4444 Problem Management Jobs - Page 31

As an operational leader at Cerence Inc., your responsibilities will include coordinating major incidents, managing knowledge for the team, ensuring customer expectations are consistently met, overseeing problem management activities, onboarding new processes, and validating daily tickets and supporting documentation. You will also be involved in team leadership by conducting new hire interviews, mentoring incident managers, monitoring team performance, and supporting the Operations Centre Manager with shift administration for the Pune team. To excel in this role, you should possess a strong skillset in producing policies, procedures, reports, and metrics, along with at least 7 years of proven experience in a senior/supervisory role focusing on crisis management. ITIL certification and practical exposure to incident, problem, and change management are essential, as well as a solid understanding of SLAs, OLAs, and performance metrics. Your crisis management skills will be put to the test as you lead and remain composed in stressful situations, while also influencing technical conversations and making informed decisions quickly. Your ability to manage senior stakeholders, lead virtual crisis teams, and mentor/training staff members will be crucial. Excellent organizational, communication, and leadership skills are a must, along with experience in high-availability, mission-critical environments. Delegation, prioritization, and effective communication at all levels, including executives, will be key aspects of this role. Join Cerence Inc., the global industry leader in creating unique automotive experiences, and be part of a passionate team driving innovation in the voice and AI space for cars. As we continue our ambitious growth agenda, we are looking for someone to help shape the future of automotive technology and contribute to meaningful innovation in a rapidly expanding industry. Cerence Inc. is an equal opportunity employer committed to creating a safe workplace environment. All employees are expected to adhere to security protocols, report any suspicious activities, respect corporate security procedures, comply with regulations, promote a zero-tolerance policy for workplace violence, and prioritize information security and data privacy requirements. If you are ready to be part of a dynamic team dedicated to transforming the automotive industry through cutting-edge technology and innovation, apply now to join Cerence Inc. in shaping the future of voice and AI in cars.,

You should have a minimum of 3-6 years of experience in network security, with a focus on managing PIM/PAM solutions for at least 3 years. Your responsibilities will include proficiency in managing PIM, working with Windows, Linux, and Unix environments, and hands-on experience in commissioning and implementing PIM/PAM solutions. You will also be integrating these solutions with various management and authentication authorization tools such as email, AD, IAM, and SIEM. Additionally, you should have experience in automating processes using scripting and configuration tools, managing policies and exceptions, and utilizing packet capture, analysis, and troubleshooting tools. Knowledge of PIM/PAM solutions is essential, as well as incident, problem, service request, change, configuration, and capacity management of PIM/PAM setups. You will be responsible for proactively using network monitoring tools to isolate events before service degradation occurs, supporting incident monitoring and analysis/response initiatives, and coordinating with users to ensure timely resolution of trouble tickets. Troubleshooting layers 1, 2, and 3 of the OSI model, as well as network, transport, session, presentation, and application layers, will be part of your daily tasks. Conducting daily performance checks on devices, periodic audits, and compliance checks is also required. You will need to perform immediate troubleshooting for any network outages reported by users or operational personnel. Deploying and maintaining access and security policies for PIM/PAM solutions, as well as implementing and maintaining network security policies, standards, and procedures, will be crucial. Overall, you will be responsible for maintaining service levels and overseeing the day-to-day configuration, administration, and monitoring of the network security infrastructure in a 24/7 environment.,

