4444 Problem Management Jobs - Page 39

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through monitoring, localization and remote repair; Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs; Provide process improvement input wherever possible; Provide Technical engineering support capability for a number of multinational customers; May do proactive jeopardy management; Providing higher level support internally and Hypercare as well Organizing technical trainings or knowledge sharing; Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies; When visible recommend flexible and scalable solutions to support new business objectives; Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place; Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed; Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed; Conduct research on network services, protocols, and standards in support of SDWAN. Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved; Skills : Expert Level Knowledge in Routing and Switching Experience working over SDWAN Products : Cisco Viptela or Meraki or Velo Cloud or SDWAN Fortinet or Palo Alto Prisma SDWAN CCNP (or similar level of knowledge in networking) Knowledge on SDWAN Products; Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN Good troubleshooting Skills Mandatory Skills: Order Management(Comms). Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Kubernetes. Experience: 3-5 Years.

Position Purpose Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks are available in timely manner and to provide functional provision of the risk system to the users on a daily basis. Responsibilities Direct Responsibilities Has good skills with Support and Deployment tools (Splunk, Geneos etc) Be able to automate using various tool and scripts (Python, Shell etc) Experience with java for System Capacity Management and Issue Investigation Some working Knowledge of Dev Ops Tools. Understand the Business Functionality and Enable Technical investigations and Solutions for the Functional issue raised. Leadership in Issue Resolution and interaction with Stakeholders. End to end follow-up and communication on issues impacting users & service delivery. Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services. Maintain quality of deliverables to keep the key KPI and trends in check. Plan and perform of application/infrastructure releases and configuration changes. SLE and Delivery completions for daily Propose and Implement Service improvements that may be in progress service Improvement. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve Loading and Calculation issues. Provide input to the implementation, backup and roll-back plans. Be able to grow technically and functionally to manage the loading and system as part of the team. Understanding of the flow & overall business in investment banking Ensuring the timely provision of other risk measures. Ensuring users of the system receive the agreed level of service. Appropriate and timely communication with all stakeholders Help technical Development of team. Individual Contributor to help improve the teams technically, through knowledge sharing. Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams. Technical & Behavioral Competencies Technical Qualification Minimum 7 years experience in hands-on application support Experience with working in an ITIL environment Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility. Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell or Python scripting. Hands-on experience in SQL - Sybase. Experience of Java for Capacity management. Understanding of Dev Ops tools Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage. Non-Technical Qualifications Excellent communication both verbal and written. Excellent problem-solving and logical thinking. Team player Process-oriented Innovation/Out-of-the-box thinking. Specific Qualifications (if required) B.E / B. tech or equivalent Preferred Certifications / Affiliations: FRM certifications would be a plus. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Adaptability Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 7 years.

