1227 Problem Management Jobs - Page 28

We are seeking a dynamic Workday Integration Specialist with strong Workday functional knowledge to join our People Tech team. This role bridges the gap between business and technology, combining Workday integration expertise with hands-on configuration and functional support across key HR modules. The ideal candidate will contribute to both the strategic and operational aspects of our HR technology landscape, helping implement seamless integrations, manage Workday configuration, and support application lifecycle needs in collaboration with global HRIS, infrastructure, and IT operations teams. Key Responsibilities: Integration & Configuration Troubleshoot and maintain Workday integrations using EIB, PECI/PICOF, Workday Studio and ensure successful execution of scheduled and event-driven integrations. Troubleshoot functional issues reported on Workday modules including HCM, Time & Absence, Payroll, Compensation, and Talent. Manage the integration lifecycle in accordance with SDLC standards and best practices. Functional & Business Support Collaborate with HR and business stakeholders to deliver training, user support, and documentation for business users. Partner with Cyber-security to ensure security compliance as per industry standards. Engage with stakeholders and configuration item (CI) owners to ensure CMDB accuracy and compliance. Reporting & Analysis Troubleshoot custom and advanced Workday reports using RaaS, calculated fields. Interpret complex data into actionable business insights and management-level reporting. Monitor system health and proactively identify anomalies or inefficiencies. IT Operations & Governance Partner with infrastructure and development teams on patching, vulnerability remediation, and operational compliance. Support IAM and data privacy policies across Workday and related systems. Governance, Risk & Compliance Participate in internal audits and ensure adherence to ITIL processes (Incident, Change, Problem Management). Complete application risk assessments and support security/privacy documentation. Coordinate with vendors and Operational Resiliency teams for disaster recovery (DR) planning and service impact assessments. Execute tasks as per IAM procedures including user access reviews and entitlements management. Manage patching and remediation plans in collaboration with infrastructure and security teams. Report and manage non-compliance situations; support audit issue resolution and tracking. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualification 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Bachelor s degree in Computer Science, Information Systems, HR Technology, or a related field. 5+ years of experience with Workday, including both integration and functional support. Hands-on experience with EIB, Studio, PECI/PICOF and Workday Reports. Strong understanding of IT operations, GRC practices, and SDLC methodology. Familiarity with configuration management, CMDB tools, and ITIL processes. Strong analytical, communication, and cross-functional collaboration skills. Workday certification(s) in Integration, HCM, or Reporting. Experience working in a global, enterprise-scale HRIS or IT environment. Knowledge of data privacy regulations (e.g., GDPR) and risk management practices. Exposure to tools such as ServiceNow, Qualys, and data privacy platforms.

Immediate Openings on # AVD and MS O365 Implementation _Bengaluru_Contract Skill : AVD and MS O365 Implementation Notice Period: Immediate Employment Type: Contract Job Description: Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1 | Manager 1 | 6- 8 years of experience Job Description O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies: a) Windows Operating system b) MS Exchange c) Office 365 d) AD e) Azure AD f) Group Policy Management g) DNS h) DHCP i) PKI j) PowerShell Scripting k) VMWare VM Management O365 L3/L4 Administration Windows Family Operating Systems: Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management.

Role Summary The key responsibility of the PM is to work closely with the Program Manager/Director on assigned projects owning end-to-end project management. PMs exemplify our core behaviors and create an environment for a successful team. This is an individual contributor role more of Business PM who works with senior leadership in identifying and executing enterprise level initiatives & projects. Responsible for driving the end to end execution of problem statements including data analysis, interpretations, solutioning, stakeholder coordination, presentation preparations, excel based analysis to identify cost savings and working with clients for approvals/implementation of problem statement which gets converted to Enterprise level projects. Essential Responsibilites Strategically aligning the business vision and objectives to the projects that are initiated in different departments Manage the project/program governance framework Preparing & presenting progress/issues/budget to the appropriate Steering Committee Facilitate seamless flow of communication from Top to Bottom and the other way around for seamless execution of projects at Project/Program & Enterprise level Manage cross- functional team of resources Draws on reason and logic in making a case Actively seeks ways of improving current methods, systems, processes and structures Points out redundant steps in methods or procedures to bring in best practices Must Have Minimum 4 years core consultancy & project management end-to-end life cycle experience PMP certification or equivalent training Healthcare Management, Insurance industry business and operational knowledge Consultancy /BD Experience with project management Healthcare Business Analyst background Able to work in a fast-paced growth environment Ability to work independently with minimal support & supervision Strong Leadership skills along with Planning skills Good verbal and written communication skills Problem Management and Resolution Experience with customer relationship management Proficient with the Microsoft Office Suite of products including Excel, PowerPoint and Word Ability to analyze and visualize data, extract insights, and share it across various departments within the organization. Ability to manage the data provided and turn it into actionable information. Shift Requirement Willing to work in night shifts (3.00 PM to 12.00 AM)

