4446 Problem Management Jobs - Page 42

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in one or more of the following Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security Knowledge of Linux OS with the ability to carry out root cause analysis Strong analytical and problem resolution skills. Hands on knowledge on Python, Shell, Datadog, Grafana, Dynatrace, AWS Cloud EKS,ECS, Redshift Expereince in SRE related automation and hands on SRE practices. Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

Ownership of theapplication production support for the IT applications Lead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproduction Manage theapplication deployment in production Lead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintain application monitoring , performance tuning and testing Provide input tothe implementation ,backup and roll back plan Experience range 3-6 years Must be good inverbal and written communications Must have priorsupport function background

Some careers shine brighter than others. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will be: Provide full scope of the day-to-day Production Support service for Online and offline jobs, including live Incidents, incident recovery as well as post-resolution Problem management activities. Participate in crisis calls with periodic updates to business and stakeholders. Bring effective collaboration among various IT teams for quick investigation/incident resolution. Identify & implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents. Work on root cause analysis , Incident recovery , investigations and functional query resolutions. Work closely with the Engineering / product teams to bring technical improvements, performance tuning, cost saving, process efficiencies, demanding SLAs, fix repeated incidents in production. Participate in various change deployments, Disaster recovery, and related post implementation verifications, including pre-activity engagement. Contribute productively to the teams objectives, application support availability and activities to achieve shared goals. Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time. Requirements Experienced IT professional, with experience in supporting iseries based applications. Very good knowledge of Core Banking application - Online and offline jobs and interfaces - MQ, C:D, sFTP, IWS api, programming languages CLLE / RPGLE / DB2400 /SQL Strong analytical skills to identify and resolve problems whilst maintaining service performance and quality of output. Very good hands-on trouble shooting skills is needed, develop quick emergency fixes. Should have solid understanding of production support processes, good Knowledge on Incident/Change/Problem/Service Management process. Strong communication and presentation skills. Should be able to collaborate with teams across multiple regions and ability to manage crisis. Experience in monitoring tools, basic knowledge of Agile (scrum methodologies) and JIRA, RTC, Service Now, Certification like Agile will be added advantage Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure) Good team spirit and qualities like taking ownership, open to work in shifts, support weekend activities, provide assistance, guidance, share knowledge to team and juniors

Krakow, Lesser Poland, Poland Job ID: R0102833 Date Posted: 2025-08-20 Company Name: HITACHI ENERGY SERVICES SP. Z O.O. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Job Description: The opportunity SAP Team is part of the Center of Excellence ,managing a Global SAP S/4 Hana system. SAP Solution Architect R2R VIM is responsible for the solutioning, designing, testing of SAP VIM solution. In this role you will participate in implementations, support and integration projects. How you will make an impact Requirements management: Define, analyze and document, the business requirements in a detailed way. Map the business requirements and provide solutions along with configuration and functional specifications and other required documentation and configure the system accordingly. Solution creation : Solutioning, design, testing and support activities for SAP VIM module on SAP S/4 Hana. Project management: Ensure to avoid any conflicts between with the ongoing S/4 Hana project design and roll out plan. Lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements. Prepare and conduct Unit/ Integration Testing, Regression Testing and coordinate with end users for User Acceptance Testing, if required. Change & improvement managemnt: Identify scope under How To, Request Fulfilment and Standard Change and prepare suitable documentation.Uses knowledge to suggest innovations across a broad range of new and traditional channels. Knowledge & best proctises management: Ensures executional excellence throughout the area of responsibility. Keeps up to date with industry best practices in own area of expertise. Process management & Trainings procving: Participates in process assessments to measure effectiveness and assists in addressing any identified gaps in business process mapping and/ or functionalities.Design and carry out training programs for Key Users for new/ changes to module processes/ functionalities and ensure 100% knowledge transfer. Tech advisory role : Responsible for providing 3rd Level expertise for Incident/ Problem management, Application Change Management, enhancements and Projects Your background: Proven experience in S/4 VIM 23.4 version ( (OpenText validation tool for OCR, Enterprise Scanner, VIM configuration) implementation, upgrade, improvements projects (minimum 3 years) Strong background in SAP S/4 Finance R2R (mainly Taxes, AP, Payments) and Source to Pay (PO process, GR, IR) Strong knowledge of SAP Workflows , Fiori APPS , SAP OpenText Vendor Invoice Management with integration with S/4 Hana , IES server connectivity and interaction with DMS Soft skillls : Stakeholders / management, Conflict management and team player Language skills : business level English - in speaking and Writing Advantage skills not must:Technical ABAP skills .

