1052 Problem Management Jobs - Page 41

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for? """1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security.""" Roles and Responsibilities: " ""1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.""" Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Sales and Distribution (SD) Good to have skills : Autosys Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education "Work in partnership with the Global SAP COE Functional and Technical teams in support of all Global applications and Business Units.Incident Management - Resolve incidents under the broad supervision of a SME or independently in area of focus. Update existing documentation as needed. Create new documentation in area of focus. Provide first call resolution for off hours support of critical application and independently resolve issues with documented solutions. Assist less experienced associates with the intake and distribution of incident management tickets.Business Process Monitoring - Interpret technical and business process monitors to promote proactive response. Work with key business partners to gain a mutual understanding of these tools.Problem Management - Participate in Problem Management dialogue, providing workarounds and suggestions relevant to background. Able to find root causes for problems within area of focus." Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to address system malfunctions. Develop and implement strategies to enhance system performance. Provide technical support and guidance to end-users. Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based contact center solutions. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for incident and problem management. Hands-on experience with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Business Analyst The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration I Expense, accounts payable, payments etc. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules iExpense, purchasing, supplier maintenance, accounts payable, payments etc. Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc. in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc. is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written & verbal communication skills required - with the ability to effectively communicate & develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

What we expect Collaborate with all regional leads to implement best practices and ensuring efficient and effectiveness across their region with global initiatives. Provide guidance, coaching and support to regional IT Community in all IT global/regional implementations projects to ensure high performance. Backup assistant for any region that could need support (follow-the-sun) Overseeing the delivery of IT services to meet the needs of global users and stakeholders. Collaborate with Infosys SIAM team. Ensuring that SLAs and KPIs are defined, monitored, and met consistently across their region. Managing relationships with internal and external service providers to ensure seamless service delivery. Developing and implementing a Global IT service strategy aligned with the organizations business objectives. Collaborating with regional stakeholders to understand their requirements and priorities and incorporating feedback into the service strategy. Continuously monitoring and evaluating the performance of IT services to identify areas for improvement. Leading service improvement initiatives to enhance service quality, reliability, and user satisfaction. Implementing best practices such as ITIL to drive service excellence. Overseeing change and release management processes to minimize disruption to IT services during changes or updates. Ensuring that changes are assessed, prioritized, and implemented in a controlled manner to mitigate risks and maintain service stability. Coordinating communication and collaboration between different teams and stakeholders involved in change and release activities. Managing incident and problem management processes to minimize the impact of IT incidents on business operations. Manage the day-to-day operations of the service desk and the end-to-end incident management process and major incident management process. Facilitating timely resolution of incidents and problems by coordinating efforts across teams and leveraging appropriate resources. Conducting RCAs to identify underlying issues and implementing corrective actions to prevent recurrence. Monitoring vendor performance and addressing any issues or concerns proactively. Developing and implementing risk mitigation strategies and controls to safeguard IT assets and data. Collaborating with internal audit and compliance teams to address audit findings and remediate any non-compliance issues. Providing leadership, direction, and support to global IT service teams, including managers, analysts, and technical specialists. Fostering a culture of collaboration, innovation, and continuous improvement within the IT service organization. Develop and maintain an IT Service Management strategy and framework that aligns with business goals. Ensure that the Service Desk team, internal or vendor ones, provides high-quality customer service, improves user experience, and maintains a positive relationship with stakeholders. Who we are looking for Bachelors Degree in Information Technology, Computer Science Minimum of 5 to 10 years of experience in ITIL best practices (ITIL 3/4 foundation certification will be a plus). Experience working with IT Service Management tools (ServiceNow experience will be a plus Deep knowledge of ITSM and practical experience in (major) incident management and problem management. Ability to lead and direct the (major) incident response effectively and efficiently. Familiarity with ITIL or other industry-standard frameworks for (major) incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization.

