4444 Problem Management Jobs - Page 45

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, managing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also oversee the technical aspects of application development, ensuring that best practices are followed and that the team is equipped to meet project demands effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Must have ServiceNow development experience- Must have ServiceNow Integration experience - Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for a platform, product, or engagement. Your typical day will involve collaborating with various teams to define solutions that meet performance, capability, and scalability needs. You will engage in discussions to ensure that the architecture aligns with business objectives and technical requirements, while also addressing any challenges that arise during the development process. Your role will require you to stay updated on industry trends and best practices to ensure that the solutions you propose are innovative and effective. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Evaluate and recommend new technologies to improve system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and frameworks.- Experience with integrating ServiceNow with other enterprise systems.- Ability to design and implement workflows within ServiceNow.- Familiarity with ITIL best practices and methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ACI Universal Payment BASE24-Classic Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Must have skillsACI Universal Payment BASE24-Classic Minimum 6 years of relevant experience is required Job Requirements:Key Responsibilities1.The individual will provide level 2 level 3 support for BASE24 Applications2.The candidate will perform configuration changes as required and provide on-call support3.The candidate will perform preventive maintenance activities to ensure system stability, including certificate renewals and compliance with annual mandates from entities such as VISA, Mastercard, and Vocalink.4.The candidate will support client change management process and activities5.The candidate will support incident change and problem management activities along with break-fix support and stakeholder management6.The candidate demonstrates the ability to work independently and has progressed to become a Subject Matter Expert (SME).7.Contributes to resolving system-related issues by providing effective solutions and support within the BASE24 environment. Technical Experience1.6 plus years of systems engineering experience, specific to the BASE24 classic2.Demonstrated expertise configuring Tandem subsystems3.Must have COBOL85, TACL, TAL, BASE24 Classic knowledge.4.Practical experience with Tandem utilities such as FUP, Enscribe, Batchcom, Spoolcom, XPNET, Pathway, Meascom, Peruse and TSS.5.Have good knowledge on transaction routing, transaction authorization, ATM cutover, ATM balancing, configuration6.Experience with Support and exposure to ITIL practices are preferable7.Experience to work in Cards and Payments domain will be given preference Professional AttributesGood interpersonal communication skill is required Educational QualificationBachelors Degree in appropriate field of study or equivalent work experience Qualification 15 years full time education

Responsibilities : Demonstrable understanding of SAP Identify key resources at prospective customers and identify opportunities for Mindset to solve complex SAP problems using Mindset's diverse product portfolio Partner with the internal delivery team to build proposals and solutions that effectively meet customers' needs Build and maintain a strong sales pipeline Build strong customer relationships that lead to ongoing repeat and expanded business Provide input and insights to the Mindset team on how we can continue to improve our services based upon customer feedback Previous experience acquiring and building large enterprise sales accounts Strong sales performance related to services and/or custom software Experience partnering with other 3rd party channels (e.g. SAP, other service providers) strongly preferred Excellent communication skills and experience building and maintaining trust with customers Establish strong relationships with other key partners in the SAP ecosystem, including SAP Account Executives and subject matter experts Effectively manage the sales process for large, complex services and software deals

