1052 Problem Management Jobs - Page 40

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of critical incidents. Collaborate with cross-functional teams to address technical issues. Maintain documentation of incident resolutions and troubleshooting steps. Implement best practices for incident management. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Critical Incident Management. Good To Have Skills:Experience with Change Management. Strong problem-solving skills in critical incident scenarios. Knowledge of ITIL framework for incident management. Ability to prioritize and manage multiple incidents simultaneously. Additional Information: The candidate should have a minimum of 3 years of experience in Critical Incident Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Site Reliability Engineering Good to have skills : Service Integration and Management (SIAM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 7.5 years of experience in Site Reliability Engineering. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Manage and oversee the delivery of programs, projects, or managed services. Ensure adherence to project timelines and deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Good To Have Skills:Experience with Service Integration and Management (SIAM). Strong understanding of IT service management principles and practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in service management. Familiarity with service level agreements (SLAs) and service level management. Ability to analyze and interpret data to identify trends and patterns. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Talent Acquisition - Talent Sourcing Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketYou will be part of a HR sourcing team which will enable to search and identify the right candidates to ensure the delivery of candidates to meet the recruiting demand based on the Recruiting Plan What are we looking for? Create, monitor and measure SLAs, quality assurance and create a dashboard, to include:workforce scheduling, ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives. Also, initiate calendar audit to resolve pain points and create a structure for calendar going forward that is aligned with Program Participants to management/leadership support teams' (L7/L8 ICs) priorities and preferences.HR Industry specific tools and methodology Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Total years of experience - 5 to 8 years BMC years of experience - 3 to 5 years Key Responsibilities Solution Development: Design, develop, and implement BMC Helix applications and solutions tailored to business requirements. Integration: Integrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow. BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical Support: Provide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations. Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides. Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation. Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML. Reporting: Create Reports, Dashboards, and distribute reports. Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Design applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create functional designs and specifications. Implement design solutions effectively. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes. Knowledge of ITIL framework. Experience in designing and implementing ServiceNow solutions. Ability to troubleshoot and resolve technical issues efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using the ServiceNow platform. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud. Develop and maintain technical documentation related to ServiceNow IT Service Management applications. Provide technical expertise and support to end-users and stakeholders. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Service Management. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in defining requirements and designing applications to meet business process and application requirements. Experience in cloud migration and implementation. Strong understanding of ITIL processes and best practices. Additional Information: The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. Qualification Na

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience in incident management, problem management, and change management. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor

Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only. Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL. Experience as a Team Lead or coordinator. SAP SuccessFactors modules such as Employee Central, Performance & Goals, Time Off and Compensation. SAP HCM processes and how they integrate with SuccessFactors. Good written and verbal communication skills, with the ability to translate complex technical concepts into easily understood solutions. Knowledge of core HR processes and standard practices within an international context. Creating reports and analytics within SAP SuccessFactors to track HR metrics and performance indicators. Security protocols and compliance requirements within SAP SuccessFactors, especially related to sensitive HR data. Data migration strategies and tools. MDF (Meta Data Framework) and business rules configuration. Analyzing and optimizing SAP SuccessFactors for performance. Resolving issues and debugging in SAP SuccessFactors, including issues related to configurations and integrations. Nice To Have Skills and Experience: Relevant SAP certifications, such as SAP Certified Application Associate - SAP SuccessFactors Employee Central or other module-specific certifications. Integration technologies such as SAP Cloud Platform Integration (CPI), APIs, and SAP SuccessFactors Compound Employee API. Integrating SAP SuccessFactors with other SAP solutions (like SAP ERP HCM) and external systems. Experienced working in a global, diverse and multicultural environment. Experienced with development practices such as Waterfall and Agile!

