6997 Problem Management Jobs - Page 45

System Monitoring & Maintenance Incident management and Problem Management Troubleshooting and Problem-solving skills Automation & Scripting Strong Collaboration with Cross-Functional Teams Infrastructure Support Manage servers, databases, and cloud environments -Prior experience of working on the windows , WebLogic servers. Strong hands-on knowledge on SQL which is critical for supply chain understanding. Good knowledge on how to initiate the REST API calls (SOAP or POSTMAN). Ensure high availability and disaster recovery readiness. Good communication skills both verbal and email as this is customer facing role. Hands on strong SQL knowledge Knowledge on KOBs is added advantage

Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. Understands customer requirements, conducts detailed technical design, determines level of effort & implementation approach, performs installation, development & integration, administration and prepares technical documentation. Capable of performing assigned tasks with minimal supervision. WHAT THE ROLE OFFERS Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status ...

We are seeking a highly skilled Associate Software Platform Engineer II , a junior position with hands-on in Java technology. This function is responsible for: Implementing and governing Operational Support processes and production application KPIs and SLAs Identifying and implementing solutions to optimize operating efficiency of production systems and processes Managing and executing scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests Key Relationships: Internal Stake Holder EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology. Key Responsibil...

Role Overview This role involves providing sophisticated technical support within a specific domain or technology area. The domain s pecialist diagnose s and resolve s sophisticated issues, collaborating with multi-functional teams. They apply expertise in their domain to ensure the stability and efficient performance of systems and applications. Responsibilities include solving, advancing and handling incidents, and contributing to knowledge sharing. The role is essential for resolving intricate technical problems, improving domain-specific knowledge, and delivering outstanding support, ultimately maintaining a high standard of reliability and performance within Kantar Profiles Technology. ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks This role centers on ensuring that our services and resources are efficiently activated, configured, and tested If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical exp...

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain What you will do: - Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary - Drive recovery processes improvement - Offer ...

As a SAP PP specialist, the candidate should have a good functional knowledge in standard SAP Production modules along with integration with other SAP modules. SAP Production Planning is one of the key modules at IM product Production Planning . It deals with planning processes, such as capacity planning, material planning, execution of production order, bill of material and goods movement. The relevant solution capabilities for the product are - Master Planning - Demand Management Long Term planning - Capacity Planning - Material Requirements Planning He/she should be very familiar with the Manufacturing processes. He/She should be comfortable with components of SAP PP such as BOM ( PP-BD-B...

Your key responsibilities Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM Create new and maintain existing automation test frameworks. Collect and report quality metrics from test execution. Establish quality standards and processes. Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them. Generate comprehensive test plans, execute and automate them Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development ...

We are looking forward to hire SAP SD Professionals in the following areas : Should have a minimum of 10-12 years of in-depth knowledge of the SAP SD module Bachelor s degree in computer science or equivalent from an accredited college or university. Experience of establishing / building interface of Portal (E commerce) SAP is mandatory Well versed in SD Pricing and other OTC process functionalities including ATP Returns Processing and Credit Management Experience in having implemented rolled out template functionality for customers Strong experience in Order to Cash Sales Cycle Processing Pricing Logistics Execution Special process Make to Order MTO Engineered to Order Expertise in Object D...

The opportunity We are seeking a highly motivated and experienced Organizational Change Management Specialist to lead and support change initiatives across the organization. The ideal candidate will have 5+ years of experience in change management, strong communication skills, and the ability to develop and implement change management strategies. You will be responsible for conducting change and stakeholder assessments, collaborating with communications and learning specialists to develop an end-to-end change management approach and monitor the progress of change initiatives to ensure successful transitions. Your key responsibilities Create and execute plans that apply change management prin...

The opportunity Guidewire Claim Centre Support Manager with minimum experience level of 9 + years. Your key responsibilities Guidewire PolicyCenter Support and Maintenance (Manager 9+ years) who has the prior experience to manage support projects. Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause Analysis and provide fixes. Designing, configuring, and supporting rating logic within Guidewire PolicyCenter, including development of rating worksheets, rate tables, and implementation of business rules to support complex rating requirements. Enhancements and code changes. Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) ...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service Identity and access Management Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLAs and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Experience in working on any two IAM e...

The Opportunity EY is looking for Senior Consultant/Consultant Technology Consultant (Service Now) Role and Responsibilities: 4+ years of Experience in ServiceNow GRC/IRM Solutions. Domain separation, Integration, Performance analytic (Secops). Define, at an architectural and design level of detail, technical solutions aligned with business problems and ServiceNow Implementation Best Practices. Serve as primary technical point-of-contact for the project and as the face of the development team. Support current Policy and Compliance, Risk Management and Vendor Risk Management configurations and Business processes. Document current and propose future process flows. Ability to convert Business R...

