4403 Problem Management Jobs - Page 4

We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location Location Bangalore Exp 9yrs to 12yrs Notice period Immediate – 30 days JD as given below: Primary Skills Required ServiceNow ITSM & ITOM Java & Python scripting Power Platform / Low-code platforms Key Responsibilities Ticket Management : Monitor and resolve incidents, problems, and service requests within SLA. Platform Maintenance : Perform patching, monitoring, and annual upgrades. Solution Development : Build and implement ServiceNow solutions based on business requirements. Collaboration : Work with business analysts and project managers to provide expert guidance. End-to-End Delivery : Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management. Customization : Design forms, workflows, dashboards, reports, integrations, and scripts. Continuous Improvement : Identify improvement areas and contribute to CSI initiatives. Agile & ITIL Compliance : Follow Agile methodology and ITIL processes. Testing & Documentation : Maintain testing protocols and documentation. Knowledge Sharing : Mentor junior staff and create knowledge base articles. Automation & Innovation : Drive automation initiatives using Flow Designer and collaborate on custom solutions. Reporting & Analysis : Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness. Experience & Qualifications 6+ years in ServiceNow administration, development, upgrades, and implementation. Strong knowledge of: ITSM, ITOM, Discovery, Asset Management, Service Catalog Custom app development, CSM, Portal design ServiceNow Support Portal (HI Portal) Experience with Java/Python scripting and Power Platform If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities To achieve Debt Management Services targets of the area assigned Required Qualifications and Experience People Management skills. Demonstrated success & achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Achieving Targets in various parameter assigned Ensuring speedy legal action, getting quick Summons, Warrants, Attachment Warrants & Executions Handling vendors (Advocates) Travelling to location assigned to check and improve legal results Empaneling Advocates Cost Efficiency Following process & ensuring genuine MIS & Reports in time Ensuring proper checks and controls and strict audit compliance. Supporting Collections by rapid legal support to enable them to improve their collections and rollback. Handle legal related customer issues escalations. Handling Police case issues. Locations to be handle Telangana & AP. Required Qualifications and Experience "Qualification : Law Graduate Experience : Min 2-3 years in legal"

SUMMARY Job Description: Job Description : As a Low Code No Code (LCNC ) Developer, you will be responsible for developing and supporting Power Apps and must have strong solutioning and troubleshooting skills. Creating reusable components for an application and working in Agile environment and ensuring consistency in delivering application. You will play a key role in development and support of LCNC applications. As a member of global team excellent communication and analytical skills are essential to this role. JOB REQUIREMENTS: 1. Experience Range Min 2- Max 7 Years 2. 100% Alignment required with Rotational Shifts and Project Timelines 3. Excellent Communication skills. 4. Strong Hands on Power App development Canvas and Model-driven. 5. Strong experience in developing Power Automate or MS Flows. 6. Excellent UI/UX designing skills in Power Apps. 7. Proficient in developing Power BI reports and dashboards 8. Hands on experience in integrating SharePoint online with third party applications - using CSOM, JSOM, API, Connectors etc. 9. Hands on experience in applying Power Apps including an in-depth understanding of customization, configuration, integration, and extensibility, as well as boundaries and constraints 10. Strong understanding of PowerApps formulas and development methods including Powe FX programing language. 11. Excellent knowledge on Microsoft Dataverse aka Common Data Services. 12. Hands on experience on creating custom connectors 13. Able to develop cost effective solutions by choosing correct licensing model. 14. Ability to develop Components and leverage reusability in deliverables. 15. Ability to integrate solutions with SharePoint and Microsoft Teams, 16. Strong hands on experience in SQL Server, PostgreSQL, SSIS, SSRS, Power BI 17. Good to have experience in AWS and Azure Cloud. 18. Good to have experience in Front end frameworks like Angular or React. 19. Ability to Cross skill and function on Multi Skill / Tech Stack assignments 20. Should be able to support, develop and enhance application on clouds platform as per best practices. 21. Ability to Work Independently on application issues and enhancements. 22. Should have good troubleshooting and analytical skills. 23. Ability to learn and work on different technology stacks. 24. Working knowledge of ITIL module. Must have understanding on Critical Incident Management Process, Change Management and Problem Management Process. 25. Hands on knowledge on any ITSM tool preferably ServiceNow. 26. Excellent Troubleshooting and Analytical Skills.