JD for Incident Management. Key Responsibilities: Act as the primary point of contact for all incident-related activities . Monitor and manage incident queues using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk). Coordinate with cross-functional support teams to ensure timely resolution of incidents. Perform incident triage , classification, prioritization, and escalation based on impact and urgency. Lead technical bridge calls for high-priority (P1/P2) incidents and ensure proper communication and documentation. Document incident details, resolution steps, and root cause analysis for post-incident review. Identify and log problem records for recurring incidents and assist with problem management as needed. Work closely with the Change Management and Problem Management teams for preventive measures. Ensure SLAs and KPIs are met and report any breaches or delays. Participate in on-call rotations and after-hours support when required. Contribute to continuous improvement initiatives for incident processes and automation.

Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices & connectivity preferred Global Delivery & Operations

Detailed JD *(Roles and Responsibilities) Install/upgrade Application in test/production and manage all the lower environments. Responsible for monitoring test/production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation,

Job Purpose: The role of IT Support Analyst is to be responsible for 2nd Line Application Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the 1st Line Support teams, or have been raised directly into the 2nd Line queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following agreed procedures. Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs). Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities. Communicate effectively with end users, providing clear instructions and guidance on the use applications services. Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. Conduct regular reviews of operational checks such as batch jobs to ensure they are operational. In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion. Assist in conducting root cause analysis and managing problems to prevent recurring issues. Required skills and experience: Essential Proven experience in IT Support Analyst role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required set of SLAs. Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch. Desirable Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms. Required Competencies: Very organised with good planning and coordination skills. Ability to interact and communicate well at all levels. Inquisitive mindset, not happy to accept the status quo . Ability to multi-task and remain calm under pressure. Collaborative team player who continually strives for improvement. Values We expect all colleagues at Rotork to role model our organisational values and associated behaviours. We value our customers We grow together We win as a team Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Responsible for the installation, configuration, and management of EMC VMAX/PowerMax storage arrays ,SVC and ESS Storage Subsystems. Experienced in EMC storages VMAX, PowerMax, XtremIO, Unity Experienced in Brocade SAN Switches Perform routine maintenance tasks, such as backups, restores, and performance monitoring. Troubleshoot and resolve storage-related issues. Work with other IT staff to provision storage for new applications and servers. Local replication and remote replication SRDF/Snap mirror Design and implement EMC VMAX/PowerMax storage solutions for customers. Work with customers to understand their storage needs and requirements. Develop storage solutions that meet the customers needs and budget. Present storage solutions to customers and answer their questions. Stay up-to-date on the latest EMC VMAX/PowerMax technologies and best practices. Install, configure, and manage IBM storage systems (Flash System, XIV, Spectrum Scale, DS Series etc.). Perform routine maintenance tasks like backups, restores, and performance monitoring. Troubleshoot and resolve storage-related issues to ensure optimal system operation. Work with other IT teams to provision storage for applications and servers. Stay informed about new IBM storage features and best practices. The skills you bring: Knowledge desired on module backup such as Oracle, SQL over Dell Networker /Data Domain Networker client migrations, Patch Management , Performance Tuning, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production. In Depth Knowledge on Networker and Data domain, Modules like databases, VM backups, Data Domain, Solid knowledge on backup and restore skills. Skills on Storage and virtualization. Skilled on test and acceptance, PEQ, technical RACI, capacity planning & Problem Management Experience in testing, implementation, change management, and upgrade/migration of backup infrastructure. Primary country and city: India (IN) || Bangalore Req ID: 764936

