6997 Problem Management Jobs - Page 43

Profile : L1 Resource in Tech Ops Experience : 3 to 6 years Employment : Permanent Job Type : Work from Office Location : Mindspace, Juinagar, Navi Mumbai Budget : 40% Hike On Current Notice Period : Immediate to 15 Days Job Description :- Key Responsibilities: Provide L1/L2 application and production support for enterprise systems. Perform patch deployments, version upgrades, and coordinate application releases. Analyze application and system logs to troubleshoot and resolve incidents. Monitor performance and health of applications using AppDynamics, VuNet, etc. Manage and track issues using Jira or other ticketing tools. Support and troubleshoot on Windows Server, Linux, IIS, and Apache To...

Job Description Responsibilities Monitoring of systems and applications within the ICE Data services business. Analyze and resolve the incidents within a stipulated timeline. Perform deployments during the regular maintece windows. Closely work with Development & QA teams on root cause tasks. Monitoring and Incident Management (fix, Notification and Escalation) of the Production Environment Monitoring of Systems and Applications within ICE Data Services production environment. Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. Work with, and escalate to, other internal and external teams to implement Incident...

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 6 - 8 Years Education: B. E. / B. Tech. / BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience...

The opportunity: Global Treasury Operations hub in Bangalore delivers treasury services, infrastructure and know-how-to manage cash & liquidity (includes short-term funding and investments), financial risks (foreign exchange, commodities) and relevant governance & controls (policies, procedures, operational platforms, reporting and controls) for the Hitachi Energy business. How youll make an impact: Bank account administration and other treasury related activities in S4/HANA Fiori & Bank access and management Multi Bank connectivity Infrastructure (MBC) involvement in Bank reporting files (EBS) like MT940, CAMT, BAI as well as messaging services SWIFT FIN and File Ac. Country Payment & Banki...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platfor...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design...

Educational Requirements Bachelor of Engineering,Master Of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to re...

Educational Requirements Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master of Business Administration,Bachelor Of Science,Master Of Science Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobil...

Educational Requirements Bachelor of Engineering,BTech,BCA,MTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technolo...

Educational Requirements Bachelor of Engineering,BE,BTech,BSc,BCA,MTech,MSc,MCA,ME Service Line Application Development and Maintenance Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You wi...

Define & Execute delivery strategy for business systems, platforms and processes for a particular Business domain / Function. Partner with senior business stakeholders and Strategic Business Partners for demand Analysis, solution proposal/evaluation, and funding estimates for operations / projects. Partner with relevant Solutions Delivery teams to ensure that the product and platform strategy balances the sophisticated needs of Key Markets, need for reuse across other priority markets and cost effectively scale at speed to remaining midsize/small markets. Ensure on time within budget compliant secure and quality delivery of portfolio for responsible function / service area. Ensure services s...

Basic Technical Knowledge : Familiarity with RPA tools such as UiPath, Blue Prism, or Automation Anywhere. Monitoring and Initial Troubleshooting : Ability to monitor bot performance and identify issues. Basic troubleshooting skills to resolve common problems and escalate more complex issues to L2 support. For example, monitoring. bot restarts, health checkups and deployment. Bot Monitoring : Continuously monitor the performance of RPA bots to ensure they are running smoothly. Perform regular health checks and report any anomalies. Incident Reporting : Document and report incidents accurately. Escalate complex issues to L2 support with detailed information to facilitate resolution. Attention...

System Monitoring & Maintenance Incident management and Problem Management Troubleshooting and Problem-solving skills Automation & Scripting Strong Collaboration with Cross-Functional Teams Infrastructure Support Manage servers, databases, and cloud environments -Prior experience of working on the windows , WebLogic servers. Strong hands-on knowledge on SQL which is critical for supply chain understanding. Good knowledge on how to initiate the REST API calls (SOAP or POSTMAN). Ensure high availability and disaster recovery readiness. Good communication skills both verbal and email as this is customer facing role Hands on strong SQL knowledge Knowledge on KOBs is added advantage Location and ...

Scope: We are seeking a highly experienced Senior Major Incident Manager (812 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services. Our current technical environment: Incident management in multi-cloud environments (Azure, AWS, GCP). Experience with hybrid infrastructure (on-prem + cloud). Understanding of cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to containerized platforms (Kubernetes, OpenShift,...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Role Overview: As the senior manager of the network operations team in India at Oracle, you will be responsible for leading a team of network engineers who support the 24x7 network operations of Oracle's Cloud Infrastructure. Your role will involve monitoring and managing the physical network infrastructure across all data centers and regions to ensure high service availability, meet business needs, service level agreements (SLAs), and maintain customer satisfaction and service excellence. Key Responsibilities: - Develop and lead a team of highly skilled network operations engineers - Ensure network infrastructure operational health and high service availability to meet business needs and cu...

As an Incident Manager at our company, your role involves tracking and monitoring open incidents to ensure they meet service level agreements. You will be responsible for escalating incidents to management as per the SLAs and providing periodic management reports. It is crucial to define and record KPIs accurately through dashboards and reports. Your duties also include liaising with support teams and the business to gather accurate incident information and engaging the appropriate support teams for incident resolution. Key Responsibilities: - Tracking and identifying incidents that require increased focus to meet SLAs - Escalating incidents to management as per SLAs - Defining and recording...

As a Network Engineer with 5-8 years of experience, you will be responsible for the following key domains: - Certification in JNCIA is required. - Routing and Switching: - Good understanding of OSI layers, switching, and routing concepts - Experience in configuring Dynamic Protocols (BGP) - Experience in configuring switching technologies (VLAN, Spanning Tree, etc) - Familiarity with Wireless Networks - Familiarity with Quality of Service for marking and queuing - Familiarity with IPVPN (e.g., GRE, IPSEC) - Familiarity with monitoring technologies and providing fixes to the issues - Knowledge in the following areas is a plus: - Firewalls (Juniper SRX, Cisco ASA, Palo Alto), VPNs, and DNS - C...

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA s and ensuring high standards of quality deliverables. Key Requirements / Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN). Provide Level 2 and Level 3 support for the system within agreed service levels Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products Support IGA t...

Key Responsibilities: Knowledge in application support/Production support. Configuration and support of enterprise applications. Knowledge of Sql / PlSql including the ability to write complex SQL queries Knowledge of Windows and Unix server operating systems Ability to read and write code in Core Java Knowledge in OOPS concepts Knowledge in Spring framework Strong knowledge in any scripting Knowledge of ITIL concepts, Incident & Problem Management Skills are mandatory Any application support in the previous assignment is highly expected & desirable Basic understanding on Java/J2EE programming and production support area. 2-5 years of software development experience or product support experi...

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally. What You Will Do: Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment Oversee the planning, execution, and deliv...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As discussed over call, please check with ServiceNow capability and ask them a resource who can work on Custom application development and associated integrations. This includes basic knowledge of ServiceNow like - Hands-on experience working on ServiceNow Modules Creating Service Catalogs, Record Producers, Workflows, etc. under Scoped environmentShould have a worki...

About The Role Project Role : Business Agility Practitioner Project Role Description : Professionals who provide business agility and technology innovation advisory services focused on organizational transformation in order to aid clients in outlearning and outperforming the competition. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Looking for Service Now CMDB architectureAs a Business Agility Practitioner, you will engage in providing advisory services that focus on enhancing business agility and fostering technology innovation. Your typical day will ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless o...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system p...