4444 Problem Management Jobs - Page 32

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Job Functions: You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization. Youll partner with vendors and the infrastructure engineering team for security and service availability Youll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues Be responsible for customer service improvements and recommend product improvements Write support documentation Youll design and implement zero-downtime to monitor and accomplish a highly available service (99.999%) As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues. Define engineering excellence for operational maturity Youll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing Required Skills: Demonstrated ability in designing, building, refactoring and releasing software written in Java, Python. Strong experience with Big Data technologies including Hadoop, Spark, Flink, Hive, HDFS. Ability to handle data integration, bug fixing, performance optimization, and feature enhancements for distributed data pipelines. Having experience with building batch pipelines to support billion-plus-scale embedding generation for text, image and video is a big plus. Experience with data quality and governance. Having experience with vector similarity search and vector databases is a big plus. Debugging and triaging skills. Cloud technologies like Kubernetes, Docker and Linux fundamentals. Familiar with DevOps practices and continuous testing. DevOps pipeline and automations: app deployment/configuration & performance monitoring. Test automations, Jenkins CI/CD. Excellent communication, presentation, and leadership skills to be able to work and collaborate with partners, customers and engineering teams. Well organized and able to manage multiple projects in a fast paced and demanding environment. Good oral/reading/writing English ability.

Accountable for pre-sales activities for Service Management, Solution designing based on technologies such as ServiceNow, SIAM, ITSM,Remedy, SummitAI, Cherwell etc. Response to RFPs, RFIs, scoping and solution's with proper documentation Collaboration and support of internal teams e.g. Presales, architects and sales in the implementation of customer presentations, workshops, offers and technical and functional issues. Lead Generation for SIAM, ITSM and ITAM Services Governance with required partners and stakeholders Work independently with prospects / customers/technical teams on scoping and solutioning Preparation and execution of design workshops Questioning requirements (needs vs. wishes). Advice to the customer regarding the best technical and functional solution.

Role & responsibilities : Managing life cycle of Incident & Service Request management. Responsible for driving, managing, and coordinating the response to all major incidents including escalation, follow through, dissemination of workarounds or resolution advice and closure. Responsible for timely, clear, accurate and punctual communications to stakeholders and customers. Driving the efficiency and effectiveness of the incident management process. Ensuring that all IT teams follow the incident management process for every incident. Responsible for chairing and driving major incident management bridges to reduce MTTR (Mean Time to Repair). Maintain and uphold Incident Management policies and procedures in accordance with ITIL processes Acting as process owner of incident management and liaison with other service management processes. Maintain and improve the Incident Management process by working with senior management across vast communities of our business. Create and maintain required documentation (policies, standards, baselines, guidelines, and procedures) Gathers, consolidates, and refines data to publish executive, operational, and management level reporting and analysis. Drive improvements to ensure that lessons are learned from incidents and that any work required to prevent a future reoccurrence. Plans and manages support for request fulfillment tools and processes. Manage, coordinate, track, and report on service request and service catalogue management activities. Monitoring and reporting the agreed Key Performance Indicators (KPI) corresponding to the compliance with customer and management. Responsible for ensuring that the Request Fulfilment process operates in a truly end-to-end manner, are fully integrated with other resolver group processes and all Service Integrator roles are clearly identified and fulfilled. Preferred candidate profile: EDUCATION: Bachelor's FIELD OF STUDY: Any Language Required : English Incident Management and Service Request Fulfillment. Change Management. Problem Management. Knowledge Management. Continual Service Improvement. Experience of designing, developing and/or implementing ITIL aligned processes. Should have extensive knowledge on ITSM. Good knowledge of Microsoft Office Tools, Good communication skills. Good knowledge of all the ITSM processes at Organization level. Awareness of the role IT plays in enabling the business objectives to be met & Customer service skills. The competence, knowledge, and information necessary to complete their role . The ability to use, understand and interpret the best practice, policies, and procedures to ensure adherence. Effective facilitation and influencing skills. Strong stakeholder management skills. Conflict resolution and negotiation skills. Good listening and communications skills. Perks and Benefits Transportation Services : Convenient and reliable commute options to ensure a hassle-free journey to and from work. Meal Facilities : Nutritious and delicious meals provided to keep you energized throughout the day. Career Growth Opportunities : Clear pathways for professional development and advancement within the organization. Captive Unit Advantage : Work in a stable, secure environment with long-term projects and consistent workflow. Continuous Learning : Access to training programs, workshops, and resources to support your personal and professional growth. Apply Now at https://encore.wd1.myworkdayjobs.com/externalnew/job/Gurgaon---Candor-Tech-Space-IT---ITES-SEZ/Senior-IT-Process-Manager_HR-18983-1 And Share your CV at anjali.panchwan@mcmcg.com