What is special about Lighthouse Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role This role is responsible for managing day-to-day application support operations within Lighthouse s global infrastructure. The manager will ensure that team members are providing top-tier support for applications used by the organization and engaging with multiple departments to ensure the best experience possible for clients and internal users. What will this person do Mentor and manage a team of Application Support Engineers and Senior Engineers, ensuring accountability and performance. Lead incident management with emphasis on timely resolution and clear communication, especially for P1 issues. Manage and optimize on-call rotations and culture across global teams. Coordinate and lead P1 bridge calls, ensuring effective technical triage and stakeholder updates. Provide escalation support and knowledge transfer for Lighthouse internally developed applications. Facilitate seamless collaboration and status alignment with UK & US-based partner teams. Drive continuous improvement in incident response, problem management, and root cause analysis processes. Oversee support coverage and SLAs, ensuring service reliability and user satisfaction. Mediate and resolve conflicts within teams and across stakeholders to maintain a productive support environment. Monitor and report on progress of support tasks, tickets, and initiatives to leadership and stakeholders. Implement training plans and skill development strategies for support engineers. Provide uptime and general availability reporting of applications supported in stack. Perform one-on-ones with direct reports and provide guidance on career training and growth. Provide technical leadership in the design, implementation and management of multiple applications including Relativity, Ecapture and Nuix Collaborate with IT, business stakeholders and end users to holistically design and own support for the Line of Business applications. Proactively looking for ways to improve uptime, alerting, and efficiencies of systems Write and distribute communication relating to system outages, patch\upgrade notices, and new feature documentation. Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact while still providing the best client experience possible. Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Management duties include supervision of exempt and/or non-exempt staff. This includes but is not limited to, conducting performance evaluations and improvement plans, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, taking disciplinary action, and interviewing candidates for open positions. Bring your passion and together we will shine. It would also be great if you had the following: Bachelor s degree in computer science, related field or comparable job experience preferred. 7+ years of progressive experience with large scale application stack support 3+ years of lead or management experience in a client-facing environment. Proven capability to manage day-to-day activity in a ticketing system. Strong knowledge of commonly used eDiscovery tools including but not limited to: Relativity, Brainspace, Nuix and Ecapture is beneficial. Ability to convey complex ideas both verbally and in writing to a non-technical audience. Demonstrated record of excellent customer service Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration. Working knowledge of SQL Database Design, administration, and reporting Understanding of VMware ESXi and Vcenter is a plus. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.

Version 1 provide expert consulting and support services to enable our customers to maximise the benefit from their JD Edwards investment. Version 1 is one of the fastest growing IT services companies in Western Europe. Version 1 has doubled both profitability and revenue over the last few years, while at the same time delivering consistent improvement in customer satisfaction and world-class employee engagement. Version 1 supports a variety of products and applications, which include JD Edwards World and JD Edwards EnterpriseOne and additional products that integrate with the JD Edwards toolset from the earliest versions of JD Edwards World through to JD Edwards EnterpriseOne 9.2. Version 1 also provides additional complimentary products for JD Edwards including Approval Express, AllOut security and Purge-it! Job Purpose & Primary Objectives: Applications Consultant is a key member of the Managed Services consulting team. This position is a customer facing role and requires that you establish and manage expectations within the business and drive fast and efficient resolution of service desk incidents and change requests, and achieve those expectations to a high standard. Key Responsibilities: Providing functional/application support, via Service Desk allocated calls and / or Change Request . Problem management to identify repeat issues, conduct root cause analysis and propose resolutions. Improvement focussed, look for solutions to repeat issues and progress service improvements that can add value to customer . Documenting business processes . Good in Communication Planning and testing modifications relating to bug fixes, interfaces and reports for complex JDE applications. Consulting with users, technology liaisons, applications support personnel and developers when researching solutions. End User training. Responsible for learning new functionality and keeping personal knowledge up-to-date. Additional Responsibilities: Take part in the early and late rota to cover office hours between 08:00 to 18:00. UK shift . Assist in the support and training of fellow colleagues. Performance Indicators / Targets: High customer satisfaction ratings (internal & external). All incidents dealt with within agreed SLA/OLAs. Skills within the service delivery team remain sufficient to meet business demands. Quarterly objectives set during quarterly appraisals are met Key Skills, Knowledge & Qualities: A minimum of 4+ years experience in ERP consulting / Managed service support and knowledge and experience with multiple JDE modules. Strong JD Edwards Manufacturing and Distri

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: In this role, you will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelors or masters degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting : Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills : Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Computer Science, Cyber Security, Project Manager, Technical Support, Technology, Security Apply now Find similar jobs: IT

FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the worlds seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of 8.1 billion on a preliminary basis in the fiscal year 2023. Being IT business partner in operations questions, concepts, strategic discussions and business process design Design the technical solution, together with the Development Team and Solution Architect when necessary Be a main actor in the system evolution and upgrades. Drive the technical evolution of the module together with the rest of the support chain actors Participate in Problem Management to solve repetitive/critical issues with the rest of the actors of the support chain. Support, preparing and handling of trainings for the operating departments, key-user, L2 team etc Close collaboration with modules SD, WM, EWM, FICO, QM and other related modules Developing of concepts for optimization of the Purchasing processes in collaboration with the operating department. (digitalization and process standardization and automatization with innovative solutions) Support, consulting in questions for Purchasing processes and application optimization with internal and external customers in the automotive-/ and sales-business (incl. inbound processes) Support and consulting of SAP processes and application optimization in the area of Purchasing with internal customers. Analyzing and correction of errors in the Purchasing modules Close collaboration with modules SD, WM, FICO, QM and other related modules Implementation of Purchasing projects or functionalities, communication with the operating departments, members of the team and consultants having regards to deadlines and capacity. Preparing and implementing test scenarios, as well as preparing decision-related documents and Change Requests in the SAP Purchasing area Customizing of the MM modules in line with the business processes of the companies Creating documentations concerning the Purchasing-processes and system components\ YOUR QUALIFICATIONS Bachelor / Master s degree or equivalent qualification. Min. 5+ years of SAP Purchasing(MM) configuration and process experience Detailed knowledge in MM-customizing, SAP S/4 knowhow, FIORI apps are an advantage Knowledge on other modules such as ARIBA is a plus Knowledge of automotive industry and manufacturing processes is a plus

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Delivery Management In this role, you will: Project management for end-to-end delivery of cards billing global implementation. Showcase an ability to multi-task, track multiple issues, effectively manage time and competing priorities, and to drive results through partner teams. Actively work and collaborate with stakeholders across Technology and Business Operations. Owning and leading technology teams/pods in managing incidents and problems. Working with technology teams/pods to devise action plans to prevent incident re-occurrence Representing IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings Facilitating technology teams/pods teams in compliance with Incident and problem Management controls. Supporting partner asset ITSO s with Incident and Problem Management Best Practice. Providing status reports and Risks and Issues updates to senior managers Ensuring all non-functional requirements facing technology and service infrastructure are always met. Ensure vulnerability patches are in place by designated time. Requirements To be successful in this role, you should meet the following requirements: Proven ability in successfully managing and implementing global / regional change initiatives. Proven ability in working across multi-disciplinary and multi-cultural work environments. Evidence of successfully managing financial and resource plans, and addressing related challenges Knowledge of Cloud technologies (OCI/AWS/GCP/Azure) , Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation, Strong knowledge, and experience of implementing DevOps practice. Strong IT Infrastructure experience focused on Enterprise Services. Ability to own IT infrastructure including submitting funding ask for running IT estate, including planning & management for technical product upgrades & enhancement, system security and mandatory upgrades. Knowledge and experience of incident / problem / change and release management Experience of Agile methods and leading Pods. Effectively coordinate delivery of services involving elements delivered by other internal/external teams. Confident in actively participating in Service Management meetings relating to Incident Management and representing GPS Technology interests. The drive to become an Incident Management Subject Matter Expert and build similar competencies across the GPS Technology team. Maintain a Can-do attitude and a high degree of self-motivation, a strong drive to achieve, ability to drive incident calls, include stakeholders into incident calls as needed, and progress on fast resolution of incidents, ensuring least impact to the business and customers. Strong analytical and critical thinking skills, with ability to think creatively to drive innovative, practical, and cost-effective solutions to complex issues. Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels. Ability to innovate and iterate to drive continuation improvement. High level of drive and motivation to ensure successful delivery of complex transformational initiatives. Ability to leverage resources available to achieve goals. Familiarity with AGILE and Scaled AGILE methodologies. Knowledge on Corporate cards and Payments Domain, Payment Operations. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Greetings we are looking for Incident Managers in Hyderabad Please Note *This is a WFO Profile in Hyderabad *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

