1227 Problem Management Jobs - Page 30

Job Responsibilities: Provide technical support to customers and internal teams for data integration and visualization platforms, with a primary focus on Informatica (BDM & PowerCenter) and IDMC . Secondary skills: DBT, Airflow. Investigate and troubleshoot software issues reported by users; perform root cause analysis and implement effective, sustainable solutions. Collaborate with development and QA teams to test, validate, and deploy software fixes and enhancements. Debug application code to resolve issues or provide interim workarounds when necessary. Document resolutions, known issues, and workarounds in Standard Operating Procedures (SOPs) and the Known Error Database (KEDB). Participate in problem management by analyzing recurring incidents and identifying long-term solutions. Contribute to and participate in on-call rotations to address critical support issues outside of standard business hours. Proactively identify opportunities for improving application performance, reliability, and user experience. Informatica Bdm, Idmc, Power Center

We are seeking an SAP SDI Cloud Foundry Consultant with minimum of 12 to 15 years of experience in SAP S4 HANA OTC/GTS/RTC Function including a full cycle implementation on S/4 HANA & ECC. Requirements: Minimum of 10 years designing and configuring SAP S4 HANA /GTS module. Extensive experience in configuration / customization / Integration / techno-functionality of OTC/GTS areas. Expert on Organizational structure, Master Data setup and integration with other modules - QM/MM/PP/FI-CO/SD. Knowledge about the development lifecycle for ABAP, BW or Fiori developments not limited to RICEFs. Aware of Building the Functional Specification and Testing process for an Implementation. Upgrade or Migration projects. Has experience on AMS projects and is aware of the Service processes of AMS Incident, Service Request, Problem Management. Leading customer workshops for the SAP OTC- GTS-MM implementation - Fit Gap Sessions & realization and support assignments. Worked for Global Customers across different industries. Must be able to translate client business needs to technical business requirements. Collaborates with client for troubleshooting: investigate, analyse, and solve SAP problems. Provide consulting services on both new implementations & existing SAP deployments. Supports Pre-Sales activities, Support Solution build activities, support in strategizing S/4 HANA adoption for all users. SAP Certified consultant SAP S/4 HANA OTC preferably. #LI-Remote #LI-MK2

" Overall 12+ years of exp and 3+ years in project/program management Resource demand/fulfillment management Resource management for both support and project Resource onboarding Liaison with client PMO Resource data management/Invoicing management Reporting ITIL (Incident, Problem management) "

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role, you will: Provide 24x7 production support for GCP based application, using technologies like BigQuery, GCS, workflows. Experience in working with Operations, Development and Test Engineers to ensure operational issues (performance, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Responsible for incident and problem management to ensure service availability and resilience. Responsible to oversee IT Controls (e. g. SDLC, DEPL, CHNG etc) and various metrics to track service resilience. Responsible to provide evidence and support internal/external audit reviews from time to time. Responsible for delivering ITSO book of work. Flexible to work in shifts and provide on-call support. Requirements To be successful in this role, you should meet the following requirements: Ind-depth knowledge on GCP BigQuery, Shell scripting, SQL scripts, any batch scheduling Tool such as Control M. Experience in supporting batch process and high volume data intensive applications. Having experience in supporting Regulatory Reporting application is added advantage. Good understanding of Risk and Compliance requirement. Knowledge of Production Support processes and procedures (Change, Incident, Problem & Service management). Knowledge of patching and vulnerability management practices. Strong understanding of Linux & Windows platforms with hands-on experience in solving App/Infra issues Basic understanding of DevOps operating model and tools such as Jenkins/Ansible/Github. Understanding of production monitoring tool such as (e. g. AppDynamics/Grafana/Splunk) Work independently to analyse and resolve production problems and work with global team across time zones to resolve them. Knowledge of Agile delivery processes and Devops practices Knowledge of CICD pipeline & Devops tooling is an added advantage. Previous experience within Investment Banking and GCP cloud-based systems would be an advantage. Experience on DevOps and Agile Methodologies. Must familiar with using DevOps tools GitHub, JIRA, Confluence, Jenkins, Ansible Must have good communication skills (both speaking and writing) and working experience on interacting with distributed teams. Must have problem solving skills, can-do attitude You ll achieve more when you join HSBC. .

