4444 Problem Management Jobs - Page 27

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and troubleshooting. Additionally, experience in SaaS platform support for HPS, Salesforce, Oracle, etc., is preferred. In this role, you will be involved in the setup, integration, and troubleshooting of environments, configuration management, and ongoing maintenance. Candidates with experience in automating functional and infrastructure health checks in non-production environments using open-source tools like Selenium will be highly valued. Knowledge of APM tools such as Dynatrace, AppDynamics, Datadog, Splunk, and SolarWinds, as well as familiarity with DevOps pipelines, tool chains, and their integration, will be beneficial. Possessing an ITIL V3 or V4 certification is considered an added advantage. Preferred skills for this position include expertise in managing non-production environments within the Infrastructure Testing domain. Apply now and be part of a dynamic team where your skills and expertise will contribute to the success of our IT operations.,

NTT DATA is looking for a talented ServiceNow Consultant to join their team in Pune, Maharashtra, India. As a ServiceNow Consultant, you will be responsible for software development with a focus on ServiceNow application development. The ideal candidate should have at least 5 years of experience in software development, particularly in JavaScript development. Key Responsibilities: - Strong experience in JavaScript development and working with ServiceNow application development. - Proficient in class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action/policy, deployment, integration, and SOAP Service implementation in ServiceNow. - Hands-on experience in developing and implementing ServiceNow ITSM modules such as Incident, Problem, Change Management, and knowledge of API integrations with ServiceNow. - Design and develop process-based solutions, as well as document user case processes and BPM workflows. - Hold ServiceNow certification (CSA, CIS) and be able to transform Business Requirements into Business Processes. - Demonstrated analytical and problem-solving skills with end-to-end experience in ServiceNow based application design and implementation. - Excellent verbal, active listening, and written communication skills with the ability to describe complex technical scenarios concisely based on the audience. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society transition into the digital future confidently and sustainably. Visit us at us.nttdata.com.,

You will be responsible for investigating, troubleshooting, and resolving code issues related to the assigned software solution. As a member of the Production Service Developer team, you will analyze intermediate technical coding issues reported by internal or external clients. Your role will involve triaging and escalating incidents, problem management issues, and urgent matters that require in-depth knowledge to the appropriate internal resources. You will play a key role in providing support for release activities during go-lives and code deployments. It is essential to effectively utilize development processes and code repositories to navigate through tasks efficiently. Your responsibilities will also include making basic code and testing changes and fixes to address identified issues. Additionally, you will be involved in developing and executing test plans for basic diagnostic packages. Oracle, a global leader in cloud solutions, is at the forefront of utilizing cutting-edge technology to address current challenges. The company values diverse perspectives and backgrounds as the catalysts for true innovation. By fostering an inclusive workforce where every voice is heard, Oracle aims to surpass existing boundaries. With over 40 years of experience, Oracle has maintained its success by operating with integrity and collaborating with industry leaders across various sectors. At Oracle, employees have access to a wide range of global opportunities that prioritize work-life balance. The company offers a competitive set of employee benefits aimed at ensuring fairness and reliability. Employee well-being is a top priority, reflected in flexible medical, life insurance, and retirement options. Oracle also encourages its employees to engage in volunteer programs and contribute to their communities. In line with its commitment to diversity and inclusion, Oracle ensures that individuals with disabilities are included in all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Please note that Oracle is an Equal Opportunity Employer in the United States.,

You will be part of a team dedicated to supporting a search solution powered by the Lucidworks Fusion search platform. Your responsibilities will include providing 24x7 support availability for Priority 1 and 2 issues. It is essential to have expertise in the Lucidworks Fusion platform and possess strong experience in Incident and Problem Management. As a self-driven professional, you must have excellent verbal and written communication skills to manage customer expectations effectively and ensure ticket resolution within the defined Service Level Agreement (SLA). You should be able to quickly gain or develop knowledge of the specific implementation of the Lucidworks Search platform and associated interfacing systems to support production issues. The team you will be a part of should be capable of taking ownership, collaborating, and working across multiple application stacks to resolve issues. Non-core issues are expected to be resolved by your team, while core issues will be addressed with the Lucidworks 24x7 support team via Zendesk. The role requires Level-2 (L2) and Level-3 (L3) Incident Management and Production Support for the Search platform powered by Lucidworks Fusion. The ideal candidate should have 5-10 years of relevant experience and should be able to work in the shift timings of 12 PM to 9 PM IST. This position offers remote work mode and is open to candidates located anywhere in PAN India. If you are ready to apply your expertise in Lucidworks Fusion platform, Incident and Problem Management, and excellent communication skills to provide top-notch support for a search solution, this role might be the perfect fit for you.,

Are you ready to join the future of innovation in IT at NXP Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. As a Database Architect / Subject Matter Expert (SME), your role will involve in-depth hands-on experience managing Oracle, MSSQL, and MySQL RDBMS database systems. You will be responsible for designing and preparing solution blueprints, high-level and low-level infrastructure designs for diverse solutions, including implementation, migration, integration, or transformation services in datacenters on premises, hybrid and native cloud environments like Azure and AWS. Your expertise will be crucial in integrating the database technologies with Servers, Virtualization, and other solutions. You will have extensive experience in datacenter migrations and expansions using techniques such as database cloning and Oracle Golden Gate replication. Additionally, you will design, configure, and support Active-Active datacenters using technologies like Oracle RAC, Oracle Data Guard, and MSSQL Always On clustering. Automation will be a key aspect of your role, and you should be proficient in automating the technology stack using tools like Ansible, GIT, Splunk, REST API, and native scripting. Monitoring solutions such as Splunk, Zabbix, Oracle Enterprise Manager, and native database monitoring will also fall under your purview. Your responsibilities will include ensuring license compliance, researching and testing technology products, establishing migration strategies, designing and documenting DR architecture, and staying current on industry trends and new technologies. You will collaborate with various teams to design efficient, secure, and easy-to-use databases, diagnose and optimize complex SQL queries, and support technical teams in incident, problem, change, and risk management. Your leadership and soft skills will be essential, as you will be required to demonstrate excellent decision-making, team-building, and problem-solving abilities. Strong analytical skills, effective communication, and the ability to work under pressure in high-stakes situations will be critical for success in this role. If you are a Bachelor's degree holder in Information Technology, Computer Science, or a related field, with over 15 years of experience in IT architecture/SME roles, and possess strong knowledge of Oracle Databases, we encourage you to apply. Join us at NXP in India and be part of an innovative team shaping the future of IT.,