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Mainframe DB2 team, as a part of the Mainframe and Midrange compute (MMC), your role will involve utilizing your comprehensive understanding of software, applications, and technical processes in infrastructure engineering. Your duties will encompass planning, designing, installing, configuring, and maintaining a robust and stable Mainframe DB2 infrastructure, with an emphasis on automation where feasible. This role provides a substantial opportunity to contribute to our team and enhance your skills in infrastructure engineering. Job responsibilities Perform mainframe database software upgrades coupled with administration and tuning to support DB2 environments. Establish policies and procedures pertaining to database management, Disaster recovery, security, maintenance, and utilization Analyzing new versions of DB2 for functionality that can improve systems performance and reduce cost Perform performance data collection, analysis, and tuning of DB2 systems Executes project and internal initiative responsibilities as assigned or delegated Participate in incident and problem management activities related to application and DB2 Perform problem diagnostics and resolution as well as change management Collaborate with other team members within same Information Technology (IT) departments, functional users, and vendors to provide guidance and manage project implementation Provide 24*7 on-call support Mainframe Infrastructure Develop and maintains operational documentation, best practices, and run books for the operational platform Implement tools and procedures required to maintain a very stable environment. Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Hands on experience of installing and/or customizing software products Mainframe DB2 and/or data replication product suite. Experience working with large systems in data sharing Sysplex environment Demonstrates strong knowledge of resources available and demonstrated ability to use the resources for problem determination, product enhancements and other technical issues related to the components being administered Strong problem determination skills in both system and application areas Has the ability to work both as individual and as a team member with other subject matter experts and infrastructure DBAs Possess a high level of personal initiative is a must to help us improve and optimize the solutions Preferred qualifications, capabilities, and skills Preferred experience with IDAA, QREP, USP Tools, Guardium and CDC Replication Software development experience in one or more general purpose programming languages REXX, SQL, Unix Scripting, zOSMF Workflows, Python, Java, and JCL Experience with design, configuration and support services to production and development departments running critical and 24*7 applications

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with AWS Snowflake, Oracle Database and SQL query experience writing and modifying complex queries Experience in a Customer or Client Facing related role Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed

Act as the first line of defines for production issues, ensuring rapid identification, triage, and resolution or escalation of incidents. Monitor, analyse, and troubleshoot performance and availability issues on public-facing websites. Collaborate with engineering, infrastructure, and product teams to drive root cause analysis and implement preventive measures. Use observability/SRE tools (e.g., New Relic, Datadog, Grafana) to monitor application health and detect anomalies. Datadog experience is preferred. Leverage Cloudflare for DNS, caching, security (WAF, rate limiting), and performance optimization. Analyse frontend issues using JavaScript debugging techniques and browser developer tools. Work with application logs, API responses, and browser behaviour to resolve user-impacting issues. Strong in SQL to query databases and analyse data to troubleshoot backend problems. Support .NET-based applications, identifying code-level or configuration issues. Maintain clear documentation of incidents, resolution paths, and system behaviours. Participate in on-call rotation and provide regular updates during incident management. Required Qualifications: 4+ years of experience in a Production/Application Support Analyst role with a focus on public-facing websites. Strong troubleshooting and problem-solving skills across frontend, backend, and infrastructure layers. Hands-on experience with JavaScript debugging and browser-based diagnostics. Experience with Cloudflare for web security, caching, and performance. Familiarity with SRE/observability tools (e.g., New Relic, Datadog, Splunk, Grafana). Proficiency in SQL and experience troubleshooting database-related issues. Working knowledge of .NET applications and deployment environments. Solid understanding of incident, change, and problem management processes. Effective verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. Preferred Qualifications: Experience working in Agile and/or DevOps environments. Knowledge of version control systems (e.g., Git) and CI/CD pipelines. Exposure to cloud platforms such as Azure or AWS. Familiarity with containerization tools like Docker or Kubernetes is a plus. EXPERIENCE 4.5-6 Years SKILLS Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): .NET Core, HTML, Application Engineer, Application Support Engineer, JavaScript Development, SRE Engineering

Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services. SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle. Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations. Serve as an escalation point for technical issues related to the EOS customer landscape. Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. Sound working knowledge in Linux Clusters is essential skill. Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred). Proven ability to manage operational tasks, handle customer escalations, and drive process improvements. Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery. Collaborate with Product Development and support for roadmap, feature and bug fixes. Proficient in analytical and solution-oriented thinking. Excellent written and verbal communication skills in English. WHAT YOU BRING: Bachelors degree or higher in Computer Science, Engineering, or Information Management 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS). Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. Advanced technical background in Linux-based server operating systems Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to hire Microsoft SQL DBA - IT who is based out of in Coimbatore location . Reporting to Senior Manager & the role involves, What a typical day looks like: Take ownership and Independently handle P1 incident, P2 incidents and provide permanent fix or collaborate to fix the issue by root. Document the RCA in ticket management tool Lead the shift. Accept L1s or site users. application users escalation. Make sure no tickets or email request remain unattend at the end of shift Lead the shift rollover to ensure smooth handover of open tickets, project work Take ownership and Participate in weekend maintenance activity (rotational) , distribute change and ctask in L1. Lead the weekend maintenance activity Take lead on implementing critical changes Participate Collaborate with L1/Application support team/L3/managers to implement projects driven by L3/SPOC/Manager Take the ownership of assigned site. Make sure that sites are we'll managed. Periodically communicate site IT manger and achieve best CSR 4 to 5 Make sure site maintenance performed in time and resource are we'll utilize, stored procedure are fine tune . Hardware sizing has been done property. Reduce the SITE incident tickets and own the problem tickets Support weekend activity in rotational basis. The experience we're looking to add to our team: Any Bachelor or Master degree in computer science and related field. Must be a production SQL server database administrator with 6 to 8 years of experience in SQLSERVER 2019 and higher Working knowledge in any ticketing tools like SNC. we'll verse with Incident, Change, problem management Good working experience in configuring, troubleshooting, managing AG, SQL Cluster, Replication, Reporting services (SSRS) Working experience in SQL Version upgrade, Migration of SQL instance, SQL patching. Working experience in disaster recovery of databases and trouble shooting connectivity issue , database suspect or corrupt issues Working experience in database maintenance activity Working experience in performance troubleshooting and fine tuning query Working knowledge in SQL - Azure or AWS Cloud Reducing incident count through problem ticket Good communication skill , problem solving and good analytical skill. Collaborative team player Rotational shifts (7am-4pm & 2pm-11pm). Good to have: Working knowledge in PowerShell script, TSQL, stored procedure or any scripting language Knowledge in automating process What you'll receive for the great work you provide: Health Insurance Paid Time Off

About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we'deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. we're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial we'll-being. The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security technology function is responsible of development and maintenance of security products across Bank of America. Team works on various security products and also develops in-house products. Job Description* This role is a servant leader, who is responsible for optimizing the flow of epics/features and the value delivered by a smaller Agile Release Train (ART). Key responsibilities include coordinating and facilitating the ART ceremonies, managing dependencies across teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. Promotes and coaches the Agile mindset and principles, empowering individual teams to become self-managing and fulfill their cross-functional potential. Responsibilities* Guide and coach the teams on the Agile Release Train on Scrum practices and develop their understanding of Agile principles. Define, schedule, and coordinate Release trains. Coordinate and facilitate ART ceremonies (for example, Backlog Refinement, Program Increment (PI) Planning, ART Sync or PO Sync, Scrum of Scrums), System Demos, and Retrospective. In collaboration with the Product Manager, ensure the program has a healthy product/program backlog. Ensure that Releases follow Enterprise change policies and guidelines. Facilitate dependency management/risk management/impediment removal for the ART. Promote/facilitate communication and collaboration within the ART to support value delivery and PI commitments. Responsible for providing status updates and reporting pertaining to ART plans / delivery / timelines / impediments to stakeholders and leadership. Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the ART. Measure ART delivery, maturity, and performance and review the metrics with the ART to identify improvement opportunities. Capture data to help determine/track product funding and resource acquisition needs. Requirements* Education* bachelors degree in computer science, or related technical discipline Certifications If Any : NA Experience Range* Minimum 10 years of strong Scrum Master or Release Train Engineer experience Foundational skills* Strong professional experience with Scaled Agile, preferably as a Scrum Master or Release Train Engineer. Familiarity with Atlassian Jira and Confluence as we'lls as ITSM platforms such as Service Now or Remedy. Incident or Problem management and change management systems experience (ITMS/Remedy) Exceptional verbal, written, and visual communication skills. Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately. Strong understanding of and experience with change management concepts and standard practices. Ability to participate in occasional weekend and after hour change activity. Desired skills Knowledge of software development lifecycle; preferably with Agile, Kanban/Scrum Experience with cyber security related workflows / solutions / implementation. Work Timings* 11.30 AM to 8.30 PM Job Location* Chennai/ Hyderabad