About the Job Skills Team Leadership Customer Service Problem Management Technical Troubleshooting ITIL Framework Communication Skills Hardware Support Software Installation Ensuring all call get registered in Service Desk. Call dispatching to respective team. Maintaining the call track & TAT Follow up with respective user / engineer for call closer. L2 level Troubleshooting Vendor Management for Warranty as well as AMC assets in the support OS image end to end testing for new deployment with all components Call Management SLA Management User Management 2nd Level troubleshooting Resource management on site Vendor Management Reports - Daily/Weekly/Monthly Coordination between the departments for various internal projects

Provide input into design and development of systems and applications to meet technical / business requirements in accordance with ANZ s technical standards. Produce re-usable data assets that stakeholders can leverage to derive value through identification of key trends, insights, and reporting. Provide quality assurance through following technical governance & quality control standards. Contribute to the management of the regular jobs to ensure all data assets are produced according to their schedule and any issues are promptly identified whilst contributing to continuous improvement for quality control. Provide timely operational support for specific systems which may include after-hours pager support for production systems using the Bank standard change and problem management tools. Ensure all services comply with ANZ Group, Information & Insights strategy, policies, processes, and standards and with external regulatory requirements. Provide guidance and support to peer through code reviews. What will you bring The must have knowledge, skill, and experience (KSE) the role requires are: Strong interpersonal skills with the ability to consult and influence key stakeholders effectively. Excellent communication skills, including written, verbal, and presentation capabilities. Proven problem-solving abilities, with a track record of working independently and collaboratively in team environments. Demonstrated ability to set clear, achievable goals, manage priorities, and consistently meet deadlines. Ability to constructively challenge and improve existing processes and procedures. Hands-on experience with database platforms such as Teradata, Oracle, or Microsoft SQL Server. Strong programming expertise with Python and Apache Spark. Mandatory experience with Apache Airflow for workflow orchestration. The good to have knowledge, skill and experience (KSE) the role requires are: Working knowledge and experience with Docker for containerization. Experience working with Astronomer for Airflow. Experience delivering work and leading others in an Agile context. Experience delivering data outcomes that drive decision making in a financial services or banking organisation. Experience with API s, containerisation, automation and CI/CD is highly advantageous. Previous data warehousing & ELT experience across a broad technology stack. Apache Airflow Certification from Astronomer is an added advantage

Lead Site Reliability Engineer Reporting to: Sr Manager, Availability Management Office Location: Chennai, India Flexible Working: Hybrid (Part Office/Part Home) Cloud Site Reliability Engineer Responsibilities On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization. Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms. Play an important role in the Continual Service Improvement process, identifying and driving improvement Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools . Participate in code peer reviews and enforce quality gates to ensure best practices are followed. Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples. Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response. Exploring and applying Artificial Intelligence to enhance operational processes/procedures Should-Haves - Skills & Experience Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing. Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor Experience with the OpenTelemetry (OTEL) Standard Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others. Strong experience with IaC tools, such as Terraform and Cloudformation. Experience with cloud environments, especially AWS and/or Azure. Good customer interaction skills and able to understand their needs and expectations. Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary Experience with code quality tools, such as SonarQube. Knowledge on code linters tools of various programming languages. Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions. ITIL experience with basic understanding on incident management, problem management and change management. Nice-to-Haves - Skills & Experience Any cloud certification ITIL certifications Experience with ITSM tools Experience using On-Call Management Tooling

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Expertise in troubleshooting, resolving, and maintaining information technology services Hands-on experience on AWS, Oracle SQL, UNIX shell, Perl, Python, or similar scripting languages Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Knowledge of Dynatrace, Splunk, Grafana and Geneos is added advantage Experience supporting mission-critical in financial services industry, particularly in a merchant servicing environment, is a big plus.