As a Senior Oracle Fusion Order Management and Contracts Techno-Functional Consultant at Birlasoft, you will be a valuable member of our AMS project team. With your extensive expertise in Oracle Fusion Order Management and Contracts applications, you will play a crucial role in providing support and solutions to our clients. Your technical and functional skills will be put to the test as you collaborate closely with clients to understand their unique business requirements and deliver ongoing support. Your key responsibilities will include: - Providing day-to-day support for Oracle Fusion OM, Contracts cloud applications, which involves troubleshooting issues, conducting root cause analysis, and implementing necessary fixes. - Supporting integrations with other enterprise systems, such as Oracle ERP and third-party applications, to ensure smooth data flow and process integration. - Monitoring and optimizing the performance of OM, Contracts cloud applications to maintain high availability and responsiveness. - Managing incidents and problems related to OM, Contracts cloud applications, with a focus on timely resolution and minimal impact on business operations. If you are passionate about leveraging your Oracle Fusion expertise to drive business efficiency and productivity, we invite you to join our team at Birlasoft. Your contributions will be instrumental in upholding our commitment to building sustainable communities and delivering exceptional solutions to our clients.,

The IMS System Programmer role requires a candidate with a minimum of 5-10 years of hands-on experience in Mainframe IMS v13, 14, 15 on z/OS Database. As an IMS System Programmer, you will be responsible for providing day-to-day support for Incident, problem, and change tickets in addition to project tasks related to Mainframe server support operations focusing on the Information Management System (IMS) Database/Data Communications (DBDC) infrastructure. Your key responsibilities will include: - Installing, migrating, customizing, and maintaining IMS system software and related program products software. - Working with SMP/E maintenance utility, DBMS security interfaces, and connecting DBMS interfaces to other subsystems (such as DB2/CICS) and network VTAM/IP functionality. - Planning and executing Health Checks and Analysis for IMS database organization. - Conducting performance analysis and tuning for DBMS subsystems. - Utilizing IMS Monitoring Tool proficiently for monitoring purposes. - Demonstrating proficiency in JCL, TSO, SDSF, JES2, SYSVIEW, and SMP/E. - Ability to debug and diagnose DBMS system and utility software. - Possessing experience in IMS Sysplex and data sharing expertise. - Conducting various types of IMS restarts (COLD/WARM/ERE) and Disaster Recovery (DR) planning and execution. - Familiarity with IMS SYSGEN process including defining/adding Transactions and Programs to the IMS system. - Understanding IMS Controls Blocks (DBDs, PSBs, ACBs) and IMS Database Recovery Control (DBRC) concepts along with RECON datasets. - Knowledgeable about IMS Logging including OLDS, SLDS, WADS, and RLDS. - Having a good understanding of Incident, Asset, Problem, and Change Management based on ITIL principles. As an IMS System Programmer, you will play a crucial role in maintaining and optimizing the IMS infrastructure while ensuring efficient support and operation of Mainframe systems.,

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet the required standards and specifications while fostering a collaborative environment for your team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application design and development methodologies.- Familiarity with DevOps practices and tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 12 years of experience in Amazon Web Services (AWS).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management. Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. What are we looking for Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domainStrong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft ASP.NET Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality applications that meet user expectations and business goals. Roles & Responsibilities:- Should support operations and client communications.- Good knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management.- Should be proactive in communicating issues and blockers.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Should have good communication skills.- Should have good attitude towards work.- Should be flexible on timings.- Must To Have Skills: Proficiency in Microsoft ASP.NET.- Strong understanding of web application development frameworks.- Experience with database management systems and SQL.- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft ASP.NET.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. What are we looking for Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domainStrong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Should support operations and client communications.- Good knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management.- Should be proactive in communicating issues and blockers.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Should have 2+ years experience in design and development of IBM integration Bus interfaces.- Should have experience in Operations Support.- Should have strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques, and tools.- Should have good communication skills.- Should have good attitude towards work.- Should be flexible on timings.- Must To Have Skills: Proficiency in IBM Integration Bus.- Good To Have Skills: Experience with application development frameworks.- Strong understanding of integration patterns and best practices.- Familiarity with database management and SQL.- Experience in troubleshooting and debugging applications. Additional Information:- The candidate should have minimum 2 years of experience in IBM Integration Bus.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications to ensure functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow applications. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk operations.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk processes.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet quality standards and user requirements while fostering a collaborative environment for your team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in integrating ServiceNow with other enterprise applications.- Familiarity with scripting languages used in ServiceNow for customization. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather requirements and understand user needs. Ensure the applications meet the desired functionality and user experience. Perform code reviews and provide feedback to team members. Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of HR processes and workflows. Familiarity with IT Service Management processes. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education