4607 Problem Management Jobs - Page 31

About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experienc...

Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding cust...

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for a technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. Note: Working days for this role will be Wednesday to Sunday (covering weekends). This role will require supporting US hours, shift starting 10:00 PM to 7:00 AM IST . As we are a global organization, there may be times when flexibility with working hours is expected. Role Overview: Provide patience, empathy, and a customer-centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues Interact with end-users v...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end ...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job Responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastr...

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Need work with multiple stakeholders i.e., change, Business users, upstream IT teams, architects etc. Involve in each phase of solution development i.e., requirement analysis, design, data sourcing, development, testing regulatory reporting application(s) Own and lead application module(s) development end to end backlog, development, testing & support. Agree and manage delivery schedule for assigned module(s). Report delivery status, risks/issues/challenges to POD lead on regular basis Ensuring all relevant process & controls are followed & implemented. Respondin...

Job Role: ServiceNow ITSM Technical Consultant Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implementation e...

Job Role: Technical Consultant Relevant Exp: 3 -5 yrs Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implement...

Senior Oracle Database Administrator India | Multiple time zones available | Remote | Bengaluru Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leve...

Senior Oracle Database Administrator India | Multiple time zones available | Remote | Hyderabad Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leve...

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development , full stack development, scripting, AI integration and workflow automation. What you get to do in this role: You will architect, develop, and enhance ServiceNow solutions that power enterprise-wide self service and ITSM operations, leveraging cutting-edge AI, automation, and modern development practices. You will collab...

3-6 years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell. Should have experience working with different vendors like VMware, Cisco, Dell & HP. Should have experience with team and project management. Should have worked in the Agile environment and has knowledge of Scrum, sprints etc. Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms). Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 4 years Optional: Should have adequate experienc...

Mandatory Skills: ITIL Service Level Mgmt .Experience: 5-8 Years . Roles and Responsibility Manage and oversee the delivery of services to ensure high-quality standards. Develop and implement strategies to improve service level agreements (SLAs) and meet customer expectations. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure service performance and make recommendations for improvement. Provide training and coaching to team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures. Job Requirements Minimum 5 years of experience in delivery management or a related field. Strong understanding ...

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application perf...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

About The Role Grade- M4 Role- Location Credit Manager About The Role : Credit appraisal including financial analysis to understand the solvency, liquidity position and repayment capacity of the entity, preparation of appraisal notes, credit checks etc. Meeting Customer and making Site visits at factory/office/residence of the client, viewing the working capacities of the business, inventory and working environment of the business. To interact with approving authority and provide them with required information for better decision making and engaging in regular discussions to give them an independent view of the credit / economic developments. Manage and ensure timely renewal of accounts and ...

About The Role Project Role : Software Development Engineer Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful i...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring system fun...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Must have minimum 10-12 yrs experience in Integration Technologies like BizTalk, SSIS, Web Services. Hands-on experience in BizTalk 2020, SSIS 2019, IIS 10.0+. Must have minimum 6 yrs experience in Operations and ITIL processes. Ability to work independently and if required lead a team of 5-10 members. Experience in customer facing role, team building & escalation management. Experience in analysing impact of critical changes and ability to drive P1/P2 incident calls & troubleshooting to resolve issues at earliest. Experience in installation, configuring, deployment and upgradation of BizTalk applications and web services. Experience with WCF-SAP, WCF-Custom, SQL, Oracle, FTP, SFTP, SMTP ada...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their ro...

About The Role Project Role : Software Development Engineer Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful i...

About The Role Project Role : Technology Architect Project Role Description :Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs. Yo...

About The Role About The Role Digital Core Assurance Consultant Communications & Media Management Level:Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities Consulting & Transformatio...

About The Role Project Role : Software Development Engineer Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful i...