The HR Specialist position at GES HR Global Service Center (GSC-Hub) in Hyderabad is a full-time role focused on providing transactional services to all regions. The primary objective of the GES HR GSC (Hub) team is to streamline personnel administration and other HR transactional activities in a shared service mode. This includes ensuring knowledge transfer from regions, establishing operational manuals, and meeting regional requirements. The responsibilities of the GES HR GSC (Hub) Team include creating, executing, and refining HR processes, tools, products, and services to operate within agreed service levels and with continuous improvements. The team also operates global harmonized processes while ensuring compliance with regional requirements. Services offered by the team include mobility & benefits, HR admin, organizational data management, personal data administration, learning, reporting, and survey services. As an HR Specialist, your key responsibilities will include providing operational support in the learning area of expertise by handling Tier 1 tickets, maintaining expertise in the specific area, adhering to global standard processes, tools, and documentation, and supporting release testing by performing testing from available test scripts. To succeed in this role, you should have a graduation and/or post-graduation degree, preferably in HR, up to 2 to 5 years of relevant HR experience, system knowledge of Talent Suite, fluency in English, affinity with technology, hands-on experience with Excel and PowerPoint, excellent communication skills, and the ability to manage multiple priorities and focus. Additionally, experience in working in global and virtual teams is required. If you are interested in this position, please apply online by uploading your resume in English via the internal career portal of dsm-firmenich. For further information, you can contact Nisha Tiwari at Nisha.Tiwari@dsm-firmenich.com. dsm-firmenich is committed to equality and inclusion, striving to create a workplace where everyone can thrive. The company does not discriminate and provides support for disabled applicants during the recruiting process. dsm-firmenich, as innovators in nutrition, health, and beauty, aims to create essential, consumer-desirable, and sustainable solutions for the planet, with operations in nearly 60 countries and a diverse team of nearly 30,000 employees. For more information about dsm-firmenich, visit www.dsm-firmenich.com.,

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to achieve process KPIs and service level targets will be a key part of your role. During critical incidents, you will act as a crisis manager, guide pro-active problem management, address critical issues to prevent change failures, and ensure the up-to-date maintenance of the CMDB to achieve availability and capacity targets. Adherence to processes, meeting quality norms of Wipro and the customer, driving internal audits, defining and driving service improvement programs based on external audit findings, and reporting to the customer on all process areas as per contractual agreements are also part of the responsibilities associated with this role. To be successful in this position, you should have 10-14 years of experience in ITSM practice managing various ITIL process roles such as incident manager, problem manager, change manager, and asset and configuration manager. Additionally, you should have certifications such as ITIL V4 MP/ITIL 2011 Expert/ITIL 2011 Intermediate, SIAM Foundation/Architect Certification, and good knowledge of ITSM tools like ServiceNow, Remedy, and HPSM. Capability to deliver ITIL trainings, excellent team management skills, interpersonal skills, presentation skills, verbal and written communication skills, facilitation skills, documentation skills, and process flow diagramming skills are also required. The mandatory skills for this role include Business MSI Multi-Sourcing Integration, and the desired experience is 8-10 years. Wipro is transforming into a modern digital transformation partner with bold ambitions, and we are looking for individuals inspired by reinvention. If you are motivated by continuous evolution and empowerment to design your own reinvention, join us at Wipro to realize your ambitions. Applications from people with disabilities are explicitly welcome.,

The Technology Operations Analyst role at Wells Fargo involves participating in the implementation of business solutions, assessing the impact of changes to hardware, software, and schedules, validating applications daily, monitoring batch jobs, auditing critical systems delivery, and providing recommendations for resolving complex situations. The Analyst will also determine the impact of new products and tools, reduce the impact of failures on business delivery, and present technology information to managers and stakeholders. Required qualifications for this role include 2+ years of Technology Operations experience or equivalent demonstrated through work experience, training, military experience, or education. Desired qualifications consist of 2+ years of System Administration and Desktop troubleshooting skills, proficiency in Microsoft Operating Systems (Windows 7, 10, and 11), knowledge of network terminologies and Cisco products, experience in incident and problem management, and collaboration skills. Additionally, the ideal candidate should have strong customer focus, the ability to handle multiple assignments simultaneously, engage in detailed discussions with various levels of management, and collaborate with distributed team members on new technology initiatives. They should also possess knowledge of imaging, backup, and storage solutions, experience in supporting Apple Operating Systems and Servers, and familiarity with Microsoft products like AD, Exchange, Office 365, and Intune MDM. Furthermore, the Technology Operations Analyst should be able to manage SLA's and priorities, demonstrate good customer service skills, have a background in technical support, and possess knowledge of ITIL. Other requirements include an ITIL certification, familiarity with VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills, and experience with Mobile Phone/Ipad setup. The role emphasizes equal opportunity and applicants are encouraged from all qualified candidates. Accommodations for applicants with disabilities are available upon request, and candidates are expected to represent their own experiences during the recruitment and hiring process. Wells Fargo maintains a drug-free workplace and has specific requirements for recruitment and hiring processes. The posting for this role ends on 29 Jun 2025, and it is noted that the job posting may close early due to the volume of applicants. The company values building strong customer relationships while maintaining a risk mitigating and compliance-driven culture. Accountability for risk programs, adherence to policies and procedures, risk identification, and sound risk decisions are essential for the success of customers and the company.,