Key Responsibilities: The candidate will need to review the daily tasks of team members as outlined below: Daily journal entries for their respective entities Review the monthly/quarterly work papers Review quarterly Capital Account Statements The candidate will be responsible for the work allocation and deliverable management of 15+ analysts. The candidate will need to liaise with the on-shore counterparts in NY, in order to set the deliverable time lines and expectations around the deliverables and ensure the deadlines are met. Implement process improvements to reduce production times and increase accuracy Act as a single point of contact at COE for issues like trouble shooting and training new joiners. Manage and execute conversion of Private Equity Funds from other accounting applications to Investran Customize the reports on Investran and other accounting ERP and support the client requirements Review Limited Partner and General Partners/Shareholder Allocation, calculations/schedules-includes review of Admin/Management fees/Waterfall/Claw back calculations etc. Desired Candidate Profile: Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance. 8 - 10 years of fund accounting experience Fluent in English Strong project management skills Attention to detail Team player Strong analytical skills Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Work Mode: Hybrid / Remote / Onsite (as applicable) Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Position Purpose Within Global Markets department, Position, Risk & PNL and collateral Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7. Responsibilities Direct Responsibilities Provide first class support to all users of the application system in a timely and efficient manner. Liaise with the developers to communicate issues raised by the business Communicating with the global team to resolve issues. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools. Build a working knowledge of the systems and business area in order to provide a high level of support. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. Track issues effectively using ITIL approved methodology ?incidents, changes, requests and problems?. Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out. The systems which team supports are classified as Tier 1 ?business critical? which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. Contributing Responsibilities Operating on Singapore/London based hours to support the business in Singapore and London this involves 2 rotational shift works with the early shift being at 6.30am start time, and the late shift starting from 1pm Mumbai time. The successful candidate will be expected to be committed to potentially longer than normal days if there are critical issues which still require attention at the end of the day. Perform System Checks, Pro-actively monitor and improve availability and performance of the production environments globally, deployment of applications in UAT & PROD env, contribute in weekend checks and coordinate with the teams in New York, London, Singapore. Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business. Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets. Perform BAU tasks with very good quality Incident management. Technical & Behavioral Competencies Unix/Linux Windows Shell & Python scripting Oracle SQL Application Production Support knowledge Excellent communication skills Specific Qualifications (if required) Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Adaptability Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to set up relevant performance indicators Ability to develop and adapt a process Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances. Responsibilities Direct Responsibilities The Candidate will be responsible to: Collaborate with Operation team for queries resolution. Diagnose and troubleshoot system to resolve defects. Manage stakeholders expectation. Queue Management. Understand system architecture and provide long term solutions/permanent fix. Communicating with Global operations IT & fund accounting Support. Be Subject matter expert in areas of Fund accounting. Understand Business requirements document (BRD), Functional Requirement document (FRD) , User acceptance test (UAT) , Basics of project management and Non-regression testing (NRT) Contributing Responsibilities Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines Ability to lead and manage small to medium projects involving efficiency saves or quality improvements. Proficient in Microsoft Office Applications and strong MS Excel skills required. Thorough understanding of all capital market instruments and Fund accounting knowledge. Supervise, Monitor, Control and Co-ordinate all activities in the department. Lead and motivate the employees in the department Queue management. Willingness to work in shift if necessary Technical & Behavioral Competencies Proficient in Capital & Financial markets Exposure of Fund accounting services added advantage Basic knowledge on JIRA, Service Now Mandatory skills: Thorough understanding of ITIL concepts and framework. Specific Qualifications (if required) Willingness to work in Shifts Skills Referential Behavioural Skills : Adaptability Critical thinking Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Ability to develop and adapt a process Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Role : Engagement Manager (Managed Services Lead) Experience : 12+ Years Location : Mumbai/ Bangalore/ Trivandrum Summary : We are looking for a strong Delivery lead with people management experience to lead a team of business analysts and engineers focused on building and driving solutions and insights to drive business efficiency and customer experience for all the projects. The ideal candidate will have strong project management, leadership and cross-group collaboration skills. As an Managed Services lead, you will be responsible for ensuring successful service delivery, contract, SLA documentation and execution, change management, and key performance reporting for the managed services segment Qualifications: 10+ years of experience in IT Major Incident Management (MIM), IT Service Management, Problem Management and Change Management Experience in running the MIM process across third party and Internal cross functional stakeholders in fast pace IT delivery set up Proven experience in handling the bridge call for issue triaging Familiar with any ITSM tool (Remedy, Service Now, CARS etc.) and JIRA. Expertise in supervising multiple delivery and support projects Strong communication, interpersonal and managerial skills is a must Experience in handling large teams for multiple shift timings and scaling up is a must Strong analytical skills, Attention to detail and a good Team Player Ability to perform effectively within strict deadlines Ability to work on own initiative Experience in managing Incident/Problem/Change/Release Management, service restoration processes and supporting high priority applications and effectively handling Priority 1 issues Knowledge of Best Practices and experience in standardising and enforcing industry best practices across Organization Understanding of SDLC, Agile & DevOps principles and Project Management methodologies Ability to create dashboards and reports Well versed in G Suite Knowledge on AWS cloud and Machine learning workloads Job Responsibilities: Ensure projects are going as per schedule with no hiccups Assess the business impact & urgency, plan, liaise closely for issue resolution and clearly communicate the status for P0/P1/P2 Incidents with all integrated application owners Manage the process of service restoration/impact reduction and escalate as appropriate and act as an escalation point for all Environment issues and take control of unallocated incidents e.g. grey space. Develop strong working relationships with delivery teams and liaise closely with various IT support functions (Access Management, Server Admin, Production support, Monitoring, Security, Infra, Network team, Change Implementation etc.). Compiles, Analyses and reports statistical data/reports and trends related to service level and operational effectiveness to senior management on weekly/Daily basis Collaborate independently with cross functional teams (Dev, SIT, production Support, Deployment, Change Management, Release Management etc.) to find resolution to the problem within agreed SLA Organise and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings Adapting project plans, schedules, and resource assignments for round the clock availability as required throughout projects to respond to emerging requirements and risks Work with HR and Product team to ensure that the requisite number of resources are available and the training plan is aligned Ensuring optimum billability and plugin revenue leakage Measure, Monitor and Report Customer Satisfaction Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness and Ideate for Continuous Improvement Recommend improvements, code quality, and assist in changes to best practice Assist with internal and external communication, improving transparency, and versioned documentation accessible and readable to various stakeholders Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance

Job Description: Duties and Responsibilities:As part of the team, you will:As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development) Open to work under 24*7 model and other holidays as required by the businessGood to have the ability to identity the front end/back end issuesRespond to customer inquiries and assist in troubleshooting and resolving challengesPrioritizing the workload of the Application Support teamAble to work on Metrics and ReportsManaging the Issue Management Process and Reviewing potential areas for service improvementProviding technical leadership and input on application/infrastructure gaps and potential issue areasNeed to be involved in automation and process improvement related tasksInteracting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issuesDesigning metrics for reporting and guiding the L1/L2 teams to create SOP for new processes. Maintaining application monitoring and reviewIdeal candidate should have understanding on incident, request and problem management processE-commerce experience and experience with any BI tool is added advantage Qualification & Skills:5+ years of experience in Production supportBachelors / Masters Degree in Computer Science or related field in a reputed institutionHands-on/code debugging experience in Node JS and PythonDatabase: SQL, OracleOS: UNIX, WindowsExperience in debugging through logs* Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc.

Design, develop, test, and implement ServiceNow applications and features. Customize and configure ServiceNow modules (e.g., Incident, Problem, Change, Knowledge, Service Catalog, and CMDB). Build and configure workflows, forms, business rules, and client scripts. Write, modify, and maintain scripts for automation within the platform (e.g., Business Rules, Client Scripts, UI Actions, and Scheduled Jobs).

Providing L2 and L3 support for SAP FIORI. Test and implement SAP FIORI features. Experience in ABAP is a Must Collaborating with technical teams you will be part of all phases of support, software configuration, development, and implementation lifecycle. Required Skills and Experience: Technical Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL. SAP Fiori and SAP UI5 development, including understanding of Fiori design principles, UI5 framework, and development tools. Support the development of custom Fiori apps and extending standard Fiori apps. JavaScript frameworks and libraries, HTML5, and CSS. Experience with Fiori Elements and SmartControls for rapid development of standard application patterns. Skills in configuring and customising the SAP Fiori Launchpad, including tile creation, group and catalogue management, and role-based access control. Understanding of security aspects for Fiori applications, including authentication, authorisation, and secure communication. Connecting Fiori applications to backend SAP systems. Consuming OData services for data retrieval and manipulation. Understanding of SAP HANA, especially Core Data Services (CDS) views, for efficient data modelling and retrieval in Fiori applications. Experience with Continuous Integration/Continuous Deployment (CI/CD) practices and tools (Azure DevOps / Git / GitFlow, Jenkins, Selenium, JMeter / Blaze Meter). Handling of the lifecycle of problems. Documentation and knowledge documentation. Nice To Have Skills and Experience: SAP Certified Development Associate - SAP CPI or other relevant SAP certifications. Knowledge of ABAP RESTful Application Programming Model (RAP). SAP HANA and CDS Views development skills! Experienced with development practices such as Waterfall, Agile. Experienced working in a global, diverse and multicultural environment!