Total IT Experience: 4-7 years Analysis and reporting of incident data to identify trends, potential problems and root causes Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. Diagnosis to determine whether new incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings Leading and facilitating post mortem investigations into high impact faults. Managing root cause analysis between technical teams. Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. Production of statistics and reports to demonstrate performance of the Problem Management process Qualifications Related technical Master s Degree / Bachelor s Degree (IT) Additional Information Excellent Communication Skills required. Copy the link and open WeChat to share. Use Scan QR Code in WeChat and click to share.

Job Description Total IT Experience: 4-7 years Working Hours - UK Shift Responsibilities/Duties:- Analysis and reporting of incident data to identify trends, potential problems and root causes Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. Diagnosis to determine whether new incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings Leading and facilitating post mortem investigations into high impact faults. Managing root cause analysis between technical teams. Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. Production of statistics and reports to demonstrate performance of the Problem Management process Overall Project/Task description:- To provide a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contracted SLAs and delivering best in class services to our customers. The Problem Analyst has responsibility for analysis and reporting of incident data to identify and eliminate causes, Initiating actions to fix, diagnosing to identify related to errors, facilitating and coordinating technical meetings. Statistics and reports demonstrate performance of the Problem Management process. Working within the ITIL process. Working to contracted SLAs delivering best in class service to the customer. Absorbing and fully understanding Problem Management team processes from UK colleagues and utilizing them to execute daily activities; delivering the highest level of Problem analysis in order to eventually take full ownership of specified problem responsibilities for list of customers. Experience in IT Infrastructure Support environment, and ability to co-relate support processes in call/ticket closure activity. Proficient in the use of Excel and M365 products. Ability to develop reports from raw data pertaining to calls as per stakeholder requirements, including configuring advanced formulas and creating manipulating graphs and pivot tables. Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities. Should be Self-driven and resourceful to achieve goals independently as well as work well in groups. Can demonstrate a high level of exposure and knowledge of Problem Management workflow: Problem Identification Impact Assessment Classification Actioning Manage to Closure Apply/Suggest Changes to Process as required Demonstrable Root Cause Analysis experience in an IT support environment Should mandatorily possess excellent Communication Skills. Both Written and Oral. Ability to take organizational Problem processes and guidelines, and practically apply to real-life Problem Management; ability to think independently, taking control where necessary to achieve resolution. Ability to diagnose an incident or series of incidents to get to a point of problem identification, followed by subsequent protocol steps. Ability to accurately arrive at, and clearly explain, conclusions. Regards, Dakshata NEC SWS Additional Information Excellent Communication Skills required.

Software Developer Datamark, Inc. is seeking a motivated and talented Software Developer to join our innovative team. As a Software Developer, you will be involved in designing, developing, and maintaining software solutions that meet our clients needs. You will have the opportunity to work on diverse projects, utilizing various technologies and frameworks to deliver high-quality applications. Key Responsibilities: Minimum Qualifications: Education Requirement: Bachelor s degree in technical area or equivalent work experience Field Experience: At least 5 years of experience in the software development/integration field Position Experience: At least 3 years of experience in a Software Developer position Other Qualifications: Experience with systems development life cycle and structured programming methods (both traditional and agile), including requirements definition, solution design, program development, testing, documentation, training, deployment, operations, support and maintenance Proven success with implementing and launching client-facing systems Proven timeliness and efficiency with integration projects Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred Must remain updated about new technologies and standards Demonstrates proficiency in the following languages and frameworks: C#, .NET Framework, ASP.NET Web Forms, ASP.NET Web API, Windows Forms, Entity Framework <