As a Cloud and data operations specialist-I at Zebra, you will be responsible for the ongoing monitoring, support, and optimization of cloud infrastructure and data operations. Your role will involve ensuring the smooth operation, reliability, and performance of cloud systems and services. Collaboration with cloud and data engineers, as well as business stakeholders, will be crucial in identifying and resolving issues, implementing improvements, and maintaining cloud services and data operations. Your responsibilities will include diligently observing and interpreting system alerts and dashboards for cloud and data operations, ensuring the smooth operation of data pipelines running on systems such as Databricks or Spark, responding to and resolving incidents with minimal disruption, and escalating urgent issues appropriately. Collaborating with internal departments and occasionally with customers to ensure smooth operations, executing routine tasks according to schedules, and working with cross-functional teams to improve cloud systems, services, and data operations will also be part of your role. To qualify for this position, you should have a Bachelor's degree in computer science or a related field and a minimum of 1+ years of experience working on an operations-style team like NOC, data operations, or support. Key skills and competencies required include experience with Linux, Windows OS, web services, networking, databases, public cloud platforms (Azure, AWS, and GCP), and data services. You should have a strong understanding of monitoring and observability concepts, data pipelines, engineering, and operations, as well as experience with data integration tools, proficiency in SQL and at least one scripting language (Python, Bash), and experience operating in distributed systems. Additionally, familiarity with ITIL and ITSM processes, enterprise and open-source monitoring and log management systems, strong problem-solving and analytical skills, excellent attention to detail and organizational skills, and a proactive approach to identifying issues and collaborating on process improvements are essential. You should possess team working skills, the ability to work independently and as part of a team, and demonstrate a good sense of ownership and commitment towards work. Flexibility to adapt to changing schedules, a willingness to learn modern technologies and skills, and the ability to work extended shifts, weekends, holidays, overtime, or on rest days if necessary are also required. Please note that applications are only accepted through the Zebra applicant tracking system, and personal identifying information should only be provided through that system. Zebra recruiters will always connect with you via @zebra.com email accounts to protect you from falling victim to online fraudulent activity involving fake job postings and employment offers. If you are a victim of identity theft, please contact your local police department. Let's create tomorrow together at Zebra.,

As a Senior SAP BASIS Engineer at SAP, you will be a key player in the SAP ECS Regional Delivery team, where you will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in ensuring quality service delivery on a day-to-day basis, meeting ambitious service KPIs and SLAs, and handling critical situations with a customer-first mindset. Your role will involve collaborating with various teams, including ECS Service Engineering, Client Delivery Management, EOS Operations, Technical Operation, and Customers to optimize system configurations, conduct performance assessments, and drive continuous improvement initiatives. You will be responsible for overseeing performance testing, benchmarking, and providing proactive operational support for customers to maintain optimal performance levels. To excel in this role, you should have at least 7 years of experience in Technical Operations with expertise in ABAP, JAVA, HANA, and DB2. Your hands-on experience in SAP System Administration, Performance Management, Project Management, Support, and Incident Management will be crucial. Additionally, practical knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) is required. Your educational background should include a Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management, along with professional certifications in SAP BASIS, Business Object, PMP, and ITIL. Experience in Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support will be an added advantage. At SAP, we foster a culture of inclusion, well-being, and flexible working models to ensure that every individual, regardless of background, can thrive and contribute their best. As a purpose-driven and future-focused company with a highly collaborative team ethic, we believe in unleashing all talent and creating a more equitable world. SAP is an equal opportunity workplace and an affirmative action employer, committed to providing accessibility accommodations to applicants with disabilities. If you are interested in joining SAP and require assistance during the application process, please contact our Recruiting Operations Team at Careers@sap.com. Join us at SAP to unleash your full potential and help us create solutions that empower businesses worldwide to work more efficiently and effectively.,

