6997 Problem Management Jobs - Page 30

Job Purpose This position is open with bajaj finance ltdCulture Anchor:Think like an Entrepreneur - Encourages new ideas, helps teams improve, and supports them in taking up challengesPractice Emotional Intelligence - Listens to others, stays calm under pressure, and treats everyone with respect. Transform Continuously - Explores opportunities and encourages teams to improve processes and systems for better delivery. Recognize & Reward Success - Recognizes hard work, supports talent growth, and ensures fair rewards and development. Duties and Responsibilities To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or reg...

Position Purpose This position is for Site reliability Engineer within Client Engagement and Protection APS team. The primary purpose is to be accountable for all core engineering / transformation activities of ISPL Transversal CEP APS Responsibilities Direct Responsibilities Automate away toil using a combination of scripting, tooling, and process improvements Drive transformation strategies involving infrastructure hygiene / end of life Implementing new technologies or processes to improve efficiency and reduce costs eg:- CI/CD implementation Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime Investigating any service disrupt...

Position Purpose The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience. Within the division, the domain Control Tower Process & Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production. This domain includes the following teams: Solvium solution (CritSit) Prodtracker Dashboards Operational Dashboards with Tableau Software Change Management Problem Management Availability Manag...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within All BNPP Production Major incidents. The individual should have good understanding of process and BNPP Group ecosystem like CIB, PF, Cardif.. etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

We are looking immediate for #SAP ABAP_Contract_Pan India. #Skills: SAP ABAP #Notice Period: Immediate #Employment Type: Contract #Job Description:- JD for ABAP Design develop and unit test solutions in SAP SD/ SCM/ GTS ABAP module. This includes complete RICEFW development and with SAP NetWeaver technologies Experience with SAP modules such as FI/CO, MM, SD, and/or PP (at least 2) Knowledge of SAP Fiori, HANA, and/or SAPUI5 and work experience in Agile Projects is a plus Follow development and code review guidelines as well as adhere to defined best practices. Attend Sunday Quiet Time calls to facilitate and confirm successful movement of their own/team transports Work through complex SAP p...

We have a requirement on Office 365 with Sharepointfor one of our clients for contract to Hire role. job Details: skills: Office 365 Sharepoint Job type: Contract to Hire Pay roll company: IDESLABS Work Model: Hybrid Job Description: This is for O365 workplace services and sharepoint WPS. Generic JD applied O365 User Migration Sharepoint WPS Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, ...

IT Operations Engineer managing incidents, problems, and service requests in ServiceNow. Handles shift operations, vendor coordination, SLA compliance, and VIP support. Ensures timely issue resolution, reporting, and adherence to ITSM standards

Project Overview: Provide Support, Maintenance, and Enhancement Services for a customized Oracle CPQ implementation Role Scope Deliverables: Routine Support Provide support for application production environment, resolving issues, and taking preventive and corrective steps in accordance with SLAs. Provide Incident and/or problem management for software or configuration defects. Provide configuration management for modifications required to correct defects/problems. with delivered/implemented functionality. Update tickets with proposed solution. Provide Unit Testing for incidents and service requests as required, prior to handing off to PPD to User Acceptance Testing. Collaborate with interna...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities Upgrade of MSBI platform Interactions with Microsoft support Incident / problem management with ServiceNow Liveplay management Coordination with Infrastructure teams (Sy...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Location - Chandigarh,Dad...

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining t...

About the role: In this opportunity as Senior Application Support Analyst - Informatica ,you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycl...

Job Details: Skill: SRE Support Manager Experience: 3+ Years Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: BI Tools or Data Acceleration/Data Processing deployment and administration Any previous experience of administering In memory columnar databases like Exasol, Greenplum, Vertica, Snowflake Strong analytical and problem-solving skills Ability to communicate orally and in writing in a clear and straightforward manner with a broad range of technical and non-technical users and stakeholders Proactive and focused on results and success; conveys a sense of urgency and drives issues to closure Should be a team player and leader, flexible, hardworking, ...

We have immediate opening for SMG Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mor...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems. This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will al...

We are looking for a highly skilled and experienced Product Specialist to join our team in India. The ideal candidate will have 2-5 years of experience in customer support and success, with a strong background in the Hotels & Restaurants industry. Roles and Responsibility Provide exceptional customer support and ensure customer satisfaction through effective communication. Develop and implement strategies to drive business growth and increase revenue. Collaborate with cross-functional teams to identify and prioritize product requirements. Analyze customer feedback and market trends to inform product development decisions. Create and maintain documentation of product knowledge and user guides...

Role: ITSM Director Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: US Shift, (should be ready to work in 24 x 7 Flexible Shift) Position Overview: We are seeking a strategic and experienced ITSM Director to lead our IT Service Management (ITSM) function. The ITSM Director will be responsible for defining and implementing ITSM strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. Key Responsibilities: Develop and execute ITSM strategies...

Responsibilities Direct Responsibilities Act as first line of contact for end users to register their queries and concerns and provide Level1 and Level2 functional and technical resolutions. Coordinate with Level3, Infra or ADM Teams as applicable for quicker resolution of issues/incidents whilst ensuring the timely communications to end users. Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures. Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases w...

Position Purpose Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks ar...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Compliance Manager JOB PURPOSE The Compliance Manager is responsible for setting up the right structure and governance to ensure that TaskUs comply with its clients contractual requirements. This will include the strategy and implementation by driving key qualitative, performance initiatives through the consolidation and development of comprehensive Audit and Compliance Services for all compliance and improvement activities within one of TaskUss top strategic accounts to effectively impact customer results favorably. This role will lead and manage the strategy and performance of the Audit and Compliance segment of our strategic account team, ensuring the successful delivery of audit and comp...