Krazy Mantra Group of Companies is looking for Production Support Service Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Krazy Mantra Group of Companies is looking for FIS Quantum/Echos Production Support Service Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt.

locationsMumbai - Hiranandaniposted onPosted Yesterday time left to applyEnd DateJune 5, 2025 (5 days left to apply) job requisition idR_303519 Company: Mercer Description: WeareseekingatalentedindividualtojoinourSalesenablement.ThisrolewillbebasedinMumbai.Thisisahybridrolethathasarequirementofworkingatleastthreedaysaweekintheoffice. LeadSpecialist-ContentManagement Wewillcountonyouto Deliverbidsend-to-end,drivethebidstrategyandmanagecommunicationwithallrelevantstakeholders.Theincumbentwillbeacollaborator,agreatcommunicatorwhowillworkwithsalesleaders,consultants,andbidteamstoaidrevenuegenerationforthebusiness.Youwillhelpdefineandshapeourresponses,resultinginimpactfulandhigh-qualitycontenttocommunicatewinningdifferentiators.Youwillalsocollaboratewithbusinessonstrategicsalesinitiativesaswellasworkingonoperationalimprovementstobenefitthebidmanagementfunction. Thecandidateisexpectedtodemonstrateexperienceinmanagingbidsindependently,preferablyforinternationalstakeholders,deliveringhighvaluebidsanddemonstratingastrongunderstandingofthebidlifecycle.Thecandidateisalsoexpectedtounderstandculturalsensitivitiesandbusinessneedsoftheoperatingcompaniestodeliverhighqualitybids.Youwillberequiredto Buildknowledgeandunderstandingof:theWealthbusiness,serviceofferingsandstrategic priorities DevelopcompetenceandfamiliaritywiththeMercerbidmanagementmethodology EnsureProjectmanagementofRFI/RFPsubmissionsandotherclient/prospectPitchmaterials-developinganddrivingprojecttimelines,coordinatingwithinternal/externalstakeholdersandfacilitatingmeetings ReviewRFPsandotherclientmaterialtogaincompleteunderstandingofclientrequirements Assembleabidteamwiththerelevantknowledgeandskillstoprepareawinningbid Managevirtualbidteamsandinputsfromavarietyofstakeholders,ensuringtheyarefullybriefedandunderstandtheclientbidrequirements/keydeliverablesanddevelopawinplanforeachopportunity Liaisewithkeymembersoftheprojectteamtoobtaintheinformationrequiredtocompilethebidtodevelopunique,compellingclientvaluepropositionsandproposalmessagingasperinputsfromsalesanddeliveryteamsagainstagreedtimelines Assessandaddressthetechnicalandcommercialrisksrelatingtothebids Workcloselywiththepursuitteamtoresolveopenitemsduringtheproposalandpitchpresentationdevelopmentprocess Facilitatestrategydiscussionwiththepursuitteamtoidentifyclient-centeredvaluepropositionsandsupportingMercerdifferentiators Gatherandorganizeinformationandstaffresourcesnecessarytoformulatewinningexecutivesummariesthatspeakto"whyus",andnotthecompetition EnsurethattheresponsereflectstheagreedWinStrategywithclearmessagingandplayanactiveroleindevelopingkeyaspectsoftheresponse,includingtheExecutiveSummary WorkcloselywithgraphicdesignerstocreateoptimalvisualsandgraphicsinaccordancewithMercerbrandguidelinesthatsupportmessaging,includingcoverdesignsandothergraphicsandillustrations Holdmasterdraftsofproposalsandpresentations,incorporatingeditsandchangesandsendingoutreviseddraftstothepursuitteam Performfinalreviewsofproposalsandpitchpresentationdraftsalongwiththesalesteams Assistwiththedevelopmentoftemplates,improvedsystemsandprocessesformeasuringbidsuccess Carryoutcontentmanagementactivities,includingcollectingandupdatingcontentforproposaldatabaseandextractingbestpracticecontent Whatyouneedtohave Postgraduate/GraduateinScience,Technology,EngineeringorMathematicswouldbepreferred.Otherpostgraduatedegreesmayalsobeconsidered. 6-8yearsofexperienceinapre-sales/bidmanagementenvironment Experienceofworkingasapartofbidteamsinaprofessionalservicesenvironment. Verystrongwrittenandverbalcommunicationrequired ProficientinMicrosoftWord,PowerPointandExcel Exceptionalcustomerservicefocus Advancedbusinesswritingabilitywithoutstandinggrammarandproofreading/editingskills Whatmakesyoustandout Experienceonsaleslifecycleandcontent/proposalmanagementtoolslikeSalesforce,Qvidian,SharePointetc.wouldbepreferred. Demonstratedunderstandingoffinancialmarketsispreferred Experienceofdirectlydealingwithseniorinternalstakeholderspreferred Stronganalyticalandproblem-solvingskills CFAlevel1orsimilarispreferred Whyjoinourteam Wehelpyoubeyourbestthroughprofessionaldevelopmentopportunities,interestingworkandsupportiveleaders. Wefosteravibrantandinclusiveculturewhereyoucanworkwithtalentedcolleaguestocreatenewsolutionsandhaveimpactforcolleagues,clientsandcommunities. Ourscaleenablesustoprovidearangeofcareeropportunities,aswellasbenefitsandrewardstoenhanceyourwell-being. Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