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will support business usage of the Oracle Fusion platform, providing technical support to ensure critical processes, business milestones, and SLAs are delivered on time. Additionally, you will be involved in incident management services for Finance business users, ensuring response and resolution SLAs are met through the Service Now system. Using the ITIL framework, you will provide consistent, efficient, and stable services to Finance stakeholders and users. You will also be responsible for following change and problem management processes correctly, using Service Now, and developing relationships with key stakeholders in Finance and Engineering teams. Your role will involve supporting and maintaining data collation and reporting processes and applications to ensure the accurate and timely availability of data for decision-making processes. Furthermore, you will monitor and analyze the performance of technical processes to identify areas for improvement, implement upgrades, and minimize interruptions to business operations. You will play a crucial role in training and supporting end-users on support model processes, providing guidance on service management procedures. Collaboration with other IT teams and vendors to manage system integrations and data interfaces with other business applications will also be a part of your responsibilities. To be successful in this role, you should have 5-10 years of relevant experience in the implementation of Oracle Financials, with at least 3 years of experience on Oracle Fusion. A strong understanding of database structure for ERP/Oracle Cloud (Fusion) and a background in IT application support management or IT service management in large financial services organizations is required. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Additionally, global experience, experience in banking or financial services organizations, and ITIL Foundation certification or a strong working knowledge of the ITIL framework are desirable. Joining LSEG means being part of a global organization dedicated to driving financial stability, empowering economies, and enabling sustainable growth. You will work in a collaborative and creative culture where new ideas are encouraged, and sustainability is a key focus across the global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,

As a Specialist, Desktop Technical, your primary responsibility will be to provide second level support to internal partners and 3rd party engineers regarding company products. You will collaborate with customers to resolve complex issues, perform maintenance and repair activities at customer sites, and showcase innovative technologies to ensure global consistency in support tasks. Your key responsibilities will include responding to customer inquiries related to information, product functionality, and fault calls, with a focus on resolving queries effectively during the first interaction. You will be responsible for logging and classifying all calls and requests for assistance in the customer relationship management system. Additionally, you will filter and escalate inquiries related to other aspects of the LSEG business to the appropriate department and lead the resolution process for data, applications, and technical issues related to LSEG products and services. Tracking the progress of query resolution, proactively updating customers on status or resolution, responding to issues following appropriate procedures, and identifying and escalating problems affecting multiple customers will be part of your daily tasks. You will ensure that each customer contact is handled in a manner consistent with the Refinitiv brand and values to maintain high levels of customer satisfaction and retention. Recognizing and raising recurring problems, suggesting process improvements, and accepting additional projects to enhance team performance will also be expected from you. To excel in this role, you should ideally have experience in a customer service or contact center environment, with prior exposure to the financial or IT industry being desirable. Knowledge of desktop offerings, comfortability with remote desktop fixes, understanding client needs, and a detail-oriented approach with strong problem-solving and analytical skills are essential. Being highly motivated, capable of meeting deadlines in a fast-paced environment, and possessing a strong customer service orientation are key attributes for success. Effective communication skills in English, both verbally and in writing, along with willingness to take on additional projects and flexibility with work hours, including rotational shifts, weekends, and holidays, are crucial for this role. Joining LSEG means being part of a leading global financial markets infrastructure and data provider with a culture based on values of Integrity, Partnership, Excellence, and Change. You will be part of a diverse workforce where individuality is valued, new ideas are encouraged, and sustainability is a commitment across the global business. Together, we aim to support sustainable economic growth and drive the transition to a net-zero economy, creating inclusive economic opportunities. In addition to a dynamic work environment, LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are ready to contribute to a collaborative and creative culture while making a difference in the financial ecosystem, LSEG is the place for you to grow and thrive.,