Focused initially on specialist end user support and resolution of issues with SAP RAR evolving, as part of a new dev ops structure, to support, design and develop, projects and maintaining live services. Qualification: MBA Finance, CA or ICWA with at least 4 years of experience in SAP RAR. Based in our Bengaluru office on a rotation Call basis. Core Responsibilities: Provide L2 and L3 support for SAP RAR. Requirements, design, develop, test, or implement SAP RAR products and services. Required Skills and Experience: Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL. SAP RAR Expertise, SAP Revenue Accounting and Reporting functionalities, including revenue recognition, contract management, and revenue reporting. Configuring RAR to align with specific business requirements and compliance with revenue recognition standards. Creating reports and analytics within SAP RAR to track revenue, compliance, and other key performance metrics. Analyze and optimize SAP RAR for performance, particularly in high-volume transaction environments. Nice To Have Skills and Experience: SAP certifications, such as SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates, or other certifications that cover aspects of RAR and financial accounting in SAP. ABAP programming for custom developments, enhancements, and interfaces related to SAP RAR. Experience with ABAP Objects, BAPIs, User Exits, and the Enhancement Framework. Knowledge of international financial reporting standards (IFRS 15) and American standards (ASC 606) for revenue recognition, and how they are implemented in SAP RAR! SAP Financial Accounting (FI) and Controlling (CO), particularly in areas related to revenue and cost accounting. Understanding of SAP S/4HANA Finance! Integrating SAP RAR with other SAP modules (like SAP SD, SAP FI/CO) and external systems. This includes knowledge of integration technologies and protocols such as IDocs, BAPIs, and web services. Skills in data migration strategies and tools for RAR, including understanding of data structures and requirements specific to revenue accounting. Experienced with development practices such as Waterfall, Agile. Experienced working in a global, diverse and multicultural environment.

Super India (global) Logistics is looking for Purchase Professional to join our dynamic team and embark on a rewarding career journey Online Templates: Websites like Indeed, Monster, or even professional organizations often provide templates for various job descriptions You can customize these templates according to your needs HR Consultancies or Services: Many HR consultancy firms offer services to create custom job descriptions tailored to your specific requirements They often have professionals experienced in crafting effective JDs Legal Services: If you need a job description for a legal position or one that requires specific legal language, you might consider consulting with legal professionals or firms specializing in labor and employment law Freelance Writers or Consultants: You can hire freelance writers or consultants who specialize in HR or business writing Platforms like Upwork or Freelancer can connect you with such professionals In-house HR Department: If your organization has an HR department, they can create or update job descriptions for various positions within the company

Super India (global) Logistics is looking for Maintenance Professional to join our dynamic team and embark on a rewarding career journey Performing routine maintenance operations Repairing faulty equipment units and damaged structures Developing and implementing preventative maintenance procedures Planning and scheduling repairs Conducting periodic quality checks on equipment and systems to ensure everything is up to standard Performing general maintenance tasks Helping develop and implement the budget for the maintenance department Maintaining the inventory records for equipment and supplies

Super India (global) Logistics is looking for IT Professional to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure meets business requirements Excellent problem-solving and analytical skills Strong communication and interpersonal skills