As a Unix/SQL/AWS Technology Support I team member in Commercial & Investment Bank Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Proficient in any of distributed technology Java/Unix/ SQL/Oracle Knowledge of any of scheduling tool for ex. Autosys/control M Should have good understanding of ITIL principles Good knowledge of Unix OS with the ability to carry out root cause analysis Preferred qualifications, capabilities, and skills Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Knowledge of Payment system processes is an added advantage

Knowledge and broad understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email, Messaging Services, Networking). Experience in managing and supporting incidents with multiple support staff engaged. Excellent verbal and written communication skills in English with the ability to communicate with associates within all levels of the organization. Ability to remain calm and confident in a rapidly changing environment and set priorities accordingly. Handle conflict situations and make quick decisions while driving incidents. Confident in dealing with staff at all levels and providing direction and instruction. Negotiation skills for de-conflicting issues, priorities with different support groups, and overcoming obstacles. Proactive self-starter who can use and work on initiative and good time management skills. Ability to multitask effectively under pressure. Self-driven and capable to operate in a fast-paced environment. Familiar with ITIL Service Management Methodology, Problem Management techniques such as cause-and-effect relationships, Kepner Tregoe method, etc. SIAM or ITIL V3/V4 Foundation certification is desired. Education Bachelors degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial, 3-7 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. Responsibilities Lead root cause analysis review meetings to aid in the identification of complex problems to address underlying technical issues. Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, the technology used, and system feeds and interfaces) technologies at a global level with multiple concurrent users, ensuring control, integrity, and accessibility. Broker conversations and decisions between the functional SME and technical operations teams, software engineers, and consumers of technology, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions and their supportability. Documents meetings and ensures Service Now Problem tickets are updated with RCA findings from the review process. Ensures action items are assigned to address root causes and contributing factors-- and that action items are tracked to closure. Conduct governance reviews with the business sponsors and other stakeholders to develop, enhance, and enforce a plan for continuous service improvement. Maintains policy and procedure documentation. Provides requested information to auditors related to the Problem Management process. Participate in weekly Problem review meetings, Monthly Executive Problem Review board meetings, and report trends; KPI; and problem and task status to management. The role requires some off-hour support but provides a flexible working schedule

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Novartis is seeking senior leadership, skilled architects, and energetic engineers who share our vision that science serves a greater purpose in improving human health. Container Team is looking for a senior Infrastructure Engineer in Container Technologies to be part of our dynamic and talented Engineering team. This role would be working with other Engineers, Architects and Security Experts in maintaining, improving and exploring robust, scalable and secured solution for Containers across our Hybrid infrastructure. A self-starter attitude, excellent communication, collaboration skills and dedication to innovative technologies are critical to this role. Job Description Job Description Major accountabilities: Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services; Take accountability to ensure adherence with Security and Compliance policies and procedures Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met Help develop Novartis Container strategy, vision, and recommend industry standards/best practices with other key partners Develop and promote content towards standard frameworks and methodologies to allow for repeatable container platform deployment projects Contribute lessons learned, best practices, and how-to s to our internal and external communities of practice Provide subject-matter expertise, maintain and help design the implementation of container technologies across hybrid and/or multi-cloud implementations Manage and develop security requirements in the container ecosystem and maintain security blueprint and assist in the definition of security policies, standards and procedures Develop automation and guidance to resolve common Infrastructure/security problems and improvements Design, integrate, build & maintain large scale high performing, secure Kubernetes and other application platform infrastructure on AWS, Azure and on-premise Define, Measure and improve Reliability Metrics, Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Management) and streamline - automate release management Main requirements: Bachelor s Degree or higher in Computer Science or related technology 5+ Years experience in IT with 3+ Years of managing and building from scratch large scale high performing, secure Kubernetes, Docker, on-premise environments. Hands-on experience in architecture and design of complex container solutions and infrastructure. Certified Kubernetes Administrator (CKA) 3+ Years hands-on experience in Cloud Technologies: AWS, Azure, etc. Previous experience working in a Global Corporate environment with Excellent written, verbal communication and presentation skills English proficient Other Preferred Qualifications Experience on container networking & security, image scanning for vulnerabilities using tool Source code management and Implementation of Security best practices, other DevSecOps principles and tools. Certified Kubernetes Security Specialist (CKS) Excellent hands-on experience with platforms and tools like -ECR, ACR, Jenkins, Jfrog Artifactory, Bitbucket, git, Prometheus, Grafana , Unix/Linux-OS Internals, Terraform and/or CloudFormation