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description Provide L1 , L2/L3 support for Azure-hosted applications and services. Monitor application health, performance, and availability using Azure Monitor , Log Analytics , and Application Insights . Troubleshoot incidents, perform root cause analysis, and implement permanent fixes. Manage incident, change, and problem management processes using ITIL practices. Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools. Ensure compliance with security and governance policies in Azure environments. Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments. Document knowledge articles, runbooks, and standard operating procedures. Participate in on-call rotations and provide 24x7 support as required. Assist in cost optimization and performance tuning of Azure resources. Qualifications Bachelors degree in Computer Science, Engineering, or related field. 6+ years of experience in application support and operations, with at least 3 years in Azure environments . Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts). Strong troubleshooting skills for cloud-native and hybrid application issues. Experience with Azure DevOps , GitHub Actions, or other CI/CD tools. Familiarity with ITIL frameworks and operational best practices. Strong communication skills and ability to work in cross-functional teams. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect). Experience with ServiceNow or other ITSM tools. Experience supporting multi-region or high availability Azure deployments. Knowledge of containerized applications (AKS, Docker).

About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle s Cloud Infrastructure to provide support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Responsibilities Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.We are looking for Cloud Operations Engineers to manage our cloud services. Responsibilities include: Technical Leadership and SME in the Area Handle Escalations Responsible and Ownership of Ops Service delivery Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLA s Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 8+ years overall experience in IT industry Minimum 7 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes Understanding of Networking, Cloud Computing, Load Balancers Responsibilities Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.We are looking for Cloud Operations Engineers to manage our cloud services. Responsibilities include: Technical Leadership and SME in the Area Handle Escalations Responsible and Ownership of Ops Service delivery Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLA s Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis

Job Description: Imperva Cybersecurity Senior Analyst- Imperva is responsible for second level management of Imperva, Incident tickets, alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Imperva services in accordance with best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks. Must have good knowledge of the following technologies: Sound knowledge on Imperva architecture. Hands on experience is installing and configuring I mperva server-side components and agents. Able to analyze and repair (Server/components & Agents) Experience in upgrading Imperva infrastructure Use of scripts in Imperva environment. Knowledge on Database (Oracle, MS SQL & Postgre Knowledge on secure Sphere System Administration Knowledge on Basic Unix CLI & Windows Operating Systems ITIL Principles Good to have knowledge of these technologies: Shell Scripting Experience: 4 - 8 years relevant experience required. Responsibilities: Installation and upgrade of Imperva Agents. Analyze and repair (Server/components & Agents) Design and Manage the Imperva Infra activities/upgrade. Act on alerts received through tickets or monitoring tools. Basic Troubleshooting of Imperva related components on Windows and Unix servers. Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations. Responsible for handling Incident and Request Management. Participate in Change and Problem Management Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team Update daily reports and checklists as defined. Create and update documentation Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks To be proactive and have an Agile mindset to manage and execute Agile Scrum activities. To be capable and understand the SQL commands to troubleshoot the Imperva issues/Alerts. Skill Set: Imperva design & Implementation experience, Knowledge on secure Sphere System Administration and Database (Oracle, MS SQL, Postgre), Basic Unix Shell knowledge, Windows Server OS .