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 3 Days Ago job requisition idREQ400043 Designation Senior Consultant Role Change Manager JLL empowers you to shape a brighter way. Experience - 6-8 Years of Experience in Real Estate/ Change Management Minimum qualification in Architecture, Business, Interior Design, Finance and Economics, Organizational Psychology, or another interesting and field is essential. An MBA will add further value, and so will a WELL certification. The ideal candidate will have experiencecovering aspects of the workplace arena, such as a leading role in design, change and transformation, communications, and/or user experience. Change Management Lead and deliver assigned workplace change management programs, in accordance with JLL Change Management Framework. Develop comprehensive Change Manager strategies that include change impact assessments, change roadmaps, barriers and risk assessments, change branding and inititatives. Provide leadership to assigned team members (Change Managers) on a project. Program and Project Management Support the delivery of change management projects, including coordination, planning, & delivery. Coordination with other work streams (internal/external) in delivering all projects/activities, including construction, facilities management, communications, people & culture and technology work streams. Manage the schedule of change activities as per project requirements. Complete regular service performance reporting, and project reporting as required. Change Engagement, Facilitation and Communication Prepare and facilitate user experience workshops to excite, engage, enable and evaluate throughout the stages of the change. Develop quality engagement and communication tools, such as presentation packs, information booklets, handbooks and digital materials. Write change narrative communications for clients. Leadership As a senior Consultant, demonstrate leadership and actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success. Ensure regional consistency in delivery of service. Maintain oversight of all project activities, acting as an escalation point for any risks and issues on assigned projects. Location On-site Bengaluru Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Position Summary Job Responsibilities NA Education BE/B.Tech Master of Computer Application Work Experience 6-11 years of relevant experience in a large/midsize IT services/Consulting/Analytics Company Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies LINUX VmWare LAN

Senior Business Analyst The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration I Expense, accounts payable, payments etc. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules iExpense, purchasing, supplier maintenance, accounts payable, payments etc. Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc. in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc. is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written & verbal communication skills required with the ability to effectively communicate & develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOM module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and. CIS-ITSM Certifications

Job Title: Site Reliability Engineer 1 (SRE 1) Overview: As a Site Reliability Engineer 1 (SRE 1) within the DevOps team, you will be instrumental in maintaining and enhancing the reliability, performance, and scalability of our infrastructure. Your role will involve proactive monitoring, incident response, and continuous improvement of our systems. You will collaborate with clients for deployment support and ensure adherence to best practices in site reliability engineering. Responsibilities: 1. Infrastructure Monitoring and Support: Continuously monitor infrastructure using tools such as Prometheus, Alertmanager, and Grafana to ensure optimal performance and reliability. Implement and maintain monitoring solutions to detect and address issues proactively. 2. Client Interaction and Deployment Support: Collaborate with clients to provide deployment support, ensuring seamless implementation and operational functionality. Assist in on-prem and cloud-based deployments as needed. 3. Troubleshooting and Incident Management: Utilize expertise in Linux, Docker, and networking to diagnose and resolve technical issues efficiently. Manage incidents from detection to resolution, ensuring minimal impact on service availability. 4. Problem Management and Root Cause Analysis: Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Identify and mitigate potential problems to enhance system stability. 5. 24/7 Shift Support: Participate in a rotating shift schedule to provide 24/7 support, ensuring continuous monitoring and rapid response to incidents. Maintain high availability and reliability of services during off-hours. 6. Maintenance and Change Management: Execute maintenance tasks and implement change requests as per Standard Operating Procedures (SOPs). Ensure adherence to change management protocols to maintain system integrity. 7. Documentation and Reporting: Maintain comprehensive documentation of incidents, changes, and maintenance activities. Generate and analyze reports to identify areas for performance improvement and optimization. Requirements: Technical Proficiency: Strong understanding of IT infrastructure with expertise in monitoring tools like Prometheus, Alertmanager, and Grafana. Proficiency in Linux, Docker, and networking is essential for troubleshooting and incident management. Client Communication: Excellent interpersonal skills for effective client interaction and support. Incident and Problem Management: Experience in managing incidents, conducting root cause analysis, and implementing problem management strategies. Adaptability and Shift Work: Ability to work in rotating shifts for 24/7 support and adapt to dynamic operational needs. SOP Adherence: Ability to follow defined SOPs for maintenance tasks and change implementations.

Are you ready to make an impact at DTCC? Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role : Being member of the Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents. What You ll Do Experience supporting applications doing L2/L3 support. Experience with using ITIL Change, Incident and Problem management processes. Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis. Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly supervised environments comprised of ground and cloud applications and services. Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization. Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics. Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence. Collaborate both within the team and across teams to resolve application issues and bring up as needed. Partner with development teams to provide recommendations into the design and development stages of applications. Support audit requests in a timely fashion providing needed documentation and evidence. Plan and complete certificate creation/renewals as needed. Build, Modify and Monitor Dashboards to better catch potential issues and aide in observability. Strong ability to capture and analyze project requirements and translate them into technical specification(s). Resolve Critical application alerts in a timely manner including production defects, providing business impact and analysis to teams. Review and update knowledge articles and runbooks with application development teams to confirm information is most updated. Identify and implement automation opportunities to reduce manual effort associated with application monitoring. Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc) Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; calls out appropriately. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Sounds Like You? Minimum of 6 years of related experience Bachelors degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where honesty and transparency are expected. Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed.