4444 Problem Management Jobs - Page 29

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Candidate will be part of Digital HR Transformation and Enablement projects under the W&O offering Support the practice by delivering quality technology-driven solutions based upon industry best practices to the client base Ensure quality delivery and all aspects of operational management. Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting Perform the relevant project management processes i.e., initiate, plan, execute, monitor and control and close, and the supporting processes e.g., scope, cost, time, issue, risk, resource, communication, stakeholder management Advise the team to deliver high quality deliverables to clients. These deliverables vary across RFP responses, assessment report-outs, HR strategy design, process flows, project plans, etc. Proactive participation in various process improvement initiatives and propose a to-be solution for the clients based on current as-is process and its corresponding limitations Conduct Change Impact analysis for the digital solutions or automations being proposed for various HR processes and prepare an action plan Your Profile Support the practice in RFP formulation for Technology-driven projects Flexible to work on Organisation Change Management projects and HR Strategy projects as per the project demand What youll love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Title: Oracle Integration Cloud (OIC) Support Analyst Job Type: Full-time Experience Required: 3 6 years in Oracle Integration Support or relevant role We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams. Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows). Investigate and resolve integration failures and performance issues. Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues. Analyze error logs, OIC flows, and REST/SOAP message payloads to pinpoint root causes. Handle incidents, service requests, and change requests related to OIC. Perform routine health checks, log analysis, and ensure smooth daily operations. Manage and update incident records in ITSM tools like ServiceNow or Topdesk. Develop documentation, including runbooks, troubleshooting guides, and FAQs. Collaborate with developers to deploy integration fixes and enhancements. Ensure compliance with SLAs and change management protocols. Required Skills: Strong hands-on experience with Oracle Integration Cloud (OIC). Understanding of integration patterns, OIC, REST/SOAP APIs, XSLT mappings, FTP, and file-based integrations. Experience with Oracle Fusion, Web Services, and Cloud Adapters (ERP, HCM, REST, SOAP, etc. ). Knowledge of Oracle Fusion Applications (ERP, HCM, SCM, etc. ). Ability to analyze and debug integration errors using logs and payloads. Familiarity with ITIL processes (Incident, Change, Problem Management). Strong problem-solving skills and attention to detail. Preferred Skills: Experience with Oracle Visual Builder, OCI, or Process Automation tools. Knowledge of monitoring tools (e. g. , OCI Monitoring, Log Analytics). Familiarity with Agile/Scrum methodologies. Certification in Oracle Integration Cloud or related technologies. Education: Bachelor s degree in computer science (B. Tech), Information Technology, or a related field. Oracle certifications (preferred but not mandatory). Soft Skills: Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Shift Timing : UK Shift ( 12:30 to 9:30 PM & 1:30 to 10:30 PM) Total Experience Expected: 04-06 years

Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B. E. / B. Tech. / BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc. ). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise Scheduler Service) and concurrent requests on a daily basis. Identify and resolve job failures, delays, or performance bottlenecks. Coordinate with functional and technical teams to troubleshoot job execution errors. Ensure critical jobs (month-end, period-close, integrations) complete successfully within SLA. Incident & Problem Management (ITIL) Log and track job failures as Incidents in ITSM tools. Perform root cause analysis (RCA) for recurring job failures. Raise Problem Records for systemic issues impacting business processes. Change & Release Support Support new job scheduling or modifications through Change Requests . Participate in release validations for newly introduced or updated ESS jobs. Document job schedules, dependencies, and approval workflows. Event & Alert Management Set up proactive monitoring alerts for high-priority jobs. Provide dashboards/reports on job status, performance, and SLA compliance. Escalate critical job failures to relevant support teams. Collaboration Work closely with Finance Business Users, DBA, and Integration teams. Liaise with Oracle Support (SR management) for unresolved job issues. Assist functional consultants during Month-End and Year-End closures with job monitoring. Required Skills & Experience Technical Skills Hands-on experience with Oracle Fusion ESS jobs monitoring (Finance modules preferred). Good understanding of job scheduling, dependencies, and log file analysis . Familiarity with Oracle BI Publisher reports, OTBI, FBDI uploads, and integrations . Knowledge of SQL and log troubleshooting (added advantage). Functional Knowledge Exposure to Oracle Fusion Finance modules : GL, AP, AR, FA, CM. Understanding of financial period-close processes and dependencies on scheduled jobs. ITIL/Service Management Knowledge of Incident, Problem, Change, and Event Management . Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc. ). Soft Skills Strong communication and coordination abilities. Analytical and proactive problem-solving skills. Ability to work in 24x7 support model / rotational shifts (if required) Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 04-06 years

Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B. E. / B. Tech. / BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc. ). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise Scheduler Service) and concurrent requests on a daily basis. Identify and resolve job failures, delays, or performance bottlenecks. Coordinate with functional and technical teams to troubleshoot job execution errors. Ensure critical jobs (month-end, period-close, integrations) complete successfully within SLA. Incident & Problem Management (ITIL) Log and track job failures as Incidents in ITSM tools. Perform root cause analysis (RCA) for recurring job failures. Raise Problem Records for systemic issues impacting business processes. Change & Release Support Support new job scheduling or modifications through Change Requests . Participate in release validations for newly introduced or updated ESS jobs. Document job schedules, dependencies, and approval workflows. Event & Alert Management Set up proactive monitoring alerts for high-priority jobs. Provide dashboards/reports on job status, performance, and SLA compliance. Escalate critical job failures to relevant support teams. Collaboration Work closely with Finance Business Users, DBA, and Integration teams. Liaise with Oracle Support (SR management) for unresolved job issues. Assist functional consultants during Month-End and Year-End closures with job monitoring. Required Skills & Experience Technical Skills Hands-on experience with Oracle Fusion ESS jobs monitoring (Finance modules preferred). Good understanding of job scheduling, dependencies, and log file analysis . Familiarity with Oracle BI Publisher reports, OTBI, FBDI uploads, and integrations . Knowledge of SQL and log troubleshooting (added advantage). Functional Knowledge Exposure to Oracle Fusion Finance modules : GL, AP, AR, FA, CM. Understanding of financial period-close processes and dependencies on scheduled jobs. ITIL/Service Management Knowledge of Incident, Problem, Change, and Event Management . Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc. ). Soft Skills Strong communication and coordination abilities. Analytical and proactive problem-solving skills. Ability to work in 24x7 support model / rotational shifts (if required) Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 04-06 years

High Level Job description Active Directory Engineer responsible for Active Directory L2 support for multiple customers with Global Footprint in a shared Delivery Model. The Engineer will be responsible for providing 24x7 rotational remote support from one of the Global Delivery Center based out of India. Experience At least 5-7 years of relevant industry experience in AD Operational outsourcing experience Global Customer remote management experience. Skills Team player: Ability and willingness to motivate and support others Excellent customer handling and presentation skills. Excellent spoken and written English proficiency Excellent Analytical, troubleshooting and Documentation skills. Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization. Willing to work on 24X7 rotational shifts MCSE certification is preferable. Technical Skills Windows 2008/2012 Active Directory working knowledge Perform AD server configuration according to installation check list Deployment of MS security hotfixes Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower level domain structure. Managing schema updates Management of Active Directory domain controller FSMO roles Managing of Group policy objects (GPO) Managing File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Managing TS license service on Active Directory domain controllers Create or remove Trust relationships Configure and manage the Directory Replication service Good TO Know AD Disaster recovery Knowledge Ensure the overall security of the Active Directory domain. Conducting root cause analysis Perform Problem Management Scripting knowledge /experience in VB Script, Powershell. Knowledge on ADAM / PKI and Quest Recovery tools will be added advantage ADFS \ AAD Exposure AZURE AD

Roles & Responsibilities Lead and Architect providing L2/L3 support on Saviynt based IAM applications Involves various change requests with respect to multiple applications which are already integrated with Saviynt Security Manager Involves connector configuration in Saviynt for the consumption of REST services provided by third party applications Involves resolving issue with respect to SoD, Analytics, Workflows, Notifications, Roles, Reports, Performance, Rules and ARS modules of Saviynt Involves doing unit and basic integration testing for identity and account lifecycles Perform application onboarding support to Saviynt IGA Participate in audit and regulatory processes and share relevant artefacts related to applications on board. Coordinate with various stake holders for resolving issues with respect to Incident Management, Request Management, Change Management, Problem Management and System Monitoring. Involves writing custom logics in java to handle various data manipulation scenarios Update SOP and other documentation periodically Review the processes for continuous improvements Required Experience Candidate must have 5+ years of experience in Saviynt IGA Key responsibility is to resolve customer problems and queries on the Saviynt based IAM application Take ownership of all queries, Identify and highlight