The Impact you will have in this role: The WDS governance team defines operational frameworks along with continual improvement related to environmental sustainability, facility resilience, and WDS technology systems. The role will support DTCCs energy/ environmental framework oversight & maintain WDS technology system day to day cybersecurity. Your Primary Responsibilities: Maintain and Update WDS network device assets inventory for audit every year. Remediate cybersecurity vulnerabilities identified on any WDS devices. Maintain complete WDS IT assets lifecycle management for all devices Report findings, remediation steps, & remediation schedule for the firmware and software upgrade. Prepare and update technical procedures, standards & network technical documents Coordinate with IT network for requirements with internal teams and management Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately Facilitate user access for in scope servers & devices. Comply with DTCC incident, change and problem management requirement , Validate WDS network connected devices are in compliance with DTCC IT governance, Provide bi-weekly reporting showing status of WDS network connected devices Provide enterprise support to WDS quality management framework including continual improvement Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Qualifications: Minimum of 4+ years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: 3- 4 years of experience in IT networking domain Knowledge on asset inventory of servers, workstations, software licenses, network connected devices, and BMS network connected devices Process experience in SNOW application or other IT ticketing system Preferred if any experience in cyber security scanners and reporting tools Good communication skills to interact with global teams Day shift at IST and support EST (morning hours) meetings based on requirement Willing to learn new system processes or certification.

Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. The ideal candidate should possess a solid understanding and hands on experience with Linux environment, good understanding of networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment. In this role, you will perform daily system operations tasks to verify system integrity and availability, daily software updates across multiple customer base, responding to customer service requests, system upgrades and resource optimization, security implementations, RCA and Problem Management. You will implement monitoring for servers and systems and respond to alarms to prevent or resolve impacts to production systems. You will manage change and project activities while communicating with impacted stakeholders. About the Team: The Millennium Production Engineering team is a distributed team across multiple time zones leads and maintains the day-to-day operations, stability and availability of the products that fall under the product groups umbrella, focused on creating an ecosystem of service OCI, Technology and Healthcare solutions that are used by thousands of Oracle Healthcare customers across globe. We are tackling some of today s biggest challenges in the global health care industry and help drive the effort in the future state of our products as we begin to migrate them over to OCI platforms. We strive to build and orchestrate automation, tooling, and centralized solutions to enable our consuming engineer to focus on their specific problems instead of the nuances of the platform and repetitive tasks. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes

Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

As a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling. Clear and effective communication both verbal and written with clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue. You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders. Proficiency in SQL is required. Career Level: IC3 Basic Qualifications: Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related field Minimum of 6 years of relevant experience Preferred Qualifications: 6+ years of experience in application support, client/customer support, incident management, problem management, and change management Strong knowledge of SQL The candidate should ideally have experience with Millennium, though it is not mandatory. Willingness to work the 5:30 PM - 2:30 AM IST shift Excellent interpersonal skills and the ability to communicate effectively with global teams. Flexibility to work in different shifts and provide on-call support as needed. We welcome and encourage candidates from all backgrounds to apply.

Job Summary We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements - NetApp Storage Expertise : Deploying, administering, troubleshooting, upgrading, and managing NetApp Storage using tools like ActiveIQ Unified Manager. - Advanced NetApp Concepts : Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening. - Additional NetApp Technologies : Experience with Storage grid, E-Series, SolidFire, HCI. - Scripting Skills : Basic PowerShell/Python scripting. - Infrastructure Knowledge : Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault). - Storage Protocols : Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel. - ITIL Methodologies : Change, incident, problem, configuration management; ITIL Fundamentals certification desired. - Communication Documentation : Strong customer communication, documentation skills, and stakeholder relationship management. Education - Typically requires a minimum of 4 years of related experience with a bachelor s degree. - Alternatively, 3 years of experience with a master s degree. - A PhD with relevant professional experience is also acceptable. - Equivalent combination of professional education/training and applicable work experience may be considered.