As a ServiceNow ITOM Expert, you will leverage your expertise in ServiceNow solution implementation, with a focus on hands-on development, design, and deployment within the ServiceNow platform. Your responsibilities will include scripting and custom application development using ServiceNow, ensuring a seamless integration of core functional areas such as Incident, Problem, Change, Catalog, and Configuration Management Database (CMDB). You will be expected to have experience in the ServiceNow platform, specifically in developing Business rules, Client Scripts, UI Actions, UI Macros, CMS Pages, Notification events, and Service Portal. Additionally, your proficiency in ServiceNow ITOM features such as Discovery and ServiceWatch will be crucial in optimizing IT operations and service delivery. Your role as a ServiceNow ITOM Expert will involve collaborating with cross-functional teams to drive innovation, enhance operational efficiency, and deliver high-quality solutions that align with business objectives. By leveraging your in-depth knowledge and technical skills in ServiceNow, you will play a key role in driving continuous improvement and ensuring the effective utilization of IT resources.,

You will be responsible for overseeing various aspects related to IT Security, IT Infrastructure, IT Audit and Compliance, as well as IT Operations and Support in the company. Your primary tasks will involve evaluating the IT Infrastructure, collaborating with different departments to assess risks related to Data, Information Security, and Cyber Security, and implementing appropriate software and hardware solutions to mitigate these risks effectively. Additionally, you will need to develop and enhance the IT Infrastructure Roadmap and Solutions, implement Disaster Recovery plans to ensure Business Continuity, and manage the successful execution of large-scale IT projects. Working closely with partners and vendors, you will ensure the implementation of cost-effective and cutting-edge IT Infrastructure solutions in line with industry standards. Furthermore, you will be required to understand and comply with internal and external audit requirements, ensuring that the company is well-prepared to pass all audits successfully. This includes coordinating with various departments to facilitate audit processes and presenting monthly reports on the company's audit readiness to the management. In terms of IT Operations and Support, your role will involve managing day-to-day IT operations, monitoring service performance, and implementing initiatives for process improvements and automation. You will also be responsible for overseeing Incident, Problem, and Change Management processes, ensuring high availability, scalability, and reliability of IT systems. To be successful in this role, you should hold a B.Tech/B.E. degree from a tier 1 college, have a minimum of 7-10 years of relevant experience, including at least 3 years in a similar role in an Indian-listed company. Possessing certifications such as Certified Information Systems Security Professional (CISSP) and CCNP will be beneficial. Your track record should demonstrate a history of ensuring IT audit closure without any non-conformity.,

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e. g. system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities e. g. error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod e. g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance Requirements Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analyst skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres

We are currently seeking an experienced professional to join our team in the role of senior consultant specialist In this role, you will Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment Influence and champion new ideas and methods Great communication - convey your thoughts, ideas and opinions clearly and concisely face-to-face or virtually to all levels up and down stream Understanding of AEM concepts, AEM 6. 5 and above Understanding of DevOps and Infrastructure as a Code concept and Terraform And equally important - you listen and reflect back what others communicate to you Regularly demonstrate these qualities - drive, motivation, determination, dedication, resiliency, honesty and enthusiasm skills Excellent organizational and presentation skills Ability to communicate with non-technical people Requirements Working knowledge of one of Java, JavaScript/Node. js or Python scripting language Advance knowledge of AWS Cloud and AWS Services like VPC, CloudFront, CloudWatch, Lambda, S3 etc or any other cloud environment Experience with agile development tools like GIT, Visual Code, IntelliJ, Confluent and JIRA Experienced in full automation and configuration management desirable Knowledge on incident and problem management Understanding and working experience with CI/CD and available tools i. e. usage of Jenkins, Sonar, maven etc Working experience in an agile environment Strong ability to quickly learn new skills and tools Ability to troubleshoot production issues in timely manner Be a clear communicator, document your work, share your ideas Review and be reviewed by your peers Experience deploying to production