issues to relevant departments for resolution and follow through until resolved Lead a nearshore team in delivering the committed L1/L2/L3 SLAs Ability to work as an individual contributor by ensuring timely delivery of all project deliverables. Good Leadership skills and ability to lead a team who supports L1, L2 & L3. Engaged on discussions on IAM policies with other stakeholders Thorough experience in requirements elicitation & translation (simplification), requirements management & communication. Change Management & Release Management experience. Ability to create project documentation (HLD/LLD/Architecture etc.). Discuss with customer and co-ordinate with customer infra teams to complete the integration processes Provide support to customer during UAT Trouble-shoot issues of team members and guide them in performing their activities. Regular status reporting to customer Excellent communication skills. Should demonstrate ability to quickly learn new tools and technologies and implement. A strong sense of accountability and self-motivation Desing Pattern, Develop, Hld Design, Lld Design, Saviynt, Saviynt Security, Workflow

Position Overview: We are seeking a Universe Support Engineer to support and maintain the stability, availability, and performance of our legacy systems built on the Universe (UniVerse) platform. This role requires experience with legacy Universe BASIC, SQL/PLSQL, and strong operational support skills. You will be responsible for monitoring system health, investigating issues, supporting batch jobs and data processes, and working closely with infrastructure and development teams to ensure reliable day-to-day operations Job Responsibilities: Monitor and maintain the health and performance of the Universe-based system and its integrated components. Troubleshoot and resolve operational issues involving Universe BASIC programs, batch jobs, and data processes. Write, modify, and debug Universe BASIC code and shell scripts as needed for operational support. Execute and optimize SQL/PLSQL queries to support data analysis, troubleshooting, and reporting. Manage and support scheduled jobs, including backup, data loads, exports, and ETL processes. Collaborate with database administrators, developers, and infrastructure teams to resolve incidents and improve system stability. Participate in root cause analysis and problem management for recurring issues. Support change management, deployment coordination, and maintenance windows. Maintain up-to-date operational documentation, including runbooks, system procedures, and support guides. Participate in on-call rotation and after-hours support as needed for critical systems. Basic Qualifications: 5+ years of experience in a technical support or operational support role in an enterprise environment. Hands-on experience with Universe BASIC (or MultiValue BASIC) and the Universe database environment (Rocket UniVerse). Strong proficiency in SQL and PLSQL for data querying and troubleshooting. Working knowledge of Linux/Unix environments and shell scripting Experience with job scheduling and monitoring tools. Familiarity with incident management tools (ServiceNow, Jira, PagerDuty). Strong analytical and communication skills with attention to detail

Job Title IT Business Analyst Supply Chain Planning Job Description We re looking for an IT Functional Engineer to join our Supply Chain Planning Team in Bangalore . Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we re transforming our industry. As the world leader in lighting, we re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040. As an IT Functional Engineer Supply Chain Planning you ll be responsible for the implementation of global planning solutions, and you will support technical changes in the current integrated planning platforms (SAP IBP/APO). The Supply Chain Planning team teams prime focus is on supply chain processes such as Demand planning, Supply Planning, S&OP and Inventory Management. Our Planning applications are highly integrated with (SAP) ERP and BI systems. We re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you ll do You ll translate business requirements, in form of user stories, into IT solutions to optimize business experience. You ll contribute with functional & technical knowledge skills to ensure standard and most effective planning solutions are implemented and minimize IT landscape complexity. You ll be responsible, as a member of the team, for the overall functionality, quality, performance, security of the applications in scope You ll do activity search for structural solutions on reoccurring or highly impacting issues using ITSM processes like corrective changes and problem management. Your qualifications You ve a Bachelor/Master s degree in IT, Supply Chain or any other relevant field You ve business process expertise in the Supply Chain Domain We are looking for candidates with 7.5-10 years of work experience, including at least 5 years of relevant experience as an SAP IBP Consultant. Youve worked as a project member on the implementations of different IBP modules You re experienced in all project phases like blueprinting, build, testing (unit testing, integration testing and user acceptance testing), end user training, cutover planning Youre experienced in agile/scrum methodology Youre an excellent communicator on all levels in the organization Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you dont fit all the criteria but believe this role is for you, we would very much like to hear from you. What you ll get in return We re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees!