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamCollaboration and interpersonal skillsAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? WFM Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? WFM Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT service management system. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop applications to meet business process and application requirements.- Ensure the smooth functioning of the ServiceNow IT Service Management system.- Stay updated with the latest industry trends and best practices in application design.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices and experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations Management and ServiceNow Tools Administration- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Experience in integrating ServiceNow with other systems and applications.- Good To Have Skills: Experience with ITIL framework.- Experience in implementing IT service management processes.- Familiarity with JavaScript and web technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveStrong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements.Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures.Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue).Continuous monitoring of data stream from partner operators and internal sources.Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data flow.Fraud detection through product UATExperience in pre-bill & post bill validation and complete understanding of bill generation.Experience in reviewing contract and suggesting changes in supportable language.Proficiency in data analysis tools and techniques, such as SQL, Databricks, Palantir, Machine learning , Gen AI Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders. What are we looking for? Problem-solving skillsStrong analytical skillsWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for? "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Rackspace is hiring a Service Delivery Partner to manage the delivery and engagement relationship with our customers. The role serves as the interface between the customer and our sales and support infrastructure. Work Location: Must be located in either the central or eastern time zones. If located near a Rackspace office, youll work a hybrid schedule 2 days in the office and three days remote. If not located near an office, you may work 100% remotely. Travel: On average, two to four days a month. Regionally across the central and northeastern United States. Key Responsibilities Ensure the customer's business and technical objectives are achieved. Take ownership of customer issues from identification through resolution, ensuring that customers. Strengthen customer relationships. Collaborate with Sales teams to identify, research, and execute opportunities for leveraging the Rackspace product portfolio and expanding customers' footprint. Focus on building rapport with stakeholders in both the client and Rackspace organizations. Identify and capitalize on sales, networking, and PR opportunities. Effectively manage challenging situations while maintaining Rackspace's reputation for Fanatical Support. Provide insight and understanding of the customer's market position. Advise on how Rackspace can strategically partner to help our customers achieve their goals and objectives. Support the consolidation of service delivery engagements for Enterprise and Mid-Market customers into a unified dashboard and support in organizing governance calls with customers. Contribute to strategic planning for service delivery over the next 6 months, 1 year, and 2 years. Manage customer retention efforts, resolve customer concerns, and define customer contact strategies, as well as pricing and growth plans. Organize and participate in weekly delivery calls. Review Service Level Agreements (SLAs) and ensure they meet contractual obligations. Negotiate and renew customer contracts. Track contract renewals for their portfolio of accounts. Assist in formulating a comprehensive renewal strategy with input from sales, customer management, advisory, and delivery teams. Qualifications Bachelor's Degree required, preferably in field related to role. At the managers discretion, additional relevant experience may substitute for the degree. Prefer candidates who have project management and/or cloud certifications. 8+ years of relatable experience as a service delivery manager. Experience delivering cloud related services to external clients; for example cloud migration into either AWS, Azure, or GCP. Advanced knowledge in professional sales training and sales processes. Ability to cross/up sell the customer. Excellent customer relationship management skills. Knowledge of data analysis. Excellent negotiation skills. Prior experience drafting proposals, responding to requests for proposals, and writing SLAs. Possess excellent communication skills, both written and verbal, with the English language.

Job Summary: We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring. Must Have Skills: Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes like Incident, Problem, Change management. Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre, Knowledge of Server, Network, Storage alerts and remediations. Good To Have Skills: Working knowledge on ITSM tools like Service Now. Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc. Key Responsibilities: Network/Server & Link Monitoring, Syslog monitoring. Proactive and Reactive Monitoring. Coordinate with ISPs in case of connectivity issues. Device performance monitoring (CPU Utilization, Memory Utilization, Error logs) Follow escalation matrix. Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device. Perform L2 & L3 Troubleshooting on incidents Handle Service Requests. Prepare MIS data for assigned, resolved, pending, transferred tickets. Coordinate with other teams for various support/issues. Maintain Diagrams, Inventory, Update CMDB. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role. Technical Proficiency: Strong knowledge of Linux/Unix and Windows operating systems. Familiarity with cloud platforms (AWS, Azure, GCP) is a plus. Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.). Certifications: Any certification for Infrastructure monitoring tool will have an added advantage

