Business Analysis - ServiceNow/Consultant Specialist Hsbc

3 - 6 years

9 - 14 Lacs

Hyderabad

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Leading the designing of solutions to address business requirements Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks eg system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities eg error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod eg resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance. Requirements Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analys skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres

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PowerApps 6 To 9 Years Capgemini

6 - 9 years

3 - 7 Lacs

Pune

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Your Role As a senior software engineer with Capgemini, you will have 4 + years of experience inPower Appstechnology with strong project track record In this role you will play a key role in: Strongcustomer orientation,decision making,problem solving, communication andpresentation skills Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions Very goodcollaboration skillsand ability to interact with multi-cultural and multi-functional teams spread across geographies Providing support for the developed PowerApps and power automates. Superb leadership andteam buildingskills with ability to build consensus and achieve goals through collaboration rather than direct line authority Your profile Hands-on experience on designing/architecting and developing Microsoft Power Platform solutions -Power Appsand Power Automates. Good hands-on experience in converting InfoPath forms to SharePoint List customized forms/ PowerApps and converting SP designer workflows to Power automates. Extensive experience in creating PowerAppscanvasandmodel drivenapps tailored to meet specific business needs. Demonstrated ability to create solutions with various data sources such asdata verse, SharePoint, SQL,Azurecomponents etc. Good understanding of solutions,environment variables, andsolution ALM process.

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Exploring Problem Management Jobs in India

The problem management job market in India is thriving, with increasing demand for professionals who can effectively identify, analyze, and resolve issues within IT systems and processes. Problem management roles are crucial in ensuring the smooth functioning of businesses and organizations by proactively addressing and preventing incidents that may disrupt operations.

Top Hiring Locations in India

Bangalore
Pune
Hyderabad
Chennai
Mumbai

These cities are known for their vibrant IT sectors and are hotspots for companies seeking skilled problem management professionals.

Average Salary Range

The average salary range for problem management professionals in India varies based on experience and expertise. Entry-level positions typically start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the field of problem management, career progression often follows a trajectory from Junior Problem Analyst to Problem Manager, with opportunities to advance to roles such as Incident Manager, Service Delivery Manager, or IT Operations Manager.

Related Skills

In addition to proficiency in problem management, professionals in this field are often expected to possess skills in:

Incident management
Root cause analysis
ITIL framework
Communication and collaboration
Data analysis

Interview Questions

What is the difference between incident management and problem management? (basic)
How do you prioritize problems for resolution? (basic)
Can you explain the steps involved in the problem management process? (medium)
How do you conduct root cause analysis? (medium)
How do you ensure that problems are resolved in a timely manner? (medium)
How do you measure the success of your problem management efforts? (medium)
Have you worked with any problem management tools or software? (basic)
How do you handle escalations in problem management? (medium)
Can you give an example of a challenging problem you have successfully resolved? (medium)
How do you stay updated on industry best practices in problem management? (basic)
What is your approach to documenting and tracking problems and solutions? (basic)
How do you collaborate with other teams in problem resolution? (medium)
Have you implemented any process improvements in problem management? (medium)
How do you handle stakeholders during problem management processes? (medium)
What metrics do you use to evaluate the effectiveness of your problem management efforts? (medium)
How do you ensure continuous improvement in problem management practices? (medium)
Have you ever faced a situation where you were unable to resolve a problem? How did you handle it? (medium)
What do you think are the key challenges in problem management? (medium)
How do you handle high-priority problems that require immediate attention? (medium)
Can you explain the role of problem management in IT service management? (medium)
How do you ensure that problems do not recur once resolved? (medium)
How do you handle complex technical problems that require specialized knowledge? (medium)
How do you communicate problem resolution to stakeholders and management? (medium)
How do you handle disagreements or conflicts within the problem management team? (medium)

Conclusion

As you embark on your journey to explore problem management jobs in India, remember to equip yourself with the necessary skills, knowledge, and confidence to succeed in interviews and excel in your career. With the right preparation and a positive attitude, you can carve a rewarding path in the dynamic field of problem management. Good luck!

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