6997 Problem Management Jobs - Page 31

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Change & Configuration Manager is responsible for managing and overseeing any changeswhich may potentially affect either the customers, or Insights, internal operating environment. They coordinate and liaise with customer Change Approval Boards, and third-party providers, to ensure Insight provides uninterrupted service to customers throughout the duration of any secured service contracts. The Change & Configuration Manager is also held accountab...

The "Digital Command Center (DCC) - Enterprise Operations Technician" is responsible for carrying out monitoring operations on various IT systems - physical and virtual servers, storage, and network and telecommunication equipment - in data centers, public cloud instances, and other facilities. They monitor data center infrastructure, servers, and computer networks for issues using several monitoring platforms. Quest implements traditional system monitoring as well as more proactive analytics. When an issue is detected, the DCC technician must determine the impact scope, and root cause if possible. Where applicable, they should follow SOPs to resolve the issue, or escalate to the correct sup...

The ServiceNow ITSM Developer will provide technical development understanding of the ServiceNow ITOM space. Provide insight for developing solutions for the maintenance and continuation of ITOM processes. This position requires working with ServiceNow Teams to determine technical business requirements, developing solutions, testing, and deploying product enhancements that are both configurable to the out of the box product and customized. Candidate will interact with internal technical and non-technical teams and must have outstanding technical capabilities in ServiceNow ITOM space, specifically Discovery and Service Mapping. Candidate should have an understanding of Hardware Asset Manageme...

Role Overview: As an Account Manager for Strategic Accounts at Perfios, your main responsibilities revolve around Account Management, sales strategy development, Adoption & Account ecosystem, customer relationship management, Problem management, and revenue growth. Key Responsibilities: - Account Development: - Manage One Large Account for Perfios by demonstrating strong business development skills, pipeline build & management, Relationship building & development, Escalation Management, Internal collaboration & Stakeholder management. - Sales Strategy Development: - Develop a comprehensive sales strategy aligning with the company's goals for a large account, including building a strong accou...

As an essential part of the healthcare process, at Owens & Minor, you will be part of a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. You will provide integrated technologies, products, and services across the full continuum of care, with a focus on empowering customers to advance healthcare. **Key Responsibilities:** - Prepare regular reports on service delivery performance and maintain accurate documentation of processes and procedures. - Report on Application performance and hold teams accountable for meeting Application SLAs. - Develop and manage operational metrics for the technology organization to track performance and identify impro...

As a Process Knowledge Management Specialist at Emerson, you will be a subject matter expert responsible for authoring and updating DeltaV PKM process templates, Process Recipes, and associated Master Data. Your primary focus will be to ensure that Process Recipes within DeltaV PKM are designed, developed, deployed, and supported in compliance with business processes and technical standards to maximize business benefits. **Primary Responsibilities:** - Support DeltaV PKM training, collaboration, benefit realization, and standardization following standard processes and procedures, including cGMP regulations, SOPs, and global business processes. - Identify and implement continuous process impr...

Role Overview: You will be responsible for assisting in preparing project plans, charters, and work breakdown structures. Additionally, you will review and audit special projects for efficiency and effectiveness. Analyzing risks, establishing contingency plans, and monitoring project performance will also be part of your essential responsibilities. You will coordinate with project stakeholders, resolve conflicts, measure project outcomes, and share progress reports with management. Coordinating project documentation and sharing project dashboards with management are also key tasks in this role. Key Responsibilities: - Assist in preparing project plans, charters, and work breakdown structures...

As a Problem Management Administrator at the Gift City, Gandhinagar office, you will play a crucial role in managing the Problem Management process, identifying root causes of incidents, and implementing preventive measures to minimize their impact on business operations. Your responsibilities will include: - Leading the Problem Management process, from identification to resolution of root causes for incidents and recurring issues. - Collaborating closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. - Conducting root cause analysis (RCA) sessions, documenting findings, and devel...

As a Senior Application Support Analyst at Barclays, you will be responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will spearhead the evolution of the digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. **Key Responsibilities:** - Work experience in incident and problem management/business analysis is strongly desired. - Good analytical investigation techniques. - Own, maintain, and track incidents through their entire lifecycle with strong analytical skills. - Flexible approach and ability to work under pressure. - Provide on-call support and be availab...

You will be responsible for the design, development, modification, debug and/or maintenance of software systems. Your job will involve: - Designing, developing, modifying, debugging, and/or maintaining software code according to functional, non-functional, and technical design specifications. - Following Amdocs software engineering standards, applicable software development methodology, and release processes to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders. - Investigating issues by reviewing/debugging code, providing fixes and workarounds, and reviewing changes for operability to maintain existing software solutions. - Working within ...

As an Operational Manager at Cerence Inc., you will be responsible for overseeing various operational and team leadership responsibilities to ensure the smooth functioning of the team. Here is a breakdown of your job description: Role Overview: In your capacity as an Operational Manager, you will be expected to handle a range of operational and team leadership responsibilities to support the team and meet customer expectations. Key Responsibilities: - Coordinate major incidents, including providing out of hours support. - Manage knowledge articles, ensuring they are up to date. - Ensure internal and external customer expectations are met. - Oversee problem management activities and report re...

As a Senior NOC Engineer at Grey Orange, you will be an integral part of the Client Service team. Your primary responsibility will be to provide Incident Management, Problem Management, and Data analysis following the defined SOPs while ensuring ticketing process compliance. **Responsibilities:** - Provide NOC support, software support, and customer support with a strong focus on technical expertise and customer service experience. - Identify patterns and propose ideas to enhance the customer support ecosystem by utilizing basic Linux commands and troubleshooting skills. - Manage customer service complaint handling, organize call center coordination, and collaborate with various stakeholder ...

We are looking for a highly motivated and enthusiastic individual to join our team at Fairfield by Marriott, with 0-1 years of experience. The ideal candidate will have excellent communication skills and be eager to learn and grow with our organization. Roles and Responsibility Manage and maintain the hotel's computer systems and networks. Provide technical support to guests and staff. Assist in planning and implementing new technology solutions. Collaborate with other departments to ensure seamless operations. Develop and implement procedures for efficient data management. Troubleshoot and resolve technical issues promptly. Job Requirements Strong foundation in computer science and informat...

Overview • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)• Good Understanding on Telecom O/BSS applications• Good Understanding on support cycle and Production deployments• Excellent problem-solving and analytical skills• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Ex...

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Learning and Instructional Development Senior ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary : As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Theyd need to know about ITSM processes(problem management/major incident management/change management in particular), knowledge in ITIL would be good, basic technical understanding, effective communication(reading / writing / listening / speaking / comprehension) Responsibilities Theyd need to know about ITSM processes(problem management/major incident management/change management in particular), knowledge in ITIL would be good, basic technical understanding, effective communication(reading / writing / listening / speaking / comprehension) Requirements Theyd need to know about ITSM processes(problem management/major incident management/change management in particular), knowledge in ITIL wou...

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and c...

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and c...

Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Critical Incident Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service man...

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do The Learning and Instructional Development Senior Analyst is responsible for managing the content review and access provisioning process for non-functional Learning and Development (L&D) team members submitting content to the Learning tool. This role involves reviewing content submissions for compliance, provisioning access, and resolving cases in Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure succ...

Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills ServiceNow IT Service Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for ...