Job TitleService Management - Manager Job Summary: We are seeking a Manager with up to 14 years of experience in Service Management, specifically focusing on IT service delivery and operations. The ideal candidate will have a strong background in ITIL v4 practices and Agile methodologies, along with the ability to lead teams in delivering high-quality services to clients. This role is designed for a leader who can ensure the effective management of service operations while aligning with business objectives. Key Responsibilities: Oversee the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). Implement and manage ITIL v4 practices ...

Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate...

The opportunity Guidewire Claim Centre Support with 6 to 8 Yrs Your key responsibilities Guidewire Policy Center Support and Maintenance (Senior 6-8 years) Must be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis. Proficient in maintaining and supporting applications, enhancements, conducting testing, and managing deployments, performing root cause analysis & defect fixes. Manages the Guidewire Configuration. Designs, modifies and implements Guidewire product suite. Skills and attributes for success Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components Must have Guidewire Pol...

Your key responsibilities Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Skills and attributes for success Must be flexible to work in shifts (Rotational shifts including Night shifts) Guidewire version 9 technical/functional certification. Hands on experience in Java/J2EE like web services, API integration. Experience in production support activities like queue management, plug-in related issues, batch file generations. Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management a...

Primary Skills & Qualifications Minimum 10-12 years of experience with 6-7 Years of experience into ServiceNow Pre-sales, solutioning & implementations. Should have Pre-sales experience responding to medium to large RFP/RFIs. Presales Experience of more than ITSM Capability (IT workflow); ITMB, ITAM, SecOps, ITOM, IRM. Experience of ServiceNow customer workflows and ServiceNow employee workflow Understanding of business requirements and designing solutions on ServiceNow platform, pricing, and bidding for the same to global clients. Must be aware of alternative tools and capable of proposing right tools for end-to-end solutions. Creating Proposal, RFP Responses and providing timely and mature...

Your key responsibilities Guidewire Claim Center Support and Maintenance (Senior 6-8 years) Must be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the Guidewire CC Integration & Configuration. Design, modifies and implements Guidewire product suite. Skills and attributes for success Deep understanding of Guidewire framework, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ Well versed in development streams - Configuration/Integration/Both Strong knowle...

The opportunity As a Senior Guidewire PolicyCenter Support Engineer (Staff 6-8 years), you will be responsible for developing, implementing, and supporting solutions within the Guidewire Policy Centre module. In addition, you will participate in maintenance and support activities to resolve production issues. You will work closely with business analysts, project managers, and other developers to ensure that our policy administration systems are efficient, reliable, and aligned with business objectives. Your key responsibilities Guidewire PolicyCenter Support and Maintenance (Staff 6-8 years) Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause A...

Requisition Id 1634901 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Executive-OPS-Operations-CBS - ITS - EYTS MFS CAPACITY - Bangalo...

The Opportunity This is an exciting opportunity to join a fast-growing team within EY. Part of the GDS-GCO Enablement team in India, the role will work with legal/Global General Counsels Office (GCO) attorneys, and support EYs business on vendor contracts. You will provide legal support to the business and become a trusted adviser of stakeholders (often at senior leadership level). You will be expected to assess and understand how risks can be best managed and mitigated. Your responsibilities Key responsibilities will include the following: Drafting, reviewing, negotiating, finalising and advising on client and procurement contracts (for EY and its global network member firms) and shall incl...

The opportunity As a Senior Guidewire PolicyCenter Support Engineer (Staff 6-8 years), you will be responsible for developing, implementing, and supporting solutions within the Guidewire Policy Centre module. In addition, you will participate in maintenance and support activities to resolve production issues. You will work closely with business analysts, project managers, and other developers to ensure that our policy administration systems are efficient, reliable, and aligned with business objectives. Your key responsibilities Guidewire PolicyCenter Support and Maintenance (Staff 6-8 years) Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause A...

SIAM IM Expected: ITIL Certified, Helix ITSM tool hands on and Good to Have Telecom Industry Experience. Sanity checks on overall INCs across the program to make sure IM process is being adhered. Incidents are being taken care/updated/resolution details updated on timely basis. Provide leadership and direction during incidents, maintaining an overall incident perspective and ensure the Incident Management processes are followed. Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working Coordinate/facilitate the communication process as well as the escalation process during the course of a high priority incident. Proactively monitor incident resolu...