Your Title: Cloud Services Support Analyst Job Location : Chennai Our Department: Transportation - Cloud Services What You Will Do The Cloud Services Support Analyst will report to the Manager of Cloud Support, and will be a critical member of the companys cloud technical support team. Primary interaction will be between the users, customers, systems administrators and other systems engineers and administrators to provide effective technical services to our customers. As part of a strong technical IT customer support team function, the ideal candidate uses their technical and business skills to detect, investigate and resolve software and hardware problems experienced by the customer and attempts to resolve and appropriately route for expedited resolution. Provide Technical Support: Communication with customers via telephone and email to gather information, troubleshoot and provide suitable resolutions to technical issues. (This role will require some telephone communication to customers) Respond to, evaluate, and prioritize incoming phone, voicemail, and email requests from users experiencing cloud service issues. Guide users through troubleshooting procedures to collect relevant details and identify the root cause of the problem. Troubleshoot and resolve technical issues, escalating complex problems to senior team members or system administrators as needed. System Monitoring Issue Escalation: Actively monitor the case management system for tasks, system alerts, and customer reported issues, prioritize and successfully resolve these cases and document and communicate the steps that led to resolution. Escalate unresolved issues within the support queue to ensure timely remediation. Incident Documentation Tracking: Log, track, and update all support requests in the problem management database, maintaining accurate records of reported issues and resolutions. Collaboration Professionalism: Serve as a professional point of contact for internal users and cross-functional teams, ensuring a positive support experience. Determine whether an issue is related to software, hardware, or network components and route or resolve it based on team best practices. Availability On-Call Support: TTE Cloud Services operates 24/7/365 while this role follows standard business hours, occasional support outside of regular hours may be required. Participate in the on-call rotation to provide after-hours support as needed. 70% Troubleshooting and ticket resolution 20% Documentation, Projects Other Duties as assigned 10% Professional Growth (Personal and Career) What Skills Experience You Should Bring Associate degree or equivalent professional experience required. 2+ years of experience in an end-user support role. Strong proficiency with Microsoft Windows desktop and server operating systems. Experience supporting and administering Windows OS components, including: Disk management CPU RAM optimization Permissions management Active Directory administration Familiarity with Microsoft Azure administration, including OS components, security, and Active Directory. (Azure certifications are a plus.) Working knowledge of LAN networking concepts (TCP/IP, DNS, DHCP, etc.). Experience with desktop environment management, including: Antivirus solutions Software distribution Web browser support Hardware/software inventory Working knowledge of Google Suite applications and other typical business applications. Experience with troubleshooting methodologies and tools for diagnosing technical issues. Strong plus: Experience troubleshooting Citrix Receiver and/or Workspace applications. Problem-Solving Critical Thinking: Ability to diagnose and resolve technical issues related to enterprise software, hardware, networks, and third-party applications. Strong plus: Troubleshooting skills in Microsoft SQL, Visual Basic 6, .NET, and relational databases. Aptitude for designing and coding scripts and automations to enhance support efficiency. Ability to analyze and resolve connectivity and system faults affecting end-users. Communication Customer Support: Excellent verbal and written communication skills with the ability to explain technical concepts to users of varying skill levels. You will be required to call customers. Ability to guide users through troubleshooting steps, identify operational errors, and provide clear resolutions. Experience working in a team-oriented environment, collaborating with cross-functional teams and escalating issues when necessary. Ability to interact professionally with end-users, IT managers, and executives. Time Management Professional Development: Strong organizational skills to manage multiple requests with varying levels of priority and criticality. Self-motivated with a desire to continuously learn and stay up to date with emerging technologies. About Our Transportation Division Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations. Trimble s Inclusiveness Commitment We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Terraform, Jenkins, Artifactory, ELK stack for monitoring, GCP cloud aware, Kubernetes, Anthos, GCP Administration Job Summary We are seeking an experienced Infra Ops Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. This role requires domain experience in Commercial Lending. The work model is hybrid with rotational shifts. Travel is not required. Responsibilities Lead the implementation and management of Anthos and Kubernetes environments to ensure high availability and scalability. Oversee the deployment and maintenance of GCP infrastructure to support business applications. Provide expertise in ELK Stack for monitoring logging and analysis of system performance. Manage Artifactory repositories to ensure efficient storage and retrieval of artifacts. Utilize Jenkins for continuous integration and continuous deployment (CI/CD) pipelines to streamline development processes. Implement and manage Terraform scripts for infrastructure as code (IaC) to automate provisioning and management of cloud resources. Collaborate with development and operations teams to ensure seamless integration and delivery of applications. Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure. Develop and maintain documentation for infrastructure configurations processes and procedures. Ensure compliance with security policies and best practices in all aspects of infrastructure management. Provide support for commercial lending applications ensuring high availability and performance. Participate in rotational shifts to provide 24/7 support for critical infrastructure. Contribute to the continuous improvement of infrastructure operations to enhance efficiency and reliability. Qualifications Possess strong technical skills in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. Have a solid understanding of commercial lending domain and its specific infrastructure requirements. Demonstrate experience in managing hybrid work environments and rotational shifts. Exhibit excellent problem-solving skills and the ability to troubleshoot complex infrastructure issues. Show proficiency in scripting and automation to streamline infrastructure management tasks. Have strong communication skills to collaborate effectively with cross-functional teams.

