6997 Problem Management Jobs - Page 42

As an Apps Support Intmd Analyst at Citi, you will be responsible for providing technical and business support for users of Citi Applications. Your role will involve utilizing a good understanding of apps support procedures and concepts to field and resolve issues and queries from stakeholders. You will work closely with relevant technology partners for long-term issue remediation and act as a liaison between users/traders, internal technology groups, and vendors. Key Responsibilities: - Provide technical and business support for users of Citi Applications. - Field and resolve issues and queries from stakeholders, providing short-term resolutions and collaborating with technology partners fo...

Role Overview: As a Cyber Security Engineer II at our company, you will be joining the Data Protection & AI Operations team based in Bangalore. Your primary focus will be on safeguarding critical business and customer data, protecting AI systems, and ensuring security compliance across cloud and SaaS environments. You will have the opportunity to work on cutting-edge data protection, DLP, and cloud security projects while collaborating with cross-functional teams to enhance our overall security posture. Key Responsibilities: - Administer Splunk Cloud Infrastructure - Manage Operations of AWS Key Management Services (KMS) for encryption key lifecycle management in AWS environments - Implement...

Role Overview: You will be responsible for leading a key function in the CLCFS (Commercial Lending & Capital Finance Banking Technology) platform management team at Wells Fargo. This role involves managing the applications maintenance lifecycle, including monitoring, support, deployment, and governance. Your accountability will be towards ensuring overall application availability, service management, and platform engineering for CB Loan Originations. As a manager, you should possess a strategic vision, the ability to influence and transform the workplace, implement appropriate processes, and establish communication channels with Operations and global stakeholders. Key Responsibilities: - Man...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

As a SAP PP specialist at Airbus India Private Limited, you will be required to have a good functional knowledge in standard SAP Production modules along with integration with other SAP modules. SAP Production Planning is one of the key modules at IM product Production Planning. It deals with planning processes, such as capacity planning, material planning, execution of production order, bill of material and goods movement. The relevant solution capabilities for the product are: - Master Planning - Demand Management & Long Term planning - Capacity Planning - Material Requirements Planning You should be very familiar with the Manufacturing processes and comfortable with components of SAP PP s...

As a LIMS Labvantage - L2 Support professional with 4-10 years of experience, you will be responsible for providing support for LabVantage application implementation in the Life Science domain. Your key responsibilities will include: - Implementing LIMS application for Life Science domain - Installing and supporting LIMS systems - Providing L2 support and troubleshooting for User Service Incidents and User Service Request tickets - Managing User access through activation, modification, revoke, and inactivation - Handling Data migration for LIMS - Reviewing and updating documentation related to incidents and service requests - Managing Data Packaging with CMT and CTT - Demonstrating proficien...

As a Computer Hardware and Software Technician, your role will involve installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will be responsible for planning and undertaking scheduled maintenance upgrades, as well as responding to breakdowns immediately. Your duties will include investigating, diagnosing, and solving computer software and hardware faults, repairing equipment, and replacing parts. Additionally, you will be required to obtain replacement or specialist components, fixtures, or fittings. Key Responsibilities: - Check computer equipment for electrical safety - Maintain records of software licenses - Manage stocks of equipment, cons...

As a Network Security Administrator, your role involves managing the day-to-day administration of network firewalls, VPNs, IDS/IPS, and proxy systems. You will be responsible for adding, modifying, and validating firewall, VPN, IDS/IPS, and proxy policies and rules based on customer requirements. Troubleshooting and resolving complex issues related to network security devices and technologies will be an essential part of your responsibilities. Additionally, you will coordinate the deployment and rebuild of firewall and proxy infrastructure as needed. Providing 24x7 on-call support on a rotational basis and leveraging automation and scripting tools to streamline and scale security operations ...

As a Network Operations Lead at Excis, you will play a crucial role in ensuring the stability, performance, and security of the company's network infrastructure. Your responsibilities will include leading a team of network engineers/technicians, monitoring and maintaining enterprise network infrastructure, collaborating with cross-functional teams, and driving network reliability and efficiency. Key Responsibilities: - Lead, mentor, and manage the Network Operations team (L1-L3 engineers). - Monitor and maintain enterprise network infrastructure including LAN, WAN, WLAN, firewalls, VPN, and load balancers. - Oversee incident, problem, and change management processes. - Establish and maintain...

As an IAM Administrator at EY, you will play a crucial role in supporting and enhancing the engagement while maintaining high standards of quality deliverables and adhering to SLAs. You will have the opportunity to implement and manage Incident, Service Request, Change, and Problem management processes effectively for the service area. Your responsibilities will also include assisting stakeholder teams, coordinating with the product engineering team, resolving technical issues through debugging, research, and investigation. Key Responsibilities: - Implement and manage Incident, Service Request, Change, and Problem management processes - Assist stakeholder teams and coordinate with the produc...

Responsibilities: * Resolve technical issues promptly * Manage problem tickets from start to close * Maintain system configurations * Provide service desk support with troubleshooting and configuring skills. Must have two wheeler. Travel allowance

Role Overview: As a Network & Svcs Operation Analyst at Accenture, your role involves helping to transform back office and network operations to reduce time to market and grow revenue. You will be responsible for improving customer experience, capex efficiency, and reducing cost-to-serve. Your primary focus will be on managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and prevent their recurrence by identifying the root cause of incidents and taking necessary actions to improve or correct the situation. Key Responsibilities: - Perform analysis and solving of increasingly complex problems - Interact with peers within Accenture...