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a workforce of over 230,000 employees and business partners spanning 65 countries, Wipro is committed to aiding customers, colleagues, and communities in thriving amidst an ever-evolving world. For more information, please visit www.wipro.com. With a total experience of 8-13 years and a minimum of 5 years of relevant experience in Sailpoint IIQ or IDN Development, you will be responsible for the following: - Sailpoint IIQ experience with a background in development/support. - Proficiency in connector management, workflows, life cycle events, rules, custom reports, certification, custom scheduled tasks, and reconciliation. - Knowledge of application on-boarding for built-in and custom connectors, including the development of application rules and provisioning rules. - Proficiency in developing and executing SQL queries. - Understanding of Java, J2EE (Servlet, JSP, JDBC), and HTML. - Expertise in customizing and upgrading SailPoint Identity IQ. - Familiarity with IdentityAI SaaS application is desirable. - Support for production deployment and bug fixes. - Working knowledge of Unix, WebLogic, and SSL certificates. - Strong communication skills with the ability to independently handle customer calls. - Understanding of incident/problem management processes. Additionally, as a Sailpoint IIQ Developer, your role will involve: - Team Management - Resourcing and forecasting talent requirements based on current and future business needs. - Hiring suitable resources for the team. - Training direct reportees to make informed recruitment and selection decisions. - Talent Management - Ensuring compliance with adequate onboarding and training standards for team members. - Cultivating an internal talent pool and facilitating career progression within the organization. - Promoting diversity in leadership positions. - Performance Management - Setting goals for direct reportees, conducting timely performance reviews, and providing constructive feedback. - Ensuring understanding and utilization of organizational programs like Performance Nxt. - Employee Satisfaction and Engagement - Leading engagement initiatives for the team. - Monitoring team satisfaction scores and implementing engagement-building initiatives. - Encouraging team members with challenging projects/initiatives and providing recognition and appreciation. You will be evaluated based on performance parameters such as SLA adherence, knowledge management, CSAT/customer experience, risk issue identification, timely delivery of new projects, and avoidance of unauthorized changes. Wipro is focused on building a modern organization and seeks individuals who are inspired by reinvention and constant evolution. Join us to realize your ambitions in a business powered by purpose and personal growth. Applications from individuals with disabilities are encouraged.,

At PwC, our team of business application consultants specialises in providing consulting services for various business applications to help clients improve their operational efficiency. We analyse client requirements, implement software solutions, and offer training and support for smooth integration and utilization of business applications, enabling clients to achieve their strategic goals. Specifically, Oracle technology professionals at PwC focus on leveraging and managing the Oracle suite of software and technologies within an organization. Responsibilities include tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. As a Senior Associate in the Oracle tower with 5+ years of experience, you will work as part of a team to solve complex business issues from strategy to execution. Key responsibilities include having at least 2 to 5 years of experience in Oracle Cloud applications or ERP, strong technical skills in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion, experience with OIC and complex integrations, proficiency in SQL Queries and PLSQL Programming, familiarity with APEX/JCS/VBCS, expertise in FBDI and ADFDI templates in Oracle, knowledge of Oracle Cloud Architecture and processes, and the ability to understand customer business processes. Strong communication skills, the ability to mentor junior resources, and adherence to professional and technical standards are essential for this role. In our Managed Services - Application Evolution Services, we aim to bring the power of technology and human expertise together to create impactful solutions for our clients. By delivering scalable solutions grounded in deep industry experience and powered by top talent, we help clients optimize operations and drive sustainable outcomes. As part of the Application Evolution Services team, you will be involved in critical service offerings, including help desk support, enhancement and optimization work, strategic roadmap development, and customer engagement. Your role will require technical expertise, relationship-building skills, and a consultative approach to drive transformational journeys for our clients.,

You are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This role requires specialized expertise in supporting the platform, collaborating with business, operations, and technology teams to resolve production issues effectively in a critical financial reporting environment. Your responsibilities will include providing L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring system availability and stability. You will investigate, triage, and resolve application issues and data discrepancies across various systems. Working closely with Broadridge product teams will be essential to escalate and resolve platform-specific issues. Additionally, you will act as the subject matter expert (SME) for the platform within the support team, monitoring daily reporting workflows, scheduled tasks, and regulatory submissions. You must have at least 5 years of technology/application support experience in financial services, with mandatory hands-on experience in the Broadridge Regulatory Reporting platform such as RegPro, RRD, or equivalent solutions. Strong analytical and troubleshooting skills, including exposure to SQL, Unix/Linux, and log analysis, are required. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows is essential. Experience in ITIL-based processes (incident, problem, change management) is necessary, along with excellent stakeholder communication and incident management skills. Nice-to-have skills include familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience in a global support model with shift-based or on-call rotations would be advantageous.,