Experience Range: 6-8 Years Skill Required: ServiceNow IT Asset Management (ITAM) About the Role We are looking for an experienced ServiceNow Analyst with strong expertise in IT Asset Management (ITAM) . The role involves managing platform operations, ensuring stability, executing upgrades, and monitoring performance to maintain a resilient and high-performing ServiceNow environment. Key Responsibilities Perform service management, operations, and systems administration for the ServiceNow platform. Plan and execute system upgrades, patches, and vendor-recommended updates . Troubleshoot and resolve incidents and problems related to the platform. Ensure availability, resiliency, and performance of the ServiceNow platform and MID servers . Continuously monitor application health and performance to proactively prevent issues. Collaborate with stakeholders to maintain alignment with ServiceNow best practices . Essential Skills & Experience 68 years of proven experience in ServiceNow platform administration and operations . Hands-on expertise in ServiceNow IT Asset Management (ITAM) . Strong experience with system upgrades, incident/problem management , and platform monitoring . In-depth knowledge of ServiceNow platform resiliency, availability, and performance tuning . Familiarity with MID server administration and troubleshooting . Strong analytical and problem-solving skills with the ability to work independently. " , "Job_Opening_ID":"ZR_3271_JOB" , "Job_Type":"Contract" , "Job_Opening_Name":"ServiceNow Analyst (IT Asset Management)" , "State":"Karnataka" , "Currency":"INR" , "Country":"India" , "Zip_Code":"560001" , "id":"40099000030719040" , "Publish":true , "Keep_on_Career_Site":false , "Date_Opened":"2025-08-21"}]);

Primary responsibility is to handle production IVR and chatbots applications. Understand business requirements, new projects raised for the IVR & chatbot. Co-ordinate with development team so that requirements are developed and delivered as per user expectation. Planning and ensuring smooth deployments and postproduction support. Ensure applications are running in health status with adequate monitoring. Work with stakeholders and collaborate with different teams for delivery and support of the applications. Domain Knowledge Avaya IVR, Avaya Orchestration Designer, Chatbot technologies, Azure and Micro services knowledge. Expertise in Java. Proficiency in SQL Server and other databases like mongo. Classification: Confidential Knowledge of Apache Tomcat, Kubernetes. Proficiency in integrating and consuming RESTful webservice interfaces 8-10 years of experience Mandatory Avaya IVR, Avaya OD, Chatbot integrations knowledge, Cloud technologies (Azure), RESTful API SQL Server and above Java, spring boot Apache Tomcat Kubernetes Micro services design Desirable Document Statement systems domain knowledge Mobility development tools Ensuring IVR and chatbot applications are stable and healthy in production. IVR and chatbot channels should be available 247 unless planned downtime activities Conduct regular review on infra usage (AKS/CPU/Memory/Disk etc.) both production and test environments. Responsible for patching (Infra and application components) and accountability. Automation of BAU tasks and reduce manual intervention. Available to support application during incident/outages and ensure resolution. Work on RCA and problem management process is followed as per Mashreq policies. Work on documentation pertaining to DR, day to today activities as required by management team. Ensure backups are scheduled as per application recovery strategyand testing the back ups. Adherence/updation of SOP, audit evidence gathering, infra, governance, data policies. Compliant to HR and organization policies. Work closely with business stake holders on IVR and chatbot deliveries. Work with vendors to upgrade/incident fixes/new solution designs for vendor-based applications/products. Identify system improvements and simplify the system complexity. Identify revenue opportunities and make constructive suggestions. Provide support of the IVR & chatbot systems to ensure expected system availability and stability as per business criticality SLA/TAT. System monitoring and analysis - Pro-actively report the issues, analyze and provide solution. Service tickets support Service tickets closure as per agreed SLA with root cause analysis and bug fixing if required. Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification. Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.

