6997 Problem Management Jobs - Page 32

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: * Working on the end to end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and impleme...

Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification Graduate Summary As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day ...

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world s most innovative ficial organizations. As a Senior Product Associate in Payment Experiences and Services (PxS) Product team , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities Coll...

Minimum 5+ years of Strong experience of software development experience and atleast 3+ years of experience in ServiceNow applications development and implementation of ServiceNow IT products like ITSM orITAM orITOM or ITBM or SecOps. Strong expertise and proven track record in building applications using ServiceNow Platform Working experience in ServicePortal and comfortable to build UI components. Passion for JavaScript and the Web as a platform, reusability, and componentization Strong knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated framework Demonstrated aptitude for learning new technologies quickly Strong interpersonal skills, customer centric attitude, ability to de...

Minimum 7+ years of Strong experience of software development experience and atleast 5+ years of experience in ServiceNow applications development and implementation of ServiceNow IT products like ITSM orITAM orITOM or ITBM or SecOps. Strong expertise and proven track record in building applications using ServiceNow Platform Working experience in ServicePortal and comfortable to build UI components. Passion for JavaScript and the Web as a platform, reusability, and componentization Strong knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated framework Demonstrated aptitude for learning new technologies quickly Strong interpersonal skills, customer centric attitude, ability to de...

Role Overview: As a Cyber Security Architect at the organization, your role is crucial in designing and developing enterprise cyber security strategy and architecture. You will be responsible for understanding security requirements, identifying risks, communicating security threats, recommending security enhancements, providing product best fit analysis, and ensuring end-to-end security coverage. Your expertise will be required in security assessment against frameworks such as NIST, SANS, and CIS. Additionally, you will play a key role in technical deployment, configuration, integration, and administration of security technologies. Your contribution will also be vital in disaster recovery in...

As a Service Management Specialist, your role will involve managing and resolving incidents, handling problem management, and ensuring IT service management processes are followed. You will collaborate with cross-functional teams to analyze and address service-related issues, ensuring effective communication throughout the resolution process. Key Responsibilities: - Managing and resolving incidents - Handling problem management - Ensuring IT service management processes are followed - Collaborating with cross-functional teams to analyze and address service-related issues - Ensuring effective communication throughout the resolution process Qualifications: - Problem Management and Incident Man...

As a member of the N. Harris Computer Corporation family, Altera is dedicated to delivering health IT solutions that enhance care delivery globally. With a focus on innovation and expertise, Altera Digital Health is at the forefront of driving a new era of healthcare technology, inspiring healthier communities worldwide. **Key Responsibilities:** - Work on Requests, Incidents, and enhancements for ServiceNow - Handle troubleshooting tickets in ServiceNow - Design, implement, test, and deploy business rules/flows, etc. - Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs, and notifications - Create and use update sets to move changes between ServiceNow instances - De...

Role Overview: As a Recruiting Associate at Accenture, you will play a crucial role in improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Your primary responsibility will be to perform day-to-day tasks following the recruitment process guidelines. This includes creating approved requisitions, conducting internal and external sourcing, supporting candidate intake, developing candidate screening lists, and conducting hiring manager interactions. Additionally, you will assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Key Respon...

As a Major Incident Lead at the company, your role will involve coordinating and owning the Major Incident bridge. You will be responsible for driving service restoration and acting as a single point of contact for customers during incidents. Your key responsibilities will include: - Coordinating and owning the Major Incident bridge - Performing audits and initiating service improvements to establish incident management processes within corporate guidelines - Acting as the Single Point of Contact for Problem Management process - Liaising with internal and external stakeholders during Problem Management - Participating in daily production support status calls and governance meetings - Ensurin...

Role Overview: SS&C Eze is seeking a dedicated Eclipse Service Consultant to join their rapidly growing Eclipse Client Service team. As an Eclipse Service Consultant, you will play a crucial role in supporting the Eclipse platform, a cloud-native investment management solution. You will collaborate with clients, R&D teams, and internal stakeholders to provide exceptional service and support, while advocating for product enhancements to meet evolving client needs. Key Responsibilities: - Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform - Own client projects working with hedge fund custodians/administrators, as well as intern...

As a Sr. Specialist in Manufacturing Automation, you will be at the forefront of advancing Digital Shop Floor technologies, collaboration, and leadership within your organization. Your primary focus will be on the automation systems installed globally across Animal Health vaccine, biologics, and small molecule manufacturing areas. Your responsibilities will include providing technical guidance on PLC and SCADA technologies, leading sub-teams, implementing proof of concepts, and consulting on solutions. Additionally, you will support site operational teams in addressing day-to-day challenges related to lifecycle management and work closely with various stakeholders to ensure high operational ...

Job Description: You will be responsible for the following: - Overseeing ServiceNow admin activities, configuration, and development with at least 5 years of experience - Demonstrating strong expertise in ServiceNow, particularly with the CMDB Module and Components - Handling core ServiceNow modules such as Incident, Problem, Change, and Request Management - Understanding and implementing ITIL processes within ServiceNow Please note: No additional details about the company were provided in the job description.,

As a skilled professional with expertise in Problem Management within the CS Core domain, you will play a crucial role in reducing recurring incidents and minimizing business impact. Your responsibilities will include: - Leading the Problem Management process to mitigate incidents and improve operational efficiency. - Managing fault handling, localization, and resolution within SLA requirements. - Performing configuration activities for new services. - Ensuring incident recovery and maintenance activities are conducted within SLA. - Conducting network configuration audits for optimization. - Monitoring 2nd level operation engineers" performance, providing guidance, and ensuring process consi...