Job Title IT Business Analyst Supply Chain Planning Job Description We re looking for an IT Functional Engineer to join our Supply Chain Planning Team in Bangalore . Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we re transforming our industry. As the world leader in lighting, we re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040. As an IT Functional Engineer Supply Chain Planning you ll be responsible for the implementation of global planning solutions, and you will support technical changes in the current integrated planning platforms (SAP IBP/APO). The Supply Chain Planning team teams prime focus is on supply chain processes such as Demand planning, Supply Planning, S&OP and Inventory Management. Our Planning applications are highly integrated with (SAP) ERP and BI systems. We re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you ll do You ll translate business requirements, in form of user stories, into IT solutions to optimize business experience. You ll contribute with functional & technical knowledge skills to ensure standard and most effective planning solutions are implemented and minimize IT landscape complexity. You ll be responsible, as a member of the team, for the overall functionality, quality, performance, security of the applications in scope You ll do activity search for structural solutions on reoccurring or highly impacting issues using ITSM processes like corrective changes and problem management. Your qualifications You ve a Bachelor/Master s degree in IT, Supply Chain or any other relevant field You ve business process expertise in the Supply Chain Domain We are looking for candidates with 7.5-10 years of work experience, including at least 5 years of relevant experience as an SAP IBP Consultant. Youve worked as a project member on the implementations of different IBP modules You re experienced in all project phases like blueprinting, build, testing (unit testing, integration testing and user acceptance testing), end user training, cutover planning Youre experienced in agile/scrum methodology Youre an excellent communicator on all levels in the organization Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you dont fit all the criteria but believe this role is for you, we would very much like to hear from you. What you ll get in return We re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees!

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you re invited to apply for this role. Job Description The successful individual will be responsible for making a positive difference and contributing to the development of the business needs, responsible for the quality of Citrix packaged/sequenced applications in line with business requirements. Responsible for ensuring processes and standards are followed and throughput of work is maintained meeting Service Levels. Responsibilities: Providing technical investigation and documentation on a range of technical issues as required. Publishing and validating packaged applications over Citrix. Installation and configuration of desktop and server Operating Systems. Installation and configuration of customer specific business applications. Management of hardware and source media required for application package creation Problem management and troubleshooting. Working with our clients to capture and document software application configuration requirements Working with our business users to facilitate UAT testing, ensuring sign off and all outstanding issues are documented/reported. Basic Job Requirements Installation and configuration of the Microsoft OS. Numecent Cloudpaging Packaging, App-V packaging, Thinapp packaging. Demonstrating quality application packaging using MSI technology. Proficiency in Wise and Install shield. Active directory, file protection and registry hives. Powershell and DOS scripting. Ability to working independently. Other Job Requirements Preferred Qualifications To be Considered Candidates: Must be authorized to work in the country where the position is located. We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law. Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening. ",

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.Must Have Skills: Infrastructure Service ManagementKey Responsibilities:Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue ManagementMonitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients. Ensure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsSend incident notifications to the customer documents that contains detail informationSetting up and leading conference call or bridge communication between all involved partiesInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actionsIdentifying Root causes for any issues or problemsContinuous Improvement Standardization opportunitiesAutomation opportunities Technical Experience:6 to 10 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsGood reporting skillsITIL 4 Foundation certification preferred People Management Ability to co-ordinate with multiple teams across all domainsExcellent written communication skills with email etiquettes Professional Attributes:Hands on experience in working in a multi-client environment Has worked on Automations initiativesHands on experience in Service NOW Educational Qualification:Bachelors degree or 3-year Diploma (12+3)Support Type / Hours 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 5 days working per week, with weekly offs based on roster. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents, changes, problems, configuration with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.Must Have Skills: Infrastructure Service ManagementKey Responsibilities:Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue ManagementMonitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients. Ensure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actionsIdentifying Root causes for any issues or problemsContinuous Improvement Standardization opportunitiesAutomation opportunities Technical Experience:5 to 8 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsGood reporting skillsITIL 4 Foundation certification preferred People Management Ability to co-ordinate with multiple teams across all domainsExcellent written communication skills with email etiquettes Professional Attributes:Hands on experience in working in a multi-client environment Has worked on Automation initiativesHands on experience in Service NOW Educational Qualification:Bachelors degree or 3-year Diploma (12+3)Support Type / Hours 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 5 days working per week, with weekly offs based on roster. Qualification 15 years full time education

