1155 Problem Management Jobs - Page 32

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The ServiceNow CMDB role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow CMDB domain.

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The ServiceNow Administrator / Support role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow Administrator / Support domain.

The ServiceNow SecOps role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow SecOps domain.

The Servicenow ITSM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Servicenow ITSM domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

The Developer - ITOM - CMDB and Discovery role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Developer - ITOM - CMDB and Discovery domain.

The Developer - ITOM - CMDB and Discovery role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Developer - ITOM - CMDB and Discovery domain.

Role: Sailpoint Developer Highest Qualification: Any Full Time Graduate Responsibilities- . Exp: 4 to 13 Yrs Member of the Identity and Access Management team (IAM), responsible for providing technical expertise covering the various Authentication and Governance components across the enterprise solution. Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies. Responsible for assisting with the development and maintenance of the entire IAM infrastructure solution. Job duties such as installing, upgrading, patching, deploying, configuring, programming, testing, and documentation in a complex enterprise IAM solution. Direct responsibility for engineering activities such as: o Implementation of new software and patches o Troubleshoot complex account issues with in multi-directory enterprise solution o Log investigations o Vendor escalation o Process change development o Incident, & problem management. o Change Management o Supply work estimates for tasks Position Requirements: o Demonstrated knowledge of Linux/Unix operating systems o Direct Experience in Authentication/Governance products: o SailPoint Identity IQ (at least 2 years) o Experience with Oracle, SQL Server, or other relational database o Demonstrated experience making technical decisions regarding assigned tasks when presented with options by other team members o Demonstrated experience troubleshooting and identifying potential problems and making appropriate changes as necessary o Demonstrated experience creating technical documentation o Demonstrated presentation and communication skills o Coding experience (e.g. Json, JavaScript, etc) o Application Maintenance and Development experience Preferred Qualifications: o Proven troubleshooting skills and ability to understand a very complex environment. o Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations o Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position We are looking for a servicenow Technical Consultant with below expertise: Has domain knowledge in ServiceNow and Platform best practices. Is proficiency in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Experience with Service Now modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB. Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing best practices and embed it as next practice to achieve greater impact. Lives the Agile / SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team-player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the Big Picture to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. ServiceNow Certification is a plus Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 10Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Support hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements. Support in conducting in-house evaluation of antenna and radio products, including FSI and FOA trials. Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance. Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems. Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware. Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations. Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements. Contributes to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration. Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Required Skills and Qualifications:Experience in Nokia, Ericsson, and ORAN. Experience in RAN hardware planning and design. Strong understanding of site deployment processes and best practices. Expertise in interference management and PIM mitigation strategies. In-depth knowledge of radio planning and RF optimization. Strong experience in EMF compliance and regulatory adherence. Proven leadership experience with the ability to manage and mentor teams. Excellent communication, negotiation, and collaboration skills. Educational Qualification:Bachelors or masters degree in Telecommunications, or related field. 7+ years of experience in the RAN domain. BE / BTech Qualification 15 years full time education

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Operations Management-Participate in the establishment and development of the operation, leveraging previous Operations experience in order to provide a differentiated service. Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) to agreed SLAs on a daily basis. Implement process improvements, initiate and design business process excellence improvements and drive Automation and AI opportunities.Demonstrate, and seeks to deepen, awareness of business / industry issues and drivers Procedural and Organization Design . Design and implement the procedures and principles for how the team will operate on a daily basis. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation.Work with the Accenture Business Lead / Mobilization team to define the detailed procedures and approach for migrating and transitioning helpdesk operations from the clients business units to India DCs. Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service. Team Management - Lead and manage the operations team Accountable for contribution of team in terms of delivery to deadlines /quality standards Allocate resources and responsibilities within team to deliver business results. Evaluate direct reports and may review the evaluations / development plans of others Responsible for staff development Staff planning to meet service requirements and involvement in recruitment process as necessary Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs Deal with any daily staffing issues Client Service .Client Management-Accountable for ongoing management of effective client service relationship within own area of responsibility, by acting as focal point of contact with senior client representatives. This includes Accenture internal stakeholders. Attending customer supplier meetings with client executives & senior managers reporting on delivery against SLAs and ongoing operational matters Provide performance reports to Accenture / Client. What are we looking for He or she should be able to guide the team and manager as and when required and should have sound Helpdesk services knowledge. Limited internal travel across locations is required Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of cloud-based technologies and services.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Key ResponsibilitiesSupport basic activities related to the ServiceNow Implementation ProjectAssess and manage change requests within ITSM processes.Orchestrate Change Advisory Board (CAB) meetings.Track and report the status of ServiceNow tickets (Incidents, Problem Changes).Attend and contribute to Post Incident Reviews.Join team meetings and provide updates.Report status in Jira Projects.Document findings and processes in Confluence.Interact with technical support teams to ensure smooth operations.Required Technical Skills & Experience5+ years of experience in ITSM processes and related activities:oITIL v4 framework (incl. support model, service mgt, CMDB, APM, .)oStrong understanding of ITSM processes.oProficiency in using Jira and Confluence.Good knowledge of IT service management (ServiceNow) and reporting (ServiceNow/PowerBI) tools Excellent problem-solving and analytical skills. Qualification 15 years full time education

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.