Role Overview: At PwC, as a Senior Associate in the Data, Analytics & Specialist Managed Service tower, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities at this management level include, but are not limited to: Key Responsibilities: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Be flexible to work in stretch opportunities/assignments. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Review ticket quality and deliverables, provide status reporting for the project. - Adhere to SLAs, with experienc...

As an experienced technical support professional with a minimum of 3 to 5 years in the customer service industry, your role will involve providing application support with a focus on ETL, SQL, and data modeling. You will be responsible for recognizing both basic and advanced problems, conducting research, providing resolutions, and following up with customers as needed. In cases of more complex issues, you will escalate them to the appropriate team. Additionally, you will log and track calls using a problem management database, maintain history records, and related problem documentation. Meeting and exceeding established benchmarks and expectations will be crucial in this role. Consultation ...

As a Quality Auditing Specialist at Accenture, your role involves ensuring the final quality of deliverables by performing in-depth reviews of language, clarity, consistency, and alignment to client standards. Your responsibilities include acting as the final checkpoint before deliverables are shared with the client, maintaining high editorial and instructional quality, and supporting content accuracy and language quality. You will partner with the QA Lead to promote continuous improvement, coaching, and error trend identification across projects, safeguarding reputational quality and enabling consistent delivery to client expectations. **Key Responsibilities:** - Review final project delive...

As a CyberArk SecDevOps - Analyst at Barclays, you will support the successful delivery of Location Strategy projects by ensuring they meet plan, budget, quality, and governance standards. You will play a key role in evolving the digital landscape, driving innovation, and delivering unparalleled customer experiences. **Key Responsibilities:** - Strong communication skills in English, both verbal and written - Experience with Microsoft suite of products - Familiarity with Service Now ticketing tool - Proficiency in operating systems such as Unix, Linux, and Windows servers - Knowledge of Database Management Systems and Web Servers - Understanding of IT Security applications like Cyber-Ark, RS...

Role Overview: You will be actively participating in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions. Managing ITSM processes such as change management, incident management, and problem management will be a key responsibility. Ensuring service management KPIs are under control, timely issue identification, resolution, handling escalation, and ensuring process consistency will be crucial. You will proactively work on continuous improvement activities to generate higher productivity in terms of business benefits and reduce ticket count. Managing internal stakeholders at various levels and handling governance of managed services sup...

As an Enhanced Operations Service Specialist at SAP, your role is pivotal within the SAP ECS Enhanced Operations Service (EOS) organization. You will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your main responsibilities will include: - Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLAs. - Quick responses during escalations, proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for customer systems. - Root Cause analysis for Service requests execution failures, and other ...

Role Overview: You will be accountable for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related implementation services. Your role will involve maximizing customers" use of Support Services, driving a high degree of satisfaction, referenceability, and protecting/enhancing revenue streams. As a trusted advisor, you will align with stakeholders of assigned customers, build significant long-term relationships, and understand customers" industries and technical environments to translate them into Oracle solutions. Your responsibilities will include collaborating with Sales, Customer ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

Key Responsibilities: Lead end-to-end delivery of multiple BPO processes, ensuring adherence to client SLAs, KPIs, and quality standards. Manage and mentor a team of Operations Managers, Team Leaders, and associates to achieve productivity and performance goals. Develop and implement strategies to improve efficiency, reduce costs, and enhance customer satisfaction. Monitor daily operations and review key performance metrics to ensure optimal process performance. Drive operational excellence through automation, process reengineering, and continuous improvement initiatives.

The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures. Handle MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups & performing housekeeping and daily health check Install & Configure IBM MQ Support Project for...

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies Through these efforts, IT helps to improve the competitive position of Cornings businesses through IT enabled processes IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide SCOPE/PURPOSE OF POSITION:Reporting to the Service Owner of Global Compute platforms, the Multi-Cloud Active Directory Administrator is a senior technology leader that will function as SME for Active Directory This posi...

Sr Salesforce Developer Role Overview: We are seeking a highly skilled Senior Salesforce Developer with extensive experience in Salesforce.com and related technologies. The ideal candidate will have a strong background in customization, configuration, and integration, and will be responsible for designing, developing, and maintaining complex Salesforce implementations. Desired Qualifications/Skills and Key Responsibilities: 6+ years of technical expertise on Salesforce.com, including Force.com Apex, Visualforce, JavaScript, HTML5, CSS, Ant, and their application within Salesforce.com. At least 1.5 years of experience in Salesforce LWC (Lightning Web Components). Perform hands-on customizatio...

Support the development, provision, implementation of business solutions in the area of QM and MM of Competence Center Sales, Logistics & Finance Tires Division. Consulting & support the business departments in business process optimization. Consulting the business departments in optimal usage of the solution provided and usage of new technologies. Systems Implementation Can independently develop SAP complex solutions Execute Project tasks and activities according to Project Implementation life-cycle, initiation to after live support Assist in project preparation activities Maintain project documentation Liaise with external providers Assist in quality assurance Systems Support Services SAP ...