About The Role The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. About The Role - Grade Specific The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes.They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role mentors and builds strong delivery teams andmanages the customer relationships. They also assist sales in solutions and pre-qualification efforts and oversees multipledelivery areas.

About The Role Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. About The Role - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Providesmaintenance and support for all system in scope, installs, configures, and tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors Develops and executes plans for patching, maintainssecurity, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts complianceand quality checks, and identifies opportunities for improvements and efficiencies Skills (competencies)

About The Role - Grade Specific YourRole: Weareseekingaskilled ServiceNowDeveloper todesign,develop,andimplementsolutionsontheServiceNowplatform.Theidealcandidatewillhavehands-onexperiencewithcoremodulesincluding ITSM,CSM,FSM,andHRSD ,andastrongunderstandingofServiceNowbestpracticesandarchitecture. Inthisrole,youwillplayakeyrolein: DevelopandconfigurecustomapplicationsandworkflowsontheServiceNowplatform. Implementandmaintainmodulessuchas ITSM(Incident,Problem,Change),CSM(CustomerServiceManagement),FSM(FieldServiceManagement),andHRSD(HRServiceDelivery) . Collaboratewithstakeholderstogatherrequirementsandtranslatethemintotechnicalsolutions. IntegrateServiceNowwithexternalsystemsusingREST/SOAPAPIs. Performsystemanddataanalysis,troubleshooting,andissueresolution. Maintaindocumentationandensurecompliancewithdevelopmentstandards. Required Skills: Strongproficiencyin ServiceNowdevelopment includingscripting(JavaScript),UIpolicies,businessrules,andflowdesigner. Experiencewith ITSM,CSM,FSM,HRSD modules. KnowledgeofServiceNowarchitectureanddatamodel. FamiliaritywithAgile/Scrummethodologies. Excellentproblem-solvingandcommunicationskills. Skills (competencies)

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded. This role ensures the delivery of information technology projects and provides relevant team leadership, whilst fostering a collaborative an innovative team culture focused on operational excellence. Key responsibilities: Ensures that service governance is performed to enable highly available services from delivery teams that are in line with defined SLAs. Reviews capacity planning recommendations for the IT solution. Works with the service design team to optimize the delivery model through problem analysis. Manages and ensures service escalations are resolved. Provides advice on process and service improvements and ensure it is implemented by delivery teams. Provides recommendations on system improvements and ensures they are recorded on the CSI register and drives the execution and implementation of CSI actions. Leads and oversees the identification and automation (increase zero touch tickets) of opportunities and ensures it gets implemented. Ensures that service catalogue improvements are identified and reported. Works closely with delivery providers to ensure the service aggregation is in line with the partnership agreement. Ensures that teams deliver against SLAs and ensures the monitoring of overall case backlogs through real-time dashboards. Manages and drives team and user adoption of new product or technology releases. Reviews operational reports analysis and recommendations for Availability, Capacity and Performance Management as well as Technology lifecycle management. Works with relevant stakeholders on centralized delivery adherence to ITIL processes and functions adherence such as, but not limited to Incident Management, Request Fulfilment, Change Management, Problem Management and Technology Lifecycle Management. Provides operational sign-off of centralized delivery during regional service transition and activation. Works in conjunction with the relevant internal teams to assess, prioritize, schedule the execution of patching required as part of vulnerability management. Builds technical support expertise by promoting the sharing of knowledge between team members. Knowledge, Skills and Attributes: Good problem-solving ability. Ability to communicate effectively with people at all levels of the organization. Ability to thrive in a challenging, fast-paced IT environment. Display a strong client service orientation. Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge. Developing ability to lead and manage a team and operationally plan and manage deliverables. Ability to multi-task, set priorities and meet deadlines. Knowledge and understanding of information systems and technology areas. Ability to facilitate presentations of technical matters to a diverse audience. Ability to analyze data and produce reports on issues and recommend resolutions. Good negotiation and stakeholder management skills. Academic qualifications and certifications: Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field. Relevant ITIL certification is desirable. Service Integration and Management Foundation would be advantageous. Problem Management methodology would be advantageous. Required experience: Solid experience in a similar role. Experience in IT service delivery management for large multinational. Experienced Service Management professional in a large-scale and diverse environment of incident management, escalation procedures and related disciplines. Experience of IT service Management Systems and technology to support Managed services such as automation and monitoring. Process transformation and optimisation experience. Experience with remote desktop applications and help desk software. Solid experience in tech support, desktop support, or in a similar role. Workplace type : About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance. Mandatory Key Skills incident management,operational support,root cause analysis,it operations,system software,java,algorithms,data structures,c++,python,linux,itil,project management,change management,problem management,sla management,Operations Management*