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for Voice Biometrics Infrastructure L2/L3 Handling and maintaining Voice Biometrics & IVR infrastructure and its security for Linux and Windows platforms. Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions. Managing all the operational oversight needed for the platform and Voice Biometrics application with day-to-day activities including Incident, Problem, & Change Management. Work on critical / complex incidents, able to analyze issues, search through code/config, and ensure resolution within SLA. Align to business partners goals for the Technology / Domain / RTB Operations and deliver goals as per agreed schedules & specifications. Strong interpersonal skills good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.) Understand & analyze changes in technology & process across the Group / regions that would impact production environment & support of builds & tools. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience in Contact center or background in Telecom domain Familiarity with telecom systems and platforms like Interactive Voice Response and Media Bar, Computer telephony Integration,Text to Speech, Genesys, Excellent programming skills in Java, J2EE, Spring Basics, VXML, CCXML Extensive experience in managing IVR and knowledge on Linux commands, Shell / Python scripting, web services and APIs, Oracle and MSSQL Database. Expert with agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk Familiar to production support processes like Change, Incident, and Problem management processes. Excellent in troubleshooting, problem solving and analytical skills in a complex, distributed environment. Good communication and leadership skills, ability to work closely with cross-functional teams, stakeholders, and overseas customers. After hours on-call support is required. These hours can be unpredictable at times. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Title: Senior Consultant - SAP ABAP HANA Career Level - D2 Introduction to role Are you ready to take on a challenging role as a Senior SAP Technical Consultant for a world-leading pharmaceutical company? With 8-10 years of SAP ABAP experience, including hands-on expertise in S/4 HANA, you will be a key member of a technical team responsible for a large SAP support and maintenance project. This role spans several SAP landscapes across continents, offering you the opportunity to work in a dynamic and global environment. Your deep understanding of SAP systems like ECC, BW, APO, GST/ATTP, EWM, SOLMAN, and MDG will be crucial in driving success. Accountabilities Work as part of a team in charge of maintenance & support (Incident & Problem Management) and new functionality (development) of the internal SAP system for AstraZeneca. Write Technical Design and Testing documents. Collaborate with Architects and/or Technical Lead Consultants. Optimize SAP modules, provide proactive measurements, and critically address issues and problems. Initiate changes linked to current/new rollouts of SAP Support Packages & Enhancement Packs together with the Lead Consultant. Customize and test based on Functional Design and Technical Design documents for Changes and/or Problems. Manage our SAP System landscape, which includes ECC 6.0 EHP8, S/4 HANA, PI, BW, EWM, GST, GBT, APO, ATTP, MDG, LSCV, SOLMAN, APS OMP, GST/Movilizer, and 3rd party systems. Essential Skills/Experience CORE ABAP (RICEFW) and S/4 HANA (CDS/AMDP) OData API, REST services, ADT Tools (Eclipse), UI5 and Fiori/BAS Modification concepts (Enhancement Framework/BADI/User exits) SAP Integration (API/IDOC/PI-proxy/Files/Other) Conversions (LTMC/BDC) Forms (Adobe Interactive Forms/Smart forms/SAP Scripts) Workflow ABAP Good understanding of the Solution Manager CHARM process will be an added advantage BW, ATTP, GBT and APO skills are added Advantage. HTML5/JavaScript (SAP UI5) Should have completed at least 2 SAP implementations along with support experience. Commit to deliver quality and have a thorough approach Exposure to Run SAP (Solution Manager) methodologies. Excellent communication and social skills. Well versed in English. Excellent spoken and written skills. Proactive approach to problem solving. Experience working in a globally distributed team Preferably an Engineering qualification (B.E / B.Tech) or equivalence. SAP certification on HANA Programming or SAP Net weaver Development Associate / Professional level will be an added advantage. Desirable Skills/Experience NA When we put unexpected teams in the same room, we unleash aggressive thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions in a dynamic environment. With countless opportunities to learn and grow, youll be part of a team with varied strengths that drives cross-company change to disrupt the entire industry. Ready to make an impact? Apply now! Date Posted 03-Jun-2025 Closing Date 16-Jun-2025

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Experience with AS400 iSeries administration. Proactive process improvement; AS400 administration like monitoring and perform system health checks. Experience in high availability tool like MIMIX; QUICK EDD; iCluster; OMS/ODS4. Experience on BRMS backup and network Tape based DR tests via BRMS method and Native method PTF management; vulnerability fix Perform initial validation and verification of any incident problem such as assessment and confirmation of the severity invoke standard escalation processes for high severity problems maintaining accurate problem records as per defined process Troubleshooting Hardware Software problems Incident change and problem management with understanding of defined agreed SLAs. Experience in AS400 Security Management; Communications; DB2 400; Query; OS upgrades on different version of AS400 Independent Auxiliary Storage Pools (iASPs) and Storage based replication; Knowledge on handling HMC; VIOS Knowledge on IBM native job scheduler and AJS (Advance Job scheduler); Robot12. Full system restoration; VTL; Tape; familiar with DRP Primary Skills AS400 Mimix Robot

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data / application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpi s, trending, and analysis for IT groups and Management. Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management.

