4444 Problem Management Jobs - Page 44

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: IBM Storage.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.: Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin Experience : 1-3 Years.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsBangalore - NorthPune - West time typeFull time posted onPosted 20 Days Ago job requisition idJR-0010522 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

This Position reports to: Head of Design,Architecture&Integration Your role and responsibilities This role is expected to manage the execution & delivery of medium and/or complex/large projects of Finance Process, Data and Systems team covering all Finance Processes (R2R, P2P, P2D, O2C, Tax and Tre) and all Global Finance applications and systems. This role ensures that all related activities are performed in accordance with ABB policy, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments. The work model for the role is: #LI-Onsite This role is contributing to the Finance Services business Finance Process Data Systems division in Bangalore, India. You will be mainly accountable for: Leads the project team, establishes the project execution approach, and oversees project hand-over, execution planning, and monitoring and control activities for both internal and external resources in order to accomplish all project goals. Provides performance feedback regarding allocated resources working on projects. Supports improving guidelines, tools, and templates Plans and tracks all project activities, establishes scheduling risks and opportunities in order to deliver projects on time according to commitments to the Finance operations Ensures that the project follows execution best practices and ABB policies. Effectively monitors and controls project progress and efficient resource utilization. Monitors and controls project financials, overseeing project invoicing status, cost, expenses, and cash flow. Identifies, qualifies, quantifies, and manages project risks and ensures that all opportunities are identified and pursued.Captures, analyses and shares lessons learned throughout the project. Drives the formal acceptance of the project, contract close-out and acknowledgement by the customer Acts as the key contact for the customer and an escalation point for project issues. Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders. Qualifications for the role Bachelors degree or post-graduation in Economics/Finance/Management/Business Engineering or similar field External or ABB Certification or courses in Project Management methodologies (e.g. Agile, PRINCE2, PMP, PPAC etc.) 10+ years of work experience, of which at least 2+ years in leading large, complex global programs and projects for MNCs, global outsourcing/consulting companies/GCCs Good knowledge of finance processes. Experience of deployment of CFIN and MDG would be an advantage. Strong understanding of project management methodologies, tools and best practices Experience of working on project management software. Strong communication, project management and budgeting skills Ability to manage multiple concurrent projects and deliverables under tight timelines Strong creative thinking and problem management skills. Ability to adapt to a fast-paced, dynamic work environment and manage multiple priorities effectively.

This Position reports to: Global Service Owner for Network Service Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. The work model for the role is #LI-Hybrid This role is contributing to the IS Services in Bangalore Location. You will be mainly accountable for: Oversee end-to-end SIAM operations with strong governance frameworks, including SLAs, KPIs, OLAs, and ensure service performance monitoring and compliance across multi-vendor environments. Lead SIAM transformation projects to modernize IT service delivery; design and implement SIAM frameworks and processes; drive adoption of best practices (ITIL, SIAM) and emerging technologies like AI and automation. Act as primary liaison for SIAM vendors, negotiate contracts, foster strong vendor relationships, and collaborate with internal stakeholders to align SIAM strategies with business needs. Lead, mentor, and develop SIAM teams; foster a culture of collaboration and continuous improvement; identify skill gaps and implement training programs. Deep knowledge of SIAM and ITIL frameworks; hands-on experience with service management platforms such as ServiceNow or BMC Remedy; familiarity with IT infrastructure domains including networks, cloud, cybersecurity, and data centers. Utilize data analytics and reporting tools to monitor service performance, drive insights, and enable proactive decision-making for service optimization. Qualifications: Bachelors degree in Computer Science, Information Security, or related field. 8-10 years in IT service management with 3-5 years in SIAM roles; preferred certifications include SIAM Foundation/ Professional, ITIL Expert, PMP, COBIT Good Communication skills. Team handling experience.

As a leader in the retail market, we re optimistic about our future and yours. We re changing at a rapid rate, giving you challenging work that you ll be proud of. Total expereince - 3-5 years Expereince in ITSM, ITOM, ITAM, Integartions - 3 years min Expereince working with Jira + Service now Expereince working on the integration of Jira with the service now Secondly CSDM, HRSD, ITBM and IRM Knowledge on Confluence.