About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for? Reporting to the AI Monitoring Lead, the AI Monitoring Analyst plays a key role in maintaining the AI Daily Monitoring process. The AI Monitoring Analyst will need to ensure that daily logs are scored effectively within the defined SLAs. In this role you will work closely with your peer group to score a high volume of logs every day. You will be responsible to keep daily logs up to date by filling out the necessary log details with accuracy. You will do this by reviewing AI bot responses to determine if the summarization of the response meets our criteria of an acceptable response. Each log picked up will need to be completed as per guidelines and assigned for further action. There will be meetings that you will need to attend and provide supporting evidence as to why a log was scored for additional review. Finally, it will be your responsibility to ensure that logs that need content or development fixes are transferred to the correct intake platform for execution. Communication Strong communication skills, reading comprehension, writing and oral presentation skills required. Jira or Workflow Tool Knowledge You will be using both CIBC proprietary tool to process logs and jira to complete work. Experience with a project management tool will be an asset to this role. Basic Generative AI Knowledge:Working knowledge of how the Generative AI framework is configured will help you understand the chatbot responses and how the summarizations are being created. Collaboration with a one-team approach:Work closely as a team with our immediate team, business stakeholders and technology partners to achieve a high level of accuracy. Deliver with speed:You work with a sense of urgency to coach and motivate the team to achieve daily targets. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Excellent communication and collaboration skills- Capability to work both independently and collaboratively.- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.- Collaborating with functional teams to identify and prioritize business requirements.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - ServiceNow ITSM (IT service management)- ServiceNow Integrations- ServiceNow Portal- ServiceNow ITOM (IT operation management)- Must Have Skills: Proficiency in ServiceNow.- Strong understanding of application lifecycle management.- Experience with IT service management processes.- Ability to configure and customize ServiceNow applications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow.- This position is based at our Hyderabad office.- A 15-year full time education is required. Qualification 15 years full time education

Position Overview: Youll make a difference by: Commercially support the corporate function heads in their budget planning processes and partner in close collaboration to control the actuals vis--vis the reported budgets. Responsible for monitoring & controlling the costs of assigned Corporate Departments to report accurate forecasts after close alignments with the support function head and corporate function head. Monitoring the profitability/NCE/Cashflow balances to ensure proper forecast reporting as per threshold limits for Governance, Country Support Function and other central service functions. The candidate would specifically interact with Corporate Functions team as a trusted Commercial and Business Administration Partner and controller in supporting the Corporate Function Heads to ensure effective commercial and business administration support in all processes. Responsible for working out Country Support Function Budget allocations and true up/down to business. Responsible for consolidating the overall forecasts, budgets, actuals and report the same in ESPRIT Version 3, Version 8 for your area of responsibility. Creation of provisions, purchase orders, GRIR and Web cycles, vendor payments etc., to ensure proper recording/ recovery of costs of the assigned corporate functions. Responsible towards annual reorg activities from corporate functions side Preparation of MIS for monthly monitoring and presentation to the function heads, cater to the presentation and ad hoc requests of support function head, local management and HQ. Your success is grounded in: You bring in more than 5 years of significant experience in controlling. Good proficiency with Advanced MS excel, word and PowerPoint, SAP, ESPRIT. You have bachelors degree or post-graduation in Accounting/ Finance/ Commerce. Influencer, solution provider, executioner, and ability to present and possess strong communication skills. Ability to clearly communicate message to management as and when required. Have a vibrant personality & friendly attitude, Positive, inspiring and motivating person with passion and drive Strong analytical approach, proactivity, priority management and organization Ability to communicate with different partners and teamwork oriented

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: SNOW Software Asset Management. Experience: 5-8 Years.

Title and Summary Associate Managing Consultant, Marketing Services-1Senior Specialist Marketing Services Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact Manage deliverable development and multiple workstreams on projects across a range of industries and problem statements Contribute to the development of marketing strategies and campaigns for large regional and global clients by working with technology and data Manage working relationship with client managers, and act as trusted and reliable partner Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to generate marketing strategies and insights, and prepare presentations Lead team and external meetings, and lead or co-lead project management Collaborate with internal Mastercard stakeholders including Product and Business Development to build the firm's intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Qualifications Basic qualifications Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing Experience managing tasks or workstreams in a collaborative team environment with third parties Experience managing clients or internal stakeholders, and vendors Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors Experience with data visualization tools (e.g., Tableau, Power BI) Experience developing and implementing solutions and measuring impact on clients' business Experience managing tasks or workstreams in a collaborative team environment with third parties Experience coaching junior delivery consultants Relevant industry expertise and/or experience in product, sales, or marketing technology MBA or masters degree with specialization in marketing or digital (not required)