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : ForgeRock Access Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Seeking an IAM professional with 6-7 years of experience, specializing in ForgeRock AM, ForgeRock IDM, and ForgeRock DS. Proficient in SSO, Federation (SAML, OAuth), troubleshooting, and production support. Roles and Responsibilities:- Install, configure, and maintain ForgeRock AM across various environments.- Provide production support, perform debugging, and resolve Priority 1 and 2 incidents.- Develop and enforce policies for SSO, Federation (SAML, OAuth, OpenID Connect), and MFA.- Perform root cause analysis (RCA) and propose problem management strategies.- Deliver service activity reports and ensure smooth IAM operations.- Collaborate with stakeholders for IAM integrations and continuous enhancements. Professional & Technical Skills: - Strong hands-on experience with ForgeRock AM, IDM, DS, and policy enforcement.- Deep understanding of SAML, OAuth, OpenID Connect, SOAP, and WS-Security.- Skilled in Java, JavaScript, and API development.- Proficient in LDAP, Windows Server, Linux/Unix, and application server environments.- Experienced in RCA, debugging, and resolving high-priority issues.- Proven ability to optimize IAM systems and provide effective break-fix support. Additional Information:- IAM or ForgeRock certifications are a plus.- Strong communication, problem-solving, and collaboration skills.- Willing to take on complex IAM challenges and support ongoing improvements. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Incident Management, Communications Development and Delivery, Agile Project ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, implementing technology solutions, and ensuring the smooth operation of configured services across various platforms. You will engage with both remote and onsite support, addressing hardware and software challenges while adhering to defined operating models and processes. Your role will be pivotal in maintaining system integrity and performance, contributing to the overall efficiency of the technology environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on incident trends to improve response strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with Agile Project Management, Incident Management, Communications Development and Delivery.- Strong analytical skills to assess incidents and determine root causes.- Experience with troubleshooting hardware and software issues across various platforms.- Familiarity with operating system-level technology implementations. Additional Information:- The candidate should have minimum 7.5 years of experience in Critical Incident Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the technology infrastructure. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational procedures and documentation.- Engage in continuous improvement initiatives to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of incident management processes and tools.- Experience with problem management and root cause analysis.- Familiarity with change management practices and Request for Change processes.- Ability to collaborate effectively with cross-functional teams and vendors. Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot incidents, ensuring that systems operate smoothly and efficiently while maintaining high standards of service delivery. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance operational efficiency, all while adapting to the evolving needs of the business. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management, Infrastructure Service Management.- Strong analytical skills to assess and resolve complex issues.- Experience with incident tracking and management tools.- Ability to work collaboratively in a team-oriented environment.- Familiarity with ITIL framework and best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.Must Have Skills: Infrastructure Service ManagementKey Responsibilities:Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue ManagementMonitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients. Ensure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsSend incident notifications to the customer documents that contains detail informationSetting up and leading conference call or bridge communication between all involved partiesInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actionsIdentifying Root causes for any issues or problemsContinuous Improvement Standardization opportunitiesAutomation opportunities Technical Experience:6 to 10 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsGood reporting skillsITIL 4 Foundation certification preferred People Management Ability to co-ordinate with multiple teams across all domainsExcellent written communication skills with email etiquettes Professional Attributes:Hands on experience in working in a multi-client environment Has worked on Automations initiativesHands on experience in Service NOW Educational Qualification:Bachelors degree or 3-year Diploma (12+3)Support Type / Hours 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 5 days working per week, with weekly offs based on roster. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing the impact of recurring issues. This role focuses on both reactive and proactive problem management, driving permanent solutions, and reducing the risk and frequency of incidents in the IT environment.