Job Title: Problem Manager Corporate Title: AVP Location: Pune, India Role Description You will be joining DBs Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation. Your key responsibilities Manage the full lifecycle of the problem management process, leading root cause analysis activities to successfully identify root causes of problems Provide executive summaries of PM findings to be used for regulatory reporting Identify trends, patterns and recurring issues using data analysis tool and incident reports Develop and implement proactive problem management initiatives to prevent future incidents Work closely with incident, change and configuration management team to ensure alignment Ensure that the correct SMEs are assigned tasks, that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue Review the effectiveness of implemented solutions to confirm issue resolution and process improvements Create comprehensive, technical problem reports, as the basis for your investigation Ensure that you are complying with the working instructions and the Key Operating Procedures for the problem management process Ensure compliance with internal SLAs, KPIs and audit requirement Your skills and experience Problem Management Experience required (5+ years) ITIL experience preferred Strong analytical and problem-solving skills Good understanding of infrastructure and application technologies Clear communication skills (both written and verbal) Ability to work in a complex technical environment at the application and infrastructure level Working knowledge of Service Now Ability to work under pressure and manage multiple priorities Training and development help you excel in your career.

Role Description You will be joining DBs Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation. Your key responsibilities Manage the full lifecycle of the problem management process, leading root cause analysis activities to successfully identify root causes of problems Provide executive summaries of PM findings to be used for regulatory reporting Identify trends, patterns and recurring issues using data analysis tool and incident reports Develop and implement proactive problem management initiatives to prevent future incidents Work closely with incident, change and configuration management team to ensure alignment Ensure that the correct SMEs are assigned tasks, that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue Review the effectiveness of implemented solutions to confirm issue resolution and process improvements Create comprehensive, technical problem reports, as the basis for your investigation Ensure that you are complying with the working instructions and the Key Operating Procedures for the problem management process Ensure compliance with internal SLAs, KPIs and audit requirement Your skills and experience Problem Management Experience required (5+ years) ITIL experience preferred Strong analytical and problem-solving skills Good understanding of infrastructure and application technologies Clear communication skills (both written and verbal) Ability to work in a complex technical environment at the application and infrastructure level Working knowledge of Service Now Ability to work under pressure and manage multiple priorities

Key Responsibilities: Define and communicate clear SLAs for incident management Review classification and priority levels of incidents including escalation process and thresholds (e-g , 80% of SLA breached) and responsibilities Review and update Major Incident Management process Lead major incident response with clear communication and timely coordination Facilitate incident bridges and coordinate multiple support teams Ensure incidents are resolved within agreed SLA timeframes Communicate incident status to stakeholders and senior management Conduct post-incident reviews and drive improvement actions Maintain incident management processes and procedures Identify trends and patterns in incidents to prevent recurrence Coordinate the teams to address underlying root causes Maintain incident documentation and knowledge base

Elevate your career with Thomson Reuters and join our purpose to inform the way forward! Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day. The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. Hybrid Working Mode: 2-3 days mandatory Work from office in every week. Shift Timings: 06:30 PM to 03:30 AM IST or 07:30 PM to 04:30 AM IST , the candidate should be comfortable working in different shifts. Experience Required: 1-3 years of relevant work experience About the Role: Analyzes customer problems of low complexity Assesses scope of impact Mitigates customer impact of issues and executes work arounds Implements problem resolution as identified in documented solutions Engages others as appropriate and escalates as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications Conducts root cause analysis and correlation of other system and/or application problems of low complexity Works on smaller, minimally complex projects/issues that require a singular area of expertise. Participates in project planning sessions with team members. Manages multiple and sometimes competing priorities with guidance. Aids the preparation of status updates for customer problems or projects. Regularly communicates and shares knowledge with the rest of the team. Performs actions aligned with defined standards. The following are required for some positions but not all: Makes general or site-specific modifications update system documentation, manipulate data and defines enhancements.* Provides input for technical plans and solutions. About You: Support experience with an emphasis on providing excellent service in a customer care role. The incumbent should be proficient in SQL and have understanding of Database Administration. Superior analytical, problem solving and troubleshooting skills Exceptional attitude towards customer service Ability to work independently and in a team environment Excellent verbal and written communication skills Awareness of programming concepts and database usage Familiarity with Internet-based applications Capable of multi-tasking in a fast-paced environment. Technology Used: Web-based software platforms SQL Microsoft suite

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools

Develop ITOM modules in ServiceNow Architect scalable ITOM solutions Integrate with monitoring and cloud tools