Job Track Description: Should be a Technical Graduate (B.E/B-tech/MCA/M-Tech or any other graduation with working exp in IT field) Minimum 1 to 3 years of experience in production control or application support role Working knowledge on web technologies (IIS/.NET), databases (MS-SQL). Good Communication & team player. Knowledge on SQL queries & SNOW ticketing tool Trouble shooting windows application issues & Handling the Online calls (Bridges) for solving the issues Live. Ready to work in rotational shifts including night shift. Should be ready to work in hybrid model (weekly 3 days in office)

Title and Summary Lead Platform EngineerWho is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration of production, pre-production, UAT and development database systems and assist in designing of the database tier for our global systems Provide a robust, scalable and high-performance production database environment working with system engineers, database developers and other database administrators Role The Lead Database Engineer role has the ability to perform 40% architecture and 60% engineering functions where the individual contributes and/or influences the strategic direction for the Database Engineering Program. The individual will build a strong partnership with management and may manage operational and/or strategic initiatives or support for the team. The Lead Database Engineer champions the Mastercard Way. About you: Must have sound & working knowledge of both Oracle & PostgreSql . Should be excellent in performance Tunning. Should have in depth knowledge of Postgresql performance tunning & Oracle GoldenGate along with it's tunning. Should be well versed with Oracle multi-tenant architecture. Advanced hands-on experience in configuring, PostgreSql patching, upgrading, and optimizing database software and related products. Advanced hands-on experience in collaborating with development teams in helping them achieve Reliability, Operability, Scalable, Performant and Secure systems with the Database Tier. Advanced experience in security, backup/recovery, architecture, networking, and administration for assigned database discipline. Expertise and deep understanding in PostgreSql Database Replication setup, configuration, troubleshooting both Physical as well as Logical Replication. Proven track record in working with technology teams for the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor with advanced troubleshooting skills for database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Ability to develop a strong partnership with technology teams and customer to understand business needs and with advanced skills to communicate solutions in business terms. Strong to advanced performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams and business partners. Successfully follow change management, problem management and incident management processes and procedures. Experience with IAC Automation tools for building automation for DB builds, Patching, maintenances Ability to handle large to enterprise project/initiatives with specialized knowledge within assigned discipline and the ability to architect solutions. Advanced written and verbal communication skills to promote Database Engineering. Proven track record to proactively plan and coordinate larger technical and architectural efforts within the database team and with external technology teams. Ability to influence Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Proven track record in training and mentoring members of the team by contributing to supporting documentation. Communicate, collaborate, and work effectively in a global environment. Creates a positive culture in Database Engineering following the Mastercard Way. Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercards security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. **Desirable Knowledge/Experience** Experience integrating vendor and open-source products into an overall system. Experience working on cloud-hosted services like AWS, Azure. Database Technologies Include (not limited to): Cassandra, PostgreSQL, Oracle, Redis, Oracle Exadata Administration. The ideal candidate should have experience in both RDBMS and NoSQL database technologies. Experience in development working with new trends.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Consulting.Experience: 3-5 Years.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Based within the Payment Gateway Services Division space you will provide 1st and 2nd level technical support to our internal and external customers Technical and general support is provided to customers following phone or email requests from both internal and external customers You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms May have to work in a rotating shift, primarily covering Asia Business hour starting as early as 7 am IST. Should be flexible working in a hybrid work environment which requires to be working from office certain days a week. Manage the administration of merchant onboarding, profile configuration, and reporting providing first and second level technical support to our customers, partners, service providers, and other departments for the operational support of the Payment Gateway platform Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes Prepare and distribute communications with customers, partners, services providers, and other departments, including communications throughout incidents, as well as general reporting and informational communications Complete daily, weekly, and monthly administration tasks Complete daily handover meetings with other regional teams to ensure continuous follow-the-sun support Ensure that the Manager is always informed of workload status and details of key issues Work to ensure that the team can meet or exceed agreed Service Level Agreements Adhere to and follow MasterCard policies and procedures in all activities Continuously develop knowledge of all relevant products and services This is a Level 1 support profile This role requires you to be logged into Phone Systems to receive calls to support our customers Prepare data and analysis for monthly and ad hoc discussions/coaching sessions with the Manager Follow break management guidelines followed by the team All About You Experience in a technical external customer/client service/support role Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet the needs of the audience as required Knowledge of eCommerce/payments industry products and services is preferred Basic understanding of the internet, web programming languages, networking, and SQL Proven ability and excellent track record in meeting and exceeding customer-specific SLAs coupled with solid problem-solving skills Demonstrated experience in CRM and Microsoft Office applications

