, Haryana, India Ensure IT deskside operations and all standard technology services including AV are delivered as needed Develop excellent relationships with key internal stakeholders (HR, Finance and Admin) Lead a customer-centred culture, championing activities to empower end users to get maximum utilization of IT, including organising training programmes and the appointment super-users in relevant technology spaces Educate the business on how to use the IT service and maximise benefits Educate the business about IT policies, procedures, security, and compliance Provide remote support, as needed, to WPP agencies APAC. Onboarding and offboarding of new and departing employees, including user account administration. Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process Escalation of issues to Infrastructure and/or Management teams as needed Manage simple user and office relocations Supervise and assist with deployment of new hardware and software to end users Subject Matter Expert for unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures IT asset management inventory IT asset procurement and Life cycle management and support the business drive down IT costs. To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure global infrastructure/ OpCo programmes are localised and executed to plan. Support local IT compliance activities Own escalation management and have direct access all third-party suppliers to ensure operational services meet business requirements. Availability where necessary for out-of-hours support Other duties as needed What youll need: 5+ years in an IT help desk / desk side support role Cross-platform experience in Windows and Mac Can-do attitude Someone that can empathise and communicate effectively with end users Knows how and when to engage management, when needed Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to work with minimal direct supervision Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress

Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work. Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate. Append all Tickets with concise, appropriate notes on activities taken to make work executable Access Requests, Confirmation and Approval dates and times and references etc. Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable. Handle governance calls & prepare all type of network reports & PPTs to present to the customer. To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation. You will bring Should possess knowledge of RAN 2G/3G/4G/5G Network KPI s and able to promptly analyze, report and resolve issues. Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands. General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential. Ericsson/Huawei Configuration experience :

IDP EDUCATION INDIA PVT LTD is looking for Service Desk Analyst to join our dynamic team and embark on a rewarding career journey A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users The job responsibilities of a Service Desk Analyst may include:1 Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system 2 Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed 3 Performing remote diagnostic tests and providing guidance on how to fix common technical problems 4 Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system 5 Installing, configuring, and maintaining hardware and software applications for end-users 6 Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

The Application Support Analyst will support Vitality Group’s systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment.

Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration.Experience: 8-10 Years.

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management.Experience: 5-8 Years.

Job Summary : The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India. This role requires deep knowledge of infrastructure management and best practices. The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance. Key Responsibilities : 1. Team Leadership and Management : - Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff. - Develop team goals and objectives in alignment with IT strategies the IT management team sets out. - Conduct performance reviews, identify training needs, and foster professional development. Infrastructure Management : - Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services. - Ensure high availability and acceptable levels of performance of mission-critical resources. Incident and Problem Management : - Lead the response to critical incidents, acting as a technical lead during service disruptions. - Ensure root cause analyses are conducted and that the results are used to prevent future incidents. Strategic Planning and Optimization : - Contribute to the strategy and planning of infrastructure improvements and investments. - Optimise existing infrastructure for cost, performance, and security. Security and Compliance : - Ensure infrastructure is compliant with relevant industry standards and regulations. - Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated. Documentation and Knowledge Sharing : - Ensure the creation and maintenance of system documentation. - Promote a culture of knowledge sharing and documentation within the team. Required Qualifications : - Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience. - 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity. - Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc. - Strong analytical, problem-solving, and decision-making skills. - Proven ability to manage and lead a diverse team, including remote members. - Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. - Ability to work on-call as needed and respond to emergencies promptly. - Experience with high transactional e-commerce platforms. Preferred Qualifications : - Relevant certifications (e., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP). - Experience with infrastructure-as-code tools (e., Terraform, Ansible). - Experience in a highly regulated industry (e., finance, healthcare) is a plus. Benefits : - Competitive salary and performance-based bonuses. - Ongoing professional development opportunities and certification support. - Flexible work hours and remote work options. - Vibrant company culture

Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen , we understand that your experience and expertise are relevant the current open with our clients. About Technogen : https://technogenindia.com/ Technogen India Pvt. Ltd. is a boutique Talent & IT Solutions company, founded in 2008, has been serving global customers for over last 2 decades,. Talent Solutions: We assist several GCCs, Global MNCs and IT majors on their critical and unique IT talent needs through our services around Recruitment Process Outsourcing (RPO), contract staffing, permanent hiring, Hire-Train-Deploy (HTD), Build-Operate-Transfer (BOT) and Offshore staffing. Job Title : Data Engineer Required Experience : 8 years Work Mode: WFO-4 Days from Office. Shift Time : UK Shift Time-12:00 PM IST to 09:00 PM IST. Location : Hyderabad. Job Summary:- The Opportunity seeking a Data Engineer and Problem Manager , based out of our Technology & Innovation Center in Hyderabad, India, reporting to the IT Director for Enterprise Data and Analytics. The person in this role will be responsible for managing, monitoring, and maintaining scalable data integration and analytics pipelines to support enterprise reporting and data-driven decision-making. This role requires close collaboration with cross-functional teams to integrate data from various source systems into a centralized, cloud-based data warehouse Primarily leveraging tools such as Google Big Query, Python, SQL, DBT, and Cloud Composer (Airflow). The Data Engineer will also be responsible for implementing data quality checks, managing orchestration workflows, and delivering business-ready datasets aligned with enterprise data strategy. What Your Impact Will Be:- Experience in Incident Management + Problem Management + RCA activity ITIL Certification will be preferred Experience in O2C, R2P business processes Monitoring and analysing data integration pipelines to ingest structured and semi-structured data from enterprise systems (e.g., ERP, CRM, E-commerce, Order Management) into a centralized cloud data warehouse using Google BigQuery. Build analytics-ready pipelines that transform raw data into trusted, curated datasets for reporting, dashboards, and advanced analytics. Implement transformation logic using DBT to create modular, maintainable, and reusable data models that evolve with business needs. Apply BigQuery best practicesincluding partitioning, clustering, and query optimizationto ensure high performance and scalability. Automate data workflows using Cloud Composer (Airflow), ensuring reliable execution, task dependency management, and timely data delivery. Develop efficient, reusable Python and SQL code for data ingestion, transformation, validation, and performance tuning across the pipeline lifecycle. Establish robust data quality checks and testing strategies to validate both technical accuracy and alignment with business logic. Collaborate with cross-functional teamsincluding data analysts, BI developers, and product owners—to understand integration needs and deliver impactful, business-aligned data solutions. Leverage modern ETL platforms such as Ascend.io, Databricks, Dataflow, or Fivetran to accelerate development and improve observability and orchestration. Contribute to technical documentation, CI/CD workflows, and monitoring processes to drive transparency, reliability, and continuous improvement across the data engineering ecosystem. What We’re Looking For:- Bachelor's or master's degree in computer science, Data Engineering, Information Systems, or related technical field. 8+ years of hands-on experience in data engineering with a focus on data integrations, warehousing, and analytics pipelines. Hands on experience in troubleshooting and diagnosis problem and root cause finding and communicate to development team Techno Functional knowledge in ERP application integration in O2C and R2P area Hands-on experience with:- Google Big Query as a centralized data warehousing and analytics platform. Python for scripting, data processing, and integration logic. SQL for data transformation, complex querying, and performance tuning. DBT for building modular, maintainable, and reusable transformation models. Airflow / Cloud Composer for orchestration, dependency management, and job scheduling. Solid understanding of ITIL Incident management and problem management. Strong knowledge of data testing frameworks, validation methods, and best practices. Preferred Skills (Optional):- Experience with Ascend.io or comparable ETL platforms such as Databricks, Dataflow, or Fivetran. Familiarity with data cataloging and governance tools like Collibra. Knowledge of CI/CD practices, Git-based workflows, and infrastructure automation tools. Exposure to event-driven or real-time streaming pipelines using tools like Pub/Sub or Kafka. Strong problem-solving and analytical mindset with the ability to think broadly and identify innovative solutions and able to quick to learn new technologies, programming languages, and frameworks. Excellent communication skills, both written and verbal. Ability to work in a fast-paced and collaborative environment. Good experience in Agile Methodologies like Scrum, Kanban, and managing IT backlogs. What It’s Like to Work Here:- We are a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate: Being a part of means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process, and our collective capabilities are our superpowers. We innovate: At we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have a real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.