________________________________________Key Responsibilities:Own and manage the Problem Management process, ensuring alignment with ITIL best practices.Perform root cause analysis (RCA) for recurring or high-impact incidents using techniques such as 5 Whys, Ishikawa (fishbone), or fault tree analysis.Identify and log problems based on incident trends, major incidents, and monitoring alerts.Work collaboratively with Incident Management, Change Management, and technical teams to investigate problems and develop permanent solutions.Track and manage known errors and maintain the Known Error Database (KEDB).Prioritize problems based on impact, frequency, and risk to the business.Facilitate Problem Review Boards or regular technical meetings to discuss problem status and actions.Ensure timely implementation of problem resolutions, workarounds, or preventive measures.Monitor and report on problem metrics, such as problem resolution time, reoccurrence rate, and impact reduction.Support continual service improvement by identifying and addressing systemic weaknesses in IT services.________________________________________Required Skills & Experience:Experience in Problem Management or related ITSM functions such as Incident or Change Management.Strong understanding of ITIL frameworks, particularly Service Operation and Continual Service Improvement.Skilled in root cause analysis methodologies and problem-solving techniques.Experience using ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management) to manage problem records and known errors.Strong analytical, organizational, and communication skills.Ability to work cross-functionally with technical teams, business units, and management.________________________________________Preferred Qualifications:ITIL v3 or v4 Foundation certification (Intermediate in Operational Support and Analysis or CSI is a plus)Background in technical roles (e.g., systems administration, network engineering, software support)Familiarity with data analysis, monitoring tools, or log analysis platforms (e.g., Splunk, ELK, SolarWinds)________________________________________Key Competencies:Analytical and investigative mindsetAttention to detailCross-functional collaborationCommunication and facilitation skillsProactive and preventive thinkingAbility to drive root cause analysis and follow-through Additional Information:- The candidate should have minimum 5 years of experience in Problem Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems that span various business system components, ensuring that operational stability is maintained. Your typical day will involve collaborating with different teams, creating Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to facilitate issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of incident management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative learning environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical skills to assess incidents and identify root causes.- Experience in creating and managing Requests for Change effectively.- Familiarity with knowledge management systems to update and maintain knowledge base articles.- Ability to collaborate with cross-functional teams and vendors for issue resolution. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents, changes, problems, configuration with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.Must Have Skills: Infrastructure Service ManagementKey Responsibilities:Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue ManagementMonitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients. Ensure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actionsIdentifying Root causes for any issues or problemsContinuous Improvement Standardization opportunitiesAutomation opportunities Technical Experience:3 to 5 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsGood reporting skillsITIL 4 Foundation certification preferred People Management Ability to co-ordinate with multiple teams across all domainsExcellent written communication skills with email etiquettes Professional Attributes:Hands on experience in working in a multi-client environment Has worked on Automation initiativesHands on experience in Service NOW Educational Qualification:Bachelors degree or 3-year Diploma (10+2+3)Support Type / Hours 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 5 days working per week, with weekly offs based on roster. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : Infrastructure Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Change ManagerReports To:Service Delivery Manager / Head of ITSM/ SIAM Lead________________________________________Job Summary :The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled and coordinated manner. The role ensures minimal disruption to services, proper risk assessment, and alignment with business and IT objectives. This includes reviewing, approving, scheduling, and communicating changes while maintaining compliance with ITIL best practices.________________________________________Key Responsibilities:Manage and control the lifecycle of all IT changes:standard, normal, and emergency changes.Facilitate Change Advisory Board (CAB) meetings, ensuring proper review and approval of changes.Ensure that all changes are properly assessed for risk, impact, and business readiness before implementation.Monitor change implementation to ensure compliance with process and successful execution.Maintain detailed change records, ensuring complete documentation in ITSM tools (e.g., ServiceNow, Remedy).Work closely with release, incident, problem, and configuration management teams to ensure change dependencies are understood.Coordinate with stakeholders to ensure that changes are communicated and planned appropriately to minimize impact.Conduct post-implementation reviews for high-risk or failed changes.Analyze change metrics and trends, and report on change success rates, failure reasons, and continuous improvement opportunities.Drive process improvements to enhance change control and reduce change-related incidents or outages.