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

A Moving Experience. Operational Responsibilities Major incident coordination including out of hours support Facilitating knowledge management for the team ensuring knowledge articles are updated and current. Ensuring that the internal and external customer(s) expectations are always being met by the team. Overseeing problem management activities; identifying and reporting reoccurring incidents and service impacting issues. Operational on-boarding of new processes. Daily ticket(s) and supporting documentation produced by the department is validated and meets expected standards Team Leadership Responsibilities New hire interviewing Mentoring the incident managers on the topics of customer service, problem and change management, and ensuring adherence to processes. Monitor and report on team performance/training. Ensure own and department tasks are delivered on or before deadline Supporting Operations Centre Manager with Shift administration for Pune team Skills and Experience Strong skillset in the production of Policies, Procedures, Reports, Metrics Generation. 7+ years proven experience in a senior/supervisory role with a proven track record in crisis management delivery. ITIL certified and real-world exposure to incident management, problem management, change management, and a strong understanding of SLAs, OLAs and Performance Metrics. Strong crisis management skills - able to lead, direct others and remain calm in stressful situations. Ability to influence and lead technical conversations with various internal support groups Must be able to assimilate information quickly and make informed decisions. Experience and aptitude for managing senior and executive level stakeholders under stressful situations Knowledge and experience in multi-platform technology environments. Excellent leadership skills and the ability to lead others in a virtual crisis team. Excellent organizational skills First class communication skills both verbal and written together with sound presentation Preferably have come from an Operations / Control Centre in a high transaction, high availability, 24x7 mission critical environment Experience and aptitude for mentoring and training other staff members Excellent organizational skills. Able to prioritize tasks in order of importance. Ability to delegate tasks to others and see them through to completion. Able to communicate to all levels including executives Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world s leading automakers - from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC - to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages. EQUAL OPPORTUNITY EMPLOYER . All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes: - Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace. - Following security procedures to report any suspicious activity. - Having respect for corporate security procedures to allow those procedures to be effective. - Adhering to companys compliance and regulations. - Encouraging to follow a zero tolerance for workplace violence. - Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data). - Demonstrative knowledge of information security through internal training programs.

Join our Team About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Responsible for the installation, configuration, and management of EMC VMAX/PowerMax storage arrays ,SVC and ESS Storage Subsystems. Experienced in EMC storages VMAX, PowerMax, XtremIO, Unity Experienced in Brocade SAN Switches Perform routine maintenance tasks, such as backups, restores, and performance monitoring. Troubleshoot and resolve storage-related issues. Work with other IT staff to provision storage for new applications and servers. Local replication and remote replication SRDF/Snap mirror Design and implement EMC VMAX/PowerMax storage solutions for customers. Work with customers to understand their storage needs and requirements. Develop storage solutions that meet the customers needs and budget. Present storage solutions to customers and answer their questions. Stay up-to-date on the latest EMC VMAX/PowerMax technologies and best practices. Install, configure, and manage IBM storage systems (Flash System, XIV, Spectrum Scale, DS Series etc.). Perform routine maintenance tasks like backups, restores, and performance monitoring. Troubleshoot and resolve storage-related issues to ensure optimal system operation. Work with other IT teams to provision storage for applications and servers. Stay informed about new IBM storage features and best practices. The skills you bring: Knowledge desired on module backup such as Oracle, SQL over Dell Networker /Data Domain Networker client migrations, Patch Management , Performance Tuning, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production. In Depth Knowledge on Networker and Data domain, Modules like databases, VM backups, Data Domain, Solid knowledge on backup and restore skills. Skills on Storage and virtualization. Skilled on test and acceptance, PEQ, technical RACI, capacity planning & Problem Management Experience in testing, implementation, change management, and upgrade/migration of backup infrastructure. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 764936

Ref #: W161551 Department: Information Technology City: Bangalore State/Province: Karnataka Location: India Pay Range Max Pay Range Min Company Description At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Purpose & Scope: SAP PTP Sr Analyst will be part of the Enterprise Applications Team contributing to Development and support of SAP Procure to Pay (PTP-AFS), MM (Material Management) And ITD (Inventory to Deliver) Processes. Based in Bangalore, India, this Sr Analyst role will be working in partnership with SAP Global Technology group leveraging hands on SAP Configuration and functional skills to manage on-going business needs. This role is responsible for Configuration, Support, Unit testing and documentation of all (RICEFW) FSD and will be involved in deployments/rollouts and day-to-day continuous improvements and problem management for critical areas in SAP PTP/MM system support for maintainability, performance & scalability. As a Ralph Lauren Sr Analyst, you will be a part of a growing Enterprise applications community that is Global in scope and operates across all of Ralph Laurens regions & application disciplines. Essential Duties & Responsibilities Understand Business Requirements and create functional specifications documents for optimal solution and development estimates. Liaise with ABAP developers, BI, Integration and other technical teams to support data conversions & interfaces, reports, enhancements and forms development, and help in debugging/troubleshooting of day to day production issues. Creation of unit test plans & technical unit testing. Perform impact analysis and performance tuning on SAP development objects, identify opportunities for continuous improvement Participates in system & integration testing and production go live activities Contribute towards SAP development best practices for CoE to optimize SAP Ecosystem. Manage design conflicts across projects Work with SAP Support to identify and implement SAP Notes, bug fixes etc. Strong work experience on 3rd party interfaces (IDOC) Having Knowledge on the Retail business. Having work experience on S4 Hana (with Fashion) will be added advantage. Supports SAP application solution development Experience, Skills & Knowledge Professional Skills: Strong SAP PTP (AFS) / MM Functional skills. Hands on functional configuration is a Must. Able to debug code, excellent collaborative skills with development teams. Strong organizational skills and detail-oriented with ability to handle multiple priorities. Excellent written and verbal communication skills. Must have proven ability to support multiple projects on an aggressive timeline. Knowledge of Procure to Pay with preference of AFS experience. Knowledge of Procurement Planning/MRP processes is a plus. Must have can do attitude and be able to work independently. Strong time management skills. Ability to multi-task and prioritize activities on assigned tasks. Ability and willingness to learn. S4 Hana will be added advantage. Certifications : SAP related Certifications are a Plus. Experience: Minimum 7 years of hands-on SAP Configuration and implementation work experience Minimum Two SAP Implementation or rollout experience. What you bring (Qualifications): Bachelors degree and Minimum Seven or more years of SAP PTP / MM work experience with S4 Hana. Extensive experience in SAP PTP and MM Space (Sound knowledge of configuration, IDOCs, SAP -Purchase requisitions, PO, STO, Dropship, Third party, Contract manufacturing and Vendor manged inventory Functionality, familiarity with EDI Order processing, ASN, Billing and Material Ledger processes. Experience working in SAP AFS ECC systems with integration to other systems (Logility, PKMS,3PL, Ariba, etc) Experience in working across multi system / technology and integration scenarios with SAP systems Previous large transformation SAP program experience desired, AFS & strong functional and technical knowledge of SAP. Must have the ability to work in a global delivery model Demonstrates ability to communicate to partner with multiple IT domains Demonstrates ability to support multiple projects and tasks on an aggressive timeline

Role & responsibilities Youll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. Practices are how we group and organize our solutions and products based on our clients industry or business function. Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. WHAT YOU’LL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Actively contribute to the practice and broader PPK team Participate in (and sometimes run) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus. Preferred 4+ years of professional experience You’re intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized. You’re known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. Preferred candidate profile

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Experience managing BAU change across multiple assets and infrastructure The ability to create new processes and have them adopted and embedded within the business, with clear evidence to support this Experience in managing multiple tasks ITILv3 Service Management Foundation certification (or equivalent) with a detailed knowledge of all ITIL and ITIL related processes (ITSM) Experience of managing the delivery in a matrix organisation structure Preferably experience in a DevOps/Agile organisation Highly motivated, outcome driven, and results oriented with the ability to prioritize and drive measurable value. Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholder Applicants will be a technical specialist with expertise in one or more technical domains. Strong knowledge of Oracle, MS-SQL and Sybase databases, including working experience of writing scripts and queries Working experience on UNIX/Linux, Java J2EE, WebSphere, WebLogic, shell scripts, secure connectivity and protocols, Scheduling Tools (ControlM/AutoSys). Monitoring Tools (AppDynamics, Splunk, Grafana) Knowledge of cloud platform, e. g GCP, AWS, Azure is a plus Solid experience on Incident/Change/Problem management. ITIL certification is a plus Requirements To be successful in this role, you must meet the following requirements: Overall IT experience of 10 years 5+ years of Change Management experience within a global operations / IT context 5+ years experience in IT in large corporate environments, specifically around controlled production environments or in Financial Services Technology in a client-facing function Payments / Global Transaction Banking / Corporate experience is a plus Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall Experience of supporting high availability, complex application, and infrastructure domains ITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and matrix structures Working knowledge of change management, problem, and incident track tools (i. e. , GSD, ServiceNow etc. )