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 5+ Years of Exp in IPC(Incident, Problem & Change Management). . Knowledge of Windows, Mac, or Linux operating systems Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listener with flexibility to modify approach and adapt to customer needs. . Bachelor's Degree Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Strong experience in CMDB integrations Excellent experience in ITSM Experience - 5+ years No admin profiles encouraged. Location - PAN India. Rates including mark up - 170 K/M - 180K/M Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ServiceNow - IT Service Management. Experience: 8-10 Years.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

The Public Health Consultant - Midwifery will be responsible for the following tasks: Key Job Responsibilities: (1) Overall co-ordination of Midwifery activities including training, mentoring and overall support in midwifery initiative implementation; (2) Co-ordination between partner organizations (Government of Rajasthan, Government College of Nursing identified as NMTI or SMTI, Parent Medical College Hospitals, State Nursing Council,?UNFPA, INC as needed); (3) Co-ordination with state government & Directorate of Medical education on developing Midwifery Led Care Units (MLCUs) and skill labs at SMTIs and other sites as needed. Assist in timely procurement of items; (4) To support State Midwifery Task Force in dissemination of state roadmap for roll out of midwifery in the state; (5) Technical assistance in developing operational guidelines for midwifery in the state; (6) Field visits to districts and blocks to monitor integration of Midwives (NPMs) in the health system as per the plan; (7) Periodic oversight for quality midwifery education for daily lectures and clinical duties at NMTI , SMTIs & MLCUs; (8) Support parent hospital of midwifery training institute sites to ensure evidence-based clinical practices and related to values are incorporated, as required; (9) Coordinate with Principals of Midwifery training institute & state to facilitate academic mentoring by IMEs and experienced midwives; (10) State level data collection, support data management process from state and regular feedback to MLCUs and Training institute on performance indicators; (11) Facilitate learning visits to other states to observe the midwifery services; (12) Knowledge management in terms of providing Midwifery and maternal health/ SRH? guidelines to trainers as needed, organizing scientific briefs, advocacy briefs and Audio visual materials on the midwifery program; (13) Support Project Director Maternal Health, Joint Director Training, Jhpiego and?UNFPA?in conducting quality assurance for midwifery; (14) Support Joint Director Training or Assistant Director training with the Administrative?and financial functions related to midwifery; (15) Support State Nursing Council for online portal update of NPM & NPME course; (16) Represent State and Jhpiego in district, state, and National event relevant to Midwifery implementation; (17) Undertake any other related task assigned by the Directorate or?Supervisor; 4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: Qualifications and Experience (1) Applicant must have B.Sc. Nursing is essential with MPH / M.Sc. Nursing will be preferred; (2) Minimum 0-3 years of experience working in public health programs; Skills and Competencies: (1) Excellent communication and capacity-building skills; (2) Proficiency in computer applications, including Excel, Word, and PowerPoint; (3) Good interpersonal abilities; (4) Keen attention to detail and a positive attitude; (5) Ability to handle multiple tasks simultaneously. 5. NATURE OF CONTRACT : The selected candidate shall be engaged as a Consultant on the rolls of SAMS , a third-party payrolling agency, for a full-time consultancy engagement initially offered for a period of Two months. The contract is extendable based on performance and project requirements. It is explicitly clarified that this consultancy engagement does not constitute a promise or guarantee of future employment, with SAMS , or our client, or any other organization associated with the project.