________________________________________Required Skills & Experience:Experience in Change Management within an ITIL or enterprise IT environment.Strong understanding of ITIL change process and ITSM frameworks (ITIL Foundation certification preferred).Experience in facilitating CAB meetings and managing change approvals across business and technical teams.Ability to analyze complex technical and business issues to assess change risk and impact.Proficiency in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).Strong organizational and communication skills, with attention to detail.________________________________________Preferred Qualifications:ITIL v4 Foundation or higher certificationExperience working in highly regulated environments (e.g., finance, healthcare, government)Technical background in IT infrastructure, software development, or operations is a plus________________________________________Key Competencies:Risk awareness and mitigationCommunication and negotiation skillsAnalytical thinking and attention to detailProcess disciplineCollaboration and stakeholder management________________________________________ Additional Information:- The candidate should have minimum 7.5 years of experience.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing the impact of recurring issues. This role focuses on both reactive and proactive problem management, driving permanent solutions, and reducing the risk and frequency of incidents in the IT environment.________________________________________Key Responsibilities:Own and manage the Problem Management process, ensuring alignment with ITIL best practices.Perform root cause analysis (RCA) for recurring or high-impact incidents using techniques such as 5 Whys, Ishikawa (fishbone), or fault tree analysis.Identify and log problems based on incident trends, major incidents, and monitoring alerts.Work collaboratively with Incident Management, Change Management, and technical teams to investigate problems and develop permanent solutions.Track and manage known errors and maintain the Known Error Database (KEDB).Prioritize problems based on impact, frequency, and risk to the business.Facilitate Problem Review Boards or regular technical meetings to discuss problem status and actions.Ensure timely implementation of problem resolutions, workarounds, or preventive measures.Monitor and report on problem metrics, such as problem resolution time, reoccurrence rate, and impact reduction.Support continual service improvement by identifying and addressing systemic weaknesses in IT services.________________________________________Required Skills & Experience:Experience in Problem Management or related ITSM functions such as Incident or Change Management.Strong understanding of ITIL frameworks, particularly Service Operation and Continual Service Improvement.Skilled in root cause analysis methodologies and problem-solving techniques.Experience using ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management) to manage problem records and known errors.Strong analytical, organizational, and communication skills.Ability to work cross-functionally with technical teams, business units, and management.________________________________________Preferred Qualifications:ITIL v3 or v4 Foundation certification (Intermediate in Operational Support and Analysis or CSI is a plus)Background in technical roles (e.g., systems administration, network engineering, software support)Familiarity with data analysis, monitoring tools, or log analysis platforms (e.g., Splunk, ELK, SolarWinds)________________________________________Key Competencies:Analytical and investigative mindsetAttention to detailCross-functional collaborationCommunication and facilitation skillsProactive and preventive thinkingAbility to drive root cause analysis and follow-through Additional Information:- The candidate should have minimum 3 years of experience in Problem Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : Infrastructure Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.Must Have Skills: Infrastructure Service ManagementKey Responsibilities:Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue ManagementMonitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients. Ensure CAB/change process is handled as per laid out processes for assigned clientsSecond escalation point and manager of Severity 1 incidents including internal and client communicationsSend incident notifications to the customer documents that contains detail informationSetting up and leading conference call or bridge communication between all involved partiesInvoke Escalation procedures and manage unresolved major incidentsReview Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actionsIdentifying Root causes for any issues or problemsContinuous Improvement Standardization opportunitiesAutomation opportunities Technical Experience:6 to 10 years in an IT infrastructure environment handling E2E service management operations and exposure in team managementHas handled E2E Service Management OperationsGood reporting skillsITIL 4 Foundation certification preferred People Management Ability to co-ordinate with multiple teams across all domainsExcellent written communication skills with email etiquettes Professional Attributes:Hands on experience in working in a multi-client environment Has worked on Automations initiativesHands on experience in Service NOW Educational Qualification:Bachelors degree or 3-year Diploma (12+3)Support Type / Hours 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 5 days working per week, with weekly offs based on roster. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with cloud service management tools.- Strong understanding of incident management processes.- Familiarity with application monitoring and performance tuning.- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : Pegasystems Pega MarketingMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of incident management processes and tools.- Experience with problem management and root cause analysis.- Familiarity with service level agreements and performance metrics.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education