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Minimum Qualifications: 4+ years of IT-related work experience with a Bachelor's degree. OR 7+ years of IT-related work experience without a Bachelor"™s degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. As a member of the Engineering IT Secure Environments team (IP Protection team), you will be working in a project-based team that builds secure development environments designed to protect Qualcomms IP while also enabling engineering to get their work done. These environments span the globe and are designed with a diverse set of requirements and security controls. Technical lead for new HW Engg JV/ODC/3rd party engaements, responsible for leading the build of the new environment that implements current security controls and infrastructure architecture while meeting engineering requirements.Strong Linux and Windows system administration skills as well as the ability to interpret requirements to execute the required tasks constitute the core competencies of this role. Development of solutions, scripts and/or processes to automate the management and operations of these specific environments, services, tools and servers are required for long-term success. While this role is primarily project-based, it can include IT engineering services support, ticket queue management, and phone support as necessary. You will be working closely with the Hardware and Software Engineering design communities as well as IT peers. Building strong relationships with multiple global business partners will be key to your success. Interrupt driven situations that encompass various levels of urgency will provide exciting challenges in this role. There will be growth opportunities to learn new skills and further your career development.ResponsibilitiesEnd-to-end support of deploying new secure engineering design environments in a global environment. Analysis of engineering workflows to facilitate the onboarding of new workloads and troubleshoot issues. Analysis of IT workflows and implementation of automation processes to improve IT efficiency. System level understanding of the large-scale compute environment. Design and implement new communication and support protocols with critical key departments and users. Ensure proactive oversight to identified assets and services on behalf of engineering. Establish collaborative partnerships with all IT and engineering teams involved. Manage multiple concurrent projects with strong communication and organization skills, largely independently. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Reporting to: Sr Manager, Availability Management Office Location: Chennai, India Flexible Working: Hybrid (Part Office/Part Home) Cloud Site Reliability Engineer Responsibilities On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization. Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms. Play an important role in the Continual Service Improvement process, identifying and driving improvement Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools . Participate in code peer reviews and enforce quality gates to ensure best practices are followed. Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples. Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response. Exploring and applying Artificial Intelligence to enhance operational processes/procedures Should-Haves - Skills & Experience Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing. Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor Experience with the OpenTelemetry (OTEL) Standard Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others. Strong experience with IaC tools, such as Terraform and Cloudformation. Experience with cloud environments, especially AWS and/or Azure. Good customer interaction skills and able to understand their needs and expectations. Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary Experience with code quality tools, such as SonarQube. Knowledge on code linters tools of various programming languages. Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions. ITIL experience with basic understanding on incident management, problem management and change management. Nice-to-Haves - Skills & Experience Any cloud certification ITIL certifications Experience with ITSM tools Experience using On-Call Management Tooling No travel required

About The Role : Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Title: Networking Problem Manager Job Summary: Problem Management for managing the lifecycle of all network-related problems, ensuring they are reviewed and resolved within established service levels. The primary goal is to prevent network incidents and minimize the impact of those that cannot be prevented. Roles & Responsibilities: Problem Identification and Analysis: Identify and analyze network problems to determine root causes and implement corrective actions. Incident Management: Collaborate with the incident management team to resolve network incidents and prevent recurrence. Root Cause Analysis: Conduct thorough root cause analysis for network issues and document findings. Problem Resolution: Develop and implement solutions to resolve network problems and improve network performance. Monitoring and Reporting: Monitor network performance and generate reports on problem management activities and outcomes. Continuous Improvement: Identify opportunities for process improvements and implement best practices in network problem management. Collaboration: Work closely with network engineers, IT teams, and vendors to resolve network issues and enhance network reliability. Documentation: Maintain detailed documentation of problem management processes, procedures, and resolutions. Qualifications: Experience: Proven experience in network management, problem management, or a related role. Certifications: Relevant certifications such as ITIL, CCNA, or CCNP are preferred. Skills: Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proficiency in network monitoring and management tools. Desired Skills: Knowledge of ITIL best practices in problem management. Experience with network performance monitoring and troubleshooting. Familiarity with network security principles and practices. Ability to work under pressure and manage multiple priorities. Mandatory: 6-10 years of core Enterprise Network experience. 5 days office with General shift Role & responsibilities Preferred candidate profile

Req ID: 317428 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements – Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 10 & 11 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider’s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. Work from office is mandatory. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technical Support, Technology