About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. This position extends well beyond product support as you will be a trusted partner to our enterprise customers by offering developer-to-developer assistance for cloud-native service development and architecture; you will work closely with junior and senior engineers and developers, fixing and improving code and identifying automation opportunities. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hats key strategic cloud partners to jointly solve customer Multi-Cloud issues. What will you do? Support Red Hats customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on premise deployments) Actively support and provide guidance to other Red Hat engineers dealing with more complex issues Resolve Red Hats customers issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio Be a regional / global subject-matter expert on one of the above-mentioned OpenShift components Diagnose and troubleshoot complex technical problems, often going through product code, to identify the root cause Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hats portfolio Build on your expertise by going through intensive onboarding, which includes taking RHEL and OpenShift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380) Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience Contribute to the global Red Hat knowledge management system As a part of your professional development, you can collaborate with your colleagues on different projects outside your day-to-day work, contribute to the success of the global team and / or contribute to Open-source community and product code What will you bring? Excellent communication skills, ability to analyze and effectively resolve customer's issues Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh) Previous professional Linux system administration experience Passion for problem-solving and investigation of the customer and technical problems Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus Team player attitude, open-minded and collaborative approach Ability to read code in one of the following languages (Python / C / C++ / GoLang, Java), interest in deepening the knowledge of GoLang Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc) Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills #LI-AK1

Support and maintenance of DevOps and resiliency products, tools and services that support our continuous integration, continuous deployment/delivery capabilities, and automated provisioning on both AWS Cloud and On-Prem Platforms. Analyze issues/failures in products and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product. Lead incident and problem management by collaborating with various teams to ensure customer issues are resolved timely and efficiently. Develop and contribute to knowledge base, process, and procedure documentation. Implement proactive monitoring of tools, services, and infrastructure at all tiers to help reduce unplanned outage time. Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes. Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (Dynatrace, etc.) Contribute to technical process improvements across a variety of fields such as training, agile, and modern development practices. Lead by example through demonstration of high performance in the areas of customer service, collaboration, partnership, reliability, efficiency, and execution. Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and senior executives). Provide after business hours support and 24x7 on-call support on a rotational basis. Develop and maintain knowledge and expertise on EDSO and resiliency products and services. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Minimum of 6 years of related experience Bachelors degree preferred or equivalent experience 6+ years IT confirmed experience with skills using DevOps tools to automate software development process. Application or Infrastructure Support experience is required. Administration experience in DevOps tools such as Jenkins, Bitbucket, JIRA, Fortify, SonarQube, and Nexus. Basic understanding of technologies and platforms including UNIX/Linux, Git, Maven, OpenShift, etc. Basic understanding of AWS Cloud services such as compute, networking, and security. Implementation experience in DevOps Operations for Agile projects. Experience in supporting systems from an infrastructure, code, and security perspective. Experience in issue/bug tracking tools (JIRA). Good understanding of Incident, Problem, and Change Management ITIL processes Ability to communicate effectively (both written and verbal). Familiarity with Programming languages such as Java, Angular and Python.

Summary CPO / GBSGCO About the Role Major Accountabilities SLA SLA ; SOP Key Performance Indicators CPO / GBSGCO Work Experience Skills Alteryx Language : ww