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

About The Role TITLE Release and Deployment Manager REPORTING TO (FUNCTIONAL) Service Delivery Manager GEOGRAPHICAL REPORTING LOCATION Bangalore, India WORKING LOCATION Bangalore, India Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities. The individual will be a cooperative team player working closely with the Service Delivery Manager and various other IT teams, for designing the rollout plans and all other release essentials, to effectively deliver releases as necessitated by the business. MAIN ASSIGNMENTS Perform release program activities and functions as an expert in Release and Deployment Management, following established Release and Deployment Management processes and policies. Act as a major liaison between Development team, Test team, Infrastructure teams and the other domain-specific resources, for assimilating the information, and to manage the schedules, communication and expectations in an appropriate manner. Provide early life support to the customers for a limited time period after rolling out to production, in order to ensure smooth transition to the Operations teams for production support. Act as the gatekeeper to the release and deployment process, ensuring consistency in policies and operational procedures, release, testing and production environment validation. Ensure that all the Release and Deployment Management process related documents are maintained and kept up to date. Prepare, plan and anticipate release program activities and involve in Infra related transversal topics and efficiently optimize costs. OTHER ASSIGNMENTS : Operate at review level, consistently interacting with IT and line-of-business senior management. Work closely with other Release and Deployment Managers and act as a backup when necessary. Provide expertise input for continuous process improvement. REQUIRED PROFILE Minimum 8 years of professional IT industry experience with at least 2 to 3 years past working experience as a Release and Deployment Manager. Oversee a team of 6 members ensuring successful delivery. Conduct daily stand-up meetings to review progress, address blockers, and set priorities. Track team progress, provide feedback, and recognize achievements. Identify and resolve issues or escalate to higher management for support. Set and review team goals aligned with program objectives. Facilitate collaboration through meetings and channels for smooth deployment. Delegate tasks based on team strengths and resolve conflicts constructively. Assess workflows for improvements and implement changes. Deploy releases from Dev team into ITQA platform, facilitating QA testing. Design deployment templates, smoke, and sanity test templates. Manage UAT and staging deployments, obtain business signoffs, and plan maintenance activities. Candidate with good knowledge of SQL/ Data Query Language would have an advantage in the selection process. EDUCATION BE Computer Science/MCA or any other Bachelors degree with the right experience. LANGUAGES Fluency in English and ability to communicate with teams based in Europe. TRAVEL PERFORMANCE APPRAISAL CRITERIA Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining. PROGRAM OVERVIEW (EOL) Eurofins OnLine (EOL) is a web-based application, allowing customers to manage their data online and to communicate easily with Eurofins laboratories. EOL helps Eurofins reduce lab transaction costs and improve customer satisfaction by providing higher quality services. EOL addresses the following needs: Order registration (register samples to be sent for analyses) Show results (collect test results & certificates) Produce high value reporting (provide customised reports) Consistent with Eurofins high growth rate and the ever growing reliance of the business on electronic interfaces with customers, EOL is undergoing significant enhancements to support Mobile apps and B2B through the eCommerce program. Additional Information Just some of the benefits we offer are: Gym membership Company pension scheme 24/7 Employee Assistance programme (Offering Legal, Financial, Medical advice and counselling), and many more The Location: Eurofins Digital Testing offices are based in Bristol City Centre. We are right next to Cabot Circus and many bars and restaurants. Our office is easy to commute to and has fantastic views over the city centre too. This area is a great place to live and work, with lots going on. Why Should You Apply? Competitive pay with a well-established and growing international company. Good benefits and flexible working opportunities. Great location within the city centre. Opportunities to progress and grow with the company. Occasional opportunities to travel and work around the UK and internationally.

About The Role JD for PowerCurve (PCC) Platform Support Analyst Responsibilities: Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance. Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3. Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures. Manage ingestion of Credit Providers and ComputerShare return files and outbound files. Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications. Support PROD, UAT and SIT environments including access issues and database permissions. Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays. Ensure accurate collections communications and hardship arrangement processing. Collaborate with IT and business teams to align PCC functionality with operational needs. Engage in ITIL Incident, Problem, and Release Management processes. Document support procedures and maintain production support documentation. Provide L2/L3 support and escalate to Experian vendor when necessary. Manage releases and deployment into customer environments. Functional knowledge of Debt management (collections and recoveries) systems. Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.). Primary Skills PowerCurve (PCC) Platform Support Analyst Responsibilities: Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance. Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3. Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures. Manage ingestion of Credit Providers and ComputerShare return files and outbound files. Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications. Support PROD, UAT and SIT environments including access issues and database permissions. Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays. Ensure accurate collections communications and hardship arrangement processing. Collaborate with IT and business teams to align PCC functionality with operational needs. Engage in ITIL Incident, Problem, and Release Management processes. Document support procedures and maintain production support documentation. Provide L2/L3 support and escalate to Experian vendor when necessary. Manage releases and deployment into customer environments. Functional knowledge of Debt management (collections and recoveries) systems. Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.). Skill set: At least 5 years' experience in a similar role within the Banking / Finance industry. Proficiency in managing PowerCurve Collections (PCC) platform. Strong understanding of batch processing, encryption, and file ingestion workflows. Experience with ServiceNow ITIL standards and structured support environments. Excellent troubleshooting and problem-solving skills. Python application and SQL database management experience. PowerCurve (PCC) platform encryption/decryption, Azure portal, and log analysis. Proficient in Python, Oracle, MySQL. Strong background in incident, change, and problem management within banking and financial applications.