Job Summary: We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering (SRE) mindset to join our team. This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network (RAN) and Core Network functions deployed on cloud infrastructure. The ideal candidate will possess deep expertise in Kubernetes, cloud operations, and a passion for optimizing complex distributed systems. You will be instrumental in running our production environment, responding to critical incidents, and driving continuous improvement in system reliability and efficiency across both RAN and Core cloud deployments. Key Responsibilities: Platform Reliability & Availability (SRE Focus): Run the production environment by proactively monitoring availability and taking a holistic view of system health for our cloud-based RAN and Core Network platforms. Improve the reliability and quality of the system through automation, process refinement, and best practices for both RAN and Core cloud components. Measure and optimize system performance to ensure efficient resource utilization and optimal user experience for network services. Ensure services are available, the underlying infrastructure is properly functioning and monitor critical applications and related services to guarantee system availability for RAN and Core functions. Cloud Operations & Kubernetes Management: Design, deploy, and manage Kubernetes clusters and related cloud infrastructure for both RAN and Core Network application deployments. Implement and maintain containerization strategies and orchestration best practices for telecom workloads. Manage and troubleshoot Robin storage solutions within the Kubernetes environment, supporting the unique storage needs of RAN and Core applications. Implement and manage CI/CD pipelines for cloud-native RAN and Core applications. Responsible for cloud resource provisioning, scaling, and cost optimization for all deployed network functions. Incident & Problem Management: Collaborate for high-priority incident tickets (e.g., MIC Reported Incident, Serious/Medium/Small Network Incidents, RIUD Faults), ensuring rapid system recovery for both RAN and Core impacted services. Be on standby to interface with developers when issues arise and get escalated, providing immediate technical insights and support for cloud-native network functions. Lead Problem Management efforts, including Root Cause Analysis (RCA), for complex incidents affecting RAN and Core cloud deployments. Identify bugs and work with development teams to prioritize and implement fixes for cloud-native network elements. Monitoring & Alerting: Implement and maintain robust monitoring, logging, and alerting solutions for cloud infrastructure and applications supporting RAN and Core services. Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical RAN and Core services running in the cloud. Automation & Tooling: Develop and implement automation scripts and tools to streamline operational tasks, deployments, and incident response for cloud-native RAN and Core components. Evaluate and integrate new tools and technologies to enhance operational efficiency. Collaboration & Knowledge Sharing: Support for Governance Reports, providing technical data and insights on cloud platform performance for RAN and Core . Handle customer queries with technical expertise and provide timely resolutions related to cloud-deployed network services. Provide training and mentorship to junior team members on cloud technologies and SRE practices, specifically in the context of telecom networks. Work closely with development, network, and security teams to ensure seamless service delivery across the entire network architecture. Technical Requirements (Most Visible): Deep expertise in Kubernetes: Cluster deployment, management, and troubleshooting for high-performance telecom workloads. Container orchestration, Pod lifecycle, Deployments, Services, Ingress. Helm charts, Kustomize. Advanced networking within Kubernetes (CNI, CoreDNS, service mesh concepts). Security best practices in Kubernetes, especially for critical network functions. Proficiency in Cloud Platforms: Experience with at least one major cloud provider (e.g., AWS, Azure, GCP) with focus on enterprise-grade infrastructure. Containerization Technologies: Docker, container. Robin Storage: Hands-on experience with Robin.io or similar distributed persistent storage solutions for Kubernetes, particularly for stateful RAN and Core applications. Infrastructure as Code (IaC): Terraform, Ansible, or similar tools for automating cloud and Kubernetes deployments. Scripting & Automation: Strong proficiency in Python, Go, Bash, or similar for developing automation and tooling. Monitoring & Logging Tools: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, Datadog, or similar, with experience in large-scale data ingestion and analysis. CI/CD Tools: Jenkins, GitLab CI/CD, Argo CD, or similar, for continuous deployment of network functions. Operating Systems: Linux (e.g., CentOS, Ubuntu, RHEL) expert-level knowledge. Networking Fundamentals: Deep understanding of TCP/IP, DNS, Load Balancing, Firewalls, VPNs, and advanced network concepts relevant to telecom (e.g., SRv6, Segment Routing, GTP-U/C). Telecommunications Network Knowledge: Strong understanding of Radio Access Network (RAN) architecture, components, and interfaces (e.g., O-RAN, vRAN concepts). Strong understanding of Core Network (EPC/5GC) architecture, functions (e.g., AMF, SMF, UPF, MME, SGW, PGW), and protocols. Familiarity with network function virtualization (NFV) and software-defined networking (SDN) principles. Qualifications: Education: Bachelors degree in computer science, Engineering, or a related field. Experience: Minimum of 5-6 years of experience in a Cloud Engineering, DevOps, or SRE role, with a significant focus on Kubernetes and cloud operations, ideally within a telecommunications or high-availability environment. Problem-Solving: Exceptional analytical and problem-solving skills, with a methodical approach to debugging complex distributed systems. Communication: Excellent verbal and written communication skills, capable of effectively collaborating with technical and non-technical stakeholders. Proactive Mindset: Ability to anticipate issues, identify risks, and propose preventative solutions. Incident Response: Proven experience in responding to and resolving critical production incidents in a fast-paced environment. Continuous Improvement: A strong desire to learn, adapt, and drive continuous improvement in processes and systems. Role & responsibilities

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Mandatory Key Skillsactive directory administration,group policy management,user account management,software configuration,maintain documentation,incident resolution,troubleshooting*,active directory*,incident management*,problem management*,technical support*

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance. Mandatory Key Skillsincident management,operational support,root cause analysis,it operations,system software,java,algorithms,data structures,c++,python,linux,itil,project management,change management,problem management,sla management,Operations Management*

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance. Mandatory Key Skillssystem software,java,algorithms,data structures,c++,python,linux,itil,project management,change management,problem management,sla management,incident management*,operations management*,operational support*,root cause analysis*,it operations*

As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track of Morpheus Certified Administrator is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Install, Maintain and Configure Morpheus infrastructure. Experience in Morpheus Identity and Access. Experience in Morpheus Provisioning concepts. Experience in Morpheus multi-tenant models. Experience in Morpheus self-service. Good Knowledge in Morpheus App, IaC type Blueprints. Good Knowledge in App monitors. Good Knowledge of Morpheus Plans, prices and costing. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply. Mandatory Key Skillskey account management,team management,b2b,project management,networking,team motivation,itil,incident management,telecom,microsoft windows,provisioning*,problem management*,performance improvement*,sales*,business development*