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

Notice Period: 0 to 30 Days Mode of Shift: Rotational Are you ready to break new ground? Convince us with your potential. Job Summary: We are seeking a skilled HANA Database Administrator with strong customer-centric skills, excellent communication, analytical thinking, a result-driven approach, and strong collaboration skills. The ideal candidate will have a solid understanding of SAP HANA Database architecture and the ability to manage installation, maintenance, troubleshooting, and performance tuning efficiently : 3 to 6 years of exp in SAP HANA DBA Strong knowledge of SAP HANA Database architecture. Basic understanding of Linux operating systems. Installation, upgrade, and renaming of HANA instances as part of administration. In-depth knowledge of HANA backup and recovery concepts using both traditional and Backint methods. Experience in DB restarts and troubleshooting issues in MDC/Non-MDC environments using both OS-level commands and Studio. End-to-end installation of HANA 2.0 MDC. DB client upgrades, add-on installations, and troubleshooting related issues. Performing HANA version upgrades across different support packs in HANA 2.0. Expertise in monitoring alerts from HANA Studio and taking necessary actions. Applying HANA licenses using OS/Studio environments. Managing audit logs and enabling logs for user activities. Enabling/disabling different types of traces for performance analysis. Performing end-to-end system health checks. HANA user management experience. Strong troubleshooting skills for backup-recovery, memory, CPU utilization, and database performance tuning. Expertise in HANA parameter configuration changes. Executing backup recovery and point-in-time recovery for both MDC and Non-MDC systems. Handling HANA outages (system downtime, system hang, and performance issues) while meeting required SLA commitments. Managing P1 and P2 incidents and ensuring timely resolution as per KPI requirements. Shift leadership experience is an added advantage. Willingness to work in rotational shifts, including one week of night shifts per month. Key Responsibilities: Responsible for message processing, technical incident management, service/change request management, problem management, and root cause analysis. Performing installation, patching, and upgrade activities. NTT DATA Business Solutions Private Limited, Plot no. 4, Soft Sol Tower 2, Third Floor, Software Units Layout, Madhapur, Hi -Tech City, Hyderabad - 500081, Telangana. India www.nttdata-solutions.com Overseeing performance monitoring, tuning, backup, restore, and recovery procedures. Ensuring high availability of systems, including disaster recovery setup. Providing technical expertise to optimize system operations and architecture. Supporting concept and tool development to prevent issues and improve efficiency. Collaborating within international teams and driving global knowledge transfer and documentation. Conducting workshops and training sessions for customers and ensuring knowledge transfer within the team. Supervising juniors and trainees to foster learning and growth. Planning, setting up, and implementing technical migration projects and process improvements. Holding a degree in business informatics, computer science, IT training, or relevant industry experience. Demonstrating strong analytical skills, technical affinity, and a customer-focused, solution-oriented mindset. Willingness to participate in an on-call rotation, including weekends or public holidays when required. That is what makes us special- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer Active participation in shaping your future. Individually tailored mentoring program Sustainable career support with our career model and individual development programs International project opportunities and networks Do you have questions? We are looking forward to receiving your complete application documents (cover letter, CV and references) stating the earliest date you could start.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice Admin. Experience: 3-5 Years.

Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Sensitivity: Internal & Restricted JD FUND ACCOUNTING ESSENTIAL GENERAL SKILLS Advanced knowledge of MS Office tools. Very Good written & spoken communication skills; Good Analytical Skills & problem solving skills Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team; Excellent Customer facing Skills and Ability to build Rapport with Clients Have the ability to escalate issues on time to ensure quick resolution Good phone & email etiquettes. DOMAIN SKILLS Very good understanding of Financial Accounting Genaral understanding of Capital Markets Genaral understanding of Banking Genaral understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day to day operations on the floor. Suggest and work on process improvements Idea Sensitivity: Internal & Restricted JD FUND ACCOUNTING ESSENTIAL GENERAL SKILLS Advanced knowledge of MS Office tools. Very Good written & spoken communication skills; Good Analytical Skills & problem solving skills Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team; Excellent Customer facing Skills and Ability to build Rapport with Clients Have the ability to escalate issues on time to ensure quick resolution Good phone & email etiquettes. DOMAIN SKILLS Very good understanding of Financial Accounting Genaral understanding of Capital Markets Genaral understanding of Banking Genaral understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day to day operations on the floor. Suggest and work on process improvements Idea Sensitivity: Internal & Restricted JD FUND ACCOUNTING ESSENTIAL GENERAL SKILLS Advanced knowledge of MS Office tools. Very Good written & spoken communication skills; Good Analytical Skills & problem solving skills Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team; Excellent Customer facing Skills and Ability to build Rapport with Clients Have the ability to escalate issues on time to ensure quick resolution Good phone & email etiquettes. DOMAIN SKILLS Very good understanding of Financial Accounting Genaral understanding of Capital Markets Genaral understanding of Banking Genaral understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day to day operations on the floor. Suggest and work on process improvements Idea Mandatory Skills: Institutional_ Finance _Buy_Side_Others. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 3-5 Years.