Support Engineer Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP DNS Experience in GPOs in AD - implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact confirm priority. Ensure technical functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily / weekly / monthly / quarterly / yearly "housekeeping" activities. Use monitoring tools setup by Engineers Service Owners, handle alerts communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Job Title: ServiceNow ITOM Architect Location: Hybrid onsite/offshore [ Perth, Australia, India] Job Type: Contract Job Overview: We are seeking an experienced architect to lead the implementation of Full stack Observability utilizing ServiceNow ITOM (IT Operations Management) for enhanced monitoring, visibility, and automation across the IT apps and infra. The ideal candidate will have a strong background in observability, IT operations, and ServiceNow ITOM modules, including Discovery, Event Management, and Operational Intelligence . Key Responsibilities: ServiceNow ITOM Implementation: Design, configure, and implement ServiceNow ITOM solutions for full-stack observability, including Discovery, Service Mapping, Event Management, and AIOps . Integrate ServiceNow ITOM with existing monitoring tools ( Splunk, Datadog, Prometheus, New Relic, Dynatrace ) to centralize event correlation and root cause analysis. Automate IT operations workflows using ServiceNow Orchestration and AI-driven insights . Observability Strategy Optimization: Define and implement best practices for real-time monitoring, event correlation, and incident response . Develop dashboards, reports, and KPIs to track system health, performance, and availability. Ensure CMDB (Configuration Management Database) accuracy to support automated service mapping and dependency tracking. Integration Automation: Work with DevOps, Cloud, and IT teams to integrate ServiceNow ITOM with hybrid and multi-cloud environments (AWS, Azure, GCP) . Implement automation for self-healing IT operations and proactive issue resolution. Enhance ITSM (ServiceNow IT Service Management) workflows by integrating observability insights. Incident Problem Management: Set up alerting and event correlation rules to reduce noise and improve incident detection. Support root cause analysis and proactive problem resolution using Operational Intelligence Predictive AIOps . Required Skills Qualifications: Experience: 4-7 years of experience in IT operations, Observability, ServiceNow ITOM implementation . Hands-on experience with ServiceNow Discovery, Event Management, and Service Mapping . Strong understanding of ITIL practices and IT operations workflows. Technical Skills: Proficiency in ServiceNow ITOM, CMDB, and automation workflows . Experience integrating monitoring tools (Splunk, New Relic, Datadog, Prometheus, etc.) with ServiceNow. Knowledge of APIs, scripting (JavaScript, Python, PowerShell), and automation frameworks . Familiarity with cloud observability tools for AWS, Azure, and GCP. Soft Skills: Strong problem-solving skills with a focus on proactive IT operations . Excellent communication and stakeholder management skills . Ability to work in cross-functional teams with IT, DevOps, and business units. Certifications Required: ServiceNow CIS-SM, CIS-Discovery, CIS-EM ITIL v4 Foundation Certification (Preferred) Certifications in Splunk, New Relic, AWS/Azure/GCP Observability Tools (Preferred)