Evaluate and ensure availability of components within their teams and identify how to bring all services within SLO (99 XX) Monitor systems for implemented automation and set SLI/SLOs along with respective stakeholders, Implementation of observability platform Review all ownership data and ensure it is current and complete, Review volume and accuracy of bugs assigned to the team and identify opportunities to improve automated triage, Identify CFBT (Customer Flow Based Testing) eligible flows, develop CFBT tests and train the team on how to write and maintain them, Lead post postmortems for any P1 or greater incidents during the rotation Train the team on distributed problem management proces...

Job Reference # 323101BR Job Type Full Time Your role Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked We are looking for someone who will; be responsible for providing hands-on Level 2 production support of Wealth Management USA's Advisory & Capital Markets solutions platform, govern production support execution is aligned to existing ITIL framework follow effective and efficient operational policies, processes and procedures ensure all forms of workload are managed in line with established processes and procedures have hands on experience on Mainframes: DB2, JCL, COBOL, CICS, MQ, VSAM Monitoring tools such as Splunk, BigPanda and AppDy...

Role Overview: As a Senior Observability Analyst at Procore's Data, Technology & Security team in Bangalore or Pune, you will play a crucial role in defining and implementing the observability strategy to ensure the performance and reliability of the global platform and IT services for employees and customers. Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, you will lead monitoring and alerting efforts, drive incident management, and focus on operational excellence. Key Responsibilities: - Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components. - Act as a...

Role Head- IT Reporting Structure Reports to VP- Project Management Education bachelors in engineering; Masters in Engineering Degree preferably CS/EC; MBA in Systems or equivalent desirable Experience/ Qualifications 18-23 years of experience in IT support and infrastructure experience with managing of minimum 25-member team. Hands on Experience in o On-premises Microsoft AD & Exchange, email security o Virtualization & cloud platform o Productivity tools MAM/MDM, O365 o LAN/WAN network implementation & security o Infra Security & Monitoring Applying artificial intelligence and machine learning to automate infrastructure operations Candidate is expected to perform to carry out 30% of their ...

Job Description Observability Analyst Location : Bangalore or Pune Department : Data, Technology & Security We re seeking an experienced and proactive Observability Analyst (Level 2) to join Procore s Data, Technology & Security team in our Bangalore or Pune office. In this role, you ll play a critical part in enhancing our monitoring and observability practices across global IT and business systems. You will work closely with engineering, network, and application teams to ensure performance, reliability, and transparency across our enterprise platforms. Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, youll use your technical, analytical, and troubleshooting skills t...

When you join Caterpillar, you're joining a global team who cares not just about the work we'do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. we'dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Provides support and guidance on all aspects of production, costs, quality, compliance to safety guidelines, and environmental requirements for manufacturing. Responsibilities Participating in identifying and implementing enhancements and modifications to equipment ...

Kotak Mahindra Bank Limited is looking for Associate II Software Engineering-SUPPORT SERVICES-Applications-CTB to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official...

Basic Function: ; ;We are seeking a highly skilled ITSM leader to join our team. The ideal candidate will have extensive experience in setting up ITSM processes and governance, chairing Change Advisory Boards (CAB), reviewing all technology changes for adherence, ensuring compliance, and managing release management and problem management. This role is critical in ensuring that all IT services are managed efficiently and effectively, minimizing risk. ;Key Responsibilities: ;Change Management Process and Governance: Develop, implement, and maintain change management processes and governance frameworks to ensure all changes are managed in a controlled and efficient manner.Chairing CAB: Lead and...

Basic Function: We are seeking a highly skilled ITSM leader to join our team The ideal candidate will have extensive experience in setting up ITSM processes and governance, chairing Change Advisory Boards (CAB), reviewing all technology changes for adherence, ensuring compliance, and managing release management and problem management This role is critical in ensuring that all IT services are managed efficiently and effectively, minimizing risk Key Responsibilities: Change Management Process and Governance: Develop, implement, and maintain change management processes and governance frameworks to ensure all changes are managed in a controlled and efficient manner Chairing CAB: Lead and chair t...

Basic FunctionTroubleshoot and resolve issues for Digital Services This includesAble to provide support across different shifts in 24x7 support environment SOP based troubleshooting on Alert and Incidents and issues escalated from Service desk teamUnderstand what the more difficult and time-consuming problems are and escalate them to cross function L2/L3 teams as quickly as possible Identify Areas of improvement by analyzing ticket trend ReportsMaintaining Production Issues Tracking spreadsheetGenerate reports as defined on regular basisGenerate adhoc reports as requested OthersAnticipate future needs based on current usage and make recommendations for the sameReview daily reports and recomm...

As a Major Incident Manager , you'll play a key role in ensuring the stability, reliability, and resilience of our technology ecosystem. you'll lead the end-to-end response to high-severity incidents, coordinating teams and communications to restore service quickly and effectively. Key responsibilities include: Incident Leadership Lead end-to-end response for high-severity incidents setting direction, bringing calm, and driving resolution. Quickly initiate channels (chat, bridge calls) and assemble the right people to act fast. Maintain tight, clear communications across tickets, chats, Status Page, and live calls. Track timelines, risks, decisions, and ensure clean documentation. Apply crit...