Project description Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IT Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IT and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities. The Application Analyst designs esponsibilities ystem Management andle daily tasks like designing, building, testing, and maintaining non-clinical applications. ork on both small requests and large projects. roubleshooting & Updates elp fix system issues and assist with software upgrades. esting & Validation reate and manage testing plans. oordinate testing with users to ensure systems work properly. eam Coordination ork with different departments to support applications. ollaboration e part of a multi-disciplinary team to ensure systems are stable and functional. ocumentation & Change Management eep system documentation updated. ollow proper procedures when making changes. n-Call Support e available during off-hours as part of a rotation to handle urgent issues. ontinuous Learning tay updated and trained on different systems and tools. kills Must have + years of IT experience trong critical thinking and problem-solving skills ood understanding of business workflows trong teamwork and communication bility to learn new applications quickly xperience with non-clinical systems like isk management ompliance ncident reporting ecurity camera systems uilding/facilities management oint of sale (POS) systems ice to have ertification b>Location - pune,mumbai,chennai,banagalore

Project description You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed. esponsibilities 2 Service Desk ncident deep-dive triage and resolution nitiate and run crisis management through to resolution ystem monitoring (business hours-only) roblem Management activities nowledge Management activities to ensure repeatable activities are moved to L1 3 Third-party Coordination o-ordination with Temenos & third parties for incident resolution ot-fix co-ordination and release management o-ordinate acceptance testing with Bank for hotfixes kills Must have -7 years of overall working experience -5 years of hands-on experience in Temenos Infinity Products xperience in integrating digital banking services with multiple back office systems. Demonstrated success defining and launching excellent products. xcellent written / verbal communication skills and teamwork skills olid Banking Domain knowledge in Retail and Corporate Banking xperienced in working with development and testing teams to answer functional and requirements related queries. hould be familiar with Cloud Banking, SaaS model, Third-Party integrations, Rest API, Microservices, Microapps, UI Apps (Native Apps, PWA, Responsive). nderstanding with software development life-cycle (experience in agile is required). And experience validating product deliverables directly xperience in integrating 3rd party SDKs, APIs and NFI implementation. ood hands on knowledge on Java/J2EE, JavaScript, REST/SOAP, JDBC perating SystemWindows, Linux & MAC OS atabaseMy SQL, Oracle & MS SQL ice to have nowledge of any other Temenos productsFCM, Transact, TDH

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for: aily operations of various software applications Troubleshooting and maintenance Testing and validation Documentation and change management Cross-functional coordination On-call support esponsibilities nderstand how these applications support hospital operations roubleshoot and maintain these systems ork with different departments (IT, facilities, security, etc.) ocument processes and follow change management protocols e flexible and responsive, especially during off-hours kills Must have years of IT experience trong critical thinking and problem-solving ood business understanding of operational workflows xcellent communication and teamwork bility to learn new applications quickly xperience with non-clinical systems like VAC acilities work order management ey management isk/feedback reporting ecurity incident reporting lass tracking embership management ice to have D StaffCredentialing and privileging software for medical staff mnigoSecurity incident reporting and case management L6 / ConvergeRisk management and patient safety reporting MS (Accruent)Facilities management and work order tracking rane / TracerEnsembleHVAC system monitoring and control b>Location - pune,mumbai,chennai,banagalore