0px> In one sentence Provide excellent employee experience and measurable business value by effectively managing the lifecycle of Amdocs IT assets and continuously improving the overall asset management program. All you need is... Critical Experiences 2-5 years experience with ITAM best practice methodologies, managing inventories and utilizing asset management discovery systems. 2-3+ years experience with advanced Excel features, SQL/Oracle database queries, analyzing complex tabular data reports preferred. 1-3+ years familiarity with computer, server, storage and network configuration and components preferred. 1-3+ years experience with IT procurement, IT finance, contract management and/or computer related field a plus. Credentials Bachelor s Degree. IT, ITIL and/or ITAM related certifications through recognized organization such as IBSMA, SIIA, IAITAM, or BSA preferred. Core Competencies Builds Valuable Customer Relationships. Teaming Across Boundaries. Interacts with Respect. Displays Confidence and Curiosity. Demonstrates Excellence and Professionalism. What will your job look like Manage, control and protect IT hardware, software and contract assets throughout all stages of its lifecycle. Support related management processes (capacity, change, documentation, vendor, compliance problem management) as well as education and communication of ITAM policy. Proactively take actions to improve customer experience, reduce risk, achieve savings and mature the ITAM program. Ensure all required information is documented into the ITAM repository and kept up-to-date, accurate, and auditable. Explore opportunities for utilizing unused\used hardware assets or software licenses to achieve full efficiency. Review purchase orders before issuance to vendor to ensure alignment with asset management requirements. Responsible for contract management including documentation, renewal processing and association with related assets. Promptly provide all related ITAM information as needed to assist with making informed decisions based on realistic expectations. Perform migration, training implementation of asset management processes for mergers acquisitions. Manage warehouse inventory, accurately identify and tag assets, perform receiving tasks, fulfill customer requests within SLA - (HW). Ensure proper retirement disposal of assets, conduct inventory counts and reconciliation - (HW). Validate, audit, manage and control SW in order to reduce non-compliance risk and reduce cost from over/under licensing. Understand contract/license terms and conditions, maintain SW portfolio, create SW compliance counters, monitor data source accuracy, create provide compliance reports. Why you will love this job: Be involved in conducting reviews of assigned organizational and functional activities This is an opportunity to work in a growing organization, with ever growing opportunities for personal growth You will be involved in planning auditing techniques! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Who are we

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help. You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Amazon Data Centre Engineering Operation ( DCEO ) team is seeking a strong technical expert in electrical/mechanical/control and firefighting system as a DCEO Facility Manager in India Infra operation team. Responsibilities of the Facility Manager for India region are to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall hands-on management of the Mechanical, Electrical (ME) and across ADSIPL s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and managing rotational shift. A Data Center Operations Manager holds a critical leadership position overseeing multiple availability zones, typically managing 2-4 data center locations and a team of at least six direct reports including shift engineers, technicians, and chief engineers. This role combines strategic facility management with hands-on technical oversight of critical infrastructure systems. The manager ensures optimal performance of essential systems including switchgear, generators, UPS systems, and cooling equipment while maintaining the highest standards of safety and reliability. They are responsible for both day-to-day operations and long-term strategic planning, including facility build-outs, efficiency improvements, and capacity management. The position requires strong leadership skills to manage remote teams, coordinate with IT managers and business leaders, and oversee vendor relationships. Financial acumen is essential for conducting analyses, managing assets, and contributing to business decisions. The ideal candidate must demonstrate excellent communication abilities, superior organizational skills, and a commitment to maintaining exceptional service standards while driving accountability and fostering a culture of continuous improvement. They should possess deep technical expertise in data center operations and best practices, combined with the ability to develop and execute strategic initiatives that align with organizational goals. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fuelled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The ideal candidate for this position should possess an engineering degree or equivalent qualification in Electrical or Mechanical engineering Track record of over 10 years managing large-scale technical services. A minimum of three years experience in building and leading high-performing technical teams is essential, demonstrating the ability to cultivate and maintain a positive team culture. The role demands someone with exceptional organizational abilities and meticulous attention to detail, coupled with good communication skills across all mediums. The candidate must have demonstrated success in managing complex projects from inception to completion, with proven experience in leading mission-critical operations or products. A distinguishing characteristic of the ideal candidate is their ability to maintain focus and deliver consistent results in a dynamic environment where competing priorities and distractions are common. This combination of technical expertise, leadership experience, and project management prowess is crucial for successfully navigating the challenges of this senior technical leadership position. A highly accomplished professional with a Masters degree/E- MBA or higher in electrical engineering, backed by over 12 years of extensive design experience in power generation and distribution systems. Demonstrates expertise in construction, operation, and maintenance of generation plants and substations, complemented by a solid foundation in mechanical equipment and system design principles. Proven track record in managing fast-track design/build projects and major facility upgrades, with particular emphasis on large-scale utility plant design. Known for maintaining exceptional quality standards. Consistently upholding high standards, demonstrating thorough attention to detail, and fostering open communication to facilitate successful collaboration with diverse stakeholders . Our inclusive culture empowers Amazonian to deliver the best results for our customers.