Design, deploy, and maintain multiple Kubernetes clusters across data center environments. Manage and troubleshoot Kubernetes services including: MinIO (object storage) Prometheus (monitoring) Istio (service mesh) MongoDB and PostgreSQL (databases) Collaborate with IT teams to support operational needs including: Change management Patch and software update cycles Data protection and disaster recovery planning DCIM (Data Center Infrastructure Management) systems Compliance audits and reporting Diagnose and resolve complex Kubernetes configuration issues. Modify platform components and scripts to improve reliability and performance. Administer and integrate multiple ITSM platforms for: Asset management Change management Incident management Problem Management Maintain detailed documentation of Kubernetes environments and operational procedures. Ensure systems meet regulatory and organizational compliance standards. Qualifications 8-10 years of experience in Kubernetes administration and virtualization technologies. Proven experience managing production-grade Kubernetes clusters and services. Strong understanding of data center operations and infrastructure systems. Hands-on experience with ITSM platforms (e.g., Jira Service Management). Proficiency in scripting (e.g., Bash, Python) and automation tools. Familiarity with monitoring and observability tools (e.g., Prometheus, Grafana). Experience with disaster recovery planning and compliance audits. At least one CNCF Kubernetes certification (e.g., CKA, CKS, CKAD). Experience with container security and policy enforcement preferred. Familiarity with GitOps workflows and tools like ArgoCD or Flux preferred. Knowledge of infrastructure-as-code tools (e.g., Terraform, Ansible) preferred.

- Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset Management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications - Assist in developing new custom applications or customizing OOTB applications. - Provide production support if needed for the supported applications. - Design testing plans and carry out the testing for the above. - Write necessary scripts to customize the applications. Bachelor s or Masters degree with 2 years relevant experience OR equivalent combination of education and experience. Essential Job Functions & Required Skills: - Perform day-to-day administration of the ServiceNow. - Maintain business services and configuration item relationships in ServiceNow. - Develop and manage application code, user interface, and third-party integration components. - Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc. - Performs core configuration tasks including system policies, business rules and client scripts. - Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc.. - Manage data with Tables, the CMDB, Import Sets, and Update Sets. - Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. - Perform migration activities Dev to QA, QA to Prod. - Coordinates Service Catalog options, including two-step checkout, cart controls, and variables. - Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. - Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc. - Post roll out production support. Experience of handling Bug Fixes and Enhancement requests. - Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. - Knowledge of working with different kinds of scripts in ServiceNow and their order of execution. - Experience working with email notifications, inbound actions, reports, gauges, and home pages. - Experience in creating catalog items, wizards, record producers, interceptors, user guide. - Experience in the creation and customization of complex workflows and custom workflow activities. - Experience in transform maps, data sources and different transform scripts for data loads and management. - Experience in scheduled jobs, events and triggers to manage business needs and handle background work. - Experience in complex UI customization and UI macros. - Experience in the installation of ServiceNow upgrades and/or service packs. - Develop and improve user systems procedures and prepare systems documentation. Non-Technical Skills: - Excellent analytical, problem-solving, and organizational skills. - Ability to function independently with limited direction and guidance. - Strong commitment to quality and out of the box mindset. - Good verbal, written, and interpersonal communication skills. - Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. - Ability to take initiative and work without supervision. - Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere. - Strong collaboration and group facilitation skills. Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe. Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential. Ability to mentor junior/senior team members and colleagues.

Summary Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios de conocimientos. Ser parte integral de un equipo de dise o integral responsable del dise o de materiales de marketing promocional. About the Role Major Accountabilities Cree y entregue por debajo de los requisitos del cliente seg n los SLA acordados. Entregar servicios mediante un modelo de gesti n de proyectos estructurado con documentaci n y comunicaci n apropiada durante toda la entrega de servicios Garant a de calidad; Aseg rese de que los entregables de calidad y precisi n sean del m s alto nivel. Entrega del proyecto a tiempo dentro de los plazos estipulados. Apoyo en la creaci n y mantenimiento de procedimientos operativos est ndar (SOP) Apoyo en el desarrollo y mantenimiento de repositorios de conocimiento que capturen reportes cualitativos y cuantitativos. Participar en varias sesiones para compartir conocimiento Key Performance Indicators Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios de conocimientos. Ser parte integral de un equipo de dise o integral responsable del dise o de materiales de marketing promocional. Work Experience ~Experiencia laboral en la industria farmac utica ~Gesti n de proyectos ~Gesti n y ejecuci n de operacione