Qualifications TITLEPrincipal Product Support Specialist REPORTING TO IT Operations Manager WORKING LOCATION Bangalore, India JOB RESPONSIBILITIES: Provide advanced application support, troubleshooting, and resolution for business-critical systems. Collaborate with solutioning, DevOps, and infrastructure teams to ensure system stability, scalability, and reliability. Able to perform periodic activities and ensure compliance with operational processes. Work closely with stakeholders to understand business needs, prioritize issues, and drive resolution. Perform deep analysis of ticket/alert trends and prepare insightful reports to improve operational efficiency. Demonstrate systems thinking and take extreme ownership of assigned tasks and issues. Drive incident/problem management processes and coordinate with cross-functional teams for resolution. Contribute to automation and infrastructure-as-code initiatives using Terraform or Ansible. Support both Windows and Linux environments, including patching, upgrades, and performance troubleshooting. Demonstrate understanding of AWS infrastructure, including EC2, RDS, and other services. Understand and manage AWS infrastructure components such as IAM, EC2, VPCs, Subnets, Route Tables, ALBs, NLBs, DNS amongst other cloud objects. Work closely with development teams to ensure smooth application deployment. Provide training and mentoring to junior engineers. Able to drive and create process documents (SOPs). Be flexible to work in shifts and provide on-call support for P1 or P2 incidents during off-hours, weekends, and holidays, as required. REQUIRED EXPERIENCE AND SKILLS: Experience: 9"“10 years of experience in Application Support and Service Desk operations. 5+ years of experience in managing Major Incidents. 2+ years of experience in problem management. Exposure to working with solutioning teams , particularly in collaboration with DevOps teams . Hands-on experience with IaC tools such as Terraform and Ansible. (2+ Years) Scripting skills in PowerShell, Bash, Shell Scripting. Experience in using infra monitoring tools. Good Windows Administration and Linux Administration skills. (4+ Years) Proficiency in Microsoft Excel with ability to prepare detailed reports, pivot tables, and data analysis related to tickets/alerts. Technology skills: ITSM Service Now & BMC Remedy Helix MS Office MS Excel, MS Word Cloud Infrastructure & Administration AWS, Azure, and other cloud platforms. Scripting PowerShell, Bash, Shell scripting Infrastructure as Code Terraform, Ansilble Operating Systems Linux (Ubuntu, Rocky), Windows Servers. Personal Skills: Strong logical thinking and system design abilities. Excellent communication skills to effectively convey ideas. Strategic thinker with the ability to plan and execute long-term roadmaps. Strong interpersonal skills to collaborate effectively within teams. Self-motivated, with the ability to work efficiently under pressure. Passion for process improvement and documentation. Quick learner, adaptable to new technologies and systems.. Proactive approach to problem-solving and continuous improvement. PREFERED CANDIDATES: Able to handle urgent production issues and troubleshooting effectively. Take ownership of tasks and responsibilities with a proactive mindset. Accountable for deadlines and time management. Eager to take on challenges and grow within the organization. Willing to invest time on continuous learning and certifications. Additional Information Personal Skills: Excellent analytical and problem solving skills Excellent verbal and written communication skills Ability to articulate and present different points-of-views on various topics related to project and otherwise. Eager to learn and continuously develop personal and technical capabilities. Required Qualifications: MCA or Bachelors in Engineering, Computer Science or equivalent. PERFORMANCE APPRAISAL CRITERIA Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.

Your Career The Employee Experience Team builds and supports technology to create amazing experiences for our employees. Its crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet. We are seeking an individual that will drive efforts based on business/employee benefit and overall value. As an Employee Experience Champion, you constantly look for ways to tweak, optimize process, and remove roadblocks for employees to obtain critical IT Services. Leveraging best of breed service management frameworks, you will be focused on creating the best possible IT engagement for employees and motivate IT to support service management processes by continually showing value and benefit to various teams. Working alongside our developers, service champions, product managers and leveraging your keen analytical skills you will develop employee experience metrics and services. If you identify with any of these kinds of challenges, wed love to talk to you. Your Impact Know our employees: Enable processes that individuals love to engage with, gain incredible value from, and create a delightful personalized experience that feels high touch. Enable employees: Anticipate employees needs as it relates to gaining IT Services, resolving their challenges, and providing proactive solutions. Make it easy: Simplify employee enablement processes for IT and employees, enabling adoption and service champions Improve existing onboarding experiencing, driving to continually create the best possible Day 0+ experience Trusted Advisor to leaders, managers, and individual contributors to help them deliver their best work every single day Be a curator of a frictionless employee experience processes and drive empathy for employees Qualifications Your Experience BE/Btech or equivalent technical degree or military experience required 5 to10 years of relevant experience Advanced level experience with ServiceNow application Service management (incident, change, problem) best practice knowledge Knowledge of Jira Strong technical aptitude, technology knowledge desired with an ability to build relationships with other internal stakeholders Ability to build and maintain successful cross-functional partnerships Ability to be consultative with partners and stakeholders Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. Youll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks.

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)