Summary Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo responsabile della progettazione di materiali di marketing promozionale. About the Role Major Accountabilities Crea e distribuisci al di sotto dei requisiti del cliente in base agli SLA concordati. Fornire servizi attraverso un approccio strutturato di gestione del progetto con documentazione e comunicazione adeguate durante lerogazione dei servizi Garanzia di qualit ; Assicurati che i risultati finali per la qualit e laccuratezza siano di primordine. Consegna puntuale del progetto entro le scadenze stabilite. Supporto nella creazione e manutenzione di procedure operative standard (SOP) Supporto nello sviluppo e nella gestione di archivi di conoscenza che acquisiscono report qualitativi e quantitativi. Partecipare a varie sessioni di condivisione della conoscenza che Key Performance Indicators Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo responsabile della progettazione di materiali di marketing promozionale. Work Experience Esperienza lavorativa nellindustria farmaceutica Project Management Operations management and execution Skills Campagne pubblicitarie Alteryx Pensiero analitico Notoriet del marchio Reti daffari Curiosit Marketing Digitale Marketing via e-mail Comunicazioni di marketing Piani di marketing Strategia di marketing Campagne mediatiche Documentazione di processo Marketing Strategico

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: Review tickets/order IDs base on input documents provided by client Communicate effectively to take appropriate steps to resolve customer's problems Checking status of services on account in client tools Updating order details status in internal as well as client tools Should be able to create daily report and share with client base Meet process expectations with high quality standards and adherence to SLAs Excellent multi-tasking and creative problem solving skills Ability to actswiftlyand decisively when dealing with critical situations ability toassess situations andinitiate appropriate action Works collaboratively with team & Project Manager to ensure timely delivery of project Technical and Functional Skills Bachelor's degree in any field Fresher or 1-year experience in Possess good working knowledge of Excel and PowerPoint Ability to develop and analyze ticket Proven ability to self-check work to ensure results are error-free Ability to communicate effectively with clients Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 2+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

Greenvalley International School is looking for IT & Technology Professional to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure meets business requirements Excellent problem-solving and analytical skills Strong communication and interpersonal skills

Title and Summary Managing Consultant, Marketing ServicesManager Marketing Services Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact Lead client engagements across a range of industries and problem statements Develop and/or lead marketing strategies and programs for large, regional, and global clients by working with technology and data Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Team Collaboration & Culture Lead team to effective marketing strategies and recommendations, and deliver impactful client presentations while growing team members roles and skills Provide marketing expertise and day-to-day project delivery team leadership, support evolution of solutions with innovation and create a collaborative and inclusive environment for all levels Manage relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants Qualifications Basic qualifications Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing Experience coaching and managing teams across multiple engagements with third parties Experience managing key vendor and client relationships Knowledge of business KPIs, financials, and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Ability to provide perspective on industry and marketplace Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors Experience with data visualization tools (e.g., Tableau, Power BI) Experience leading development and implementation of solutions and measuring impact on clients' business Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise and/or experience in product, sales, or marketing technology MBA or masters degree with specialization in marketing or digital (not required)

Your role and responsibilities In this role, you will be responsible to lead and perform assessments on the IS organizations compliance with internal and external regulations in an adequate, effective, and efficient manner as well as to provide good practice recommendation to the relevant IS roles and IS organizations. The work model for the role is #LI-hybrid This role is contributing to the IS Services in Bangalore. You will be mainly accountable for: Coordinating and supervising IS Management Testing key activities across businesses Performs process walkthroughs and testing of IT General Controls, IPE and Interface Controls reviews, IT General Controls review covering areas such as Change Management, Access Management, Backup Management, Incident and Problem Management, Project Management, Batch Job scheduling/monitoring and Business Continuity. Performs Risk Assessment, identification, and Evaluation of Controls, including preparation of process flow diagrams. Performs Testing and documentation of IT Automated controls Conducting controls assessment in manual/ automated environment. Qualifications for the role Masters or bachelors Degree. 8+ years of experience in IT audit, IT control operations, IT compliance, IT risk management; Ability to understand regulations and legislations and the impact on IT. Professional qualification equivalent to CISA/CISM/CGEIT/CRISC (Enterprise IT risk management certifications)preferred. Good Communication skills.